Meeting Survivors’ Needs Through Non-Residential Domestic … · 2012-05-03 · 1 Meeting Survivors’ Needs Through Non-Residential Domestic Violence Services & Supports: Results

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Meeting Survivors’ Needs Through Non-Residential Domestic Violence

Services & Supports:

Results of a Multi-State Study

Study Overview

!  Collaboration between the National Resource Center on Domestic Violence and the UConn School of Social Work

!  Federal funding by the Family Violence Prevention & Services Administration office of DHHS; administered by National Institute of Justice

!  Collaboration with DV Coalitions & programs across 4 states and within 4 culturally-specific organizations who have a national presence

!  Methodology: Two phases of outreach & data collection -- surveys and focus groups

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Study Goals

!  Learn more about what domestic violence survivors want when they come to programs for supportive services, the extent to which survivors have had their service expectations met, and survivors’ assessment of immediate outcomes associated with the services they receive.

!  Learn more about how survivors’ experiences, needs and immediate outcomes vary across demographic and domestic violence program characteristics.

!  Identify multi-level factors associated with survivors’ positive service experiences.

!  Develop recommendations for domestic violence programs across the country for how they might improve their services.

Survey Methodology

!  Collaborated with DV Coalitions & programs across 4 states:

"  Alabama

"  Illinois

"  Massachusetts

"  Washington

!  Collaborated with 4 culturally-specific DV organizations & their associated programs across the nation:

"  Asian & Pacific Islander Institute on Domestic Violence (APIIDV)

"  Casa de Esperanza

"  Institute on Domestic Violence in the African American Community (IDVAAC)

"  Women of Color Network (WOCN)

!  Recruited 90 DV programs who distributed the survey to survivors with 2+ contacts over a 9 month period (April – December 2010)

!  Survey translated into 10 languages: Arabic, Chinese, French, Korean, Polish, Portuguese, Russian, Spanish, Tagalog, and Vietnamese

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Participating DV Programs

Program Features Avg. Range

Number (#) of program staff (med. = 13) 15.59 1 - 70

# of FTEs (full-time equivalents) 10.93 1 – 43.50

# of volunteers per month (med. = 7.5) 18.90 0 - 300

Starting salary: Advocate $28,881 $19 - $38,000

# of persons receiving services within past year 1,213 26 – 8,519

Years program has been in existence 24 3 - 41

Program Description %

Dual program: Domestic violence & sexual assault 27.9%

Culturally-specific program 27.5%

Program offers both shelter & non-residential services 78.7%

Program receives FVPSA funding (10 no response; 5 DK) 65.0%

Participating DV Programs: Languages Spoken by Program Staff & Volunteers !  American Sign Language

!  Amharic

!  Arabic

!  Bangla/Bengali

!  Bosnian

!  Bulgarian

!  Cambodian/Khmer

!  Cantonese

!  Cape Verdean/Criuolo

!  Creole

!  Croatian

!  English

!  Farsi

!  French

!  German

!  Gurajati

!  Haitian Creole

!  Hebrew

!  Hindi

!  Indonesian

!  Italian

!  Japanese

!  Korean

!  Kurdish

!  Laotian

!  Malayalam

!  Mandarin

!  Mien

!  Nepali

!  Polish

!  Portuguese

!  Punjabi

!  Russian

!  Samoan

!  Serbian

!  Setswana

!  Sinhala

!  Somali

!  Spanish

!  Tagalog

!  Tai-Pan

!  Tamil

!  Telugu

!  Thai

!  Ukrainian

!  Urdu

!  Vietnamese

!  Yoruba

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Survey: Language Completed In

Language N = 1466 Percent

Arabic 6 .4%

Chinese 13 .9%

English 1013 69.1%

Korean 16 1.1%

Portuguese 15 1.0%

Russian 6 .4%

Spanish 374 25.5%

Vietnamese 23 1.6%

Demographics: Race/Ethnicity

! 

N = 1416 Percent African American/Black 213 15.1%

African 8 0.6%

Asian/Asian American 96 6.8%

Hispanic/Latino-a 453 32.1%

Middle Eastern 8 0.6%

Multi-Racial 37 2.6%

Native American/Alaska Native 28 2.0%

Native Hawaiian/Pacific Islander 1 0.1%

White/Caucasian 552 39.1%

Other 15 1.1%

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Demographics: Age & Education

! 

Age N =1416 %

17 or > 89 6.3%

18-20 58 4.1%

21-30 345 24.4%

31-40 432 30.5%

41-50 320 22.6%

51-60 129 9.1%

61-70 34 2.4%

Over 70 9 0.6%

Highest Level of Education

N =1407 %

8th grade or less 148 10.5%

9th – 11th 323 23.0%

High School Grad. or GED

341 24.2%

Some college 335 23.8%

College Grad. 201 14.3%

Advanced Degree 59 4.2%

Demographics: Gender & Sexual Orientation

! 

Gender N = 1417 %

Female 1355 95.6%

Male 60 4.2%

Transgender 2 0.1%

Sexual Orientation N = 1295 %

Heterosexual 1214 95.6%

Lesbian/Gay 20 1.4%

Bisexual 36 2.5%

Other 25 1.7%

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Demographics: History in U.S.

! 

N = 1262 %

I came to the U.S. from another country 585 46.4%

At least one of my parents came to the U.S. from another country

69 5.5%

At least one of my grandparents came to the U.S. from another country

135 10.7%

My ancestors were here before my grandparents were born

473 37.5%

I came to the U.S. from another country, and I am a….

N = 525 %

Refugee 32 6.1%

Immigrant 367 70.0%

Other 125 23.9%

Demographics: Disability & Financial Situation

! 

Do you consider yourself to have a disability or disabling condition(s)?

N = 1317 %

Yes 277 21%

No 1040 79%

Current financial situation: N = 1333 % I simply can’t pay my bills. 324 24.3%

I have trouble paying regular bills. 270 20.3%

I can pay my bills but a big expense would cause a hardship.

389 29.2%

I can easily pay my bills, but need to be careful.

188 14.1%

I do not worry about paying for things I want and need.

157 11.8%

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Top 10 Sources: First Heard about DV Program

N %

1.  Friend(s) 284 19.4%

2. DV staff, including other DV program 246 16.8%

3.  Police 231 15.8%

4. People at court 183 12.5%

5. Family member 164 11.2%

6. Social service agency staff, incl. homeless shelter 111 7.6%

7. Mental health counselor/therapist 101 6.9%

8. Other specify: School 94 6.4%

9. Flyer/brochure/poster 83 5.7%

10. Health care provider 78 5.3%

Types of Services Currently Being Used

75% 57% 56% 36%

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Differences in Services Currently Being Used by Race/Ethnicity

Support Group Mean of total sample = 57%

%

African American 61.5%

Asian 41.4%

Hispanic 60.3%

White/Caucasian 56.3%

Support Services Mean of total sample = 75%

%


Asian 81.3%

Hispanic 80.0%


Counseling Mean of total sample = 56%

%


Asian 73.8%

Hispanic 53.8%


Legal Mean of total sample = 36%

%


Asian 62.2%

Hispanic 47.9%


Differences in Services Currently Being Used By Whether Born In or Outside U.S.

Support Group Mean of total sample = 57%

%

Born outside the U.S. 60.1%

U.S. born 54.2%

Support Services Mean of total sample = 75%

%


U.S. born 70.3%

Counseling Mean of total sample = 56%

%


U.S. born 53.3%

Legal Mean of total sample = 36%

%


U.S. born 26.7%

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Top 10: Services & Supports Wanted

% of US born

% of born not US

1. Talking to someone who understands my situation. 96.4 97.2

2. Support to make decisions and changes in my life. 92.7 91.5

3. Finding out who to call or where to get help. 92.1 88.6

4. Learning more about why/how DV happens. 90.6 88.2

5. Information about counseling options. 85.4 84.7

6. Help being safe from the person abusing me. 80.4 83.8

7. Hearing what other people have done in similar situations. *

82.5 76.2

8. Help staying in my community safely. 76.2 74.8

9. Information about my legal rights and options. 70.6 78.3

10. Help with access to legal services. 64.5 72.9

Additional Services & Supports Wanted

Type of Help and Ranking Out of 54 % of US born

% of born not US

14. Help with previous/other forms of abuse * 60.4 45.5

16. Help staying in my relationship safely 76.2 74.8

23. Help with mental health services 34.1 35.4

27. Help related to custody of my children * 31.6 39.8

30. Help with children, related to their abuse 29.3 34.3

32. Help for the person who hurt me 28.5 29.7

36. Help with reproductive/women’s health issues * 17.8 38.3

37. Help with job/job training 24.9 26.3

44. Help with immigration-related issues * 3.0 42.5

48. Help with substance abuse services 15.3 10.7

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Types of Services Sought for Children

Percentage based on those who sought at least one (n=845) %

Help with counseling for my children. 66.6%

Help with other (local/state/federal) benefits for my children. 62.7%

Help related to custody of my children. 62.5%

Help maintaining safe visitation with my children. 59.9%

Help with children related to their abuse. 57.0%

Help with child protection hearing or requirements. 46.2%

Help with child care. 45.9%

Help with child support. 45.0%

Help with health care for my children. 43.6%

Help meeting the needs related to my child’s disability. 19.0%

11 Factors: Services & Supports Wanted

% Who Wanted 1 or More

1. Information/support needs (6 items) 93%

2. Safety needs (4 items) 88%

3. Legal advocacy needs (4 items) 76%

4. Child-related needs (9 items) 65%

5. Economic needs (7 items) 59%

6. Victimization-related needs (2 items) 57%

7. Family-related needs (3 items) 57%

8. Physical/mental health needs (4 items) 51%

9. Criminal legal needs (3 items) 32%

10. Immigration-related needs (5 items) 30%

11. Vulnerability-related needs (3 items) 24%

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Total Number of Services Wanted by Demographic Features (overall mean = 22.18)

Current Financial Status

Mean

I simply can’t pay my bills 23.96

I have trouble paying my bills. 21.00

I can pay regular expenses, but a big expense would cause a hardship.

20.00

I can easily pay my bills. 18.50

I do not worry about paying for things I want and need.

17.00

History in U.S. Mean

Born outside the U.S. 23.98

U.S. born 20.65

Ability to speak English

Mean

Not at all 24.52

Not well 23.97

Okay 24.85

Well 23.26

Very well 21.20

Significant Predictors • Less completed education •  Younger age Close: •  Less ability to speak English •  More financial difficulty

Top 10: Services & Supports Received

Scale: 3: I got all of the help of this kind that I wanted 2: I got some of the help of this kind that I wanted 1: I wanted this kind of help but didn’t get any

Average

1. Talking to someone who understands my situation. 2.82

2. Finding out who to call or where to get help. 2.81

3. Learning more about why/how DV happens. 2.80

4. Help being safe from the person abusing me. 2.79

5. Support to make decisions and changes in my life. 2.78

6. Help with translation/interpretation. 2.77

7. Help staying in my relationship safely. 2.75

8. Information about counseling options. 2.74

9. Help staying in my community safely. 2.74

10. Help with protective or restraining order. 2.73

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Top 10: Services & Supports Wanted but NOT Received

* Percentage who wanted this kind of help, but reported they didn’t get any

%* Overall % who wanted service

1. Help learning to drive. 28.9% 9.1%

2. Help with a job or job training. 28.5% 26.9%

3. Help paying rent/utilities. 25.5% 37.8%

4. Help with cash assistance/vouchers. 22.6% 36.8%

5. Help for the person who hurt me. 21.0% 31.8%

6. Help with transportation. 20.9% 29.4%

7. Help with financial matters, such as budgeting. 20.3% 33.4%

8. Help with child support. 19.1% 26.5%

9. Help with contacting family who are far away. 18.8% 19.0%

10. Help getting housing. 18.7% 35.9%

Satisfaction with Services & Supports

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Survivor Outcomes

Percentage who said “yes”, the statement describes how they feel.

%

I feel more hopeful about the future. 95.4%

I know more ways to plan for my safety. 95.0%

I know that I will achieve the goals I set for myself. 94.6%

I know more about my rights and options. 93.4%

I feel more comfortable asking for help. 93.3%

I feel more confident in making decisions. 92.7%

I feel like I can do more things. 91.3%

I know more about community resources. 88.5%

I get more support from family & friends. 78.5%

Feedback on Outcomes

!  I learned how much I'm worth and my rights as a person and a woman. I have a better life together with my kids and we live in peace and harmony.

Survivor from Illinois

!  It has helped me a lot in the form of knowing that I'm worth something and I'm someone important. And in the group I feel comfortable again to be able to accept friendships and to have trust in myself.

Survivor from Washington

!  I feel stronger and do feel more hopeful towards the future.

Survivor from program identified by APIIDV

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Focus Group Populations: 10 Groups, N = 73

Culturally-specific populations:

!  Asian/Pacific Islander

!  African American

!  Hispanic/Latino(a) (2 groups)

!  Portuguese-speaking Brazilian immigrants

�

Other targeted populations:

!  LGBTQ

!  Men

!  Older adults

!  Survivors living in rural areas

!  Survivors in recovery from substance abuse

Implications—for DV Programs

!  Survivors report high levels of satisfaction with the services and supports they receive, and with program staff, suggesting that DV programs should continue to offer a broad array of

services and continue with staff training efforts.

!  High correlation between services and supports “wanted” and those “received” suggests that programs are meeting the needs of survivors in many areas; but there is room for improvement

in meeting economic needs, legal advocacy needs, and supports for children.

!  Outcomes suggest that DV programs are creating positive

change the lives of survivors.

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Implications—Training and Practice

!  DV survivors have multiple & complex needs; need comprehensive & collaborative approach.

!  Many survivors want/need to remain in a relationship with the person who has abused them—importance of safety planning

that takes this into account, and of services for people who are abusing.

!  Needs related to children are primary among mothers.

!  Culturally appropriate/competent services are vital.

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Meeting Survivors’ Needs Through Non-Residential Domestic … · 2012-05-03 · 1 Meeting Survivors’ Needs Through Non-Residential Domestic Violence Services & Supports: Results