MOHAMMED HISHAMSharjah, UAE | M: +971-50-3631740 | aqrabawi_4ever@hotmail.com

Career ObjectiveSeeking to be part of reputed organization that has the need for my education/experience & offers opportunities for advancement.

Goal OrientedSeeking a challenging position in a good working environment, to enhance my experience and develop my skills and abilities.

Work ExperienceCustomer Service Representative

RTA (SALIK) - (2 Years Exp.)

Providing Support for the customer that uses SALIK System Providing advice, information and assistance to callers. Attempting to resolve all enquires on first contact with the caller. Making sure that all telephone calls are answered promptly. Dealing with a customer’s queries, requests, orders or complaints. Involved in processing orders, forms and applications. Accurately recording details of calls and issues on logging software. Having a professional and courteous manner at all times. Identifying and escalating priority issues or customer complaints. Sending emails to clients answering their enquiries

Puplic Relations Officer ALMAMARY ALUM AND SKYLIGHT FACTORY LLC - (2 Years Exp.)

Provide documents to Typing center Record Management – update visa administration information  Submit documents for Visa administration and Work permits Submit documents for Commercial and Trade Licenses business requirements Advise Management of best alternative work permit activities for staff in the processing of

Visas Provide continuous advice in regards to the new rules in the governmental departments. Provide continuous update in regards to the developing the visa process and facilitating

with the governmental departments Providing Visa Case Study on every visa type individually Providing PRO Daily Report to the HR executive to update the recruitment report. Submit documents to the Post Office Or Labour office – Visa submission Record keeping & Monitoring of all application IN Numbers for the visa  Follow up obtaining the Labour Office Approval Paying Labour Office Fees./ Change Of status Fees / Transfer Visa Fees / Relative Labour

Card Fees/ Paying Bank Guarantees Advising Medical Tests to the HRA executive to schedule Typing and processing Labour Card & Labour Contract applications 2 years’ experience in Dubai Police Department Of Protective Systems (event security

officer & supervisor, freelance event coordinator (PART TIME JOB)

Skills Excellent telephone skills and good ability to use Remote Access. Good analytical and troubleshooting abilities. Strong knowledge of viruses application glitches and hardware issues. Patient and able to walk customers through troubleshooting and repair process. High Potential to work under pressure. Excellent organizational, interpersonal and communication skills Excellent communication abilities. Good customer-service skills. Keeps abreast of changes in technology. Good organizational abilities. Good understanding of installations and updates. Active team participate. Self-Motivated and Fast Learner. Client-focused Microsoft Office Package

o Word / Excel / PowerPoint Excellent in MS Excel in handling databases and functions Using windows and Microsoft applications perfectly Good in computer operating systems Microsoft Windows Excellent Team Work Skills

EducationAl Dar University College – Business Administration

Graduation Date: 2010

Languages Arabic (Native Language) English (Very good)