NATHALIE HEDRICK Cotati, CA | Tel (707) 849-8384 | hedrick.nathalie@gmail.com

OBJECTIVE A position as a Medical Office Manager bringing over 20 years of experience in healthcare financial and administrative support.

ADVANCED SKILLS

Extensive experience with healthcare government and insurance industries Electronic Health Record expert

Deep knowledge of the Accounts Receivable/Payable procedure, ICD10 and CPT coding Proficient with MicrosoftWord, Excel, Outlook, QuickBooks desktop and online version

Excellent multitasker and problem solving abilities on complex issues Strong analytical and interpersonal skills

Superior customer service

PROFESSIONAL EXPERIENCE

ASSOCIATED KIDNEY SPECIALISTS OF THE NORTH BAY (2015-2016)Formerly Napa Nephrology Consultants - Napa, CA (2008-2015)

Practice Manager

Responsible for the overall planning, development, coordination, implementation and management of all medical office administrative functions and related medical office development activities

Managed day-to-day operations, communication, and interoffice coordination to ensure service quality and financial optimization

Managed and supervised financial operations to include accounts receivable/payable, cost control, bimonthly payroll, generated monthly financial reports using Practice Management System reporting, extracted financial data and created monthly financial Excel reports for physician partners review

Developed, implemented and monitored internal operating system and procedures for the operation of the practice resulting in greater interdepartmental collaboration, cooperation and overall efficiency

Responsible for all aspects of human resources, to include recruitment, supervision, training and development, salaries and benefits, performance management and evaluation, employees’ files, group health insurance and 401(K) plans

Functioned as primary liaison between the physicians and people across various functions and levels

Facilitated final conflict resolution with patients inquiries, concerns and complaints regarding physicians, staff, attorney requests, billing and healthplans

Organized and led staff and physicians’ on-site monthly meetings, communicated outcome accurately and appropriately to all concerned parties providing detailed MicrosoftWord Meeting Summaries

Efficiently created, managed and supported all physicians’ schedule and calendar including meetings coordination on-site and off-site using Outlook

Obtained, managed and coordinated physicians’ credentialing, contracts, federal and state licensure and insurance

Maintained compliance with medical and legal regulatory guidelines including OSHA

Marin Spine and Sports, Corte Madera, CA Front Office Manager (10 + years experience through 2008)

Responsible for all areas of patients care management, billing and bi-monthly payroll for 1 physician and 2 chiropractors.

Primary point of contact, managed inquiries and complaints from patients, attorneys, physicians and insurances

Managed patients’ scheduling and physicians calendar

Verified patients insurance eligibility and coverage

Coordinated patient care

Requested, followed up and acquired all insurance pre-authorizations of treatment and medication

Ensured accurate posting and transmission of all daily charges to the clearing house

Posted and reconciled all payments, prepared daily banking deposits

EDUCATION Paris X University, Nanterre, France Associate Degree in Administration, Economic and Social