Microsoft Cloud Partner Program Frequently Asked Questions

May 31, 2013 Page 1

PROGRAM OVERVIEW ........................................................................................................................................... 2

PROGRAM REQUIREMENTS ................................................................................................................................... 3

ENROLLMENT REQUIREMENTS .......................................................................................................................................... 3

PROGRAM BENEFITS .............................................................................................................................................. 8

PROGRAM BENEFITS LIST ................................................................................................................................................. 8

CLOUD ESSENTIALS PACK BENEFITS .................................................................................................................................... 9

CLOUD ACCELERATE PROGRAM BENEFITS ........................................................................................................................... 9

MICROSOFT ONLINE SERVICES INTERNAL USE RIGHTS ......................................................................................... 11

ALL INTERNAL USE RIGHTS ............................................................................................................................................. 11

BUSINESS PRODUCTIVITY ONLINE SUITE (BPOS) TO MICROSOFT OFFICE 365 TRANSITION ........................................................ 13

MICROSOFT OFFICE 365 ............................................................................................................................................... 13

WINDOWS AZURE PLATFORM ......................................................................................................................................... 14

WINDOWS INTUNE ....................................................................................................................................................... 14

MICROSOFT DYNAMICS CRM ONLINE.............................................................................................................................. 16

PARTNER OF RECORD .......................................................................................................................................... 17

PROGRAM SUPPORT ............................................................................................................................................ 19

Microsoft Cloud Partner Program Frequently Asked Questions

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Program Overview

1) What is the Microsoft Cloud Essentials Pack?

The Microsoft Cloud Essentials Pack gives you the opportunity to learn about and try the latest cloud software, online technical support, training and other resources from Microsoft at no charge. It is ideally suited for partners just starting to build a Microsoft Online Services business. Leveraging Cloud Essentials benefits will help you experience Microsoft cloud solutions and learn how to build your Microsoft cloud services business.

2) What is the Microsoft Cloud Accelerate Program?

The Microsoft Cloud Accelerate Program is designed for partners that are already committed to a cloud business. In addition to the benefits received in the Cloud Essentials Pack, you are rewarded with a Cloud Accelerate logo, 5 Advisory hours for support (20 hours for partners

joining prior to August 1st 2012), priority listing in Pinpoint, access to future Microsoft Cloud product roadmaps, additional Internal Use Rights licenses and Online Services Advisor incentives and accelerators.

3) Can I belong to both the Cloud Essentials Pack and the Cloud Accelerate Program?

Yes, you are able to join Cloud Essentials Pack and Cloud Accelerate Program at the same time. You will need to join the Cloud Essentials Pack first before you can graduate to the Cloud Accelerate Program where you will have access to all of the Cloud Essentials Pack benefits, and the additional Cloud Accelerate Program benefits. The Internal Use Rights benefits for the Microsoft Online Services are NOT additive and are capped at the Cloud Accelerate level.

4) If my organization has qualified for the Cloud Essentials Pack or Cloud Accelerate

Program, can the program benefits be shared across locations?

Yes, the benefits are earned at the parent organization level. All locations associated with your Partner organization in the Partner Membership Center (PMC) are eligible to access and share these benefits. Similarly, only users associated with your organization and its locations in PMC can access the benefits via the Microsoft Cloud Partner Portal.

5) There used to be a Build & Develop track, where is it now?

The Build & Develop track has been removed with effect from Jun 26, 2012.

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Program Requirements

Enrollment Requirements

6) What agreements do I need to sign before my company is eligible to join?

To sign up for the Cloud Essentials Pack or the Cloud Accelerate Program, you need to agree to the Terms and Conditions of the Microsoft Partner Network Agreement. To be eligible for the Cloud Essentials Pack or the Cloud Accelerate Program, you need to sign the Microsoft Online Services Partner Agreement (MOSPA) and pass the Microsoft Online Services Partner Assessment. You can click here to learn more about MOSPA. Cloud Essentials: Starting on July 6, 2012 partners who sign the MOSPA Agreement and take the MOSPA Assessment will be automatically enrolled/renewed into Cloud Essentials. Beginning in August of 2012, you will also be automatically enrolled in the Cloud Accelerate Program, once you fulfill the necessary requirements.

7) If my MOSPA has expired, can I still join the Microsoft Cloud Partner Program?

To qualify for the Cloud Partner Program, you must re-sign MOSPA and take the required assessment. If you have satisfied all program requirements, you will qualify for all of the available program benefits, without restriction.

8) Is there a fee to join the Cloud Essentials Pack?

There is no program fee to enroll in the Cloud Essentials Pack.

9) Will there be a fee to join the Cloud Accelerate Program?

You must meet all the required qualifications and have either a Silver or Gold competency, or a Microsoft Action Pack Subscription (Solution Provider or Development and Design) to join the Cloud Accelerate Program. If you do not have an active membership in a Microsoft Action Pack Subscription, or at least a Silver Competency in the Microsoft Partner Network, you will be required to meet the requirements for and obtain a Microsoft Action Pack Subscription or Silver Competency (local fee will apply).

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10) What are the specific requirements for the Cloud Essentials Pack and the Cloud

Accelerate Program?

The following qualification requirements must be met to qualify for the Cloud Partner Program. As you graduate from the Cloud Essentials Pack to the Cloud Accelerate Program, the benefits and requirements increase, by design. Most program requirements apply to both the Cloud Essentials Pack and the Cloud Accelerate Program.

Please refer to the table below for detailed requirements for the Cloud Essentials Pack and the Cloud Accelerate Program.

Program Requirements

Cloud Essentials

Cloud Accelerate

Details

A partner must have a signed Microsoft Online Services Partner Agreement (MOSPA) Partner must take any required assessments to attain MOSPA.

Partner must be enrolled in a Silver Competency OR have an active Microsoft Action Pack subscription: If not, partner must satisfy requirements to enroll as Competency or Action Pack Subscription partner and pay the local fee.

n/a

Sales Completed Cloud Essentials: Partner must have sold at least 25 seats to maintain IUR (any Online Services product offered in the program)

n/a

*Note: the 25 seats sales requirement for Cloud Essentials has been waived from Jun 12, 2012 – Jun 30, 2013. To maintain the use of IUR after Jul 1 2013, the partner must sell at least 25 seats in the last 12 months.

Sales Completed Cloud Accelerate: Partner must have sold 3 deals with a combined total of 150 or more seats. Deals must have occurred in

n/a

*Note: Partner must maintain sales of at least 3 deals and 150 seats in order to maintain membership in the in the second and any subsequent years.

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the 18 months prior to enrollment.

Note: n/a represents Not Applicable

11) If I am a Reseller and I sell through a Distributor, how can I associate to them?

If you have not yet signed the Microsoft Online Services Partner Agreement (MOSPA), you can go to www.microsoftcloudpartner.com and sign the agreement through a distributor in your country and then return to www.microsoftcloudpartner.com to enroll in the Cloud Essentials Pack. If you are an existing Cloud Essentials partner, you can contact the Regional Service Center to associate to a Distributor.

12) How is Microsoft going to track the 3 deals and 150 seats requirement to enroll in

the Cloud Accelerate Program?

We will validate the sales shown on the Online Services Transaction Summary in your Partner

Dashboard. You need to have sold 3 quotes that are paid and add up to more than 150 seats to

satisfy this requirement.

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Re-Enrollment Requirements

13) What are the steps to re-enroll in Cloud Essentials Pack?

Step 1: Your Program Administrator has to login to Partner Membership Center (PMC) to re-

enroll the MPN membership. If you are already an active network member, this step is not

required.

Step 2: Your Program Administrator has to login to www.microsoftcloudpartner.com and there

will be a banner reminding the partner to renew the Cloud membership. He can either click on

the banner or go to “Renew Membership” tab. Click on the hyperlink to renew Microsoft Online

Services Partner Agreement (MOSPA). You have to re-sign the agreement and take the

assessment (Note: assessment is required every 2 years).

Step 3: Click “Complete Enrollment” button on www.microsoftcloudpartner.com and you will

see an acknowledgement on successful renewal into the Cloud Essentials Pack.

14) I have just renewed as a MPN network member, do I need to re-enroll in the Cloud

Essentials Pack and the Cloud Accelerate Program?

Yes, you will need to re-sign the Microsoft Online Service Partner Agreement (MOSPA) from the

Partner Membership Center and re-visit www.microsoftcloudpartner.com to ensure your

enrollment status is active

15) What are the requirements to re-enroll in the Cloud Essentials Pack and the Cloud

Accelerate Program?

There are different requirements for renewing your membership in the Cloud Partner Program versus renewing your cloud services Internal Use Rights (IUR) benefits. These are described separately for the Cloud Essential Pack and the Cloud Accelerate Program:

Program Renewal

Cloud Essentials Pack: Partners must maintain their enrollment requirements to remain in the program. Your organization can continue to access all the benefits of the program, with the exception of IUR, which has additional requirements described below. Cloud Accelerate Program: As a Microsoft Cloud Accelerate partner, your organization must demonstrate a higher level of commitment to renew your membership and continue enjoying the greater level of program benefits, which involves additional requirements to renew. To re-enroll in the program, partners must maintain all program requirements in good standing: MPN Membership, MOSPA Membership and meet their program sales goal of 3 deals and a minimum of 150 licenses sold (both requirements are product agnostic) in the 12 months preceding

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renewal. This target will be continually assessed during the program term to ensure alignment with the capabilities of our committed partners.

Internal Use Rights

Cloud Essentials Pack and Cloud Accelerate: In addition to respective program enrollment requirements, you must sell at least 25 seats (PC licenses for Intune) of each online service being used, during the enrollment year, to qualify for another 12 months of Internal Use Rights for each of those online services. If you do not qualify for a particular online service, partner preferred pricing may be available for you to continue these services, while you maintain an active status in the Cloud Program. (Note: the 25 seats requirement has been waived through to Jun 30, 2013) Partner preferred pricing is currently available for:

o Dynamics CRM Online: $19 per seat (refer to Dynamics CRM Online Website for details) Standard rates apply for other Online Services Products, such as O365 and Windows Intune.

16) What happens if I don’t meet my sales or revenue commitment by the end of year

one for the Cloud Accelerate Program? Is there a grace period for me to meet the

requirement? What happens if I don’t meet the grace period?

There is no grace period and you will no longer be able to receive your cloud software benefits and resources if you do not meet your sales commitment.

17) How is Microsoft going to track the 3 deals and 150 seats requirement to continue

in the Cloud Accelerate Program?

We will validate the sales shown on the Online Services Transaction Summary in your Partner

Dashboard. You need to have sold 3 quotes that are paid and add up to more than 150 seats to

satisfy this requirement.

18) When does Microsoft start tracking the 3 deals and 150 seats requirement? Is it

based on fiscal year or calendar year?

We track the 3 deals and 150 seats sales committed during your MPN membership period.

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Program Benefits

Program Benefits List

19) Where can I find a complete listing of benefits for the Cloud Essentials Pack and

the Cloud Accelerate Program?

Go to the Microsoft Cloud Partner Portal home page and click the Microsoft Cloud Essentials Pack and Microsoft Cloud Accelerate hyperlinks.

20) Where can I find out if the Online Product is available in my country?

You can go here to check if the online product is available in your country.

21) How can I become a Cloud Distributor?

To become a Cloud Distributor, please contact your Partner Account Manager.

22) How can I be listed as a Cloud Distributor partner?

To be listed in the Microsoft Partner Network (MPN) Cloud Distributor Directory, must be an authorized cloud distributor and either 1) utilize the Microsoft syndicated landing page by enrolling at the Microsoft Digital Commerce & Campaign Network; or 2) create a landing page that meets the requirements. Contact your Partner Account Manager for details on the requirements.

23) If I have Delegated Administration Privilege (DAP), what kind of transactions can

I carry out on behalf of my customer?

You will be able to perform administrative work such as assigning a license to a user, resetting a user password. You will not be able to modify the billing of the Volume License subscription such as adding seats and changing payment instruction.

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Cloud Essentials Pack Benefits

24) Where do I access the Online Technical Communities for cloud?

Visit Online Technical Communities for support on Office 365, Windows Intune, Dynamics CRM Online and Windows Azure.

Cloud Accelerate Program Benefits

25) How many Advisory Hours are included in the program benefits?

If you joined the Cloud Accelerate Program prior to August 1st 2012, are awarded 20 advisory hours until the end of their MPN Renewal period. When you renew your Cloud Accelerate membership, will be awarded 5 advisory hours. If you join the Cloud Accelerate Program after August 1st 2012, you will be awarded 5 advisory hours.

26) As a Cloud Accelerate Program member, how do I access my Advisory Hours?

To find the Technical Advisory Service phone number closest to you click here.

27) What can I use the Advisory Hours for?

Your additional Advisory Hours can be utilized for cloud-product related Advisory Services provided through your MPN benefits. Be sure to check out the full catalog of Technical Enablement workshops available to help build and grow your Cloud Services practice. In addition, you may utilize your hours for specific advisory services available to you from our Partner Technical Consultants. To find the Technical Advisory Service phone number closest to you, click here.

28) What are the Online Services Advisor incentives for Cloud Accelerate partners?

Starting on October 10, 2012, Partners enrolled in Cloud Accelerate can earn up to 23% in year 1 through the new Online Services Advisor incentives and accelerators outlined below, which reward partners for driving sales and deployment, and managing relationships with customers using Office 365 and Windows Intune sold through both the Microsoft Online Services Agreements (Web-Direct) and Enterprise Agreements (EA). The incentives will be launched on October 10, 2012. Partners selling CRM Online will earn 30% incentives in year 1 and will not have accelerators in the period of October 2012 – June 2013. Please review the FY13 Incentives Guide to learn more.

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Cloud Accelerate partners now eligible for accelerators: On top of the core incentives for selling, deploying and managing, Cloud Accelerate Partners are eligible to earn an additional 4% to 7% incentive as accelerators on eligible Office 365 and Windows Intune seats. The accelerators will be applied retroactively July 1, 2012.

Minimum Seat Requirement

One-time Recurring

Active Cloud Essentials Partners

N/A 12% 4%

Active Cloud Accelerate Partners (3 customers, 150 seats)

150 to 499 16% 4%

500 to 2,499 18% 4%

2,500 19% 4%

Recurring Management incentives for Enterprise Agreement (EA) deals after 10 October 2012: After October 10, 2012, partners will earn 4% management incentives on new MOSA and EA deals for deployment of seats. Recurring management incentives on Enterprise Agreements are limited to up to a 3-year maximum. The three-year period starts with the date of partner association with the EA. This is exciting news for partners helping EA customers to deploy Office 365, Windows Intune and CRM online. Partners that have sold MOSA deals up to October 9, 2012 continue to receive 6% manage incentives until June 30, 2014.

29) Where do I find additional information about the Online Services Advisor

incentives for Cloud Accelerate partners?

Please review the FY13 Incentives Guide (http://tinyurl.com/partnerincentives) to learn more.

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Microsoft Online Services Internal Use Rights

All Internal Use Rights

30) Are there any restrictions on the Internal Use Rights (IUR) awarded through the

Microsoft Cloud Partner Program?

Internal use services may not be used for direct revenue-generating purposes, commercial purposes, personal purposes, or customer training. The IUR earned by joining the Microsoft Cloud Partner Program is intended to help you explore Microsoft’s cloud services, and to help you grow your business by building or selling cloud solutions based on these technologies. These IUR benefits are not intended to be used in commercial transactions between a partner and a customer (these principles and guidelines are consistent for software benefits provided through the Microsoft Partner Network Program).

31) When will new Online Services be available in the Cloud Partner Program

benefits?

The goal of the Microsoft Cloud Partner Program is to provide Microsoft partners with an early opportunity to begin learning about and building businesses in the cloud with Microsoft Online Services. The Microsoft Cloud Partner Program will offer online services products as soon as they are available in market, if not earlier.

Once these benefits are made available, we will post an announcement on http://www.microsoftcloudpartner.com.

32) Can the Internal Use Rights (IUR) licenses included in the Cloud Essentials Pack

and/or the Cloud Accelerate Program be combined with IUR licenses offered to

partners through Gold and Silver competencies, or by signing MOSPA?

No, you cannot combine programs or offers to gain additional seats. Benefits will not exceed what is offered by the Cloud Essentials Pack or the Cloud Accelerate Program.

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33) Is there an option to purchase additional seats of the online cloud services?

Licenses purchased at partner preferred pricing are not meant to exceed the organization’s Internal Use Rights (IUR) caps described in the Cloud Program benefits. These licenses are meant to provide partners with continuous access to Online Services in the event a partner does not qualify for IUR through the Cloud Partner Program. Partner preferred pricing is currently available for:

o Dynamics CRM Online: $19 per seat (refer to Dynamics CRM Online Website for details)

Standard rates apply for other Online Services Products, such as O365 and Windows Intune.

34) Why is the price for some online products higher in my country compared to

other country?

Microsoft’s pricing policy is to provide consistent and predictable local pricing while maintaining

reasonable alignment to the US Dollar. Local pricing for Microsoft products and services may

take into account local market dynamics resulting in regional variations to published prices.

Note that for indirect sales via partners, prices are charged by Microsoft to its partners and

partners will continue to determine the final price and currency of sale to their customers.

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Business Productivity Online Suite (BPOS) to Microsoft Office 365

Transition

35) I currently have BPOS IUR, how can I transition to Microsoft Office 365?

You should receive a transition communication email from Microsoft informing you of the move from BPOS IUR to Microsoft Office 365 IUR. If you want to get Microsoft Office 365 IUR today, and start sending Trial Initiations and Purchase Offers, go to www.microsoftcloudpartner.com and request this great benefit on the Get Benefits tab. Remember, you will need to have signed the Microsoft Online Services Partner Agreement (MOSPA) and passed the corresponding MOSPA Assessment in order to use the Trial Invitations and Purchase Offers features. For more information on the BPOS to Microsoft Office 365 IUR transition plan, please click here. Additional transition resources for partners can be found here.

36) What happens if my one year BPOS IUR benefit expires before it is migrated by

Microsoft to Microsoft Office 365 IUR?

To ensure that you are able to maintain service and data continuity, Microsoft extended the end date of all BPOS one year Internal Use Rights (IUR) benefits offered through the Cloud Essentials Pack until September 30, 2012, by which point these trial accounts will have been transitioned by Microsoft to Office 365 IUR trial account.

Microsoft Office 365

37) What is included in the Office 365 licenses?

Each of the Office 365 licenses provided is valid for one instance (or seat) of any product included in the Microsoft Office 365 Internal Use Rights (IUR) benefit, which includes Exchange Online, SharePoint Online, Lync Online, Office Web Apps and Office Professional Plus.

38) How do I get access to Delegated Administration for Microsoft Office 365?

To gain access to the Microsoft Office 365 Delegated Administration partner feature you will need to be enrolled in the Cloud Essentials Pack or Cloud Accelerate Program, have signed the Microsoft Online Services Partner Agreement (MOSPA) and passed the corresponding MOSPA Assessment, and have requested the Microsoft Office 365 IUR benefit on www.microsoftcloudpartner.com. If you requested the Office 365 IUR benefit when you were in the Cloud Essentials Pack, prior to enrolling in the Cloud Accelerate Program, you will need to go through a secondary onboarding process on www.microsoftcloudpartner.com designed for organizations that already have the benefit, but that would like to add partner features. Detailed information about how to access and use the Delegated Administration partner feature for Microsoft Office 365 can be found here.

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39) I am unable to send O365 trial invitations to my customers, why is that so?

If you have completed the Microsoft Online Services Partner Agreement (MOSPA) requirements prior to activating your Office 365 benefits, the partner features would be available at the initial Office 365 login. If you completed the MOSPA requirement after activating your Office 365 benefits, you must do the following:

login to http://www.microsoftcloudpartner.com and navigate to the Get Benefits area

select the second Office 365 Get Started link and login to Office 365 via this path

Windows Azure Platform

40) Can the Cloud Essentials Pack or Cloud Accelerate Program Windows Azure

Platform benefit be combined with an existing MSDN Azure benefit on the same

account?

No, multiple Windows Azure Platform benefit resources cannot be combined on a single account. However, the Microsoft Cloud Partner Program Azure benefit can be used as another instance to help develop and test solutions and run internal applications.

41) Is there any notification or warning when I am close to exceeding my Azure IUR

benefit cap?

You will not receive any warning notification if your consumption is close to the IUR benefit cap. However you will be able to login to your subscription page to check the usage.

Windows Intune

42) Is it necessary to upgrade to Windows 7 Enterprise to use Windows Intune?

No, you have the choice to upgrade to Windows 7 Enterprise when you are ready, or you can use a previous version. Windows 7 Enterprise offers your customers the best user experience today with an improved and intuitive interface and advanced search capabilities, plus BitLocker® drive encryption to better protect confidential data.

The Windows Intune Client software is supported on both 32 bit and 64 bit versions of: o Windows 7 Enterprise, Ultimate and Professional o Windows Vista Enterprise, Ultimate and Business o Windows XP Professional with Service Pack (SP) 2 or later (SP3 recommended)

Additional Windows Intune operating system requirements can be found in the Windows Intune FAQ.

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43) Does my Windows Intune Internal Use Rights (IUR) include Windows 7 Enterprise?

No, your Windows Intune IUR licenses are for the Windows Intune Cloud Service only and do not include Windows 7 Enterprise.

44) What happens if I need more licenses of Windows Intune than is covered by my

Internal Use Rights (IUR)?

If you require more than the allocated number of IUR licenses, you can purchase additional licenses. Your IUR licenses and paid-for licenses must be purchased in separate accounts, though they can both be managed using the Multi-Account Console.

45) How do I access the Windows Intune Multi-Account Console?

The Multi-Account Console is automatically presented to you at login as soon as your Windows Live ID is set-up as an administrator of more than one account.

46) How can I sell Windows Intune?

In order to sell subscriptions to Windows Intune, you will need to first sign a Microsoft Online Services Partner Agreement (MOSPA): o If you are already a MOSPA partner you will not need to sign a new agreement. o To learn how to become a MOSPA partner today, please click here. o Subscriptions to Windows Intune will be sold like other cloud services from Microsoft—

through the Microsoft Online Services website at www.microsoft.com/online.

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Microsoft Dynamics CRM Online

47) Do you have questions about the CRM Online Internal Use Rights (IUR)?

If yes, please reference the Microsoft Dynamics CRM Online Internal Use Rights (IUR) FAQ.

48) I have earned a Silver CRM competency and joined Cloud Accelerate by selling CRM

Online. How can I join the CRM Software Advisor Program (CSA) and receive CSA

fees?

You will need to meet the requirements of the CSA program in order to qualify for CSA Fees. The CRM competency requirements are different from the CSA program. The CSA program governs Partners rights to resell, and provide services around, Microsoft CRM. You can learn more about the CSA program here.

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Partner of Record

49) How do I become a Partner of Record (POR)?

When you initiate a quote on behalf of your customer through the Microsoft Online Portal (MOP), you will automatically be assigned as the POR when the customer activates a subscription against your quote. Alternatively, the customer may add you as their POR when they place an order on the Microsoft Online Portal, or can assign you as the POR up to 90 days post order date.

If you have questions about establishing a POR relationship with your customers please contact the Microsoft Online Services Support Team.

50) I have already signed the Microsoft Online Services Partner Agreement (MOSPA) and

taken the assessment, why am I not receiving my referral fees?

If you are located in the United States, Canada and Latin America and/or you are serving customers residing in the United Stated, you are required to comply with the U.S. IRS governance related to tax withholding. The documents required vary by region. To receive Online Services Advisor fees, you may be required to submit the appropriate documents before funds are disbursed by Microsoft. Please refer to the Microsoft Online Services Partner Enrollment to find out what documents are required to complete the enrollment.

51) How do I receive my Partner of Record Fees (POR) for a Microsoft Online Portal

(MOP) customer?

If you have questions about POR fees, please review the Microsoft Online Services Partner Agreement Guide.

52) How can I change the Partner of Record (POR) on behalf of a customer?

You cannot request to update a customer’s POR to your partner organization. Only the customer can change the POR through the Microsoft Online Portal (MOP).

53) If I were to merge my organization with another organization, what will happen to my

Partner of Record (POR) fees?

Once your organization merges under another MPN organization, your organization will lose the POR relationship with your customer. Before you merge with another organization, please work with your customer to have them change the POR on their subscription to the MPN ID of the

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new organization. Once your customer has updated the POR, you can then proceed with the merge in Partner Membership Center.

54) How can I view the customer sales that have been transacted under my Partner of

Record (POR)?

If you are the Program Administrator, you will be able to view the customer sales transacted under your Partner of Record by logging into Partner Membership Center (PMC) with the Windows Live ID. At the PMC Home page, you can go to the Partner Dashboard through “Membership Status” and “Partner Dashboard”. The customer sales are recorded in the “Online Services Transaction Summary” tab.

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Program Support

55) What is the process to opt-out of the Cloud Essentials Pack or the Cloud Accelerate

Program?

You can opt-out of the Cloud Essentials Pack of the Cloud Accelerate Program at any time by contacting a Regional Service Center (RSC) representative.

56) As a Cloud Essentials Pack partner, I have access to Technical Presales Assistance on

deals related to Cloud products (Microsoft Office 365, Windows Intune, Windows

Azure, Microsoft Dynamics CRM Online), how do I access this benefit?

You can contact the Technical Presales Assistance phone number closest to your business location.

57) What are the program support contacts?

Do you need help enrolling in the Cloud Essentials Pack or Cloud Accelerate Program, or just have general Cloud Partner Program Questions? o Please contact the Regional Service Center closest to you.

Do you have questions about activating your Microsoft Office 365, Windows Intune, or Windows Azure Benefits? o Please contact the Microsoft Online Services Support Team.

Do you have questions about activating your Microsoft Dynamics CRM Online Benefits? o Please contact the Microsoft Dynamics CRM Online Support Team.