mgt 503 best quizz

MIDTERM EXAMINATION Fall 2009

MGT503- Principles of Management (Session - 4) Time: 60 min

Marks: 50Student Info StudentID:

Center:

ExamDate: 12/12/2009 12:00:00 AM

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Question No: 1 ( Marks: 1 ) - Please choose one

Which of the following courses helps managers gain a better understanding of motivation, leadership, trust, employee selection, performance appraisals and training techniques? ► Psychology ► Sociology ► Political science ► Anthropology Question No: 2 ( Marks: 1 ) - Please choose one

The

new business model reflects today’s reality that: ► A large number of competitors are in the world . ► Information can be shared and exchanged instantaneously anywhere in the world ► People can move from one part to another part of the country easily ► Trade barriers are removed Question No: 3 ( Marks: 1 ) - Please choose one

Which of the following is NOT one of Fredrick Taylor's four principles of management?

► Avoid cooperation with workers ► Scientifically select and then train workers ► Divide work and responsibility ► Study tasks scientifically and develop best method to perform it Question No: 4 ( Marks: 1 ) - Please choose one

Which of the following is called father of scientific management? ► Henri Fayol ► Max Weber ► Fredrick W. Taylor ► Abraham Maslow Question No: 5 ( Marks: 1 ) - Please choose one

All

of the following are values of studying management EXCEPT: ► Recognizes the important role that management and managers play in society ► Provides essential knowledge to be effective in managerial positions ► Gives you insight into your personality and behavior ► Gives insight into the way that organizations work Question No: 6 ( Marks: 1 ) - Please choose one

Which one of the following is explaining the Entrepreneur in the best way? ► Goals Setter ► Decision Maker ► Communicator ► Initiator


The

success of the business can be judged through: ► Customer satisfaction ► Achieving of Organizational Goals ► Cost price reduction ► All of the given options Question No: 8 ( Marks: 1 ) - Please choose one

The

most important point of Prof. Edward Deming’s Philosophy was: ► Achieving the Goals ► Consistency of Purpose ► Wastage of the resources should be minimized ► Collaboration among the members Question No: 9 ( Marks: 1 ) - Please choose one

Which of the following is most important characteristic of an entrepreneur? ► Planning ► Communication ► Rapid decision making ► Goal setting Question No: 10 ( Marks: 1 ) - Please choose one

Interpersonal roles include which of the following three roles? ► Disseminating, figurehead and liaison ► Figurehead, leader and liaison ► Disturbance handler, monitor and entrepreneur ► Monitor, resource allocator and negotiator Question No: 11 ( Marks: 1 ) - Please choose one

Which level of management is responsible for making organization wide decisions and establishing the plans and goals that affect the entire organization? ► Non managerial staff ► Top management ► Middle management ► First-line management Question No: 12 ( Marks: 1 ) - Please choose one

Manager's interpersonal skills are known as: ► Understand and motivate others ► Coordinate interests and abilities ► Use necessary tools and procedures ► Establish the right connections

]Question No: 13 ( Marks: 1 ) - Please choose one

Which of the following is considered to be the father of modern computing? ► Fredrick W Taylor ► Abraham Maslow ► Charles Babbage ► Max Weber Question No: 14 ( Marks: 1 ) - Please choose one

“Specialization increases output by making employees more efficient” it is called: ► Division of work ► Authority ► Scalar chain ► Order Question No: 15 ( Marks: 1 ) - Please choose one

When management provides orderly personnel planning and ensures that replacements are available to fill vacancies, it is called :

► Division of work ► Discipline ► Unity of command ► Stability of tenure of personnel Question No: 16 ( Marks: 1 ) - Please choose one

According to Maslow's hierarchy of need, a healthy work environment is an example of which of the following need? ► Physiological ► Esteem ► Safety ► Social Question No: 17 ( Marks: 1 ) - Please choose one

Systems that interact with their environment dynamically are called: ► Close systems ► Open systems ► Flexible systems ► Social systems Question No: 18 ( Marks: 1 ) - Please choose one

Inputs, transformation process, output and feedback are basic elements of:

► Administrative approach ► Behavioral approach ► Qualitative approach ► System approach Question No: 19 ( Marks: 1 ) - Please choose one

Environment reacts to the output of organization and provides:

► Feed forward ► Input ► Output ► Feedback Question No: 20 ( Marks: 1 ) - Please choose one

In a

socialist economy, means of production are owned by : ► City ► Country ► Nation ► State Question No: 21 ( Marks: 1 ) - Please choose one

Mega environment, that includes the attitudes, values, norms, beliefs, behaviors and associated demographic trends that are characteristics of a given geographic area, is called:

► The socio-cultural element ► The international element ► The economic element ► The legal-political element Question No: 22 ( Marks: 1 ) - Please choose one

Sony Corporation’s focus on product innovation is an example of which of the following dimensions of organizational culture?

► Attention to detail ► People orientation ► Outcome orientation ► Aggressiveness Question No: 23 ( Marks: 1 ) - Please choose one

The

view that management’s only social responsibility is to maximize profits is called: ► Classical view ► Pre-classical view ► Modern view ► Historical view Question No: 24 ( Marks: 1 ) - Please choose one

A

large pulp and paper company meets all federal guidelines and obeys all laws rigorously as it cuts down timber. The primary concern of this company is compliance and profit maximization for its stockholders. This company is exhibiting which of the following? ► Social responsibility ► Social obligation ► Moral obligation ► Social responsiveness Question No: 25 ( Marks: 1 ) - Please choose one

An

individual’s personal beliefs regarding what is right and wrong or good and bad is called:

► Ethics ► Values ► Norms ► Rituals Question No: 26 ( Marks: 1 ) - Please choose one

Which of the following is a collection of countries that use a common currency?

► European common market ► European Union ► Western European alliance ► Economic and monetary union


Scrutinizing the work situation for changing conditions that may signal the materialization of a problem comes under:

► Scanning stage ► Categorization stage ► Diagnosis stage ► Implementation stage Question No: 28 ( Marks: 1 ) - Please choose one

In

decision making process, ideas should be evaluate d on the basis of: ► Acceptability ► Durability ► Accountability ► Liability Question No: 29 ( Marks: 1 ) - Please choose one

Fifth Step in the rational decision making process is: ► Implementation of the alternative ► Analyzing alternatives ► Developing alternatives ► Allocating weights to the criteria Question No: 30 ( Marks: 1 ) - Please choose one

A

situation that offers a strong potential for significant organizational gain if appropriate actions are taken is called:

► Crisis problem ► Non- Crisis problem ► Opportunity problem ► Financial Problem Question No: 31 ( Marks: 1 ) - Please choose one

Which of the following is a variation of the electronic meeting that links media from different locations?

► E-commerce ► The Delphi technique ► E-Brainstorming

► Video conference Question No: 32 ( Marks: 1 ) - Please choose one

Plans which have the broadest organizational focus and the longest time frame are called:

► Tactical ► Strategic ► Directional ► Operational Question No: 33 ( Marks: 1 ) - Please choose one

Ali

Ais especially good at communicating company goals to his employees and motivating them to achieve these goals. Ali is practicing which of the following skills? ► Conceptual skills ► Organizational skills ► Technical skills ► Human skills Question No: 34 ( Marks: 1 ) - Please choose one

Decisions which deal with situations where the factors are fairly structured and occur with some frequency are called:

► Heuristic decision ► Programmed decision ► Satisficing decision ► Non-programmed decision Question No: 35 ( Marks: 1 ) - Please choose one

A

single use plan of less scope and complexity which may be a part of broader program or may be a self contained plan is called:

► A program ► A project ► A policy ► A rule


Which one of the following plans has clearly defined objectives?

► Directional ► Flexible ► Specific ► Standing Question No: 37 ( Marks: 1 ) - Please choose one

Which one of the following functions or activities involves in recruiting and placing qualified personnel needed for the organization so that it may achieve its objectives and goals? ► Planning ► Organizing ► Staffing ► Leading Question No: 38 ( Marks: 1 ) - Please choose one

Which of the following was created by the unification of 12 countries in Europe?

► European Common Market ► European Union ► Western European Alliance ► Trans-European Market Question No: 39 ( Marks: 1 ) - Please choose one

People who make fast decisions and focus on short run prefer which of the following decision making styles?

► Behavioral style ► Analytic style ► Conceptual style ► Directive style Question No: 40 ( Marks: 1 ) - Please choose one

Which of the following decision making techniques requires a panel of experts?

► Interacting group ► Delphi technique ► Nominal group ► Brainstorming Question No: 41 ( Marks: 10 )

Suppose a large wholesale firm has appointed a new distribution manager whose job is to manage one hundred truck drivers and to coordinate standard truck routes in the most

efficient fashion. Which management theory he should apply to complete his job tasks efficiently?

Chapter 3 Organizational Culture and Environment: The Constraints

TRUE/FALSE QUESTIONS

THE MANAGER: OMNIPOTENT OR SYMBOLIC?

1. In the symbolic view of management, managers are seen as directly responsible for an organization’s success or failure.(False; easy; p. 50)

2. The current dominant assumption in management theory suggests that managers are omnipotent.(True; moderate; p. 50)

3. The view of managers as omnipotent is consistent with the stereotypical picture of the take-charge business executive who can overcome any obstacle in carrying out the organization’s objectives.(True; moderate; p. 50)

4. The symbolic view of management impact is useful in explaining the high turnover among college and professional sports coaches, who can be considered the “managers” of their teams.(False; difficult; p. 50)

5. In the omnipotent view of management, much of an organization’s success or failure is due to forces outside management’s control.(False; easy; p. 50)

6. If an organization subscribes to the symbolic view of managers, it is unreasonable to expect managers to have a significant effect on the organization’s performance.(True; easy; p. 50)

7. A manager’s role in the omnipotent view of management is to create meaning out of randomness, confusion, and ambiguity.(False; moderate; p. 50)

THE ORGANIZATION’S CULTURE

8. An organizational culture refers to a system of shared meaning.(True; moderate; p. 52)

9. The organizational culture is a system of shared meaning held by members that distinguishes the organization from other organizations.

(True; moderate; p. 52)

10. Organizational culture is a perception, not reality.(True; moderate; p. 52)

11. Presently, there is no method for analyzing or assessing organizational culture.(False; moderate; p. 52)

12. Strong cultures have more influence on employees than weak ones.(True; moderate; p. 53)

13. An increasing body of evidence suggests that strong cultures are associated with high organizational performance.(True; easy; p. 53)

14. Compensation is mentioned in the textbook as a dimension of organizational culture.(False; moderate; p. 52)

15. Most organizations have very weak cultures.(False; moderate; p. 53)

16. An organization’s founder has little influence on its culture.(False; moderate; p. 54)

17. Rituals are repetitive sequences of activities that express and reinforce the key values of an organization.(True; moderate; p. 57)

18. Organizational stories typically contain a narrative of significant events or people.(True; moderate; p. 56)

19. Employee stock options are mentioned in the textbook as an example of a material symbol.(False; moderate; p. 57)

20. The link between values and managerial behavior is fairly straightforward.(True; moderate; p. 59)

THE ENVIRONMENT

21. The part of the environment directly related to achievement of an organization’s goals is the specific environment.(True; moderate; p. 64)

22. The general environment refers to everything inside the organization.(False; easy; p. 66)

23. Environmental uncertainty can be divided into two dimensions: degree of trust and degree of integration.(False; difficult; p. 69)

24. Because certainty is a threat to an organization’s effectiveness, managers try to minimize it.(False; easy; p. 69)

25. The term suppliers includes providers of financial and labor inputs.(True; moderate; p. 65)

26. To a national network such as NBC, your home VCR is considered a competitor.(True; moderate; p. 66)

27. Industry conditions are an example of an organization’s general environment.(False; moderate; p. 66)

28. Economic conditions are part of the organization’s specific environment.(False; moderate; p. 66)

MULTIPLE-CHOICE QUESTIONSFor each of the following choose the answer that most completely answers the question.


29. What are the two views of managerial impact on the success or failure of the organization?a. omnipotent and symbolic b. omnipotent and reflectivec. symbolic and interactived. reflective and interactive

(a; moderate; p. 50)

30. The omnipotent view of management means ________________.a. the top manager is the only person in chargeb. managers are directly responsible for an organization’s success or failurec. that there is only one boss in the organization, and she or he is responsible for

delegating ordersd. managers have little or no responsibility for an organization’s success or failure

(b; easy; p. 50)

31. The __________ view of management is consistent with the stereotypical picture of the take-charge business executive who can overcome any obstacle in carrying out the organization’s objectives.a. omnipotent b. symbolic

c. functional d. systems

(a; hard; p. 50)

32. The symbolic view of management means _____________.a. managers are directly responsible for an organization’s success or failureb. managers have little or no responsibility for an organization’s success or failurec. that external forces are directly responsible for an organization’s success or

failured. the employees are directly responsible for an organization’s success or failure

(c; easy; p. 50)

33. Internal constraints that restrict a manager’s decision options _______________.a. exist within every organizationb. do not exist, as all managers can decide as they pleasec. exists only to the extent that upper management imposes themd. exist only to the extent that followers won’t do as they are told

(a; easy; p. 51)

34. The current dominant assumption in management theory _______________.a. suggests a balanced view of managers as symbolic and omnipotentb. suggests managers are symbolicc. suggests managers are omnipotent d. is that both the symbolic and omnipotent views are fading

(c; moderate; p. 50)

35. Which of the following views of managerial impact is useful in explaining the high turnover among college and professional sports coaches who can be considered the “managers” of their teams?a. symbolicb. omnipotent c. generalistd. autocratic

(b; moderate; p. 50)

36. According to the symbolic view, managers have a(n) _____________ effect on substantive organizational outcomes.a. substantialb. moderatec. limited d. unlimited


37. Managers operate within the constraints imposed by __________________.a. government at the federal and state level

b. the employees of the organizationc. the organization’s culture and environmentd. the organization’s board of directors


38. A manager may be able to expand their area of discretion by _______________.a. telling the employees what to dob. changing and influencing their organization’s culture and environmentc. electing new government officials at the federal and state leveld. changing employers and thus their boss


39. __________ that restrict a manager’s decision options exist within every organization.a. Internal constraintsb. External constraintsc. Organizational external environmentsd. Organizational environment changes

(a; hard; p. 51)


40. Organizational culture is similar to an individual’s _____________.a. skillsb. personalityc. motivationd. ability

(b; easy; p. 52)

41. An organization’s culture is ______________.a. represented in organizational meetings by the top manager of the organizationb. represented by a common perception held by interest groups that watch the

organizationc. represented by a common perception held by the organization’s membersd. changed when the organization is purchased by new owners

(c; hard; p. 52)

42. Organizational culture is concerned with how members perceive the organization not whether they __________.a. like it

b. like their peersc. like their bossd. like their customers

(a; easy; p. 52)

43. Strong cultures _____________.a. are found in organizations with strong leadersb. have a minimal influence on the employee when she or he is making decisionsc. can be found in all organizations that existd. have a greater influence on employees than do weak cultures

(d; moderate; p. 53)

44. Employees in organizations with strong cultures _______________.a. are more committed to their organizationb. are more likely to leave the organization than stayc. are more willing to perform illegal activitiesd. are more likely to follow directives from peers


45. Which of the following phrases is associated with the definition of organizational culture?a. individual responseb. shared meaningc. diversity of thoughtd. explicit directions

(b; easy; p. 52)

46. Which of the following is not mentioned in the textbook as a dimension of organizational culture?a. attention to detailb. people orientationc. compensation d. aggressiveness


47. Sony Corporation’s focus on product innovation is an example of which of the following dimensions of organizational culture?a. attention to detailb. people orientationc. outcome orientation d. aggressiveness


48. Corporate ___________ are repetitive sequences of activities that express and reinforce the values of the organization, what goals are most important, which people are important, and which are expendable.a. languagesb. ritualsc. symbolsd. ceremonies

(b; easy; p. 57)

49. The most significant ways that culture is transmitted to employees consist of __________.a. rituals, tales of woe, symbols, and languageb. symbols, rituals, language, and systemsc. stories, rituals, symbols, and languaged. language, stories, rituals, and rewards


50. When employees at Microsoft use words such as: work judo, eating your own dog food, and flat food, they are using organizational __________.a. languagesb. ritualsc. symbolsd. ceremonies

(a; easy; p. 57)

51. Most organizations have ____________ cultures.a. very weakb. weak to moderatec. moderated. moderate to strong


52. The original source of an organization’s culture usually ________________.a. is shared among the first workers hired into the organizationb. is formulated by the board of directors when the organization is formedc. identifies what the organization is successful doingd. reflects the vision or mission of the organization’s founder


53. Organizational _____________ typically contain(s) a narrative of significant events or people.a. stories b. ritualsc. chartsd. material symbols


54. All of the following are mentioned in the textbook as examples of material symbols except ____________.a. dress attireb. size of officesc. employee stock options d. reserved parking spaces for certain employees


55. The link between organizational values and managerial behavior is _____________.a. uncertainb. fairly straightforward c. loose and difficult to seed. unimportant


56. By learning organizational language, member’s _________________.a. can communicate with the stockholders of the organizationb. know that the boss will be promoting them to greater responsibilityc. attest to their acceptance of the culture and their willingness to help preserve the

cultured. can share material symbols with other members

(c; hard; p. 57)

57. An organization’s culture ______________.a. constrains what managers can do and are rarely explicit

b. seldom constrains what managers can, cannot do, and are rarely explicitc. seldom constrains what managers can, cannot do, and are rarely implicitd. constrains what managers can, cannot do, and are rarely explicit

(d; hard; p. 52)

THE ENVIRONMENT

58. External environment refers to _________________.a. institutions outside the organization that affect the organization’s performanceb. forces and institutions outside the organization that potentially can affect the

organization’s performancec. forces and institutions inside the organization that affect the organization’s

performanced. forces inside the organization that affect the organization’s performance

(b; hard; p. 64)

59. According to the textbook, the _______________ environment includes those constituencies that have a direct and immediate impact on managers’ decisions and actions and are directly relevant to the achievement of the organization’s goals.a. generalb. specific c. secondaryd. forward


60. An organization’s specific environment ________________.a. is unique and changes with conditionsb. is the same regardless of the organization’s agec. is determined by the top level of managementd. is quantified to determine its existence


61. The specific environment of organizations consists of constituencies that have a direct impact on managers’ decisions and actions. The main constituencies are made up of customers, suppliers, competitors, and __________.a. legislatorsb. pressure groupsc. employees

d. lawyers (b; moderate; p. 64)

62. Which of the following is not an example of a constituency that makes up the specific environment?a. customersb. sociocultural factors c. suppliersd. competitors


63. When you think of an organization’s suppliers, you ________________.a. know that they are the main customers of the organizationb. typically think of governments that pass the laws the organization must followc. know that they are located close to the buying organizationd. typically think in terms of organizations that provide materials and equipment


64. Managers seek to ensure a steady __________________. a. cash flow from stockholders into the organizationb. flow of needed inputs at the lowest price availablec. flow of customers at the company’s outlet stored. flow of suppliers to keep the competition among suppliers at a peak


65. The Internet is having an impact on who an organization’s competitors are because it has _____________. a. defined the common markets for the organizationsb. made the products they sell invaluable to the customerc. virtually eliminated the need for shopping mallsd. virtually eliminated the geographic boundaries

(d; hard; p. 66)

66. For a company such as Walt Disney World in Florida, a bank would be an example of what kind of factor in their specific environment?a. competitorb. supplier c. special-interest groupd. government agency


67. Which of the following is not an example of a specific environmental factor?a. suppliersb. political conditions c. governmental agencies

d. B and C are correct. (d; moderate; p. 65)

68. For an organization such as a hospital that needs nurses, the labor union and the local labor market are examples of what kinds of factors in their specific environment?a. special-interest group and supplierb. customer and special-interest groupc. both are examples of suppliers d. government agency and competitor

(c; difficult; p. 65)

69. Typically, the specific organizational environment includes which of the following?a. economic factorsb. political conditionsc. technological factorsd. competitors


70. United Parcel Service represents what factor to the U.S. Postal Service in its specific environment?a. competitorb. supplierc. customerd. government agency


71. The general economic condition consist of all of the following except _______________.a. legislation recently passed by Congressb. interest ratesc. change in disposable incomed. stock market fluctuations


72. Sociocultural conditions consist of _______________.a. demographic profiles of the organization’s suppliersb. legal issues as determined by court decisionsc. the level of unemployment and real economic incomes of workersd. changing expectations of the society in which they operate

(d; hard; p. 67)

73. To a national network such as NBC, your home VCR is considered a _____________.

a. customerb. supplierc. special-interest groupd. competitor


74. According to the textbook, _____________ is having an impact on determining an organization’s competitors because it has virtually eliminated the geographic boundaries. a. local area networkb. the intranetc. the Internet d. video conferencing

(c; easy; p. 66)

75. Ralph Nader’s Center for Responsive Law is an example of what factor in the specific external environment?a. competitorb. pressure group c. customerd. government agency


76. Typically, the general organizational environment includes which of the following?a. political conditionsb. issues directly relevant to achieving organizational goalsc. stakeholdersd. suppliers

(a; moderate; p. 66)77. Compared to the specific environment, which of the following is an accurate statement about

the general environment of an organization?a. It has less impact on the organization’s operations.b. It has more impact on the organization’s operations.c. It has about the same impact on an organization’s operations.d. It is the concern of upper management.

(a; difficult; p. 66)

78. Which of the following is not an example of an organization’s general environment?a. economic conditionsb. political conditionsc. social conditionsd. industry conditions


79. Interest rates, inflation rates, and stock market indexes are all examples of what factor in an organization’s general environment?a. economic

b. politicalc. sociald. technological


80. The Americans with Disabilities Act of 1990 is an example of a __________.a. sociolegal conditionb. political/legal conditionc. political/sociological conditiond. sociocultural condition


81. A downturn in the contributions from the public to the United Way charity is an example of the impact from what factor in its general environment?a. politicalb. socialc. technologicald. economic


82. According to the textbook, which of the following groups includes individuals who were born between the years 1946–1964?a. the Depression groupb. the World War II groupc. the baby boomersd. Generation X


83. According to the textbook, the members of which one of the following groups are thinking, learning, creating, shopping, and playing in fundamentally different ways that are likely to greatly impact organizations and managers?a. the Depression groupb. the World War II groupc. the baby boomersd. Generation Y

(d; difficult; p. 68)

84. Generation Y is predicted to be __________ their baby boomer parents’ generation.a. as large as, if not larger thanb. large, but not as large asc. not anywhere nearly as large asd. much, much smaller than


85. Which factor has been the most rapidly changing component in an organization’s general environment in the past quarter-century?a. globalb. economicc. sociald. technological


86. The enhanced speed and quality of managerial decision making due to an integrated office system is an example of the impact of which general environmental factor?a. globalb. socialc. politicald. technological


87. Which of the following are the two dimensions of environmental uncertainty?a. degree of change and degree of complexityb. degree of change and degree of volumec. degree of complexity and degree of impactd. degree of impact and degree of timing


88. We call it a __________ environment if the components in an organization’s environment change frequently.a. movingb. diversec. dynamicd. difficult

(c; hard; p. 69)

89. Managers try to minimize __________ because it is a threat to an organization’s effectiveness.a. product developmentb. uncertaintyc. price chargesd. the number of suppliers


90. __________ are any constituencies in the organization’s external environment that are affected by the organization’s decisions and actions.a. Stockholders

b. Pressure groupsc. Suppliersd. Stakeholders


91. According to the textbook, _______________ refers to the number of components in an organization’s environment and the extent of the knowledge that the organization has about those components.a. degree of stabilityb. opennessc. degree of complexity d. change


92. The first step of managing external stakeholder relationships is to identify who the stakeholders are. The second step is to _________________.a. determine what specific approach they should use to manage the stakeholder

relationshipb. determine what the courts might do when stakeholder files a claim against the

organizationc. determine what particular interests or concerns these stakeholders might haved. determine how many stakeholders there are in each stakeholder group

(c; hard; p. 71)

SCENARIOS AND QUESTIONSFor each of the following, choose the answer that most completely answers the question.


Corporate Takeover (Scenario)

Todd works for SeaLan Tech, an environmental consulting firm that has just been purchased by Zerex, Inc., a biomedical research organization. Based on his early encounters with the new upper management from Zerex, he feels that SeaLan is a “lower-key, friendlier” organization. He is concerned that the new company will eliminate SeaLan ’s old culture, and he does not like the prospects.

93. If you were talking with Todd and asked him what the term culture meant, he would reply that, basically, it is _________________.a. the formal rules of an organization

b. the nationality of the workers in the companyc. a system of shared meaningd. a system that reflects diversity and respect for differences

(c; easy; p. 52)

94. Todd is concerned with the degree to which managers focus on results or outcomes rather than techniques and the processes used to achieve those outcomes. He is concerned with _____________.a. stabilityb. aggressivenessc. team orientationd. outcome orientation


95. Todd notices that management is very concerned with the effects of outcomes on people within the organization. This is referred to as _____________.a. stabilityb. aggressivenessc. team orientationd. people orientation


96. Todd is assessing the organization’s _____________, the degree to which organizational activities emphasize maintaining the status quo in contrast to growth.a. stability b. aggressivenessc. team orientationd. outcome orientation


97. Todd has been learning the seven dimensions of organizational culture. Which of the following is not one of those seven dimensions?a. stabilityb. aggressivenessc. member orientationd. outcome orientation


Changing Organizational Culture (Scenario)

Mary has been asked by the company president to change the organizational culture to reflect the company’s new organizational goals. As executive vice president, she certainly understands the goals, but is really not sure that she understands what to do about the culture.

98. Mary asked employees if they knew what constituted “good employee behavior.” She found that very few understood, and most had a variety of ideas. This is one indication that her company _______________.a. has a strong cultureb. has a weak culture c. has no cultured. must have high turnover


99. Mary also found out that in order to build a strong new culture, she should do all but which of the following?a. utilize their recruitment effortsb. develop socialization practices to build culturec. encourage a high turnover rated. have management make explicit what is valued in the organization


100. Mary was surprised to find that most organizational culture strengths are ____________.a. weakb. weak to moderatec. moderate to strong d. strong



101. Mary has also been asked, as part of the cultural change, to build on the belief that managers are directly responsible for the organization’s success or failure and not forces outside their control. This would be consistent with an organizational culture that has a(n) ______________ view of management.a. traditionalb. omnipotent c. standardd. symbolic


102. The new view of management change for the new culture will be difficult because, in the past, success has been viewed as being outside management’s control, a view known as _____________.a. traditionalb. omnipotentc. standardd. symbolic


THE ENVIRONMENT

Environmental Constraints (Scenario)

It is safe to say that managers do not have complete control over organizational outcomes; the environment has a significant impact. However, there are different environmental factors that shape a manager’s work life.

103. As a manager, if you were working in an industry that was dependent on Internet connections and the many new customers vying for the same space, this would be an example of what kind of environment?a. generalb. staticc. stabled. dynamic


104. Political conditions, which include attitudes that officials hold toward specific industries, fall within an organization’s _____________ environment.a. globalb. internalc. competitived. general


DEFINING THE EXTERNAL ENVIRONMENT

The Election (Scenario)

At the present time, your organization is confronting the election of a new president and congress, changes in how the customer wants your product to look in design, changes in the age and education level of your customer, and the desire of the customer to have the product made in the newly discovered plastics used in the construction of your product.

105. The changes in the presidency and congress compose what for your organization?a. general environmentb. specific environmentc. pressure groupd. interest group


106. The change in how the customer wants your product to look in design is an example of what?a. general environmentb. specific environment

c. pressure groupd. interest group

(b; hard; p. 64)

107. The changes in the age and education level of your customer are an example of which of the following?a. economic conditionb. political/legal conditionc. sociocultural conditiond. technological condition


108. To have the product made in the newly discovered plastics used in the construction of your product is an example of which of the following?a. economic conditionb. political/legal conditionc. sociocultural conditiond. technological condition


The New Medical Product (Scenario)

You are a manager of marketing and are planning on introducing a new medical product that has stirred up controversy among certain public groups. Members of the research and development staff have pointed out that the company has a history of introducing controversial products and being successful doing so. Members among your staff have stated that this product is more controversial than any product introduced previously.

109. The public group that is opposed to the introduction of the new medical product is known as which of the following?a. service groupb. defense groupc. pressure groupd. informal group


110. When looking at the introduction of the new product into particular market niche, this niche is which of the following to the organization as a whole?a. general environmentb. specific environmentc. political/legal conditiond. sociocultural condition

(b; hard; p. 64)


111. The research and development department is acting on the common perception held by that department known as what?a. omnipotent view of managementb. organizational culturec. internal constraintd. external constraint

(b; hard; p. 52)

112. The marketing staff’s resistance to introducing the new medical product is which of the following for the marketing manager?a. omnipotent view of managementb. organizational culturec. external constraintd. internal constraint


STRONG VERSUS WEAK CULTURE

113. If the marketing department staff had agreed with the research and development staff, then it could be said that the organization probably possesses what?a. strong cultureb. weak culturec. specific internal environmentd. specific internal constraint

(a; easy; p. 53)

Operating Within the Environment (Scenario)

The environment places constraints on the behavior of managers. Suppose you are a manager trying to understand the forces within your organization’s environment.

114. Imagine you are the manager of a real estate office trying to maximize profits. If the mortgage interest rates increase, this would be an example of changing ____________ in your general environment.a. economic conditions b. political conditionsc. competitiond. social conditions


Chris Co. (Scenario)

Mr. Taylor haw been hired by Chris Co., a manufacturer of precious metal jewelry. Chris Co. has been having significant issues with some of their major stakeholders such as poor quality from their suppliers and complaints from their customers. Mr. Taylor has been hired to help resolve these issues and to help build a plan for resolving the company’s problem with their major stakeholders.

115. Mr. Taylor finds out how critical each stakeholder is to the organization’s decisions and actions. This is the ____________.

a. first stepb. second stepc. third stepd. final step

(c; easy; p. 71)

116. Mr. Taylor identifies who the organizations’ stakeholders are. This is the ______________.a. first stepb. second stepc. third stepd. final step

(a; easy; p. 71)

117. Mr. Taylor decides how to manage the external stakeholder relationships. This is the ____________.

a. first stepb. second stepc. third stepd. final step

(d; easy; p. 71)

ESSAY QUESTIONS


118. In a short essay, differentiate between the symbolic view and the omnipotent view of management. Include specific examples of each view to support your answer.

Answera. The view of managers as omnipotent is consistent with the stereotypical picture of the

take-charge business executive who can overcome any obstacle in carrying out the organization’s objectives. This omnipotent view isn’t limited to business organizations. It can also be used to help explain the high turnover among college and professional sports coaches, who can be considered the “managers” of their teams. Coaches who lose more games than they win are seen as ineffective. They are fired and replaced by new coaches who, it is hoped, will correct the inadequate performance. In the omnipotent view, when organizations perform poorly, someone has to be held accountable regardless of the reasons why, and in our society, that “someone” is managers. Of course, when things go well, someone needs to be praised. So managers also get the credit—even if they had little to do with achieving positive outcomes.

b. The symbolic view says that a manager’s ability to affect outcomes is influenced and constrained by external factors. In this view, it is unreasonable to expect managers to significantly affect an organization’s performance. Instead, an organization’s results are influenced by factors outside the control of management. These factors include the economy, market changes, governmental policies, competitors’ actions, conditions in the particular industry, control over proprietary technology, and decisions made by the previous manager. For example, when Winn-Dixie Stores decided to close 10 percent of its stores and cut 11,000 jobs in April 2000, competitors like Kroger found its business volume and revenues increasing. The symbolic view would suggest that the positive performance wasn’t due to anything that the managers did, but instead was due to forces beyond their control.

(moderate; p. 50)


119. In a short essay, define organizational culture and discuss the three implications of culture as discussed in the textbook.

AnswerOrganizational culture is a system of shared meaning and beliefs held by organizational members that determines, in large degree, how they act. It represents a common perception held by the organization’s members. In every organization, there are systems or patterns of values, symbols, rituals, myths, and practices that have evolved over time. These shared values determine, to a large degree, what employees see, and how they respond to their world. When confronted with problems or work issues, the organizational culture influences what employees can do and how they conceptualize, define, analyze, and resolve these issues.

This definition of culture implies several things. First, culture is a perception. Individuals perceive the organizational culture on the basis of what they see, hear, or experience within the organization. Second, even though individuals may have different backgrounds or work at different organizational levels, they tend to describe the organization’s culture in similar terms. That is the shared aspect of culture. Finally, organizational culture is a descriptive term. It’s concerned with how members perceive the organization, not with whether they like it. It describes rather than evaluates.(moderate; p. 51)

120. In a short essay, identify and define the seven dimensions that make up an organization’s culture.

Answera. Innovation and risk taking—degree to which employees are encouraged to be

innovative and to take risks.b. Attention to detail—degree to which employees are expected to exhibit precision,

analysis, and attention to detail.c. Outcome orientation—degree to which managers focus on results or outcomes rather

than on how these outcomes are achieved.d. People orientation—degree to which management decisions take into account the

effects on people in the organization.e. Team orientation—degree to which work is organized around teams rather than

individuals.f. Aggressiveness—degree to which employees are aggressive and competitive rather

than cooperative.g. Stability—degree to which organizational decisions and actions emphasize

maintaining the status quo.(difficult; p. 52)

121. In a short essay, discuss how culture constrains managers. Include specific examples to

support your answer.

AnswerAn organization’s culture is particularly relevant to managers because it constrains what they can and cannot do. However, these constraints are rarely explicit. They’re not written down, and it’s unlikely that they’ll even be spoken. But they’re there, and all managers quickly learn what to do and not to do in their organization. For instance, you won’t find the following values written down anywhere, but each example comes from a real organization.a. “Look busy even if you’re not.”b. “If you take risks and fail around here, you’ll pay dearly for it.”c. “Before you make a decision, run it by your boss so that he or she is never surprised.”d. “We make our product only as good as the competition forces us to.”e. “What made us successful in the past will make us successful in the future.”f. “If you want to get to the top here, you have to be a team player.”(moderate; p. 58)

122. List the factors that influence the strength of an organization’s culture and discuss the impact of a strong culture on employees.

AnswerFactors:

a. size of the organizationb. how long it has been aroundc. how much turnover there has been among employeesd. intensity with which the culture was originatede. clear to employees what is important and what is not important

The more employees accept the organization’s key values and the greater their commitment to those values, the stronger the culture is. Strong cultures have a greater influence on employees than do weak cultures and are associated with high organizational performance. Strong culture also enhances performances Explanation of this is that if values are clear and widely accepted, employees know what they’re supposed to do and what’s expected of them so they can act quickly to take care of problems, thus preventing any potential performance decline.(moderate; p. 53)

All Final Term Past Solved Papers of MGT503 in one File By

FINALTERM EXAMINATION

Spring 2009

MGT503- Principles of Management (Session - 1)


All of the following are requirements for successful value chain management EXCEPT :

► Coordination and Collaboration

► Continuous Process Improvement

► Organizational Processes

► Technology Investment


An individual's belief that he or she is capable of performing a task is called:

► Self esteem

► Self direction

► Self efficacy

► Self confidence


The most important point of Prof. Edward Deming’s Philosophy was:

► Achieving the Goals

► Consistency of Purpose

► Wastage of the resources should be minimized

► Collaboration among the members


LG and Sony electronics agreed to cooperate on developing new technologies. Representatives from each firm meet regularly to coordinate this new venture. Which of the following roles these mangers are playing?

► Liaison

► Leader

► Disseminator

► Spokesperson


Munib is the CEO of a hospital. He has spent his day planning the schedules of employees for next month. He spent his day in:

► Planning

► Organizing

► Leading

► Controlling


Which type of managerial skill refers to the ability to analyze and diagnose complex situations?

► Problem-solving

► Interpersonal

► Conceptual

► Technical

http://vustudents.ning.com 2


Munsterberg is considered to be the father of ________ psychology.

► Clinical

► Industrial

► Behavior

► Theoretical


Two major characteristics of open system are :

► Negative entropy and synergy

► Positive entropy and synergy

► Entropy and synergy

► Anthropology and synergy


In Europe today banks and insurance companies are linking up in an effort to market a wide array of financial products that each would have trouble selling on its own. They are practicing which of the following concept?

► Transformation

► Entropy

► Negative Entropy

► Synergy



Few years ago, employees of a international company took wages cuts to help the firm offset large losses. Now firm is again earning profits and employees believe that their wages should be restored but company is not willing to restore their wages. Organization is showing which of the following behavior?

► Unethical

► Socially responsible

► Ethical

► Socioeconomic


Under which of the following approach, managers impose and enforce rules fairly and impartially and do so by following all legal rules and regulations. A manager using this theory would decide to provide the same rate of pay to individuals who are similar in their level of skills, performance and gender?

► Integrative social contracts

► Right view of ethics

► Utilitarian view of ethics

► Theory of justice of ethics


Only employees with top-secret clearance may enter the sealed room, is an example of which of the following?

► Rule

► Procedure

► Policy

► Plan



Jay tends to always look at the broad picture and likes to look at many alternatives. He focuses on the long run and looks for creative solutions. He prefers which of the following styles of decision making?

► Analytic

► Conceptual

► Directive

► Behavioral


The strap of Ali's bag tore off as he threw it over his shoulder. On the way to school, he stopped at the first store that carries bags, walked in and purchased one from the front rack. Ali has just made which of the following type of decision?

► Maximizing

► Satisficing

► Risky

► Optimal


All of the following include in the definition of planning EXCEPT:

► Defining organization’s objectives or goals

► Establishing an overall strategy for achieving objectives or goals

► Allocating resources and developing a chain of communication

► Developing a hierarchy of plans to integrate and coordinate activities



Mission Statement of Johnson & Johnson is:

“We believe our first responsibility is to the doctors, nurses, and patients, to mothers and all others who use our products”

This statement shows which of the following attributes of mission statement?

► Location

► Customers

► Self concept

► Desired public image


When objectives are not written down or rarely verbalized, and the planning is general and lacks continuity, which one of the following type of planning is used?

► Environmental planning

► Economic planning

► Informal planning

► Formal planning



In those organizations where formal planning did not lead to higher performance, the culprit may be which of the following?

► Employees

► Marketing plan

► Management

► Environment


Which of the folowing is the set of strengths, characteristics and qualities including skills, technologies or resources that distinguish a firm from its competitors?

► Scope

► Distinctive Competency

► Resource deployment

► Effective strategy


A skill and capability that does not enable an organization to choose and implement strategies that support its mission is called its:

► Strength

► Weakness

► Opportunity

► Threat



ABC Company is in the process of buying a smaller competitor and incorporating that company's resources into his business. This is an example of which of the following types of strategies?

► Merger

► Stability

► Retrenchment

► Acquisition

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Few years before Polka was a leading brand of ice-cream in Pakistan. Than it was purchased by Walls and all its products were replaced with “Walls” name. Here "Walls" adopted which of the following strategy?

► Merger

► Vertical integration

► Acquisition

► Horizontal integration


In BCG matrix which of the following businesses have only a small share of a quickly growing market?

► Star

► Dogs

► Cash cow

► Question mark



Which of the following is NOT a strategy implementation step?

► Define strategic tasks

► Develop implementation agenda

► Develop mission and goals

► Assess organizational capabilities


The degree to which tasks in an organization are divided into separate jobs is called:

► Centralization

► Span of control

► Chain of command

► Work specialization


While making a business plan an entrepreneur cannot conduct market research until he:

► Develops legal plan

► Develops insurance plan

► Writes cover letter

► Chooses product or service


Which of the following is the set of elements that can be used to configure an organization?


► Organization structure

► Organization design

► Organization chart

► Organization rotation


An owner of an organization hires a sales representative to market his products. He gave power to sale representative to make certain decision. He has been given:


► Responsibility

► Span of control

► Authority

► Accountability


What kind of departmentalization would be in place in a government organization where different public service responsibilities are divided into activities for employers, children, and the disabled?

► Product

► Geographic

► Outcome

► Customer


Identify the organizational design process which has a potential weakness that, managers will not be able to provide necessary leadership and support?

► Decentralization

► Departmentalization



► Span of control


Today the concepts of Unity of Command, Authority and Responsibility are less important because of which of the following?

► Organizational structure

► Centralization and decentralization

► Employee’s Empowerment and Information Technology



A structure that is characterized by narrow span of management and many hierarchical levels is:

► Tall Structure

► Flat Structure

► Matrix Structure

► Divisional Structure


Which of the following is a weakness of a simple structure?

► It relies on one person

► It is not flexible

► It is expensive

► There is unclear accountability



Which of the following is a contemporary organizational structural design?

► Functional

► Divisional

► Learning

► Simple


Which type of organizational entity is more of an organizational mind-set than a structured design?

► Matrix

► Boundary less

► Functional

► Learning


Which of the following creates the “Dual Chain of Command?”

► Team based and Project Structure

► Functional and Simple structure

► Project and matrix Structure

► Simple and matrix Structure



An unsatisfied need creates which type of emotion?

► Anxiety

► Tension

► Drive

► Pressure


People who want to exert more power often engage in which of the following activities?

► Visionary leadership

► Reward power

► Office politics

► Charismatic training


At Sony (an electronics manufacturer) a special team was selected to work out a marketing plan for its newest product, a voice-activated DVD player, that uses voice recognition commands instead of control buttons. During their most recent meeting, there was a conflict between a design manager and a marketing representative about whose responsibility it was to draft the marketing plan. Several members of the team got into a shouting match with one another. This team seems to be at which of the following stages of group development?

► Conflict

► Forming

► Norming

► Storming



A specific group of accountants at an accounting firm that meets regularly to develop better auditing procedures for the firm can be referred as which of the following?

► Task force

► Functional team

► Cross-functional team

► Virtual team


It is most appropriate to use oral communication when you have to communicate:

► A monthly report to the CEO on company performance

► An impersonal message to a group of people

► A lengthy welcoming message to a new salesperson

► A brief, time sensitive personal massage


Atif just received the news that he has received the promotion for which he has been waiting for two years. He is ecstatic. Every communication for the rest of the day will be affected by which of the following?

► Filtering

► Emotions

► Language

► Nonverbal cues


Which of the following is a process that involves managers from all parts of the organization in the formulation of strategic goals?

► Strategic organizing

► Strategic management

► Strategic positioning

► Strategic planning


Which of the following is the obligation or expectation to perform a duty?

► Responsibility

► Unity of command


► Span of control


Which one of Fayol’s 14 principles of management helps preserve the concept of a continuous line of authority?

► Unity of demand


► Demand structure

► Continuous demand


Mr. Kamran is a manager at virtual university of Pakistan. His responsibilities include developing a organization-wide marketing strategy that plays on the synergies between institute’s offered Programs in order to drive increased no. of students. Kamran is a:

► Middle manager

► First-line manager

► Top manager

► Non-managerial



► European Common Market

► European Union

► Western European Alliance

► Trans-European Market


Motivation is the result of interaction between which of the following?

► Efforts and situation

► Employee and manager

► Efforts and intention

► Individual and situation


Which of the following are the hygiene factors?

► Fringe benefits, recognition and motivation

► Achievement, responsibility and growth

► Friendship groups, working conditions and responsibilities

► Company policies, working conditions and salary



Which of the following is an example of body language?

► Eye contact

► Style of dress

► Facial expressions

► All of the given options

Question No: 51 ( Marks: 5 )

Can individual be so much motivated that his/ her performance declines as a result of excessive efforts ? Discuss.

Yes, in certain case its true. If a person set goals too high for himself, he may end up

Demotivating himself because of the failure to achieve the goals.

When rewards are used by organizations as payoffs for better performance, the intrinsic rewards, which are derived from person doing what they like, are reduced.

Due to excessive efforts, person loss the control over own behavior so that pervious motivation diminishes.

The elimination of extrinsic rewards can produce a shifting from an external to an internal explanation in an individual’s perception of thinking that why he works on a task.

Too much motivation make person to think differentiate themselves from others by their desire to do things better.



How can we implement Maslow’s Hierarchy of need theory in our life? Discuss in detail.

Maslow's Hierarchy of Needs is based on the assumption that people are motivated by a series of five universal needs. These needs are ranked, according to the order in which they influence human behavior, in hierarchical fashion.

Physiological needs are deemed to be the lowest- level needs. These needs but be fullfiled

safety needs -- the needs for shelter and security

Social needs include the need for belongingness and love

esteem needs After social needs have been satisfied, ego and esteem needs

self-actualization the need for self-realization, continuous self-development, and the process of becoming all that a person is capable of becoming.

In daily life if we translate this theory its discusss food is basic need of human being we should look into this basic need to motivate our wokers

Stability is equal to safety in malsow’s theory . friendship is equal to esteem in theory.

Status and achievements esteem and achievement respectively.

Above theory is used to motivate our works,. We also get guideline during our daily life. It provide us the path to look into needs of others.


Do you think motivation comes from within a person or it is a result of the situation? Explain in your own words.

What is motivation

Motivation is the internal condition that activates behavior and gives it direction; and energizes and directs goal-oriented behavior


Motivation comes from within. Very few people are highly motivated at work. Most people work at only a small fraction of their actual capabilities. Your Employer can create only motivational environment. It is up to you to motivate yourself.

The highest levels of motivation come when we are in tune with our mind and thinking.

Self-improvement is one of the best motivators because its comes from you inner feelings. Money Does Not Motivate. People adapt to the amount of money they are making that motivation is short- lived. Managers often try to motivate employees via promises of financial rewards and promotion but people likes motivators such as feeling valued and appericated. People are motivated when they feel understood.

True motivation only comes from within an individual but it can only be started from external factors.


XYZ Ltd is a firm which undertakes reconstruction and maintenance. The work is carried out by teams which operate independently of each other. As a team co-coordinator, you have investigated a number of recent customer complaints about delays. It appears that instructions given to head office are not reaching the teams quickly or clearly enough. The team’s come away feeling that head office lacks understanding of their work and respect for their inputs. You have identified the problem as poor communication on many levels.

With the above stated issue explain the particular problems of upward communication in an organization. Suggest how upward communication can be improved?

Upward communication flows from employees to managers.


• Upward communication can be used in order to keep managers aware of how employees feel about

• their jobs, their coworkers then we must provide them proper facility to communicate with management.

• A climate of trust, respect should be created between worker and managers.

• We should share decision making power with them.

• Listen Problems and exceptions of the team.

• Take Suggestions for improvement from team.

• Try to establish Performance reports to motivate them

• Look inot Grievances and disputes



Spring 2009 Session 3


What is the basic assumption of situational approaches to leadership?

► Increasing worker job satisfaction through consideration behavior will get leaders the best results

► Initiating structure for employees by telling them what to do and how to do.

► The appropriate leadership style varies from one set of circumstances to another

► Effective leaders possess certain traits that are situation specific

Lack of success in identifying an effective leadership style generalize-able to all situations

led to consideration of situational factors—i.e., any particular style of leadership could be

effective depending on the situation.


Which of the following statement is NOT true for productivity?

► Productivity is a major goal in virtually every organization

► For individual companies, increased productivity means a more competitive cost structure

► Productivity is a composite of people and operations variables

► Productivity can be improved by dealing with large number of suppliers



All of the following are primary management functions EXCEPT:

► Setting goals

► Hiring employees

► Monitoring activities

► Motivating employees


Which one of the following is explaining the Entrepreneur in the best way?

► Goals Setter

► Decision Maker

► Communicator

► Initiator

1) The entrepreneur acts as an initiator, designer, and encourager of change and innovation.


The success of the business can be judged through:

► Customer satisfaction

► Achieving of Organizational Goals

► Cost price reduction




► Liaison

► Leader

► Disseminator

► Spokesperson



Determining the tasks to be accomplished, how the tasks are to be grouped and who is responsible for the various tasks is known as which of the following processes of management?

► Planning

► Organizing

► Leading

► Controlling


Which level of management is responsible for making organization wide decisions and establishing the plans and goals that affect the entire organization?

► Non managerial staff

► Top management

► Middle management

► First-line management


Henry Fayol described principles of management in the form of:

► 11 points

► 12 points

► 14 points


► 15 points

Fayol gives us 14 principles of management which are still being used

nowadays.



► Division of work

► Discipline


► Stability of tenure of personnel

Management should provide orderly personnel planning and ensure that replacements are available

to fill vacancies.


The father of industrial psychology is:

► Robert Owen

► Hugo Munsterberg

► Mary parker Follett

► Max Weber

Hugo Munsterbeg (1863-1916) is considered to be the “father of industrial psychology” and is regarded by students of psychology as an important figure




► Feed forward

► Input

► Output

► Feedback

Feedback: information about results and organizational status relative to its environment.


Which of the following styles of decision making is characterized by individuals who prefer complete information and consider several alternatives?

► Analytic

► Conceptual

► Directive

► Behavioral

The directive style is one that’s characterized by low tolerance for ambiguity and a rational way of

thinking.


The intent of which of the following is to reduce uncertainty by playing out potential situations under different specific conditions?

► Project management

► Scheduling

► Environmental analysis

► Scenario planning

The intent of scenario planning is not to try to predict the future but to reduce uncertainty by

playing out potential situations under different specified conditions


Mission Statement of Dow Chemicals is:

“To share the world’s obligation for the protection of the environment.”



► Customers

► Location

► Self concept

Concern for public image: what are the organization’s public responsibilities and what image is desired?


Which of the following is an area in the environment that if exploited may generate high performance for organization?

► Strength

► Weakness

► Opportunity

► Threat


Which of the following is a system in which specific performance objectives are jointly determined by subordinates and their superiors and progress towards objectives is periodically reviewed?

► Management by objective

► Management by resources

► Management by authority

► Management by system

In Management by objectives (MBO) specific performance goals are jointly determined by employeesand their managers, progress toward accomplishing these goals is periodically reviewed, and rewards are allocated on the basis of this progress.


Most managers believe that if an MBO (program is to be successful, it must start at:

► Non-managerial level

► Top Level

► Middle level

► Lower level

The weaknesses of MBO are that it

1. Tends to falter without strong, continual commitment from top management.


A firm that stops buying supplies from other companies and begins to provide its own supplies, has diversified through:

► Forward vertical integration

► Backward vertical integration

► Forward horizontal integration

► Backward horizontal integration

Vertical integration involves effecting growth through the production of

inputs previously provided by suppliers or through the replacement of a

customer role (Such as that of a distributor) by disposing of one’s own

outputs. 1) Backward integration occurs when a business grows by becoming

its own supplier


In BCG matrix which of the following businesses have the largest share of a rapidly growing market?

► Cash cow

► Question mark

► Star

► Dogs


In BCG matrix which of the following businesses have a large share of a market that are not expected to grow substantially?

► Dogs

► Question mark

► Star

► Cash cow



► Centralization

► Span of control



Work specialization is the degree to which the work necessary to achieve organizational goals is broken down into various jobs.

In Work specialization the tasks in an organization are divided into separate jobs. Another term for this is division of labor.


As the number of employees in an organization grows, structure tends to become more:

► Informal

► Centralized

► Decentralized

► Specialized


The fact that managers can become experts within their industry is a function of which kind of departmentalization?

► Product

► Functional

► Process

► Geographical

Product departmentalization - Grouping activities by product line. Tasks can also be grouped according to a specific product or service, thus placing all activities related to the product or the service under one manager. Each major product area in the corporation is under the authority of a senior manager who is specialist in, and is responsible for, everything related to the product line. LA Gear is an example of company that uses product departmentalization. Its structure is based on its varied product lines which include women’s footwear, children’s footwear and men’s’ footwear.

Process departmentalization - Grouping activities on the basis of product or service or customer flow. Because each process requires different skills, process departmentalization allows homogenous activities to be categorized. For example, the applicants might need to go through several departments namely validation, licensing and treasury, before receiving the driver’s license.


The organization structure in which separate business units are grouped under a manager who is responsible for performance, strategy and operations is called:

► Outdated structure

► A divisional structure

► Functional structure

► A simple structure


“CLEAR” shampoo introduced the first ever anti-dandruff shampoo range for men. Through this shampoo Unilever is practicing which of the following strategies?

► Focus Strategy

► Differentiation strategy

► Cost leadership strategy

► Emergent strategy

A differentiation strategy involves attempting to develop products and services

that are viewed as unique in the industry.


What things the Organizations are doing to facilitate an effective wider span of control for their managers?

► Decentralizing management functions

► Increasing inventory levels

► Increasing budget allowances

► Investing in employee training


A complex uncertain environment influences an organization toward which of the following?

► Work specification



► Formalization

Organizations should move toward a decentralized structure when The environment is increasingly uncertain


A company's "chain of command" is a part of which process?

► Span of control

► Organizational design

► Formalization


Organization design is the process of developing an organization structure. Organizational

design is the process of developing or changing an organization’s structure. It involves decisions about six key elements: work specialization, departmentalization, chain of command, span of control,

centralization/decentralization, and formalization. We need to take a closer look at each of these structural elements.


While addressing the organizational design needs of the small organization which of the following is an important consideration?

► More formalization

► More specialization

► More centralization

► Tall hierarchy of authority

A simple structure is an organizational design with low departmentalization, wide spans of

control, authority centralized in a single person, and little formalization.

a. Its strengths are its flexibility, speed and low cost to maintain.

b. Its major drawback is that it’s most effective in small organizations


Which of the following is an internal state that makes certain outcomes appear attractive?

► Fad

► Desire

► Need

► Fashion

A need is an internal state that makes certain outcomes appear attractive. An unsatisfied need

creates tension that stimulates drives within an individual. These drives generate a search behavior to findparticular goals that, if attained, will satisfy the need and reduce the tension.

Hence motivation is the force that energizes behavior, gives direction to


Which of the following is the best description of effort?

► The level of willpower towards work

► The measure of intensity or drive

► One's ability to work

► The work required to complete a task

Effort is a measure of intensity or drive. High levels of effort are unlikely to lead to

favorable job performance unless the effort is channeled in a direction that benefits the


organization.


Which of the following factor is more important for men than women?

► Opportunity to learn

► Flexibility

► Autonomy

► Convenient


According to Maslow, which hierarchy is in proper order from lowest to highest?

► Safety, physiological, esteem, self-actualization, social.

► Esteem, physiological, self-actualization, safety, social

► Self-actualization, physiological, social, esteem, safety

► Physiological, safety, social, esteem, self-actualization



According to Herzberg's Motivation-Hygiene Theory, which of the following is NOT a motivator?

► Recognition

► Responsibility

► Advancement

► Status

Motivator factor can only lead workers to feel satisfied and motivated.

a. Achievement

b. Responsibility

c. Work itself

d. Recognition

e. Growth and achievement


According to McClelland's three-need theory, people who are striving for personal achievement rather than for the trappings and rewards of success have a high:

► Need for achievement

► Need for affiliation

► Need for power

► Need for sympathy

The need of achievement (nAch) is the desire to accomplish challenging tasks and achieve a standard of excellence in one’s work.

. The need for affiliation (nAff) is the desire to maintain warm, friendly relationships with others.

. The need for power (nPow) is the desire to influence others and control one’s environment.


While motivating Professionals which of the following is at the lowest Priority list?

► Challenging Goals

► Money and Promotion

► Appreciation letters

► Job satisfaction

Money and promotions are typically low on the motivation priority list for professionals. Job

challenge is usually ranked high as is support and the feeling that they’re working on something

important.



Which of the following is NOT an option while motivating low skilled employees?

► Clarity of goals

► Security

► High pay

► Job satisfaction http://vustudents.ning.com

Low-skilled minimum-wage workers typically have limited education and skills; offering higher pay is usually not an option.


Visionary leaders appear to have all of the following qualities related to effectiveness in their leadership roles EXCEPT:

► Ability to explain the vision

► Ability to express the vision

► Ability to extend the vision

► Ability to enforce the vision

Skills do visionary leaders have

a. The ability to explain the vision to others.

b. The ability to express the vision not just verbally but through behavior.

c. The ability to extend or apply the vision to different leadership contexts.


Leaders who guide or motivate their followers toward established goals by clarifying role and task requirements are using which of the following?

► Charismatic


► Transformational

► Transactional

► Democratic-participative

Transactional leaders are leaders who guide or motivate their followers in the direction of

established goals by clarifying role and task requirements.


Which of the following group engages in collective work that requires joint effort and generates a positive synergy?

► Work group

► Work team

► Quality circle

► Functional team

Work Group Processes

A. Group processes are the dynamic, inner workings of groups as they operate over a period

of time.

1. Process loss is the energy diverted from the task to develop and operate the groupitself.

2. Positive synergy is the force that results when the combined gains from group interaction (as opposed to individuals operating alone) are greater than group process losses.

3. Negative synergy is the force that results when group process losses are greater than any gains achieved from combining the forces of group members.


All of the following are advantages of oral communication EXCEPT:

► It is easy to use

► It is accurate

► It facilitates feedback

► It can be done with little preparation



Which of the following is the process of monitoring activities and correcting any significant deviations?

► Controlling

► Planning

► Organizing

► Leading


Which of the following is NOT a formal group?

► Command groups

► Task forces

► Cross-functional teams

► Business unit alliances

A formal group is a group officially planned and created by an organization for a

specific purpose.

a. A command or functional group is a formal group consisting of a

manager and all the subordinates who report to that manager.



► Heuristic decision

► Programmed decision

► Satisficing decision

► Non-programmed decision


Which one of the following functions or activities involves in recruiting and placing qualified personnel needed for the organization so that it may achieve its objectives and goals?

► Planning

► Organizing

► Staffing

► Leading


An organized set of behavior that is associated with particular office or position is called:

► Role

► Obligation

► Responsibility

► Function

Management Roles:

Managers fulfill a variety of roles. A role is an organized set of behaviors that is associated with a particular office or position


Which of the following is the disadvantage of the Process departmentalization?

► Time consuming process

► Cost of Production is high

► Can be used only with certain type of products

► Duplication of functions across the departments


Which of the following are groups defined by the organization's structure, that have designated work assignments and specific tasks?

► Formal groups

► Informal groups

► Command groups

► Interest groups


Formal groups

work groups defined by the organization’s structure that have designated work assignments and tasks. Appropriate behaviors are defined by and directed toward organizational goals.

Informal groups : Groups that are independently formed to meet the social needs of their members.


There are three different approaches to designing control systems. Which of the following is used primarily in team-based or less bureaucratic types of organizations?

► Market control

► Economic control

► Bureaucratic control

► Clan control

Clan control relies on values, beliefs, traditions, corporate culture, share norms and information

relationships to regulate employee behaviors and facilitate the reaching of organizational goals.


Is organizing important for all levels of managers? Give your opinion.


ABC Ltd is a small marketing services company. You have been put in charge of a new project team. It is the second week the team has been together, and progress on the task is frustratingly slow. There are lots of creative ideas being put forward, but team members criticize everything and try to put their own ideas over others. Your manager is getting concerned and asks you to report on how the team is working.

Propose different measures for encouraging cohesion in your team.


Suppose that an organization has some distinctive competencies, how long it will retain those competencies?


Discuss the Boston Consulting Group (BCG) matrix and explain its usefulness in segmenting businesses. Discuss the characteristics for each of the four categories based on the BCG matrix..

END 12:00


Fall 2008



Value chain partners are part of which of the following component of Value Chain Management.

► Technical investment

► Leadership


► Planning


The process of managing the entire sequence of integrated activities and information about product flow is called:

► Total Quality Management

► Supply Chain Management

► Kaizen

► Value Chain Management


Control that prevents anticipated problems is called:

► Feed forward control

► Concurrent control

► Feedback control

► Management control


The organizational communication network that uses internet technology and allows authorized users inside the organization to communicate with certain outsiders such as customers or vendors is called:

► Intranet

► Extranet

► Videoconference

► E-mail


A leader who involves employees in decision making, delegates authority and allows employees to have direct input into the final decision is using which of the following leadership style?


► Laissez-faire

► Autocratic

► Democratic-consultative

Three types of leadership behavior styles were identified.

a. Autocratic leaders tend to make unilateral decisions, dictate work

methods, limit worker knowledge about goals to just the next step to be

performed, and sometimes give feedback that is punitive.

b. Democratic leaders tend to involve the group in decision making, let the

group determine work methods, make overall goals known, and use

feedback as an opportunity for helpful coaching.

c. Laissez-faire leaders generally give the group complete freedom, provide

necessary materials, participate only to answer questions, and avoid giving

feedback.


According to Fiedler, in moderately favorable situations which of the following leader performs better?

► Structure oriented

► Position oriented

► Production oriented

► Relationship oriented


The recent survey depicts that in the opinion of employees the most powerful workplace motivator is:

► Flextime

► Recognition

► Goals

► Salary


Which theory includes the component that employee motivation is influenced by relative as well as absolute rewards?

► Expectancy

► Three-needs

► Goal-setting

► Equity

Equity theory recognizes that individuals are concerned with their absolute rewards as well as the

relationship of those rewards to what others receive.


According to Herzberg's Motivation-Hygiene Theory, which of the following is NOT a hygiene factor?

► Working Conditions

► Salary

► Relationship with supervisor

► Work itself

Hygiene factors are necessary to keep workers away from feeling dissatisfied. There are several hygiene

factors.

a. Pay

b. Working conditions

c. Supervisors

d. Company policies


According to Maslow's hierarchy of needs, which needs are predominantly satisfied internally?

► Safety

► Esteem

► Physiological

► social

Maslow’s hierarchy of needs from the most basic to the highest.

a. Physiological needs are basic and include needs for food, water, and

shelter.

b. Safety needs pertain to the desire to be safe, secure and free from threats

to our existence.

c. Belongingness needs involve the desire to affiliate with and be accepted

by others.

d. Esteem needs are related to the two-pronged desire to have a positive

self-image and to have our contributions valued and appreciated by

others.

e. Self-actualization needs pertain to the requirement of developing our

capabilities and reaching our full potential.


Maslow's hierarchy of needs theory proposes that every person has a hierarchy of:

► Four needs

► Five needs

► Three needs

► Six needs


What should a manager do while motivating employees?

► Increase wages and salaries

► Incorporate promotional opportunities

► Recognize individual differences

► Use employee-recognition program



► Anxiety

► Tension

► Drive

► Pressure








Contemporary organizational design includes all of the following EXCEPT :

► Team based structure

► Matrix structure

► Project structure

► Divisional structure

Traditional Designs includes (simple, divisional, Functional)

Contemporary Designs includes (Team, matrix, Project, Boundary less)


Which of the following is the crucial element of team structure?

► Employee empowerment

► Faster decision-making

► Inexpensive to maintain

► Clear chain of command

Description: Some of important features of Team based structure Employees are more involved and empowered. Reduce barrier among functional areas. No. clear chain of command Pressure on team to perform


Which of the following factors influence an organization towards centralization?

► Lower-level managers want a part in decision making

► Environment is complex and uncertain

► Decisions are significant

► Company is geographically dispersed



► Span of control





An organization that groups activities according to women's footwear, men's footwear, apparel and accessories would use which of the following departmentalization?

► Product

► Customer

► Geographic

► Functional



► Product

► Geographic

► Outcome

► Customer


Which of the following is not among the three perspectives that should be considered in preparing a business plan?

► Marketing perspective

► Perspective of the entrepreneur

► Investor perspective

► Technical perspective

References

1. Reference (page 188,189)

2. Reference


An organization's structure should facilitate which of the following?


► Necessity of departmentalization

► Achievement of goals

► Span of control



In which organizational structure employee have two managers?

► Team

► Learning

► Boundaryless

► Matrix



► Process

► Geographical

► Functional

► Product


Which of the following is a process by which individuals pursue opportunities, fulfill needs and wants through innovation, without regard to the resources they currently control?

► Small business ownership

► Innovative Management

► Entrepreneurship

► Privatization



First step of strategic management process, the mission, answers which of the following question?

► What business should we be in?

► What is our reason for being in business?

► Who are our customers?

► Who are our creditors?


When the hierarchy of organizational goals is clearly defined, it forms an integrated network of goals which is called:

► Hierarchical-link chain

► Means-ends chain

► Weakest-link chain

► Level-level chain


The three levels of goals within an organization form a hierarchy of goals, with lower-level goals

forming a mean-end chain with the next level of goals.

1. Strategic goals are broadly defined targets or future end results set by top management.

2. Tactical goals are the targets or future end results usually set by middle management for

specific departments or units.


3. Operational goals are those targets or future end results set by lower management that

address specific, measurable outcomes required from the lower levels.


Safeguard is an anti-bacterial soap that provides superior longer lasting germ protection. Through this soap Procter & Gamble is practicing which of the following strategies?

► Stability Strategy





At the first step of goal setting a manager should:

► Evaluate available resources

► Review organization’s mission

► Write down goals

► Estimate expected benefits


Which of the following is a primary benefit of MBO?

► Avoid competition

► Resistance against new entrance


► Improve employee motivation

► Increase resources


Which of the following is an area in the environment that if exploited may generate high performance for organization?

► Strength

► Weakness

► Opportunity

► Threat



► Strength

► Weakness

► Opportunity

► Threat


Which of the following strategy specifies the range of markets in which an organization will compete?

► Scope






Few years ago Nike has problem with inconsistency of goals. The firm was producing high quality shoes but they were not stylish. As a result company lost substantial market share. In this situation which kind of goal was missing?

► Manufacturing goal

► Marketing goal

► Financial goal

► Operational goal


Sony has a goal to acquire a firm in the entertainment industry. The goal was realized when Sony bought Columbia picture. It comes under which of the following?

► Strategic goal

► Operational goal

► Tactical goal

► Personal goal


Which of the following group technique allows group members to meet together, but also allows independent thinking?


► Groupthink

► Electronic meetings

► Brainstorming

► Nominal group technique


Many decisions fail after the final choice because of the occurrence of which of the following?


► Decision criteria weights were incorrect

► People affected failed to accept the solution

► Satisficing occurred

► Choice was wrong


Which of the following term sometimes used to describe picking a course of action that is satisfactory under the circumstances?

► Escalation of commitment


► Satisficing

► Risk

► Bounded rationality



► Analytic

► Conceptual

► Directive

► Behavioral


The decision-making model consists of four styles: directive, analytic, behavioral and _______.

► Conceptual

► Intuitive

► Group interaction

► Laggard

a. The directive style is one that’s characterized by low tolerance for ambiguity and a rational way of

thinking.

b. The analytic style is one characterized by a high tolerance for ambiguity and a rational way of


thinking.

c. The conceptual style is characterized by an intuitive way of thinking and a high tolerance for

ambiguity.

d. The behavioral style is one characterized by a low tolerance for ambiguity and an intuitive way of

thinking.


"Whenever possible, we promote from within" is an example of which of the following?

► Rule

► Procedure

► Policy

► Plan


A large chemical company not only disposes of all toxic waste properly as outlined by law, but it also spends $1 million dollars each year on research to determine better processes for all businesses to use in disposing of toxic wastes. This company is exhibiting which of the following?

► Social responsibility

► Social obligation

► Moral obligation

► Social responsiveness




Which of the following approaches recognize differences among organizations and categorizes variables that affect an organization's performance?

► Process approach

► Contingency approach

► Function approach

► System approach


Giving prestigious job titles would be one way to satisfy people’s need for :

► Esteem

► Belongingness

► Self-actualization

► Safety


“Specialization increases output by making employees more efficient” it is called:


► Authority

► Scalar chain

► Order




► 11 points

► 12 points

► 14 points

► 15 points


Which of the following functions or activities involve recruiting and placing qualified personnel needed for the organization so that it may achieve its objectives and goals?

► Planning

► Organizing

► Staffing

► Leading



► Role

► Obligation

► Responsibility

► Responsibility



The person who maintains network of connection outside the organization to obtain information is called:

► Entrepreneur

► Disseminator

► Spokesperson

► Liaison

The liaison maintains a network of contacts outside the work unit to obtain information.


Ali has a job that pays him well, he desires to make a contribution to the organization, and he has an active social life. His desire is to become all that he is capable of becoming. Ali is at which of the following need defined by maslow?

► Self-actualization

► Safety

► Social

► Esteem


Who are responsible for setting goals? Do you think different Managers set goals, or one manager is responsible for it?

ANS: GOAL SETTING: Goals are the desired outcomes for the individuals, groups or organizations. The success of an organization depends on its goals and how they are achieved. Goal setting is the responsibility of a manager. There are three managers at three different levels:

• Top manager


• Middle manager

• First Line manager

Each manager is responsible for setting goals at different level.

1. Top manager sets the strategic goals which are organization wide.

2. Middle managers set Tactical goals

3. First line managers set operational goals which are related to the operations of the organization.

But it is important that all the goals set by managers should be in accordance to organization's mission.


Describe the significant workplace issues that affect motivation in today's workforce.

ANS: MOTIVATION: It is the willingness to exert high levels of efforts to reach organizational goals.

Motivation is an important aspect in today's world where competition is increasing day by day, so there is a strong need for motivating employees in order to get best performance from them. Inspite the importance of motivation there are various issues which affect the motivation in today's workforce. Some of the such factors are given below:

• Inappropriate Goals: the goal itself acts as a motivator but if not set well it creates lack of understanding in employees which results in poor performance.

• Recognition: In today's world recognition acts as a strong motivator. If a worker's performance is good he needs to be recognized so that his performance is reinforced but if there is lack of recognition it will de- motivate the worker.

• Salary/Pay: The basic physiological needs are satisfied by money so salary /pay plays an important role in motivating an employee. If it is not


upto to the limit where it satisfies workers basic needs it is obvious that low salary will cause de-motivation in employee.

• Opportunities: Everyone desires to develop their capabilities and reaching their full potential, it can somehow be achieved by career opportunities offered by the organization. If an organization does not allow an employee to excel in his/her career this may lose his interest in work.

• Work Itself: The job and the working conditions if not liked by worker he will not do his job with interest and will yield low performance.


How can a manager make the delegation process more effective? Give logical reasons to support your answer.

ANS: DELEGATION: Delegation is the assignment of part of manager's work to others along with responsibility and authority.

Effective Delegation: Delegation can be made effective in many ways:

· Trust: It is very important while delegating to have full trust in the subordinates. If manger lacks trust in subordinates he will always have a threat of their failure.

· Training the subordinates: Delegation can be effectively done if subordinates know what and how they have to do their work. For this they must be trained well.

· Manager's knowledge about delegation: While delegating manager should know how to delegate i.e how to take work from subordinates and which tasks should be assigned to subordinates.




ANS: BOSTON CONSULTING GROUP (BCG) MATRIX: The BCG matrix was developed by Boston Consulting Group. Its main purpose was to compare different businesses in an organization's portfolio on the basis of market share and market growth. It helps the organization in allocating resources to its various businesses.

Categories of BCG matrix:

The matrix defines four business groups. The SBUs plotted on BCG matrix can be classified as follows:

• Star: Star has a high market share in a growing market.

• Cash Cow: Cash Cow is an SBU which has high market share in a slowly growing market.

• Question Mark: Have low market share in a growing market. They are the problem creators.

• Dog: Has low market share in a low growing market.


Spring 2010

MGT503- Principles of Management (Session - 2)Time: 90 min

Marks: 69

Question No: 1 ( Marks: 1 ) - Please choose one Leadership role is more important for: ► Top level managers ► First line managers ► Middle level managers ► Non managerial staff Question No: 2 ( Marks: 1 ) - Please choose one All of the following are included in Fayol's fundamental principles of management EXCEPT: ► Diversity ► Order ► Initiative

► Authority Question No: 3 ( Marks: 1 ) - Please choose one A situation in which manager can make an accurate decision is called: ► Certainty ► Uncertainty ► Risk ► Factual Question No: 4 ( Marks: 1 ) - Please choose one A manager who is deciding how to invest excess cash gets information from the bank. The manager describes various options available for investment, each of which has a guaranteed rate of return. This situation is called: ► Certainty ► Uncertainty ► Risk

► Optimal decision-making

Question No: 5 ( Marks: 1 ) - Please choose one All of the following are the assumptions of rational decision making EXCEPT: ► Alternatives are knownPossible outcomes known ► Optimal decision is ► possibleInformation ► is unknown Question No: 6 ( Marks: 1 ) - Please choose one Plans which have the broadest organizational focus and the longest time frame are called:Tactical ► Strategic ► Directional ► Operational ► Question No: 7 ( Marks: 1 ) - Please choose one The method by which strategies are operationalized or executed within the organization is called:Strategy formulation ► Strategy ► implementationStrategy evaluation ► Strategy imitation ► Question No: 8 ( Marks: 1 ) - Please choose one Which stage of strategic management focuses on; “how the strategy is achieved”?Implementation stage ►

Evaluation stage ► Realization stage ► Formulation ► stage Question No: 9 ( Marks: 1 ) - Please choose one Which of the following is a document that summarizes the business strategy and structure? ► Business plan ► Letter of credit ► Article of association ► Memorandum Question No: 10 ( Marks: 1 ) - Please choose one Horizontal coordination links the activities of which of the following?Same departmental level ► From Top to bottom ► From Bottom to top level ► Different ► departmental level Question No: 11 ( Marks: 1 ) - Please choose one

All of the following factors are the most challenging for the managers in today’s competitive world EXCEPT:

► Meet the market demand of products ► Motivating competitors to do work efficiently ► Facing the competition ► Environmental uncertainty Question No: 12 ( Marks: 1 ) - Please choose one Channalized efforts are the result of which of the following? ► Right direction ► Centralization ► Proper guidance ► Good hierarchy Question No: 13 ( Marks: 1 ) - Please choose one The statement that people will exercise self direction and self control if they are committed to the objectives, is true about which of the following? ► Equity Theory ► ERG Theory ► Theory X ► Theory Y Question No: 14 ( Marks: 1 ) - Please choose one

To motivate professionals what point should be in consideration? ► Commitment to their field ► Job security ► Offering high pay ► Promotions Question No: 15 ( Marks: 1 ) - Please choose one A leader who involves employees in decision making, delegates authority and allows employees to have direct input into the final decision is using which of the following leadership style? ► Democratic-participative ► Laissez-faire ► Autocratic ► Democratic-consultative Question No: 16 ( Marks: 1 ) - Please choose one Which of the following is a characteristic of a high-performing team that makes the group greater than the sum of its parts? ► A quality circle ► Group dynamics ► Synergy ► Cohesiveness Question No: 17 ( Marks: 1 ) - Please choose one Which of the following group engages in collective work that requires joint effort and generates a positive synergy? ► Work group ► Work team ► Quality circle ► Functional team Question No: 18 ( Marks: 1 ) - Please choose one Asif's work team does its own hiring and scheduling and is even responsible for evaluating each other's performance. Asif is part of which of the following team? ► Problem-solving ► Cross-functional ► Self-managed ► Virtual Question No: 19 ( Marks: 1 ) - Please choose one All of the following are examples of non-verbal communication EXCEPT: ► Conference ► Body position ► The distance between two people ► The style of clothing people wear

Question No: 20 ( Marks: 1 ) - Please choose one The supplies or raw material ls needed to create a product are called: http://vuattach.ning.com

► Outputs

► Investments ► Processes ► Inputs Question No: 21 ( Marks: 1 ) - Please choose one What do we call the entire series of organizational work activities that add value at each step that begin with the processing of raw materials and end with a finished product in the hands of end users? ► Value Chain Management ► Value Chain Management Operations ► Value ► Value Chain Question No: 22 ( Marks: 1 ) - Please choose one Which of the following is the obligation or expectation to perform a duty? ► Responsibility ► Unity of command ► Chain of command ► Span of control Question No: 23 ( Marks: 1 ) - Please choose one Aslam is a manager of a software house. He is very competitive and tries to stay ahead of the competition. For this purpose he should provide information or services before any other company provides. But as internet industry is a dynamic industry, he has to provide information to his clients before it comes to market. In different situations he doesn’t know what new trend will come in market. Aslam is operating under which of the following conditions? ► Risk ► Bounded Rationality ► Uncertainty ► Certainty Question No: 24 ( Marks: 1 ) - Please choose one

MBO was first described by: ► Michael Porter ► Charles Babbage ► Peter Drucker ► Hugo Munsterbeg Question No: 25 ( Marks: 1 ) - Please choose one Policies, procedures, rules and regulations are kinds of: ► Budgeting ► Single-use plans ► Standing plans ► Informal plans Question No: 26 ( Marks: 1 ) - Please choose one Which of the following is also known as strategy analysis? ► SWOT analysis ► External analysis ► Internal analysis ► Situation analysis Question No: 27 ( Marks: 1 ) - Please choose one Which of the following should be completed first in the strategic management process? ► Performing SWOT analysis ► Implementing strategies ► Scan the environment ► Define the organizational mission Question No: 28 ( Marks: 1 ) - Please choose one Small companies may not have so many opportunities of promotions, so they usually try to motivate employees through: ► Attractive packages ► High Incentives ► Turnover ► Job enlargement Question No: 29 ( Marks: 1 ) - Please choose one Mr. Haris and Mr. Fahad are working equally but Mr. Haris is paid more than Mr. Fahad. Mr. Haris is being------------- and Mr. Fahad is being-----------------. ► Over rewarded, under rewarded ► Under rewarded, over rewarded ► Rewarded, unrewarded ► Over rewarded, unrewarded Question No: 30 ( Marks: 1 ) - Please choose one In many organizations individuals who have good computer skills and ability to solve related problems can influence others because of their:

► Coercive Power ► Referent Power ► Expert Power ► Reward Power Question No: 31 ( Marks: 1 ) - Please choose one

The effectiveness of downward communication can be increased by using all of the following approaches EXCEPT:

► By using multiple channels ► By repeating the message ► By encouraging feedback ► By distorting the message Question No: 32 ( Marks: 1 ) - Please choose one Feed-forward, Feedback and Concurrent control are the types of control methods based on: ► Decision making ► Market information ► Timing ► Financial resources Question No: 33 ( Marks: 1 ) - Please choose one A universally accepted model of a successful manager could be described as:

► One who practices all the four management functions

► One who executes all of the roles in a professional manner ► One who possesses all management skills at high levels ► There is no universally accepted model of a successful manager Question No: 34 ( Marks: 1 ) - Please choose one With the passage of time the concept of work specialization has emerged in the business world. Which of the following skill category is influenced significantly due to this change? ► Conceptual skill ► Interpersonal skill ► Technical skill ► Human skill Question No: 35 ( Marks: 1 ) - Please choose one Why customers are recognized as one of the major stakeholders of an organization? ► They are directly influenced by the company’s culture

► They engage their finances in the company’s offerings ► They are highly influenced by the company stock ratings ► They can impact the labor market of an organization Question No: 36 ( Marks: 1 ) - Please choose one Which of the given role in played by Central Board of Revenue (CBR) in our environment with respect to the operating organizations? ► Competitors ► Clients ► Labor markets ► Regulators http://vuattach.ning.com

Question No: 37 ( Marks: 1 ) - Please choose one In order to make effective decisions, managers have to be cautious enough while allocating the resources. Which of the given technique helps mangers in this regard? ► Environmental scanning ► Forecasting ► Benchmarking ► Budgeting Question No: 38 ( Marks: 1 ) - Please choose one Disney World buys soft drinks from coca-cola, food from Sara Lee and paper products from Mead. Coca-cola, Sara Lee and Mead are Disney’s: ► Competitors ► Suppliers ► Owners ► Customers Question No: 39 ( Marks: 1 ) - Please choose one Scrutinizing the work situation for changing conditions that may signal the materialization of a problem comes under: ► Scanning stage ► Categorization stage ► Diagnosis stage ► Implementation stage Question No: 40 ( Marks: 1 ) - Please choose one Pakistan Cricket Board (PCB) has appointed Waqar Younis as the coach of the Pakistani team to guide them the game tactics. On what grounds PCB has selected Waqar Younis? ► He possesses expert power ► He exercises reward power ► He occupies coercive power ► He enjoys information power Question No: 41 ( Marks: 1 ) - Please choose one

Considering the changing patterns of the business world, which of the given is considered to be the modern motivating tool? ► High salary ► Flexi time ► Secured job ► Medical allowance Question No: 42 ( Marks: 1 ) - Please choose one Which of the following is the best description of motivation? ► An internal drive in a specific direction ► A trait that some people have and some people don't ► A trained condition or response ► A talent that must be developed and perfected Question No: 43 ( Marks: 1 ) - Please choose one Which one of the following is a strength of MBO? ► Overemphasis on quantitative goals ► Requires training of employees ► Clarify priorities and expectation ► Tends to falter without strong commitment Question No: 44 ( Marks: 1 ) - Please choose one ABC Corp. has turned each of its divisions into profit centers and evaluates each division by the percentage of total corporate profits that it generates. It uses which of the following control? ► Accounting ► Bureaucratic ► Financial ► Sector Question No: 45 ( Marks: 1 ) - Please choose one Which of the following best describes this statement; "The degree to which the individual believes that performing at a particular level is instrumental in attaining the desired outcome"? ► Effort-performance linkage ► Performance-reward linkage ► Valence of a reward ► All of the given options Question No: 46 ( Marks: 1 ) - Please choose one Which of the following is the set of strengths, characteristics and qualities including skills, technologies or resources that distinguish a firm from its competitors? ► Scope of business ► Distinctive competency ► Resource deployment ► Effective strategy

Question No: 47 ( Marks: 1 ) - Please choose one "Cost-saving advantages from specialization" is a feature of which kind of structural organization? ► Divisional ► Team ► Learning ► Functional http://vuattach.ning.com

Question No: 48 ( Marks: 1 ) - Please choose one An organization that groups activities according to women's footwear, men's footwear, apparel and accessories would use which of the following departmentalization? ► Product ► Operational ► Geographic ► Functional Question No: 49 ( Marks: 3 ) What circumstances facilitated the emergence of virtual teams? Answer: By cohesiveness and joining hand together circumstances facilitate the emergency of virtual team and remove the conflicts and create interaction between the individual. Avoiding the conflicts and compromise with the organization mission or objective Question No: 50 ( Marks: 3 ) What is LMX leadership model and what are the two types of groups of subordinates according to this model?Answer: Question No: 51 ( Marks: 5 ) Contrast the findings of four behavioral leadership theories . Answer: University of lowa studies: according to this theory the leader should be autocratic,democratic, laissez fare . The ohio state study: accoriding to this theory imitating structure and consideration that measures leasers behavior and correlate with performance of Group University of Michigan \: t theory a continum development and employee job centered.Managerial Grid: concern for people and concern for production at it is two axis Question No: 52 ( Marks: 5 ) What principles a top manager should consider while making an organizational chart?http://vuattach.ning.com


Do you think managers can enhance the group performance? If yes, what factors should be kept in mind by a manager while forming a group that can enhance the over all performance? Answer: Off course a manager can enhanced the group performance by using some managerial techniques and pursue to individual to achieve the objective as they are concerned. By coordination, guiding and pursuing

FINALTERM EXAMINATIONSpring 2010


http://groups.google.com/group/vuzs Time: 90 min

Marks: 69Question No: 1 ( Marks: 1 ) - Please choose one Which of the following courses helps managers gain a better understanding of motivation, leadership, trust, employee selection, performance appraisals and training techniques? ► Psychology ► Sociology ► Political science ► AnthropologyRef: Anthropology—the study of societies, which helps us learn about humans, their activities, and differences in fundamental values, attitudes, and behavior between people in different countries and within different organizations.Question No: 2 ( Marks: 1 ) - Please choose one All of the following are included in the four components of the management process EXCEPT: ► Organizing ► Leading ► Delegating ► PlanningQuestion No: 3 ( Marks: 1 ) vuzs - Please choose one Ali is a Branch Manager at Mutual Saving Bank. If he is an average middle manager, which of the following management activities is he likely to spend the greatest amount of time? ► Planning ► Controlling ► Leading ► OrganizingRef: Tactical control focuses on assessing the implementation of tactical plans at departmentallevels, monitoring associated periodic results, and taking corrective action as necessary.

• Tactical control is primarily under the direction of middle managers, but top-level

managers may at times get involved.Question No: 4 ( Marks: 1 ) - Please choose one Who studied work to eliminate inefficient hand-and-body motions?

http://groups.google.com/group/vuzs

► Henri Fayol ► Frank and Lillian Gilbreth ► Fredrick Taylor ► Henry TowneRef: Frank and Lillian Gilbreth studied work arrangements to eliminate wasteful hand and body motions. They also experimented with the design and use of proper tools and equipment for optimizing work performance.Question No: 5 ( Marks: 1 ) - Please choose one All of the following are called "Classical Viewpoints" EXCEPT: ► Scientific management ► Industrial management ► Administrative management ► Bureaucratic managementClassical Viewpoint is divided into three parts:1. Scientific management2. Bureaucratic management3. Administrative managementQuestion No: 6 ( Marks: 1 ) - Please choose one Which of the following concept suggests that organizational units may often be more successful working together than working alone? ► Transformation ► Synergy ► Negative Entropy ► EntropyRef: Synergy is the ability of the whole to equal more than the sum of its parts.Question No: 7 ( Marks: 1 ) - Please choose one A form of business exchange or transaction in which the parties interact electronically is called: ► E-commerce ► E-business ► E-shopping ► E- tradingRef: Firms such as Dell (computers), Varsity books (textbooks), and PC Flowers and Gifts (flowers and other gifts) are engaged in e-commerce because they sell products over the Internet.Question No: 8 ( Marks: 1 ) - Please choose one Which one is the final step in the decision-making process: ► Evaluating the decision ► Recognizing the decision ► Evaluating the alternatives ► Implementing the decision Question No: 9 ( Marks: 1 ) - Please choose one A situation that offers a strong potential for significant organizational gain if appropriate actions are taken is called: ► Crisis problem ► Non- Crisis problem ► Opportunity problem

► Financial ProblemRef: Opportunities involve ideas that could be sued, rather than difficulties that must be resolved.(Page no.42)Question No: 10 ( Marks: 1 ) - Please choose one Competitor intelligence allows managers to do which of the following? ► React to competitor actions ► Cut cost below the competition ► Increase market diversification ► Predict competitor actions Ref: Competitor intelligence is an environmental scanning activity that seeks to identify who competitors are, what they are doing, and how their actions will affect the organization.(Page no.51)Question No: 11 ( Marks: 1 ) - Please choose one Mission Statement of Johnson & Johnson is:“We believe our first responsibility is to the doctors, nurses, and patients, to mothers and all others who use our products”This statement shows which of the following attributes of mission statement? ► Location ► Customers (not sure) ► Self concept ► Desired public imageQuestion No: 12 ( Marks: 1 ) - Please choose oneOperational plans are normally associated with which of the following organizational level? ► Global level ► Corporate level ► Business level ► Functional level Ref: Operational goals are those targets or future end results set by lower management that address specific, measurable outcomes required from the lower levels.Question No: 13 ( Marks: 1 ) - Please choose oneThe method by which strategies are operationalized or executed within the organization is called: ► Strategy formulation ► Strategy implementation ► Strategy evaluation ► Strategy imitationRef: Strategy implementation includes the various management activities that are necessary to put the strategy in motion, institute strategic controls that monitor progress, and ultimately achieve organizational goalsQuestion No: 14 ( Marks: 1 ) - Please choose oneWhen the strength provides superior and unique customer value and is difficult to imitate then the distinctive competence creates a sustainable: ► Competitive advantage ► Scope ► Resource deployment ► Effective strategy


Which of the following is an area in the environment that if exploited may generate high performance for organization? ► Strength ► Weakness ► Opportunity ► Threat Question No: 16 ( Marks: 1 ) - Please choose oneIn BCG matrix which of the following businesses have a large share of a market that are not expected to grow substantially? ► Dogs ► Question mark ► Star ► Cash cow Ref: The Cash Cow has a high market share in a slowly growing market.Question No: 17 ( Marks: 1 ) - Please choose oneA company's "chain of command" is a part of which process? ► Span of control ► Organizational design ► Formalization ► Work specializationRef: Organizational design is the process of developing or changing an organization’s structure. It involves decisions about six key elements: work specialization, departmentalization, and chain of command, span of control, centralization/decentralization, and formalization.Question No: 18 ( Marks: 1 ) - Please choose oneWhich of the following is a characteristic of an organic organization? ► Centralization ► High specialization ► High formalization ► Free flow of information Ref: An organic organization is a structure that is highly adaptive and flexible with little workspecialization, minimal formalization and little direct supervision of employees.Question No: 19 ( Marks: 1 ) - Please choose oneAccording to Maslow, which one of the following needs does not fit into the higher-order needs? ► Self-actualization ► Esteem ► Physiological ► SocialRationale: According to maslow, it is most basic or lower order need.Question No: 20 ( Marks: 1 ) - Please choose one

According to Maslow, which hierarchy is in proper order from lowest to highest? ► Safety, physiological, esteem, self-actualization, social. ► Esteem, physiological, self-actualization, safety, social ► Self-actualization, physiological, social, esteem, safety ► Physiological, safety, social, esteem, self-actualizationQuestion No: 21 ( Marks: 1 ) - Please choose oneThe statement that people will exercise self direction and self control if they are committed to the objectives, is true about which of the following? ► Equity Theory ► ERG Theory ► Theory X ► Theory Y Ref: Theory Y was the assumption that employees are creative, seek responsibility, and can exercise self-direction.Question No: 22 ( Marks: 1 ) - Please choose oneWhich theory includes the component that employee motivation is influenced by relative as well as absolute rewards? ► Expectancy ► Three-needs ► Goal-setting ► EquityRef: Equity theory recognizes that individuals are concerned with their absolute rewards as well as the relationship of those rewards to what others receive.(Page no.94)Question No: 23 ( Marks: 1 ) - Please choose oneWhich of following is the? ► Group Conformity ► Group cohesiveness ► Group decision making ► Group normsRef: Group cohesiveness is the degree to which members are attracted to a group, are motivated to remain in the group, and are mutually influenced by one another.(Page no.109)Question No: 24 ( Marks: 1 ) - Please choose oneSelf-managing teams possess all of the following characteristics EXCEPT: ► Members hire other members ► Members determine the compensation of its members ► Members have discretion in scheduling work within the team ► Members have discretion in distributing tasks within the teamQuestion No: 25 ( Marks: 1 ) - Please choose oneWhich of the following is the most cited benefit of value chain management? ► Cost savings ► Increased sales ► Inventory reductions ► Accelerated delivery times Question No: 26 ( Marks: 1 ) - Please choose oneA large chemical company not only dispose off all toxic waste properly as outlined by law,

but it also spends $1 million dollars each year on research to determine better processes for all businesses to use in disposing of toxic wastes. This company is exhibiting which of the following? ► Social responsibility ► Social obligation ► Moral obligation ► Social responsiveness Question No: 27 ( Marks: 1 ) - Please choose oneIf goals are ___________, it will help the employees to identify the purpose of goals and to recognize the ways of meeting them. ► Relevant ► Time-limit ► General ► MeasurableRef: Relevant goals enable employees to see the purpose of the goals and to devise ways of meeting them.(Page no.61)Question No: 28 ( Marks: 1 ) - Please choose oneWhen we talk about an organization’s core technology, we mean organization’s: ► Less important technology ► Most important technology ► All technologies the organization is using ► Technology that is never used Ref: Core means the center or most important part of something.Question No: 29 ( Marks: 1 ) - Please choose oneAn organizational structure made up of working groups or teams is called: ► Team-based structure ► Project structure ► Matrix structure ► Divisional structureRef: One of the newer concepts in organizational design is the team-based structure, which is an organizational structure made up of work groups or teams that performs the organization’s work.http://vuattach.ning.comQuestion No: 30 ( Marks: 1 ) - Please choose oneTall structure is more expensive because of: ► Few departments ► Lesser resources ► Fewer hierarchical levels ► More hierarchical levels Ref: A tall structure is one that has narrow spans of management and many hierarchical levels in an organization.Question No: 31 ( Marks: 1 ) - Please choose oneWhich of the following theory directly relates the individual’s behavior with the consequences of their actions? ► Reinforcement theory ► Goal setting theory

► Equity theory ► Expectancy theoryRef: Reinforcement Theory is counter to goal-setting theory. It proposes that behavior is a function of its consequences.(page no.96) Question No: 32 ( Marks: 1 ) - Please choose oneMr. Haris and Mr. Fahad are working equally but Mr. Haris is paid more than Mr. Fahad. Mr. Haris is being------------- and Mr. Fahad is being-----------------. ► Over rewarded, under rewarded ► Under rewarded, over rewarded ► Rewarded, unrewarded ► Over rewarded, unrewardedQuestion No: 33 ( Marks: 1 ) - Please choose oneTo analyze the group performance, group should be viewed as: ► System ► Feedback ► Output ► InputQuestion No: 34 ( Marks: 1 ) - Please choose oneXYZ Company is dealing in consumer products and operating in highly competitive market. Company wants to assure the quality of its product by applying best suitable control method. Which of the following control method will be suitable for XYZ Company? ► Bureaucratic control ► Market control ► Clan control ► None of the given optionshttp://vuattach.ning.comRef: Market controls rely on market mechanisms to regulate prices for certain goods and services used by the organization.(Still I am not sure about the answer.)Question No: 35 ( Marks: 1 ) - Please choose oneTax revenue is one of the significant resources of the city government, in which type of resource category tax revenue falls? ► Human resources ► Financial resources ► Physical resources ► Information resourcesQuestion No: 36 ( Marks: 1 ) - Please choose oneWhich of the following group techniques allows group members to meet together, but also allows independent thinking? ► Brainstorming technique ► Nominal group technique ► Delphi technique ► Devil’s advocacy techniqueRef: Nominal group technique is a group decision-making technique in which group membersare physically present but operate independently. Individuals independently prepare a list of their ideas on a problem.Question No: 37 vuZs ( Marks: 1 ) - Please choose one

In terms of linear programming, profit margins on different products that a company can produce represent which of the following? ► Constraints ► Feasibility regions ► Scenarios ► Objective functionhttp://vuattach.ning.comQuestion No: 38 ( Marks: 1 ) - Please choose oneThe university has selected some of its faculty members to conduct the worthy researches on variant topics. These members are also responsible for their courses in addition to this creative task of assisting research. Which of the following is applied in the given situation? ► Job rotation ► Job enlargement ► Job enrichment ► Job specification Job Enlargement is the horizontal expansion of a job. It involves the addition of tasks at the same level of skill and responsibility.Question No: 39 ( Marks: 1 ) - Please choose oneWhich of the given power is attained through formal hierarchy? ► Expert power ► Information power ► Charismatic power ► Referent power Legitimate PowerThe power a person receives as a result of his or her position in the formal hierarchy of an organization.Question No: 40 ( Marks: 1 ) - Please choose oneKeeping distinguished features of Transformational leaders, at which hierarchical level they mostly found in an organization? ► Bottom level ► Top level ► Middle level ► First-line levelQuestion No: 41 ( Marks: 1 ) - Please choose oneWith respect to five hierarchical needs of Marlow's theory, at which level transformational style is more beneficial? ► Physical needs ► Safety needs ► Social needs ► Self-actualization needsReference: Transformational Leadership would fit into the higher levels, as it requires a high level of authenticity, self esteem and self actualization to successfully be a Transformational Leader http://vuattach.ning.com

Question No: 42 ( Marks: 1 ) - Please choose one Which of the following groups usually adjourns?

http://www.transformationalleadership.net/products/TransformationalLeadershipReport.pdf

► Task group ► Command group ► Friendship group ► Functional groupReference: Adjournment is more often experienced by teams put together for short-term projects, e.g., adhoc committees and temporary task groups. Question No: 43 ( Marks: 1 ) http://vuattach.ning.com - Please choose oneHealth camps were established in Azad Jammu Kashmir as the rehabilitation program for earthquake effecties. These camps consisted of doctors and surgeons from various fields of specialization. Therefore health camp is an example of: ► Quality circle ► Virtual teams ► Cross- functional teams ► Management teams Ref: cross-functional team is one in which individuals who are experts in variousspecialties (or functions) work together on various organizational tasks.Question No: 44 ( Marks: 1 ) - Please choose oneWhich of the following purpose is served through communication? ► Motivating employees ► Sharing information ► Conveying emotional expressions ► All of the given optionsQuestion No: 45 ( Marks: 1 ) - Please choose oneIn a growing number of organizations, the traditional team consisting of a manager and a team that reports directly to him or her is being replaced, into __________, by giving relative autonomy to them to form more flexible teams. ► Quality improvement teams ► Virtual teams ► Self-managing teams ► Cross-functional teamsQuestion No: 46 ( Marks: 1 ) http://vuattach.ning.com - Please choose oneXYZ Company has been dealing in crockery since the last 12 years. Company’s performance is satisfactory and the environment appears to be constant, that’s why company perceives no reason to change, hence falls under: ► Stability ► Diversification ► Concentration ► Direct ExpansionQuestion No: 47 ( Marks: 1 ) - Please choose oneWhen public sector organizations serve in terms of varying needs of children, disabled & adults, it is said to be adopting which kind of departmentalization? ► Product ► Geographic ► Outcome ► Customer Question No: 48 ( Marks: 1 ) - Please choose one

Zarkoo Airlines use _________ departmentalization to arrange its activities as commercial airplanes and military airplanes. ► Functional ► Geographic ► Customer ► MatrixRef: Functional structure is a type of departmentalization in which positions are grouped according to their main functional (or specialized) area.Question No: 49 ( Marks: 3 ) Describe the phenomenon in which individual group members reduce their efforts and contributions as the group size increases. Question No: 50 ( Marks: 3 ) What are the distinctive features of legitimate power?

Question No: 51 ( Marks: 5 ) Explain the importance of good communication.

Question No: 52 vuzs ( Marks: 5 ) In reporting relationship perspective what are the two types of organizational structures? Question No: 53 ( Marks: 5 ) Z works for ABC Company. He has good working conditions with sufficient salary and cooperative boss. But still he is not satisfied with his job. What may be the other factors in the job that can motivate him EXCEPT these external factors?


Spring 2010


Time: 90 min

Marks: 69


The traditional shape of an organization was:

► Circle

► Pyramid

► Square

► Diamond


When the CEO of a large retail store chain decided to sell off or close some of the stores that were not profitable, he was performing which of the following management functions?

► Leading

► Planning

► Controlling

► Organizing


NASA shoots a rocket and then continuously observes and makes whatever course corrections are needed to keep it on track. This process is called:

► Planning

► Organizing

► Leading

► Controlling

Ref : Leading function refers to monitoring actions and taking corrective actions where

needed.



► Clinical

► Industrial

► Behavior

► Theoretical

Hugo Munsterbeg (1863-1916) is considered to be the “father of industrial psychology” and is regarded by students of psychology as an important figure as Frederick Taylor is by students of management. Munsterberg attempted to develop practical applications of psychology.


Decision making is typically described as which of the following?

► Deciding what is correct

► Putting preferences on paper

► Choosing among alternatives

► Processing information to completion






► Formal planning


Which one of the following is a weakness of MBO?

► Coordination of goals and plans

► Clarify priorities and expectation

► Foster employee motivation

► May cause overemphasis of quantitative goals.


If managers significantly change the organization's strategy, they need to modify which part to accommodate and support the change?

► Span of control


► Goals

► Structure



► Functional

► Divisional

► Learning

► Simple

Contemporary organizational structures:

1- Team-based structures

2- Project and matrix structures

3- Autonomous Internal Units

4- The Boundary less Organization

5- Learning Organization


According to Maslow's hierarchy of needs, which needs are predominantly satisfied internally?

► Safety

► Esteem

► Physiological

► social

Ref: Maslow separated the five needs into higher and lower orders. Physiological and safely needs were described as lower order and social, esteem and self-actualization as higher order needs. The differentiation between the two orders was made on the premise that higher order

needs are satisfied internally whereas lower order needs are predominantly satisfied externally.


Self respect, achievement and recognition are the example of which type of need?

► Social

► Physiological

► Self actualization

► Esteem

Esteem needs are related to the two-pronged desire to have a positive self-image and to have our contributions valued and appreciated by others.


Which theory includes the component that employee motivation is influenced by relative as well as absolute rewards?

► Expectancy

► Three-needs

► Goal-setting

► Equity


Which of the following is a special group presenting unique motivational challenges?

► Top management

► Professionals

► Stakeholders

► Competitors


Which of the following is a situational leadership model?

► The trait approach

► Transformational leadership

► Blake and Mouton’s Leadership Grid

► The path goal theory


Leaders who revitalize organizations by instilling a vision and deep sense of commitment in their followers are referred to as which of the following types of leaders?

► Charismatic

► Autocratic


► Transactional


All of the following are the major types of barrier that limit the success of value chain management EXCEPT:

► Required capabilities

► Organizational factors

► Cultural factors

► Technology investments








Which of the following refers to the concentration of decision authority at the top levels of the organizational hierarchy?



► Centralization

► Formalization


A mission statement of an organization provides a unique insight to its _____________ regarding future growth.

► Employees

► Stockholders

► External group

► Customers

Ref: For external groups, mission statements help provide unique insights into an organization’s values and future directions.(Page No.60)


Mr. A wants to earn a master's degree within two years from a native university. Which of the following SMART objective Mr. A has missed while setting this goal?

► Time-bound

► Acceptable

► Measurable (not sure)

► Specific


Strategy formulation is the part of the strategic management process that includes all of the following EXCEPT:

► Identifying the mission and strategic goals

► Conducting competitive analysis

► Communicating to all stakeholders

► Developing specific strategies


--------------- helps the organizations identify and develop a competitive advantage, a significant edge over the competition in dealing with competitive forces.


► Contingency Planning

► Operations management



Which of the following level strategy is narrow in scope than business level strategy?

► Corporate level

► Functional level

► Regional level

► National level


Mr. A is a marketing manger of an organization where he is controlling six employees

whereas Mr. B is a production manager of the same organization and he is controlling Fifteen employees. Mr. B is having ____________ as compare to Mr. A.

► Narrow span of control

► Wide span of control

► Central span of control



For the workers with external locus of control, manager will use which of the following leadership style?

► Achievement-oriented

► Participative

► Supportive

► Directive

1. Ref: Path-goal theory holds that subordinates with an external locus of control will be more satisfied with a directive style.


According to Ohio State Studies, a leader will be more effective who is exhibiting;

► Low in initiating structure and low consideration

► High in initiating structure and high consideration

► Low in initiating structure and high consideration

► High in initiating structure and low consideration

Two behaviors were identified as particularly important.

a. Initiating structure is the degree to which a leader defines his or her own role and the roles of subordinates in terms of achieving unit goals.

b. Consideration is the degree to which a leader builds mutual trust with subordinates, respects their ideas, and shows concern for their feelings.


Which of the following is an example of informal group?

► College

► Marketing department

► Welfare committee formed in an area

► Organization


In which of the given situation probabilities are objective?

► Certain situations

► Uncertain situations

► Ambiguous situations

► Indefinite situations


In order to respond to irrational situations, which of the following style is preferred?

► Crisis decision making style

► Programmed decision making style

► Opportunity decision making style

► Non-programmed decision making style


Hospitals have well structured procedures to admit the patients, hence are:

► Structured decisions

► Programmed decisions

► Ill-structured decisions

► Non-programmed decisions


The best opinion is selected among various alternatives through voting by the participants in a group decision making while conducting:

► Brainstorming

► Delphi

► Nominal

► Interacting

Ref: In nominal group technique steps are as under:

1-Individuals independently prepare a list of their ideas on a problem.

2-Group members present their ideas one at a time in turn, and ideas are listed for all to see.

3-Members discuss the ideas to clarify and evaluate them.

4-Individuals vote silently using a rating procedure.


Which of the given decisional tool is mostly used in the production sector?

► Queuing

► Simulation

► Decision tree



Which of the following equation represents break even point?

► Revenue = Costs

► Revenue > Costs

► Revenue < Costs


Ref: Break even is the point where no profit no loss.costs are equal to revenue.


All of the following are major elements of the mega environment, EXCEPT:

► Technology

► Economy

► Socio-cultural

► Competitor


Organizations prefer departmentalization on which of the following grounds?

► Maintain specific rules & policies overall the organization

► Facilitate decentralization within the organization

► Monitor the customers’ trend in the market

► All of the following options


Which of the following is the crucial element of team structure?

► Employee empowerment

► Faster decision-making

► Inexpensive maintenance

► Clear chain of command


Which of the following group commonly improves interpersonal communication?

► Task (not sure)

► Command

► Functional

► Friendship


A third member in a group of three individuals significantly:

► Assists in taking decisions through majority agreement

► Adds valuable suggestions and ideas than other two

► Maintains unbiased environment within group

► Helps in decreasing individualism and enhances cohesiveness


Call centers have been developed to record and put forward the customers’ complaints to:

► Problem solving teams

► Cross functional teams

► Quality circles (not sure)

► Work teams


Which of the given factor significantly differentiate ‘Teams’ from ‘Groups’?

► Teams consisted of at least 5 members, whereas group with at least 2 members

► Teams have common goal which is missing among the groups

► Teams are more synergized than groups

► Teams interact regularly while groups occasionally(not Sure)


The bureaucratic organization believes in the implementation of:

► Downward communication channel

► Upwards communication channel

► Lateral communication channel

► Diagonal communication channel


In a growing number of organizations, the traditional team consisting of a manager and a team that reports directly to him or her is being replaced, into __________, by giving relative autonomy to them to form more flexible teams.

► Quality improvement teams

► Virtual teams

► Self-managing teams



A group phenomenon in which individual members reduce their individual efforts and contributions as the group increases in size is called:

► Free rider tendency

► Group think

► Carryover behavior

► None of the given options

Ref: Social Loafing.The tendency of individual group members to reduce their work effort as groups increase in size as displayed by the inclination to "goof off" when performance is needed in a group, miss meetings, show up late, or fail to start or complete individual tasks.It is also known as free rider tendency.


Managers focus on problem solving whereas the focus of leader is on:

► Maintaining standards

► Inspiring the individuals

► Planning for short-term goals

► Concentrating on set instructions


In Pakistan China imported goods are relatively cheap. These companies are practicing which of the following strategies?

► Focus Strategy





Boredom, task repetition and fatigue are three negative consequences of which of the following organizational design process?

► Span of control





When public sector organizations serve in terms of varying needs of children, disabled & adults, it is said to be adopting which kind of departmentalization?

► Product

► Geographic

► Outcome

► Customer


An organization that groups activities according to women's footwear, men's footwear, apparel and accessories would use which of the following departmentalization?

► Product

► Operational

► Geographic

► Functional


Discuss different roles of a team leader?

There are four roles of team leader.1. Liaisons with external constituencies

2. Troubleshooters3. Conflict managers4. Coaches


List down the unique characteristics of the activities performed in a group.



ORGANIZING, the second important function of (POLCA).

Organizing is itself an important managerial function which make it possible for managers to achieve the defined organizational goals, and managers are the persons who make that happen with organizing their team members their organization members it is actually , assembling required resources to attain organizational objectives.

In short organizing is one of the major responsibility of all level of managers ( top level, middle level, and first level) organizing have its unique importance for every level of management. And managers cannot achieve their organizational goals without that function.

.


In order to enhance the effectiveness of Goal-setting theory, which measures need to be adopted?


Interpret the term “RATER” of quality characteristics.

FINALTERM EXAMINATION Spring 2010


Marks: 69 Question No: 1 ( Marks: 1 ) - Please choose one All of following are true regarding teams EXCEPT: ► Teams are more flexible than traditional departments ► Teams are less responsive to a changing environment ► Teams can serve as a source of job satisfaction ► Teams better utilize employee talents Question No: 2 ( Marks: 1 ) - Please choose one If you get more output from a given input, you have: ► Decreased effectiveness ► Increased effectiveness ► Decreased efficiency ► Increased efficiency Question No: 3 ( Marks: 1 ) - Please choose one Constituencies in an organization’s external environment that are affected by the organization’s decisions and actions are called: ► Stakeholders ► Advisories ► Beneficiaries ► Environmentalists Question No: 4 ( Marks: 1 ) - Please choose one European Union was established in: ► February 1992 ► January 1994 ► July 1992 ► November 1993 Question No: 5 ( Marks: 1 ) - Please choose one Mission Statement of Johnson & Johnson is:



► Location ► Customers ► Self concept ► Desired public image Question No: 6 ( Marks: 1 ) - Please choose one Operational plans are normally associated with which of the following organizational level? ► Global level ► Corporate level ► Business level ► Functional level Question No: 7 ( Marks: 1 ) - Please choose one Which of the following is the set of strategic alternatives that an organization chooses from, as it conducts business in a particular industry or market? ► Business-level strategy ► Corporate-level strategy ► Functional-level strategy ► Market-level strategy http://vuattach.ning.comQuestion No: 8 ( Marks: 1 ) - Please choose one In BCG matrix which of the following businesses have a very small share of a market and are not expected to grow? ► Star ► Dogs ► Cash cow ► Question mark Question No: 9 ( Marks: 1 ) - Please choose one When managers delegate authority, they must allocate equal: ► Responsibility ► Power ► Money ► Influence Question No: 10 ( Marks: 1 ) - Please choose one Which of the following organization is responsible for the development of small business in Pakistan? ► SMEDA ► BISE ► ICMA ► PCSIR

Question No: 11 ( Marks: 1 ) - Please choose one Which of the following creates the “Dual Chain of Command?” ► Team based and Project Structure ► Functional and Simple structure ► Project and matrix Structure ► Simple and matrix Structure Question No: 12 ( Marks: 1 ) - Please choose one Which of the following is an internal state that makes certain outcomes appear attractive? ► Fad ► Desire ► Need ► Fashion Question No: 13 ( Marks: 1 ) - Please choose one The statement that people will exercise self direction and self control if they are committed to the objectives, is true about which of the following? ► Equity Theory ► ERG Theory ► Theory X ► Theory Y Question No: 14 ( Marks: 1 ) - Please choose one According to Herzberg's Motivation-Hygiene Theory, which of the following is NOT a hygiene factor? ► Working Conditions ► Salary ► Relationship with supervisor ► Work itself Question No: 15 ( Marks: 1 ) - Please choose one Which of the following group engages in collective work that requires joint effort and generates a positive synergy? ► Work group ► Work team ► Quality circle ► Functional team Question No: 16 ( Marks: 1 ) - Please choose one A team whose members are at different locations, who work together and solve problems through computer-assisted exchange rather than personal, face-to-face meetings are operating as which of the following? ► Virtual team ► Quality circle ► Self-directed team

► Cross-functional team Question No: 17 ( Marks: 1 ) - Please choose one Amir has found out that his department operates on the most popular type of control that many other companies use. Which type of control all companies have in common? ► Feedforward ► Concurrent ► Feedback ► Indirect http://vuattach.ning.comQuestion No: 18 ( Marks: 1 ) - Please choose one Which of the following can be defined as the art and science of formulating, implementing and evaluating cross-functional decisions that enable an organization to achieve its objectives? ► Strategy formulation ► Strategy evaluation ► Strategy implementation ► Strategic management Question No: 19 ( Marks: 1 ) - Please choose one Decisions which deal with situations where the factors are fairly structured and occur with some frequency are called: ► Heuristic decision ► Programmed decision ► Satisficing decision ► Non-programmed decision Question No: 20 ( Marks: 1 ) - Please choose one "Employees dislike work, they are lazy, dislike responsibilities and must be coerced to perform". Which of the following best describes this statement? ► Hygiene Factor Theory ► Resistance Theory ► Theory X ► Two factors Theory Question No: 21 ( Marks: 1 ) - Please choose one Management of ABC Company has decided to adopt a systematic way of setting goals for its work units and for employees so that all their activities are directly linked to achieve the organizational goals. Management of ABC Company is following which of the following concept? ► Management by objective ► Management by resources ► Management by authority ► Management by system

Question No: 22 ( Marks: 1 ) - Please choose one Mr. Ali is working in XYZ Company for the last three years and since then he is performing the same tasks. Now he wants to put his efforts in the more challenging tasks that could increase the amount of his control and responsibilities.What possible job practices should be added to Ali’s job? ► Job enlargement ► Job enrichment ► Job rotation ► Feedback Question No: 23 ( Marks: 1 ) - Please choose one Honda has decided to shift towards the higher efficiency rather than sales growth. For achieving such goal, some authorities were delegated to middle managers, which were previously held by top management. Honda has applied which of the following concept? ► Highly centralized ► Departmentalization ► Decentralization ► Centralization Question No: 24 ( Marks: 1 ) - Please choose one “How long effort is maintained” relates to which of the following approach of performing a task? ► Intensity ► Direction ► Persistence ► Motivation Question No: 25 ( Marks: 1 ) - Please choose one All of the following are the behavioral theories EXCEPT: ► Path Goal studies ► OhioState Studies ► Michigan Studies ► Iowa Studies http://vuattach.ning.comQuestion No: 26 ( Marks: 1 ) - Please choose one Which of the following can be used as a medium of communication in the organizations? ► Manuals ► Meetings ► Face to face discussions ► All of the given options

Question No: 27 ( Marks: 1 ) - Please choose one During a meeting Mr. A, from the quality control department was not agreeing with the marketing manager on the issue like "how to improve the product quality ". He simply leaves the meeting and by doing so he wants to communicate his disagreement with the marketing manager. This is an example of: ► Non-verbal ► Verbal ► Written ► Oral Question No: 28 ( Marks: 1 ) - Please choose one The force that results in greater combined gains/benefits through group interaction is called: ► Positive synergy ► Negative synergy ► Individualism ► Cohesiveness Question No: 29 ( Marks: 1 ) - Please choose one Which of the given option represents the relationship between ‘Management Science’ & ‘Operation Management’? ► Both are used interchangeably ► Operation management is an applied form of management science ► Management science is an applied form of operation management ► No relationship exists between the two Question No: 30 ( Marks: 1 ) - Please choose one Job activities performed by workers of an organization are served as: ► Input in a system ► Transformation process ► Output offered by organization ► Feedback from the environment Question No: 31 ( Marks: 1 ) - Please choose one In order to respond to irrational situations, which of the following style is preferred? ► Crisis decision making style ► Programmed decision making style ► Opportunity decision making style ► Non-programmed decision making style Question No: 32 ( Marks: 1 ) - Please choose one Amir is representing his company at the local Chamber of Commerce Annual Business

Recognition luncheon. He is performing which of the following managerial role? ► Liaison ► Negotiator ► Monitor ► Figurehead Question No: 33 ( Marks: 1 ) - Please choose one Selection of students in the admission process of university is an illustration of: ► Structured decisions ► Ill-structured decisions ► Programmed decisions ► Non-programmed decisions Question No: 34 ( Marks: 1 ) - Please choose one Which of the following reasoning gave emergence to the concept of non-rational models of decision making? ► All the necessary information is not always available ► Strict rules and regulations are defined in the organizations ► Highly needed by the bureaucratic & public sector organizations ► All of the given options Question No: 35 ( Marks: 1 ) - Please choose one Behavioral viewpoint emphasizes the need of understanding the various factors affecting the_______ in an organization. ► Undesired behavior ► Moral behavior ► Ethical behavior ► Human behavior http://vuattach.ning.comQuestion No: 36 ( Marks: 1 ) - Please choose one Which of the following is called an input to an organizational system? ► Employees ► Products ► Services ► Customers Question No: 37 ( Marks: 1 ) - Please choose one Disney World buys soft drinks from coca-cola, food from Sara Lee and paper products from Mead. Coca-cola, Sara Lee and Mead are Disney’s: ► Competitors ► Suppliers ► Owners ► Customers Question No: 38 ( Marks: 1 ) - Please choose one The common currency used by European Union is called:

► Franc ► Franc-mark ► Pound ► Euro Question No: 39 ( Marks: 1 ) - Please choose one In order to achieve efficiency organizations segregate tasks in terms of similarity of its activities, the process is labeled as: ► Job specification ► Job specialization ► Job design ► Job description Question No: 40 ( Marks: 1 ) - Please choose one Which of the given power is attained through formal hierarchy? ► Expert power ► Information power ► Charismatic power ► Referent power Question No: 41 ( Marks: 1 ) - Please choose one Goal-setting theory states that “more difficult goals lead to more efforts”. Therefore goals should be: ► Beyond the individuals capacity ► Challenging but not unattainable ► Timeless to continue the efforts in long run ► All of the given options Question No: 42 ( Marks: 1 ) - Please choose one Employee’s personal inclination towards goal attainment is referred as: ► Goal commitment ► Goal difficulty ► Goal acceptance ► Goal specificity Question No: 43 ( Marks: 1 ) - Please choose one Mr. A, Mr. B, Mr. C and Mr. D are working on a project in a team. Mr. A wants to dominate others, as he wants to become a leader and controling authority. Mr. A meets which of the following needs? ► Need for power ► Need for achievement ► Need for success ► Need for affiliation http://vuattach.ning.comQuestion No: 44 ( Marks: 1 ) - Please choose one It is essential for a team to be a:

► Formal group ► Large group ► Informal group ► Small group Question No: 45 ( Marks: 1 ) - Please choose one Which of the following is selected by the sender and may be formal for job-related messages or informal for personal or social messages? ► Message ► Channel ► Feedback ► Noise Question No: 46 ( Marks: 1 ) - Please choose one Which of the following leader's behavior was identified by Researchers at Ohio State Universities? ► Consideration and initiating structure ► Consideration and autocratic ► Autocratic style ► Charismatic skills Question No: 47 ( Marks: 1 ) - Please choose one In Pakistan China imported goods are relatively cheap. These companies are practicing which of the following strategies? ► Focus Strategy ► Differentiation strategy ► Cost leadership strategy ► Emergent strategy Question No: 48 ( Marks: 1 ) - Please choose one Which of the following is the set of strengths, characteristics and qualities including skills, technologies or resources that distinguish a firm from its competitors? ► Scope of business ► Distinctive competency ► Resource deployment ► Effective strategy http://vuattach.ning.comQuestion No: 49 ( Marks: 3 )

Explain the physiological needs from Maslow's hierarchy of needs. Answer:Physiological needs are basic and include needs for food, water, and shelter. Maslow took theposition that until these needs are satisfied to the degree necessary to maintain life, other needswill not motivate people.

http://en.wikipedia.org/wiki/Maslow's_hierarchy_of_needs

Question No: 50 ( Marks: 3 ) Describe group think and social loafing in your own words. http://vuattach.ning.com Question No: 51 ( Marks: 5 ) What are boundryless organizations?Explain with examples. Question No: 52 ( Marks: 5 ) Describe the four leadership styles that are exhibited in path-goal theory. Question No: 53 ( Marks: 5 ) For what reasons organizations are inclined towards developing & implementing a strong control system?


Spring 2010

MGT503- Principles of Management (Session - 2)Time: 90 min

Marks: 69

Question No: 1 ( Marks: 1 ) - Please choose one The bank of New England uses models to figure out how many teller need to be on duty at each location at various times throughout the day. Bank is using which of the following approaches? ► Management science ► Operations management ► Total quality management ► Contingency perspective Question No: 2 ( Marks: 1 ) - Please choose one The culture of an organization is largely determined by: ► Top management ► Employees ► Stockholders ► The company foundershttp://vuattach.ning.com Question No: 3 ( Marks: 1 ) - Please choose one Sony Corporation’s focus on product innovation is an example of which of the following dimensions of organizational culture? ► Attention to detail

► People orientation ► Outcome orientation ► Aggressiveness Question No: 4 ( Marks: 1 ) - Please choose one An individual’s personal beliefs regarding what is right and wrong or good and bad is called: ► Ethics ► Values ► Norms ► Rituals Question No: 5 ( Marks: 1 ) - Please choose one EU, NAFTA, FTAA and ASEAN are examples of: ► Regional trade alliances ► Foreign airlines ► Soccer teams in Europe ► New multinational corporations Question No: 6 ( Marks: 1 ) - Please choose one Which one is the final step in the decision-making process: ► Evaluating the decision ► Recognizing the decision ► Evaluating the alternatives ► Implementing the decision Question No: 7 ( Marks: 1 ) - Please choose one All of the following are the assumptions of rational decision making EXCEPT: ► Alternatives are known ► Possible outcomes known ► Optimal decision is possible ► Information is unknown Question No: 8 ( Marks: 1 ) - Please choose one Which of the following is a variation of the electronic meeting that links media from different locations? ► E-commerce ► The Delphi technique ► E-Brainstorming ► Video conference Question No: 9 ( Marks: 1 ) - Please choose one Mission Statement of Johnson & Johnson is:“We believe our first responsibility is to the doctors, nurses, and patients, to mothers and all others who use our products”This statement shows which of the following attributes of mission statement?

► Location ► Customers ► Self concept ► Desired public image Question No: 10 ( Marks: 1 ) - Please choose one Operational plans are normally associated with which of the following organizational level? ► Global level ► Corporate level ► Business level ► Functional level Question No: 11 ( Marks: 1 ) - Please choose one Which of the following is a primary benefit of MBO? ► Avoid competition ► Resistance against new entrance ► Improve employee motivation ► Increase resources Question No: 12 ( Marks: 1 ) - Please choose one In BCG matrix which of the following businesses have a large share of a market that are not expected to grow substantially? ► Dogs ► Question mark ► Star ► Cash cow Question No: 13 ( Marks: 1 ) - Please choose one Which of the following organization is responsible for the development of small business in Pakistan? ► SMEDA ► BISE ► ICMA ► PCSIR http://vuattach.ning.com

Question No: 14 ( Marks: 1 ) - Please choose one Employees with more training and experience are able to work with less direct supervision which is the characteristics of which of the following? ► Wide span of control and a flatter organization ► Violates Fayol’s principle of chain of command ► A highly centralized organization ► Very narrow span of control and more levels of managers Question No: 15 ( Marks: 1 ) - Please choose one

Maslow's hierarchy of needs theory proposes that every person has a hierarchy of: ► Four needs ► Five needs ► Three needs ► Six needs Question No: 16 ( Marks: 1 ) - Please choose one Which of the following theory points out that the individual has to be rewarded with something that he or she values? ► Herzberg’s theory ► Expectancy theory ► Equity theory ► McClelland’s goal setting theory Question No: 17 ( Marks: 1 ) - Please choose one Which of the following is a major drawback of written communication? ► Lack of feedback ► Lack of precision ► Less well thought out ► Lack of verifiable permanent record Question No: 18 ( Marks: 1 ) - Please choose one The process in which a sender manipulates information so the receiver will see it more favorably, is called: ► Filtering ► Selective perception ► Noise ► Information overload Question No: 19 ( Marks: 1 ) - Please choose one Control that prevents anticipated problems is called: ► Feed forward control ► Concurrent control ► Feedback control ► Management control Question No: 20 ( Marks: 1 ) - Please choose one Amir has found out that his department operates on the most popular type of control that many other companies use. Which type of control all companies have in common? ► Feedforward ► Concurrent ► Feedback ► Indirect http://vuattach.ning.com


Which one of Fayol’s 14 principles of management helps preserve the concept of a continuous line of authority? ► Unity of demand ► Unity of command ► Demand structure ► Continuous demand Question No: 22 ( Marks: 1 ) - Please choose one Ali always consults with his employees and uses their suggestions before making a decision. He is demonstrating which type of leadership style? ► Directive ► Achievement-oriented ► Participative ► Supportive Question No: 23 ( Marks: 1 ) - Please choose one A significant edge over the competition in dealing with competitive forces is called: ► Core Competencies ► Competitive advantage ► Competitive force ► Swot analysis Question No: 24 ( Marks: 1 ) - Please choose one Which of the following is the benefit of strategic management for the organizations? ► Direction for organization ► Competitive advantage ► Supports innovation ► All of the given options Question No: 25 ( Marks: 1 ) - Please choose one If the environment is stable then the structure of the organization could be: ► Organic ► Divisional ► Mechanistic ► Simple Question No: 26 ( Marks: 1 ) - Please choose one On achieving the targeted sales, Salman the marketing manager of ABC Company has been rewarded an award of “Best employee of the year”. He is happy with this outcome as a result of his performance, because this reward has ___________ for him. ► Equity valence value ► Negative valance value ► Less valence value ► More valence value Question No: 27 ( Marks: 1 ) - Please choose one

The president of ABC Company asks his employees to follow the rule and regulations and all of his employees comply with his order. President influences the employees by which of the following power? ► Referent Power ► Coercive Power ► Expert Power ► Legitimate Power Question No: 28 ( Marks: 1 ) - Please choose one 50 applicants had been interviewed for the post of financial analyst. Among these 50 people, 5 people had been short listed because they were holding diplomas of specialization along with the degrees required. They influenced the interviewer with which of the following powers? ► Expert Power ► Coercive Power ► Legitimate Power ► Reward Power http://vuattach.ning.com

Question No: 29 ( Marks: 1 ) - Please choose one Workers in spinning department are trying to communicate the bad working conditions to their supervisor by saying; “machines are creating too much heat and noise and disturbing our work”. Workers have used which of the following type of communication? ► Oral ► Written ► Non-verbal ► All of the given options Question No: 30 ( Marks: 1 ) - Please choose one Tendency of people to expend less effort while working in a group as compare to working alone is called: ► Synergy ► Social Loafing ► Group Task ► Group Cohesiveness Question No: 31 ( Marks: 1 ) - Please choose one Communication which takes place without regard to hierarchical or task requirements is called: ► Formal ► Informal ► Official ► Ceremonial Question No: 32 ( Marks: 1 ) - Please choose one Cognitive ability of an individual effects the decision making process in which of the

following manner? ► Can not utilize the available resources ► Can not interpret all available information ► Can not provide required financial resources ► Can not control the external situations Question No: 33 ( Marks: 1 ) - Please choose one SWOT analysis is a technique of: ► Environmental scanning ► Forecasting ► Benchmarking ► Budgeting Question No: 34 ( Marks: 1 ) - Please choose one Group members usually do not see each other while making decisions in: ► Brainstorming ► Delphi ► Nominal ► Interacting Question No: 35 ( Marks: 1 ) - Please choose one Which of the following behavior had dramatically influenced by Hawthorne studies? ► Informal behavior ► Social behavior ► Moral behavior ► Ethical behavior http://vuattach.ning.com

Question No: 36 ( Marks: 1 ) - Please choose one Which of the following is called an input to an organizational system? ► Employees ► Products ► Services ► Customers Question No: 37 ( Marks: 1 ) - Please choose one Which of the following techniques relies on individual or group judgments rather than on mathematical analysis? ► Quantitative forecasting ► Technological forecasting ► Qualitative forecasting ► Benchmark forecasting Question No: 38 ( Marks: 1 ) - Please choose one Considering the changing patterns of the business world, which of the given is considered to be the modern motivating tool?

► High salary ► Flexi time ► Secured job ► Medical allowance Question No: 39 ( Marks: 1 ) - Please choose one In order to make organization more flexible and responsive through employee participation, organization should tend towards which of the following? ► Decentralization ► Globalization ► Departmentalization ► Widen the span of control Question No: 40 ( Marks: 1 ) - Please choose one Which of the following is an extrinsic factor of motivation? ► Wages and salaries ► Job variety ► Sense of accomplishment ► All of the given options Question No: 41 ( Marks: 1 ) - Please choose one Starbuck’s ________ of opening one hundred stores per year helps everyone in the firm, in recognizing the strong emphasis on growth. ► Goal ► Mission ► Vision ► Plan http://vuattach.ning.com

Question No: 42 ( Marks: 1 ) - Please choose one Call centers have been developed to record and put forward the customers’ complaints to: ► Problem solving teams ► Cross functional teams ► Quality circles ► Work teams Question No: 43 ( Marks: 1 ) - Please choose one Pamphlets used for the promotion of a product are the example of: ► Oral communication ► Non-verbal communication ► Written communication ► None of the given options Question No: 44 ( Marks: 1 ) - Please choose one In recent research on trait theory all of the following were indicators of leadership EXCEPT:

► Extraversion ► Introversion ► Honesty ► Desire to lead Question No: 45 ( Marks: 1 ) - Please choose one Who developed the first comprehensive contingency model for leadership? ► Fiedler ► Vroom ► House ► Hersey Question No: 46 ( Marks: 1 ) - Please choose one Which of the following is a power that has been legitimated by the organizations? ► Responsibility ► Span of control ► Authority ► Accountability Question No: 47 ( Marks: 1 ) - Please choose one The individuals who are working in the organizations in a capacity of generating & supporting new ideas for the organization are called: ► Lender ► Intrepreneur ► Stakeholder ► Financer Question No: 48 ( Marks: 1 ) - Please choose one SWOT analysis divides organizational strengths into two categories; common strength and______. ► Chance of growth ► Core competency ► System loophole ► Competitor risk http://vuattach.ning.com

Question No: 49 ( Marks: 3 ) How an organization can implement Quality & Innovation control? Question No: 50 ( Marks: 3 ) Explain “Zero-loop learning” in terms of leaders & managers. Answer:It’s a terminology used when an organization is suffered with new problems or necessities but it is difficult to take a corrective action. This is the time when Leaders & Managers come forward and take this responsibility to rectify those issues. That needs strategic planning and the goals

can be achieved by proper counseling.Question No: 51 ( Marks: 5 ) Describe the common types of work teams. Answer:The work teams can be divided into three categories and are functional, Self-managed and Virtual.The functional team consists of manager and some subordinates, a self-managed team has no manager and this team is required to complete a task which facilitates a customer. The virtual team; as it is clear from the name works virtually through a computer network. The members of this team are far apart but can be connected though network.Question No: 52 ( Marks: 5 ) Discuss the advantages and disadvantages of geographical departmentalization. Answer:a. Advantage:The best advantage of this kind of departmentalization is that it give rise to specialization. The employee in that particular domain is focused on one specific assignment and the leader can be authority in that job. b. Disadvantage:It isolates that particular department from the other sections of the process. The department is totally devoted to its own job instead of provided a benefit to the whole production process. Question No: 53 ( Marks: 5 ) Goal Setting is a part of both Reinforcement and Expectancy theory. Do you agree or not? Explain.

FINALTERM EXAMINATION Spring 2010



Promoting team spirit within the organization is called:


► Remuneration

► Centralization

► Esprit de corps


Through technological and managerial process inputs of an organization are transformed into:

► Output

► Feedback

► Feed forward

► Transformation


Constituencies in an organization’s external environment that are affected by the organization’s decisions and actions are called:

► Stakeholders

► Advisories

► Beneficiaries

► Environmentalists


The culture of an organization is largely determined by:

► Top management

► Employees

► Stockholders

► The company founders


The set of processes involved in creating or determining the strategies of the organization is called:

► Strategy formulation

► Strategy implementation

► Strategy evaluation

► Strategy imitation


When the strength provides superior and unique customer value and is difficult to imitate then the distinctive competence creates a sustainable:

► Competitive advantage

► Scope




Most managers believe that if an MBO (management by objective) program is to be successful, it must start at:


► Top Level

► Middle level

► Lower level


Which of the following is the set of strategic alternatives that an organization chooses from, as it manages its operations simultaneously across several industries and several markets?

► Business-level strategy

► Corporate-level strategy

► Functional-level strategy

► Market-level strategy


ABC Company continues to offer the same quality beauty products it has for the last 10 years. The company is successful and has no current plans for change. Which of the following types of strategies is it employing?

► Growth

► Stability

► Retrenchment

► Combination


A strategy in which an organization seeks to distinguish itself from competitors through the quality of its products or services is called:

► Deliberate strategy



► Focus Strategy


In which organizational structure employee have two managers?

► Team

► Learning

► Boundaryless

► Matrix


Suppose that motivated employees are in great tension. In order to relieve this tension they should:

► Involve in entertaining STREtigy


► Remuneration

► Centralization

► Esprit de corps


In Equity theory, which of the following term is used for persons, systems or selves against which individuals compare themselves?

► Model

► Referent

► Leader

► Professional


Which of the following is one of the seven traits associated with leadership?

► Fluency of speech

► Honesty

► Appearance

► Social class


Women tend to use which of the following leadership style?

► Autocratic

► Laissez-faire

► Dictatorial

► Democratic








Direct supervision is the best-known form of which of the following control?

► Feed forward

► Concurrent

► Feedback

► Management














According to Adam Smith, the division of labor results in:

► Increased worker's motivation

► Decreased worker's specialization

► Increased worker's productivity

► Decreased worker's motivation


Which of the following terms is sometimes used to describe picking a course of action that is satisfactory under the circumstances?

► Escalation of commitment

► Satisficing

► Risk

► Bounded rationality


Which of the following order is correct about strategy formulation?

► Developing specific strategies, identifying the mission and strategic goals, conducting competitive analysis

► Identifying the mission and strategic goals, conducting competitive analysis, developing specific strategies

► Identifying the mission and strategic goals, developing specific strategies, conducting competitive analysis

► Developing specific strategies, conducting competitive analysis, identifying the mission and strategic goals


When we talk about an organization’s core technology, we mean organization’s:

► Less important technology

► Most important technology

► All technologies the organization is using

► Technology that is never used


“What motivates us” relates to which of the following type of motivation theory?

► Content Theories of motivation

► Process theories of motivation

► Reinforcement theories of motivation

► Hawthorne studies


Mr. A is working as machine operator and he has to take precautionary measures to keep himself safe from any injury. Which of the following needs is critical for Mr. A?

► Social

► Self actualization

► Esteem

► Safety


Saad, a new employee has observed that one of his colleagues is being warned by the manager on coming late. Saad decided to come on time to avoid such warning, manager has used which of the following behavior modification method?

► Extinction

► Negative reinforcement

► Punishment

► Positive reinforcement


According to Goal setting theory which of the following is important while setting the goals?

► Goal commitment


► Goal specificity

► Goal acceptance


Mr. A has been given the project of collecting data on students’ motivation from different institutes. He is performing the tasks by putting all of his efforts because he will be given bonus pay if he fulfills his task on time. He is influenced by which of the following powers of his boss?

► Reward Power

► Coercive Power

► Referent Power

► Expert Power


Amir has very good communication skills and inspires his followers through his personal appeal and confidence. Which leadership styles Amir adopts?

► Visionary

► Charismatic


► Laissez fair


The behavior that arises among individuals who have previously worked in any other groups is called:

► Primacy

► Carryover behavior

► Group cohesiveness

► Group behavior


Controlling function is important at which level of organizations?

► Strategic

► Tactic

► Operation



A performance measurement tool that covers four areas "financial, customer, internal processes, and people" and that can enhance company’s performance is called:

► Benchmarking

► Cyber control system

► Non-cybernetic control system

► Balanced scorecard


In order to successfully attain the organizational targets & customer satisfaction, in which of the following area managers have to concentrate?

► Co-ordination with subordinates & peers

► Feedback from internal & external environment

► Integrated network of departments & divisions



In order to deal against global competition which of the given approach is generally adopted by different countries?

► Concentrate on producing cheap products

► Target the elite class of the society only

► Draft cooperation agreement with other countries

► Enhance profit margins by setting high prices


Cognitive ability of an individual effects the decision making process in which of the following manner?

► Can not utilize the available resources

► Can not interpret all available information

► Can not provide required financial resources

► Can not control the external situations


While scanning the environment, which of the given element is considered at the most, by the organizations?

► Internal environment

► Task external environment

► Mega external environment

► Domestic environment


Which of the element of SWOT analysis is most useful in developing competitive advantage of a firm?

► Strength

► Weakness

► Opportunity

► Threat


All of the following are the characteristics of Max Weber’s ideal bureaucracy EXCEPT:

► Formalization of rules and procedures

► Impersonality in application of rules and sanctions

► Production enhancement through employee empowerment

► Specialization of labor


Which of the following is called an input to an organizational system?

► Employees

► Products

► Services

► Customers


Decisions should be made after a thorough:

► Action

► Planning

► Investigation

► Proceeding


In order to make organization more flexible and responsive through employee participation, organization should tend towards which of the following?


► Globalization


► Widen the span of control


With respect to five hierarchical needs of Marlow's theory, at which level transformational style is more beneficial?

► Physical needs

► Safety needs

► Social needs

► Self-actualization needs


A third member in a group of three individuals significantly:

► Assists in taking decisions through majority agreement

► Adds valuable suggestions and ideas than other two

► Maintains unbiased environment within group

► Helps in decreasing individualism and enhances cohesiveness


Organic control is best described as the controlling mechanism of:

► Learning organization

► Bureaucratic organization

► Mechanistic organization

► Centralized organization


Which of the following groups usually adjourns?

► Task group

► Command group

► Friendship group

► Functional group


Which of the given factor significantly differentiate ‘Teams’ from ‘Groups’?

► Teams consisted of at least 5 members, whereas group with at least 2 members

► Teams have common goal which is missing among the groups

► Teams are more synergized than groups

► Teams interact regularly while groups occasionally


MA. Sohail, CEO of Leads Group has to increase the salaries of marketing staff because of high turnover, demand of more salary and lack of motivation in the marketing department. Which of the following force created the need for change in the salary of marketing department?

► Change in implemented technology

► Change in the regional economy

► Change in employees’ behavior

► Change in marketing strategy


When public sector organizations serve in terms of varying needs of children, disabled & adults, it is said to be adopting which kind of departmentalization?

► Product

► Geographic

► Outcome

► Customer


Enlist any three powers by which leaders can affect/influence the behavior of others.

ANS:

Increase in circle of tolerance

Align values to the environment we can create

Increase in references that helpful.


In which areas Market Control is implemented?


“Leadership is both process and a property”. Explain.

ANS:

Leadership is a trait which comprises of many virtues and qualities. It is a process but at the same time having attained all the qualities of a leader, it can also be termed as a property. Leadership is a multi-disciplined and a multi-dimensional trait which comprises of different elements.Places where a decision is required to be taken may require a leadership process to reach a specific decision. But at times when there are individuals who look forward and join an individual since they think that he is the one who will assist them in achieving their goals would be termed as a property. Corporations and businesses want to acquire such managers who have the charisma to make people follow them blindly. In such cases leadership becomes a property


How would your differentiate Job enlargement, job rotation and job enrichment?

In job enlargement as the name shows, the span of responsibilities is more wider with several tasks which makes the job more challenging, where the worker get more work load which decease the efficiency.In job rotation worker are being shifted through a set of jobs in a planned manner, and as compare to job enlargement here tasks are esy and responsibilities are not so heavy. And the basic aim is not make the job challenging but to develop and train the employ.job enrichment is the upgrading of job task mix the reason to do so is to increase growth potential , responsibilities and achievement’s.


For

what reasons organizations are inclined towards developing & implementing a strong control system?

ANS:

An organization is only successful when it has a good control system. Controlling is one of the major management functions. A good control system would not only include a good monitoring system but at the same time it would have the inbuilt system to rectify any faults at any stage of the production process. The reasons the organizations are inclined towards developing and implementing a strong control system can be elicited as under:• To develop and maintain standards• To have a regular check on the standards so that they are not compromised• Recognize good performances and give recognition to the deserving individuals.• Take corrective action where it is felt that the standards have not been met and there was a weakness or a weak link was observed• Keep on revising the standards as per requirement to retain a competitive advantage• The good control system would also incorporate any weaknesses of the top management and highlight the measures to be taken by them.

Created By: Bilal Farooq1 | P a g e b i l a l . z a h e e m @ y a h o o . c o m Oct. 7FINALTERM EXAMINATIONFall 2008MGT503- Principles of Management (Session - 2)Question No: 1 ( Marks: 1 ) - Please choose oneWhich of the following statement shows the starting point in strategic managementprocess?_ Analyzing current mission, strategies and objectives (Correct) _ Identifying opportunities and threats _ Conducting an environmental scan _ Identifying opportunities and weaknesses Question No: 2 ( Marks: 1 ) - Please choose oneThe supplies or raw materials needed to create a product are called:_ Outputs _ Investments _ Processes _ Inputs (Correct)Question No: 3 ( Marks: 1 ) - Please choose oneTo maximize the speed of communication, managers should use which of the followingnetworks ? _ Social

_ Neural _ Chain _ Wheel Question No: 4 ( Marks: 1 ) - Please choose oneWhich of the following is selected by the source and may be formal for job-relatedmessages or informal for personal or social messages? _ Message _ Channel _ Feedback _ Noise Question No: 5 ( Marks: 1 ) - Please choose oneTone of voice, posture and nonverbal facial expressions are examples of which of thefollowing?_ Body language (Correct) Created By: Bilal Farooq2 | P a g e b i l a l . z a h e e m @ y a h o o . c o m Oct. 7_ Feelings _ Formal communication _ Informal Communication Question No: 6 ( Marks: 1 ) - Please choose oneAll of the following are advantages of oral communication EXCEPT:_ It is easy to use _ It is accurate (Oral) _ It facilitates feedback _ It can be done with little preparation Question No: 7 ( Marks: 1 ) - Please choose oneWhich of the following leaders provide vision and sense of mission, instill pride andgain the respect and trust of their followers?_ Transactional _ Charismatic _ Supportive _ Directive Question No: 8 ( Marks: 1 ) - Please choose oneWomen tend to use which of the following leadership style?_ Autocratic _ Laissez-faire _ Dictatorial _ Democratic (Correct) Question No: 9 ( Marks: 1 ) - Please choose oneA leader who involves employees in decision making, delegates authority and allowsemployees to have direct input into the final decision is using which of the followingleadership style?_ Democratic-participative _ Laissez-faire _ Autocratic

_ Democratic-consultative Question No: 10 ( Marks: 1 ) - Please choose oneAccording to Herzberg's Motivation-Hygiene Theory, which of the following is NOT amotivator?_ Recognition _ Responsibility _ Advancement _ Status (Correct) Created By: Bilal Farooq3 | P a g e b i l a l . z a h e e m @ y a h o o . c o m Oct. 7Question No: 11 ( Marks: 1 ) - Please choose one"Employees dislike work, they are lazy, dislike responsibilities and must be coerced toperform". Which of the following best describes this statement?_ Hygiene Factor Theory _ Resistance theory _ Theory X (Correct) _ Two factors theory Question No: 12 ( Marks: 1 ) - Please choose oneAccording to Maslow's hierarchy of needs, which needs are predominantly satisfiedinternally?_ Safety _ Esteem (Correct) _ Physiological _ social Question No: 13 ( Marks: 1 ) - Please choose oneWhat should a manager do while motivating employees?_ Increase wages and salaries _ Incorporate promotional opportunities _ Recognize individual differences (Correct) _ Use employee-recognition program Question No: 14 ( Marks: 1 ) - Please choose oneWhich of the following factor is more important for men than women?_ Opportunity to learn _ Flexibility _ Autonomy (Correct) _ Convenient Question No: 15 ( Marks: 1 ) - Please choose oneAll of the following factors are the most challenging for the managers in today’scompetitive world EXCEPT:_ Meet the market demand of products _ Motivating competitors to do work efficiently _ Facing the competition _ Environmental uncertainty (Correct) Question No: 16 ( Marks: 1 ) - Please choose oneWhich of the following organization has a limitless span of control?

_ Learning (Correct) Created By: Bilal Farooq4 | P a g e b i l a l . z a h e e m @ y a h o o . c o m Oct. 7_ Boundaryless _ Team _ Matrix Question No: 17 ( Marks: 1 ) - Please choose oneA structure that is characterized by narrow span of management and many hierarchicallevels is:_ Tall Structure (correct) _ Flat Structure _ Matrix Structure _ Divisional Structure Question No: 18 ( Marks: 1 ) - Please choose oneA company would have a characteristic of a mechanistic organization if:_ It contained cross-functional teams _ It had narrow spans of control (Correct) _ There is low formalization _ There is a free flow of information Question No: 19 ( Marks: 1 ) - Please choose oneWhich of the following processes allows lower level employees to be involved indecision-making?_ Departmentalization _ Unity of command _ Span of control _ Decentralization (Correct) Question No: 20 ( Marks: 1 ) - Please choose oneIdentify the organizational design process which has a potential weakness that,managers will not be able to provide necessary leadership and support?_ Span of control _ Decentralization (Correct) _ Departmentalization _ Chain of command Question No: 21 ( Marks: 1 ) - Please choose oneAn organization that wants to be more responsive to changes in its environment,especially to customers, is likely to have which kind of organization structure?_ Decentralized Created By: Bilal Farooq5 | P a g e b i l a l . z a h e e m @ y a h o o . c o m Oct. 7_ Very formal and rule oriented _ Highly centralized _ Mechanistic (Correct) Question No: 22 ( Marks: 1 ) - Please choose oneEmployees with more training and experience are able to work with less direct

supervision which is the characteristics of which of the following?_ Wide span of control and a flatter organization _ Violates Fayol’s principle of chain of command _ A highly centralized organization _ Very narrow span of control and more levels of managers (Correct) Question No: 23 ( Marks: 1 ) - Please choose oneExplicit job descriptions and clearly defined procedures are part of which of thefollowing organizational design process?_ Formalized (Correct) _ Process _ Centralized _ Functional Question No: 24 ( Marks: 1 ) - Please choose oneThe accounting department in an organization is an example of which of the following?_ Product departmentalization _ Customer departmentalization _ Functional departmentalization (Correct) _ Geographical departmentalization Question No: 25 ( Marks: 1 ) - Please choose oneIn BCG matrix which of the following businesses have a large share of a market that arenot expected to grow substantially?_ Dogs _ Question mark _ Star _ Cash cow (Correct) Created By: Bilal Farooq6 | P a g e b i l a l . z a h e e m @ y a h o o . c o m Oct. 7Question No: 26 ( Marks: 1 ) - Please choose oneA strategy in which an organization seeks to distinguish itself from competitors throughthe quality of its products or services is called:_ Deliberate strategy _ Differentiation strategy _ Emergent strategy _ Focus Strategy (Correct) Question No: 27 ( Marks: 1 ) - Please choose oneABC Company is in the process of buying a smaller competitor and incorporating thatcompany's resources into his business. This is an example of which of the followingtypes of strategies?_ Merger _ Stability _ Retrenchment _ Acquisition (Correct) Question No: 28 ( Marks: 1 ) - Please choose oneWhich one of the following is a strength of MBO?_ Overemphasis of quantitative goals

_ Requires training of employees (Correct) _ Clarify priorities and expectation _ Tends to falter without strong commitment Question No: 29 ( Marks: 1 ) - Please choose oneMost managers believe that if an MBO (management by objective) program is to besuccessful, it must start at:_ Non-managerial level _ Top Level _ Middle level (Correct) _ Lower level Question No: 30 ( Marks: 1 ) - Please choose oneOrganizations that exploit their distinctive competencies often attain above normaleconomic performance and obtain which of the following?_ Distinctive competencies _ Common strength _ Competitive edge (Correct) _ Competitive parity Question No: 31 ( Marks: 1 ) - Please choose oneCreated By: Bilal Farooq7 | P a g e b i l a l . z a h e e m @ y a h o o . c o m Oct. 7Which of the following is a strategy that promotes a superior alignment between theorganization and its environment and the achievement of strategic goals?_ Effective strategy _ Scope _ Emergent strategy (Correct) _ Deliberate strategy Question No: 32 ( Marks: 1 ) - Please choose oneSony Recently set a goal of reducing its reliance on the consumer electronics market.Manager believes that the volatile nature of market made reliance too risky. It comesunder which of the following goals?_ Strategic goal (Correct) _ Operational goal _ Tactical goal _ Personal goal Question No: 33 ( Marks: 1 ) - Please choose oneMission Statement of Hoover Universal Inc is:“Hoover universal is a diversified multi-industry corporation with strong manufacturingcapabilities, entrepreneurial policies and individual business unit autonomy”This statement shows which of the following attributes of mission statement?_ Customers _ Location _ Self concept _ Desired public image (Correct) Question No: 34 ( Marks: 1 ) - Please choose oneCompetitor intelligence allows managers to do which of the following?

_ React to competitor actions _ Cut cost below the competition _ Increase market diversification (correct) _ Predict competitor actions Question No: 35 ( Marks: 1 ) - Please choose oneTactical and strategic plans differ in all of the following ways EXCEPT:_ Time frame _ Scope _ Known set of organizational objectives _ Environmental effects (correct) Question No: 36 ( Marks: 1 ) - Please choose oneCreated By: Bilal Farooq8 | P a g e b i l a l . z a h e e m @ y a h o o . c o m Oct. 7A single use plan of less scope and complexity which may be a part of broader programor may be a self contained plan is called:_ A Program _ A project (Correct) _ A policy _ A rule Question No: 37 ( Marks: 1 ) - Please choose oneWhen a manager evaluates alternatives, selects it and then goes on to other problemswithout considering the remaining rational alternatives, it is known as:_ Optimizing _ Satisficing _ Bounded Rationality (Correct) _ Rational decision-making Question No: 38 ( Marks: 1 ) - Please choose oneSuppose you need a subject to take in order to graduate. There are five differentcourses you could take. You call one friend and on the basis of her excellent experiencesin mathmatics, you choose it. Which of the following would best describe this situation?_ Bounded rationality _ Unbounded rationality _ Escalation of commitment _ Rational decision-making (Correct) Question No: 39 ( Marks: 1 ) - Please choose oneOnly employees with top-secret clearance may enter the sealed room, is an example ofwhich of the following?_ Rule (Correct) _ Procedure _ Policy _ Plan Question No: 40 ( Marks: 1 ) - Please choose one"Whenever possible, we promote from within" is an example of which of the following?_ Rule Created By: Bilal Farooq

9 | P a g e b i l a l . z a h e e m @ y a h o o . c o m Oct. 7_ Procedure (Correct) _ Policy _ Plan Question No: 41 ( Marks: 1 ) - Please choose oneOnce a manager has identified a problem, the next step would be the identification of:_ Discrepancies (Correct) _ Decision criteria _ Scenarios _ Factor weights Question No: 42 ( Marks: 1 ) - Please choose oneIn decision making process, ideas should be evaluated on the basis of:_ Acceptability (Correct) _ Durability _ Accountability _ Liability Question No: 43 ( Marks: 1 ) - Please choose oneAll of the following are the assumptions of rational decision making EXCEPT:_ Alternatives are known _ Possible outcomes known _ Optimal decision is possible _ Information is unknown (Correct) Question No: 44 ( Marks: 1 ) - Please choose oneThe choice of alternative is influenced by the limited amount of information availableto the decision maker and by the psychological orientation of the decision maker underthe conditions of:_ Certainty _ Uncertainty _ Risk _ Intuition (Correct) Question No: 45 ( Marks: 1 ) - Please choose oneAll of the following are Dimensions of organizational culture EXCEPT:_ Innovation Created By: Bilal Farooq10 | P a g e b i l a l . z a h e e m @ y a h o o . c o m Oct. 7_ Aggressiveness _ Stability _ Customer orientation (Correct) Question No: 46 ( Marks: 1 ) - Please choose oneWhich of the following is called an input to a system?_ Human (correct) _ Products _ Services _ Employee behavior

Question No: 47 ( Marks: 1 ) - Please choose oneGroup of studies that was conducted at Western Electric's during 1920 and 1930 arecalled:_ Social studies _ Moral studies _ Ethical studies _ Hawthorne studies (Correct) Question No: 48 ( Marks: 1 ) - Please choose oneWhich of the following is NOT one of Fredrick Taylor's four principles of management?_ Avoid cooperation with workers (Correct) _ Scientifically select and then train workers _ Divide work and responsibility _ Study tasks scientifically and develop best method to perform it Question No: 49 ( Marks: 1 ) - Please choose oneWhich of the following theory describes that effective group performance depends onthe proper match between the leader's style of interacting with employees and thedegree to which the situation gives control and influence to the leader?_ Fiedler's contingency model _ Path-goal theory (Correct) _ Hersey and Blanchard's model _ The Ohio State studies Question No: 50 ( Marks: 1 ) - Please choose oneCreated By: Bilal Farooq11 | P a g e b i l a l . z a h e e m @ y a h o o . c o m Oct. 7A leader who emphasizes the technical aspects of the job and is concerned withaccomplishing the group's tasks is said to be _____ according to the University ofMichigan studies._ Employee-oriented _ Initiating _ Considerate _ Production-oriented Question No: 51 ( Marks: 5 )List and explain the barriers to effective communication.Answer:Filtering is the deliberate manipulation of information to make it appear more favorable to the receiver. For example, as information is communicated upthrough the organizational levels, it’s condensed and synthesized, and those doingthe condensing filter communication through their personal interests andperceptions of what are important.Selective perception is when people selectively understand what they see or hear on the basis of their interests, background, experience, and attitudes.Emotions control how a recipient understands a message when it is received. It’s best to avoid Reacting to a message when the receiver is upset because he/she isnot likely to be thinking clearly.Information overload happens when the information we have to work with

exceeds our Processing. Receivers tend to select out, ignore, or forget information when they have too much information. or, receivers may put off further processing until theoverload situation is over—still ineffective communication.Defensiveness —engaging in behaviors such as verbally attacking others, making sarcastic remarks, being overly judgmental, and questioning others’ motives.Language —words mean different things to different people. Age, education, and cultural background can influence language use and definition given to words.Jargon is specialized terminology or technical language that members of a group use to communicate among themselves.National culture can affect the way a manager chooses to communicate. Question No: 52 ( Marks: 10 )Describe the significant workplace issues that affect motivation in today's workforce.Question No: 53 ( Marks: 10 )Explain the emerging issues in organization design.Created By: Bilal Farooq12 | P a g e b i l a l . z a h e e m @ y a h o o . c o m Oct. 7Answer:Following points can be considered as emerging issues in today’s managerial structureor designs.Team-based structures: One of the newer concepts in organizational design in which structure made up of work groups or teams that performs the organization’swork.Matrix organization assigns specialists from different functional departments to work on one or more projects being led by project managers.Project structure, is a structure in which employees are permanently assigned to projects.Autonomous Internal Units: Some large organizations have started adopting this structure. It is a design in which there are independent, autonomous decentralizedbusiness units, each with its own products, clients, competitors, and profit goals.The Boundary less Organization: Another approach to organizational design. It describes an organization whose design is not classified by, or limited to thehorizontal, vertical, or external borders imposed by a predefined configuration.Learning Organization: An organization that facilitate the life long learning and growth of its workforce while renovating itself to react to changing demands andneeds of market.Question No: 54 ( Marks: 10 )Suppose you are a manager in 'Unilever Pakistan' and you have been assigned the taskof conducting SWOT analysis of 'Unilever Pakistan'. What could be your findings aftercompleting this task?Answer:The SWOT analysis involves assessing organization(S) Strengths is an internal characteristic that has the possibility of improving the organization’s competitive state of affairs.(W) Weaknesses is an inner quality that leaves the organization potentially at risk to

tactical moves by rivals.(O) Opportunities is an ecological condition that offers momentous prospects for improving an organization’s situation comparative to rivals.(T) Threats is an ecological condition that offers momentous prospects for undermining an organization’s competitive state of affairs.Now, Uniliver Pakistan’s findings as under.Created By: Bilal Farooq13 | P a g e b i l a l . z a h e e m @ y a h o o . c o m Oct. 7Uniliver Pakistan’s one of the major strength is its multinational presence, AggressiveMarketing, Chain of command, Managerial structure.Weakness is that chain of command is not clear among employees. Individuals are tryingto give individual performances instead of doing in a team work. Where as the rivals havean edge in this field and that can put behind Unilivers presence in the market.Uniliver is always very aggressive in encashing opportunities available in the market.Rivals new marketing strategy is a big threat to Unilivers presence in the market. They cancome up with these threats by improving environmental conditions.

FINALTERM EXAMINATIONSpring 2010MGT503- Principles of Management (Session - 2)Ref No: 1707668Time: 90 minMarks: 69Student InfoStudentID: MC100200722Center: OPKSTExamDate: 20 Aug 2010For Teacher's Use OnlyQNo.1 2 3 4 5 6 7 8 TotalMarksQ No. 9 10 11 12 13 14 15 16MarksQ No. 17 18 19 20 21 22 23 24MarksQ No. 25 26 27 28 29 30 31 32MarksQ No. 33 34 35 36 37 38 39 40MarksQ No. 41 42 43 44 45 46 47 48MarksQ No. 49 50 51 52 53Marks

www.vu39.comQuestion No: 1 ( Marks: 1 ) - Please choose oneLeadership role is more important for:► Top level managers► First line managers► Middle level managers► Non managerial staffQuestion No: 2 ( Marks: 1 ) - Please choose oneAll of the following are included in Fayol's fundamental principles ofmanagement EXCEPT:► Diversity► Order► Initiative► AuthorityQuestion No: 3 ( Marks: 1 ) - Please choose oneA situation in which manager can make an accurate decision is called:► Certainty► Uncertainty► Risk► FactualQuestion No: 4 ( Marks: 1 ) - Please choose oneA manager who is deciding how to invest excess cash gets informationfrom the bank. The manager describes various options available forinvestment, each of which has a guaranteed rate of return. This situation iscalled:► Certainty► Uncertainty► Risk► Optimal decision-making Question No: 5 ( Marks: 1 ) - Please choose oneAll of the following are the assumptions of rational decision makingEXCEPT:►Alternatives are known►Possible outcomes known►Optimal decision is possible►Information is unknownQuestion No: 6 ( Marks: 1 ) - Please choose onePlans which have the broadest organizational focus and the longest timeframe are called:www.vu39.com►Tactical►Strategic►Directional►OperationalQuestion No: 7 ( Marks: 1 ) - Please choose oneThe method by which strategies are operationalized or executed within the

organization is called:►Strategy formulation►Strategy implementation►Strategy evaluation►Strategy imitationQuestion No: 8 ( Marks: 1 ) - Please choose oneWhich stage of strategic management focuses on; “how the strategy isachieved”?►Implementation stage►Evaluation stage►Realization stage►Formulation stageQuestion No: 9 ( Marks: 1 ) - Please choose oneWhich of the following is a document that summarizes the businessstrategy and structure?►Business plan►Letter of credit►Article of association►MemorandumQuestion No: 10 ( Marks: 1 ) - Please choose oneHorizontal coordination links the activities of which of the following?►Same departmental level►From Top to bottom►From Bottom to top level►Different departmental leve l Question No: 11 ( Marks: 1 ) - Please choose oneAll of the following factors are the most challenging for the managers intoday’s competitive world EXCEPT:www.vu39.com► Meet the market demand of products► Motivating competitors to do work efficiently► Facing the competition► Environmental uncertaintyQuestion No: 12 ( Marks: 1 ) - Please choose oneChannalized efforts are the result of which of the following?► Right direction► Centralization► Proper guidance► Good hierarchyQuestion No: 13 ( Marks: 1 ) - Please choose oneThe statement that people will exercise self direction and self control ifthey are committed to the objectives, is true about which of the following?► Equity Theory► ERG Theory► Theory X► Theory Y

Question No: 14 ( Marks: 1 ) - Please choose oneTo motivate professionals what point should be in consideration?► Commitment to their field► Job security► Offering high pay► PromotionsQuestion No: 15 ( Marks: 1 ) - Please choose oneA leader who involves employees in decision making, delegates authorityand allows employees to have direct input into the final decision is usingwhich of the following leadership style?► Democratic-participative► Laissez-faire► Autocratic► Democratic-consultativeQuestion No: 16 ( Marks: 1 ) - Please choose oneWhich of the following is a characteristic of a high-performing team thatmakes the group greater than the sum of its parts?► A quality circle► Group dynamics► Synergy► CohesivenessQuestion No: 17 ( Marks: 1 ) - Please choose onewww.vu39.comWhich of the following group engages in collective work that requires jointeffort and generates a positive synergy?► Work group► Work team► Quality circle► Functional teamQuestion No: 18 ( Marks: 1 ) - Please choose oneAsif's work team does its own hiring and scheduling and is evenresponsible for evaluating each other's performance. Asif is part of whichof the following team?► Problem-solving► Cross-functional► Self-managed► VirtualQuestion No: 19 ( Marks: 1 ) - Please choose oneAll of the following are examples of non-verbal communication EXCEPT:► Conference► Body position► The distance between two people► The style of clothing people wearQuestion No: 20 ( Marks: 1 ) - Please choose oneThe supplies or raw material ls needed to create a product are called:► Outputs

► Investments► Processes► InputsQuestion No: 21 ( Marks: 1 ) - Please choose oneWhat do we call the entire series of organizational work activities that addvalue at each step that begin with the processing of raw materials and endwith a finished product in the hands of end users?► Value Chain Management► Value Chain Management Operations► Value► Value ChainQuestion No: 22 ( Marks: 1 ) - Please choose oneWhich of the following is the obligation or expectation to perform a duty?www.vu39.com► Responsibility► Unity of command► Chain of command► Span of controlQuestion No: 23 ( Marks: 1 ) - Please choose oneAslam is a manager of a software house. He is very competitive and triesto stay ahead of the competition. For this purpose he should provideinformation or services before any other company provides. But as internetindustry is a dynamic industry, he has to provide information to his clientsbefore it comes to market. In different situations he doesn’t know what newtrend will come in market. Aslam is operating under which of the followingconditions?► Risk► Bounded Rationality► Uncertainty► CertaintyQuestion No: 24 ( Marks: 1 ) - Please choose oneMBO was first described by:► Michael Porter► Charles Babbage► Peter Drucker► Hugo MunsterbegQuestion No: 25 ( Marks: 1 ) - Please choose onePolicies, procedures, rules and regulations are kinds of:► Budgeting► Single-use plans► Standing plans► Informal plansQuestion No: 26 ( Marks: 1 ) - Please choose oneWhich of the following is also known as strategy analysis?► SWOT analysis► External analysis

► Internal analysis► Situation analysisQuestion No: 27 ( Marks: 1 ) - Please choose oneWhich of the following should be completed first in the strategicmanagement process?► Performing SWOT analysis► Implementing strategies► Scan the environmentwww.vu39.com► Define the organizational missionQuestion No: 28 ( Marks: 1 ) - Please choose oneSmall companies may not have so many opportunities of promotions, sothey usually try to motivate employees through:► Attractive packages► High Incentives► Turnover► Job enlargementQuestion No: 29 ( Marks: 1 ) - Please choose oneMr. Haris and Mr. Fahad are working equally but Mr. Haris is paid morethan Mr. Fahad. Mr. Haris is being------------- and Mr. Fahad is being-----------------.► Over rewarded, under rewarded► Under rewarded, over rewarded► Rewarded, unrewarded► Over rewarded, unrewardedQuestion No: 30 ( Marks: 1 ) - Please choose oneIn many organizations individuals who have good computer skills andability to solve related problems can influence others because of their:► Coercive Power► Referent Power► Expert Power► Reward PowerQuestion No: 31 ( Marks: 1 ) - Please choose oneThe effectiveness of downward communication can be increased by usingall of the following approaches EXCEPT:► By using multiple channels► By repeating the message► By encouraging feedback► By distorting the messageQuestion No: 32 ( Marks: 1 ) - Please choose oneFeed-forward, Feedback and Concurrent control are the types of controlmethods based on:► Decision making► Market information► Timing► Financial resources

www.vu39.comQuestion No: 33 ( Marks: 1 ) - Please choose oneA universally accepted model of a successful manager could be describedas:► One who practices all the four management functions ► One who executes all of the roles in a professional manner► One who possesses all management skills at high levels► There is no universally accepted model of a successful managerQuestion No: 34 ( Marks: 1 ) - Please choose oneWith the passage of time the concept of work specialization has emergedin the business world. Which of the following skill category is influencedsignificantly due to this change?► Conceptual skill► Interpersonal skill► Technical skill► Human skillQuestion No: 35 ( Marks: 1 ) - Please choose oneWhy customers are recognized as one of the major stakeholders of anorganization?► They are directly influenced by the company’s culture► They engage their finances in the company’s offerings► They are highly influenced by the company stock ratings► They can impact the labor market of an organizationQuestion No: 36 ( Marks: 1 ) - Please choose oneWhich of the given role in played by Central Board of Revenue (CBR) inour environment with respect to the operating organizations?► Competitors► Clients► Labor markets► RegulatorsQuestion No: 37 ( Marks: 1 ) - Please choose oneIn order to make effective decisions, managers have to be cautiousenough while allocating the resources. Which of the given technique helpsmangers in this regard?► Environmental scanning► Forecasting► Benchmarking► BudgetingQuestion No: 38 ( Marks: 1 ) - Please choose onewww.vu39.comDisney World buys soft drinks from coca-cola, food from Sara Lee andpaper products from Mead. Coca-cola, Sara Lee and Mead are Disney’s:► Competitors► Suppliers► Owners► Customers

Question No: 39 ( Marks: 1 ) - Please choose oneScrutinizing the work situation for changing conditions that may signal thematerialization of a problem comes under:► Scanning stage► Categorization stage► Diagnosis stage► Implementation stageQuestion No: 40 ( Marks: 1 ) - Please choose onePakistan Cricket Board (PCB) has appointed Waqar Younis as the coach ofthe Pakistani team to guide them the game tactics. On what grounds PCBhas selected Waqar Younis?► He possesses expert power► He exercises reward power► He occupies coercive power► He enjoys information powerQuestion No: 41 ( Marks: 1 ) - Please choose oneConsidering the changing patterns of the business world, which of thegiven is considered to be the modern motivating tool?► High salary► Flexi time► Secured job► Medical allowanceQuestion No: 42 ( Marks: 1 ) - Please choose oneWhich of the following is the best description of motivation?► An internal drive in a specific direction► A trait that some people have and some people don't► A trained condition or response► A talent that must be developed and perfectedQuestion No: 43 ( Marks: 1 ) - Please choose oneWhich one of the following is a strength of MBO?► Overemphasis on quantitative goals► Requires training of employees► Clarify priorities and expectationwww.vu39.com► Tends to falter without strong commitmentQuestion No: 44 ( Marks: 1 ) - Please choose oneABC Corp. has turned each of its divisions into profit centers andevaluates each division by the percentage of total corporate profits that itgenerates. It uses which of the following control?► Accounting► Bureaucratic► Financial► SectorQuestion No: 45 ( Marks: 1 ) - Please choose oneWhich of the following best describes this statement; "The degree towhich the individual believes that performing at a particular level is

instrumental in attaining the desired outcome"?► Effort-performance linkage► Performance-reward linkage► Valence of a reward► All of the given optionsQuestion No: 46 ( Marks: 1 ) - Please choose oneWhich of the following is the set of strengths, characteristics and qualitiesincluding skills, technologies or resources that distinguish a firm from itscompetitors?► Scope of business► Distinctive competency► Resource deployment► Effective strategyQuestion No: 47 ( Marks: 1 ) - Please choose one"Cost-saving advantages from specialization" is a feature of which kind ofstructural organization?► Divisional► Team► Learning► FunctionalQuestion No: 48 ( Marks: 1 ) - Please choose oneAn organization that groups activities according to women's footwear,men's footwear, apparel and accessories would use which of the followingdepartmentalization?► Product► Operationalwww.vu39.com► Geographic► FunctionalQuestion No: 49 ( Marks: 3 )What circumstances facilitated the emergence of virtual teams?Answer:By cohesiveness and joining hand together circumstances facilitate theemergency of virtual team and remove the conflicts and create interactionbetween the individual. Avoiding the conflicts and compromise with theorganization mission or objectiveQuestion No: 50 ( Marks: 3 )What is LMX leadership model and what are the two types of groups ofsubordinates according to this model?Answer:Question No: 51 ( Marks: 5 )Contrast the findings of four behavioral leadership theories .Answer:University of lowa studies: according to this theory the leader should be autocratic,democratic, laissez fare .The ohio state study: acco r iding to this theory imitating structure and

consideration that measures leasers behavior and correlate with performance ofGroupUniversity of Michigan \: t theory a continum development and employee job centered.Managerial Grid: concern for people and concern for production at it is two axis Question No: 52 ( Marks: 5 )What principles a top manager should consider while making anorganizational chart?Question No: 53 ( Marks: 5 )Do you think managers can enhance the group performance? If yes, whatfactors should be kept in mind by a manager while forming a group thatcan enhance the over all performance?www.vu39.comAnswer:Off course a manager can enhanced the group performance by using somemanagerial techniques and pursue to individual to achieve the objective as theyare concerned. By coordination, guiding and pursuingwww.vu39.comMIDTERM EXAMINATIONSpring 2010MGT503- Principles of Management (Session - 6)Ref No: 1470875Time: 60 minMarks: 47Student InfoStudentID:Center: OPKSTExamDate: 5/26/2010 12:00:00 AMFor Teacher's Use OnlyQ No. 1 2 3 4 5 6 7 8 TotalMarksQ No. 9 10 11 12 13 14 15 16MarksQ No. 17 18 19 20 21 22 23 24MarksQ No. 25 26 27 28 29 30 31 32MarksQ No. 33 34 35 36 37Markswww.vu39.comQuestion No: 1 ( Marks: 1 ) - Please choose oneWhich of the following is NOT one of Fredrick Taylor's four principles ofmanagement?► Avoid cooperation with workers ► Scientifically select and then train workers► Divide work and responsibility

► Study tasks scientifically and develop best method to perform itQuestion No: 2 ( Marks: 1 ) - Please choose oneLG and Sony electronics agreed to cooperate on developing new technologies.Representatives from each firm meet regularly to coordinate this new venture.Which of the following roles these mangers are playing?► Liaison► Leader► Disseminator► SpokespersonQuestion No: 3 ( Marks: 1 ) - Please choose oneAli is a Branch Manager at Mutual Saving Bank. If he is an average middlemanager, which of the following management activities is he likely to spend thegreatest amount of time► Planning► Controlling ► Leading► OrganizingQuestion No: 4 ( Marks: 1 ) - Please choose oneWhich of the following acts as an unambiguous measure of the effectiveness of abusiness organization?► Efficiency► Employee satisfaction► Increased revenues ► ProfitsQuestion No: 5 ( Marks: 1 ) - Please choose oneManager's interpersonal skills are known as:► Understand and motivate others ► Coordinate interests and abilities► Use necessary tools and procedures► Establish the right connectionsQuestion No: 6 ( Marks: 1 ) - Please choose onewww.vu39.comThe managerial functions according to Fayol were :► Organizing, staffing, commanding, coordinating and controlling► Commanding, organizing, planning, coordinating and staffing► Controlling, commanding, organizing, planning and leading► Planning, organizing, commanding, coordinating and controlling Question No: 7 ( Marks: 1 ) - Please choose oneAccording to Maslow's hierarchy of need, a healthy work environment is anexample of which of the following need► Physiological► Esteem► Safety ► SocialQuestion No: 8 ( Marks: 1 ) - Please choose oneWhich of the following management perspective focuses on decision making,

economic effectiveness, mathematical models and use of computers?► Knowledge management► Total quality management► Marketing management► Quantitative management Question No: 9 ( Marks: 1 ) - Please choose oneDaimler- Benz, an automobile manufacturer use realistic computer simulations tostudy collision damage to cars. These simulations give them precise information andavoid the costs of crashing so many test cars. Which of the following approach ofmanagement is helping them in reducing their cost?► Management science► Operations management► Total quality management► Contingency perspectiveQuestion No: 10 ( Marks: 1 ) - Please choose oneMega environment is also called:► Open environment► Close environment► Flexible environment► General environment Question No: 11 ( Marks: 1 ) - Please choose oneEnvironment made up of specific outside elements within which an organizationinterfaces in the course of conducting its business is called:► Internal environment► External environmentwww.vu39.com► The task environment ► The mega environmentQuestion No: 12 ( Marks: 1 ) - Please choose oneMega environment, that includes the attitudes, values, norms, beliefs, behaviors andassociated demographic trends that are characteristics of a given geographic area, iscalled:► The socio-cultural element► The international element► The economic element► The legal-political elementQuestion No: 13 ( Marks: 1 ) - Please choose oneThe belief that a firm's obligation goes beyond that required by law andeconomics, and includes a pursuit of long-term goals that are good for society isknown as:► Ethical responsibility► Social responsibility ► Social obligation► Social responsivenessQuestion No: 14 ( Marks: 1 ) - Please choose oneA choice made from two or more alternatives is called:

► Support► System► Network► Decision Question No: 15 ( Marks: 1 ) - Please choose oneMost of the time lower level management of organizations have to deal withproblems which are:► Satisficing► Well-structured ► Non-programmed► Ill-structuredQuestion No: 16 ( Marks: 1 ) - Please choose oneMany decisions fail after the final choice because of the occurrence of which of thefollowing?www.vu39.com► Decision criteria weights were incorrect► People affected failed to accept the solution► Satisficing occurred► Choice was wrongQuestion No: 17 ( Marks: 1 ) - Please choose oneWhen an organization encounters a serious problem which needs to be solvedimmediately, it is called:► Crisis problem ► Non- Crisis problem► Opportunity problem► Financial ProblemQuestion No: 18 ( Marks: 1 ) - Please choose oneAs managers move toward the organizational hierarchy, problems are more likelyto become which of the following?► Well-structured► Ill-structured► Programmed► Non-programmedQuestion No: 19 ( Marks: 1 ) - Please choose oneUsman authorized an additional $100,000 for the production of the new product.The cost of the new product seems to be increased far beyond what was planned oreven forecasted. However, Usman continues to support the project. He is engaged inwhich of the following?► Availability heuristic► Representative heuristic► Escalation of commitment► Optimal decision making Question No: 20 ( Marks: 1 ) - Please choose oneWhich of the following refers to the concentration of decision authority at the toplevels of the organizational hierarchy?► Decentralization

► Departmentalization► Centralization ► FormalizationQuestion No: 21 ( Marks: 1 ) - Please choose oneIn which of the following conditions forecasting is considered to be the mostaccurate?► Try to predict non-seasonal eventswww.vu39.com► Complex forecasting methods are used ► The environment is rapidly changing► More people are involved in the processQuestion No: 22 ( Marks: 1 ) - Please choose oneWhich of the given element of an organization is supposed to perform to achieve theorganizational goals?► Government► Customers► Shareholders► Workforce Question No: 23 ( Marks: 1 ) - Please choose oneWhich of the following is the important point of Deming’s' philosophy?► Collaboration among the members► Achievement of Goals► Well defined purpose► Reduction of resource wastage Question No: 24 ( Marks: 1 ) - Please choose oneIt was estimated by the chief engineer that the bridge will be accomplished within 3years, whereas, the construction of bridge was completed at the end of year 2.Therefore, the construction of bridge is labeled as:► Effective plan ► Targeted accomplishment► Efficient completion► Controlled resourcesQuestion No: 25 ( Marks: 1 ) - Please choose oneIncreased importance of TQM gave emergence to the concept of employeeempowerment that has made the ________ skill category mandatory for allmanagerial levels.► Conceptual► Interpersonal ► Technical► HumanQuestion No: 26 ( Marks: 1 ) - Please choose one‘Break-even Analysis’ is a means of earning profitable operations of the businessthrough concrete calculations. Therefore, it falls under:► Scientific management ► Behavioral management► Management science

► Operation managementQuestion No: 27 ( Marks: 1 ) - Please choose onewww.vu39.comWhich of the following management style is based on the universal perspective ofmanagement that describes one best approach to be adopted?► All of the given options ► Classical management► Behavioral management► Quantitative managementQuestion No: 28 ( Marks: 1 ) - Please choose oneHow suppliers can generally influence the organizational activities?► Impose environmental constraints► Compel tariffs on the final goods► Enforce use of specific technology► Slow down the production process Question No: 29 ( Marks: 1 ) - Please choose oneSelection of students in the admission process of university is an illustration of:► Structured decisions► Ill-structured decisions► Programmed decisions ► Non-programmed decisionsQuestion No: 30 ( Marks: 1 ) - Please choose oneIn order to identify the most efficient path for execution of activities, managers use:► Linear programming ► PERT chart► GANTT chart► Scenario analysisQuestion No: 31 ( Marks: 1 ) - Please choose oneWhich of the resource allocation technique gives more emphasis to allotment oftime?► Budgeting ► Scheduling► Break even analysis► Linear programmingQuestion No: 32 ( Marks: 1 ) - Please choose oneAll of the following are the parts of organization’s external environment, EXCEPT:► Organizational cultures► Target customers► Company competitors► Performance regulators www.vu39.comQuestion No: 33 ( Marks: 1 ) - Please choose oneWTO appears to play an important role in monitoring and promoting:► Provincial trade► Global trade► Regional trade

► National tradeQuestion No: 34 ( Marks: 1 ) - Please choose oneWhich of the following is the basic rule of brainstorming?► Criticism is not allowed ► Ideas should be radical► Improvement of ideas is encouraged► Involvement of experts is mandatoryQuestion No: 35 ( Marks: 3 )Explain the possible risks associated with Budgeting.Risks1. Interest Rates :-The Council has no current long term debts but significant investments. Changes ininterest rates can have a significant effect on interest income. However much of theinterest income is credited to the HRA and there is usually an offsetting change tohousing subsidy2. Pension Fund :-The Council contributes to the Essex County Local Government pension fund.3. Changes in specific grant income :-The Council receives large sums each year in specific grants, eg £25m for housing andcouncil tax benefit. The risk is that changes in Government rules or an inadvertent failureto comply with grant conditions might result in a significant loss of income4. Fraud :-Major fraud might cause significant financial loss to the Council as well as weakeningpublic confidence5. Insolvency of Counterparties :-The Council might suffer losses in the event of the insolvency of major partners orcommercial suppliers. This is a particular risk in relation to investment transections.6. Changes to Housing Subsidy :-www.vu39.comThe Housing Revenue Account (HRA) makes a net payment of ‘subsidy’ to theGovernment. However changes in subsidy rules could increase this payment and worsenthe financial position of the HRA (equally changes could benefit the HRA)Question No: 36 ( Marks: 5 )Identify the major elements of mega environment which effect an organization.Elements of the Mega EnvironmentThere are many external elements that can negatively affect a business, such as increasedcompetition, rapidly changing technology and economic fluctuations. Within theseelements, you will find, among other things, foreign competition, capital marketsmovements, legal contrasts and non-responsive political solutions. A change in anexternal uncontrollable element will be felt by all businesses in an industry, but theimpact these changes have on a specific business depends on the strength and stability ofthe management team.A major problem with predicting the movement of uncontrollable elements is theirinteraction with each other. External elements are closely interrelated, and consequently,anything affecting one element can have a secondary effect on another element. Forexample, a cultural/social change in our society can result in a legal/political change.

These adjustments can affect our economic environment, which can lead to changes intechnological developments. The development of technology, in turn, can affect the levelof competition. These interactions prove circular when you realize the status ofcompetition then affects our economy, culture and society. (See Exhibit 3.) Manymanagers do not realize that they can plan for changes in the external environment tosafeguard their businesses. Foresight is essential in order to adapt to changes in theexternal environment. For example, consider a company that thrives on the sale of asingle line of computer software. If this company does not begin developing newproducts or improve its existing product, it will quickly be shut out by the competition.Producing single or narrow-lined products with no concentration on new productdevelopment severely limits a business's ability to compete. This is true especially whenexternal changes, such as technological discoveries, inspire competitors to improveexisting products or to create newer, more effective ones.Managers can safeguard their businesses by planning for external changes. Consider thetobacco companies as an example. They have known for many years about the externalchanges affecting their industry. They have been affected by cultural/social andlegal/political changes for the last several decades.They developed new products, such assmokeless tobaccos, to offset their declining product saleswww.vu39.comQuestion No: 37 ( Marks: 5 )Why organizational management favors group-decision making over decisions byindividuals?Human performance in decision making terms has been the subject of active researchfrom several perspectives. From a psychological perspective, it is necessary to examineindividual decisions in the context of a set of needs, preferences an individual has andvalues they seek. From a cognitive perspective, the decision making process must beregarded as a continuous process integrated in the interaction with the environment. Froma normative perspective, the analysis of individual decisions is concerned with the logicof decision making and rationality and the invariant choice it leads to.[2]Yet, at another level, it might be regarded as a problem solving activity which isterminated when a satisfactory solution is found. Therefore, decision making is areasoning or emotional process which can be rational or irrational, can be based onexplicit assumptions or tacit assumptions.Logical decision making is an important part of all science-based professions, wherespecialists apply their knowledge in a given area to making informed decisions. Forexample, medical decision making often involves making a diagnosis and selecting anappropriate treatment. Some research using naturalistic methods shows, however, that insituations with higher time pressure, higher stakes, or increased ambiguities, experts useintuitive decision making rather than structured approaches, following a recognitionprimed decision approach to fit a set of indicators into the expert's experience andimmediately arrive at a satisfactory course of action without weighing alternatives.Recent robust decision efforts have formally integrated uncertainty into the decisionmaking process.www.vu39.comFINALTERM EXAMINATIONSpring 2010

MGT503- Principles of ManagementTime: 90 minMarks: 69For Teacher's Use OnlyQNo.1 2 3 4 5 6 7 8 TotalMarksQ No. 9 10 11 12 13 14 15 16MarksQ No. 17 18 19 20 21 22 23 24MarksQ No. 25 26 27 28 29 30 31 32MarksQ No. 33 34 35 36 37 38 39 40MarksQ No. 41 42 43 44 45 46 47 48MarksQ No. 49 50 51 52 53Markswww.vu39.comQuestion No: 1 ( Marks: 1 ) - Please choose oneWhich of the following is most important in order to improve the quality?► Proper Communication► Departmentalization► Division of Labor► CentralizationQuestion No: 2 ( Marks: 1 ) - Please choose oneTask environment is also called:► Specific environment► Goal orientated environment► Open environment► Close environmentQuestion No: 3 ( Marks: 1 ) - Please choose oneAll of the following are the assumptions of rational decision making EXCEPT:► Alternatives are known► Possible outcomes known► Optimal decision is possible► Information is unknownQuestion No: 4 ( Marks: 1 ) - Please choose oneA plant manager of an organization, who is trying to reduce turnover of productionworkers, notices that turnover has decreased by 10 percent in four months after heintroduced a new training program, the manager is at which step in the rationaldecision-making process?► Identify the problem► Evaluate the decision criteria

► Analyze the alternatives► Evaluate the resultsQuestion No: 5 ( Marks: 1 ) - Please choose oneMission Statement of Johnson & Johnson is:“We believe our first responsibility is to the doctors, nurses, and patients, to mothers andall others who use our products”This statement shows which of the following attributes of mission statement?► Location► Customers► Self concept► Desired public imageQuestion No: 6 ( Marks: 1 ) - Please choose oneWhich of the following is a primary benefit of MBO?www.vu39.com► Avoid competition► Resistance against new entrance► Improve employee motivation► Increase resourcesQuestion No: 7 ( Marks: 1 ) - Please choose oneThe need for such factors as status, recognition, attention, self-respect, autonomy,and achievement are examples of which of the following needs according toMaslow’s hierarchy of needs?► Physiological► Esteem► Social► Self-actualizationQuestion No: 8 ( Marks: 1 ) - Please choose oneLeaders who revitalize organizations by instilling a vision and deep sense ofcommitment in their followers are referred to as which of the following types ofleaders?► Charismatic► Autocratic► Transformational► TransactionalQuestion No: 9 ( Marks: 1 ) - Please choose oneWhich of the following is the last step in the control process?► Establish standards► Determine the need for corrective action► Compare performance against standards► Measure performanceQuestion No: 10 ( Marks: 1 ) - Please choose oneWhich of the following is the obligation or expectation to perform a duty?► Responsibility► Unity of command► Chain of command► Span of control

Question No: 11 ( Marks: 1 ) - Please choose oneAdam Smith wrote which of the following books?► Wealth of Nations► Behavioral Science► Fundamentals of Management► Organizational Behaviorwww.vu39.comQuestion No: 12 ( Marks: 1 ) - Please choose oneA large chemical company not only dispose off all toxic waste properly as outlinedby law, but it also spends $1 million dollars each year on research to determinebetter processes for all businesses to use in disposing of toxic wastes. This companyis exhibiting which of the following?► Social responsibility► Social obligation► Moral obligation► Social responsivenessQuestion No: 13 ( Marks: 1 ) - Please choose oneWhich one of the following describes the two factor theory in the best way?► Factors in the organization should be adequate so that people will not bedissatisfied► Intrinsic factors are related to job satisfaction while extrinsic cause dissatisfaction► The theory deals with satisfaction, productivity and turnover► Emphases on those factors use to predict the tendency of work behaviorQuestion No: 14 ( Marks: 1 ) - Please choose oneThere are three different approaches to designing control systems. Which of thefollowing is used primarily in team-based or less bureaucratic types oforganizations?► Market control► Economic control► Bureaucratic control► Clan controlQuestion No: 15 ( Marks: 1 ) - Please choose oneWhich of the following decision making techniques requires a panel of experts?► Interacting group► Delphi technique► Nominal group► BrainstormingQuestion No: 16 ( Marks: 1 ) - Please choose oneIn which of the following conditions forecasting is considered to be the mostaccurate?► Try to predict non-seasonal events► Complex forecasting methods are used► The environment is rapidly changing► More people are involved in the processQuestion No: 17 ( Marks: 1 ) - Please choose oneStrategy formulation is the part of the strategic management process that includes

www.vu39.comall of the following EXCEPT:► Identifying the mission and strategic goals► Conducting competitive analysis► Communicating to all stakeholders► Developing specific strategiesQuestion No: 18 ( Marks: 1 ) - Please choose oneA company is having cost advantages due to its efficient process, this cost advantageof company will be traded as which of the following?► Threat► Opportunity► Weakness► StrengthQuestion No: 19 ( Marks: 1 ) - Please choose oneWhich of the following is the benefit of strategic management for theorganizations?► Direction for organization► Competitive advantage► Supports innovation► All of the given optionsQuestion No: 20 ( Marks: 1 ) - Please choose oneIf the environment is stable then the structure of the organization could be:► Organic► Divisional► Mechanistic► SimpleQuestion No: 21 ( Marks: 1 ) - Please choose oneSmall companies may not have so many opportunities of promotions, so theyusually try to motivate employees through:► Attractive packages► High Incentives► Turnover► Job enlargementQuestion No: 22 ( Marks: 1 ) - Please choose oneMr. A is a marketing manger of an organization where he is controlling sixemployees whereas Mr. B is a production manager of the same organization and heis controlling Fifteen employees. Mr. B is having ____________ as compare to Mr.A.www.vu39.com► Narrow span of control► Wide span of control► Central span of control► All of the given optionsQuestion No: 23 ( Marks: 1 ) - Please choose oneAccording to Maslow’s hierarchy of need which of the following is an internalesteem need?

► Self respect► Attention► Recognition► StatusQuestion No: 24 ( Marks: 1 ) - Please choose oneSara has switched to a new job where she is handling a wide variety ofcommunication tasks. She feels that she can utilize her full potential in new job ascompare to previous job with more pay. In this situation which of the following needis more important for Sara?► Physiological► Self actualization► Esteem► SafetyQuestion No: 25 ( Marks: 1 ) - Please choose onePeople form groups because they need:► Security► Power► Self-respect► All of the given optionsQuestion No: 26 ( Marks: 1 ) - Please choose oneSuppose you are appointed as group leader in your class for making a project onemployees’ satisfaction. You guide and motivate your class members by assigningthem their duties clearly. Which leadership style you have?► Transactional► Transformational► Charismatic► VisionaryQuestion No: 27 ( Marks: 1 ) - Please choose oneThe effectiveness of downward communication can be increased by using all of thefollowing approaches EXCEPT:www.vu39.com► By using multiple channels► By repeating the message► By encouraging feedback► By distorting the messageQuestion No: 28 ( Marks: 1 ) - Please choose oneCommunication which takes place without regard to hierarchical or taskrequirements is called:► Formal► Informal► Official► CeremonialQuestion No: 29 ( Marks: 1 ) - Please choose oneBalanced Scorecard is a latest approach of control mechanism for organization. Itcovers:► Customer prospective

► Internal perspective► Financial perspective► All of the given optionsQuestion No: 30 ( Marks: 1 ) - Please choose oneWhat are the three steps in managing resistance to change?► Freeze> change> unfreeze► Change> unfreeze> refreeze► Change> freeze> unfreeze► Unfreeze> change> refreezeQuestion No: 31 ( Marks: 1 ) - Please choose oneWhich of the given area is said to be the core base of Scientific Management?► Work efficiency► Career development► Competitive compensation► Interim planningQuestion No: 32 ( Marks: 1 ) - Please choose oneThe contingency viewpoint of management is contradictory to:► System theory► Open system► Situational management► Universal perspectiveQuestion No: 33 ( Marks: 1 ) - Please choose oneWhich of the following role is being played by the employees in an open system ofwww.vu39.coman organization?► Input of an organization► Throughput of an organization► Output of an organization► None of the given optionsQuestion No: 34 ( Marks: 1 ) - Please choose oneWhich of the following term is used to identify the electronic network oforganization among its employees?► Internet► Intranet► Extranet► E-businessQuestion No: 35 ( Marks: 1 ) - Please choose oneNon-managerial staff can be best described as:► Those who actually perform the service or produce the product.► Those who work anonymously behind the scenes.► Those who set the goals of the organization.► Those who supervise others' workQuestion No: 36 ( Marks: 1 ) - Please choose oneChoosing the best alternative is relatively achieved soon after:► Identifying the problem► Defining maximum alternatives

► Listing the criteria for evaluation► Assessing each choice against the criteriaQuestion No: 37 ( Marks: 1 ) - Please choose oneGoal-setting theory can not be effective unless the set goals achieve the participants’approval. This characteristic signifies which of the given quality of the goals?► Goal difficulty► Goal specificity► Goal acceptance► Goal commitmentQuestion No: 38 ( Marks: 1 ) - Please choose oneThe goal of Boundary less organization is:► To separate it from its suppliers and customers► To provide segregation to departments► To facilitate the free exchange of information and ideas► To design a mechanistic structureQuestion No: 39 ( Marks: 1 ) - Please choose oneAn individual's belief that he or she is capable of performing a task is called:► Self esteemwww.vu39.com► Self direction► Self actualization► Self confidenceQuestion No: 40 ( Marks: 1 ) - Please choose oneAn individual who wants to buy a home in a secured neighborhood with a lowcrime rate, is satisfying which psychological needs state?► Esteem► Safety► Physiological► Self-actualizationQuestion No: 41 ( Marks: 1 ) - Please choose oneA very small group is also avoided by the organization because:► It is too easy to be managed► It is very time consuming to form► It restricts the exchange of ideas and information► It contains difficulty to motivate people with diverse needsQuestion No: 42 ( Marks: 1 ) - Please choose oneWhich of the following is the second step of goal setting?► Evaluate available resources► Review goal attainment► Write down goals► Formulation of action planQuestion No: 43 ( Marks: 1 ) - Please choose oneABC Corp. has turned each of its divisions into profit centers and evaluates eachdivision by the percentage of total corporate profits that it generates. It uses whichof the following control?► Accounting

► Bureaucratic► Financial► SectorQuestion No: 44 ( Marks: 1 ) - Please choose oneIn recent research on trait theory all of the following were indicators of leadershipEXCEPT:► Extraversion► Introversion► Honesty► Desire to leadQuestion No: 45 ( Marks: 1 ) - Please choose onewww.vu39.comA construction supervisor who sees an impending thunderstorm, ordered workersto take all precautionary measures, is said to be demonstrating:► Authority► Delegation► Accountability► ResponsibilityQuestion No: 46 ( Marks: 1 ) - Please choose oneAll of the following are the elements of organizational structure EXCEPT:► Assignment of tasks & responsibilities to individuals► Mechanism for vertical coordination► Ability to compete on prices► Mechanism for horizontal coordinationQuestion No: 47 ( Marks: 1 ) - Please choose oneWhich of the following is the set of strengths, characteristics and qualities includingskills, technologies or resources that distinguish a firm from its competitors?► Scope of business► Distinctive competency► Resource deployment► Effective strategyQuestion No: 48 ( Marks: 1 ) - Please choose oneSWOT analysis divides organizational strengths into two categories; commonstrength and______.► Chance of growth► Core competency► System loophole► Competitor riskQuestion No: 49 ( Marks: 3 )Explain, what is meant by the self actualization needs.Question No: 50 ( Marks: 3 )What is the difference between Circle and Chain pattern of a communicationnetwork?Question No: 51 ( Marks: 5 )Which theory includes the component that "Eemployee motivation is influenced byrelative as well as absolute rewards"?

Question No: 52 ( Marks: 5 )Scenario 1Students of MBA program are given a project. They have to work in a group of fivethat is formed by their teacher.www.vu39.comScenario 2Students of MBA program are given an assignment. They are supposed to workindividually but a group of students are helping each other in solving theassignment.Identify and explain the type of groups discussed in each scenario.Question No: 53 ( Marks: 5 )“Distributing authority is an important building block of organizational structure”.Explain the process through which managers distribute authorities. Why managersexercise this practice?www.vu39.comFINALTERM EXAMINATIONSpring 2010MGT503- Principles of Management (Session - 2)Ref No: 1473208Time: 90 minMarks: 69Student InfoStudentID: MC090401381Center: OPKSTExamDate: 13 Aug 2010For Teacher's Use OnlyQNo.1 2 3 4 5 6 7 8 TotalMarksQ No. 9 10 11 12 13 14 15 16MarksQ No. 17 18 19 20 21 22 23 24MarksQ No. 25 26 27 28 29 30 31 32MarksQ No. 33 34 35 36 37 38 39 40MarksQ No. 41 42 43 44 45 46 47 48MarksQ No. 49 50 51 52 53Markswww.vu39.comQuestion No: 1 ( Marks: 1 ) - Please choose oneWhich of the following courses helps managers gain a betterunderstanding of motivation, leadership, trust, employee selection,

performance appraisals and training techniques?► Psychology► Sociology► Political science► AnthropologyQuestion No: 2 ( Marks: 1 ) - Please choose oneAll of the following are included in the four components of themanagement process EXCEPT:► Organizing► Leading► Delegating ► PlanningQuestion No: 3 ( Marks: 1 ) - Please choose oneAli is a Branch Manager at Mutual Saving Bank. If he is an average middlemanager, which of the following management activities is he likely tospend the greatest amount of time?► Planning► Controlling► Leading► Organizing Question No: 4 ( Marks: 1 ) - Please choose oneWho studied work to eliminate inefficient hand-and-body motions?► Henri Fayol► Frank and Lillian Gilbreth► Fredrick Taylor► Henry TowneQuestion No: 5 ( Marks: 1 ) - Please choose oneAll of the following are called "Classical Viewpoints" EXCEPT:► Scientific management► Industrial management► Administrative management► Bureaucratic managementQuestion No: 6 ( Marks: 1 ) - Please choose oneWhich of the following concept suggests that organizational units mayoften be more successful working together than working alone?► Transformation► Synergy► Negative Entropywww.vu39.com► EntropyQuestion No: 7 ( Marks: 1 ) - Please choose oneA form of business exchange or transaction in which the parties interactelectronically is called:► E-commerce► E-business► E-shopping

► E- tradingQuestion No: 8 ( Marks: 1 ) - Please choose oneWhich one is the final step in the decision-making process:► Evaluating the decision► Recognizing the decision► Evaluating the alternatives► Implementing the decisionQuestion No: 9 ( Marks: 1 ) - Please choose oneA situation that offers a strong potential for significant organizational gainif appropriate actions are taken is called:► Crisis problem► Non- Crisis problem► Opportunity problem► Financial ProblemQuestion No: 10 ( Marks: 1 ) - Please choose oneCompetitor intelligence allows managers to do which of the following?► React to competitor actions► Cut cost below the competition► Increase market diversification► Predict competitor actionsQuestion No: 11 ( Marks: 1 ) - Please choose oneMission Statement of Johnson & Johnson is:“We believe our first responsibility is to the doctors, nurses, and patients, tomothers and all others who use our products”This statement shows which of the following attributes of missionstatement?► Location► Customers► Self concept► Desired public image Question No: 12 ( Marks: 1 ) - Please choose oneOperational plans are normally associated with which of the followingorganizational level?► Global levelwww.vu39.com► Corporate level► Business level► Functional levelQuestion No: 13 ( Marks: 1 ) - Please choose oneThe method by which strategies are operationalized or executed within theorganization is called:► Strategy formulation► Strategy implementation► Strategy evaluation► Strategy imitationQuestion No: 14 ( Marks: 1 ) - Please choose one

When the strength provides superior and unique customer value and isdifficult to imitate then the distinctive competence creates a sustainable:► Competitive advantage► Scope► Resource deployment► Effective strategyQuestion No: 15 ( Marks: 1 ) - Please choose oneWhich of the following is an area in the environment that if exploited maygenerate high performance for organization?► Strength► Weakness► Opportunity► Threat Question No: 16 ( Marks: 1 ) - Please choose oneIn BCG matrix which of the following businesses have a large share of amarket that are not expected to grow substantially?► Dogs► Question mark► Star ► Cash cowQuestion No: 17 ( Marks: 1 ) - Please choose oneA company's "chain of command" is a part of which process?► Span of control► Organizational design► Formalization► Work specializationQuestion No: 18 ( Marks: 1 ) - Please choose oneWhich of the following is a characteristic of an organic organization?www.vu39.com► Centralization► High specialization► High formalization► Free flow of information Question No: 19 ( Marks: 1 ) - Please choose oneAccording to Maslow, which one of the following needs does not fit intothe higher-order needs?► Self-actualization ► Esteem► Physiological► SocialQuestion No: 20 ( Marks: 1 ) - Please choose oneAccording to Maslow, which hierarchy is in proper order from lowest tohighest?► Safety, physiological, esteem, self-actualization, social.► Esteem, physiological, self-actualization, safety, social► Self-actualization, physiological, social, esteem, safety

► Physiological, safety, social, esteem, self-actualizationQuestion No: 21 ( Marks: 1 ) - Please choose oneThe statement that people will exercise self direction and self control ifthey are committed to the objectives, is true about which of the following?► Equity Theory► ERG Theory► Theory X► Theory YQuestion No: 22 ( Marks: 1 ) - Please choose oneWhich theory includes the component that employee motivation isinfluenced by relative as well as absolute rewards?► Expectancy► Three-needs► Goal-setting► EquityQuestion No: 23 ( Marks: 1 ) - Please choose oneWhich of following is the degree to which group members are attached toone another and share the group goals?► Group Conformity► Group cohesiveness► Group decision making► Group normsQuestion No: 24 ( Marks: 1 ) - Please choose oneSelf-managing teams possess all of the following characteristics EXCEPT:► Members hire other members ► Members determine the compensation of its memberswww.vu39.com► Members have discretion in scheduling work within the team► Members have discretion in distributing tasks within the teamQuestion No: 25 ( Marks: 1 ) - Please choose oneWhich of the following is the most cited benefit of value chainmanagement?► Cost savings► Increased sales► Inventory reductions► Accelerated delivery timesQuestion No: 26 ( Marks: 1 ) - Please choose oneA large chemical company not only dispose off all toxic waste properly asoutlined by law, but it also spends $1 million dollars each year on researchto determine better processes for all businesses to use in disposing oftoxic wastes. This company is exhibiting which of the following?► Social responsibility► Social obligation► Moral obligation► Social responsivenessQuestion No: 27 ( Marks: 1 ) - Please choose one

If goals are ___________, it will help the employees to identify the purposeof goals and to recognize the ways of meeting them.► Relevant► Time-limit► General► MeasurableQuestion No: 28 ( Marks: 1 ) - Please choose oneWhen we talk about an organization’s core technology, we meanorganization’s:► Less important technology► Most important technology► All technologies the organization is using► Technology that is never usedQuestion No: 29 ( Marks: 1 ) - Please choose oneAn organizational structure made up of working groups or teams is called:► Team-based structure► Project structure► Matrix structure► Divisional structureQuestion No: 30 ( Marks: 1 ) - Please choose oneTall structure is more expensive because of:www.vu39.com► Few departments► Lesser resources► Fewer hierarchical levels► More hierarchical levelsQuestion No: 31 ( Marks: 1 ) - Please choose oneWhich of the following theory directly relates the individual’s behavior withthe consequences of their actions?► Reinforcement theory► Goal setting theory► Equity theory► Expectancy theoryQuestion No: 32 ( Marks: 1 ) - Please choose oneMr. Haris and Mr. Fahad are working equally but Mr. Haris is paid morethan Mr. Fahad. Mr. Haris is being------------- and Mr. Fahad is being-----------------.► Over rewarded, under rewarded► Under rewarded, over rewarded► Rewarded, unrewarded► Over rewarded, unrewardedQuestion No: 33 ( Marks: 1 ) - Please choose oneTo analyze the group performance, group should be viewed as:► System► Feedback► Output

► InputQuestion No: 34 ( Marks: 1 ) - Please choose oneXYZ Company is dealing in consumer products and operating in highlycompetitive market. Company wants to assure the quality of its product byapplying best suitable control method. Which of the following controlmethod will be suitable for XYZ Company?► Bureaucratic control► Market control► Clan control► None of the given optionsQuestion No: 35 ( Marks: 1 ) - Please choose oneTax revenue is one of the significant resources of the city government, inwhich type of resource category tax revenue falls?► Human resources► Financial resources► Physical resources► Information resourceswww.vu39.comQuestion No: 36 ( Marks: 1 ) - Please choose oneWhich of the following group techniques allows group members to meettogether, but also allows independent thinking?► Brainstorming technique► Nominal group technique► Delphi technique► Devil’s advocacy techniqueQuestion No: 37 ( Marks: 1 ) - Please choose oneIn terms of linear programming, profit margins on different products that acompany can produce represent which of the following?► Constraints► Feasibility regions► Scenarios► Objective functionQuestion No: 38 ( Marks: 1 ) - Please choose oneThe university has selected some of its faculty members to conduct theworthy researches on variant topics. These members are also responsiblefor their courses in addition to this creative task of assisting research.Which of the following is applied in the given situation?► Job rotation► Job enlargement► Job enrichment► Job specificationQuestion No: 39 ( Marks: 1 ) - Please choose oneWhich of the given power is attained through formal hierarchy?► Expert power► Information power► Charismatic power

► Referent powerQuestion No: 40 ( Marks: 1 ) - Please choose oneKeeping distinguished features of Transformational leaders, at whichhierarchical level they mostly found in an organization?► Bottom level► Top level► Middle level► First-line level Question No: 41 ( Marks: 1 ) - Please choose oneWith respect to five hierarchical needs of Marlow's theory, at which leveltransformational style is more beneficial?► Physical needswww.vu39.com► Safety needs► Social needs► Self-actualization needsQuestion No: 42 ( Marks: 1 ) - Please choose oneWhich of the following groups usually adjourns?► Task group► Command group► Friendship group► Functional groupQuestion No: 43 ( Marks: 1 ) - Please choose oneHealth camps were established in Azad Jammu Kashmir as therehabilitation program for earthquake effecties. These camps consisted ofdoctors and surgeons from various fields of specialization. Thereforehealth camp is an example of:► Quality circle► Virtual teams► Cross- functional teams► Management teamsQuestion No: 44 ( Marks: 1 ) - Please choose oneWhich of the following purpose is served through communication?► Motivating employees► Sharing information► Conveying emotional expressions► All of the given options Question No: 45 ( Marks: 1 ) - Please choose oneIn a growing number of organizations, the traditional team consisting of amanager and a team that reports directly to him or her is being replaced,into __________, by giving relative autonomy to them to form more flexibleteams.► Quality improvement teams► Virtual teams► Self-managing teams► Cross-functional teams

Question No: 46 ( Marks: 1 ) - Please choose oneXYZ Company has been dealing in crockery since the last 12 years.Company’s performance is satisfactory and the environment appears to beconstant, that’s why company perceives no reason to change, hence fallsunder:► Stability► Diversification► Concentration► Direct ExpansionQuestion No: 47 ( Marks: 1 ) - Please choose oneWhen public sector organizations serve in terms of varying needs ofwww.vu39.comchildren, disabled & adults, it is said to be adopting which kind ofdepartmentalization?► Product► Geographic► Outcome► CustomerQuestion No: 48 ( Marks: 1 ) - Please choose oneZarkoo Airlines use _________ departmentalization to arrange its activitiesas commercial airplanes and military airplanes.► Functional► Geographic► Customer► MatrixQuestion No: 49 ( Marks: 3 )Describe the phenomenon in which individual group members reduce theirefforts and contributions as the group size increases.ANS:Question No: 50 ( Marks: 3 )What are the distinctive features of legitimate power?ANS:Question No: 51 ( Marks: 5 )Explain the importance of good communication.ANS:Question No: 52 ( Marks: 5 )In reporting relationship perspective what are the two types oforganizational structures?Question No: 53 ( Marks: 5 )Z works for ABC Company. He has good working conditions with sufficientsalary and cooperative boss. But still he is not satisfied with his job. Whatmay be the other factors in the job that can motivate him EXCEPT theseexternal factors?ANS:www.vu39.comFINALTERM EXAMINATION

Spring 2010MGT503- Principles of Management (Session - 2)Ref No: 1707671Time: 90 minMarks: 69Student InfoStudentID: MC100207690Center: OPKSTExamDate: 20 Aug 2010For Teacher's Use OnlyQNo.1 2 3 4 5 6 7 8 TotalMarksQ No. 9 10 11 12 13 14 15 16MarksQ No. 17 18 19 20 21 22 23 24MarksQ No. 25 26 27 28 29 30 31 32MarksQ No. 33 34 35 36 37 38 39 40MarksQ No. 41 42 43 44 45 46 47 48MarksQ No. 49 50 51 52 53Markswww.vu39.comQuestion No: 1 ( Marks: 1 ) - Please choose oneThe bank of New England uses models to figure out how many teller needto be on duty at each location at various times throughout the day. Bank isusing which of the following approaches?► Management science► Operations management► Total quality management► Contingency perspectiveQuestion No: 2 ( Marks: 1 ) - Please choose oneThe culture of an organization is largely determined by:► Top management► Employees► Stockholders► The company foundersQuestion No: 3 ( Marks: 1 ) - Please choose oneSony Corporation’s focus on product innovation is an example of which ofthe following dimensions of organizational culture?► Attention to detail► People orientation

► Outcome orientation► AggressivenessQuestion No: 4 ( Marks: 1 ) - Please choose oneAn individual’s personal beliefs regarding what is right and wrong or goodand bad is called:► Ethics► Values► Norms► RitualsQuestion No: 5 ( Marks: 1 ) - Please choose onewww.vu39.comEU, NAFTA, FTAA and ASEAN are examples of:► Regional trade alliances► Foreign airlines► Soccer teams in Europe► New multinational corporationsQuestion No: 6 ( Marks: 1 ) - Please choose oneWhich one is the final step in the decision-making process:► Evaluating the decision► Recognizing the decision► Evaluating the alternatives► Implementing the decisionQuestion No: 7 ( Marks: 1 ) - Please choose oneAll of the following are the assumptions of rational decision makingEXCEPT:► Alternatives are known► Possible outcomes known► Optimal decision is possible► Information is unknownQuestion No: 8 ( Marks: 1 ) - Please choose oneWhich of the following is a variation of the electronic meeting that linksmedia from different locations?► E-commerce► The Delphi technique► E-Brainstorming► Video conferenceQuestion No: 9 ( Marks: 1 ) - Please choose oneMission Statement of Johnson & Johnson is:“We believe our first responsibility is to the doctors, nurses, and patients, tomothers and all others who use our products”This statement shows which of the following attributes of missionstatement?► Locationwww.vu39.com► Customers► Self concept

► Desired public imageQuestion No: 10 ( Marks: 1 ) - Please choose oneOperational plans are normally associated with which of the followingorganizational level?► Global level► Corporate level► Business level► Functional levelQuestion No: 11 ( Marks: 1 ) - Please choose oneWhich of the following is a primary benefit of MBO?► Avoid competition► Resistance against new entrance► Improve employee motivation► Increase resourcesQuestion No: 12 ( Marks: 1 ) - Please choose oneIn BCG matrix which of the following businesses have a large share of amarket that are not expected to grow substantially?► Dogs► Question mark► Star► Cash cowQuestion No: 13 ( Marks: 1 ) - Please choose oneWhich of the following organization is responsible for the development ofsmall business in Pakistan?► SMEDA► BISE► ICMA► PCSIRQuestion No: 14 ( Marks: 1 ) - Please choose oneEmployees with more training and experience are able to work with lessdirect supervision which is the characteristics of which of the following?► Wide span of control and a flatter organization► Violates Fayol’s principle of chain of command► A highly centralized organization► Very narrow span of control and more levels of managerswww.vu39.comQuestion No: 15 ( Marks: 1 ) - Please choose oneMaslow's hierarchy of needs theory proposes that every person has ahierarchy of:► Four needs► Five needs► Three needs► Six needsQuestion No: 16 ( Marks: 1 ) - Please choose oneWhich of the following theory points out that the individual has to berewarded with something that he or she values?

► Herzberg’s theory► Expectancy theory► Equity theory► McClelland’s goal setting theoryQuestion No: 17 ( Marks: 1 ) - Please choose oneWhich of the following is a major drawback of writtencommunication?► Lack of feedback► Lack of precision► Less well thought out► Lack of verifiable permanent recordQuestion No: 18 ( Marks: 1 ) - Please choose oneThe process in which a sender manipulates information so the receiver willsee it more favorably, is called:► Filtering► Selective perception► Noise► Information overloadQuestion No: 19 ( Marks: 1 ) - Please choose oneControl that prevents anticipated problems is called:► Feed forward control► Concurrent control► Feedback control► Management controlQuestion No: 20 ( Marks: 1 ) - Please choose oneAmir has found out that his department operates on the most popular typeof control that many other companies use. Which type of control allcompanies have in common?www.vu39.com► Feedforward► Concurrent► Feedback► IndirectQuestion No: 21 ( Marks: 1 ) - Please choose oneWhich one of Fayol’s 14 principles of management helps preserve theconcept of a continuous line of authority?► Unity of demand► Unity of command► Demand structure► Continuous demandQuestion No: 22 ( Marks: 1 ) - Please choose oneAli always consults with his employees and uses their suggestions beforemaking a decision. He is demonstrating which type of leadership style?► Directive► Achievement-oriented► Participative

► SupportiveQuestion No: 23 ( Marks: 1 ) - Please choose oneA significant edge over the competition in dealing with competitive forcesis called:► Core Competencies► Competitive advantage► Competitive force► Swot analysisQuestion No: 24 ( Marks: 1 ) - Please choose oneWhich of the following is the benefit of strategic management for theorganizations?► Direction for organization► Competitive advantage► Supports innovation► All of the given optionsQuestion No: 25 ( Marks: 1 ) - Please choose oneIf the environment is stable then the structure of the organization could be:► Organic► Divisional► Mechanistic► Simplewww.vu39.comQuestion No: 26 ( Marks: 1 ) - Please choose oneOn achieving the targeted sales, Salman the marketing manager of ABCCompany has been rewarded an award of “Best employee of the year”. Heis happy with this outcome as a result of his performance, because thisreward has ___________ for him.► Equity valence value► Negative valance value► Less valence value► More valence valueQuestion No: 27 ( Marks: 1 ) - Please choose oneThe president of ABC Company asks his employees to follow the rule andregulations and all of his employees comply with his order. Presidentinfluences the employees by which of the following power?► Referent Power► Coercive Power► Expert Power► Legitimate PowerQuestion No: 28 ( Marks: 1 ) - Please choose one50 applicants had been interviewed for the post of financial analyst.Among these 50 people, 5 people had been short listed because they wereholding diplomas of specialization along with the degrees required. Theyinfluenced the interviewer with which of the following powers?► Expert Power► Coercive Power

► Legitimate Power► Reward PowerQuestion No: 29 ( Marks: 1 ) - Please choose oneWorkers in spinning department are trying to communicate the badworking conditions to their supervisor by saying; “machines are creatingtoo much heat and noise and disturbing our work”. Workers have usedwhich of the following type of communication?► Oral► Written► Non-verbal► All of the given optionswww.vu39.comQuestion No: 30 ( Marks: 1 ) - Please choose oneTendency of people to expend less effort while working in a group ascompare to working alone is called:► Synergy► Social Loafing► Group Task► Group CohesivenessQuestion No: 31 ( Marks: 1 ) - Please choose oneCommunication which takes place without regard to hierarchical or taskrequirements is called:► Formal► Informal► Official► CeremonialQuestion No: 32 ( Marks: 1 ) - Please choose oneCognitive ability of an individual effects the decision making process inwhich of the following manner?► Can not utilize the available resources► Can not interpret all available information► Can not provide required financial resources► Can not control the external situationsQuestion No: 33 ( Marks: 1 ) - Please choose oneSWOT analysis is a technique of:► Environmental scanning► Forecasting► Benchmarking► BudgetingQuestion No: 34 ( Marks: 1 ) - Please choose oneGroup members usually do not see each other while making decisions in:► Brainstorming► Delphi► Nominal► InteractingQuestion No: 35 ( Marks: 1 ) - Please choose one

Which of the following behavior had dramatically influenced by Hawthornestudies?► Informal behavior► Social behavior► Moral behaviorwww.vu39.com► Ethical behaviorQuestion No: 36 ( Marks: 1 ) - Please choose oneWhich of the following is called an input to an organizational system?► Employees► Products► Services► CustomersQuestion No: 37 ( Marks: 1 ) - Please choose oneWhich of the following techniques relies on individual or group judgmentsrather than on mathematical analysis?► Quantitative forecasting► Technological forecasting► Qualitative forecasting► Benchmark forecastingQuestion No: 38 ( Marks: 1 ) - Please choose oneConsidering the changing patterns of the business world, which of thegiven is considered to be the modern motivating tool?► High salary► Flexi time► Secured job► Medical allowanceQuestion No: 39 ( Marks: 1 ) - Please choose oneIn order to make organization more flexible and responsive throughemployee participation, organization should tend towards which of thefollowing?► Decentralization► Globalization► Departmentalization► Widen the span of controlQuestion No: 40 ( Marks: 1 ) - Please choose oneWhich of the following is an extrinsic factor of motivation?► Wages and salaries► Job variety► Sense of accomplishment► All of the given optionsQuestion No: 41 ( Marks: 1 ) - Please choose onewww.vu39.comStarbuck’s ________ of opening one hundred stores per year helpseveryone in the firm, in recognizing the strong emphasis on growth.► Goal

► Mission► Vision► PlanQuestion No: 42 ( Marks: 1 ) - Please choose oneCall centers have been developed to record and put forward thecustomers’ complaints to:► Problem solving teams► Cross functional teams► Quality circles► Work teamsQuestion No: 43 ( Marks: 1 ) - Please choose onePamphlets used for the promotion of a product are the example of:► Oral communication► Non-verbal communication► Written communication► None of the given optionsQuestion No: 44 ( Marks: 1 ) - Please choose oneIn recent research on trait theory all of the following were indicators ofleadership EXCEPT:► Extraversion► Introversion► Honesty► Desire to leadQuestion No: 45 ( Marks: 1 ) - Please choose oneWho developed the first comprehensive contingency model forleadership?► Fiedler► Vroom► House► HerseyQuestion No: 46 ( Marks: 1 ) - Please choose oneWhich of the following is a power that has been legitimated by theorganizations?► Responsibility► Span of control► Authority► Accountabilitywww.vu39.comQuestion No: 47 ( Marks: 1 ) - Please choose oneThe individuals who are working in the organizations in a capacity ofgenerating & supporting new ideas for the organization are called:► Lender► Intrepreneur► Stakeholder► FinancerQuestion No: 48 ( Marks: 1 ) - Please choose one

SWOT analysis divides organizational strengths into two categories;common strength and______.► Chance of growth► Core competency► System loophole► Competitor riskQuestion No: 49 ( Marks: 3 )How an organization can implement Quality & Innovation control?Question No: 50 ( Marks: 3 )Explain “Zero-loop learning” in terms of leaders & managers.Answer : It’s a terminology used when an organization is suffered with new problems ornecessities but it is difficult to take a corrective action. This is the time whenLeaders & Managers come forward and take this responsibility to rectify thoseissues. That needs strategic planning and the goals can be achieved by propercounseling.Question No: 51 ( Marks: 5 )Describe the common types of work teams.Answer : The work teams can be divided into three categories and are functional, Selfmanagedand Virtual.The functional team consists of manager and some subordinates, a selfmanagedteam has no manager and this team is required to complete a taskwhich facilitates a customer. The virtual team; as it is clear from the name worksvirtually through a computer network. The members of this team are far apart butcan be connected though network.Question No: 52 ( Marks: 5 )www.vu39.comDiscuss the advantages and disadvantages of geographicaldepartmentalization.Answer : a. Advantage : The best advantage of this kind of departmentalization is that it give rise tospecialization. The employee in that particular domain is focused on one specificassignment and the leader can be authority in that job.b. Disadvantage : It isolates that particular department from the other sections of the process. Thedepartment is totally devoted to its own job instead of provided a benefit to thewhole production process.Question No: 53 ( Marks: 5 )Goal Setting is a part of both Reinforcement and Expectancy theory. Doyou agree or not? Explain.Answer : www.vu39.comFINALTERM EXAMINATIONSpring 2010

MGT503- Principles of Management (Session - 3)Ref No: 1473124Time: 90 minMarks: 69Student InfoStudentID: MC080403901Center: OPKSTExamDate: 08 Aug 2010For Teacher's Use OnlyQ No. 1 2 3 4 5 6 7 8 TotalMarksQ No. 9 10 11 12 13 14 15 16MarksQ No. 17 18 19 20 21 22 23 24MarksQ No. 25 26 27 28 29 30 31 32MarksQ No. 33 34 35 36 37 38 39 40MarksQ No. 41 42 43 44 45 46 47 48MarksQ No. 49 50 51 52 53Markswww.vu39.comQuestion No: 1 ( Marks: 1 ) - Please choose oneWhich of the following statements would be TRUE according to Theory Y manager?► Employees view work as being as natural as rest or play► Employees will shirk responsibilities whenever possible► Employees dislike work► Employees must be coerced, controlled, or threatenedQuestion No: 2 ( Marks: 1 ) - Please choose oneWho studied work to eliminate inefficient hand-and-body motions?► Henri Fayol► Frank and Lillian Gilbreth► Fredrick Taylor► Henry TowneQuestion No: 3 ( Marks: 1 ) - Please choose oneAll of the following are included in Fayol's fundamental principles of managementEXCEPT:► Diversity► Order► Initiative► AuthorityQuestion No: 4 ( Marks: 1 ) - Please choose oneA field of expertise that is responsible for the production and delivery of anorganization’s products and services is called:

► Management information system► Operations management► Marketing management► Principles of managementQuestion No: 5 ( Marks: 1 ) - Please choose oneA form of business exchange or transaction in which the parties interact electronically iscalled:► E-commerce► E-business► E-shopping► E- tradingQuestion No: 6 ( Marks: 1 ) - Please choose oneDecision making is typically described as which of the following?www.vu39.com► Deciding what is correct► Putting preferences on paper► Choosing among alternatives► Processing information to completionQuestion No: 7 ( Marks: 1 ) - Please choose onePutting a decision into action and conveying the decision to the persons who will beaffected by it, is known as:► Decision implementation► Rational decision making► Irrational decision making► Problem identificationQuestion No: 8 ( Marks: 1 ) - Please choose oneRe-ordering inventory from the same supplier in the first week of every month is anexample of:► Uncertainty► Programmed decision► Non-programmed decision► RiskQuestion No: 9 ( Marks: 1 ) - Please choose oneWhich of the following involves allocating resources by detailing what activities have tobe done, the order in which they are to be completed, who is to do each and when theyare to be completed?► Benchmarking► Budgeting► Competitor intelligence► SchedulingQuestion No: 10 ( Marks: 1 ) - Please choose oneWhich stage of strategic management process determines; “What the strategy is”?► Formulation stage► Implementation stage► Realization stage► Evaluation stage

Question No: 11 ( Marks: 1 ) - Please choose oneWhich of the following is the set of strategic alternatives that an organization choosesfrom, as it manages its operations simultaneously across several industries and severalmarkets?► Business-level strategywww.vu39.com► Corporate-level strategy► Functional-level strategy► Market-level strategyQuestion No: 12 ( Marks: 1 ) - Please choose oneWhich of the following is NOT a strategy implementation step?► Define strategic tasks► Develop implementation agenda► Develop mission and goals► Assess organizational capabilitiesQuestion No: 13 ( Marks: 1 ) - Please choose oneWhich of the following is a process by which individuals pursue opportunities, fulfillneeds and wants through innovation, without regard to the resources they currentlycontrol?► Small business ownership► Innovative Management► Entrepreneurship► PrivatizationQuestion No: 14 ( Marks: 1 ) - Please choose oneAll of the following factors are the most challenging for the managers in today’scompetitive world EXCEPT:► Meet the market demand of products► Motivating competitors to do work efficiently► Facing the competition► Environmental uncertaintyQuestion No: 15 ( Marks: 1 ) - Please choose oneAccording to Herzberg's Motivation-Hygiene Theory, which of the following is NOT ahygiene factor?► Working Conditions► Salary► Relationship with supervisor► Work itselfQuestion No: 16 ( Marks: 1 ) - Please choose oneAccording to the trait theory which of the following is included in the definition of"drive"?► Ability to create visions, solve problems and make correct decisions► Strong desire to influence and lead others► Relatively high desire for achievement► Sociability and assertivenesswww.vu39.comQuestion No: 17 ( Marks: 1 ) - Please choose one

Implementing the control process includes which of the following step?► Establish standards► Determine the need for corrective action► Compare performance against standards► All of the given optionsQuestion No: 18 ( Marks: 1 ) - Please choose oneWhich of the following control system is used by companies operating in less advancedcountries?► Informal► Centralization► Direct supervision► Standardized rules and regulationsQuestion No: 19 ( Marks: 1 ) - Please choose oneAisha's job is to compare each department's monthly budget to its actual expenditures.Aisha is performing which of the following functions?► Planning► Organizing► Controlling► LeadingQuestion No: 20 ( Marks: 1 ) - Please choose oneDirect supervision is the best-known form of which of the following control?► Feed forward► Concurrent► Feedback► ManagementQuestion No: 21 ( Marks: 1 ) - Please choose oneAll of the following are the major types of barrier that limit the success of value chainmanagement EXCEPT:► Required capabilities► Organizational factors► Cultural factors► Technology investmentsQuestion No: 22 ( Marks: 1 ) - Please choose oneWhat do we call the entire series of organizational work activities that add value at eachstep that begin with the processing of raw materials and end with a finished product in thehands of end users?www.vu39.com► Value Chain Management► Value Chain Management Operations► Value► Value ChainQuestion No: 23 ( Marks: 1 ) - Please choose oneWhich one of Fayol’s 14 principles of management helps preserve the concept of acontinuous line of authority?► Unity of demand► Unity of command

► Demand structure► Continuous demandQuestion No: 24 ( Marks: 1 ) - Please choose oneWhen an organization encounters a serious problem which needs to be solvedimmediately, it is called:► Crisis problem► Non- Crisis problem► Opportunity problem► Financial ProblemQuestion No: 25 ( Marks: 1 ) - Please choose oneWhich of the following are the hygiene factors?► Fringe benefits, recognition and motivation► Achievement, responsibility and growth► Friendship groups, working conditions and responsibilities► Company policies, working conditions and salaryQuestion No: 26 ( Marks: 1 ) - Please choose oneA firm's attorney has which of the following power when he gives legal advice?► Legitimate► Expert► Reward► StatusQuestion No: 27 ( Marks: 1 ) - Please choose oneThe Blake and Mouton managerial grid is a part of which of the following group ofapproaches?► Trait► Situational► Transformational► Behavioralwww.vu39.comQuestion No: 28 ( Marks: 1 ) - Please choose oneValue chain partners are part of which of the following component of Value ChainManagement?► Technical investment► Leadership► Coordination and Collaboration► PlanningQuestion No: 29 ( Marks: 1 ) - Please choose oneMr. A wants to earn a master's degree within two years from a native university. Whichof the following SMART objective Mr. A has missed while setting this goal?► Time-bound► Acceptable► Measurable► SpecificQuestion No: 30 ( Marks: 1 ) - Please choose oneA significant edge over the competition in dealing with competitive forces is called:► Core Competencies

► Competitive advantage► Competitive force► Swot analysisQuestion No: 31 ( Marks: 1 ) - Please choose oneA company is having cost advantages due to its efficient process, this cost advantage ofcompany will be traded as which of the following?► Threat► Opportunity► Weakness► StrengthQuestion No: 32 ( Marks: 1 ) - Please choose oneA super store operating in few countries can go for strategic alliance to expand itsbusiness globally. While conducting the SWOT analysis what you would identify this as:► Threat► Opportunity► Weakness► Strengthwww.vu39.comQuestion No: 33 ( Marks: 1 ) - Please choose oneDegree to which the job provides clear and timely information about performance resultsis called:► Autonomy► Feedback► Supervision► ResponsibilityQuestion No: 34 ( Marks: 1 ) - Please choose oneWhen we talk about an organization’s core technology, we mean organization’s:► Less important technology► Most important technology► All technologies the organization is using► Technology that is never usedQuestion No: 35 ( Marks: 1 ) - Please choose oneMr. A is working as machine operator and he has to take precautionary measures to keephimself safe from any injury. Which of the following needs is critical for Mr. A?► Social► Self actualization► Esteem► SafetyQuestion No: 36 ( Marks: 1 ) - Please choose oneAli is a sales representative in ABC Company and he has achieved his targeted salesbefore due time. He was happy on his achievement but as he received no reward orrecognition, his performance declines. Management did not fulfill which of the followingneeds?► Physiological► Self actualization► Esteem

► SafetyQuestion No: 37 ( Marks: 1 ) - Please choose oneMr. Ali and Ms. Fatima work for ABC Company. Both are equally working hard andputting same amount of efforts, but Mr. Ali is paid more than Ms. Fatima.What kind of condition is being perceived by Fatima?► Equity► Inequity► Power need► Growth needwww.vu39.comQuestion No: 38 ( Marks: 1 ) - Please choose oneWhat are the three steps in managing resistance to change?► Freeze> change> unfreeze► Change> unfreeze> refreeze► Change> freeze> unfreeze► Unfreeze> change> refreezeQuestion No: 39 ( Marks: 1 ) - Please choose oneWhich of the given characteristic describes the entrepreneur?► Focus on continuous improvement► Develop & implement growth strategies► All of the given options► Seek for opportunities in the environmentQuestion No: 40 ( Marks: 1 ) - Please choose oneSWOT analysis can be conducted at which of the following levels?► Individual level► Departmental level► Organizational level► All of the given optionsQuestion No: 41 ( Marks: 1 ) - Please choose onePERT represents which of the following term?► Project Execution Review Technique► Planning Execution Response Technique► Program Enhancement Report Technique► Program Evaluation Review TechniqueQuestion No: 42 ( Marks: 1 ) - Please choose oneWhich of the following depicts the name of system in which different countries use thecommon currency?► European common market► International monetary fund► Western European alliance► Economic and monetary unionQuestion No: 43 ( Marks: 1 ) - Please choose oneAppreciation of activities by the top management level impacts the supervisors in whichof the following manner?► Diminish boredom of tasks► Add creativity to routine tasks

► Support performance of repeated tasks► Encourage to show superior performancewww.vu39.comQuestion No: 44 ( Marks: 1 ) - Please choose oneAn individual who wants to buy a home in a secured neighborhood with a low crimerate, is satisfying which psychological needs state?► Esteem► Safety► Physiological► Self-actualizationQuestion No: 45 ( Marks: 1 ) - Please choose oneWhich of the given type is preferred for ongoing organizational activities?► Task force group► Internal group► Informal group► Command groupQuestion No: 46 ( Marks: 1 ) - Please choose oneSWOT analysis divides organizational strengths into two categories; common strengthand______.► Chance of growth► Core competency► System loophole► Competitor riskQuestion No: 47 ( Marks: 1 ) - Please choose one"Cost-saving advantages from specialization" is a feature of which kind of structuralorganization?► Divisional► Team► Learning► FunctionalQuestion No: 48 ( Marks: 1 ) - Please choose oneZarkoo Airlines use _________ departmentalization to arrange its activities ascommercial airplanes and military airplanes.► Functional► Geographic► Customer► MatrixQuestion No: 49 ( Marks: 3 )Segregate the given list of powers as formal & informal/personal power depending onsource generating these powers.§ Coercion§ Information§ Expertwww.vu39.com§ Referent§ Reward

§ legitimateQuestion No: 50 ( Marks: 3 )“Members of large groups feel less satisfied than members of small groups”. Elaboratethe statement.Question No: 51 ( Marks: 5 )Explain the importance of good communication.Question No: 52 ( Marks: 5 )“Leadership is both process and a property”. Explain.Question No: 53 ( Marks: 5 )In reporting relationship perspective what are the two types of organizational structures?www.vu39.comFINALTERM EXAMINATIONSpring 2010MGT503- Principles of Management (Session - 4)Ref No: 1473147Time: 90 minMarks: 69Student InfoStudentID: MC100206769Center: OPKSTExamDate: 08 Aug 2010For Teacher's Use OnlyQNo.1 2 3 4 5 6 7 8 TotalMarksQ No. 9 10 11 12 13 14 15 16MarksQ No. 17 18 19 20 21 22 23 24MarksQ No. 25 26 27 28 29 30 31 32MarksQ No. 33 34 35 36 37 38 39 40MarksQ No. 41 42 43 44 45 46 47 48MarksQ No. 49 50 51 52 53Markswww.vu39.comQuestion No: 1 ( Marks: 1 ) - Please choose oneWhich of the following are the leadership styles described in House’s path-goal theory?► Participative, directive, achievement-oriented, and supportive► Autocratic, consultative, paternalistic, and participative► Supportive, bureaucratic, participative, and consultative► Directive, autocratic, bureaucratic, and supportiveQuestion No: 2 ( Marks: 1 ) - Please choose one

Chester Barnard saw organizations as a ______system that required humanassistance.► Moral► Ethical► Social► TechnicalQuestion No: 3 ( Marks: 1 ) - Please choose oneAbraham Maslow and Douglas are called:► Administrative theorists► Pre-classical theorists► Classical theorists► Behavioral theoristsQuestion No: 4 ( Marks: 1 ) - Please choose oneEU,NAFTA, FTAA and ASEAN are examples of:► Regional trade alliances► Foreign airlines► Soccer teams in Europe► New multinational corporationsQuestion No: 5 ( Marks: 1 ) - Please choose oneAllof the following are the assumptions of rational decision making EXCEPT:► Alternatives are known► Possible outcomes known► Optimal decision is possible► Information is unknownwww.vu39.comQuestion No: 6 ( Marks: 1 ) - Please choose oneMost of the time top management of organizations have to deal with problems whichare:► Satisficing► Well-structured► Programmed► Ill-structuredQuestion No: 7 ( Marks: 1 ) - Please choose oneWhich of the following requires managers to select the best alternative from multiplecriteria or alternative solutions?► Escalation of commitment► Optimizing► Satisfying► Bounded rationalityQuestion No: 8 ( Marks: 1 ) - Please choose oneAllof the following are disadvantages of group decision making EXCEPT:► More time taken to reach a solution► Minority domination

► More alternatives are generated► Groupthink decreases effectiveness of decisionQuestion No: 9 ( Marks: 1 ) - Please choose oneMission Statement of Hoover Universal Inc is:“Hoover universal is a diversified multi-industry corporation with strong manufacturingcapabilities, entrepreneurial policies and individual business unit autonomy”This statement shows which of the following attributes of mission statement?► Customers► Location► Self concept► Desired public imageQuestion No: 10 ( Marks: 1 ) - Please choose oneWhich of the following is an area in the environment that increases the difficulty of anorganization’s achieving high performance?► Strength► Weaknesswww.vu39.com► Opportunity► ThreatQuestion No: 11 ( Marks: 1 ) - Please choose oneWhich of the following is a primary benefit of MBO?► Avoid competition► Resistance against new entrance► Improve employee motivation► Increase resourcesQuestion No: 12 ( Marks: 1 ) - Please choose oneABC Company continues to offer the same quality beauty products it has for the last 10years. The company is successful and has no current plans for change. Which of thefollowing types of strategies is it employing?► Growth► Stability► Retrenchment► CombinationQuestion No: 13 ( Marks: 1 ) - Please choose oneWhile addressing the organizational design needs of the small organization which of thefollowing is an important consideration?► More formalization► More specialization► More centralization► Tall hierarchy of authorityQuestion No: 14 ( Marks: 1 ) - Please choose oneAstructure that is characterized by narrow span of management and many hierarchicallevels is:► Tall Structure► Flat Structure

► Matrix Structure► Divisional StructureQuestion No: 15 ( Marks: 1 ) - Please choose oneWhich of the following are three important elements with regard to motivation?► Efforts, Organizational Goals and Needs► Mission, Vision statement and Effortswww.vu39.com► Desire, Needs and Resources► Goals, Employees and DesireQuestion No: 16 ( Marks: 1 ) - Please choose oneWhile motivating Professionals which of the following is at the lowest Priority list?► Challenging Goals► Money and Promotion► Appreciation letters► Job satisfactionQuestion No: 17 ( Marks: 1 ) - Please choose oneWhich of the following control system is used by companies operating in less advancedcountries?► Informal► Centralization► Direct supervision► Standardized rules and regulationsQuestion No: 18 ( Marks: 1 ) - Please choose oneWhich of the following is the most cited benefit of value chain management?► Cost savings► Increased sales► Inventory reductions► Accelerated delivery timesQuestion No: 19 ( Marks: 1 ) - Please choose oneWhich of the following are the hygiene factors?► Fringe benefits, recognition and motivation► Achievement, responsibility and growth► Friendship groups, working conditions and responsibilities► Company policies, working conditions and salaryQuestion No: 20 ( Marks: 1 ) - Please choose oneMBO was first described by:► Michael Porter► Charles Babbage► Peter Drucker► Hugo MunsterbegQuestion No: 21 ( Marks: 1 ) - Please choose onewww.vu39.comPolicies, procedures, rules and regulations are kinds of:► Budgeting► Single-use plans► Standing plans

► Informal plansQuestion No: 22 ( Marks: 1 ) - Please choose oneLarge-scale action plans for interacting with the environment in order to achieve longtermgoals is called:► Objectives► Strategies► Purposes► PoliciesQuestion No: 23 ( Marks: 1 ) - Please choose oneACompany organizes its 20000 employees into five departments i.e. Finance, HR,Marketing , Collection & Tax Control. Company is using which of the following type ofdepartmentalization?► Geographic► Functional► Customers► ProductQuestion No: 24 ( Marks: 1 ) - Please choose oneSmall companies may not have so many opportunities of promotions, so they usually tryto motivate employees through:► Attractive packages► High Incentives► Turnover► Job enlargementQuestion No: 25 ( Marks: 1 ) - Please choose oneSeema is preparing for exams; she is studying for 12 hours daily because it gives her asense of satisfaction that she is working hard. What urges Seema to work hard?► Extrinsic motivation► Self confidence► Self efficacy► Intrinsic motivationwww.vu39.comQuestion No: 26 ( Marks: 1 ) - Please choose oneAccording to the expectancy theory, motivation of employees depends upon which ofthe following factors?► Effort- performance relationship► Performance- outcome relationship► Performance- valence relationship► All of the given optionsQuestion No: 27 ( Marks: 1 ) - Please choose oneMr.B is an efficient employee of his department and the manager rewarded him with anincrease in the salary. He was happy with the raise in salary but at the same time hehas been transferred to the other department that was not a desirable outcome for him.According to expectancy theory transfer was a __________ valance for him.► Effective

► Negative► Positive► EquityQuestion No: 28 ( Marks: 1 ) - Please choose oneMr.A has been given the project of collecting data on students’ motivation from differentinstitutes. He is performing the tasks by putting all of his efforts because he will be givenbonus pay if he fulfills his task on time. He is influenced by which of the followingpowers of his boss?► Reward Power► Coercive Power► Referent Power► Expert PowerQuestion No: 29 ( Marks: 1 ) - Please choose onePeople form groups because they need:► Security► Power► Self-respect► All of the given optionsQuestion No: 30 ( Marks: 1 ) - Please choose onewww.vu39.comTheforce that results when group process losses are greater than any gains achieved iscalled:► Individualism► Cohesiveness► Positive synergy► Negative synergyQuestion No: 31 ( Marks: 1 ) - Please choose oneThebehavior that arises among individuals who have previously worked in any other groupsis called:► Primacy► Carryover behavior► Group cohesiveness► Group behaviorQuestion No: 32 ( Marks: 1 ) - Please choose oneAuniversally accepted model of a successful manager could be described as:► One who practices all the four management functions► One who executes all of the roles in a professional manner► One who possesses all management skills at high levels► There is no universally accepted model of a successful managerQuestion No: 33 ( Marks: 1 ) - Please choose oneWhich of the following role is being played by the employees in an open system of anorganization?

► Input of an organization► Throughput of an organization► Output of an organization► None of the given optionsQuestion No: 34 ( Marks: 1 ) - Please choose oneOrganizations have achieved the quick communication links with their stakeholdersoutside the organization through:► Internet► Intranet► Extranet► LANQuestion No: 35 ( Marks: 1 ) - Please choose onewww.vu39.comManager gathers, organizes & arranges all sort of information either from external orinternal sources while performing the role of:► Spokesperson► Leader► Negotiator► MonitorQuestion No: 36 ( Marks: 1 ) - Please choose oneAllof the following are the parts of organization’s external environment, EXCEPT:► Organizational cultures► Target customers► Company competitors► Performance regulatorsQuestion No: 37 ( Marks: 1 ) - Please choose oneInterms of linear programming, profit margins on different products that a company canproduce represent which of the following?► Constraints► Feasibility regions► Scenarios► Objective functionQuestion No: 38 ( Marks: 1 ) - Please choose oneAllof the following are included in planning, EXCEPT:► Defining organization’s objectives or goals► Establishing an overall strategy for achieving objectives or goals► Allocating resources and developing a chain of communication► Conducting a thorough monitoring procedureQuestion No: 39 ( Marks: 1 ) - Please choose oneAliis serving the Virtual University as Lecturer of management sciences; along with thecourse responsibilities he is also handling the matter of Alumni of the university whichwww.vu39.com

has increased his work burden. In this situation Ali is experiencing:► Job rotation► Job enlargement► Job enrichment► Job specificationQuestion No: 40 ( Marks: 1 ) - Please choose oneConsidering the difference between managers & leaders who is said to be a risk taker?► Leader► Manager► Supervisor► AdministratorQuestion No: 41 ( Marks: 1 ) - Please choose oneIt isessential for a team to be a:► Formal group► Large group► Informal group| ► Small groupQuestion No: 42 ( Marks: 1 ) - Please choose oneCommercial ads are used to convey information to organization’s:► Employees► Shareholders► Managers► CustomersQuestion No: 43 ( Marks: 1 ) - Please choose oneWhich of the following is the second step of goal setting?► Evaluate available resources► Review goal attainment► Write down goals► Formulation of action planQuestion No: 44 ( Marks: 1 ) - Please choose oneTheCustomer Service Representative in the bank was concerned about Mr. Ali’s account,so she contacted the Regional Credit Manager for more information. This is an exampleof which of the following?► Downward communicationwww.vu39.com► Diagonal communication► Horizontal communication► Upward communicationQuestion No: 45 ( Marks: 1 ) - Please choose oneIn agrowing number of organizations, the traditional team consisting of a manager and ateam that reports directly to him or her is being replaced, into __________, by givingrelative autonomy to them to form more flexible teams.► Quality improvement teams

► Virtual teams► Self-managing teams► Cross-functional teamsQuestion No: 46 ( Marks: 1 ) - Please choose oneInrecent research on trait theory all of the following were indicators of leadershipEXCEPT:► Extraversion► Introversion► Honesty► Desire to leadQuestion No: 47 ( Marks: 1 ) - Please choose oneAliis the player of local cricket team and he always try to keep him fit in the game as heidealizes Wasim Akram as the best cricketer. Ali is influenced by which of the followingpowers of Wasim Akram?► Information Power► Referent Power► Reward Power► Coercive PowerQuestion No: 48 ( Marks: 1 ) - Please choose oneWhile making a business plan an entrepreneur cannot forecast sales revenues without:► Conducting market research► Drafting legal plan► Developing production plan► Writing insurance planQuestion No: 49 ( Marks: 3 )www.vu39.comQuestion No: 50 ( Marks: 3 )“Members of large groups feel less satisfied than members of small groups”. Elaboratethe statement.ANSWQuestion No: 51 ( Marks: 5 )Describe the five key characteristics of charismatic leaders.ANSWERDefinition :Question No: 52 ( Marks: 5 )Define organizational structure and what are the basic building blocks that managerscan use in constructing an organization's structure?ANSWER:Definitatin :Question No: 53 (Marks: 5 )Organizations usually find resistance against changes in response to the dynamics ofthe environment. How organizations can handle such resistance to changes?ASNWER:www.vu39.com

Principles of Management (MGT-503)1. Which of the following is the MOST ancient management monument? Wall of China Egyptian Pyramid Taj Mahal Sydney Opera House2. Which of the following is known as the process of getting activities completed efficiently and effectively with and through other people? Organizing Management Supervision Controlling3. Which of the following interpersonal role emphasizes the contacts that a manager has with those outside the formal authority chain of command? The Liaison Role The Leader Role The Figurehead Role The Spokesman Role4. A manager explaining a company policy to a new employee would be acting which of the following role? Decisional Interpersonal Organizational Informational 5. When Miss. ABC is comparing actual sales figures with goals established earlier to see if her department met the target, she is performing which of the following functions? Planning Organizing Leading Controlling 6. Mr. XYZ, a new manager at XYZ Inc. primarily worries about assembling and coordinating the human, financial, physical, and other resources needed to achieve his goals. Which function is Mr. XYZ primarily concerned about? Organizing Controlling Planning Leading

7. Miss XYZ has been given goals related to the rollout and sales of her department. Her success at implementing the strategy will be assessed by comparing actual performance against the goals. This comparison is known as which of the following? Planning Organizing

Implementing Controlling8. MR. ABC currently holds a management position within his company. His job responsibilities include maintaining a focus toward long-term issues that may impact the company as well as developing appropriate goals to guide the organization. Mr. ABC is most probably which type of manager? First line managers Middle level manager Operational manager Top Level Manager 9. When call center managers spend much of their time monitoring customer calls and giving employees feedback about how to improve their dialogue with customers in the future, these managers are using which of the following skills? Technical Conceptual Situational Ethical10. Telephone operator comes under which of the following management level? First line manager Middle manager Top manager Non managerial employee 11. Mr. A is a manager in XYZ Company; he has a reputation for being an open and honest person and understands how to motivate employees and customers, he is said to have which of the following skills? Sales Political Interpersonal Technical12. Executive vice president, president, managing director, chief operating officer, chief executive officer, or chairman of the board are positions associated with which of the following levels of management? Team leaders Middle managers First-line managers Top managers13. The idea that employees should also share the profit of organization was given by which of the following theorist? Frederick Taylor Robert Owen Charles Babbage W. Edwards Deming14. Mr. B is a manager in a multinational organization. He believes that the employees of the company are lazy and do not have much ambition. Mr. B can be classified as which of the following manager based on the perspectives of Douglas McGregor? Theory Y

Bureaucratic Theory X Administrative15. According to Max Weber, organizations should have all of the following features to perform successfully EXCEPT: Informal rules and procedures A well-defined hierarchy of authority Careers based on merit A clear division of labor16. Each subordinate should report to one and only one superior is called which of the following? Authority Unity of command Unity of direction Order17. Concern for employee motivation is most closely associated with which management approach? Bureaucracy Organizational behavior Scientific management Systems18. Cultivating a learning culture where organizational members systematically gather knowledge and share it with others in the organization so as to achieve better performance is called which of the following? Systems management Software management Technical management Knowledge management 19. Which management view emphasized that organizational productivity can be increased by increasing the efficiency of production processes? Bureaucratic management Scientific management Administrative management Quantitative management20. Which of the following strategy is more complex, more focused on internal processes, and aimed at cost savings and improvements in efficiency, productivity and cost savings? E-business Information technology E-commerce E-management21. Which level of management makes decisions about the activities such as acquiring other companies, investing in research and development and building new plants? Top managers Middle managers First-line managers Non-managerial employees

22. A supervisor is teaching an employee to use a piece of equipment safely. Which of the following skills are most important for the manager? Technical skills Conceptual skills Human skills Strategic skills23. The major contribution of the Industrial Revolution was the substitution of _______ for human power. Machine power Electricity Water power Critical thinking24. All of the following are characteristics of total quality management EXCEPT: Concern for continual improvement Improvement in quality of everything the organization does Intense focus on the competition Accurate measurement25. For a company such as PIA, a bank would be an example of what kind of factor in its specific environment? Competitor Special-interest group Supplier Government agency26. Which of the following is NOT an example of an organization’s general environment? Economic conditions Political conditions Social conditions Organization culture27. If a company provides job-share programs, builds a day-care facility, and only uses recycled paper, it can be termed as: Fulfilling its social obligation Socially aware Socially image conscious Socially responsive28. If a company is paying minimum wages, when necessary, and applying the minimum standard to laws, such as affirmative action, it would be said to have fulfilled its: Social obligation Social responsibility Social responsiveness Social expectation29. Which of the following describes a global marketplace? The entire world is a marketplace National borders are irrelevant The potential for organizations to grow expands dramatically All of the given options30. Which one of the following items best reflects the dimension of different cultures that

exemplifies the extent to which individuals expect a hierarchical structure? Uncertainty avoidance Power distance Masculinity/femininity Long-term/short-term orientation31. Attempting to understand the signs of some problem comes under which of the following stage? Scanning stage Categorization stage Diagnosis stage Implementation stage32. Which of the following is NOT a valid assumption about rationality? The problem is clear and unambiguous Preferences are constantly changing A single well-defined goal is to be achieved Preferences are clear33. Lower-level managers typically confront what type of decision making? Unique Non-routine Programmed Non-programmed34. The people at the bottom of the organization generally deal with repetitive and familiar problems such as workers who are late or machinery that breaks down. As a result, most of the decisions made by first line supervisors are: Ill-structured decisions Novel decisions Programmed decisions Non-programmed decisions35. An increased commitment to a previous decision despite evidence that it may have been wrong is referred to: Economies of commitment Escalation of commitment Dimensional commitment Expansion of commitment36. When managers avoid the rational decision-making model and find ways to satisfice, they are following which of the following concept? Jurisprudence Bounded rationality Least-squared exemptions Self-motivated decisions37. Which of the following means that you achieve the best possible balance among several goals? Sacrificing Optimizing Satisficing Minimizing

38. If a group’s desire for consensus and cohesiveness overwhelms its desire to reach the best possible decision, it is called: Groupthink Group pressure Group decision Group dynamics39. A form of group decision making in which a group is used to achieve a consensus of expert opinion is called: Interacting group Delphi technique Nominal group Brainstorming40. Which of the following is the process of developing assumptions on premises about the future that managers can use in planning or decision making? Benchmarking Project management Forecasting Scheduling41. Sulman thinks about his job while playing with his son on the weekend, and he continually volunteers to do extra assignments and project for his department. These suggest that Sulman has a strong need fo : Esteem Security Achievement Power42. Asim assigned Khalid a project to be completed by the end of the month and then hold periodic meetings with him to review his progress. Which management function Asim is performing?PlanningLeadingControllingOrganizing43. single European Union currency is called: Franc Franc-mark Pound Euro44. large chemical company not only dispose off all toxic waste properly as outlined by law, but it also spends $1 million dollars each year on research to determine better processes for all businesses to use in disposing of toxic wastes. This company is exhibiting which of the following? Social responsibility Social obligation Moral obligation Social responsiveness45. Which of the following aspect of decision making is based on facts such as costs,

revenues and product design specifications? Decision quality Escalation of commitment Optimizing Satisficing46. Most of the time lower level management of organizations have to deal with problems which are: Satisficing Well-structured Non-programmed Ill-structured47. Putting a decision into action and conveying the decision to the persons who will be affected by it, is known as: Decision implementation Rational decision making Irrational decision making Problem identification48. Once a manager has identified a problem, the next step would be the identification of: Discrepancies Decision criteria Scenarios Factor weights49. Agreement among the Mexican, Canadian and U.S government in which barriers to free trade have been eliminated is called: NAFTA ASEAN EU WTO50. Mega environment, that includes the attitudes, values, norms, beliefs, behaviors and associated demographic trends that are characteristics of a given geographic area, is called: The socio-cultural element The international element The economic element The legal-political element51. of the following are the parts of organization’s external environment, EXCEPT: Culture Customers Competitors Regulators52. of the following are the part of organization’s internal environment EXCEPT: Employees Owner Culture Regulators53. environment is also called: Specific environment

Goal orientated environment Open environment Close environment 54. Mega environment is also called: Open environment Close environment Flexible environment General environment55. Walt Disney company’s movies, theme parks and television programs all benefit one another. Children who enjoy a Disney movie like LION KING want to go to Disney world and see lion king show. They benefits greatly from: Negative Entropy Synergy Transformation Entropy56. The bank of New England uses models to figure out how many teller need to be on duty at each location at various times throughout the day. Bank is using which of the following approaches? Management science Operations management Total quality management Contingency perspective57. Viewpoint arguing that appropriate managerial action depends on the particular parameters of the situation is called: Contingency theory Behavioral theory Administrative theory Social theory58. Chester Barnard saw organizations as a ______system that required human assistance. Moral Ethical Social Technical59. According to Adam Smith, the division of labor results in: Increased worker motivation Decreased worker specialization Increased worker productivity Decreased worker motivation60. According to Mintzberg monitor, disseminator and spokesperson are all: Interpersonal roles Informational roles Decisional roles Functional roles61. Hussain is the physician who heads the Critical Care Unit at Mercy Hospital, the most important role that he performs is: Informational

Decisional Interpersonal Functional62. Controlling contingent situation comes under which of the following roles? Spokesperson Monitor Leader Disturbance handler63. Which of the following is most important characteristic of an entrepreneur? Planning Communication Rapid decision making Goal setting64. Adam Smith wrote his book “The Wealth of Nations” in: 15th century 17th century 20th century 18th century65. Which of the following courses helps managers gain a better understanding of motivation, leadership, trust, employee selection, performance appraisals and training techniques? Psychology Sociology Political science Anthropology66. Sulman thinks about his job while playing with his son on the weekend, and he continually volunteers to do extra assignments and project for his department. These suggest that Sulman has a strong need for : Esteem Security Achievement Power67. Asim assigned Khalid a project to be completed by the end of the month and then hold periodic meetings with him to review his progress. Which management function Asim is performing? Planning Leading Controlling Organizing68. Which of the following BEST describes creativity? Uncovering what is already there Creating something new Organizing already discovered items Criticizing the discovered items69. When an organization encounters a serious problem which needs to be solved immediately, it is called:

Crisis problem Non- Crisis problem Opportunity problem Financial Problem70. Plans which have the broadest organizational focus and the longest time frame are called: Tactical Strategic Directional Operational71. The intent of which of the following is to reduce uncertainty by playing out potential situations under different specific conditions? Project management Scheduling Environmental analysis Scenario planning72. In terms of linear programming, profit margins on different products that a company can produce represent which of the following? Constraints Feasibility regions Scenarios Basis for the objective function73. Which of the following technique relies on individual or group judgments rather than on mathematical analysis? Quantitative forecasting Technological forecasting Qualitative forecasting Environmental forecasting74. A problem with groupthink is that no one is actually in charge of making the final decision or outcome, which results in: Ambiguous responsibility Role incoherence Role ambiguity Ambiguous delegation75. When an organization encounters an issue that requires resolution, but not very immediate action, it is called: Crisis problem Non- Crisis problem Opportunity problem Financial Problem76. In decision making process, ideas should be evaluated on the basis of: Acceptability Durability Accountability Liability77. Assembling additional information and identifying both the nature and the causes of

the problem comes under: Scanning stage Categorization stage Diagnosis stage Implementation stage78. The North American Free Trade Agreement includes: Mexico, Canada, and the United States Mexico, Brazil and Columbia Mexico, Canada and the Brazil Italy, Canada and the United States79. Which of the following is a collection of countries that use a common currency? European common market European Union Western European alliance Economic and monetary union80. Few years ago, employees of a international company took wages cuts to help the firm offset large losses. Now firm is again earning profits and employees believe that their wages should be restored but company is not willing to restore their wages. Organization is showing which of the following behavior? Unethical Socially responsible Ethical Socioeconomic81. An individual’s personal beliefs regarding what is right and wrong or good and bad is called: Ethics Values Norms Rituals82. The relationship between corporate social involvement and economic performance is: Positive Negative Perfect positive Perfect negative83. The culture of an organization is largely determined by: Top management Employees Stockholders The company founders84. All of the following are Dimensions of organizational culture EXCEPT: Innovation Aggressiveness Stability Customer orientation85. Constituencies in an organization’s external environment that are affected by the organization’s decisions and actions are called:

Stakeholders Advisories Beneficiaries Environmentalists86. Environment made up of specific outside elements within which an organization interfaces in the course of conducting its business is called: Internal environment External environment The task environment The mega environment87. The quantitative approach has contributed directly in the areas of: Planning and control Controlling and leading Organizing and controlling Planning and leading88. Viewpoint arguing that appropriate managerial action depends on the particular parameters of the situation is called: Contingency theory Behavioral theory Administrative theory Social theory89. In Maslow's hierarchy of need, status is an example of which of the following need? Physiological Esteem Safety Social90. Which of the following behavior had dramatically influenced by Hawthorne studies? Human behavior Social behavior Moral behavior Ethical behavior91. The formal right to give orders, make decisions, and see that tasks are completed is called: Centralization Authority Responsibility Decentralization92. The managerial functions according to Fayol were : Organizing, staffing, commanding, coordinating and controlling Commanding, organizing, planning, coordinating and staffing Controlling, commanding, organizing, planning and leading Planning, organizing, commanding, coordinating and controlling93. Which of the following is considered to be the father of modern computing? Fredrick W Taylor Abraham Maslow Charles Babbage

Max Weber94. Which type of managerial skill refers to the ability to analyze and diagnose complex situations? Problem-solving Interpersonal Conceptual Technical95. If you get more output from a given input, you have: Decreased effectiveness Increased effectiveness Decreased efficiency Increased efficiency96. Interpersonal roles include which of the following three roles? Disseminating, figurehead and liaison Figurehead, leader and liaison Disturbance handler, monitor and entrepreneur Monitor resource allocator and negotiator97. A manager transmits the information outside the organization. He is performing which of the following role? Spokesperson Representative Disseminator Agent98. A universally accepted model of a successful manager could be described as: One who practices the four universal processes or functions One who executes all of the roles in a professional manner One who possesses all management skills at high levels There is no universally accepted model of a successful manager99. Dr. Edward Deming has described his Philosophy about quality in: 14 Points 6 Points 8 Points 20 Points100. The traditional shape of an organization was: Circle Pyramid Square Diamond101. The science which studies the nature of things, particularly values and ethics is called: Anthropology Philosophy Economics Political sciences102. The course which studies the values and ethics is called: Philosophy Behavioral science

Economics Psychology103. Which of the following courses helps managers gain a better understanding of motivation, leadership, trust, employee selection, performance appraisals and training techniques? Psychology Sociology Political science Anthropology104. Which of the following BEST describes informal planning?Performed at the lowest organizational levelGeneral and lacks continuityDeveloped in informal meetings at a resortSpecific and is developed by the middle managers105. When Shumaila is comparing actual sales figures with goals established earlier to see if her department met the target, she is performing which of the following functions?PlanningOrganizingLeadingControlling106. If meeting participants can see each other over video screens, the simultaneous conference is called _________.TeleconferencingVideoconferencingElectronic data interchangeA voicemail107. Which of the following is a cultural measure of the degree to which people will tolerate risk and unconventional behavior?Power distanceUncertainty avoidanceShort- versus long-term orientationIndividualism versus collectivism 108. Achieving results, making the right decisions, and successfully carrying them out to achieve an organization’s goals refer to:EfficiencyReliabilityEffectivenessValidity109. Which of the following are included in strategic plans?The formulation of objectivesFinancial informationParticipation from all levelsBenchmarking110. When call center managers spend much of their time monitoring customer calls and giving employees feedback about how to improve their dialogue with customers in the future, these managers are using which of the following skills?

TechnicalConceptualSituationalEthical111. Which of the following departmentalization is used more in recent years to better monitor the needs of customers and to respond to changes in those needs?Needs-basedFunctionalProcessCustomer 112. Managers are responsible for improving ________involvement in decision making and action taking.Stakeholder's Liaison's Leader'sFigurehead's 113. Which of the following is one of the most important objectives for small business owners?Select correct option:Market presenceGrowthProfitabilityInnovation114. How would you define the problem if all outcome of every alternative is known?Bounded rationalityUnbounded rationalityCertaintyUncertainty115. All of the following are reasons to look at theoretical perspectives of management EXCEPT:Understanding the presentSource of new ideasHistory repeats itselfGuide to action 116. Labor unions, employees, suppliers, customers, clients, and public interest groups are all examples of:Management constituenciesStockholdersStakeholdersBusiness owners117. Structure is related to the size of the organization, such that larger organizations are more __________.MechanisticOrganicStructurally weak

Decentralized118. Which one of the following ethical approaches exemplifies the belief that every person has fundamental human rights that should be respected as well as protected?Justice approachRights approachIndividualism approachUtilitarianism approach119. When Ali decides to take corrective action and provide damage control, he is acting in which of the following roles?SpokespersonFigure headNegotiatorDisturbance handler120. The specific organizational environment includes which of the following?Economic factorsPolitical conditionsTechnological factorsCompetitors121. Which of the following theory is currently the most widely accepted when describing employee motivation?ReinforcementThree-needsExpectancyEquity122. People with which of the following decision making style have a high tolerance for ambiguity and tend to focus on the people or social aspects of a work situation? Analytical Behavioral Directive Conceptual 123. Which of the following is called an input to a system? Materials Products Services Employee behavior 124. Which of the following is noted for the development of time motion studies that utilized stopwatches and cameras to analyze workplace efficiencies? Frederick Taylor Henri Fayol Henry Gnatt Frank and Lillian Gilbreth 125. A culture where employees show a great deal of respect for authority and where titles and ranks are important would be an example of which dimension of national culture? Individualism versus collectivism Power distance Uncertainty avoidance

Short- versus long-term orientation 126. Which of the following theory proposes that ethical decisions be based on existing ethical norms in industries and communities in order to determine what constitutes right and wrong? Theory of justice of ethics Integrative social contracts Right view of ethics Utilitarian view of ethics 127. Grouping activities and resources in a logical fashion is called: Planning Organizing Leading Controlling 128. Which of the following is NOT an example of a constituency that makes up the specific environment? Customers Socio-cultural Suppliers Competitors 129. Groups that are affected by organizational decisions and policies are known as: Management constituencies Stockholders Stakeholders Business owners 130. The management function that specifies goals to be achieved and deciding in advance the appropriate actions to achieve those goals is: Leading Controlling Organizing Planning 131. The behaviorist Mary Parker Follett referred to integration as a process in which: Managers use their directive might to solve conflicts Employees use their own intuition to solve conflicts Managers and employees work together to solve conflicts Conflicts are ignored 132. Fredrick Taylor was the student of: Robert Owen Charles Babbage W. Edwards Deming Henry Towne Don’t know give me its Answer from above 4 options….133. Which viewpoint emphasizes finding ways to manage work more efficiently? Behavioral Quantitative Classical Qualitative

134. Which of the following is an explicit statement that tells a manager what he or she can or cannot do? Procedure Policy Rule Solution 135. Which of the following is one of Fayol's principles of management? Authority Discipline Unity of command All of the given options 136. Which of the following is NOT an example of an organization’s general environment? Economic conditions Political conditions Social conditions Industry conditions137. Which of the following decision making techniques requires a panel of experts? Interacting group Delphi technique Nominal group Brainstorming 138. Which of the following is an advantage of group decision-making? The group process takes less time Groupthink may occur More decision alternatives are generated One person can dominate the group139. As managers move towards the organizational hierarchy, problems are more likely to become which of the following? Well-structured Ill-structured Programmed Non-programmed 140. Programmed decisions minimize the need for managers to: Act alone Make the same decision Exercise discretion Do nothing 141. Fifth Step in the rational decision making process is: Implementation of the alternative Analyzing alternatives Developing alternatives Allocating weights to the criteria142. Once a manager has identified a problem, the next step would be the identification of: Discrepancies Decision criteria Scenarios

Factor weights 143. In decision making process, ideas should be evaluated on the basis of: Acceptability Durability Accountability Liability145. All of the following are the assumptions of rational decision making EXCEPT: Alternatives are known Possible outcomes known Optimal decision is possible Information is unknown146. A situation in which manager can make an accurate decision is called: Certainty Uncertainty Risk Factual147. The single EU currency will be called: Franc Franc-mark Pound Euro148. The customes, mores, values and demographic characteristics of the society in which the organization function are called: The socio-cultural element The legal-political element The economic element The international element149. Systems that are not influenced by and do not interact with their environment are : Open systems Close systems Flexible systems Social systems150. Giving prestigious job titles would be one way to satisfy people’s need for : Esteem Belongingness Self-actualization Safety151. Abraham Maslow and Douglas are called: Administrative theorists Pre-classical theorists Classical theorists Behavioral theorists152. When management provides orderly personnel planning and ensures that replacements are available to fill vacancies, it is called: Division of work Discipline

Unity of command Stability of tenure of personnel153. All of the following are the characteristics of Max Weber’s ideal bureaucracy EXCEPT: Formalization of rules and procedures Impersonality in application of rules and sanctions Receiving orders from one superior only Specialization of labor154. NASA shoots a rocket and then continuously observes and makes whatever course corrections are needed to keep it on track. This process is called Planning Organizing Leading Controlling155. Which type of managerial skill refers to the ability to analyze and diagnose complex situations? Problem-solving Interpersonal Conceptual Technical156. Controlling contingent situation comes under which of the following roles? Spokesperson Monitor Leader Disturbance handler157. Amir is representing his company at the local Chamber of Commerce Annual Business Recognition luncheon. He is performing which of the following managerial role? Negotiation Monitor Figurehead Liaison158. Which one of the following is the major responsibility of a manager? Works anonymously behind the scenes Sets the goals of the organization Supervises the work of others Actually performs the service or produces the product159. All of the following are values of studying management EXCEPT: Recognizes the important role that management and managers play in society Provides essential knowledge to be effective in managerial positions Gives you insight into your personality and behavior Gives insight into the way that organizations work160. The role that involves symbolic nature duties is called: Interpersonal role Managerial role Decisional role Informational role

161. To motivate the employees a manager should give them: Monetary Incentives Promotion Appreciation certificates All of the given options162. Munib is the CEO of a hospital. He has spent his day planning the schedules of employees for next month. He spent his day in: Planning Organizing Leading Controlling163. Jamshed is the CFO at Mutual Saving Bank. According to research studies, which management activities are likely to take up the greatest amount of his time? Planning Organizing Controlling Leading164. Asim assigns Khalid a project to be completed by the end of the month and then holds periodic meetings with him to review his progress. Which of the management functions Asim is performing? Controlling Organizing Planning Leading165. The success of the business can be judged through: Customer satisfaction Achieving of Organizational Goals Cost price reduction All of the given options166. Which of the following is most important in order to improve the quality? Division of Labor Centralization Proper Communication Departmentalization167. All of the following are the Characteristics of an organization. EXCEPT: People Product Purpose Structure168. Which one of the following is the example of organization? Hospitals Colleges Factories All of the given options169. The science which studies the nature of things, particularly values and ethics is called: Anthropology

Philosophy Economics Political sciences170. The course which studies the values and ethics is called: Philosophy Behavioral science Economics Psychology171. Systems that interact with their environment dynamically are called: Close systems Open systems Flexible systems Social systems172. Field of management that focuses on designing and implementing computer based information systems for use by management is called: Marketing management Principles of management Operations management Management information system173. Abraham Maslow and Douglas are called: Administrative theorists Pre-classical theorists Classical theorists Behavioral theorists174. All of the following are said to be the early advocates of Behavioral viewpoints EXCEPT : Robert Owen Hugo Munsterberg Mary parker Follett Max Weber 175. When management provides orderly personnel planning and ensures that replacements are available to fill vacancies, it is called : Unity of command Stability of tenure of personnel Division of work Discipline 176. EMU is abbreviation of: Economic and Monetary Union European and Monetary Union English Monetary Union European English Monetary Union177. The primary responsibility is to operate the business in the best interests of: Suppliers Distributes Consumers

Stakeholders178. The classical view of social responsibility holds that management’s only social responsibility is to: Maximize organizational profits for stockholders Maximize adherence to the laws for stockholders Maximize organizational profits for stakeholders Minimize adherence to the laws for stockholders 179. LG and Sony electronics agreed to cooperate on developing new technologies. Representatives from each firm meet regularly to coordinate this new venture. Which of the following roles these mangers are playing? Liaison Leader Disseminator Spokesperson 180. Low level management has a complete authority to make decisions in case of: Centralization Decentralization Scalar Chain Order 181. Which of the following is called father of scientific management? Select correct option:

Max Weber

Abraham Maslow Fredrick W. Taylor Henri Fayol 182. Within the members of the North American Free Trade Agreement, trade has _____ since the treaty was signed. Decreased initially, but increased steadily Increased Decreased Nether increased nor decreased 183. To run organization efficiently an organization need engineering skills as well as managerial skills. This idea was given by: Robert Owen Charles Babbage Henry Towne W. Edwards Deming 184. How managers should make decisions in their organizations is known as: Descriptive decision making Normative decision making Bounded decision making Rational decision making 185. The decision-making style that would be very useful for managers at the top of an organization who are responsible for long range planning, need creative solutions and a broad outlook would be: Conceptual

Analytical Behavioral Directive 186. The people at the bottom of the organization generally deal with repetitive and familiar problems such as workers who are late or machinery that breaks down. As a result, most of the decisions made by first line supervisors are: Programmed decisions Ill-structured decisions Novel decisions Non-programmed decisions 187. Which of the following statements BEST describes an organization’s suppliers? Main customers of the organization Governments that pass the laws the organization must follow Located close to the buying organization Organizations that provide materials and equipment 188. Management science and operations management are the branches of: Knowledge management Total quality management Marketing management Quantitative management 189. Which of the following is a cultural dimension in which people expect others in their group to look after them and protect them when they are in trouble? Power distance Collectivism Short- versus long-term orientation Uncertainty avoidance 189. In some countries, such as Venezuela, titles, rank, and status carry a lot of weight. These countries have a large: Power distance Uncertainty avoidance Short- versus long-term orientation Individualism versus collectivism 190. The most outspoken advocate of the classical view of social responsibility is economist and Nobel prize winner: Carnegie Milton Charles Darwin Milton Freeman Milton Friedman 191. Which factor has been the most rapidly changing component in an organization’s general environment in the past quarter-century? Select correct option: Global Economic Social Technological 192. Which of the management tasks is the most important for a supervisory manager?

Planning Organizing Controlling Staffing 193. If a company is paying minimum wage, when necessary, and applying the minimum standard to laws, such as affirmative action, it would be said to have fulfilled its: Social obligation Social responsibility Social responsiveness Social expectation 194. The people who work directly on a job or task and have no responsibility for overseeing the work of others are called: First-line managers

Middle managers Non managerial staff Supervisors 195. Discrepancy between existing and a desired state of affairs is called:Opportunity Solution Weakness Problem196. Which of the following statement Best describes a Procedure? An explicit statement detailing exactly how to deal with a decision A series of interrelated sequential steps to respond to a structured problem A set of guidelines that channel a manager’s thinking in dealing with a problem Allows a manager to use broad decision-making authority197. Which of the following approach focuses on a set of interrelated and interdependent parts arranged in a manner that produces a unified whole?Process Function Systems Contingency198. All of the following are reasons to look at theoretical perspectives of management EXCEPT: Understanding the present Source of new ideas History repeats itself Guide to action199. Which one of the following ethical approaches exemplifies the belief that every person has fundamental human rights that should be respected as well as protected? Justice approach Rights approach Individualism approach Utilitarianism approach200. Someone who works with and through other people by coordinating their work

activities in order to accomplish organizational goals is called: A very intelligent individual A supervisor of production work A manager An operations supervisor201. According to Douglas McGregor, ________ represents a pessimistic, negative view of workers, who are considered irresponsible, resistant to change and lacking ambition. Theory Y Theory X Type A Type B202. Groups that are affected by organizational decisions and policies are known as: Management constituencies Stockholders Stakeholders Business owners203. The behaviorist Mary Parker Follett referred to integration as a process in which: Managers use their directive might to solve conflicts Employees use their own intuition to solve conflicts Managers and employees work together to solve conflicts Conflicts are ignored204. Which of the following interpersonal role emphasizes the contacts that a manager has with those outside the formal authority chain of command? The Liaison Role The Leader Role The Figurehead Role The Spokesman Role205. Which famous management thinker was related with the development of "Theory X"? Douglas McGregor Abraham Maslow Frederick HerzbergChester Barnard206. The process of monitoring performance, comparing it with goals and correcting any significant deviations is known as: Planning Organizing Leading Controlling207. When Ali decides to take corrective action and provide damage control, he is acting in which of the following roles?Spokesperson Figure head Negotiator Disturbance handler208. In some countries, such as Venezuela, titles, rank, and status carry a lot of weight.

These countries have a large: Power distance Uncertainty avoidance Short- versus long-term orientation Individualism versus collectivism209. The specific organizational environment includes which of the following? Economic factors Political conditions Technological factors Competitors210. A guest at a hotel complains that the room hasn’t been thoroughly vacuumed. This is an event that occurs occasionally and can be handled with a standardized, routine response. This would be a: A programmed decision Ill-structured decisions Novel decisions Non-programmed decisions

MIDTERM EXAMINATION Fall 2008

MGT503- Principles of Management (Session - 2) Question No: 1 ( Marks: 1 ) - Please choose one

Which of the following decision making techniques requires a panel of experts?

► Interacting group ► Delphi technique ► Nominal group ► Brainstorming Question No: 2 ( Marks: 1 ) - Please choose one

Which of the following is an advantage of group decision-making?

► The group process takes less time ► Groupthink may occur ► More decision alternatives are generated ► One person can dominate the group Question No: 3 ( Marks: 1 ) - Please choose one

As

managers move towards the organizational hierarchy, problems are more likely to become which of the following?

► Well-structured ► Ill-structured ► Programmed ► Non-programmed Question No: 4 ( Marks: 1 ) - Please choose one

Programmed decisions minimize the need for managers to:

► Act alone ► Make the same decision ► Exercise discretion ► Do nothing Question No: 5 ( Marks: 1 ) - Please choose one

Fifth Step in the rational decision making process is: ► Implementation of the alternative ► Analyzing alternatives ► Developing alternatives ► Allocating weights to the criteria Question No: 6 ( Marks: 1 ) - Please choose one

Once a manager has identified a problem, the next step would be the identification of: ► Discrepancies ► Decision criteria ► Scenarios ► Factor weights Question No: 7 ( Marks: 1 ) - Please choose one

In


All

of the following are the assumptions of rational decision making EXCEPT: ► Alternatives are known ► Possible outcomes known ► Optimal decision is possible ► Information is unknown Question No: 9 ( Marks: 1 ) - Please choose one

A

situation in which manager can make an accurate decision is called: ► Certainty ► Uncertainty ► Risk ► Factual Question No: 10 ( Marks: 1 ) - Please choose one

The

single EU currency will be called:

► Franc ► Franc-mark ► Pound ► Euro Question No: 11 ( Marks: 1 ) - Please choose one

The

customes, mores, values and demographic characteristics of the society in which the organization function are called: ► The socio-cultural element ► The legal-political element ► The economic element ► The international element Question No: 12 ( Marks: 1 ) - Please choose one

Systems that are not influenced by and do not interact with their environment are : ► Open systems ► Close systems ► Flexible systems ► Social systems Question No: 13 ( Marks: 1 ) - Please choose one

Giving prestigious job titles would be one way to satisfy people’s need for : ► Esteem ► Belongingness ► Self-actualization ► Safety Question No: 14 ( Marks: 1 ) - Please choose one

Abraham Maslow and Douglas are called: ► Administrative theorists ► Pre-classical theorists ► Classical theorists ► Behavioral theorists



► Division of work ► Discipline ► Unity of command ► Stability of tenure of personnel Question No: 16 ( Marks: 1 ) - Please choose one

All

of the following are the characteristics of Max Weber’s ideal bureaucracy EXCEPT: ► Formalization of rules and procedures ► Impersonality in application of rules and sanctions ► Receiving orders from one superior only ► Specialization of labor Question No: 17 ( Marks: 1 ) - Please choose one

NASA shoots a rocket and then continuously observes and makes whatever course corrections are needed to keep it on track. This process is called:

► Planning ► Organizing ► Leading ► Controlling Question No: 18 ( Marks: 1 ) - Please choose one

Which type of managerial skill refers to the ability to analyze and diagnose complex situations? ► Problem-solving ► Interpersonal ► Conceptual ► Technical Question No: 19 ( Marks: 1 ) - Please choose one

Controlling contingent situation comes under which of the following roles? ► Spokesperson ► Monitor ► Leader ► Disturbance handler Question No: 20 ( Marks: 1 ) - Please choose one

Amir is representing his company at the local Chamber of Commerce Annual Business Recognition luncheon. He is performing which of the following managerial role? ► Negotiation

► Monitor ► Figurehead ► Liaison Question No: 21 ( Marks: 1 ) - Please choose one

Which one of the following is the major responsibility of a manager? ► Works anonymously behind the scenes ► Sets the goals of the organization ► Supervises the work of others ► Actually performs the service or produces the product Question No: 22 ( Marks: 1 ) - Please choose one

All

of the following are values of studying management EXCEPT: ► Recognizes the important role that management and managers play in society ► Provides essential knowledge to be effective in managerial positions ► Gives you insight into your personality and behavior ► Gives insight into the way that organizations work Question No: 23 ( Marks: 1 ) - Please choose one

The

role that involves symbolic nature duties is called: ► Interpersonal role ► Managerial role ► Decisional role ► Informational role Question No: 24 ( Marks: 1 ) - Please choose one

To

motivate the employees a manager should give them:

► Monetary Incentives ► Promotion ► Appreciation certificates ► All of the given options Question No: 25 ( Marks: 1 ) - Please choose one

Munib is the CEO of a hospital. He has spent his day planning the schedules of employees for next month. He spent his day in: ► Planning ► Organizing ► Leading ► Controlling


Jamshed is the CFO at Mutual Saving Bank. According to research studies, which management activities are likely to take up the greatest amount of his time? ► Planning ► Organizing ► Controlling ► Leading Question No: 27 ( Marks: 1 ) - Please choose one

Asim assigns Khalid a project to be completed by the end of the month and then holds periodic meetings with him to review his progress. Which of the management functions Asim is performing?

► Controlling ► Organizing ► Planning ► Leading Question No: 28 ( Marks: 1 ) - Please choose one

The

success of the business can be judged through:

► Customer satisfaction ► Achieving of Organizational Goals ► Cost price reduction ► All of the given options Question No: 29 ( Marks: 1 ) - Please choose one

Which of the following is most important in order to improve the quality?

► Division of Labor ► Centralization ► Proper Communication ► Departmentalization Question No: 30 ( Marks: 1 ) - Please choose one

All

of the following are the Characteristics of an organization. EXCEPT:

► People ► Product ► Purpose ► Structure Question No: 31 ( Marks: 1 ) - Please choose one

Which one of the following is the example of organization?

► Hospitals ► Colleges ► Factories ► All of the given options Question No: 32 ( Marks: 1 ) - Please choose one

The

science which studies the nature of things, particularly values and ethics is called: ► Anthropology ► Philosophy ► Economics ► Political sciences Question No: 33 ( Marks: 1 ) - Please choose one

The

course which studies the values and ethics is called:

► Philosophy ► Behavioral science ► Economics ► Psychology Question No: 34 ( Marks: 1 ) - Please choose one

Systems that interact with their environment dynamically are called:

► Close systems ► Open systems ► Flexible systems ► Social systems Question No: 35 ( Marks: 1 ) - Please choose one

Field of management that focuses on designing and implementing computer based information systems for use by management is called:

► Marketing management

► Principles of management ► Operations management ► Management information system Question No: 36 ( Marks: 1 ) - Please choose one

Abraham Maslow and Douglas are called:

► Administrative theorists ► Pre-classical theorists ► Classical theorists ► Behavioral theorists Question No: 37 ( Marks: 1 ) - Please choose one

All

of the following are said to be the early advocates of Behavioral viewpoints EXCEPT :

► Robert Owen ► Hugo Munsterberg ► Mary parker Follett ► Max Weber Question No: 38 ( Marks: 1 ) - Please choose one



► Stability of tenure of personnel ► Division of work ► Discipline Question No: 39 ( Marks: 1 ) - Please choose one

EMU is abbreviation of:

► Economic and Monetary Union ► European and Monetary Union ► English Monetary Union ► European English Monetary Union Question No: 40 ( Marks: 1 ) - Please choose one

The

primary responsibility is to operate the business in the best interests of:

► Suppliers ► Distributes

► Consumers ► Stakeholders Question No: 41 ( Marks: 10 )

“To

be successful in 21 st century companies must take advantage of the new information technology, globalization and entrepreneurship”. How advances in these concepts positively effect a business?

ANSWER:

In 21 st century the trends are changing rapidly in the fields of Information technology, globalization and entrepreneurship. The best manager is one who takes these changes as opportunity and makes good use of it for their organization. We see great advances in the above mentioned fields which positively affect a business.

Information Technology : Technology is changing day by day but the best thing is to change as the society changes just take technology changes as an opportunity, adopt the changes and rule the world.

Globalization: There are no constraints by national borders the whole world is your market now what managers need to do is just search for the opportunities and accept the challenges and capitalize them to create value and for the betterment of your organization.

Entrepreneurship: It is the process where individuals or groups use organized efforts to take opportunities and create value from it. They are not contented to remain small rather want to grow through innovation. There are great risks to be taken by entrepreneur but entrepreneur are not afraid of risks and accept challenges and take threats as an opportunity and gain success.

MIDTERM EXAMINATION Spring 2009


Marks: 50 Question No: 1 ( Marks: 1 ) - Please choose one

Sulman thinks about his job while playing with his son on the weekend, and he continually volunteers to do extra assignments and project for his department. These suggest that Sulman has a strong need for : ► Esteem ► Security ► Achievement ► Power Question No: 2 ( Marks: 1 ) - Please choose one

Asim assigned Khalid a project to be completed by the end of the month and then hold periodic meetings with him to review his progress. Which management function Asim is performing? ► Planning ► Leading ► Controlling ► Organizing Question No: 3 ( Marks: 1 ) - Please choose one

Which of the following BEST describes creativity?

► Uncovering what is already there ► Creating something new ► Organizing already discovered items ► Criticizing the discovered items Question No: 4 ( Marks: 1 ) - Please choose one

When an organization encounters a serious problem which needs to be solved immediately, it is called: ► Crisis problem ► Non- Crisis problem ► Opportunity problem ► Financial Problem Question No: 5 ( Marks: 1 ) - Please choose one



A

few years ago Black and Decker bought general electric’s small appliance business. 150 products were converted from GE to Black and Decker label. A total of 140 steps were used for each product. It took 3 years. The total conversion of product line was:

► A Program ► A project ► A policy ► A rule Question No: 7 ( Marks: 1 ) - Please choose one

The

intent of which of the following is to reduce uncertainty by playing out potential situations under different specific conditions?

► Project management ► Scheduling ► Environmental analysis ► Scenario planning Question No: 8 ( Marks: 1 ) - Please choose one

In

terms of linear programming, profit margins on different products that a company can produce represent which of the following?

► Constraints ► Feasibility regions ► Scenarios ► Basis for the objective function Question No: 9 ( Marks: 1 ) - Please choose one

Which of the following technique relies on individual or group judgments rather than on mathematical analysis?

► Quantitative forecasting ► Technological forecasting ► Qualitative forecasting ► Environmental forecasting Question No: 10 ( Marks: 1 ) - Please choose one

A

problem with groupthink is that no one is actually in charge of making the final decision or outcome, which results in:

► Ambiguous responsibility ► Role incoherence ► Role ambiguity ► Ambiguous delegation


When an organization encounters an issue that requires resolution, but not very immediate action, it is called: ► Crisis problem ► Non- Crisis problem ► Opportunity problem ► Financial Problem Question No: 12 ( Marks: 1 ) - Please choose one

In


Assembling additional information and identifying both the nature and the causes of the problem comes under:


The

North American Free Trade Agreement includes:

► Mexico, Canada, and the United States ► Mexico, Brazil and Columbia ► Mexico, Canada and the Brazil ► Italy, Canada and the United States Question No: 15 ( Marks: 1 ) - Please choose one


► European common market ► European Union ► Western European alliance

► Economic and monetary union Question No: 16 ( Marks: 1 ) - Please choose one

Few

years ago, employees of a international company took wages cuts to help the firm offset large losses. Now firm is again earning profits and employees believe that their wages should be restored but company is not willing to restore their wages. Organization is showing which of the following behavior?

► Unethical ► Socially responsible ► Ethical ► Socioeconomic Question No: 17 ( Marks: 1 ) - Please choose one

An



The

relationship between corporate social involvement and economic performance is: ► Positive ► Negative ► Perfect positive ► Perfect negative Question No: 19 ( Marks: 1 ) - Please choose one

The

culture of an organization is largely determined by: ► Top management ► Employees ► Stockholders ► The company founders Question No: 20 ( Marks: 1 ) - Please choose one

All

of the following are Dimensions of organizational culture EXCEPT:

► Innovation ► Aggressiveness ► Stability ► Customer orientation Question No: 21 ( Marks: 1 ) - Please choose one

Constituencies in an organization’s external environment that are affected by the organization’s decisions and actions are called: ► Stakeholders ► Advisories ► Beneficiaries ► Environmentalists Question No: 22 ( Marks: 1 ) - Please choose one

Environment made up of specific outside elements within which an organization interfaces in the course of conducting its business is called: ► Internal environment ► External environment ► The task environment ► The mega environment Question No: 23 ( Marks: 1 ) - Please choose one

The

quantitative approach has contributed directly in the areas of: ► Planning and control ► Controlling and leading ► Organizing and controlling ► Planning and leading Question No: 24 ( Marks: 1 ) - Please choose one

Viewpoint arguing that appropriate managerial action depends on the particular parameters of the situation is called: ► Contingency theory ► Behavioral theory ► Administrative theory ► Social theory Question No: 25 ( Marks: 1 ) - Please choose one

In

Maslow's hierarchy of need, status is an example of which of the folowing need? ► Physiological ► Esteem ► Safety ► Social


Which of the following behavior had dramatically influenced by Hawthorne studies?

► Human behavior ► Social behavior ► Moral behavior ► Ethical behavior Question No: 27 ( Marks: 1 ) - Please choose one

The

formal right to give orders, make decisions, and see that tasks are completed is called: ► Centralization ► Authority ► Responsibility ► Decentralization Question No: 28 ( Marks: 1 ) - Please choose one

The

managerial functions according to Fayol were : ► Organizing, staffing, commanding, coordinating and controlling ► Commanding, organizing, planning, coordinating and staffing ► Controlling, commanding, organizing, planning and leading ► Planning, organizing, commanding, coordinating and controlling Question No: 29 ( Marks: 1 ) - Please choose one



If

you get more output from a given input, you have: ► Decreased effectiveness ► Increased effectiveness ► Decreased efficiency ► Increased efficiency



A

manager transmits the information outside the organization. He is performing which of the following role? ► Spokesperson ► Representative ► Disseminator ► Agent Question No: 34 ( Marks: 1 ) - Please choose one

A

universally accepted model of a successful manager could be described as: ► One who practices the four universal processes or functions ► One who executes all of the roles in a professional manner ► One who possesses all management skills at high levels ► There is no universally accepted model of a successful manager Question No: 35 ( Marks: 1 ) - Please choose one

Dr.

Edward Deming has described his Philosophy about quality in: ► 14 Points ► 6 Points ► 8 Points ► 20 Points Question No: 36 ( Marks: 1 ) - Please choose one

The

traditional shape of an organization was: ► Circle ► Pyramid ► Square ► Diamond Question No: 37 ( Marks: 1 ) - Please choose one

The

science which studies the nature of things, particularly values and ethics is called: ► Anthropology ► Philosophy ► Economics

► Political sciences Question No: 38 ( Marks: 1 ) - Please choose one

The

new business model reflects today’s reality that: ► A large number of competitors are in the world. ► Information can be shared and exchanged instantaneously anywhere in the world ► People can move from one part to another part of the country easily ► Trade barriers are removed Question No: 39 ( Marks: 1 ) - Please choose one

The



Which of the following courses helps managers gain a better understanding of motivation, leadership, trust, employee selection, performance appraisals and training techniques? ► Psychology ► Sociology ► Political science ► Anthropology Question No: 41 ( Marks: 10 )

Describe Porter’s Model and explain how a manager would use it to develop a strategy to achieve competitive advantage.




Sulman thinks about his job while playing with his son on the weekend, and he continually volunteers to do extra assignments and project for his department. These suggest that Sulman has a strong need for : ► Esteem

► Security ► Achievement ► Power Not 100% sure Question No: 2 ( Marks: 1 ) - Please choose one (chap 04)







A

few years ago Black and Decker bought general electric’s small appliance business. 150 products were converted from GE to Black and Decker label. A total of 140 steps were used

for each product. It took 3 years. The total conversion of product line was:


The



In




► Quantitative forecasting ► Technological forecasting ► Qualitative forecasting

► Environmental forecasting Question No: 10 ( Marks: 1 ) - Please choose one

A


► Ambiguous responsibility ► Role incoherence ► Role ambiguity ► Ambiguous delegation Question No: 11 ( Marks: 1 ) - Please choose one


In




The




► European common market ► European Union ► Western European alliance ► Economic and monetary union Question No: 16 ( Marks: 1 ) - Please choose one

Few



An



The

relationship between corporate social involvement and economic performance is: ► Positive

► Negative ► Perfect positive ► Perfect negative Question No: 19 ( Marks: 1 ) - Please choose one

The


All





The



In

Maslow's hierarchy of need, status is an example of which of the folowing need? ► Physiological ► Esteem ► Safety ► Social Question No: 26 ( Marks: 1 ) - Please choose one



The


The




If

you get more output from a given input, you have: ► Decreased effectiveness ► Increased effectiveness ► Decreased efficiency ► Increased efficiency Question No: 32 ( Marks: 1 ) - Please choose one


A


A


Dr.

Edward Deming has described his Philosophy about quality in: ► 14 Points ► 6 Points ► 8 Points ► 20 Points


The


The


The


The







Marks: 50




The

single European Union currency is called:

► Franc ► Franc-mark ► Pound ► Euro Question No: 4 ( Marks: 1 ) - Please choose one

A

large chemical company not only dispose off all toxic waste properly as outlined by law, but it also spends $1 million dollars each year on research to determine better processes for all businesses to use in disposing of toxic wastes. This company is exhibiting which of the following? ► Social responsibility ► Social obligation ► Moral obligation ► Social responsiveness Question No: 5 ( Marks: 1 ) - Please choose one

Ali

has decided to implement changes within the production process of his organization. This decision was based upon his review of how well the performance level of the organization is meeting the established goals for the company. He is practicing which of the following management functions.

► Planning ► Controlling ► Leading ► Organizing Question No: 6 ( Marks: 1 ) - Please choose one

A

plan developed to carry out a course of action that is not likely to be repeated in the future is called:

► Single-use plan ► Specific plan ► Reaction plan ► Directional plan Question No: 7 ( Marks: 1 ) - Please choose one

The



All

of the following are disadvantages of group decision making EXCEPT:

► More time taken to reach a solution ► Minority domination ► More alternatives are generated ► Groupthink decreases effectiveness of decision Question No: 9 ( Marks: 1 ) - Please choose one

The

strap of Ali's bag tore off as he threw it over his shoulder. On the way to school, he stopped at the first store that carries bags, walked in and purchased one from the front rack. Ali has just made which of the following type of decision?

► Maximizing ► Satisficing ► Risky ► Optimal Question No: 10 ( Marks: 1 ) - Please choose one

Asad spoke out in a meeting in favor of a potential cost savings that would result from a new employee benefits program offered by the company. He later received information that showed that his initial decision about the cost savings was incorrect, but he was too embarrassed to publicly admit that he was wrong, so he stuckby his original statement. Asad is practicing which of the following?

► Bounded rationality ► Satisficing ► Escalation of commitment ► Maximizing Question No: 11 ( Marks: 1 ) - Please choose one

Aisha wants to sell her house. She makes a decision to sell house to the first person who comes along after getting the initial offer. which of the following she is practicing?

► Bounding rationality ► Satisficing ► Competitive ► Optimizing Question No: 12 ( Marks: 1 ) - Please choose one

Which of the following aspect of decision making is based on facts such as costs, revenues and product design specifications?

► Decision quality ► Escalation of commitment ► Optimizing ► Satisficing Question No: 13 ( Marks: 1 ) - Please choose one

In

case of a simple problem the assumptions of rationality can be met because of which of the following? ► Goals are clear and alternatives are boundless ► Goals are unlimited and alternatives are limitless ► Goals are clear and alternatives limited ► Goals are boundless and alternatives are clear Question No: 14 ( Marks: 1 ) - Please choose one

Most of the time lower level management of organizations have to deal with problems

which are:

► Satisficing ► Well-structured ► Non-programmed ► Ill-structured Question No: 15 ( Marks: 1 ) - Please choose one

Putting a decision into action and conveying the decision to the persons who will be affected by it, is known as:

► Decision implementation ► Rational decision making ► Irrational decision making ► Problem identification Question No: 16 ( Marks: 1 ) - Please choose one

Once a manager has identified a problem, the next step would be the identification of: ► Discrepancies ► Decision criteria ► Scenarios ► Factor weights Question No: 17 ( Marks: 1 ) - Please choose one

A

plant manager of an organization, who is trying to reduce turnover of production workers, notices that turnover has decreased by 10 percent in four months after he introduced a new training program, the manager is at which step in the rational decision-making process?

► Identify the problem ► Evaluate the decision criteria ► Analyze the alternatives ► Evaluate the results Question No: 18 ( Marks: 1 ) - Please choose one

A

retail clothing store manager who estimates how much to order for the current spring season based on last spring’s outcomes is operating under what kind of decision-making condition?

► Seasonal ► Risk

► Uncertainty ► Certainty Question No: 19 ( Marks: 1 ) - Please choose one

The

extent to which an alternative can be accomplished within related organizational constraints such as time, budgets, technology and policies is called: ► Reversibility ► Sustainability ► Feasibility ► Acceptability Question No: 20 ( Marks: 1 ) - Please choose one

A

choice made from two or more alternatives is called: ► Support ► System ► Network ► Decision Question No: 21 ( Marks: 1 ) - Please choose one

An

agreement among the Mexican, Canadian and U.S government in which barriers to free trade have been eliminated is called: ► NAFTA ► ASEAN ► EU ► WTO Question No: 22 ( Marks: 1 ) - Please choose one

Few



A




All

of the following are the parts of organization’s external environment, EXCEPT:

► Culture ► Customers ► Competitors ► Regulators Question No: 26 ( Marks: 1 ) - Please choose one

All

of the following are the part of organization’s internal environment EXCEPT:

► Employees ► Owner ► Culture ► Regulators Question No: 27 ( Marks: 1 ) - Please choose one

Task environment is also called: ► Specific environment ► Goal orientated environment ► Open environment ► Close environment Question No: 28 ( Marks: 1 ) - Please choose one

Mega environment is also called: ► Open environment ► Close environment ► Flexible environment ► General environment Question No: 29 ( Marks: 1 ) - Please choose one

The

Walt Disney company’s movies, theme parks and television programs all benefit one another. Children who enjoy a Disney movie like LION KING want to go to Disney world and see lion king show. They benefits greatly from:

► Negative Entropy ► Synergy ► Transformation ► Entropy Question No: 30 ( Marks: 1 ) - Please choose one

The

bank of New England uses models to figure out how many teller need to be on duty at each location at various times throughout the day. Bank is using which of the following approaches?

► Management science ► Operations management ► Total quality management ► Contingency perspective Question No: 31 ( Marks: 1 ) - Please choose one

Viewpoint arguing that appropriate managerial action depends on the particular parameters of the situation is called: ► Contingency theory ► Behavioral theory ► Administrative theory ► Social theory


Chester Barnard saw organizations as a ______system that required human assistance. ► Moral ► Ethical ► Social ► Technical Question No: 33 ( Marks: 1 ) - Please choose one

Low

level management has a complete authority to make decisions in case of: ► Centralization ► Decentralization ► Scalar Chain ► Order Question No: 34 ( Marks: 1 ) - Please choose one

According to Adam Smith, the division of labor results in: ► Increased worker motivation ► Decreased worker specialization ► Increased worker productivity ► Decreased worker motivation Question No: 35 ( Marks: 1 ) - Please choose one

According to Mintzberg monitor, disseminator and spokesperson are all: ► Interpersonal roles ► Informational roles ► Decisional roles ► Functional roles Question No: 36 ( Marks: 1 ) - Please choose one

Hussain is the physician who heads the Critical Care Unit at Mercy Hospital, the most important role that he performs is: ► Informational ► Decisional ► Interpersonal ► Functional Question No: 37 ( Marks: 1 ) - Please choose one


Which of the following is most important characteristic of an entrepreneur?

► Planning ► Communication ► Rapid decision making ► Goal setting Question No: 39 ( Marks: 1 ) - Please choose one

Adam Smith wrote his book “The Wealth of Nations” in: ► 15 th century ► 17 th century ► 20 th century ► 18 th century Question No: 40 ( Marks: 1 ) - Please choose one


Ali

is working as the head of tea unit of a multinational organization. Expenses of tea unit are increasing day by day. He is much worried. He decided to call a meeting and ask for some suggestions to reduce expenses from his subordinates. Different subordinates s uggest for the downsizing of research department as it was not working efficiently. Ali still wants to think over this suggestion. What steps he should take to make a rational decision?







► Uncovering what is already there ► Creating something new ► Organizing already discovered items ► Criticizing the discovered items





A



The


► Project management ► Scheduling ► Environmental analysis ► Scenario planning


In





A



When an organization encounters an issue that requires resolution, but not very immediate action, it is called: ► Crisis problem ► Non- Crisis problem

► Opportunity problem ► Financial Problem Question No: 12 ( Marks: 1 ) - Please choose one

In




The





Few

years ago, employees of a international company took wages cuts to help the firm offset large losses. Now firm is again earning profits and employees believe that their wages

should be restored but company is not willing to restore their wages. Organization is showing which of the following behavior?


An



The


The


All


► Innovation ► Aggressiveness ► Stability ► Customer orientation




The



In



► Human behavior ► Social behavior ► Moral behavior ► Ethical behavior


The


The




If


Interpersonal roles include which of the following three roles? ► Disseminating, figurehead and liaison ► Figurehead, leader and liaison ► Disturbance handler, monitor and entrepreneur ► Monitor, resource allocator and negotiator


A


A


Dr.


The


The


The

new business model reflects today’s reality that: ► A large number of competitors are in the world.

► Information can be shared and exchanged instantaneously anywhere in the world ► People can move from one part to another part of the country easily ► Trade barriers are removed Question No: 39 ( Marks: 1 ) - Please choose one

The








Sulman thinks about his job while playing with his son on the weekend, and he continually volunteers to do extra assignments and project for his department. These suggest that Sulman has a strong need for : ► Esteem ► Security ► Achievement ► Power Not 100% sure Question No: 2 ( Marks: 1 ) - Please choose one (chap 04)

Asim assigned Khalid a project to be completed by the end of the month and then hold periodic meetings with him to review his progress. Which management function Asim is performing?

► Planning ► Leading ► Controlling ► Organizing Question No: 3 ( Marks: 1 ) - Please choose one






A


► A Program ► A project

► A policy ► A rule Question No: 7 ( Marks: 1 ) - Please choose one

The



In





A




In




The


► Mexico, Canada, and the United States ► Mexico, Brazil and Columbia ► Mexico, Canada and the Brazil ► Italy, Canada and the United States




Few



An



The


The

culture of an organization is largely determined by: ► Top management

► Employees ► Stockholders ► The company founders Question No: 20 ( Marks: 1 ) - Please choose one

All





The



In




The


The




If



A


A


Dr.


The

traditional shape of an organization was: ► Circle ► Pyramid ► Square ► Diamond


The


The


The





1. Which famous management thinker was related with the development of "Theory X"?

Douglas McGregor Abraham Maslow Frederick Herzberg Chester Barnard

2. Feed Back of ______ is necessary to improve the quality of the product.

Customers Employees Investors All of the given options

3. Ali is a manager in a multinational organization. He believes that the employees of the company are lazy and do not have much ambition. Ali can be classed as _______ manager based on the perspectives of Douglas McGregor.

Select correct option: Theory Y Bureaucratic Theory X Administrative

4. Which one of the following individuals is most closely associated with scientific management?

Frederick Taylor Mary Parker Follett Harold Koontz Max Weber

5. Which management theory focuses on managing the total organization?

Scientific management Administrative management Behavioral management Quantitative management

6. TCS represents what factor to the Pakistan Postal Service in its specific environment?

Select correct option: Competitor Supplier Customer Government agency

7. Who presented the Concept of Quality?

Henri Fayol Prof.Henry Mintzberg Frank & Lillian Gilbreth Prof.Edward Deming

8. Amir is representing his company at the local Chamber of Commerce Annual Business Recognition luncheon. He is performing which of the following managerial role?

Negotiation Monitor Figurehead Liaison

9. Usman currently holds a management position within his company. His job responsibilities include maintaining a focus toward long-term issues that may impact the company as well as developing appropriate goals to guide the organization. Jim is most probably which type of manager?

First line managers Middle level manager Operational manager Top Level Manager

10. What type of forecasting technique relies on the judgment and opinion of knowledgeable individuals?

Qualitative Short-term Confirmatory Predictive

11. People with which of the following decision making style have a high tolerance for ambiguity and tend to focus on the people or social aspects of a work situation?

Analytical Behavioral Directive Conceptual

12. Within the members of the North American Free Trade Agreement, trade has _____ since

the treaty was signed.

Decreased initially, but increased steadily Increased Decreased Neither increased nor decreased

13. The best way to characterize management is to say that it is:

Part of the economy An activity or process An overcrowded career field One of the chief difficulties for most firms

14. Which of the following is noted for the development of time motion studies that utilized stopwatches and cameras to analyze workplace efficiencies?

Frederick Taylor Henri Fayol Henry Gnatt Frank and Lillian Gilbreth

15. If a group’s desire for consensus and cohesiveness overwhelms its desire to reach the best possible decision, it is called:

Groupthink Group pressure Group decision Group dynamics

16. When an organization does everything that is required of it legally but nothing more. It is called:

Social obligation Social obstruction Social response Social contribution

17. Concern for employee motivation is most closely associated with which of the following management approach?

Bureaucracy Organizational behavior Scientific management Systems

18. Toyota motor company will be called efficient if it produces:

High quality products at relatively low cost

Quality products at high cost High quality products at relatively high cost Quality products at low cost

19. Primarily managers perform which of the following tasks?

Selling Stocking merchandise Directing the activities of other people Ordering merchandise

20. Which viewpoint emphasizes finding ways to manage work more efficiently?

Behavioral Quantitative Classical Qualitative

21. When call center managers spend much of their time monitoring customer calls and giving employees feedback about how to improve their dialogue with customers in the future, these managers are using which of the following skills?

Technical Conceptual Situational Ethical

22. CEO of Siemens presents 10000 $ scholarships to the winners of Math, Science and Technology in a high school. He is acting the role of:

Figurehead Leader Spokesperson Liaison

23. Which famous management thinker developed "Theory Y"?

Douglas McGregor Abraham Maslow Frederick Herzberg Chester Barnard

24. Sony Corporation’s focus on product innovation is an example of which of the following dimensions of organizational culture?

People orientation Attention to detail Outcome orientation Aggressiveness

25. Lower-level managers typically confront which type of decision making?

Unique Non-routine Programmed Non-programmed

26. Mr. A is a manager in XYZ Company; he has a reputation for being an open and honest person and understands how to motivate employees and customers, he is said to have good ________ skills.

Sales Political Interpersonal Technical

27. In management, the development of mathematical models is called:

Management science Scientific management Administrative management Behavioral management

28. Which one of the following is an example of organization?

Hospitals Colleges Factories All of the given options

29. Interpersonal and communication skills are often referred to as:

Technical skills Conceptual skills People skills Planning skills

30. Organizational culture is similar to an individual’s:

Skills Personality Motivation Ability

31. Which of the following is one of Fayol's principles of management?

Authority Discipline Unity of command All of the given options

32. When Shumaila is comparing actual sales figures with goals established earlier to see if her department met the target, she is performing which of the following functions?

Planning

Organizing Leading Controlling

33. Environmental scanning establishes the basis for _____, which are predictions of outcomes.

Scenarios Projects Budgets Forecasts

34. Which of the following interpersonal role emphasizes the contacts that a manager has with those outside the formal authority chain of command?

The Liaison Role The Leader Role The Figurehead Role The Spokesman Role

35. Which of the following is part of the 14 principles of management identified by Henri Fayol?

Scalar chain Innovation Efficiency Motivation

36. The people who work directly on a job or task and have no responsibility for overseeing the work of others are called:

First-line managers Middle managers Non managerial staff Supervisors

37. Amir is representing his company at the local Chamber of Commerce Annual Business Recognition luncheon. He is performing which of the following managerial role?

Negotiation Monitor Figurehead Liaison

38. Hawthorne studies were a series of early experiments that focused on:

Behavior in the workplace Ethics in the workplace Group norms

Interpersonal dynamics 39. Power and authority that are concentrated at the upper levels of the organization as much

as possible, is called:

Authority Unity of command Unity of direction Centralization

40. Which of the following is a highly structured technique, designed to keep personal interactions at a minimum?

Clustering Brainstorming Nominal group technique Group interview

41. Low level management has a complete authority to make decisions in case of:

Centralization Decentralization Scalar Chain Order

42. If a company is paying minimum wage, when necessary, and applying the minimum standard to laws, such as affirmative action, it would be said to have fulfilled its:

Social obligation Social responsibility Social responsiveness Social expectation

43. The quantitative approach has contributed directly in the areas of:

Planning and control Control and leading Organizing and control Planning and leading

44. For a company such as Walt Disney world in florida, a bank would be an example of what kind of factor in their specific environment?

Competitor Supplier Special-interest group Government agency

45. Henri Fayol, a French industrialist, first analyzed what managers do and divided that work into functions. The study of the management function that defines goals and establishes strategies to achieve them is called:

Select correct option: Planning Organizing Leading Controlling

46. The idea that employees should also share the profit of organization was given by:

Select correct option: Frederick Taylor Robert Owen Charles Babbage W. Edwards Deming

47. Which of the following is an explicit statement that tells a manager what he or she can or cannot do?

Select correct option: Procedure Policy Rule Solution

48. Which of the following approaches to ethical decision-making focuses on the consequences of an action?

Select correct option: Utilitarian approach Universalism approach Moral rights approach Justice approach

49. Ali is a manager in a multinational organization. He believes that the employees of the company are lazy and do not have much ambition. Ali can be classed as _______ manager based on the perspectives of Douglas McGregor.


50. All of the following are characteristics of total quality management EXCEPT:

Select correct option:

Intense focus on the competition Concern for continual improvement Improvement in quality of everything the organization does Accurate measurement

51. Tax revenues and government grants for a city are called its:

Select correct option: Human resources Financial resources Physical resources Informational resources

52. TCS represents what factor to the Pakistan Postal Service in its specific environment?

Select correct option: Competitor Supplier Customer Government agency

53. The general economic condition consists of all of the following EXCEPT:

Select correct option: Legislation Interest rates Change in disposable income Stock market fluctuations

54. All of the following are reasons to look at theoretical perspectives of management EXCEPT:

Select correct option: Understanding the present Source of new ideas History repeats itself Guide to action

55. Which of the following statement Best describes a Procedure?

Select correct option: An explicit statement detailing exactly how to deal with a decision A series of interrelated sequential steps to respond to a structured problem

A set of guidelines that channel a manager’s thinking in dealing with a problem Allows a manager to use broad decision-making authority

56. The best way to characterize management is to say that it is:

Select correct option: Part of the economy An activity or process An overcrowded career field One of the chief difficulties for most firms

57. If a group’s desire for consensus and cohesiveness overwhelms its desire to reach the best possible decision, it is called:

Select correct option: Groupthink Group pressure Group decision Group dynamics

58. To determine the _____________, a manager must determine what is relevant or important in resolving the problem.

Select correct option: Geocentric behavior needed Number of allowable alternatives Weighting of decision criteria Decision criteria

59. A form of group decision making in which a group is used to achieve a consensus of expert opinion is called:

Select correct option: Interacting group Delphi technique Nominal group Brainstorming

60. Which of the following is the final step in the decision-making process?

Select correct option: Identifying the problem Evaluating the decision’s effectiveness Identifying decision criteria Selecting an alternative that can resolve the problem

61. Labor unions, employees, suppliers, customers, clients, and public interest groups are all

examples of:

Select correct option: Management constituencies Stockholders Stakeholders Business owners

62. Fredrick Taylor was the student of:

Select correct option: Robert Owen Charles Babbage W. Edwards Deming Henry Towne

63. Plant managers come under which of following management levels?

Select correct option: First-line managers Non-managerial employees Middle managers Top managers

64. Tax revenues and government grants for a city are called its:

Select correct option: Human resources Financial resources Physical resources Informational resources

65. Computers and campus facilities given to a university are called its:

Select correct option: Human resources Financial resources Physical resources Information resources

66. A human resource manager attending a local Society for Human Resource Management meeting would be functioning in which of the following role?

Select correct option: Informational Leader

Liaison Disseminator

67. When Ali decides to take corrective action and provide damage control, he is acting in which of the following roles?

Select correct option: Spokesperson Figure head Negotiator Disturbance handler

68. Programmed decision making technique tends to rely on which of the following?

Select correct option: The problem solver’s ability to think on his or her feet The development of a clear set of alternative solutions Previous solutions Identification of the actual problem

69. Organizational culture is similar to an individual’s:

Select correct option: Skills Personality Motivation Ability

70. Communication should be:

Select correct option: From Top to Bottom level From Bottom to top 2 way None of the given option

71. Which of the following management thinker created a role classification system based on how managers spend their time at work to describe a manager's role?

Select correct option: Peter Brabeck-Letmathe Abraham Maslow Andrea Jung Henry Mintzberg

72. Sony Corporation’s focus on product innovation is an example of which of the following dimensions of organizational culture?

Select correct option: People orientation Attention to detail Outcome orientation Aggressiveness

73. Discrepancy between existing and a desired state of affairs is called:

Select correct option: Opportunity Solution Weakness Problem

74. Estimated cost of Sydney Opera House was:

Select correct option: $ 7 Million $ 102 Million $95 Million $ 60 Million


Select correct option: Douglas McGregor Abraham Maslow Frederick Herzberg Chester Barnard



77. Which of the following is the most ancient management monument?

Select correct option: Wall of China Egyptian Pyramid Taj Mahal Sydney Opera House

78. Computers and campus facilities given to a university are called its:

Select correct option: Human resources Financial resources Physical resources Information resources

79. Selecting an alternative in the decision-making process is accomplished by:

Select correct option: Choosing the alternative with the highest score Choosing the One You Like Best Selecting the alternative that has the lowest price Selecting the alternative that is the most reliable

80. The people at the bottom of the organization generally deal with repetitive and familiar problems such as workers who are late or machinery that breaks down. As a result, most of the decisions made by first line supervisors are:

Select correct option: Programmed decisions Ill-structured decisions Novel decisions Non-programmed decisions

81. Which management theory focuses on managing the total organization?

Select correct option: Scientific management Administrative management Behavioral management Quantitative management

82. A learning organization develops the capability to:

Select correct option: Add new training programs Accept conventional wisdom of the industry Continuously learn, adapt and change Work in teams

83. The first step in the decision-making process is which of the following?

Select correct option: Developing decision criteria Allocating weights to the criteria Analyzing alternatives

Identifying a problem 84. Which of the following is the final step in the decision-making process?


85. Cultivating a learning culture where organizational members systematically gather knowledge and share it with others in the organization so as to achieve better performance is called:

Select correct option: Knowledge management Technical management Software management Systems management

86. CEO of Siemens presents 10000 $ scholarships to the winners of Math, Science and Technology in a high school. He is acting the role of:

Select correct option: Figurehead Leader Spokesperson Liaison

87. It is assumed that a perfectly rational decision maker:

Select correct option: Does not follow rational assumptions Does not consider value maximizing as an objective Offers inconsistent decisions Would be objective and logical

88. Which of the following term is defined as a business firm’s obligation, beyond that required by law and economics, to pursue long-term goals that are good for society?

Select correct option: Social obligation Social responsibility Social screening Values-based management

89. Which of the following early advocates of organizational behavior created the field of

industrial psychology, the scientific study of people at work?

Select correct option: Robert Owens Hugo Munsterberg Mary Parker Follett Chester Barnard

90. Which of the following means that you achieve the best possible balance among several goals?

Select correct option: Sacrificing Satisficing Minimizing Optimizing

91. The process of monitoring performance, comparing it with goals and correcting any significant deviations is known as:


92. When a manger made a decision and he is uncertain about the outcomes. His decision is likely to be:

Select correct option: Of Poor Quality Unacceptable Successful Risky

93. When a firm advertises that it only uses recycled paper products, it is called:

Select correct option: Meeting its social obligation Meeting social responsibilities Being socially responsive Paying attention to the bottom line

94. How would you define the problem if all outcome of every alternative is known?


Bounded rationality Unbounded rationality Certainty Uncertainty

95. When Ali decides to take corrective action and provide damage control, he is acting in which of the following roles?

Select correct option: Spokesperson Figure head Negotiator Disturbance handler

96. What type of forecasting technique relies on the judgment and opinion of knowledgeable individuals?

Select correct option: Qualitative Short-term Confirmatory Predictive

97. Which of these is the ability to perform a specialized task that involves a certain method or process?

Select correct option: Technical Conceptual Interpersonal Communication

98. The sales and marketing component of e-business is:

Select correct option: Intranet Evolution E-commerce Extranet

99. Attempting to understand the signs of some problem comes under:

Select correct option: Scanning stage Categorization stage Diagnosis stage Implementation stage

100.Cultivating a learning culture where organizational members systematically gather knowledge and share it with others in the organization so as to achieve better performance is called:


101.Who presented the Concept of Quality?

Select correct option: Henri Fayol Prof.Henry Mintzberg Frank & Lillian Gilbreth Prof.Edward Deming

102.Which of the following is the final step in the decision-making process?


103.In order to communicate, motivate and delegate a manager must have:

Select correct option: Political skills Conceptual skills Technical skills Interpersonal skills

104.Which famous management thinker was related with the development of "Theory X"?


105.Lower-level managers typically confront which type of decision making?

Select correct option: Unique

Non-routine Programmed Non-programmed

106.Amna has been given goals related to the rollout and sales of her department. Her success at implementing the strategy will be assessed by comparing actual performance against the goals. This comparison is known as:

Select correct option: Planning Organizing Implementing Controlling

107.The specific organizational environment includes which of the following?

Select correct option: Economic factors Political conditions Technological factors Competitors

108.Managers are responsible for improving ________involvement in decision making and action taking.

Select correct option: Stakeholder's Liaison's Leader's Figurehead's

109.Which of the following is part of the 14 principles of management identified by Henri Fayol?

Select correct option: Scalar chain Innovation Efficiency Motivation

110.Which of the following is important in effectively implementing the chosen alternative in the decision-making process?

Select correct option: Getting upper-management support Double-checking your analysis for potential errors

Allowing those impacted by the outcome to participate in the process Ignoring criticism concerning your chosen alternative

111.Sony Corporation’s focus on product innovation is an example of which of the following dimensions of organizational culture?


112.An organization is called:

Select correct option: The physical location where people work A collection of individuals working for the same company A deliberate arrangement of people to accomplish some specific purpose A group of individuals focused on profit-making for their shareholders

113.Which of the following is a highly structured technique, designed to keep personal interactions at a minimum?

Select correct option: Clustering Brainstorming Nominal group technique Group interview

114.Amna has been given goals related to the rollout and sales of her department. Her success at implementing the strategy will be assessed by comparing actual performance against the goals. This comparison is known as:

Select correct option: Planning Organizing Implementing Controlling

115.Which famous management thinker developed "Theory Y"?

Select correct option: Douglas McGregor Abraham Maslow Frederick Herzberg

Chester Barnard

116.The most important point of Prof. Edward Deming’s Philosophy was:

Select correct option: Achieving the Goals Consistency of Purpose Wastage of the resources should be minimized Collaboration among the members

117.Knowledge management involves encouraging the members of the organization to:

Select correct option: Improve the educational level of the average employee Develop new training programs to help new employees Develop a corporate university Systematically gather information and share it with others

118.Selecting an alternative in the decision-making process is accomplished by:

Select correct option: Choosing the alternative with the highest score Choosing the One You Like Best Selecting the alternative that has the lowest price Selecting the alternative that is the most reliable

119.Power and authority that are concentrated at the upper levels of the organization as much as possible, is called:

Select correct option: Authority Unity of command Unity of direction Centralization

120.Which famous management thinker was related with the development of "Theory X"?


121.Which of the following is NOT an example of a constituency that makes up the specific environment?

Select correct option: Customers Socio-cultural Suppliers Competitors

122.The time period for the construction of pyramids was:

Select correct option: 10 years 15 years 30 years 20 years

123.Which of the following scientist is most closely associated with the Hawthorne studies?

Select correct option: Adams Mayo Lawler Barnard

124.The process of monitoring performance, comparing it with goals and correcting any significant deviations is known as:


125.Which of the following encourages efficiency and productivity and is consistent with the goal of profit maximization?

Select correct option: Utilitarian view Principled view Rights view Theory of justice view

126.CEO of Siemens presents 10000 $ scholarships to the winners of Math, Science and Technology in a high school. He is acting the role of:

Select correct option: Figurehead

Leader Spokesperson Liaison

127.The best way to characterize management is to say that it is:


128.Which of the management tasks is the most important for a supervisory manager?

Select correct option: Planning Organizing Controlling Staffing

129.Which of the following approaches did not study management by dividing it into elements or components?

Select correct option: Operational approach Administrative approach Systems approach Behavioral approach

130.The Hawthorne studies were initially devised to study:

Select correct option: Productivity levels of groups versus individuals The effect of noise on employee productivity The effect of illumination levels on employee productivity The effect of competitive organizational environments on productivity

131.What is the best term to describe the process of attempting to influence other people to attain the organization's objectives?


132.Which of the following is NOT a category of decision making style?

Select correct option: Directive style Managerial style Analytical style Conceptual style

133.Which of the following management thinker created a role classification system based on how managers spend their time at work to describe a manager's role?

Select correct option: Peter Brabeck-Letmathe Abraham Maslow Andrea Jung Henry Mintzberg

134.The belief that businesses should be responsible because such actions are right for their own sake is known as which argument for social responsibility?

Select correct option: Public expectation Ethical obligation Public image Discouragement of government regulation

135.An organization’s specific environment:

Select correct option: Is unique and changes with conditions Is the same regardless of the organization’s age Is determined by the top level of management Is quantified to determine its existence

136.Agency head or plant manager is most likely associated with which of the following managerial role?

Select correct option: Team leaders Middle managers First-line managers Top managers

137.Creativity is formed when the elements of creative skills, expertise, and _____ intersect.

Select correct option: Personality Experience

Task motivation Consistency

138.Ali is a manager in a multinational organization. He believes that the employees of the company are lazy and do not have much ambition. Ali can be classed as _______ manager based on the perspectives of Douglas McGregor.


139.The task environment of organizations consists of constituencies that have a direct impact on managers’ decisions and actions. The main constituencies are made up of customers, suppliers, competitors, and __________.

Select correct option: Legislators Pressure groups Employees Lawyers

140.Which of the following early advocates of organizational behavior was concerned about deplorable working conditions?

Select correct option: Robert Owens Hugo Munsterberg Mary Parker Follett Chester Barnard

141.Activities such as taking visitors to dinner and attending ribbon cutting ceremonies come under which of the following management role?

Select correct option: Leader Liaison Figurehead Negotiator

142.What type of forecasting technique relies on the judgment and opinion of knowledgeable individuals?


Qualitative Short-term Confirmatory Predictive

143.The classical view of social responsibility holds that management’s only social responsibility is to:

Select correct option: Maximize organizational profits for stockholders Maximize adherence to the laws for stockholders Maximize organizational profits for stakeholders Minimize adherence to the laws for stockholders

144.Which of the management tasks is the most important for a supervisory manager?

Select correct option: Planning Organizing Controlling Staffing



146.Non-programmed decisions are typically made under a condition of which of the following?

Select correct option: Certainty Low levels of risk Uncertainty Reliability

147.Interest rates, inflation rates, and stock market indexes are all examples of which of the factor of an organization’s general environment?

Select correct option: Economic Political

Social Technological

148.Which one of the following individuals is most closely associated with scientific management?

Select correct option: Frederick Taylor Mary Parker Follett Harold Koontz Max Weber

149.Amir is representing his company at the local Chamber of Commerce Annual Business Recognition luncheon. He is performing which of the following managerial role?

Select correct option: Negotiation Monitor Figurehead Liaison

150.A business school’s statement that it “strives for productive relationships with local organizations” is an example of which of the following?

Select correct option: Rule Policy Procedure Commitment

151.Ali has just received each and every necessary statistics on the proposed new purchases for his organization. Ali is now ready to render his decision about them. Ali will be making his decision under conditions best referred to as:

Select correct option: Risk Certainty Risk avoidance Uncertainty

152.All of the following are reasons to look at theoretical perspectives of management EXCEPT:

Select correct option: Understanding the present

Source of new ideas History repeats itself Guide to action


Select correct option: Legislators Pressure groups Employees Lawyers

154.Which of the following approach focuses on a set of interrelated and interdependent parts arranged in a manner that produces a unified whole?

Select correct option: Process Function Systems Contingency

155.The idea that employees should also share the profit of organization was given by:

Select correct option: Frederick Taylor Robert Owen Charles Babbage W. Edwards Deming

156.A business school’s statement that it “strives for productive relationships with local organizations” is an example of which of the following?

Select correct option: Rule Policy Procedure Commitment

157.Group decisions provide _____ information as compared to individual ones.

Select correct option: Current Complete Relevant

Consistent 158.Role of disseminator, figurehead, negotiator, liaison and spokesperson is most important

for:

Select correct option: Top level managers First line managers Middle level managers Non managerial staff

159.Which of the following approaches to ethical decision-making focuses on the consequences of an action?

Select correct option: Utilitarian approach Universalism approach Moral rights approach Justice approach

160.All of the following are characteristics of total quality management EXCEPT:

Select correct option: Intense focus on the competition Concern for continual improvement Improvement in quality of everything the organization does Accurate measurement

161.Non-programmed decisions are typically made under a condition of which of the following?

Select correct option: Certainty Low levels of risk Uncertainty Reliability

162.All of the following are managerial roles identified in Mintzberg’s Model EXCEPT:

Select correct option: Informational Interpersonal Functional Decisional



164.CEO of Siemens presents 10000 $ scholarships to the winners of Math, Science and Technology in a high school. He is acting the role of:

Select correct option: Figurehead Leader Spokesperson Liaison

165.Which of the following describe(s) a global marketplace?

Select correct option: The entire world is a marketplace National borders are irrelevant The potential for organizations to grow expands dramatically All of the given options

166.Which of the following is a basic definition of ethics?

Select correct option: Moral guidelines for behavior Rules for acknowledging the spirit of the law Principles that define right and wrong conduct Principles for legal and moral development

167.The most outspoken advocate of the classical view of social responsibility is economist and Nobel prize winner:

Select correct option: Carnegie Milton Charles Darwin Milton Freeman Milton Friedman

168.The management process includes all of the following management functions EXCEPT:

Select correct option: Planning Innovating Leading

Organizing 169.All of the following are reasons to look at theoretical perspectives of management

EXCEPT:

Select correct option: Understanding the present Source of new ideas History repeats itself Guide to action

170.Assembling additional information and identifying both the nature and the causes of the problem comes under:


171.Assembling additional information and identifying both the nature and the causes of the problem comes under:


172.Mr. A is a manager in XYZ Company; he has a reputation for being an open and honest person and understands how to motivate employees and customers, he is said to have good ________ skills.

Select correct option: Sales Political Interpersonal Technical

173.Environmental scanning establishes the basis for _____, which are predictions of outcomes.

Select correct option: Scenarios Projects Budgets

Forecasts 174.Cultivating a learning culture where organizational members systematically gather

knowledge and share it with others in the organization so as to achieve better performance is called:


175.All levels of management between the supervisory level and the top level of the organization are termed as:

Select correct option: Middle managers First-line managers Supervisors Foremen

176.The process of monitoring performance, comparing it with goals and correcting any significant deviations is known as:


177.The time period for the construction of pyramids was:

Select correct option: 10 years 15 years 30 years 20 years

178.Which of the following acts as an unambiguous measure of the effectiveness of a business organization?

Select correct option: Efficiency Employee satisfaction Increased revenues Profits

179.Which of the following is a cultural measure of the degree to which people will tolerate risk and unconventional behavior?

Select correct option: Power distance Uncertainty avoidance Short- versus long-term orientation Individualism versus collectivism

180.Group decisions provide _____ information as compared to individual ones.

Select correct option: Current Complete Relevant Consistent

181.Within the members of the North American Free Trade Agreement, trade has _____ since the treaty was signed.

Select correct option: Decreased initially, but increased steadily Increased Decreased Nither increased nor decreased

182.The best way to characterize management is to say that it is:




184.How would you define the problem if all outcome of every alternative is known?


Bounded rationality Unbounded rationality Certainty Uncertainty

185.The behaviorist Mary Parker Follett referred to integration as a process in which:

Select correct option: Managers use their directive might to solve conflicts Employees use their own intuition to solve conflicts Managers and employees work together to solve conflicts Conflicts are ignored

186.When a firm advertises that it only uses recycled paper products, it is called:

Select correct option: Meeting its social obligation Meeting social responsibilities Being socially responsive Paying attention to the bottom line

187.All of the following are managerial roles identified in Mintzberg’s Model EXCEPT:

Select correct option: Informational Interpersonal Functional Decisional

188.Which ethical approach is guided by what will result in the greatest good for the greatest number of people?

Select correct option: Moral-Rights approach Individual approach Utilitarian approach Justice approach

189.In order to communicate, motivate and delegate a manager must have:

Select correct option: Political skills Conceptual skills Technical skills Interpersonal skills



191.People with which of the following decision making style have a high tolerance for ambiguity and tend to focus on the people or social aspects of a work situation?

Select correct option: Analytical Behavioral Directive Conceptual

192.Which of the following is called an input to a system?

Select correct option: Materials Products Services Employee behavior

193.Which of the following is noted for the development of time motion studies that utilized stopwatches and cameras to analyze workplace efficiencies?

Select correct option: Frederick Taylor Henri Fayol Henry Gnatt Frank and Lillian Gilbreth

194.A culture where employees show a great deal of respect for authority and where titles and ranks are important would be an example of which dimension of national culture?

Select correct option: Individualism versus collectivism Power distance Uncertainty avoidance Short- versus long-term orientation

195.Which of the following theory proposes that ethical decisions be based on existing ethical norms in industries and communities in order to determine what constitutes right and wrong?

Select correct option: Theory of justice of ethics Integrative social contracts Right view of ethics Utilitarian view of ethics

196.Grouping activities and resources in a logical fashion is called:


197.Which of the following is NOT an example of a constituency that makes up the specific environment?

Select correct option: Customers Socio-cultural Suppliers Competitors

198.Groups that are affected by organizational decisions and policies are known as:

Select correct option: Management constituencies Stockholders Stakeholders Business owners

199.The management function that specifies goals to be achieved and deciding in advance the appropriate actions to achieve those goals is:

Select correct option: Leading Controlling Organizing Planning

200.The behaviorist Mary Parker Follett referred to integration as a process in which:

Select correct option: Managers use their directive might to solve conflicts Employees use their own intuition to solve conflicts Managers and employees work together to solve conflicts

Conflicts are ignored 201.Fredrick Taylor was the student of:

Select correct option: Robert Owen Charles Babbage W. Edwards Deming Henry Towne

202.Which viewpoint emphasizes finding ways to manage work more efficiently?

Select correct option: Behavioral Quantitative Classical Qualitative

203.Which of the following is an explicit statement that tells a manager what he or she can or cannot do?


204.Which of the following is one of Fayol's principles of management?

Select correct option: Authority Discipline Unity of command All of the given options

205.Which of the following is NOT an example of an organization’s general environment?

Select correct option: Economic conditions Political conditions Social conditions Industry conditions

206.When call center managers spend much of their time monitoring customer calls and giving employees feedback about how to improve their dialogue with customers in the future, these managers are using which of the following skills?


Technical Conceptual Situational Ethical

207.A manager transmits the information outside the organization. He is performing which of the following role?

Select correct option: SpokespersonRepresentativeDisseminatorAgent

208.Which of the following is an explicit statement that tells a manager what he or she can or cannot do?


209.Which of the following scientist is most closely associated with the Hawthorne studies?

Select correct option: AdamsMayo Lawler Barnard



211.Primarily managers perform which of the following tasks?

Select correct option: SellingStocking merchandiseDirecting the activities of other people

Ordering merchandise

212.The following four different approaches to management thinking were developed in the first half of the 20th century:

Scientific management, general administrative, quantitative, and contingencyapproach.

• Scientific management, general administrative, quantitative, andorganizational behavior.

• General administrative, globalization, organizational behavior, and quantitative.• Systems approach, scientific management, general administrative, and

organizational behaviour.• Scientific management, Hawthorne Studies, quantitative, and organizational

behavior.

213.When we classify managers according to their level in the organization they aredescribed as _______.Functional, staff and line managersTop managers, middle managers and supervisorsHigh level and lower level managersGeneral managers and administrative managers

214.Frederick Taylor and Frank and Lillian Gilbreth were advocates of an approach to management involving the use of scientific method, known as:

The quantitative approach.Management science.Scientific management.The contingency approach.

215.Authority, discipline, unity of command, and unity of direction are:Taylor's four principles of management.Principles of the human relations movement.Elements of Weber's ideal bureaucratic structure.Four of Fayol's fourteen principles of management.

216.Some of the other fields of study that affect management theory or practice include:Political science, philosophy, anthropology and sociologyZoology, psychology, sociology and philosophy.Anthropology, astrology, political science and psychology.Political science, sociology, typography and economics.

217.The philosophy of management known as total quality management developedprimarily out of the work of:Henri FayolFrederick TaylorRobert McNamaraW. Edwards Deming

218.Possibly the most important pre-20th century influence on management was:TherbligsThe industrial revolution.Scientific management.The division of labor.

219.________________ need involves the desire to affiliate with and be accepted by others.

EsteemBelongingnessSafetySelf Actualization

220.Needs that impel creativity and innovation, along with the desire to have aproductive impact on our surroundings are ___________ needs.ExistenceRelatednessGrowthNone of the Above

221.Division of labor, authority hierarchy, formal selection, formal rules and regulations, impersonality, and career orientation are all features of:

Weber's ideal type bureaucracy.General administrative theory.Fayol's principles of management.Taylor's principles of management.

222.The decision-making model consists of four styles: directive, analytic, behavioral and _______________.

ConceptualIntuitiveGroup interactionLaggard

223._________ is characteristic of liquidity ratios.Organization’s ability to meet its current debt obligationsOrganization’s use of debt to finance its assets and whether it’s able to meet theinterest payments on the debtHow efficiently the firm is using its assetsNone of given options

224.__________ is a communication that flows from a higher level to one or more lowerlevels in the organization.Horizontal communicationUpward communication

Downward communicationNone of given options

225.1st stage of group development is ____________.StormingNormingFormingPerforming

226._____ is an individual's capacity to influence decisions.Span of controlLine authorityStaff authorityPower

227.An organizational design with low departmentalization, wide spans of control, authority centralized in a single person and little formalization are characteristics of________.

Simple structureFunctional structureDivisional structureNone of given option

228.__________ is the form of departmentalization that groups similar jobs andactivities into departments.A product structureA divisional structureA matrix structureA functional structure

229.The main influence on the behavioral science theories were:Psychology and sociology.Sociology and bureaucracy.Sociology and science.Bureaucracy and psychology.

230.ERG theory was introduced by _____________.Clayton AlderferMcClellandDouglas McGregorJ. Stacey Adams

231.__________ is counter to goal-setting theory.Expectancy TheoryReinforcement TheoryERG Theory

None of given option

232.Autocratic, Democratic and Laissez-faire leader behavior styles were introduced by_________.University of Iowa researcherMichigan StudiesOhio State StudiesNone of given option

233.The difference between an e-business enhanced organization and an e-businessenabled organization is:Only an e-business enhanced organization uses the Internet.Only an e-business enhanced organization relies on an intranet.Only e-business enhanced organizations use e-business tools and applications.Only e-business enhanced organizations have e-business units within theirorganization.

234.__________ is not one of the eight steps in the decision making process.Identifying the problemAnalyzing alternative solutionsImplementing the decisionDelegating the decision making

235.__________ is the capacity to affect the behaviors of others.LeadershipPowerTraitAggression

236.Which of the following is NOT associated with learning organizations or knowledge management?

COINA recommended response to a rapidly changing world.Systematic gathering and sharing of useful information.PSTN

237.Surroundings are ___________ needs.ExistenceRelatednessGrowthNone of the Above

238.The vertical flow of communication from lower level to one or more higher levels is _____________.

Upward communicationDownward communication

Formal CommunicationHorizontal communication

239.Inputs necessary for the group to operate are ____________ inputs.Group SizeWork GroupGroup TaskNone of the Above

240.A__________ is the combining of two or more companies into one organization.MergerAcquisitionDiversificationNone of the given options

241.The General Manager’s meeting was most likely a result of the followingmanagement function:OrganizingPlanningDecision-MakingControlling

242.Managers today realize that long-term success can be achieved primarily bysatisfying the customer. Customers are demanding quicker service, higher quality,and more _____.Value for their moneyPersonal attentionVariety in servicesOnline choices

243.The belief that a firm's obligation goes beyond that required by law and economics,and includes a pursuit of long-term goals that are good for society is known as:Social responsivenessEthical responsibilitySocial responsibilitySocial obligation

244.Challenging goals usually lead to __________ performance from individuals andgroups.HigherLowerExcellentNone of the Above

245.Which of the following is not a basic function of the management process?Controlling

OrganizingWorkingLeading

246.One of the greatest effects of e-commerce is that:Costs will be reducedCustomers will be empoweredEmployees become more powerfulComputers will be less important

247.Conceptual skills relate to a manager’s ability toTake a strategic view of how parts of the organization functionSolve detailed problems in groupsCorrectly evaluate organizational problemsUnderstand and interact effectively with others in the organization

248.Which of the following functions or activities requires recruiting and placingqualified personnel needed for the organization so that it may achieve its objectivesand goals?PlanningStaffingOrganizingControlling

249.A variation of the electronic meeting that links together media from differentlocations is ___________E-commerceThe Delphi techniqueVideo conferenceE-conference

250.____ plans have clearly defined objectives.DirectionalFlexibleSpecificStanding

251.Who studied the nature of specific jobs, and broke the tasks into basic work unitswith the end result providing the one right way to perform the job?Douglas M. McGregorFrederick W. TaylorHenry L. GanttHenry L. Gantt

252.The recently emerged type of managerial job is ______________Top Manager

Middle ManagerFirst Line ManagerTeam Leader

253.The Hawthorne studies:Found that to increase worker efficiency, management must analyze andminimize the motions required to complete a task.Found that when workers know they are being watched, their productivityincreases.Found that a worker is inherently lazy and will use any excuse not to performtheir duties.Found that workers accept a managerial directive only if it is acceptable in termsof their personal interests.

254.The Behavioral approach to management focused on:The workerThe managerThe ownerNone of the above.

255.The external environment factor that states: The values and culture thataffect the way people feel about the organization they are in and aboutwork itself is:Sociological factorsPolitical factorsEconomic factorsPsychological factors

256.The external environment factor that includes: Factors that have a lessimmediate effect on a business such as the nation's rate of inflation orrecession, unemployment rate, or standard of living, isPolitical factorsSociological factorsIndirect economic factorsDirect economic factors

257.The resources within an organization, used to achieve its goal, make up the_________ of a business.External environnentInternal environmentSocial responsibilityWorkers motivation

258.Strategic planning:Addresses the organization's basic mission or business, issuing broadstatements of purpose or direction that have a long lead time.

Involves managers in each unit of an organization who are responsible forachieving the unit's objectives within a specified period of time.Looks specifically at resources, finances, and market conditions to determineways to accomplish the overall plans of the organization.Determines the day-to-day operations within an organization.

259.GAP analysis:Is a planning approach for determining where an organization as today.Is a planning approach for determining how an organization will reach its goals.Provides a diagram showing a company's present momentum and its potential.All of the above.

260.The SWOT approach assesses an organization'sSpeed, Wants, Order, TimingStructure, Workforce, Organization, TypesStrengths, Weaknesses, Opportunities, Threats.Signs, Worries, Objectives, Techniques

261.__________ is the process of using the resources and personnel of anorganization in an orderly way to achieve the objectives and long-termgoals of the organization.PlanningOrganizingLeadingControlling

262.Which of the following is the most common type of departmentalization?Customer/Market DepartmentalizationFunction DepartmentalizationGeography DepartmentalizationProcess Departmentalization

263.A manufacturing company has divided its departments into pattern making,fabric cutting, and fabric coloring. What type of departmentalization is this?Geography DepartmentalizationProcess DepartmentalizationMatrix/Project DepartmentalizationFunction Departmentalization

264.A ______ organizational structure is the simplest form and has clear lines ofauthority and ease of decision making.HorizontalLineVerticalStaff

265.The management of people/labor should be handled by what department inan organization?AdministrationHuman ResourcesInformation SystemsAccounting

266.When a candidate for a position is asked general, open-ended job relatedquestions, they are experiencing what type of interview?Unstructured InterviewStructured InterviewRelaxed InterviewUnorganized Interview

267.Which of the following is NOT a major influence on the rate ofcompensation?CompetitionVoluntary retirementLawsUnions

268.Which type of separation is most unpleasant for an employee?TerminationMandatory retirementVoluntary retirementResignation

269.Leadership can _______ subordinates to help the organization achieve itsgoals.MotivateCommunicateDirectAll of the above

270.Which source of power is based on an individual's knowledge, special skills,abilities, or previous experience?Referent powerExpert powerReferent powerLegitimate power

271.Which source of power is based on a manager's ability to punish asubordinate?Coercive powerReferent powerRewarded power

Legitimate power

272.A budget is what type of control?StandardProcessDivisionFinancial

273.The theory that an individual tends to act in a certain way, with theexpectation that the act will be followed by a given outcome and accordingto the attractiveness of the outcome is _____.Equity theoryThree-needs theoryMotivation-hygiene theoryExpectancy theory

274.Leaders who inspire followers to transcend their own self-interests for thegood of the organization, and are capable of having a profound andextraordinary effect on followers are _____ leaders.TransactionalTransformationalDemocraticAutocratic

275.A group of employees with expertise in a variety of specialty areas who arebrought together to work on a project or specific activity is a:Cross functional teamSelf-managed teamVirtual teamProblem-solving team

276.____________ is the power to give positive benefits or rewards.Expert powerReward powerLegitimate powerCoercive power

277.The final step of the strategic management process is ___________.Doing an internal analysisFormulating strategiesImplementing strategiesEvaluating results

278.A/An ________ is a formal evaluation of an organization's financialstatements, performed either by an outside accounting firm or by aninternal department.

Revenue operating budgetIncident logFinancial auditBalance sheet budget

279.In a PERT network, slack time is _____.The end point that represents the completion of a major activityThe time or resources required to progress from one event to anotherThe amount of time an individual activity can be delayed without delayingthe whole ProjectThe longest or most time-consuming sequence of events and activities

280.Which type of decision making is carried out by lower level managementand deals with specific day-to-day processes?Programmed decision makingOperational decision makingAdministrative decision makingMid-level decision making

281.___________ involves allocating resources by detailing what activities haveto be done, the order in which they are to be completed, who is to do each,and when they are to be completed.BenchmarkingBudgetingSchedulingCompetitor intelligence

282.A problem solver is a style of problem solving reflected by the managerWho confronts the problem, reacts to it, and makes those changes necessarysolve it.Who notices a problem and does not react.Who actively looks at situations, searching for problems or anticipating possibleproblems so that corrective action can be taken before the problem grows.None of the above

283.The process by which a sender transmits content is known asEncodingDecodingFeedbackReceiver

284.When a subordinate or lower level manager passes information or offerssuggestions to higher level management, they're using which level ofcommunication?Upward communicationDownward communication

Lateral communicationDiagonal communication

285.If a solution to a particular problem is not vital to the functioning of anorganization and management is willing to overlook the causes of theconflict, managers may choose to use which type of conflict resolution?ConfrontationAvoidanceDominanceCompromise

286.Which of the following statements would a Theory X manager consider to betrue?The average person can learn to accept and even seek responsibilityEmployees will shirk responsibilityEmployees will exercise self-direction if they are committed to the objectivesEmployees view work as being as natural as play

287.A short letter written to a potential employer with a resume attached isknown as aIntroduction letterCover letterInterview letterIce-breaker letter

288._________ is the process of getting results accomplished through others.OrderingMandatingDelegatingWorking

289.What is the term used to define the number of subordinates directlycontrolled by a manager?Division managementDepartmentationInvestment spanSpan of management

290.Which management theorist is responsible for the motivation-hygienetheory?Abraham MaslowDale HawthornePeter DruckerFrederick Herzberg

291.What kind of organizational structure combines a vertical chain of command

with horizontal reporting requirements?Line authorityMatrixFunctionalLine-and-staff

292.What kind of training program is most appropriate for a simple task?On-the-job trainingvestibule traininglaboratory trainingjob rotation

293.Which leadership theory suggests that management style should adaptitself to changing circumstances?Contingency theoryDelegation theoryAutocratic theoryParticipatory theory

294.According to Abraham Maslow, the most elevated type of need is _____.Self-actualizationPhysiologicalEsteemSafety

295.Mr. A. is a manager in a manufacturing company, he attempts to establish aculture of quality affecting the attitudes and actions of every employee andrelies on a workforce that wants to improve quality. He focuses onestablishing:Total Quality ManagementKnowledge managementOperations ManagementManagement of Information System

296.Ali is working in XYZ Company, he desires to get himself secure fromcrimes, company lay offs and other adverse impacts. We can say that hefulfils the ----------------- need.Self ActualizationSocial needEsteemSafety

297.In -------------- theory management assumes that employees may beambitious, self-motivated, and anxious to accept greater responsibility, andexercise self-control, self-direction, autonomy and empowerment.Theory Y manager

Theory X managerTheory Z managerAll of the above

298.------------------- roles involve people and other duties that are ceremonialand symbolic in nature.Informational.Interpersonal.Decisional.All of the given options.

299.------------------ is the use of scientific method to define the “one best way”for a job to be done.Scientific managementBureaucratic managementAdministrative managementManagement

300.The planning process can be used to promote _______________ inorganizationAdvancementTechnologiesInnovationDiscoveries

301.The study of people in relation to their fellow human beings is___________PsychologySociologyAnthropologyAll of the given options

302.Which management concept suggests that low-importance decisions behandled by subordinates, so that managers can focus on high-importancedecisions?management by objectivemanagement by exceptionparticipatory managementinclusionary management

303.Getting work done with a minimum of effort, expense or waste is thedefinition of _________Effectiveness.ManagementPlanning.Efficiency

304._____________ are mathematical models that describe the operatingcharacteristics of queuing situations.Waiting line modelsSimulation modelsDecision treesAll of the given options

305.Main purpose to build Sydney opera hall is to provide ___________Knowledge.InformationEducation.Entertainment

306.Managers having the least authority and are at the lowest level in thehierarchy of the organization are called______________Middle level managersTop level managersFirst-line managersNone of the given options

307.____________ reduces uncertaintyNegotiatingPlanningOrganizingLeading

308.Decision makers face ________ types of problems.2345

309.___________________ are those plans that are extended beyond threeyears.Short Term PlansLong Term PlansSpecific PlansStrategic Plans

310.________________ need involves the desire to affiliate with and beaccepted by others.EsteemBelongingnessSafetySelf-Actualization

311.________ is the recording system which enables sender to leave messagesfor receiver by telephone.E-MailVoice MailVideoconferencingTeleconferencing

312.A motivational approach in which an organization’s financial statements areopened to and shared with all of the employees is called ___________Open Book ManagementPay for Performance ProgramReinforcement TheoryFeedback

313.A ___________ refers to the authority and responsibility for achieving themajor goals of the Organization.Line positionStaff positionLine authorityNone of the given options

314.----------- maintains self developed network of outside contacts andinformers who provide favors and information.EntrepreneurMonitorLiaisonFigurehead

315.-------------- is the planning and implementing of organizational systems andpractices that maximize the potential of employees to contribute toorganizational goals and develop their capabilities unhindered by groupidentities such as race, gender, age, or ethnic group.Managing DiversityAnthropologyBureaucracyRemuneration

316.Seema desires for friendship, love, and a sense of belonging, we can saythat she fulfils the_______Physical needSelf ActualizationSocial needEsteem

317.------------ is a condition in which the decision maker chooses a course ofaction without complete knowledge of the consequences that will follow

implementation.RiskUncertaintyAmbiguityAccuracy

318.NAFTA stands for:North American Free Trade AgreementNorth Asian Free Trade AgreementNorth American Free Trade AssociationNone of the given options

319.Which one of the following is not the characteristic of Weber’s idealbureaucracy?Specialization of laborFormalization of rulesDivision of laborFormalization of links authority into a hierarchical structure

320.___________shows the management structure of an organization.HierarchyDecision TreeIncremental ModelSatisfying model

321.If the average human being prefers to be directed, wishes to avoidresponsibility, has relatively little ambition and wants security above all, themanagement attitude would Be:Theory Y managerTheory X managerTheory Z managerAll of the given options

322.Getting work done with a minimum effort, expense, or waste is thedefinition of __________.ManagementPlanningEfficiencyEffectiveness

323.Which of the following is not an argument for the assumption of socialresponsibility by business?Long-run profitsStockholder interestsEthical obligationsCosts

324._________ concluded that managers perform 10 interrelated activities thatrelate to decision making, using information and interpersonalrelationships.MintzbergAbraham MaslowRobert OwenHenri Fayol


MGT503 Principal of Management

Question No: 1 ( Marks: 1 ) - Please choose oneWhat is the basic assumption of situational approaches to leadership?► Increasing worker job satisfaction through consideration behavior will get leaders the best results► Initiating structure for employees by telling them what to do and how to do.► The appropriate leadership style varies from one set of circumstances to another► Effective leaders possess certain traits that are situation specific

Lack of success in identifying an effective leadership style generalize-able to all situationsled to consideration of situational factors—i.e., any particular style of leadership could beeffective depending on the situation.

Question No: 2 ( Marks: 1 ) - Please choose oneWhich of the following statement is NOT true for productivity? ► Productivity is a major goal in virtually every organization► For individual companies, increased productivity means a more competitive cost structure► Productivity is a composite of people and operations variables► Productivity can be improved by dealing with large number of suppliers

Question No: 3 ( Marks: 1 ) - Please choose oneAll of the following are primary management functions EXCEPT:► Setting goals► Hiring employees► Monitoring activities► Motivating employees

Question No: 4 ( Marks: 1 ) - Please choose oneWhich one of the following is explaining the Entrepreneur in the best way?► Goals Setter

► Decision Maker► Communicator► Initiator1) The entrepreneur acts as an initiator, designer, and encourager of change and innovation.Question No: 5 ( Marks: 1 ) - Please choose oneThe success of the business can be judged through:► Customer satisfaction► Achieving of Organizational Goals► Cost price reduction► All of the given options

Question No: 6 ( Marks: 1 ) - Please choose oneLG and Sony electronics agreed to cooperate on developing new technologies. Representatives from each firm meet regularly to coordinate this new venture. Which of the following roles these mangers are playing

► Liaison► Leader► Disseminator► Spokesperson

Question No: 7 ( Marks: 1 ) - Please choose oneDetermining the tasks to be accomplished, how the tasks are to be grouped and who is responsible for the various tasks is known as which of the following processes of management?► Planning► Organizing► Leading► Controlling

Question No: 8 ( Marks: 1 ) - Please choose oneWhich level of management is responsible for making organization wide decisions and establishing the plans and goals that affect the entire organization?

► Non managerial staff► Top management►Middle management► First-line management

Question No: 9 ( Marks: 1 ) - Please choose oneHenry Fayol described principles of management in the form of:

► 11 points► 12 point► 14 points

► 15 pointsFayol gives us 14 principles of management which are still being usednowadays.

Question No: 10 ( Marks: 1 ) - Please choose oneWhen management provides orderly personnel planning and ensures that replacements are available to fill vacancies, it is called :► Division of work► Discipline► Unity of command► Stability of tenure of personnel

Stability of tenure of personnel Management should provide orderly personnel planning and ensure that replacements are available to fill vacancies.

Question No: 11 ( Marks: 1 ) - Please choose oneThe father of industrial psychology is:

► Roert Owen► Hugo Munsterberg► Mary parker Follett► Max Weber


Question No: 12 ( Marks: 1 ) - Please choose oneEnvironment reacts to the output of organization and provides:

► Feed forward► Input► Output► Feedback


Question No: 13 ( Marks: 1 ) - Please choose oneWhich of the following styles of decision making is characterized by individuals who prefer complete information and consider several alternatives?► Analytic► Conceptual► Directive► Behavioral

The directive style is one that’s characterized by low tolerance for ambiguity and a rational way

of thinking.

Question No: 14 ( Marks: 1 ) - Please choose oneThe intent of which of the following is to reduce uncertainty by playing out potential situations under different specific conditions?

► Project management► Scheduling► Environmental analysis► Scenario planning

The intent of scenario planning is not to try to predict the future but to reduce uncertainty byplaying out potential situations under different specified conditions

Question No: 15 ( Marks: 1 ) - Please choose oneMission Statement of Dow Chemicals is:“To share the world’s obligation for the protection of the environment.”This statement shows which of the following attributes of mission statement?

► Desired public image► Customers► Location► Self concept


Question No: 16 ( Marks: 1 ) - Please choose oneWhich of the following is an area in the environment that if exploited may generate high performance for organization?

► Strength► Weakness► Opportunity► Threat

Question No: 17 ( Marks: 1 ) - Please choose oneWhich of the following is a system in which specific performance objectives are jointly determined by subordinates and their superiors and progress towards objectives is periodically reviewed?

► Management by objective► Management by resources

► Management by authority► Management by system


Question No: 18 ( Marks: 1 ) - Please choose oneMost managers believe that if an MBO (program is to be successful, it must start at:► Non-managerial level► Top Level► Middle level► Lower level

The weaknesses of MBO are that it1. Tends to falter without strong, continual commitment from top management.

Question No: 19 ( Marks: 1 ) - Please choose oneA firm that stops buying supplies from other companies and begins to provide its own supplies, has diversified through:

► Forward vertical integration► Backward vertical integration► Forward horizontal integration► Backward horizontal integration

Vertical integration involves effecting growth through the production ofinputs previously provided by suppliers or through the replacement of acustomer role (Such as that of a distributor) by disposing of one’s ownoutputs. 1) Backward integration occurs when a business grows by becomingits own supplier

Question No: 20 ( Marks: 1 ) - Please choose oneIn BCG matrix which of the following businesses have the largest share of a rapidly growing market?

► Cash cow► Question mark► Star► Dogs

Question No: 21 ( Marks: 1 ) - Please choose oneIn BCG matrix which of the following businesses have a large share of a market that are

not expected to grow substantially?► Dogs► Question mark► Star► Cash cow

Question No: 22 ( Marks: 1 ) - Please choose oneThe degree to which tasks in an organization are divided into separate jobs is called:

► Centralization► Span of control► Chain of command► Work specialization



Question No: 23 ( Marks: 1 ) - Please choose oneAs the number of employees in an organization grows, structure tends to become more:

► Informal► Centralized► Decentralized► Specialized



► Product► Functional► Process► Geographical

Product departmentalization - Grouping activities by product line. Tasks can also be grouped according to a specific product or service, thus placing all activities related to the product or the service under one manager. Each major product area in the corporation is under the authority of a senior manager who is specialist in, and is responsible for, everything related to the product line.

LA Gear is an example of company that uses product departmentalization. Its structure is based on its varied product lines which include women’s footwear, children’s footwear and men’s’ footwear.


Question No: 25 ( Marks: 1 ) - Please choose oneThe organization structure in which separate business units are grouped under a manager who is responsible for performance, strategy and operations is called:► Outdated structure► A divisional structure► Functional structure► A simple structure

Question No: 26 ( Marks: 1 ) - Please choose one“CLEAR” shampoo introduced the first ever anti-dandruff shampoo range for men. Through this shampoo Unilever is practicing which of the following strategies?► Focus Strategy► Differentiation strategy► Cost leadership strategy► Emergent strategy

A differentiation strategy involves attempting to develop products and servicesthat are viewed as unique in the industry.

Question No: 27 ( Marks: 1 ) - Please choose oneWhat things the Organizations are doing to facilitate an effective wider span of control for their managers?► Decentralizing management functions► Increasing inventory levels► Increasing budget allowances► Investing in employee training

Question No: 28 ( Marks: 1 ) - Please choose oneA complex uncertain environment influences an organization toward which of the following?► Work specification► Departmentalization► Decentralization► Formalization


Question No: 29 ( Marks: 1 ) - Please choose oneA company's "chain of command" is a part of which process?► Span of control► Organizational design► Formalization► Work specialization

Organization design is the process of developing an organization structure. Organizationaldesign is the process of developing or changing an organization’s structure. It involves decisions about six key elements: work specialization, departmentalization, chain of command, span of control, centralization/decentralization, and formalization. We need to take a closer look at each of these structural elements.

Question No: 30 ( Marks: 1 ) - Please choose oneWhile addressing the organizational design needs of the small organization which of the following is an important consideration?

► More formalization► More specialization► More centralization► Tall hierarchy of authority

A simple structure is an organizational design with low departmentalization, wide spans of, authority centralized in a single person, and little formalization.

a. Its strengths are its flexibility, speed and low cost to maintain.b. Its major drawback is that it’s most effective in small organizations

Question No: 31 ( Marks: 1 ) - Please choose oneWhich of the following is an internal state that makes certain outcomes appear attractive?

► Fad► Desir► Need► Fashion

A need is an internal state that makes certain outcomes appear attractive. An unsatisfied need creates tension that stimulates drives within an individual. These drives generate a search behavior to findparticular goals that, if attained, will satisfy the need and reduce the tension.Hence motivation is the force that energizes behavior, gives direction to

Question No: 32 ( Marks: 1 ) - Please choose oneWhich of the following is the best description of effort?

► The level of willpower towards work► The measure of intensity or drive► One's ability to work► The work required to complete a task

Effort is a measure of intensity or drive. High levels of effort are unlikely to lead tfavorable job performance unless the effort is channeled in a direction that benefits theorganization.

Question No: 33 ( Marks: 1 ) - Please choose oneWhich of the following factor is more important for men than women?

► Opportunity to learn► Flexibility► Autonomy► Convenient

Question No: 34 ( Marks: 1 ) - Please choose oneAccording to Maslow, which hierarchy is in proper order from lowest to highest? ► Safety, physiological, esteem, self-actualization, social.► Esteem, physiological, self-actualization, safety, social► Self-actualization, physiological, social, esteem, safety► Physiological, safety, social, esteem, self-actualization

Question No: 35 ( Marks: 1 ) - Please choose oneAccording to Herzberg's Motivation-Hygiene Theory, which of the following is NOT a motivator?

► Recognition► Responsibility► Advancement► Status


a. Achievement

b. Responsibilityc. Work itselfd. Recognitione. Growth and achievement

Question No: 36 ( Marks: 1 ) - Please choose oneAccording to McClelland's three-need theory, people who are striving for personal achievement rather than for the trappings and rewards of success have a high:► Need for achievement► Need for affiliation► Need for power► Need for sympathy

The need of achievement (nAch) is the desire to accomplish challenging tasks and achieve a standard of excellence in one’s work.. The need for affiliation (nAff) is the desire to maintain warm, friendly relationships with others.. The need for power (nPow) is the desire to influence others and control one’s environment.

Question No: 37 ( Marks: 1 ) - Please choose oneWhile motivating Professionals which of the following is at the lowest Priority list?► Challenging Goals► Money and Promotio► Appreciation letters► Job satisfaction

Money and promotions are typically low on the motivation priority list for professionals. Job challenge is usually ranked high as is support and the feeling that they’re working on something important.

Question No: 38 ( Marks: 1 ) - Please choose oneWhich of the following is NOT an option while motivating low skilled employees?

► Clarity of goals► Security► High pay► Job satisfaction


Question No: 39 ( Marks: 1 ) - Please choose oneVisionary leaders appear to have all of the following qualities related to effectiveness in their leadership roles EXCEPT:

► Ability to explain the vision► Ability to express the vision► Ability to extend the vision► Ability to enforce the vision

Skills do visionary leaders havea. The ability to explain the vision to others.b. The ability to express the vision not just verbally but through behavior.c. The ability to extend or apply the vision to different leadership contexts.

Question No: 40 ( Marks: 1 ) - Please choose oneLeaders who guide or motivate their followers toward established goals by clarifying role and task requirements are using which of the following?

► Charismatic► Transformational► Transactional► Democratic-participativeTransactional leaders are leaders who guide or motivate their followers in the direction of established goals by clarifying role and task requirements.

Question No: 41 ( Marks: 1 ) - Please choose oneWhich of the following group engages in collective work that requires joint effort and generates a positive synergy?

► Work group► Work team► Quality circle► Functional team

Work Group ProcessesA. Group processes are the dynamic, inner workings of groups as they operate over a periodof time.1. Process loss is the energy diverted from the task to develop and operate the groupitself.2. Positive synergy is the force that results when the combined gains from group interaction (as opposed to individuals operating alone) are greater than group process losses.3. Negative synergy is the force that results when group process losses are greater than any gains achieved from combining the forces of group members.

Question No: 42 ( Marks: 1 ) - Please choose oneAll of the following are advantages of oral communication EXCEPT:►It is easy to use► It is accurate► It facilitates feedback► It can be done with little preparation

Question No: 43 ( Marks: 1 ) - Please choose oneWhich of the following is the process of monitoring activities and correcting any significant deviations?► Controlling► Planning► Organizing► Leading

Question No: 44 ( Marks: 1 ) - Please choose oneWhich of the following is NOT a formal group?

► Command groups► Task forces► Cross-functional teams► Business unit alliances A formal group is a group officially planned and created by an organization for aspecific purpose.a. A command or functional group is a formal group consisting of a manager and all the subordinates who report to that manager.

Question No: 45 ( Marks: 1 ) - Please choose oneDecisions which deal with situations where the factors are fairly structured and occur with some frequency are called

► Heuristic decision► Programmed decision► Satisficing decision► Non-programmed decision

Question No: 46 ( Marks: 1 ) - Please choose onWhich one of the following functions or activities involves in recruiting and placing qualified personnel needed for the organization so that it may achieve its objectives and goals?

► Planning► Organizing► Staffing► Leading

Question No: 47 ( Marks: 1 ) - Please choose oneAn organized set of behavior that is associated with particular office or position is called:

► Role► Obligation► Responsibility► Function

Management Roles:Managers fulfill a variety of roles. A role is an organized set of behaviors that is associated with a particular office or position

Question No: 48 ( Marks: 1 ) - Please choose oneWhich of the following is the disadvantage of the Process departmentalization?

► Time consuming process► Cost of Production is high► Can be used only with certain type of products► Duplication of functions across the departments

Question No: 49 ( Marks: 1 ) - Please choose oneWhich of the following are groups defined by the organization's structure, that have designated work assignments and specific tasks?

► Formal groups► Informal groups► Command groups► Interest groups

Formal groupswork groups defined by the organization’s structure that have designated work assignments and tasks. Appropriate behaviors are defined by and directed toward organizational goals.Informal groups : Groups that are independently formed to meet the social needs of their members.

Question No: 50 ( Marks: 1 ) - Please choose oneThere are three different approaches to designing control systems. Which of the following is used primarily in team-based or less bureaucratic types of organizations?

► Market control► Economic control► Bureaucratic control► Clan control

Clan control relies on values, beliefs, traditions, corporate culture, share norms and information relationships to regulate employee behaviors and facilitate the reaching of organizational goals.

Question No: 51 ( Marks: 5 )Is organizing important for all levels of managers? Give your opinion.

Question No: 52 ( Marks: 10 )ABC Ltd is a small marketing services company. You have been put in charge of a new project team. It is the second week the team has been together, and progress on the task is frustratingly slow. There are lots of creative ideas being put forward, but team members criticize everything and try to put their own ideas over others. Your manager is getting concerned and asks you to report on how the team is working.


Question No: 53 ( Marks: 10 )Suppose that an organization has some distinctive competencies, how long it will retain those competencies?



325.Toyota motor company will be called efficient if it produces: o High quality products at relatively low cost o Quality products at high cost o High quality products at relatively high cost o Quality products at low cost


o People orientation o Attention to detail o Outcome orientation o Aggressiveness

327.Interpersonal and communication skills are often referred to as: Technical skills Conceptual skills People skills Planning skills

328.Organizational culture is similar to an individual’s: Skills Personality pg 33 Motivation Ability



330.To determine the _____________, a manager must determine what is relevant or important in resolving the problem.

Geocentric behavior needed Number of allowable alternatives Weighting of decision criteria Decision criteria

331.Fredrick Taylor was the student of: } Robert Owen Charles Babbage { hugo munsterbeg pg 21 Henry Towne

332.Plant managers come under which of following management levels? First-line managers Non-managerial employees Middle managers Top managers

333.A human resource manager attending a local Society for Human Resource Management meeting would be functioning in which of the following role?

Informational Leader Liaison Disseminator

334.Which of the following is important in effectively implementing the chosen

alternative in the decision-making process? Getting upper-management support Double-checking your analysis for potential errors Allowing those impacted by the outcome to participate in the process Ignoring criticism concerning your chosen alternative



336.The most important point of Prof. Edward Deming’s Philosophy was:

Achieving the Goals Consistency of Purpose Wastage of the resources should be minimized Collaboration among the members

337.The belief that businesses should be responsible because such actions are right for their own sake is known as which argument for social responsibility? Pg 32

Public expectation Ethical obligation Public image Discouragement of government regulation


Legislators Pressure groups Employees Lawyers

339.The most outspoken advocate of the classical view of social responsibility is economist and Nobel prize winner:

Carnegie Milton Charles Darwin Milton Freeman Milton Friedman

340.Which of the following is a cultural measure of the degree to which people will tolerate risk and unconventional behavior?

Power distance

Uncertainty avoidance Short- versus long-term orientation Individualism versus collectivism

341.The following four different approaches to management thinking were developed in the first half of the 20th century:

Scientific management, general administrative, quantitative, and contingency approach.

Scientific management, general administrative, quantitative, andorganizational behavior.

General administrative, globalization, organizational behavior, and quantitative.

Systems approach, scientific management, general administrative, and organizational behaviour.

Scientific management, Hawthorne Studies, quantitative, and organizational behavior.

342.________________ need involves the desire to affiliate with and be accepted by others.

Esteem Belongingness Safety Self Actualization

343.___________ involves allocating resources by detailing what activities have to be done, the order in which they are to be completed, who is to do each, and when they are to be completed.

Benchmarking Budgeting Schedulingpg 53 Competitor intelligence

344.Mr. A. is a manager in a manufacturing company, he attempts to establish a culture of quality affecting the attitudes and actions of every employee and relies on a workforce that wants to improve quality. He focuses on establishing:

Total Quality Management Knowledge management Operations Management Management of Information System

345.Conceptual skills relate to a manager’s ability to · Take a strategic view of how parts of the organization function · Solve detailed problems in groups · Correctly evaluate organizational problems · Understand and interact effectively with others in the organization

346.For a company such as PIA, a bank would be an example of what kind of factor in its specific environment?

a) Competitorb) Special-interest groupc) Supplierd) Government agency

347.If a company provides job-share programs, builds a day-care facility, and only uses recycled paper, it can be termed as:

a) Fulfilling its social obligationb) Socially awarec) Socially image consciousd) Socially responsive

348.An increased commitment to a previous decision despite evidence that it may have been wrong is referred to:

Economies of commitment Escalation of commitment Dimensional commitment Expansion of commitment

349.Which of the following means that you achieve the best possible balance among several goals?

a) Sacrificingb) Optimizingc) Satisficingd) Minimizing

26.Which viewpoint emphasizes finding ways to manage work more efficiently? A Behavioral B Quantitative C Classical D Qualitative

27. The set of strengths, characteristics and qualities including skills, technologies, or resources that distinguish a firm from its competitors is called:


Scope

Distinctive Competency

Resource deployment

Effective strategy

28.A leading supporter of the classical view argues that anytime managers decide on their own to spend their organization’s resources for the “social good,” are:


Contributing social benefits in the name of goodwill

Just doing what the government says they have to do

Helping make society a better place for everyone to live

Adding to the costs of doing business

29.The belief that businesses should be responsible because such actions are right for their own sake is known as which argument for social responsibility?


Public expectation

Ethical obligation

Public image

Discouragement of government regulation

30.A production plan usually includes:


Prices of organization's products

Evaluation of the weaknesses of the business

Names of suppliers of raw materials

Flow of orders for goods or services

31.Which of the following types of plans is highly interdependent and must take into account the resources and capabilities of the entire organization and its external environments?


Operational plans

Strategic plans

Tactical plans

Budgetary plans

32.A plan used to operationalize any other kind of plan is called:


Reaction plan

Specific plan

Directional plan

Action plan

The belief that businesses should be responsible because such actions are right for their own sake is known as which argument for social responsibility? Select correct option:

Public expectation

Ethical obligation

Public image

Discouragement of government regulation

Non-programmed decisions are typically made under a condition of which of the following? Select correct option:

Certainty

Low levels of risk

Uncertainty

Reliability

The _______ suggested that when a manager or leader shows concern for employees, their motivation and productivity levels are likely to improve. Select correct option:

Hawthorne effect

Hawthorne studies not sure

Human relations approach

Administrative management

An organization is called: Select correct option:

The physical location where people work

A collection of individuals working for the same company

A deliberate arrangement of people to accomplish some specific purpose

A group of individuals focused on profit-making for their shareholders

A culture where employees show a great deal of respect for authority and where titles and ranks are important would be an example of which dimension of national culture? Select correct option:

Individualism versus collectivism

Power distance

Uncertainty avoidance

Short- versus long-term orientation

The sales and marketing component of e-business is: Select correct option:

Intranet

Evolution

E-commerce

Extranet not sure

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Stakeholder's not sure - Show quoted text -

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-- **~Sometimes you put walls up, not to keep people out, but to see who cares enough to break them down~** http://groups.google.com/group/vuZs/web/mbacourselist?_done=/group/vuZone%3Fmailto:[email protected] Show quoted text -

Fall 2008_FinalTerm_MGT503_s1_solved

FINALTERM EXAMINATION Fall 2008


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Question No: 1 ( Marks: 1 ) - Please choose one Value chain partners are part of which of the following component of Value Chain Management. ► Technical investment ► Leadership ► Coordination and Collaboration ► Planning Question No: 2 ( Marks: 1 ) - Please choose one The process of managing the entire sequence of integrated activities and information about product flow is called: ► Total Quality Management ► Supply Chain Management ► Kaizen ► Value Chain Management Question No: 3 ( Marks: 1 ) - Please choose one Control that prevents anticipated problems is called:

► Feed forward control ► Concurrent control ► Feedback control ► Management control Question No: 4 ( Marks: 1 ) - Please choose one The organizational communication network that uses internet technology and allows authorized users inside the organization to communicate with certain outsiders such as customers or vendors is called: ► Intranet ► Extranet ► Videoconference ► E-mail Question No: 5 ( Marks: 1 ) - Please choose one A leader who involves employees in decision making, delegates authority and allows employees to have direct input into the final decision is using which of the following leadership style? ► Democratic-participative ► Laissez-faire ► Autocratic ► Democratic-consultative Three types of leadership behavior styles were identified.

a. Autocratic leaders tend to make unilateral decisions, dictate workmethods, limit worker knowledge about goals to just the next step to beperformed, and sometimes give feedback that is punitive.b. Democratic leaders tend to involve the group in decision making, let thegroup determine work methods, make overall goals known, and usefeedback as an opportunity for helpful coaching.c. Laissez-faire leaders generally give the group complete freedom, providenecessary materials, participate only to answer questions, and avoid givingfeedback. Question No: 6 ( Marks: 1 ) - Please choose one According to Fiedler, in moderately favorable situations which of the following leader performs better? ► Structure oriented ► Position oriented ► Production oriented ► Relationship oriented Question No: 7 ( Marks: 1 ) - Please choose one The recent survey depicts that in the opinion of employees the most powerful workplace motivator is: ► Flextime ► Recognition ► Goals ► Salary Question No: 8 ( Marks: 1 ) - Please choose one Which theory includes the component that employee motivation is influenced by relative as well as absolute rewards? ► Expectancy ► Three-needs ► Goal-setting ► EquityEquity theory recognizes that individuals are concerned with their absolute rewards as well as therelationship of those rewards to what others receive. Question No: 9 ( Marks: 1 ) - Please choose one According to Herzberg's Motivation-Hygiene Theory, which of the following is NOT a hygiene factor? ► Working Conditions ► Salary ► Relationship with supervisor

► Work itselfHygiene factors are necessary to keep workers away from feeling dissatisfied. There are several hygienefactors.a. Payb. Working conditionsc. Supervisorsd. Company policies Question No: 10 ( Marks: 1 ) - Please choose one According to Maslow's hierarchy of needs, which needs are predominantly satisfied internally? ► Safety ► Esteem ► Physiological ► socialMaslow’s hierarchy of needs from the most basic to the highest.a. Physiological needs are basic and include needs for food, water, andshelter.b. Safety needs pertain to the desire to be safe, secure and free from threatsto our existence.c. Belongingness needs involve the desire to affiliate with and be acceptedby others.d. Esteem needs are related to the two-pronged desire to have a positiveself-image and to have our contributions valued and appreciated byothers.e. Self-actualization needs pertain to the requirement of developing ourcapabilities and reaching our full potential. Question No: 11 ( Marks: 1 ) - Please choose one Maslow's hierarchy of needs theory proposes that every person has a hierarchy of: ► Four needs ► Five needs ► Three needs ► Six needs Question No: 12 ( Marks: 1 ) - Please choose one What should a manager do while motivating employees? ► Increase wages and salaries ► Incorporate promotional opportunities ► Recognize individual differences ► Use employee-recognition program Question No: 13 ( Marks: 1 ) - Please choose one An unsatisfied need creates which type of emotion?

► Anxiety ► Tension ► Drive ► Pressure Question No: 14 ( Marks: 1 ) - Please choose one Which of the following is the best description of effort? ► The level of willpower towards work ► The measure of intensity or drive ► One's ability to work ► The work required to complete a task Question No: 15 ( Marks: 1 ) - Please choose one Contemporary organizational design includes all of the following EXCEPT : ► Team based structure ► Matrix structure ► Project structure ► Divisional structure Traditional Designs includes (simple, divisional, Functional)Contemporary Designs includes (Team, matrix, Project, Boundary less) Question No: 16 ( Marks: 1 ) - Please choose one Which of the following is the crucial element of team structure? ► Employee empowerment ► Faster decision-making ► Inexpensive to maintain ► Clear chain of command Description: Some of important features of Team based structureEmployees are more involved and empowered.Reduce barrier among functional areas.No. clear chain of commandPressure on team to perform Question No: 17 ( Marks: 1 ) - Please choose one Which of the following factors influence an organization towards centralization? ► Lower-level managers want a part in decision making ► Environment is complex and uncertain ► Decisions are significant ► Company is geographically dispersed

Question No: 18 ( Marks: 1 ) - Please choose one Identify the organizational design process which has a potential weakness that, managers will not be able to provide necessary leadership and support?

► Span of control ► Decentralization ► Departmentalization ► Chain of command Question No: 19 ( Marks: 1 ) - Please choose one An organization that groups activities according to women's footwear, men's footwear, apparel and accessories would use which of the following departmentalization?

► Product ► Customer ► Geographic ► Functional Question No: 20 ( Marks: 1 ) - Please choose one What kind of departmentalization would be in place in a government organization where different public service responsibilities are divided into activities for employers, children, and the disabled? ► Product ► Geographic ► Outcome ► Customer Question No: 21 ( Marks: 1 ) - Please choose one Which of the following is not among the three perspectives that should be considered in preparing a business plan? ► Marketing perspective ► Perspective of the entrepreneur ► Investor perspective ► Technical perspective Referencehttp://books.google.ae/books?id=7AGX2Hdhop8C&pg=RA1-PA188&lpg=RA1-

http://books.google.ae/books?id=7AGX2Hdhop8C&pg=RA1-PA188&lpg=RA1-PA188&dq=three+perspectives+that+should+be+considered+in+preparing+a+business+plan&source=bl&ots=ARnTL4Qy0u&sig=TyNfSmKrNBbPKkMdvsvxto-1-4o&hl=en&ei=BolQSpPhBJCAsgPF68iqDQ&sa=X&oi=book_result&ct=result&resnum=1

PA188&dq=three+perspectives+that+should+be+considered+in+preparing+a+business+plan&source=bl&ots=ARnTL4Qy0u&sig=TyNfSmKrNBbPKkMdvsvxto-1-4o&hl=en&ei=BolQSpPhBJCAsgPF68iqDQ&sa=X&oi=book_result&ct=result&resnum=1 (page 188,189) Question No: 22 ( Marks: 1 ) - Please choose one An organization's structure should facilitate which of the following? ► Chain of command

► Necessity of departmentalization

► Achievement of goals ► Span of control

Question No: 23 ( Marks: 1 ) - Please choose one In which organizational structure employee have two managers? ► Team

► Learning

► Boundaryless

► Matrix

Question No: 24 ( Marks: 1 ) - Please choose one The fact that managers can become experts within their industry is a function of which kind of departmentalization?

► Process

► Geographical

► Functional

► Product

Question No: 25 ( Marks: 1 ) - Please choose one Which of the following is a process by which individuals pursue opportunities, fulfill needs and wants through innovation, without regard to the resources they currently control? ► Small business ownership ► Innovative Management ► Entrepreneurship ► Privatization Question No: 26 ( Marks: 1 ) - Please choose one First step of strategic management process, the mission, answers which of the following question?



► What business should we be in? ► What is our reason for being in business? ► Who are our customers? ► Who are our creditors? Question No: 27 ( Marks: 1 ) - Please choose one When the hierarchy of organizational goals is clearly defined, it forms an integrated network of goals which is called: ► Hierarchical-link chain ► Means-ends chain ► Weakest-link chain ► Level-level chain The three levels of goals within an organization form a hierarchy of goals, with lower-level goalsforming a mean-end chain with the next level of goals.1. Strategic goals are broadly defined targets or future end results set by top management.2. Tactical goals are the targets or future end results usually set by middle management forspecific departments or units.3. Operational goals are those targets or future end results set by lower management thataddress specific, measurable outcomes required from the lower levels. Question No: 28 ( Marks: 1 ) - Please choose one Safeguard is an anti-bacterial soap that provides superior longer lasting germ protection. Through this soap Procter & Gamble is practicing which of the following strategies? ► Stability Strategy ► Differentiation strategy ► Emergent strategy ► Cost leadership strategy Question No: 29 ( Marks: 1 ) - Please choose one At the first step of goal setting a manager should: ► Evaluate available resources ► Review organization’s mission ► Write down goals ► Estimate expected benefits Question No: 30 ( Marks: 1 ) - Please choose one Which of the following is a primary benefit of MBO? ► Avoid competition ► Resistance against new entrance

► Improve employee motivation ► Increase resources Question No: 31 ( Marks: 1 ) - Please choose one Which of the following is an area in the environment that if exploited may generate high performance for organization? ► Strength ► Weakness ► Opportunity ► Threat Question No: 32 ( Marks: 1 ) - Please choose one A skill and capability that does not enable an organization to choose and implement strategies that support its mission is called its: ► Strength ► Weakness ► Opportunity ► Threat Question No: 33 ( Marks: 1 ) - Please choose one Which of the following strategy specifies the range of markets in which an organization will compete? ► Scope ► Distinctive Competency ► Resource deployment ► Effective strategy Question No: 34 ( Marks: 1 ) - Please choose one Few years ago Nike has problem with inconsistency of goals. The firm was producing high quality shoes but they were not stylish. As a result company lost substantial market share. In this situation which kind of goal was missing? ► Manufacturing goal ► Marketing goal ► Financial goal ► Operational goal Question No: 35 ( Marks: 1 ) - Please choose one Sony has a goal to acquire a firm in the entertainment industry. The goal was realized when Sony bought Columbia picture. It comes under which of the following? ► Strategic goal ► Operational goal ► Tactical goal ► Personal goal

Question No: 36 ( Marks: 1 ) - Please choose one Which of the following group technique allows group members to meet together, but also allows independent thinking?

► Groupthink ► Electronic meetings ► Brainstorming ► Nominal group technique Question No: 37 ( Marks: 1 ) - Please choose one Many decisions fail after the final choice because of the occurrence of which of the following?

► Decision criteria weights were incorrect ► People affected failed to accept the solution ► Satisficing occurred ► Choice was wrong Question No: 38 ( Marks: 1 ) - Please choose one Which of the following term sometimes used to describe picking a course of action that is satisfactory under the circumstances? ► Escalation of commitment ► Satisficing ► Risk ► Bounded rationality Question No: 39 ( Marks: 1 ) - Please choose one Jay tends to always look at the broad picture and likes to look at many alternatives. He focuses on the long run and looks for creative solutions. He prefers which of the following styles of decision making? ► Analytic ► Conceptual ► Directive ► Behavioral Question No: 40 ( Marks: 1 ) - Please choose one The decision-making model consists of four styles: directive, analytic, behavioral and _______. ► Conceptual

► Intuitive ► Group interaction ► Laggarda. The directive style is one that’s characterized by low tolerance for ambiguity and a rational way ofthinking.b. The analytic style is one characterized by a high tolerance for ambiguity and a rational way ofthinking.c. The conceptual style is characterized by an intuitive way of thinking and a high tolerance forambiguity.d. The behavioral style is one characterized by a low tolerance for ambiguity and an intuitive way ofthinking. Question No: 41 ( Marks: 1 ) - Please choose one "Whenever possible, we promote from within" is an example of which of the following? ► Rule ► Procedure ► Policy ► Plan Question No: 42 ( Marks: 1 ) - Please choose one A large chemical company not only disposes of all toxic waste properly as outlined by law, but it also spends $1 million dollars each year on research to determine better processes for all businesses to use in disposing of toxic wastes. This company is exhibiting which of the following? ► Social responsibility ► Social obligation ► Moral obligation ► Social responsiveness Question No: 43 ( Marks: 1 ) - Please choose one Which of the following approaches recognize differences among organizations and categorizes variables that affect an organization's performance? ► Process approach ► Contingency approach ► Function approach ► System approach Question No: 44 ( Marks: 1 ) - Please choose one Giving prestigious job titles would be one way to satisfy people’s need for : ► Esteem

► Belongingness ► Self-actualization ► Safety Question No: 45 ( Marks: 1 ) - Please choose one “Specialization increases output by making employees more efficient” it is called: ► Division of work ► Authority ► Scalar chain ► Order Question No: 46 ( Marks: 1 ) - Please choose one Henry Fayol described principles of management in the form of: ► 11 points ► 12 points ► 14 points ► 15 points Question No: 47 ( Marks: 1 ) - Please choose one Which of the following functions or activities involve recruiting and placing qualified personnel needed for the organization so that it may achieve its objectives and goals? ► Planning ► Organizing ► Staffing ► Leading Question No: 48 ( Marks: 1 ) - Please choose one An organized set of behavior that is associated with particular office or position is called: ► Role ► Obligation ► Responsibility ► Responsibility Question No: 49 ( Marks: 1 ) - Please choose one The person who maintains network of connection outside the organization to obtain information is called: ► Entrepreneur ► Disseminator ► Spokesperson ► Liaison The liaison maintains a network of contacts outside the work unit to obtain information.Question No: 50 ( Marks: 1 ) - Please choose one

Ali has a job that pays him well, he desires to make a contribution to the organization, and he has an active social life. His desire is to become all that he is capable of becoming. Ali is at which of the following need defined by maslow? ► Self-actualization ► Safety ► Social ► Esteem Question No: 51 ( Marks: 5 ) Who are responsible for setting goals? Do you think different Managers set goals, or one manager is responsible for it? ANS: GOAL SETTING: Goals are the desired outcomes for the individuals, groups or organizations. The success of an organization depends on its goals and how they are achieved. Goal setting is the responsibility of a manager. There are three managers at three different levels:

• Top manager

• Middle manager

• First Line manager

Each manager is responsible for setting goals at different level.

1. Top manager sets the strategic goals which are organization wide.

2. Middle managers set Tactical goals

3. First line managers set operational goals which are related to the operations of the organization.

But it is important that all the goals set by managers should be in accordance to organization's mission. Question No: 52 ( Marks: 10 ) Describe the significant workplace issues that affect motivation in today's workforce. ANS: MOTIVATION: It is the willingness to exert high levels of efforts to reach organizational goals. Motivation is an important aspect in today's world where competition is increasing day by day, so there is a strong need for motivating employees in order to get best performance from them. Inspite the importance of motivation there are various issues which affect the motivation in today's workforce. Some of the such factors are given below:

• Inappropriate Goals: the goal itself acts as a motivator but if not set well it creates lack

of understanding in employees which results in poor performance.

• Recognition: In today's world recognition acts as a strong motivator. If a worker's performance is good he needs to be recognized so that his performance is reinforced but if there is lack of recognition it will de- motivate the worker.

• Salary/Pay: The basic physiological needs are satisfied by money so salary /pay plays an important role in motivating an employee. If it is not upto to the limit where it satisfies workers basic needs it is obvious that low salary will cause de-motivation in employee.

• Opportunities: Everyone desires to develop their capabilities and reaching their full potential, it can somehow be achieved by career opportunities offered by the organization. If an organization does not allow an employee to excel in his/her career this may lose his interest in work.

• Work Itself: The job and the working conditions if not liked by worker he will not do his job with interest and will yield low performance.

Question No: 53 ( Marks: 10 ) How can a manager make the delegation process more effective? Give logical reasons to support your answer. ANS: DELEGATION: Delegation is the assignment of part of manager's work to others along with responsibility and authority.Effective Delegation: Delegation can be made effective in many ways:

Trust: It is very important while delegating to have full trust in the subordinates. If manger lacks trust in subordinates he will always have a threat of their failure. Training the subordinates: Delegation can be effectively done if subordinates know what and how they have to do their work. For this they must be trained well. Manager's knowledge about delegation: While delegating manager should know how to delegate i.e how to take work from subordinates and which tasks should be assigned to subordinates.

Question No: 54 ( Marks: 10 ) Discuss the Boston Consulting Group (BCG) matrix and explain its usefulness in segmenting businesses. Discuss the characteristics for each of the four categories based on the BCG matrix.. ANS: BOSTON CONSULTING GROUP (BCG) MATRIX: The BCG matrix was developed by Boston Consulting Group. Its main purpose was to compare different

businesses in an organization's portfolio on the basis of market share and market growth. It helps the organization in allocating resources to its various b+usinesses.Categories of BCG matrix: The matrix defines four business groups. The SBUs plotted on BCG matrix can be classified as follows:

• Star: Star has a high market share in a growing market.

• Cash Cow: Cash Cow is an SBU which has high market share in a slowly growing market.

• Question Mark: Have low market share in a growing market. They are the problem creators.

• Dog: Has low market share in a low growing market.


Spring 2009 Session 3


What is the basic assumption of situational approaches to leadership?

► Increasing worker job satisfaction through consideration behavior will get leaders the best results

► Initiating structure for employees by telling them what to do and how to do.

► The appropriate leadership style varies from one set of circumstances to another

► Effective leaders possess certain traits that are situation specific

Lack of success in identifying an effective leadership style generalize-able to all situations

led to consideration of situational factors—i.e., any particular style of leadership could be

effective depending on the situation.


Which of the following statement is NOT true for productivity?

► Productivity is a major goal in virtually every organization

► For individual companies, increased productivity means a more competitive cost structure

► Productivity is a composite of people and operations variables

► Productivity can be improved by dealing with large number of suppliers


All of the following are primary management functions EXCEPT:

► Setting goals

► Hiring employees

► Monitoring activities

► Motivating employees


Which one of the following is explaining the Entrepreneur in the best way?

► Goals Setter

► Decision Maker

► Communicator

► Initiator

1) The entrepreneur acts as an initiator, designer, and encourager of change and innovation.


The success of the business can be judged through:

► Customer satisfaction

► Achieving of Organizational Goals

► Cost price reduction




► Liaison

► Leader

► Disseminator

► Spokesperson


Determining the tasks to be accomplished, how the tasks are to be grouped and who is responsible for the various tasks is known as which of the following processes of management?

► Planning

► Organizing

► Leading

► Controlling


Which level of management is responsible for making organization wide decisions and establishing the plans and goals that affect the entire organization?

► Non managerial staff

► Top management

► Middle management

► First-line management



► 11 points

► 12 points

► 14 points

► 15 points

Fayol gives us 14 principles of management which are still being used

nowadays.




► Discipline



Stability of tenure of personnel

Management should provide orderly personnel planning and ensure that replacements are available

to fill vacancies.


The father of industrial psychology is:

► Robert Owen

► Hugo Munsterberg

► Mary parker Follett

► Max Weber




► Feed forward

► Input

► Output

► Feedback



Which of the following styles of decision making is characterized by individuals who prefer complete information and consider several alternatives?

► Analytic

► Conceptual

► Directive

► Behavioral

The directive style is one that’s characterized by low tolerance for ambiguity and a rational way of

thinking.


The intent of which of the following is to reduce uncertainty by playing out potential situations under different specific conditions?

► Project management

► Scheduling

► Environmental analysis

► Scenario planning

The intent of scenario planning is not to try to predict the future but to reduce uncertainty by

playing out potential situations under different specified conditions


Mission Statement of Dow Chemicals is:

“To share the world’s obligation for the protection of the environment.”



► Customers

► Location

► Self concept



Which of the following is an area in the environment that if exploited may generate high

performance for organization?

► Strength

► Weakness

► Opportunity

► Threat


Which of the following is a system in which specific performance objectives are jointly determined by subordinates and their superiors and progress towards objectives is periodically reviewed?


► Management by resources

► Management by authority

► Management by system



Most managers believe that if an MBO (program is to be successful, it must start at:


► Top Level

► Middle level

► Lower level

The weaknesses of MBO are that it

1. Tends to falter without strong, continual commitment from top management.


A firm that stops buying supplies from other companies and begins to provide its own supplies, has diversified through:

► Forward vertical integration

► Backward vertical integration

► Forward horizontal integration

► Backward horizontal integration

Vertical integration involves effecting growth through the production of

inputs previously provided by suppliers or through the replacement of a

customer role (Such as that of a distributor) by disposing of one’s own

outputs. 1) Backward integration occurs when a business grows by becoming

its own supplier


In BCG matrix which of the following businesses have the largest share of a rapidly growing market?

► Cash cow

► Question mark

► Star

► Dogs


In BCG matrix which of the following businesses have a large share of a market that are not expected to grow substantially?

► Dogs

► Question mark

► Star

► Cash cow



► Centralization

► Span of control






As the number of employees in an organization grows, structure tends to become more:

► Informal

► Centralized

► Decentralized

► Specialized



► Product

► Functional

► Process

► Geographical

Product departmentalization - Grouping activities by product line. Tasks can also be grouped according to a specific product or service, thus placing all activities related to the product or the service under one manager. Each major product area in the corporation is under the authority of a senior manager who is specialist in, and is responsible for, everything related to the product line. LA Gear is an example of company that uses product departmentalization. Its structure is based on its varied product lines which include women’s footwear, children’s footwear and men’s’ footwear.



The organization structure in which separate business units are grouped under a manager who is responsible for performance, strategy and operations is called:

► Outdated structure

► A divisional structure

► Functional structure

► A simple structure


“CLEAR” shampoo introduced the first ever anti-dandruff shampoo range for men. Through this shampoo Unilever is practicing which of the following strategies?

► Focus Strategy




A differentiation strategy involves attempting to develop products and services

http://en.wikipedia.org/wiki/Product_(business)

that are viewed as unique in the industry.


What things the Organizations are doing to facilitate an effective wider span of control for their managers?

► Decentralizing management functions

► Increasing inventory levels

► Increasing budget allowances

► Investing in employee training


A complex uncertain environment influences an organization toward which of the following?

► Work specification



► Formalization



A company's "chain of command" is a part of which process?

► Span of control

► Organizational design

► Formalization


Organization design is the process of developing an organization structure. Organizational

design is the process of developing or changing an organization’s structure. It involves decisions about six key elements: work specialization, departmentalization, chain of command, span of control,

centralization/decentralization, and formalization. We need to take a closer look at each of these structural elements.


While addressing the organizational design needs of the small organization which of the following is an important consideration?

► More formalization

► More specialization

► More centralization

► Tall hierarchy of authority

A simple structure is an organizational design with low departmentalization, wide spans of

control, authority centralized in a single person, and little formalization.

a. Its strengths are its flexibility, speed and low cost to maintain.

b. Its major drawback is that it’s most effective in small organizations


Which of the following is an internal state that makes certain outcomes appear attractive?

► Fad

► Desire

► Need

► Fashion

A need is an internal state that makes certain outcomes appear attractive. An unsatisfied need

creates tension that stimulates drives within an individual. These drives generate a search

behavior to findparticular goals that, if attained, will satisfy the need and reduce the tension.

Hence motivation is the force that energizes behavior, gives direction to







Effort is a measure of intensity or drive. High levels of effort are unlikely to lead to

favorable job performance unless the effort is channeled in a direction that benefits the

organization.


Which of the following factor is more important for men than women?

► Opportunity to learn

► Flexibility

► Autonomy

► Convenient


According to Maslow, which hierarchy is in proper order from lowest to highest?

► Safety, physiological, esteem, self-actualization, social.

► Esteem, physiological, self-actualization, safety, social

► Self-actualization, physiological, social, esteem, safety

► Physiological, safety, social, esteem, self-actualization


According to Herzberg's Motivation-Hygiene Theory, which of the following is NOT a motivator?

► Recognition

► Responsibility

► Advancement

► Status


a. Achievement

b. Responsibility

c. Work itself

d. Recognition

e. Growth and achievement


According to McClelland's three-need theory, people who are striving for personal achievement rather than for the trappings and rewards of success have a high:

► Need for achievement

► Need for affiliation

► Need for power

► Need for sympathy

The need of achievement (nAch) is the desire to accomplish challenging tasks and achieve a standard of excellence in one’s work.

. The need for affiliation (nAff) is the desire to maintain warm, friendly relationships with others.

. The need for power (nPow) is the desire to influence others and control one’s environment.


While motivating Professionals which of the following is at the lowest Priority list?

► Challenging Goals

► Money and Promotion

► Appreciation letters


Money and promotions are typically low on the motivation priority list for professionals. Job

challenge is usually ranked high as is support and the feeling that they’re working on something

important.


Which of the following is NOT an option while motivating low skilled employees?

► Clarity of goals

► Security

► High pay




Visionary leaders appear to have all of the following qualities related to effectiveness in their leadership roles EXCEPT:

► Ability to explain the vision

► Ability to express the vision

► Ability to extend the vision

► Ability to enforce the vision

Skills do visionary leaders have

a. The ability to explain the vision to others.

b. The ability to express the vision not just verbally but through behavior.

c. The ability to extend or apply the vision to different leadership contexts.


Leaders who guide or motivate their followers toward established goals by clarifying role and task requirements are using which of the following?

► Charismatic


► Transactional


Transactional leaders are leaders who guide or motivate their followers in the direction of

established goals by clarifying role and task requirements.


Which of the following group engages in collective work that requires joint effort and generates a positive synergy?

► Work group

► Work team

► Quality circle

► Functional team

Work Group Processes

A. Group processes are the dynamic, inner workings of groups as they operate over a period

of time.

1. Process loss is the energy diverted from the task to develop and operate the groupitself.

2. Positive synergy is the force that results when the combined gains from group interaction (as opposed to individuals operating alone) are greater than group process losses.

3. Negative synergy is the force that results when group process losses are greater than any gains achieved from combining the forces of group members.


All of the following are advantages of oral communication EXCEPT:

► It is easy to use

► It is accurate

► It facilitates feedback

► It can be done with little preparation


Which of the following is the process of monitoring activities and correcting any significant deviations?

► Controlling

► Planning

► Organizing

► Leading


Which of the following is NOT a formal group?

► Command groups

► Task forces


► Business unit alliances

A formal group is a group officially planned and created by an organization for a

specific purpose.

a. A command or functional group is a formal group consisting of a

manager and all the subordinates who report to that manager.








Which one of the following functions or activities involves in recruiting and placing qualified personnel needed for the organization so that it may achieve its objectives and goals?

► Planning

► Organizing

► Staffing

► Leading



► Role

► Obligation

► Responsibility

► Function

Management Roles:

Managers fulfill a variety of roles. A role is an organized set of behaviors that is associated with a particular office or position








Which of the following are groups defined by the organization's structure, that have designated work assignments and specific tasks?

► Formal groups

► Informal groups

► Command groups

► Interest groups

Formal groups

work groups defined by the organization’s structure that have designated work assignments and tasks. Appropriate behaviors are defined by and directed toward organizational goals.

Informal groups : Groups that are independently formed to meet the social needs of their members.


There are three different approaches to designing control systems. Which of the following is used primarily in team-based or less bureaucratic types of organizations?

► Market control

► Economic control

► Bureaucratic control

► Clan control

Clan control relies on values, beliefs, traditions, corporate culture, share norms and information

relationships to regulate employee behaviors and facilitate the reaching of organizational goals.




ABC Ltd is a small marketing services company. You have been put in charge of a new project team. It is the second week the team has been together, and progress on the task is frustratingly slow. There are lots of creative ideas being put forward, but team members criticize everything and try to put their own ideas over others. Your manager is getting concerned and asks you to report on how the team is working.



Suppose that an organization has some distinctive competencies, how long it will retain those competencies?




Spring 2009



All of the following are requirements for successful value chain management EXCEPT :


► Continuous Process Improvement

► Organizational Processes

► Technology Investment


An individual's belief that he or she is capable of performing a task is called:

► Self esteem

► Self direction

► Self efficacy

► Self confidence


The most important point of Prof. Edward Deming’s Philosophy was:

► Achieving the Goals

► Consistency of Purpose

► Wastage of the resources should be minimized

► Collaboration among the members



► Liaison

► Leader

► Disseminator

► Spokesperson


Munib is the CEO of a hospital. He has spent his day planning the schedules of employees for next month. He spent his day in:

► Planning

► Organizing

► Leading

► Controlling


Which type of managerial skill refers to the ability to analyze and diagnose complex situations?

► Problem-solving

► Interpersonal

► Conceptual

► Technical



► Clinical

► Industrial

► Behavior

► Theoretical


Two major characteristics of open system are :

► Negative entropy and synergy

► Positive entropy and synergy

► Entropy and synergy

► Anthropology and synergy


In Europe today banks and insurance companies are linking up in an effort to market a wide array of financial products that each would have trouble selling on its own. They are practicing which of the following concept?

► Transformation

► Entropy

► Negative Entropy

► Synergy


Few years ago, employees of a international company took wages cuts to help the firm offset large losses. Now firm is again earning profits and employees believe that their wages should be restored but company is not willing to restore their wages. Organization is showing which of the following behavior?

► Unethical

► Socially responsible

► Ethical

► Socioeconomic


Under which of the following approach, managers impose and enforce rules fairly and impartially and do so by following all legal rules and regulations. A manager using this theory would decide to provide the same rate of pay to individuals who are similar in their level of skills, performance and gender?

► Integrative social contracts

► Right view of ethics

► Utilitarian view of ethics

► Theory of justice of ethics


Only employees with top-secret clearance may enter the sealed room, is an example of which of the following?

► Rule

► Procedure

► Policy

► Plan



► Analytic

► Conceptual

► Directive

► Behavioral


The strap of Ali's bag tore off as he threw it over his shoulder. On the way to school, he stopped at the first store that carries bags, walked in and purchased one from the front rack. Ali has just made which of the following type of decision?

► Maximizing

► Satisficing

► Risky

► Optimal


All of the following include in the definition of planning EXCEPT:

► Defining organization’s objectives or goals

► Establishing an overall strategy for achieving objectives or goals

► Allocating resources and developing a chain of communication

► Developing a hierarchy of plans to integrate and coordinate activities


Mission Statement of Johnson & Johnson is:



► Location

► Customers

► Self concept







► Formal planning


In those organizations where formal planning did not lead to higher performance, the culprit may be which of the following?

► Employees

► Marketing plan

► Management

► Environment


Which of the folowing is the set of strengths, characteristics and qualities including skills, technologies or resources that distinguish a firm from its competitors?

► Scope






► Strength

► Weakness

► Opportunity

► Threat


ABC Company is in the process of buying a smaller competitor and incorporating that company's resources into his business. This is an example of which of the following types of strategies?

► Merger

► Stability

► Retrenchment

► Acquisition


Few years before Polka was a leading brand of ice-cream in Pakistan. Than it was purchased by Walls and all its products were replaced with “Walls” name. Here "Walls" adopted which of the following strategy?

► Merger

► Vertical integration

► Acquisition

► Horizontal integration


In BCG matrix which of the following businesses have only a small share of a quickly growing market?

► Star

► Dogs

► Cash cow

► Question mark


Which of the following is NOT a strategy implementation step?

► Define strategic tasks

► Develop implementation agenda

► Develop mission and goals

► Assess organizational capabilities



► Centralization

► Span of control




While making a business plan an entrepreneur cannot conduct market research until he:

► Develops legal plan

► Develops insurance plan

► Writes cover letter

► Chooses product or service


Which of the following is the set of elements that can be used to configure an organization?

► Organization structure

► Organization design

► Organization chart

► Organization rotation


An owner of an organization hires a sales representative to market his products. He gave power to sale representative to make certain decision. He has been given:

► Responsibility

► Span of control

► Authority

► Accountability



► Product

► Geographic

► Outcome

► Customer






► Span of control


Today the concepts of Unity of Command, Authority and Responsibility are less important because of which of the following?

► Organizational structure

► Centralization and decentralization

► Employee’s Empowerment and Information Technology



A structure that is characterized by narrow span of management and many hierarchical levels is:

► Tall Structure

► Flat Structure

► Matrix Structure

► Divisional Structure


Which of the following is a weakness of a simple structure?

► It relies on one person

► It is not flexible

► It is expensive

► There is unclear accountability



► Functional

► Divisional

► Learning

► Simple


Which type of organizational entity is more of an organizational mind-set than a structured design?

► Matrix

► Boundaryless

► Functional

► Learning


Which of the following creates the “Dual Chain of Command?”

► Team based and Project Structure

► Functional and Simple structure

► Project and matrix Structure

► Simple and matrix Structure



► Anxiety

► Tension

► Drive

► Pressure


People who want to exert more power often engage in which of the following activities?

► Visionary leadership

► Reward power

► Office politics

► Charismatic training


At Sony (an electronics manufacturer) a special team was selected to work out a marketing plan for its newest product, a voice-activated DVD player, that uses voice recognition commands instead of control buttons. During their most recent meeting, there was a conflict between a design manager and a marketing representative about whose responsibility it was to draft the marketing plan. Several members of the team got into a shouting match with one another. This team seems to be at which of the following stages of group development?

► Conflict

► Forming

► Norming

► Storming


A specific group of accountants at an accounting firm that meets regularly to develop better auditing procedures for the firm can be referred as which of the following?

► Task force

► Functional team

► Cross-functional team

► Virtual team








Atif just received the news that he has received the promotion for which he has been waiting for two years. He is ecstatic. Every communication for the rest of the day will be affected by which of the following?

► Filtering

► Emotions

► Language

► Nonverbal cues








Which of the following is the obligation or expectation to perform a duty?

► Responsibility



► Span of control


Which one of Fayol’s 14 principles of management helps preserve the concept of a continuous line of authority?

► Unity of demand


► Demand structure

► Continuous demand


Mr. Kamran is a manager at virtual university of Pakistan. His responsibilities include developing a organization-wide marketing strategy that plays on the synergies between institute’s offered Programs in order to drive increased no. of students. Kamran is a:

► Middle manager

► First-line manager

► Top manager

► Non-managerial



► European Common Market

► European Union

► Western European Alliance

► Trans-European Market


Motivation is the result of interaction between which of the following?

► Efforts and situation

► Employee and manager

► Efforts and intention

► Individual and situation


Which of the following are the hygiene factors?

► Fringe benefits, recognition and motivation

► Achievement, responsibility and growth

► Friendship groups, working conditions and responsibilities

► Company policies, working conditions and salary


Which of the following is an example of body language?

► Eye contact

► Style of dress

► Facial expressions



Can individual be so much motivated that his/ her performance declines as a result of excessive efforts ? Discuss.

Yes, in certain case its true. If a person set goals too high for himself, he may end up

Demotivating himself because of the failure to achieve the goals.

When rewards are used by organizations as payoffs for better performance, the intrinsic rewards, which are derived from person doing what they like, are reduced.

Due to excessive efforts, person loss the control over own behavior so that pervious motivation diminishes.

The elimination of extrinsic rewards can produce a shifting from an external to an internal explanation in an individual’s perception of thinking that why he works on a task.

Too much motivation make person to think differentiate themselves from others by their desire to do things better.


How can we implement Maslow’s Hierarchy of need theory in our life? Discuss in detail.

Maslow's Hierarchy of Needs is based on the assumption that people are motivated by a series of five universal needs. These needs are ranked, according to the order in which they influence human behavior, in hierarchical fashion.

Physiological needs are deemed to be the lowest- level needs. These needs but be fullfiled

safety needs -- the needs for shelter and security

Social needs include the need for belongingness and love

esteem needs After social needs have been satisfied, ego and esteem needs

self-actualization the need for self-realization, continuous self-development, and the process of becoming all that a person is capable of becoming.

In daily life if we translate this theory its discusss food is basic need of human being we should look into this basic need to motivate our wokers

Stability is equal to safety in malsow’s theory . friendship is equal to esteem in theory.

Status and achievements esteem and achievement respectively.

Above theory is used to motivate our works,. We also get guideline during our daily life. It provide us the path to look into needs of others.


Do you think motivation comes from within a person or it is a result of the situation? Explain in your own words.

What is motivation

Motivation is the internal condition that activates behavior and gives it direction; and energizes and directs goal-oriented behavior

Motivation comes from within. Very few people are highly motivated at work. Most people work at only a small fraction of their actual capabilities. Your Employer can create only motivational environment. It is up to you to motivate yourself.

The highest levels of motivation come when we are in tune with our mind and thinking.

Self-improvement is one of the best motivators because its comes from you inner feelings. Money Does Not Motivate. People adapt to the amount of money they are making that motivation is short- lived. Managers often try to motivate employees via promises of financial rewards and promotion but people likes motivators such as feeling valued and appericated. People are motivated when they feel understood.

True motivation only comes from within an individual but it can only be started from external factors.


XYZ Ltd is a firm which undertakes reconstruction and maintenance. The work is carried out by teams which operate independently of each other. As a team co-coordinator, you have investigated a number of recent customer complaints about delays. It appears that instructions

given to head office are not reaching the teams quickly or clearly enough. The team’s come away feeling that head office lacks understanding of their work and respect for their inputs. You have identified the problem as poor communication on many levels.

With the above stated issue explain the particular problems of upward communication in an organization. Suggest how upward communication can be improved?

Upward communication flows from employees to managers.

• Upward communication can be used in order to keep managers aware of how employees feel about

• their jobs, their coworkers then we must provide them proper facility to communicate with management.

• A climate of trust, respect should be created between worker and managers.

• We should share decision making power with them.

• Listen Problems and exceptions of the team.

• Take Suggestions for improvement from team.

• Try to establish Performance reports to motivate them

• Look inot Grievances and disputes

Spring 2009_MidTerm_MGT503_s4_solved


MGT503- Principles of Management (Session - 4) Question No: 1 ( Marks: 1 ) - Please choose one An organized set of behavior that is associated with particular office or position is called: ► Role ► Role ► Obligation ► Responsibility ► Function

Question No: 2 ( Marks: 1 ) - Please choose one Sulman thinks about his job while playing with his son on the weekend, and he continually volunteers to do extra assignments and project for his department. These suggest that Sulman has a strong need for : ► Security ► Esteem ► Security ► Achievement ► Power Question No: 3 ( Marks: 1 ) - Please choose one Which of the following is not a basic function of management process? ► Working ► Controlling ► Organizing ► Leading ► Working Question No: 4 ( Marks: 1 ) - Please choose one As managers move toward the organizational hierarchy, problems are more likely to become which of the following? ► Ill-structured ► Well-structured ► Ill-structured ► Programmed ► Non-programmed Question No: 5 ( Marks: 1 ) - Please choose one Ali is especially good at communicating company goals to his employees and motivating them to achieve these goals. Ali is practicing which of the following skills? ► Human skills ► Conceptual skills ► Organizational skills ► Technical skills ► Human skills Question No: 6 ( Marks: 1 ) - Please choose one

A state legislative plan that calls for a 2.45 percent increase in tobacco sales tax for the next 2 years would be considered which of the following type of plan? ► Specific ► Strategic ► Operational ► Specific ► Directional Question No: 7 ( Marks: 1 ) - Please choose one Plans that apply to the entire organization, establish the organization's overall objectives and seek to position the organization in terms of its environment are called: ► Strategic plans ► Tactical plans ► Strategic plans ► Single-use plans ► Operational plans Question No: 8 ( Marks: 1 ) - Please choose one A few years ago Black and Decker bought general electric’s small appliance business. 150 products were converted from GE to Black and Decker label. A total of 140 steps were used for each product. It took 3 years. The total conversion of product line was: ► A project ► A Program ► A project ► A policy ► A rule Question No: 9 ( Marks: 1 ) - Please choose one Which of the following involves allocating resources by detailing what activities have to be done, the order in which they are to be completed, who is to do each and when they are to be completed? ► Scheduling ► Benchmarking

► Budgeting ► Competitor intelligence ► Scheduling Question No: 10 ( Marks: 1 ) - Please choose one The strap of Ali's bag tore off as he threw it over his shoulder. On the way to school, he stopped at the first store that carries bags, walked in and purchased one from the front rack. Ali has just made which of the following type of decision?► Satisficing ► Maximizing ► Satisficing ► Risky ► Optimal Question No: 11 ( Marks: 1 ) - Please choose one Asad spoke out in a meeting in favor of a potential cost savings that would result from a new employee benefits program offered by the company. He later received information that showed that his initial decision about the cost savings was incorrect, but he was too embarrassed to publicly admit that he was wrong, so he stuckby his original statement. Asad is practicing which of the following? ► Bounded rationality ► Bounded rationality ► Satisficing ► Escalation of commitment ► Maximizing Question No: 12 ( Marks: 1 ) - Please choose one Jay tends to always look at the broad picture and likes to look at many alternatives. He focuses on the long run and looks for creative solutions. He prefers which of the following styles of decision making? ► Conceptual ► Analytic ► Conceptual ► Directive ► Behavioral Question No: 13 ( Marks: 1 ) - Please choose one Akbar has just been given the assignment of developing the marketing strategy for the company's new product to be introduced at Eid. Akbar will require which

of the following type of decision making?Non-Programmed ► Ill-structured ► Programmed ► Non-Programmed ► Well-structured Question No: 14 ( Marks: 1 ) - Please choose one Which of the following is the step in the decision-making process that follows identifying a problem and decision criteria? ► Allocating weights to the criteria ► Allocating weights to the criteria ► Analyzing the alternatives ► Selecting the best alternative ► Implementing the alternative Question No: 15 ( Marks: 1 ) - Please choose one Once a manager has identified a problem, the next step would be the identification of:Decision criteria ► Discrepancies ► Decision criteria ► Scenarios ► Factor weights Question No: 16 ( Marks: 1 ) - Please choose one Which of the following must be present in order to initiate the decision-making process? ► Effective use of resources ► Plenty of time ► Pressure to act ► Time management ► Effective use of resources Question No: 17 ( Marks: 1 ) - Please choose one The extent to which an alternative can be accomplished within related organizational constraints such as time, budgets, technology and policies is called: ► Feasibility

► Reversibility ► Sustainability ► Feasibility ► Acceptability Question No: 18 ( Marks: 1 ) - Please choose one EU, NAFTA, FTAA and ASEAN are examples of: ► Regional trade alliances ► Regional trade alliances ► Foreign airlines ► Soccer teams in Europe ► New multinational corporations Question No: 19 ( Marks: 1 ) - Please choose one A society where there is relatively little job mobility and widely practiced lifetime employment would be an example of which of the following dimensions of national culture? ► Uncertainty avoidance ► Power distance ► Uncertainty avoidance ► Short- versus long-term orientation ► Individualism versus collectivism Question No: 20 ( Marks: 1 ) - Please choose one European Union was established in: ► February 1992 ► February 1992 ► January 1994 ► July 1992 ► November 1993 Question No: 21 ( Marks: 1 ) - Please choose one Under which of the following approach, managers impose and enforce rules fairly and impartially and do so by following all legal rules and regulations. A manager using this theory would decide to provide the same rate of pay to individuals who are similar in their level of skills, performance and gender?

► Theory of justice of ethics ► Integrative social contracts ► Right view of ethics ► Utilitarian view of ethics ► Theory of justice of ethics Question No: 22 ( Marks: 1 ) - Please choose one A formal written statement of the values and ethical standards that guide a firm’s action is called: ► Code of ethics ► Values ► Code of ethics ► Social responsiveness ► Norms Question No: 23 ( Marks: 1 ) - Please choose one A large pulp and paper company meets all federal guidelines and obeys all laws rigorously as it cuts down timber. The primary concern of this company is compliance and profit maximization for its stockholders. This company is exhibiting which of the following? ► Social obligation ► Social responsibility ► Social obligation ► Moral obligation ► Social responsiveness Question No: 24 ( Marks: 1 ) - Please choose one All of the following are the parts of organization’s external environment, EXCEPT: ► Competitors ► Culture ► Customers ► Competitors ► Regulators

Question No: 25 ( Marks: 1 ) - Please choose one Task environment is also called: ► Specific environment ► Specific environment ► Goal orientated environment ► Open environment ► Close environment Question No: 26 ( Marks: 1 ) - Please choose one Which of the following concept suggests that organizational units may often be more successful working together than working alone? ► Synergy ► Transformation ► Synergy ► Negative Entropy ► Entropy Question No: 27 ( Marks: 1 ) - Please choose one Which of the following is called output of a system? ► Employee behavior ► Human ► Information resource ► Employee behavior ► Material Question No: 28 ( Marks: 1 ) - Please choose one In Maslow's hierarchy of need, status is an example of which of the folowing need? ► Esteem ► Physiological ► Esteem ► Safety ► Social Question No: 29 ( Marks: 1 ) - Please choose one Munsterberg is considered to be the father of ________ psychology. ► Industrial

► Clinical ► Industrial ► Behavior ► Theoretical Question No: 30 ( Marks: 1 ) - Please choose one The formal right to give orders, make decisions, and see that tasks are completed is called: ► Authority ► Centralization ► Authority ► Responsibility ► Decentralization Question No: 31 ( Marks: 1 ) - Please choose one Henri Fayol was a successful industrialist of : ► France ► France ► Germany ► America ► Canada Question No: 32 ( Marks: 1 ) - Please choose one Which of the following is considered to be the father of modern computing? ► Charles Babbage ► Fredrick W Taylor ► Abraham Maslow ► Charles Babbage ► Max Weber Question No: 33 ( Marks: 1 ) - Please choose one Which type of managerial skill refers to the ability to analyze and diagnose complex situations? ► Conceptual ► Problem-solving ► Interpersonal ► Conceptual ► Technical

Question No: 34 ( Marks: 1 ) - Please choose one The people who work directly on a job or task and have no responsibility for overseeing the work of others are called:► Non managerial staff ► First-line managers ► Middle managers ► Non managerial staff ► Supervisors Question No: 35 ( Marks: 1 ) - Please choose one There are two main concepts referred to as "doing things right and “doing the right things." These factors are:► Efficiency and effectiveness ► Efficacy and effectiveness ► Efficiency and economy ► Efficiency and effectiveness ► Economy and efficacy Question No: 36 ( Marks: 1 ) - Please choose one A manager transmits the information outside the organization. He is performing which of the following role? ► Spokesperson ► Spokesperson ► Representative ► Disseminator ► Agent Question No: 37 ( Marks: 1 ) - Please choose one Which of the following is most important characteristic of an entrepreneur? ► Goal setting ► Planning ► Communication ► Rapid decision making ► Goal setting Question No: 38 ( Marks: 1 ) - Please choose one The distinct purpose of an organization is typically expressed in terms of: ► Vision & Mission statement ► Systematic structure ► A goal or set of goals

► Management competencies ► Vision & Mission statement Question No: 39 ( Marks: 1 ) - Please choose one Which one of the following is the major responsibility of a manager? ► Supervises the work of others ► Works anonymously behind the scenes ► Sets the goals of the organization ► Supervises the work of others ► Actually performs the service or produces the product Question No: 40 ( Marks: 1 ) - Please choose one The traditional shape of an organization was: ► Pyramid ► Circle ► Pyramid ► Square ► Diamond Question No: 41 ( Marks: 10 ) Compare and contrast the advantages and disadvantages of Gantt chart and PERT analysis. A PERT network flowchart kind of system which represents the sequence of activites needed to complete project .It also keep track of costs linked with that activity A Gantt chart is special bar type charts which show the present progress of the project. It shows major activity compare to target completion date.Project activities shown on the left side of thechart. Time shown on bottom or top of the chart Advantages of Gantt chart

1. It shows how much of the plan has been completed

2. Many people prefer this plan

Disadvantages

1. Estimated values must be given before the chart can be drawn.

2. It can not show cricitcal path

3. Different type of scheduling cannot be shown

4. several scheduling possibilities cannot be shown

Advantages of PERT Use can dermine critical pathYou can update project performanceYou can expect project completion timeActivity start and end dates Disadvantages So many activities Network charts might become long and hard to understand for someone


Question No: 1 ( Marks: 1 ) - Please choose oneWhat is the basic assumption of situational approaches to leadership?► Increasing worker job satisfaction through consideration behavior will get leaders the best results► Initiating structure for employees by telling them what to do and how to do.► The appropriate leadership style varies from one set of circumstances to another► Effective leaders possess certain traits that are situation specific

Question No: 2 ( Marks: 1 ) - Please choose oneWhich of the following statement is NOT true for productivity?

► Productivity is a major goal in virtually every organization► For individual companies, increased productivity means a more competitive cost structure► Productivity is a composite of people and operations variables► Productivity can be improved by dealing with large number of suppliers

Question No: 3 ( Marks: 1 ) - Please choose oneAll of the following are primary management functions EXCEPT:► Setting goals► Hiring employees► Monitoring activities► Motivating employees

Question No: 4 ( Marks: 1 ) - Please choose oneWhich one of the following is explaining the Entrepreneur in the best way?► Goals Setter► Decision Maker► Communicator► Initiator

Question No: 5 ( Marks: 1 ) - Please choose oneThe success of the business can be judged through:► Customer satisfaction► Achieving of Organizational Goals► Cost price reduction► All of the given options

Question No: 6 ( Marks: 1 ) - Please choose oneLG and Sony electronics agreed to cooperate on developing new technologies. Representatives from each firm meet regularly to coordinate this new venture. Which of the following roles these mangers are playing?

► Liaison► Leader► Disseminator► Spokesperson

Question No: 7 ( Marks: 1 ) - Please choose oneDetermining the tasks to be accomplished, how the tasks are to be grouped and who is responsible for the various tasks is known as which of the following processes of management?► Planning► Organizing► Leading► Controlling

Question No: 8 ( Marks: 1 ) - Please choose oneWhich level of management is responsible for making organization wide decisions and establishing the plans and goals that affect the entire organization?► Non managerial staff► Top management► Middle management► First-line management

Question No: 9 ( Marks: 1 ) - Please choose oneHenry Fayol described principles of management in the form of:► 11 points► 12 points► 14 points► 15 points

Question No: 10 ( Marks: 1 ) - Please choose oneWhen management provides orderly personnel planning and ensures that replacements are available to fill vacancies, it is called :

► Division of work► Discipline► Unity of command► Stability of tenure of personnel

Question No: 11 ( Marks: 1 ) - Please choose oneThe father of industrial psychology is:► Robert Owen► Hugo Munsterberg► Mary parker Follett► Max Weber

Question No: 12 ( Marks: 1 ) - Please choose oneEnvironment reacts to the output of organization and provides:

► Feed forward► Input► Output► Feedback

Question No: 13 ( Marks: 1 ) - Please choose oneWhich of the following styles of decision making is characterized by individuals who prefer complete information and consider several alternatives?

► Analytic► Conceptual► Directive► Behavioral

Question No: 14 ( Marks: 1 ) - Please choose oneThe intent of which of the following is to reduce uncertainty by playing out potential situations under different specific conditions?

► Project management► Scheduling► Environmental analysis► Scenario planning

Question No: 15 ( Marks: 1 ) - Please choose oneMission Statement of Dow Chemicals is:“To share the world’s obligation for the protection of the environment.”This statement shows which of the following attributes of mission statement?

► Desired public image► Customers► Location► Self concept

Question No: 16 ( Marks: 1 ) - Please choose oneWhich of the following is an area in the environment that if exploited may generate high performance for organization?► Strength► Weakness► Opportunity► Threat

Question No: 17 ( Marks: 1 ) - Please choose oneWhich of the following is a system in which specific performance objectives are jointly determined by subordinates and their superiors and progress towards objectives is periodically reviewed?

► Management by objective► Management by resources► Management by authority► Management by system

Question No: 18 ( Marks: 1 ) - Please choose oneMost managers believe that if an MBO (management by objective) program is to be successful, it must start at:

► Non-managerial level► Top Level► Middle level

► Lower level

Question No: 19 ( Marks: 1 ) - Please choose oneA firm that stops buying supplies from other companies and begins to provide its own supplies, has diversified through:► Forward vertical integration► Backward vertical integration► Forward horizontal integration► Backward horizontal integration

Question No: 20 ( Marks: 1 ) - Please choose oneIn BCG matrix which of the following businesses have the largest share of a rapidly growing market?► Cash cow► Question mark► Star► Dogs

Question No: 21 ( Marks: 1 ) - Please choose oneIn BCG matrix which of the following businesses have a large share of a market that are not expected to grow substantially?

► Dogs► Question mark► Star► Cash cow

Question No: 22 ( Marks: 1 ) - Please choose oneThe degree to which tasks in an organization are divided into separate jobs is called:► Centralization► Span of control► Chain of command► Work specialization

Question No: 23 ( Marks: 1 ) - Please choose oneAs the number of employees in an organization grows, structure tends to become more:► Informal► Centralized► Decentralized► Specialized

Question No: 24 ( Marks: 1 ) - Please choose oneThe fact that managers can become experts within their industry is a function of which kind of departmentalization?

► Product► Functional► Process► Geographical

Question No: 25 ( Marks: 1 ) - Please choose oneThe organization structure in which separate business units are grouped under a manager who is responsible for performance, strategy and operations is called:► Outdated structure► A divisional structure► Functional structure► A simple structure

Question No: 26 ( Marks: 1 ) - Please choose one“CLEAR” shampoo introduced the first ever anti-dandruff shampoo range for men. Through this shampoo Unilever is practicing which of the following strategies?

► Focus Strategy► Differentiation strategy► Cost leadership strategy► Emergent strategy

Question No: 27 ( Marks: 1 ) - Please choose oneWhat things the Organizations are doing to facilitate an effective wider span of control for their managers?► Decentralizing management functions► Increasing inventory levels► Increasing budget allowances► Investing in employee training

Question No: 28 ( Marks: 1 ) - Please choose oneA complex uncertain environment influences an organization toward which of the following?

► Work specification► Departmentalization► Decentralization► Formalization

Question No: 29 ( Marks: 1 ) - Please choose oneA company's "chain of command" is a part of which process?

► Span of control► Organizational design► Formalization► Work specialization

Question No: 30 ( Marks: 1 ) - Please choose oneWhile addressing the organizational design needs of the small organization which of the following is an important consideration?► More formalization► More specialization► More centralization► Tall hierarchy of authority

Question No: 31 ( Marks: 1 ) - Please choose oneWhich of the following is an internal state that makes certain outcomes appear attractive?► Fad► Desire► Need► Fashion

Question No: 32 ( Marks: 1 ) - Please choose oneWhich of the following is the best description of effort?► The level of willpower towards work► The measure of intensity or drive► One's ability to work► The work required to complete a task

Question No: 33 ( Marks: 1 ) - Please choose oneWhich of the following factor is more important for men than women?► Opportunity to learn► Flexibility► Autonomy► Convenient

Question No: 34 ( Marks: 1 ) - Please choose oneAccording to Maslow, which hierarchy is in proper order from lowest to highest?► Safety, physiological, esteem, self-actualization, social.► Esteem, physiological, self-actualization, safety, social► Self-actualization, physiological, social, esteem, safety► Physiological, safety, social, esteem, self-actualization

Question No: 35 ( Marks: 1 ) - Please choose oneAccording to Herzberg's Motivation-Hygiene Theory, which of the following is NOT a motivator?► Recognition► Responsibility► Advancement► Status

Question No: 36 ( Marks: 1 ) - Please choose oneAccording to McClelland's three-need theory, people who are striving for personal achievement

rather than for the trappings and rewards of success have a high:► Need for achievement► Need for affiliation► Need for power► Need for sympathy

Question No: 37 ( Marks: 1 ) - Please choose oneWhile motivating Professionals which of the following is at the lowest Priority list?

► Challenging Goals► Money and Promotion► Appreciation letters► Job satisfaction

Question No: 38 ( Marks: 1 ) - Please choose oneWhich of the following is NOT an option while motivating low skilled employees?

► Clarity of goals► Security► High pay► Job satisfaction

Question No: 39 ( Marks: 1 ) - Please choose oneVisionary leaders appear to have all of the following qualities related to effectiveness in their leadership roles EXCEPT:► Ability to explain the vision► Ability to express the vision► Ability to extend the vision► Ability to enforce the vision

Question No: 40 ( Marks: 1 ) - Please choose oneLeaders who guide or motivate their followers toward established goals by clarifying role and task requirements are using which of the following?► Charismatic► Transformational► Transactional► Democratic-participative

Question No: 41 ( Marks: 1 ) - Please choose oneWhich of the following ***** engages in collective work that requires joint effort and generates a positive synergy?► Work *****► Work team► Quality circle► Functional team

Question No: 42 ( Marks: 1 ) - Please choose oneAll of the following are advantages of oral communication EXCEPT:► It is easy to use► It is accurate► It facilitates feedback► It can be done with little preparation

Question No: 43 ( Marks: 1 ) - Please choose oneWhich of the following is the process of monitoring activities and correcting any significant deviations?

► Controlling► Planning► Organizing► Leading

Question No: 44 ( Marks: 1 ) - Please choose oneWhich of the following is NOT a formal *****?

► Command groups► Task forces► Cross-functional teams► Business unit alliances

Question No: 45 ( Marks: 1 ) - Please choose oneDecisions which deal with situations where the factors are fairly structured and occur with some frequency are called:

► Heuristic decision► Programmed decision► Satisficing decision► Non-programmed decision

Question No: 46 ( Marks: 1 ) - Please choose oneWhich one of the following functions or activities involves in recruiting and placing qualified personnel needed for the organization so that it may achieve its objectives and goals?► Planning► Organizing► Staffing► Leading

Question No: 47 ( Marks: 1 ) - Please choose oneAn organized set of behavior that is associated with particular office or position is called:► Role► Obligation

► Responsibility► Function

Question No: 48 ( Marks: 1 ) - Please choose oneWhich of the following is the disadvantage of the Process departmentalization?► Time consuming process► Cost of Production is high► Can be used only with certain type of products► Duplication of functions across the departments

Question No: 49 ( Marks: 1 ) - Please choose oneWhich of the following are groups defined by the organization's structure, that have designated work assignments and specific tasks?► Formal groups► Informal groups► Command groups► Interest groups

Question No: 50 ( Marks: 1 ) - Please choose oneThere are three different approaches to designing control systems. Which of the following is used primarily in team-based or less bureaucratic types of organizations?► Market control► Economic control► Bureaucratic control► Clan control

Question No: 51 ( Marks: 5 )Is organizing important for all levels of managers? Give your opinion.

Question No: 52 ( Marks: 10 )ABC Ltd is a small marketing services company. You have been put in charge of a new project team. It is the second week the team has been together, and progress on the task is frustratingly slow. There are lots of creative ideas being put forward, but team members criticize everything and try to put their own ideas over others. Your manager is getting concerned and asks you to report on how the team is working.Propose different measures for encouraging cohesion in your team.

Question No: 53 ( Marks: 10 )Suppose that an organization has some distinctive competencies, how long it will retain those competencies?

Question No: 54 ( Marks: 10 )Discuss the Boston Consulting ***** (BCG) matrix and explain its usefulness in segmenting businesses. Discuss the characteristics for each of the four categories based on the BCG matrix..



Marks: 50 Question No: 1 (Marks: 1) - Please choose one

Sulman thinks about his job while playing with his son on the weekend, and he continually volunteers to do extra assignments and project for his department. These suggest that Sulman has a strong need for: ► Esteem ► Security ► Achievement ► Power Not 100% sure Question No: 2 (Marks: 1) - Please choose one (chap 04)

Asim assigned Khalid a project to be completed by the end of the month and then hold periodic meetings with him to review his progress. Which management function Asim is performing? ► Planning ► Leading ► Controlling ► Organizing Question No: 3 (Marks: 1) - Please choose one


► uncovering what is already there ► creating something new ► organizing already discovered items ► criticizing the discovered items Question No: 4 (Marks: 1) - Please choose one

When an organization encounters a serious problem which needs to be solved immediately, it is called: ► Crisis problem ► Non- Crisis problem ► Opportunity problem ► Financial Problem Question No: 5 (Marks: 1) - Please choose one


► Tactical ► Strategic ► Directional ► Operational Question No: 6 (Marks: 1) - Please choose one

A


► A Program ► A project ► A policy ► A rule Question No: 7 (Marks: 1) - Please choose one

The


► Project management ► Scheduling ► Environmental analysis ► Scenario planning Question No: 8 (Marks: 1) - Please choose one

In


► Constraint s ► Feasibility regions ► Scenarios

► Basis for the objective function Question No: 9 (Marks: 1) - Please choose one


► Quantitative forecasting ► Technological forecasting ► Qualitative forecasting ► Environmental forecasting Question No: 10 (Marks: 1) - Please choose one

A


► Ambiguous responsibility ► Role incoherence ► Role ambiguity ► Ambiguous delegation Question No: 11 (Marks: 1) - Please choose one

When an organization encounters an issue that requires resolution, but not very immediate action, it is called: ► Crisis problem ► Non- Crisis problem ► Opportunity problem ► Financial Problem Question No: 12 (Marks: 1) - Please choose one

In


Assembling additional information and identifying both the nature and the causes of the

problem comes under:


The





Few



An


► Ethics ► Values ► Norms ► Rituals Question No: 18 (Marks: 1) - Please choose one

The


The


All



Constituencies in an organization’s external environment that are affected by the organization’s decisions and actions are called: ► Stakeholders ► Advisories ► beneficiaries ► Environmentalists Question No: 22 (Marks: 1) - Please choose one

Environment made up of specific outside elements within which an organization interfaces in the course of conducting its business is called: ► Internal environment ► External environment ► The task environment

► The mega environment Question No: 23 (Marks: 1) - Please choose one

The

quantitative approach has contributed directly in the areas of: ► Planning and control ► Controlling and leading ► Organizing and controlling ► Planning and leading Question No: 24 (Marks: 1) - Please choose one


In




The


The

managerial functions according to Fayol were : ► Organizing, staffing, commanding, coordinating and controlling ► Commanding, organizing, planning, coordinating and staffing

► Controlling, commanding, organizing, planning and leading ► planning, organizing, commanding, coordinating and controlling Question No: 29 ( Marks: 1 ) - Please choose one

Which of the following is considered to be the father of modern computing? ► Fredrick W Taylor ► Abraham Maslow ► Charles Babbage ► Max Weber Question No: 30 (Marks: 1) - Please choose one


If



A


A

universally accepted model of a successful manager could be described as: ► One who practices the four universal processes or functions

► One who executes all of the roles in a professional manner ► One who possesses all management skills at high levels ► There is no universally accepted model of a successful manager Question No: 35 ( Marks: 1 ) - Please choose one

Dr.

Edward Deming has described his Philosophy about quality in: ► 14 Points ► 6 Points ► 8 Points ► 20 Points Question No: 36 (Marks: 1) - Please choose one

The


The

science which studies the nature of things, particularly values and ethics is called: ► Anthropology ► Philosophy ► Economics ► Political sciences Question No: 38 (Marks: 1) - Please choose ones

The

new business model reflects today’s reality that: ► A large number of competitors are in the world. ► Information can be shared and exchanged instantaneously anywhere in the world ► People can move from one part to another part of the country easily ► Trade barriers are removed Question No: 39 (Marks: 1) - Please choose one

The



Which of the following courses helps managers gain a better understanding of motivation, leadership, trust, employee selection, performance appraisals and training techniques? ► Psychology ► Sociology ► Political science ► Anthropologys Question No: 41 ( Marks: 10 )



MGT503- Principles of Management (Session - 3) Time: 60 min Marks: 50

Question No: 1 (Marks: 1) - Please choose one

Sulman thinks about his job while playing with his son on the weekend, and he continually volunteers to do extra assignments and project for his department. These suggest that Sulman has a strong need for : ► Esteem ► Security ► Achievement ► Power Question No: 2 (Marks: 1) - Please choose one


The

single European Union currency is called:

► Franc ► Franc-mark ► Pound euro Question No: 4 ( Marks: 1 ) - Please choose one

A

large chemical company not only dispose off all toxic waste properly as outlined by law, but

it also spends $1 million dollars each year on research to determine better processes for all businesses to use in disposing of toxic wastes. This company is exhibiting which of the following? ► Social responsibility ► Social obligation ► Moral obligation ► Social responsiveness Question No: 5 (Marks: 1) - Please choose one

Ali

has decided to implement changes within the production process of his organization. This decision was based upon his review of how well the performance level of the organization is meeting the established goals for the company. He is practicing which of the following management functions.

► Planning ► Controlling ► Leading ► Organizing Question No: 6 (Marks: 1) - Please choose one

A

plan developed to carry out a course of action that is not likely to be repeated in the future is called:

► Single-use plan ► Specific plan ► Reaction plan ► Directional plan Question No: 7 ( Marks: 1 ) - Please choose one

The


► Project management ► Scheduling ► Environmental analysis ► Scenario planning Question No: 8 (Marks: 1) - Please choose one

All

of the following are disadvantages of group decision making EXCEPT:

► More time taken to reach a solution ► Minority domination ► More alternatives are generated ► Groupthink decreases effectiveness of decision Question No: 9 (Marks: 1) - Please choose one

The

strap of Ali's bag tore off as he threw it over his shoulder. On the way to school, he stopped at the first store that carries bags, walked in and purchased one from the front rack. Ali has just made which of the following type of decision?

► Maximizing ► Satisfying ► Risky ► Optimal

Question No: 10 (Marks: 1) - Please choose on

Asad spoke out in a meeting in favor of a potential cost savings that would result from a new employee benefits program offered by the company. He later received information that showed that his initial decision about the cost savings was incorrect, but he was too embarrassed to publicly admit that he was wrong, so he stuck by his original statement. Asad is practicing which of the following?

► Bounded rationality ► Satisficing ► Escalation of commitment ► Maximizing Question No: 11 (Marks: 1) - Please choose one

Aisha wants to sell her house. She makes a decision to sell house to the first person who comes along after getting the initial offer. which of the following she is practicing?

► Bounding rationality ► Satisficing ► Competitive ► Optimizing Question No: 12 ( Marks: 1 ) - Please choose one

Which of the following aspect of decision making is based on facts such as costs, revenues and product design specifications?

► Decision quality

► Escalation of commitment ► Optimizing ► Satisficing Question No: 13 ( Marks: 1 ) - Please choose one

In

case of a simple problem the assumptions of rationality can be met because of which of the following? ► Goals are clear and alternatives are boundless ► Goals are unlimited and alternatives are limitless ► Goals are clear and alternatives limited ► Goals are boundless and alternatives are clear Question No: 14 ( Marks: 1 ) - Please choose one

Most of the time lower level management of organizations have to deal with problems which are:

► Satisficing ► Well-structured ► Non-programmed ► Ill -structured Question No: 15 ( Marks: 1 ) - Please choose one

Putting a decision into action and conveying the decision to the persons who will be affected by it, is known as:

► Decision implementation ► Rational decision making ► Irrational decision making ► Problem identification Question No: 16 ( Marks: 1 ) - Please choose one

Once a manager has identified a problem, the next step would be the identification of: ► Discrepancies ► Decision criteria ► Scenario s ► Factor weights Question No: 17 ( Marks: 1 ) - Please choose one

A

plant manager of an organization, who is trying to reduce turnover of production workers, notices that turnover has decreased by 10 percent in four months after he introduced a new training program, the manager is at which step in the rational decision-making process?

► Identify the problem ► Evaluate the decision criteria

► Analyze the alternatives ► Evaluate the results Question No: 18 ( Marks: 1 ) - Please choose one

A

retail clothing store manager who estimates how much to order for the current spring season based on last spring’s outcomes is operating under what kind of decision-making condition?

► Seasonal ► Risk ► Uncertainty ► Certainty Question No: 19 ( Marks: 1 ) - Please choose one

The

extent to which an alternative can be accomplished within related organizational constraints such as time, budgets, technology and policies is called: ► Reversibility ► Sustainability ► Feasibility ► Acceptability Question No: 20 ( Marks: 1 ) - Please choose one

A

choice made from two or more alternatives is called: ► Support ► System ► Network ► Decision Question No: 21 ( Marks: 1 ) - Please choose one

An

agreement among the Mexican, Canadian and U.S government in which barriers to free trade have been eliminated is called: ► NAFTA ► ASEAN ► EU ► WTO Question No: 22 ( Marks: 1 ) - Please choose one

Few

years ago, employees of an international company took wages cuts to help the firm offset large losses. Now firm is again earning profits and employees believe that their wages should be restored but company is not willing to restore their wages. Organization is showing which of the following behavior?


A




All

of the following are the parts of organization’s external environment, EXCEPT:

► Culture ► Customers ► Competitors ► Regulators


All

of the following are the part of organization’s internal environment EXCEPT:

► Employees ► Owner ► Culture ► Regulators Question No: 27 ( Marks: 1 ) - Please choose one

Task environment is also called: ► Specific environment ► Goal orientated environment ► Open environment ► Close environment Question No: 28 ( Marks: 1 ) - Please choose one

Mega environment is also called: ► Open environment ► Close environment ► Flexible environment ► General environment Question No: 29 ( Marks: 1 ) - Please choose one

The

Walt Disney company’s movies, theme parks and television programs all benefit one another. Children who enjoy a Disney movie like LION KING want to go to Disney world and see lion king show. They benefits greatly from:

► Negative Entropy ► Synergy ► Transformation ► Entropy Question No: 30 ( Marks: 1 ) - Please choose one

The

bank of New England uses models to figure out how many teller need to be on duty at each location at various times throughout the day. Bank is using which of the following approaches?

► Management science ► Operations management ► Total quality management ► Contingency perspective Question No: 31 ( Marks: 1 ) - Please choose one


Chester Barnard saw organizations as a ______system that required human assistance. ► Moral ► Ethical ► Social ► Technical Question No: 33 ( Marks: 1 ) - Please choose one

Low

level management has a complete authority to make decisions in case of: ► Centralization ► Decentralization ► Scalar Chain ► Order Question No: 34 ( Marks: 1 ) - Please choose one

According to Adam Smith, the division of labor results in: ► Increased worker motivation ► Decreased worker specialization ► Increased worker productivity ► Decreased worker motivation Question No: 35 ( Marks: 1 ) - Please choose one

According to Mintzberg monitor, disseminator and spokesperson are all: ► Interpersonal roles ► Informational roles ► Decisional roles ► Functional roles Question No: 36 ( Marks: 1 ) - Please choose one

Hussain is the physician who heads the Critical Care Unit at Mercy Hospital, the most

important role that he performs is: ► Informational ► Decisional ► Interpersonal ► Functional Question No: 37 ( Marks: 1 ) - Please choose one


Which of the following is most important characteristic of an entrepreneur? ► Planning ► Communication ► Rapid decision making ► Goal setting Question No: 39 ( Marks: 1 ) - Please choose one

Adam Smith wrote his book “The Wealth of Nations” in: ► 15 th century ► 17 th century ► 20 th century ► 18 th century Question No: 40 ( Marks: 1 ) - Please choose one


Ali

is working as the head of tea unit of a multinational organization. Expenses of tea unit are increasing day by day. He is much worried. He decided to call a meeting and ask for some suggestions to reduce expenses from his subordinates. Different subordinates s uggest for the downsizing of research department as it was not working efficiently. Ali still wants to think over this suggestion. What steps he should take to make a rational decision?

Q1)People with which of the following decision making style have a high tolerance for ambiguity and tend to focus on the people or social aspects of a work situation?

Select correct option: Analytical Behavioral Directive Conceptual

Question # 4 of 20 ( Start time: 04:41:48 PM ) Total Marks: 1 Which of the following is called an input to a system? Select correct option: Materials Products Services Employee behavior Which of the following is noted for the development of time motion studies that utilized stopwatches and cameras to analyze workplace efficiencies? Select correct option: Frederick Taylor Henri Fayol Henry Gnatt Frank and Lillian Gilbreth Question # 7 of 20 ( Start time: 04:45:58 PM ) Total Marks: 1 A culture where employees show a great deal of respect for authority and where titles and ranks are important would be an example of which dimension of national culture? Select correct option: Individualism versus collectivism Power distance Uncertainty avoidance Short- versus long-term orientation

Question # 8 of 20 ( Start time: 04:47:18 PM ) Total Marks: 1 Which of the following theory proposes that ethical decisions be based on existing ethical norms in industries and communities in order to determine what constitutes right and wrong? Select correct option: Theory of justice of ethics Integrative social contracts Right view of ethics Utilitarian view of ethics

Quiz Start Time: 04:38 PM Time Left 28 sec(s) Question # 9 of 20 ( Start time: 04:48:15 PM ) Total Marks: 1 Grouping activities and resources in a logical fashion is called: Select correct option: Planning Organizing Leading Controlling

Quiz Start Time: 04:38 PM Time Left 7 sec(s) Question # 11 of 20 ( Start time: 04:50:50 PM ) Total Marks: 1 Which of the following is NOT an example of a constituency that makes up the specific environment? Select correct option:

Customers Socio-cultural Suppliers Competitors

Quiz Start Time: 04:38 PM Time Left 74 sec(s) Question # 12 of 20 ( Start time: 04:52:17 PM ) Total Marks: 1 Groups that are affected by organizational decisions and policies are known as: Select correct option: Management constituencies Stockholders Stakeholders Business owners Question # 13 of 20 ( Start time: 04:53:10 PM ) Total Marks: 1 The management function that specifies goals to be achieved and deciding in advance the appropriate actions to achieve those goals is: Select correct option: Leading Controlling Organizing Planning Question # 14 of 20 ( Start time: 04:53:37 PM ) Total Marks: 1 The behaviorist Mary Parker Follett referred to integration as a process in which: Select correct option:

Managers use their directive might to solve conflicts Employees use their own intuition to solve conflicts Managers and employees work together to solve conflicts Conflicts are ignored

Quiz Start Time: 04:38 PM Time Left 18 sec(s) Question # 15 of 20 ( Start time: 04:55:00 PM ) Total Marks: 1 Fredrick Taylor was the student of: Select correct option: Robert Owen Charles Babbage W. Edwards Deming Henry Towne Question # 16 of 20 ( Start time: 04:56:15 PM ) Total Marks: 1 Which viewpoint emphasizes finding ways to manage work more efficiently? Select correct option: Behavioral Quantitative Classical Qualitative

Question # 17 of 20 ( Start time: 04:56:38 PM ) Total Marks: 1 Which of the following is an explicit statement that tells a manager what he or she can or cannot do? Select correct option: Procedure

Policy Rule Solution Question # 19 of 20 ( Start time: 04:58:20 PM ) Total Marks: 1 Which of the following is one of Fayol's principles of management? Select correct option: Authority Discipline Unity of command All of the given options Question # 20 of 20 ( Start time: 04:59:17 PM ) Total Marks: 1 Which of the following is NOT an example of an organization’s general environment? Select correct option: Economic conditions Political conditions Social conditions Industry conditions

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