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Migrant Help
Supporting migrants since 1963
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Who are we?
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EU migrant advice
Modern slavery
Our services
England and Wales, Scotland, Northern Ireland Assisted 271 clients in 2013 and 1056 since start of the service
First to provide specialist service Services in Kent, East Anglia In partnership with local authorities, employers Assisted 3632 clients in 2013
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Prisons and detention
Asylum seekers
Working in 6 prisons and 3 detention centres Mix of clients – EU, asylum seekers, victims of modern slavery Assisted 1737 clients last year
Wraparound service in IA in LondonOne Stop Services in London, Kent and Sussex
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Asylum Help
Asylum Advice UK
Asylum Support Application UK
National provision from April 1, 2014
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What will be different?
National Service Comprehensive advice and guidance to
all asylum seekers Telephone and online advice Responsive outreach - Vulnerability No advocacy
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Service Delivery Model 1 Flexible and responsive Offices in 7 initial accommodation
centres Face-to-face meetings – all clients in IA Responsive outreach
Vulnerable clients Group briefings Specific requests
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Service Delivery Model 2
Free telephone helpline – Asylum Helpline (Advice)– Asylum Helpline (Support Applications)
Website - online information Community Liaison Officers Qualified & OISC registered staff
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More than 80 languages Face-to-face, telephone interpreting Translations Interpreting services for Asylum Help
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Notification - Information packs of intent to claim asylum
Notification - Information packs of intent to claim asylum
- Face-to-face Prior to screening - Vulnerability assessment
- Group briefings- Access to Internet
- Face-to-face Prior to screening - Vulnerability assessment
- Group briefings- Access to Internet
Prior to substantive - Responsive outreach interview - Vulnerability assessmentPost interview - Face-to-facePrior to decision
Prior to substantive - Responsive outreach interview - Vulnerability assessmentPost interview - Face-to-facePrior to decision
Post Decision - Responsive outreach- Vulnerability assessment- Signposting to other services, e.g. LA
Post Decision - Responsive outreach- Vulnerability assessment- Signposting to other services, e.g. LA
Telephone advice line
Online resources
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Mobilisation model
We will:
Listen and learn from local experts Work closely with current providers Ensure continuation of services Maintain a client focused service Deliver a smooth transition for our
clients
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What is happening now?
Dedicated Project Management Team Transition arrangements of temp. staff TUPE consultation Full mobilisation activities Stakeholder strategy and plans
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