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Michael McLeanMichael McLeanUnified Communications Specialist , Nortel AustraliaUnified Communications Specialist , Nortel Australia
Enriching Your Microsoft Enriching Your Microsoft UC Solution –UC Solution – Integration Integration vs. Interoperabilityvs. Interoperability
AgendaAgendaICA OverviewBroad Complementary Portfolio for Unified Communications
Business Grade Telephony
Clients
Conferencing
Business Optimized networking
Q&A Session
Global Leader in Communications & NetworkingNortelNortel
Accelerate transformation to VoIP and UC
Simplify and enhance how people work together
Deliver the highest quality experience
Extend VoIP and UC across the business
Ease UC migration with end-to-end converged services
StrategicStrategic Alliance Alliance
The ICA JourneyThe ICA JourneySegmented Transformed
Software-based UC platform
Breadth of portfolio
Ease of deployment & management
Single, rich user experience Converged mobility
Single directory & identity
Investment protection
UC enabled business processes
Open and extensible
CS1000,CS2100/ 2000
App Suite
CS1000,CS2100/ 2000
App Suite
LCS 2005OCS 2007Exchange
UMOffice Suite
LCS 2005OCS 2007Exchange
UMOffice Suite
ADAD
IPPhones
IPPhones Office
Communicator
Office Communicato
rMobileClient
MobileClientLegacy
Phone
Legacy Phone CC
Client
CC Client
Integrated
EmailEmail Mobile
Phone
MobilePhoneDesk
Phone
DeskPhone IM
IMConferencin
g
Conferencing
Telephony
Directory
Telephony
DirectoryActive
Directory
Active Directory
Applications
Applications
Telephony System
Telephony System
Feature ServersMedia
Gateway
Feature ServersMedia
Gateway
UC ClientsUC Clients
OCS 200x+Exchange+
Office System
OCS 200x+Exchange+
Office System
BusinessProcesse
s
BusinessProcesse
s
Unified MessagingIdentity
BusinessOptimizedNetwork
SIP
Presence & IM
MultimediaConferencing
ConferencingCommunicationsServer 1000
Enterprise GradeTelephony
Unified CommunicationsDevices
Unified Clients
Contact Centre 6.0
SIP Contact Centre
The ICA Solution Set 2007The ICA Solution Set 2007
Business Grade Business Grade TelephonyTelephonyComplete Telephony Integration
Other Vendor-Microsoft UC Solution
One more client, presence engine, and middleware / gateway
Nortel-Microsoft UC Nortel-Microsoft UC DifferentiationDifferentiation
IP-PBX
Gateway
Presence Server
One client for Remote Call Control AND as featured soft phone extension, Single presence engine, and leverage Active Directory
Nortel-Microsoft UC Solution
Complimentary Architecture
Parallel Architecture
CS1000 Bringing Value to OCSCS1000 Bringing Value to OCS
Capabilities extended to OC clients include: Personal/Team/Departmental telephony features Network Call Queuing/Attendant Services Redundancy and Business Continuity Network Routing/Resource Selection Private & Public Network Interfaces Regulatory or Certification Requirements Contact Center and Business Process Integration
Services and Business Process Integration Capabilities include:
Gateway Services - TDM Gateway Access to PSTN/Private NetworksSensors and Location Services - Network Detection of Device LocationsMedia Services - OC soft clients access Meet Me conference bridge or IVR applications
PSTNPSTN
MobileMobile
Active Directory
IP-SetESN: 296-
1809
CS 1000HLOC: 441
TDM PhoneESN: 441-
5431
MOC: [email protected]
Complimentary Integrated Complimentary Integrated ArchitectureArchitecture
CS 1000HLOC: 296
MCM
NRS
OCS
MCM
1
2
3
4
5
Single Soft ClientConsistent User Experience
1
Single Presence EngineIntegrated ReliabilityN:N OCS/CS1K
Extended telephony featuresOCS telephony leverageGlobal Homologation
Sophisticated, Flexible dial plan integration
5
4
3
2
Telephony Call ControlMake CallAnswer CallClear ConnectionHold CallSingle Step (Blind) Transfer CallTransfer CallConference CallGenerate Digits (DTMF)
Control IP, Digital, & analog phones
Forwarding CallsForward all callsDeflectLocation-Based Forwarding
Telephony Presence Multimedia Session Initiation Video CommunicationsOffice Applications Integration
Missed Call E-Mail and Click-to-Call ReturnOutlook, Word, Excel, SharePoint
Remote Call Control – (SIP CTI)
Telephony Control from Microsoft DesktopRemote Call ControlRemote Call Control
Enables native SIP integration from OCS to existing private and public telephony networks.
Leverages CS1000 resiliency and scaling.
Simplified deployment via MCM and NRS.Simultaneous ringing of users clients regardless of where the call originates
Telephony Gateway & ServicesTelephony Gateway & Services
PSTN
Active DirectoryMicrosoft OCS
With MCM
Nortel CS 1000
13
Unified Messaging
Twinning/PCA
Mediation Server
Unified MessagingUnified MessagingCS 1000 Integration with Exchange 2007
Consolidate voicemail infrastructure
Reduce complexity with native SIP support
Increase manageability with common management tools
Single directory to manage email, voicemail
PSTNPSTN
MobileMobile
IP-IP-PhonesPhones
IPIP
LegacLegacyy
PhonePhone
Office Office CommunicatCommunicat
oror
Nortel’s Nortel’s CS1000*CS1000*
LCS 2005LCS 2005Exchange Exchange 2007 with UM2007 with UM
ActiveActiveDirectoryDirectory
MobileMobileClient for Client for IM, email, IM, email, voicemailvoicemail
Unified MessagingUnified MessagingExchange Unified Messaging + CS 1000
Exchange UM 2007 + CS 1000Solution ComponentsSolution Components
Solution Components
Nortel Communication
Server 1000
Release 5.0 + Exchange Connector
Outlook 2007 Client
Nortel UC Services
Integration Service
Microsoft® Exchange Server
2007 UM
64-Bit Server
Branch Office SolutionBranch Office SolutionExtending UC to the Branch Office
Before After
7 average number of devices IT staff manages at the branch office.
Consolidate and simplify with UC Integrated Branch
Reduced Capex & Opex
Superior Quality Of Experience
Embedded Microsoft Intelligence
High performance with multiple functions
EmailEmail Wireless
Access Point
WirelessAccess Point
DeskPhone
DeskPhone IM
IMConferencin
g
Conferencing
L2 Switch
with POE
L2 Switch
with POE
Router
Router
Firewall
Firewall
WANWAN
Server w/Microsoft Mediation
Server w/Microsoft Mediation
CS 1000CS 1000
PSTNPSTN
EmailEmail Wireless
Access Point
WirelessAccess Point
DeskPhone
DeskPhone IM
IMConferencin
g
Conferencing
WANWAN
PSTNPSTN
Transform your BranchTransform your Branch
UC Branch Architecture RoleUC Branch Architecture Role
ICA UC Integrated Branch
WAN AdvancedRouting
Ethernet
Security Quality of Experience Manageme
nt
Media Gateway
OC WLAN IP Fax PBX PSTN
OCS
CS1000 HQ Enterprise secure UC CloudCentralized Call Server (OCS at HQ)
Secure SIP (SIP over TLS over TCP)
Secure Media (SRTP)
Clients interact with OCS Server directly
Mediation Server connects to MG
Connects UC Cloud to PSTN (via media gateway)
Works only when
OC Client makes call to PSTN
Call received on PSTN
Translates Secure SIP to simple SIP
Transcodes (RTA<->G.711)
It is a B2BUA
Media gateways only interact with Mediation Servers
20
UC Branch Check ListUC Branch Check ListLCS2005 Integration at branch locations OCS2007 Integration at branch locations Branch consolidation - Integrated WAN, routing, LAN switching with POE, security services, media gateway and Microsoft Mediation technology
Integrated Microsoft Mediation technology Only device to support MS
Mediation technology
High Gig E densities 4314 offers 58
Industry leading VoIP roadmap CS1K and Microsoft OCS
integration
Proven Reliability Tolly Tested
Effective WAN Bandwidth utilization Tolly Tested
ClientsClients
22
LG-Nortel IP Phone 8540
LG-Nortel USB Phone for Microsoft OCS
LG-Nortel Headset with Bluetooth® wireless technology for Microsoft OCS
LG-Nortel IP Phone and LG-Nortel IP Phone and Adapters for Microsoft OCSAdapters for Microsoft OCS
Person Centric OperationLarge Display : 5.7” & Touch screen operationPhone book with presence display Plug & Play – retrieve personal settings when user logs-inCustomizable Widget button – Applications or shortcut menuWideband audioFull duplex speak phonePresence setting/indicatorStylingRequires Microsoft OCS ClientCall controls
Off hook/On hook, Mute, Volume controls, Call forwarding
IndicatorsCall active, Mute on, Message waiting, Call forwarding
Wideband audioFull duplex speak phonePresence setting/indicatorStyling
Requires Microsoft OCS ClientCall controls
Off hook/On hook, Volume controls, MuteIndicators
Call activePresence setting/indicatorWideband audio / Bluetooth (RF 16K) Security8 hour talk time
UC Logo
USB
Mute
Speakerphone
Headphone
Earbud USB Bluetooth ModulePresence
Nortel IP Client DiversityNortel IP Client Diversity
IP clients offer users familiar feature setSupport SRTP &USEC
High quality audioFlexible User Interface
Built-in touch screen adds convenience & intelligence
Superior multimedia experienceLeverages application servers for customized content WLAN devices offer Security
40 bit WEP, 128 bit WEP
UC Enabled Across Entire Client Portfolio
Nortel Multimedia Nortel Multimedia ConferencingConferencing
Nortel Multi-Media Conferencing + OCS Solution
PSTN
MobileIP-Phones
Nortel’s IP - PBX
LegacyPhone
MOC &LM
Console
Nortel Multi Media Conferencing
MicrosoftOCS 2007
•Audio Conferencing•PSTN Dial-in•TUI for participants/chair control
•Operator Control•Music/Message on hold•G.711 Alaw & Ulaw / G.729A
• Dynamic Pass Codes• Chair assigned entry code
• Fast Start • Conference Recording
• Compressed Recordings
(MS GSM Codec)• Broad Language Support • Real-time QoS metric tracking
• Up to 8 NMCs can be clustered
• Session balancing across cluster
Microsoft OCS Conferencing
• Audio/Video Conferencing
• RTA/RTV Codecs• Web Conferencing• RoundTable
Panoramic Device
Video with LCSITU-T H.263: low bit rate video codecNNVC: MPEG-4 based video codec
Single unified client
Seamless escalation to video conference
Easy to use, reservation less & always on
More effective collaboration
Support remote/mobile workers & geographically distributed teamsOn premise solution reduces cost Rich chairperson security controlsSimplified deployment with single client and consistent user experienceLeverage investment: IP-PBX, OCS, Active Directory and conferencing
PSTN
Mobile
Active Directory
IP-PhonesNortel’s IP - PBX
IP
MicrosoftOCS 2007
LegacyPhone
MOC &LM
Console
Nortel Multi Media Conferencing
SIP Network
NMC + OCS Solution NMC + OCS Solution BenefitsBenefits
NMC Check ListNMC Check ListExternal PSTN secure dial-in access to audio conference Access to audio bridge for all client types (IP/TDN telsets, OC clients, PSTN sets, mobile phones, etc… DTMF access)
Scalable Conferencing solution
>4000 audio ports per cluster (add clusters to
scale)
Resilient / Redundant solution N+1 (N =7) support per
clusterGeo-Redundancy
In service upgrades
Proven Reliability Based on Nortel Meet-me
conf
Telephony user interface, eg access to commands from telset (non-OC client) devices
LCS2005 Integration OCS2007 Integration
Business Optimized Business Optimized NetworkingNetworking
Business Optimized NetworkingBusiness Optimized Networking
Resilient IP Core (Nortel Ethernet Switching)OCS Load balancing (Nortel Application Switches) Application Acceleration (Business Continuity System, Nortel Application Accelerator)Security (Microsoft NAP – Nortel NSA)
High Performance & Reliable High Performance & Reliable IP CoreIP Core
Switch ClusteringLink and Nodal RedundancySplit Multilink Trunking (SMLT & RSMLT)No reliance on Spanning Tree Protocol (STP)Sub-second stateful failover
Virtual “Switch” FabricCentralized or distributedIncreased performance using full capacityNo Single point of failure
ScalableStandalone / Stackable / Modular ChassisSingle pair / Square / Full Mesh
Trunks distributed
between slots
Trunks distributed between switches in a
cluster
Trunks distributed
between switches in a
stack
Switch Clustering
Virtual Switching Fabric
Placed at network edge to loadbalance firewalls and protect OCS Edge Servers from DoS attack as well as bandwidth management.
Secures against internal and external threats
NAS SSL Accelerators
LCS/OCS Servers
NAS Switches
Firewalls
LCS / OCS Server LCS / OCS Server ProtectionProtectionNortel Application Switch (NAS)
Placed in front of LCS/OCS Access Edge servers to speed/ balance traffic an secure against internal or external attacks
End User ProductivitySignificant reduction in wait times
Bandwidth ReductionMore concurrent sessionsLess latency for all traffic
Server OffloadReduces processing requirements (e.g. compression) up to 40% Offload of SSL for greater savingsNo need for expensive encryption cards in serversEases SSL certificate mgmt
New
Application Application Accelerator 510/610Accelerator 510/610What are the benefits?
UC Lifecycle ServicesUC Lifecycle Services
Support the joint Nortel &
Microsoft Solution
Obtain Productivity
and Cost Efficiencies
UC Assessment &
UC Engineering
Phase 2
UC PLAN:Engineer, Assess
Phase 3
UC DEPLOY & INTEGRATE
Phase 4
UC SUPPORT
Phase 5
UC MANAGED SERVICES
Phase 1
UC ADVISE:Consultancy
Integrate Nortel &
Microsoft Environment
Architecture Design, POC,
Business Case Development
Program Management Delivers Predictable Outcomes !
MobileI
P
ICA Differentiators ICA Differentiators Integration vs. Interoperability Integration vs. Interoperability
Come Visit our StandCome Visit our Stand
LG-Nortel OCS Devices
Native Integration OCS to CS 1000
Native Integration Exchange UM to CS 1000
Multimedia Conferencing from Live Meeting
Nortel IP Clients
Ask for a Ask for a DemonstrationDemonstration
** Catalina Giveaway **** Catalina Giveaway **
LG-Nortel OCS Devices
Native Integration OCS to CS 1000
Native Integration Exchange UM to CS 1000
Multimedia Conferencing from Live Meeting
Nortel IP Clients
Q & AQ & ACome Visit our StandCome Visit our Stand
Come Visit our StandCome Visit our Stand
LG-Nortel OCS Devices
Native Integration OCS to CS 1000
Native Integration Exchange UM to CS 1000
Multimedia Conferencing from Live Meeting
Nortel IP Clients
Thank YouThank You
