Medical Office Manager or Medical Practice Administrator or Offi

8/6/2019 Medical Office Manager or Medical Practice Administrator or Offi

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JEANNE SMITH, CPC

2167 Chatsworth Drive, Navarre, FL 32566850-420-4768 [email protected]

SUMMARY

Highly skilled Practice Administrator with strong team building/process improvement experience:* Practice Administrator of Urology Multi-Specialty practices within an Oncology

Corporation.* Certified Professional Coder; oversees all practice coding, data and charge entry.* Skills in satellite office implementation, productivity drill-down, identifying and correcting problematic trends, HIPAA/HITEC management, strategic planning,

Provider credentialing and licensing, risk management, banking, client relations, legal and human resources.* Action oriented, team approach applied from a corporate-business perspective.* Strong interpersonal skills.

PROFESSIONAL EXPERIENCE

21st Century Oncology, Fort Myers, FL 2009 - PresentLocated in 16 States; Radiation Oncology and Multi-Specialty Corporation. Approx

imately 5000 employees.Practice Administrator* Reported separately to the local Medical Director & corporate Regional Director. Responsible for management of $1 million annual budget.* Successfully decreased: office expenditures 64.3%, $100,000 Overtime expenses100% within 7 months.* Identified and directed registration, scheduling and charge entry errors; increased 0-60 day in AR to 85%. 15% AR 61-90 days: in payor Medical Review; 11% paid by Day 90.* Identified expansion opportunities and developed growth strategies for practice expansion; successfully communicated action plan to Medical Director resulting

in implementation.

* Developed marketing plans, prepared and presented presentations for physicianapproval/buy-in.* Re-trained staff in proper payment collections techniques; increased front-end

collections 63%.* Responsible for local, state and federal physician/nurse/clinic licensing requirements; 100% on time.* Directed compliance and quality initiatives; resulted in 0.06% deficiency in compliance audit; reduced error finding from 6%. 1 of 3 corporate sites nationwide to achieve excellent rating.* SOX Audit/PQRI focal point; 100% accuracy for each audit

Delphi HealthCare Partners, Pensacola, FL 2008-2009Nationally situated Practice Management and Physician Staffing Solutions Corpora

tion. 3000-5000 employees.

Program Coordinator/Office Manager* Reported to the Vice President, Eastern Region. Responsible for over $1 million annual budget.* Start-up of contract Orthopaedic Trauma Group; began treating patients within

1.5 days of hire; responsible for work schedules of 10 physicians, 4 staff members.* Built positive relationships with 6 hospital department heads and staff resulting in improved patient flow and efficient, patient-focused treatment. Develope


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d new processes for trauma group increasing patient access by 78% within 7 months.* Billed average of $65,000 to $80,000 monthly charges.* Implemented documentation compliance resulting in 100% improvement over priordocumentation.* Created fee schedules, encounter forms, scheduling templates, patient forms, P&L spreadsheets while* JEANNE SMITH-Page 2

successfully managing multiple deadlines for both corporate office and local hospital liaison.* Coordinated Locum Tenens call schedules; ensured 24/7 Orthopaedic Hospitalisttrauma coverage.* Developed strong business relationships with hospital maximizing OR, X-ray and

lab services.

Vascular Surgery Practice, Crestview, FL 2007-2008Solo Practitioner/Vascular Surgeon Office Manager* Reported to Physician-Owner* Starte-up of private practice from ground up; transitioned practice from hardcopy to computerized AR/AP within 2 weeks; reduced 6 month billing back log with

in 6 weeks of hire.* Responsible for $1.6 million budget; reported AR/AP to contracted hospital liaison and physician.* Supported specialty in day to day operations; developed process improvements in chart management, front-end collections, scheduling templates and HIPAA compliance.* Evaluated patient payment process; increased front end collection 150%.* Secured local, state, federal business operating licenses and hospital credentialing within 2 weeks keeping practice operational.* Developed scheduling templates; increased physician productivity 27%.* Implemented solid marketing plans utilizing in-depth discussion with physician

and vendors.

Beach Orthopaedic, Fort Walton Beach, FL 2006 - 2007Solo Practitioner/Orthopaedic Surgeon.

Office Manager, Fort Walton Beach, FL* Reported to Physician-Owner* Start-up solo practice; developed office systems/internal procedures: clinic flows, billing, AR/AP.* Flawlessly managed $200,000 annual budget.* Developed and implemented multi-faceted marketing strategies; secured physician buy-in.* Negotiated Out of Network usual and customary $15000 procedure: received $5000.00.

* Reviewed Vendor contracts; negotiated $2000.00 reimbursement for training services incorrectly rendered by vendor.* Established and managed QuickBooks Account; 100% accuracy verified by CPA firm.* Clearly and concisely communicated requirements to vendors for start-up services and products; developed excellent working relationships ensuring 100% ready for practice opening.

Lakeview Center, Inc. Pensacola, FL 2003-2006


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Not-for-Profit Mental Health, Substance Abuse Treatment; located in 3 states; 1900 staff members

Office Manager, Crisis Unit, Pensacola, FL 2004-2006* Reported to Director, Crisis and Detox Units* Administered $1.8 million dollar budget; performed line-item analysis; reduced

expenses 11%.* Developed Policies & Procedures for 100% compliant State audits of inpatient pharmacy;* Managed local, state and federal mental health licensing activities ensuring continued operation.* Responsible for Unit Quality Improvement program; exceeded Center submission requirement and built team cohesiveness for unit.* Requested by Director, Detox/Crisis Units to transfer from Medical Records Unit.JEANNE SMITH-Page 3

Assistant Director, Medical Records, Pensacola, FL 2003 - 2004* Managed record distribution for sites in 3 counties and main campus.* Represented Corporation in 5-10 monthly court appearances regarding medical record extracts.* Performed and coordinated problem-solving opportunities for staff and clientsresulting in increased satisfaction.* Responsible for all candidate interviews and hiring for open positions work ce

nter.* Oriented all new hires to Center's HIPAA policies twice monthly; 50-75 attendees per month.

Director, Medical Records, The Friary, Gulf Breeze, FL 2003 -2003* Oversaw residential Substance Abuse facility information system for 20 memberstaff.* Managed patient census; 100% accurate billable levels of care reported.* Coded $3.8 million in charges annually.* Requested by Director, Medical Records to transfer to Main Campus-Pensacola, FL.

United States Air Force 1981 - 2003

United States Air Force Hospital, Eglin, Fort Walton Beach, FL 1995 - 20031100 staff members; teaching and residency hospital.

Practice Administrator, Fort Walton Beach, FL 1998 - 2003* Reported to Administrator, Second to Hospital CEO.* Managed administrative functions for staff of 90; 6 clinics; 3 admin areas.* Responsible to management of $5 million annual budget; managed monthly spend lines.* Developed and presented monthly productivity to hospital Board of Directors.* Coordinated monthly schedules for 24 providers; tactfully corrected misunderstandings and built team atmosphere.Director, Patient Relations, Fort Walton Beach, FL 1997 - 1998

* Reported to CEO* Developed relationships with dis-satisfied patients; acted as liaison with staff to reach win-win resolutions. Forged cohesive relationships with staff and patients alike.* Managed Congressional complaints; able to return to Washington, D.C. within 24

hour deadline.

Manager, Quality Improvement, Fort Walton Beach, FL 1996 - 1997* Reported to CEO.* Advised Executive staff in pertinent Quality Improvement opportunities monthly


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.* Developed and deployed initial staff orientation courses for new hospital members.

Manager, Dental Data Systems 1995-1996* Reported to Administrator.* Meticulously managed clinical data entry for 24 providers and support staff; trended data to develop future staffing needs and budget requirements.* Requested by Director, Quality Improvement for career broadening opportunity.

United States Hospital, Kirtland AFB, Albuquerque, NM 1992-1995First Air Force Hospital operating in joint-venture with Veteran's Administration Hospital.1000 Staff members.

Practice Administrator, Albuquerque, NM 1992-1995* Reported to Administrator* Managed $500,000 Supply budget;JEANNE SMITH-Page 4

* Requested as 2nd member of 2 person team tasked with completing Malcolm Baldrich Award roll-up completion; Earned Silver Award.*UNITED STATES HOSPTIAL, HILL AIR FORCE BASE, UTAH 1987-1992

500 staff membersProfessional Military Education Instructor 1990-1992* Develop curriculum; present in classroom and auditorium forums for 40 students

monthly.* Instructed students in Leadership and Management principles.* Communication Curriculum Instructor: Grammar, Evaluation and reports prep.* Career broadening position; 1% of Air Force Non-Commissioned Officers accepted into this position.

Manager, Records and Reception 1987-1990* Directly responsible for patient flow, administration, charge entry for 100 patients daily.

UNITED STATES AIR FORCE CLINIC, RAMSTEIN AIR BASE, GERMANY 1983-1987500 staff members

Manager, Flight Dental Clinic 1983-1987* Responsible for scheduling and treatment of all flying personnel; ensured patients did on fly after treatment.* Conducted chart audits ensuring 100% compliance for Health Inspection Surveys.* Managed Nuclear Reliability Program for 1000 service members to maintain safety and avoidance of nuclear incident.

UNITED STATES HOSPITAL, EGLIN AIR FORCE BASE, FL 1981-19831100 staff members

Manager, Oral Surgery* Reported to Oral Surgeon.* Managed surgical scheduling in clinic and OR.* Performed venipuncture for conscious sedations.

EDUCATION

BS, Southern Illinois University-Carbondale, medical management major, 2003.


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AS, Okaloosa-Walton Community College, industrial management technology major, 2003.AS, Community College of the Air Force, Instructor in Technology, Eglin AFB, FL

OTHER

Certified Professional Coder, Florida, 2009American Academy of Professional Coders, 2009-Present

Documents

Medical Office Manager or Medical Practice Administrator or Offi