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GLOBUSManagement & Advisory Services


Importance and Perspectives

Luis GrateMicrofinance SpecialistArequipa, 01 April 2015



What Financial Inclusion means?

How is going on in Peru?Financial SystemMicrofinance Institutions

What else to do?

IMPORTANCE Financial inclusion is a key factor to improve the life quality and the economic development

In turn, the microfinance industry is demonstrating to be an efficient mechanism to reach the financial inclusion vision

IMPORTANCEThe society is increasingly concerned about the relevance of the Financial Inclusion. As result, the gap between people with and without access to financial services is being progressively reduced.


Does not exist consensus about its definition

What Financial Inclusion means?So far, several terminology has been used when referring to financial inclusion:

Bank the unbanked, Democratization of financial services,Decentralization of financial services, Banking penetration,Financial deepening,Access to Finance, etc.

Include the Excluded

ConceptsThe poverty is determined by an diversity of exclusions / absences of basics goods and services necessary to enable quality-of-life.

As opposite, inclusion allows the access to goods and services to alleviate those exclusions.

Proposed DefinitionsCenter for Financial Inclusion (*)

Full financial inclusion is a state in which all people who can use them have access to a full suite of quality financial services, provided at affordable prices, in a convenient manner, and with dignity for the clients including disabled, poor, rural, and other excluded populations. _________________________(*) Center for Financial Inclusion at Accion International, Financial Inclusion: Whats the Vision?, page 1.

Proposed DefinitionsUnited Nations (*)

a continuum of financial institutions that, together, offer appropriate products and services to all segments of the population. This would be characterized by:

access at a reasonable cost of all households and enterprises;sound institutions, guided by appropriate internal management systems, industry performance standards, and performance monitoring by the market, as well as by sound prudential regulation where required;financial and institutional sustainability; andmultiple providers of financial services, wherever feasible, so as to bring cost-effective and a wide variety of alternatives to customers.____________________________(*) United Nations 2004, Building Inclusive Financial Sectors for Development, Page 17.

Proposed DefinitionsSuperintendencia de Banca y Seguros (Peru)

financial inclusion is the access and sustainable use of a range of financial products and services, including credits, savings accounts, insurance, retirement pension and payments services, among others.

Four dimensions of financial inclusion (*) What is provided?A full range of services, including savings, credit, insurance, and payments.

How it is provided?With qualitye.g., convenience, affordability, safety, and dignity of treatmentand with client protections operating.

Who receives?Everyone who can use the services, including the poor, rural, informal, and groups often discriminated against (women, ethnic minorities, disabled). Who provides?A range of providers led by mainstream financial institutions, but also including organizations from the private, social, and government sectors. _____________________________(*) Center for Financial Inclusion at Accion International, Financial Inclusion: Whats the Vision?

How is going on in Peru?Expanding levels of financial intermediation, as result of the increasing volume of loans and deposits. However, the size of the Peruvian financial system is still relatively small.

Banking ChannelsOffices: Branches, outletsATMsCorrespondent Agents (Correspondent cashiers)POSInternet bankingMobile banking

Access to Financial ServicesThe expansion strategy is based on increasing use of correspondent cashiers and less use of traditional banking offices.

Increasing banking services coverageCrditosAhorrosThe new modalities of banking attention allow that millions of persons located in distant places may access to services provided by the Banks. . But . . . .

Coverage at Districts level the financial system reaches a fragment of the population only.

The 49% of the districts at national level do not count with the presence of the financial system.

Transactions performed on banking offices are being swapped by transactions performed on alternative channels, especially on banking agents.

Changes on Behavioural patterns of banking users

Banking AgentsPeruvian Banks have created wider networks of retailer entrepreneurs operating outside of the traditional banking branches or outlets. There are around 10,000 banking agents (pharmacies, groceries, and other retailer shops).

Banks are using technology to ensure efficient and safe interaction between the bank and their clients throughout banking agents.

The expansion of point of services, both physical and non-physical is vital step in benefit of the market segments that so far have not access to products and services offered by the banks.


Rather than the banks, the MFIs have more presence in the poorest regions

Peru: Microfinance Worlds Leader

During seventh consecutive years Peru have been ranked as the country with more favourable conditions for the microfinance industry, according to the world ranking conducted by the GLOBAL Microscope, that included 55 countries. Peru is a leader in developing innovative and co-ordinated strategies to support financial inclusion across various objectives, ranging from increasing banking penetration, to improving financial literacy, to reducing transaction costs and encouraging the use of technology. (Global Microscope, 2014, pag. 56)


Main Characteristics of the Microfinance Sector in PeruThe Peruvian microfinance sector is one of the most developed in the region attributable to:

The effective supervision capability of the SBS. The favourable legal framework for regulated and non-regulated MFIs. The authorities are committed to use the microfinance as vehicle to expand the financial inclusion.Adequate balance between easy access to the marked and prudent credit risk management.The absence of subsidised competitions from the public sector.

Highlights of the Microfinance Sector in Peru

Is a dynamic sector

Significant competition growth in the last yearsContinuous operational development and expansion of point of services

Highlights of the Microfinance Sector in Peru CMACs and Financieras are leading in volume and number of credits. The credit average differs significantly among the types of entities. EDPYMEs and Financieras show healthier levels of portfolio quality.

Source: COPEME, Reporte Financiero de Instituciones de Microfinanzas, September 2014.

Highlights of the Microfinance Sector in PeruHigh accounting standards and transparency for regulated MFIsStrict requirements for external auditory, financial statements reports and effective interest rates.Different standards among the MFIs, where the financial information availability is generally acceptable and consolidated by the MFIs networks.Transparency in calculating and publishing interest rates.

What else to do?

Despite the significant microfinance sector growth, still enormous challenges in relation to rural financial inclusion.

What else to do?Financial Institutions

Better understanding of the demand (financial needs) and appropriated services design for excluded segments.Understand the reasons why the poor clients do not look for - or not get- more Access to formal financial services.The innovative capability of the financial institutions and MFIs joined with the technological developments could be key to offer profitable financial services to the excluded segment or underserved. Doing it, the microfinance operations will impulse even more their services to underserved markets.

What else to do?

Framework Regulations

Regulations about transparency (related to rates/fees charged by agents, claim channels and processes accessible to users)

Use of agents to expand the Access to banking accounts (this is possible with adequate financial education)

Improve the customer protection

What else to do?Financial Education

Financial education programs (secondary schools, teachers training), that at the end would improve the customers decisions, which is beneficial to the financial inclusion process

The knowledge of the regulation is key to for innovative microfinance products development oriented to satisfy their clients needs. In this sense, is convenient to deliver disseminating activities related to those regulations.

Banking Agents training in order to offer consistent, reliable and quality services.


Mobile Banking Mobile phones / Inhabitants95% Debtors / Inhabitants26%There are above 29 millions of active mobile phone accounts (it means a density of 95%). The mobile phone penetration differs significantly between urban and rural zones as well as between regions with higher or lower income levels.

In Peru, the coverage of mobile networks in rural zones with higher poverty levels is relatively low. This fact limits the potential to implement mobile banking services in that regions.

OpportunitiesThe MFIs transaction's capacity is limited and they are not yet prepared to operate with huge quantity of transactions in real time.

Electronic Money Mobile Money

The recent legislative initiative (Law N 29985) intends to promote the financial inclusion with electronic money and mobile money.However, protocols for claims processing have not been foreseen. Utmost administrative instance could be the SBS, OSIPTEL or INDECOPI, depending on the case.

OpportunitiesNon-Banking Cashiers (Agents)The figure of non-banking cashiers is defined in the Peruvian legislation stipulating solvency, safety, risk control and due information.

The regulation about basic accounts promote the deepening of financial services, allowing the non-banking cashiers to open that kind of accounts oriented to the less income population segment (SBS resolution N 2108- 2011).

Final Notes: ThoughtsThe mobile money combined with banking agents or cash correspondents are cost-efficient as increase the offer of financial services with a lower cost in comparison with other more costly channels like the banking offices (branches).This scheme could contribute to reduce the cost of the financial services as well as lower transactional cost for both clients and financial institutions.

Final Notes: ThoughtsNot all MFIs count with the dimension and resources (financial, staff and technology) to implement mobile money services. Therefore, it would be convenient that institutions counting with such resources, could supply their computerized platform to the MFIs. Doing it, the MFIs could offer those services.

For instance:Banco de la Nacion >>> informatics PlatformMobile operators >>> mobile platformNetworks (Asomif, FEPCMAC, Copeme) >>> Training



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