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CTI SOLUTION FOR HEALTH CARE MK Group of Industries, Mumbai, India.

MKE Health Care

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CTI SOLUTION FOR HEALTH CARE

MK Group of Industries, Mumbai, India.

HEALTH CARE BLOCK DIAGRAM

PSTN

Health CareCTI

Server

Database WEB Server

INTERNET

MK Group of Industries, Mumbai, India.

Features of the CTI Server - Patient

Appointment Section - Make New Appointment, Reschedule Appointment, Cancel Appointment.

Messaging Service - Patients can leave message to a particular doctor, also they can listen to reply messages from doctor.

Patient can come to know about details of hospital, like exact landmark of the hospital, the operating hours of hospital, etc....

Patient can refill his medication by lodging a request to hospital.

Online disease and drug education information can be delivered to patient. If required, information can be faxed back.

Patient can fill Health Questionnaire over phone.

Patient can page to doctors.

MK Group of Industries, Mumbai, India.

Start

Play “Welcome”

Dial 1 for Patient Dial 2 for Provider Dial 3 for Transcription

Dial 1 for Existing Patient Dial 2 for New Patient

Existing Patient

Providers Section Transcription Section

New Patient

MK Group of Industries, Mumbai, India.

Yes

Yes

Existing Patient

Play “Enter User ID”

Valid?

Play “Enter Password”

Dial 1 for Appointments

Dial 2 for Clinic Direction

Dial 3 for Patient Balance Amount

A B C

No

Dial 4 for Voice Msging Section

D

Patient Main Menu

Dial 5 for Health Forms

Dial 6 for Medication Refill

Dial 7 for Disease Ed Info

E F G

Dial 8 for Drug Ed Info

G

Dial 9 for Emergency Paging

Dial 0 for OperatorPaging

Valid?No

MK Group of Industries, Mumbai, India.

D

Dial 1 to Leave Message

Dial 2 to Listen to Reply Messages

Link to Web DB to get all providers under clinic

Play a list of all available providers to

choose by patient

Leave Message, dial 9 to stop recording

Record

Dial 1 to listen your message

Dial 2 to accept your

message

Dial 3 to cancel D

Patient Main Menu

Link to Web DB to get all reply messages

Play a list of all reply messages to choose

by patient

Play Selected Msg

Dial 1 to listen your message

Dial 3 to browse reply

messages

Dial 4 to delete this message

Play Recorded Msg

D

MK Group of Industries, Mumbai, India.

B

Dial 1 to hear Clinic information

Dial 2 to fax the Clinic information

FAXPlay “Clinic

Info”

Link to Web DB to get Clinic Direction

Information

MK Group of Industries, Mumbai, India.

Dial 1 to hear patient balance

Dial 2 to fax the patient balance

FAXPlay “Balance Amount Information”

Link to Web DB to get Balance Amount

FAX

Dial your FAX number

Get FAX number

End Call

MK Group of Industries, Mumbai, India.

A

Dial 1 for New Appointment

Dial 2 to Reschedule Appointment

Dial 3 to Cancel Appointment

New Appt

Rash Cancel

Link to Web DB to get all already made appointments

MK Group of Industries, Mumbai, India.

Link to Web DB for Location

Play “Locations” to choose one

Link to Web DB for Providers

Play “Providers” to choose one

Dial 1 to dial an Appointment date

Dial 2 to find first available Appointment date

Dial 3 to dial a date after which u want to have

first available date

New Appt

New Sub Link to Web DB

Play “First Available Date”

Agree?

Play “Dial the date”

Link to Web DB

Play “First Available Date”

Agree?

Research Appt Entry

No

No

Yes

Yes

MK Group of Industries, Mumbai, India.

New Sub

Link to Web DB for Reasons

Play “Dial the Appointment Time”

Play “Dial the Appointment Reason”

Play “All the Appt information”

Interested to fix this Appt?

New

Link to Web DB to Fix this Appointment

End Call

No

MK Group of Industries, Mumbai, India.

Resch.

Dial 1 to dial the old appt date

Dial 2 to browse thru old appts

Check the dialed

appt date valid?

Sure to reschedul

e appt?A

Resch Appt Entry

Play “Appts” to choose one

No

MK Group of Industries, Mumbai, India.

Cancel

Dial 1 to dial the old appt date

Dial 2 to browse through old appts

Check the dialed appt date valid?

Sure to cancel appt?A

Play “Appts” to choose one

Link to Web DB to cancel this appointment

End Call

No

No

Yes

Yes

MK Group of Industries, Mumbai, India.

E

Link to Web DB to get Available Health Forms

Play Health Forms and ask to choose one

Link to Web DB to get Available Questions for chosen Health Forms

Play Health Forms Questions one by one to get answers

Link to Web DB to Post Health Form results

MK Group of Industries, Mumbai, India.

F

Link to Web DB to get available Providers List

Play Providers List and ask to choose one provider from the list

Link to Web DB to get drug list to refill

Play Drug List and ask to choose one drug from the list

Link to Web DB to get available Pharmacy List

Play Providers List and ask to choose one pharmacy from the list

Link to Web DB to post medication refill data and get the request number

Play the request number of medication refill request raised

MK Group of Industries, Mumbai, India.

G

Dial Alpha characters, for example dial 2 once for A, dial 2 twice for B, etc.

Dial 1 to listen to the chars dialed

Dial 2 to add more chars

Dial 3 to overwrite with new chars

Dial 4 to fetch info from chars

Dial 5 to cancel the operation

Play the chars dialed

Delete all previously dialed chars

Link to Web DB and Fetch Education Information

Dial 1 to Listen Info

Dial * to Go Backward

Dial # to Go Forward

Dial 2 to FAX Info

Dial 3 to Cancel

FAX

MK Group of Industries, Mumbai, India.

Paging

Link to Web DB to get all available provider with their pager number

Ask patient to dial their emergency call back number for the provider to get back

Page the patient emergency telephone to the chosen provider

Play the list of providers ask to choose one provider whom patient want to page

MK Group of Industries, Mumbai, India.

New Patient

Play Message to dial their telephone number

Dial 1 to fix an appointment

Dial 2 to leave a message

Dial 3 to talk to operator

Please leave a message at the tone and press 9 to stop

recording

Link to Web DB to post new patient’s voice message

MK Group of Industries, Mumbai, India.

Features of the CTI Server - Providers ( Doctors)

Doctors can listen to patient's voice message and reply to them.

They can enquire about patient's eligibility to get treatment.

Doctor can dictate.

MK Group of Industries, Mumbai, India.

Providers Section

Play “Enter User ID”

Valid?

Play “Enter Password”

Valid?

No

No

Yes

Yes

Providers Main Menu

Dial 1 listen and reply voice messages

PA

Dial 2 record voice prompts

Dial 3 patient IPA service

Dial 4 dictation services

PB PC PD

MK Group of Industries, Mumbai, India.

PA

Link to Web DB to get all voice messages

Play a list of all reply messages to choose by

patient

Play Selected Msg

Dial 2 to listen to the message

Dial 3 to browse reply messages

Dial 4 to delete this message

Dial 1 to deliver your reply message

Providers Main MenuLeave Message, dial 9 to

stop recording

Record

Dial 1 to listen your message

Dial 2 to accept your message

Dial 3 to cancel

Play Recorded Msg Providers Main Menu

MK Group of Industries, Mumbai, India.

PB

Dial 1 to listen the Old

Dial 2 to delete the Old

Dial 3 to record a new one

Play the old one Delete the old one Leave your message at the

tone and dial 9 to stop recording

PB PB

PB

MK Group of Industries, Mumbai, India.

PD

Dial the Patient ID

Leave your dictation at the tone, dial 9 to stop recording

Dial 1 to listen

Dial 2 to Accept

Dial 3 to add more

Dial 4 to overwrite

Dial 5 to cancel

Play the dictation

Delete the old dictation

Link to Web DB to set this dictation

MK Group of Industries, Mumbai, India.

Features of the CTI Server - Transcription (company)

They can listen to dictation of doctors and can transcribe them.

Also they can mark the dictation as transcribed.

They can browse through doctors dictation date wise as well as time wise.

MK Group of Industries, Mumbai, India.

Transcription Section

Play “Enter User ID”

Valid?

Play “Enter Password”

Valid?

No

No

Yes

Yes

Transcription Main Menu

Dial 1 for Un Transcribed Section

TA

Dial 2 for Transcribed Section

TB

Link to Web DB to fetch Providers

Play list and ask to choose

MK Group of Industries, Mumbai, India.

TA

Link to Web DB to fetch all available UN Transcribed dictations

Play the list and ask them to choose one un-transcribed dictation

Dial 1 to listen Dial 2 to mark this transcribed

Dial 3 to browse again

Play the dictation

Link to Web DB to set this transcribed

TA

MK Group of Industries, Mumbai, India.

TB

Link to Web DB to fetch all available transcribed dictations

Play the list and ask them to choose one un-transcribed dictation

Dial 1 to listen

Dial 3 to browse again

Play the dictation

MK Group of Industries, Mumbai, India.