Since 1976, SHAZAM has been committed to serving and strengthening community financial institutions. Unlike other payments networks, our not-for-profit, member-owned structure allows us to genuinely focus on your success. We believe people and relationships matter and trust, above all, creates strong business relationships. You have a voice at SHAZAM.

Together we make a difference. Our board of directors are leaders from financial institutions, like yours, and strive to make decisions that will benefit you and your customers. Community financial institutions are the backbone of thriving communities. Knowing that in the end, people in communities directly benefit from our mission is why we turn the lights on every morning.

Delivering Unlimited Possibilities

6700 Pioneer Parkway • Johnston, IA 50131800.537.5427 • shazam.net • @SHAZAMNetwork

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Mission Vision

Core Valuesour MISSIONStrengthening Community Financial Institutions

During the past several decades the financial services industry has undergone significant change. Fewer customers are setting foot in branches, conducting all business online. New mobile wallet technologies offer speed and convenience that we couldn’t begin to imagine when we launched our business in 1976.

As the financial services sector evolves, so do we. A few years ago you may have known us as an EFT provider, but as the industry evolves, we’ve become more innovative and customer centric. We’ll continue to expand our services to match your growing needs, to further strengthen our position as your preferred financial services partner.

Despite our growth, we’ve not lost touch of the reason why we’re in business. YOU. Our members are our partners, trusting us to hold to high standards of integrity and honesty.

Our vision has nothing to do with selling more products or services. It’s about building great relationships and delivering our partners unlimited possibilities. It’s our vision that our members will consider us THE trusted partner for advice, guidance, experience and expertise.

We demonstrate to our members that we’re their partner, not a vendor, by continually engaging in conversation with them, not closing the door after we sell our services. We work hard to ensure your voice is heard on key legislative and industry issues, we take time to listen and we provide consultation on strategic decisions to ensure you feel valued.

Independent — Providing choice and flexibility is a cornerstone of our business model. By leveraging open architecture, we promise to deliver integration services to meet your unique needs. And, as a member of SHAZAM, you’ll be able to pick and choose services that work for you — not the other way around.

Dependable — Other networks might promise fixed pricing, but after contracts are signed, hidden fees are revealed. At SHAZAM, we stand by our word, deliver on promises and do what we say we’ll do.

Fair — As a growing business, we need to generate revenue, but not at the expense of our partners. Rooted in our member-owned business model, it’s our belief that all financial institutions, regardless of size, are entitled to the same features, services and affordable rates.

We have five primary core values on which we base all our decisions. Our values are a reflection of our company and designed to be of the greatest benefit for our members, vendors, employees and community.

Integrity — We strive to always do the right thing, whether it’s providing services for our financial institutions at the lowest possible cost, or interacting with our teammates.

Commitment — We’re committed to providing you with delightful experiences that go beyond great customer service. You’re more than a name on a contact list — you’re our partner. We’ll collaborate with you to determine your best possible solution.

our VISION Be THE trusted partner, providing answers, choice and innovation through delightful experiences

our CORE VALUES

No other payments network

commits its very existence to your success

the way SHAZAM does.

We’re proud to say,

“You are the network.

You are SHAZAM.”

Integrity • Commitment • IndependentDependable • Fair

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