Ric EschenwaldGovernment Solutions Architect, FileNet Corporation

Ric EschenwaldGovernment Solutions Architect, FileNet Corporation

Mobile Enterprise Content Management Mobile Enterprise Content Management

AgendaAgenda

Introduction to FileNet and Fujitsu

Introduce the Solution

Explain Why it’s Different

Examples

Q&A

“The true value of eGovernment applications is likely to be found in streamlining internal processes”

Gartner

“The true value of eGovernment applications is likely to be found in streamlining internal processes”

Gartner

Enterprise Content ManagementEnterprise Content Management

ECMECM

WCMWCMWCMWCM

ImagingImagingImagingImaging DocumentDocumentManagementManagementDocumentDocument

ManagementManagement

DAMDAMDAMDAM

VCMVCMVCMVCM

BPMBPMBPMBPM

RecordsRecordsManagementManagement

RecordsRecordsManagementManagement

ElectronicElectronicFormsForms

ElectronicElectronicFormsForms

CollaborationCollaborationCollaborationCollaboration

What Would Be the Impact on Your Agency if…What Would Be the Impact on Your Agency if…

The most relevant, up-to-date content was immediately available?

Process steps were automated or executed by the right people at the right time?

The right systems are transparently connected and updated?

They can make Better Decisions, Faster

They can make Better Decisions, Faster

AgendaAgenda

“The true value of eGovernment applications is likely to be found in streamlining internal processes”

Gartner

“The true value of eGovernment applications is likely to be found in streamlining internal processes”

Gartner

Introduction to FileNet and Fujitsu

Introduce the Solution

Explain Why it’s Different

Examples

Q&A

Government MobilityGovernment Mobility

FileNet Back End

Cellular ConnectionCellular Connection

Mobile Worker’s ECM Resources

Field PacketField Packet Document ScannerDocument ScannerDocking StationDocking Station

FileNet / Fujitsu Mobile Solution ArchitectureFileNet / Fujitsu Mobile Solution Architecture

Digital CameraDigital Camera HandheldHandheld

Tablet PC with ScannerMobile Application – P8 Forms Manager

and Mobile Gateway Client

Tablet PC with ScannerMobile Application – P8 Forms Manager

and Mobile Gateway Client

Inter DepartmentInter Department

Intra DepartmentIntra Department

ScannerScannerWork Stationwith P8 Forms Manager

Work Stationwith P8 Forms Manager

Docking StationDocking Station ScannerScanner

Backend Legacy and Databases

Backend Legacy and Databases FileNet Enabled ECMFileNet Enabled ECM

FileNet Backend P8FileNet Backend P8

Front OfficeFront Office Field – Mobile WorkerField – Mobile Worker

Field PacketField Packet

Wireless GatewayMobile Application and

Mobile Middleware

Wireless GatewayMobile Application and

Mobile Middleware

Wireless Network(802.11, 2.5G, 3G, 802.16)

Wireless Network(802.11, 2.5G, 3G, 802.16)

Software & Hardware ComponentsSoftware & Hardware Components

GPS ReceiverGPS Receiver Biometric DeviceBiometric Device Digital CameraDigital Camera

Access to Documents from FileNet ECM

Selecting Synchronize uploads completed work and downloads new work

Real-time reports

Escalation management

“The average worker wastes more than 30% each day on document-related, non-value-added tasks, regardless of industry”

Gartner

“The average worker wastes more than 30% each day on document-related, non-value-added tasks, regardless of industry”

Gartner

Increased field worker productivity

Higher management visibility into workforce productivity

Faster response to customer service requests - improves customer satisfaction

Improved asset and worker tracking

Increased worker collaboration and market responsiveness

Adoption of electronic-based forms to replace manual paper-based transactions

Higher worker satisfaction

What Benefits Are Desired From Mobility?What Benefits Are Desired From Mobility?

Mobile ECM in GovernmentMobile ECM in Government

Health Dept.Inspections

Health Dept.Inspections

Fire Inspections

Fire Inspections

First Responder

Data Gather

First Responder

Data Gather

Code

Inspection

Code

Inspection

Community Policing

Community Policing

Public WorksProject StatusPublic WorksProject Status

GIS Field

Submittal

GIS Field

Submittal

MentalHealth

Casework

MentalHealth

Casework

Child WelfareChild

Welfare

OccupationalSafety

Inspection

OccupationalSafety

Inspection

INSFieldwork

INSFieldwork

CustomsIntake

Processing

CustomsIntake

Processing

Border Patrol

Border Patrol

Livestock Tracking

(Mad Cow)

Livestock Tracking

(Mad Cow)

Mobile HR Mobile HR

AssetManagement

AssetManagement

Public

Utilities

Fieldwork

Public

Utilities

Fieldwork

Legislative Packet

Legislative Packet

Human Svcs.Casework

Human Svcs.Casework

State EPAField Work

State EPAField Work

HospitalInspections

HospitalInspections

Permit Inspections

Permit Inspections

ParoleProbationField Work

ParoleProbationField Work

ProbationFieldworkProbationFieldwork

City CouncilLegislative

Packet

City CouncilLegislative

Packet

Case Management

(HHS)

Case Management

(HHS)

DOTFieldwork

DOTFieldwork

Workers CompEnforcement

Workers CompEnforcement

State AuditorFieldwork

State AuditorFieldwork

Dept. Agriculture Reporting

Dept. Agriculture Reporting

Parole

Fieldwork

Parole

Fieldwork

National Park

Fieldwork

National Park

Fieldwork

USDAInspections

USDAInspections

FHAFieldwork

FHAFieldwork

Local Local StateState FederalFederal AllAll

Mobile Social Worker OverviewMobile Social Worker Overview

Business Problem

Too much time spent on administrative tasks

Need to spend more time with every child

Business Solution

Electronic forms to replace existing paper-based forms and reduce documentation time

Remote connectivity to provide accurate and timely reports

Collaboration with coworkers and supervisors

Solution Benefits

Reduce administrative time involved with documentation

Improve worker quality of life

Increase time spent with clients (children)

Accurate, undisputable electronic record of investigation

Emergency First Responder OverviewEmergency First Responder Overview

Business ProblemNeed immediate access to location information

Fire hydrants, sewers, electrical distribution, gas lines

Need to share incident information with commandersNeed to improve response time to life-threatening situations

Business SolutionCaptures data and images related to incident – while on the sceneRemote connectivity to share critical information with commanders in real-timeOnboard device storage of critical location information

Solution BenefitsProvide real-time data to commanders to react fasterReduce loss of life

Mobile Fire and PoliceMobile Fire and Police

Mobile ParamedicMobile Paramedic

Health Dept. InspectionHealth Dept. Inspection

Business ProblemUtilization of the WorkforceLack all the data and content in the field

Business SolutionProvide all relevant content in a work packetIntelligent routes content and automates what used to be a manual steel basket intensive process

Solution BenefitsField Efficiency way upIntegrate and share data with other investigative units

SummarySummary

The tools and resources that will enable you to address the most compelling problems you face today in making

your field inspection processes more efficient and operationalize your business rules in the most rapid,

efficient and compelling manner exist today.

FileNet offers the components to manage and deliver the information to your people, what they need, when they need it in order to make the right decision, right now.

Fujitsu offers the total solution that incorporates mobility devices, the methodology. Proven track record, vision and the resources to deliver the truly compelling solution right the first time.

AgendaAgenda

“The true value of eGovernment applications is likely to be found in streamlining internal processes”

Gartner

“The true value of eGovernment applications is likely to be found in streamlining internal processes”

Gartner

Introduction to FileNet and Fujitsu

Introduce the Solution

Explain Why it’s Different

Examples

Q&A

Questions and AnswersQuestions and Answers

www.filenet.comwww.us.fujitsu.com