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Multimedia Communication Server 5100 (MCS 5100)
MCS 5100 Release 3 Customer PresentationSeptember 2004
Chris HeywoodEMEA IP Telephony Product Marketing
Agenda
Enterprise Collaboration – Market Trends
MCS 5100 Multimedia servicesProduct Positioning
Why MCS 5100? –
‘Sweet Spots’ - Key Applications & Benefits
New Features on Release 3!
Lead Customers & Analyst quotes
Market Trends
1. Location Independent Communications are moving mainstream
2. Multimodal Communications offer much needed flexibility
SIPSIPRemovesBarriers to Access
OPENAny Device Any Time Anywhere
Application and Network Aware
Business Continuity
Real-time Communications
Sessions— Media Agnostic
Market Trends
3. Collaboration is expected to be actively deployed in most Enterprises within the next two years
Nemertes Research, Getting a Grip on Collaboration
Nortel Networks Introduces … MCS 5100
Gives user control of their communications
Changes wait-time…to productive time
Easy-to-use and cost effective user mobility
…….Communications convergence with dynamic services.Communications convergence with dynamic services
Nortel Networks heritage brings ultimate Nortel Networks heritage brings ultimate reliability (MCS 5200)reliability (MCS 5200)
Applications
CommercialServer
Platforms
Multimedia
Engaged
Business
Applications
New Multimedia Communications and Collaborative
Services for the Enterprise
Multimedia Communication Portfolio Positioning
• Optimised for up to 15,000 IP Users
• Scalable to up to 15,000 IP users
Bu
sin
ess
Co
mm
un
icat
ion
s M
anag
er
Co
mm
un
icat
ion
Ser
ver
2100
CommunicationServer 1000M
Communication Server 1000E
• Optimised for 100 to 1,000 IP Users
Communication Server 1000S
Multimedia Communication Server (MCS) 5100
• Real-time communications• Productivity, Collaboration and Mobility• Scales from 50 seats to 10’s of thousands
MCS 5100 delivers solutions in aMulti-vendor environment
End to end VoIP VPN capabilities
Network based routing provides ability to ring two phones at once
One phone native to PBX
Other device native to MCS 5100
Hybrid desktop provides Multimedia collaboration
PC and Web clients redefine mobility, productivity
Meridian1
BCM
CS1000x
3rd Party
SL-100
MCS 5100 Deployment Model
Enterprise
Sites Mobile
CS 1000x
BCM
Meridian 1or 3rd Party PBX
VPN Tunnel
H.323 – CS1000 3.x, BCM 3.5SIP – CS1000 4.x, BCM 4.x
PRI to SIP Gateway
Enterprise DataNetwork
A single* MCS 5100 is Designed to provide centralised collaboration services to an entire enterprise.
• Presence• Conferencing• Video• Instant Messaging
•Peer to Peer File Xfer•Web-Push with AutoWeb•Web Client•Personal Agent
Real-Time Multimedia Communications
Recognized Standard For Business Communications
Industry Standard
SIP Interface
Multimedia Services Convergence
CS 1000MMeridian 1
CS 1000/E
BCM
SIP Phones &
PDA
CS 2000/2100
Unified Messaging
CallPilot
IVRMPS
100/500/1000
MCS 5100
Industry/OEM Gateways, Apps, &
Servers
Convergence BenefitsWhat are the key benefits of convergence?
Reduced operating costs
Simplified administration
Improved customer service
Increased employee productivity
EfficiencyEfficiency Agility Agility Productivity Productivity CompetitiveCompetitive
EdgeEdge
Enterprise Momentum
Enterprise Momentum
Agility Agility
Why MCS 5100?
Increase ProductivityCollaboration Tools & ease of use
Improve MobilitySoft / Web / mobile clients
Speed Up Decision making!See who’s available - PresenceConnect with confidence – IM / Personal Agent
Shrink your travel costs & time wastedVirtual meetings from desk
• Presence Management
• Personal Agent• Directory
• Click to Call
• Call Logs
• Call Screening
• IM screening and routing
• Picture Caller ID
Application Building Blocks
PersonalisationMultimedia• Desktop Video
Conferencing
• Instant Messaging / Chat
• Multimedia Conferencing
• Web Application Collaboration
• Find-me, Guide-me • Simultaneous Ringing• Sequential Ringing
Mobility
“On the Phone”
Enriching the Communications
Experience
Personal Control of the Communications
Experience
Services Anywhere, Anytime
MCS 5100 Target Applications
• Distributed Workforce and Mobility+
• Converged User Desktop
• Conferencing• Meet-Me and ad-hoc
conferencing• Voice, video, data (R3 *)
• Collaboration• Instant Messaging• Instant Messaging chat• White boarding• File sharing & Web page
push/pull• Web Collaboration (R3 *)
• Custom Applications
Programmability tools, interfaces & inter-op labs
Personal Agent Flexible Access
Multimedia PC Client
Current Phone
Intuitive, Productive Communication
Real-time reporting of PresenceConnected / Offline
Active / Inactive
On the Phone
Away from desk, Out to lunch etc.
Check status & availability before contacting others
Identify best people to contact
Choose best media to useCommunicate while ‘busy’
Urgent multi-tasking
Enriches conversation and improves productivity with integrated communication and collaboration
tools
Collaboration Tools
Video (/Conferencing *)
Instant File Transfer
Web Push & Co-Browsing
Presence Enabled Friends list
Instant Messaging (including IM Chat, IM
Broadcast)
Whiteboard
(and Web Collaboration *)
Voice /Conferencing
Challenges to Connecting Employees
Cost controlHigh travel expenses
High mobile telephone cost
Cost of second voice only lines for remote employees
Difficulty to access key employees
Lack of unified access toInstant messaging
File sharing
Presence
Conferencing
Collaborative services
Connect Employees Solution
VOICE
FAX
Meet-Me Media ConferencingMeet-Me Media ConferencingMobilty Mobilty
Personalized MultimediaPersonalized MultimediaAnd CollaborationAnd Collaboration
Unified MessagingUnified Messaging
MCS 5100 Telecommuter Blue Ribbon Awardhttp://www.nwfusion.com/reviews/
2003/1208rev.html
Single Interface to collaborative applications
Mobile employees communicate just like being in the office
Easy access to key employees
Native reservation-less conferencing
Mobility – Personal AgentPersonalised Call Routing
Simultaneous / Sequential calling of multiple devices
Web-based
Networked Address Book
Networked “Friends” List
Persistent Call Screening CLID
Address book nickname
Time of Day
Screen Until "x" time
Call blocking or route to voicemail for anonymous calls
IM screening and routing
‘Click to Call’
“Multimedia Personal Call Assistant”
Mobility – Web clientAnywhere, Anytime
Log-in from any PC using the SIP Multimedia Web Client
All The Services You Have In the Office!
Access your communications network from any Internet “hot spot” or dial-Up
Work At HomeWork At Home
From HotelsFrom Hotels
Visiting Other OfficesVisiting Other Offices
At Customer’s SitesAt Customer’s Sites
From AirportsFrom Airports
MCS 5100 wins "Best of Show" at INTERNET TELEPHONY Conference & EXPO Miami 2004
Mobility Savings
Soft Savings:Time to decision-making
Flexible work environment
Time management = productivity
Personalisation and streamlined communications = reduced voice mail clutter and repetitive tasks
Hard Savings:No separate home office Line
Reduce Calling Card costs
Reduce Cell phone costs
Reduce hardware expense
Touch-down locations share IP Telephones
Reduce relocation costs
Creating the Inter-Human Web
Converged IP Communications: Data, Telephony, Multimedia
Converged IP Communications: Data, Telephony, Multimedia
Mobile / Wireline Service Provider
Enterprise Value Chain(Supplier, Partner, Channel)
People to people
People are names; calls are URLsServices available anytime, anywhereMuch simplified user interfaces
Meet-Me Media ConferencingScaleable Reservation-less Conferencing
• Personal conferencing with personal dial in number or SIP address
• Secure conference password, per conference password and Chairperson PIN code
• Visual notification via Instant Message of conference events
• Participant waiting in queue, • Entering or leaving the conference,• Transfers to another number• Instant Message Chat “built in”
• Soft DSP technology reduces cost and footprint versus TDM in-house Meet me media services Also, Premium audio conferencing option
- Designed to provide improved audio quality in networks where Digital Subscriber Line (DSL) and cable modem services are prevalent.
Conference Bridge Dial In: +353 91 733333Access Code 5703334Monday, March 24, 2004
Instant Messaging
Collaboration – Video Calling
Increase employee productivityReduce travel costsImprove customer care
… Affordable Desktop Video calling
Video Conferencing *
New application running on same Media Application Server as existing Ad Hoc or Meet Me Audio Conferencing
“Video enable” the existing conference servers
… Affordable Desktop Video Conferencing
*Fast Feature – trials end ‘04
Web Collaboration *• Web Publishing of information …
• Powerpoint, Word or Excel as JPEG files
• Application Sharing … • True sharing of any application from desktop
• Between multiple users, building on a meet me audio / video conference call
• Chairperson updated as each person joins• IM Chat also possible on the conference• Control can be passed between users
• Non MCS users can access multimedia via URL, audio via meet me bridge on phone
• One same access code for both media sessions
*Fast Feature – trials end ‘04
Collaboration and Conferencing Savings
Hard Savings:Operation savings of up to 86% versus outsourced conferencing
VERY easy to take monthly outsourced conferencing bill from customer and build a business case …
Soft Saving:Accelerate team collaboration
Reduce travel expenses
Control monthly expenses
Deliver media services, and visual conferencing tools
Time to decision-making
Flexible work environment
Time management = productivity
Personalisation and streamlined communications
SIP/PRI Gateway
to ANY PBX
(Succession 1000/1000M)
MCS 5100 H.323 Gatekeeper
Signaling Server
Converged Desktop Phase I
Calls coordinated with PC Client
Current Phone handles voice, PC Client handles Multimedia
Events on one device causestatus updates on the other
Multimedia PC Client
BayStack 460
Current Phone
Existing PBX
MCS 5100 Rel2
Call Server 1000x R4
Network Redirection Server(NRS)
Converged Desktop Phase II
Phone handles voice, PC Client handles Multimedia
Events on one device cause status updates on the other, including Presence
CallPilot on PBX => MWI to MCS users
Multimedia PC Client
BayStack 460
Current Phone
MCS 5100 (Rel3)SIP signalling
Transforming The Communication Experience
CS 1000 R3.0, MCS 5100 R1.1 & 2.0
Peered system
PRI & H.323 Trunking interface
Synchronised screen pops
CS 1000 R4.0, MCS 5100 R3.0
Tightly Integrated solution => SIP !!
Single user, single experience
Business Telephony & Multimedia SIP services
Investment Protection
Audio on PBX device, multimedia (presence, IM, video, collaboration) on MCS PC Client
Converged Desktop Phase II• Coordinated telephony/multimedia
• Existing telephony & full multimedia features
Converged Multi-Media Desktop SolutionConverged Multi-Media Desktop Solution
Converged Desktop
Users benefit from new productivity and mobility enhancing tools without loosing existing phone features
Users continue using services with familiar handset, no costly retraining
Retain investment in Telephony infrastructure and evolve users overtime
MCS 5100 Converged Desktop Benefits
Hard Saving:
Multimedia communications at a low entry cost
No LAN upgrade
Evolution of existing Telephony infrastructure
Mobility savings for users
Soft Saving:
Retain & augment voice services
IP without the Risk“Evolution, not revolution”
No “rip n’ replace”
User mobility, flexible working
Time management = productivity
Communications control & Personalisation
PC Client (C++ Version)*
Re-architecture of the PC Client (C++) to optimise memory size and utilisation, to improve performance and end user experience
Some features on new client only:
Distinctive ringing on per user basis
Separate paths for tones and audio (as per i2050)
Support of newer Nortel USB headset with call control buttons
And also Client Application Programming Interface
Theme Developer Kit
H.263 Video
*Fast Feature – trials end ‘04
Theme Developer Kit *
Allows service providers to create a unique theme / view of the PC client for their own customers
Images
Size and location of controls (can hide controls; cannot add NEW controls in initial offering)
Colours, fonts, text strings
Sounds (change from defaults)
Requires R3.0 MM PC Client to be installed on machine, reuses components of same
*Fast Feature – trials end ‘04
PC Client APIs *
Purpose of PC Client APIs is to allow 1st party type interaction between MCS 5100 SIP PC Client and other applications
The PC Client API is a portable, object oriented API for C / C++ based computer telephony and multimedia applications
Not limited to Microsoft / Windows applications …
The Client APIs will enable a third party application to invoke MCS client services such as
Basic callsInstant MessagingPresence
*Fast Feature – trials end ‘04
MCS 5100 - Clients
Multimedia PC ClientEnterprise desktop interface to MCS 5100 client services
Web Multimedia ClientBrowser based interface for increased Mobility
• PDA ClientSupports small footprint devices (PDA interface)
i2004/2 IP PhoneSupport for Nortel i2004 and i2002 Internet PhoneSupport for 3rd party SIP devices planned via Nortel interop labs
i2004 IP Phone
PDA Client
i2002 IP Phone
3rd Party SetsInterop-Lab
Multimedia PC Client
Web Client
Conferencing, Instant Messaging,
Application Sharing
Real-Time Multimedia CommunicationsMultimedia Communication Server (MCS) 5100
Delivering real value to the enterprise
Productivity &
Personalisation
Mobility
Collaboration
Simplicity
Converged Desktop
Personal Agent – Flexible Access
Current Phone Multimedia PC Client
What the Analysts say
“The key sales driver in the enterprise communications market today remains infrastructure competence. But customer expectations are evolving, and it will almost certainly be applications competence that wins business in future years. Leading-edge systems like Nortel Networks MCS 5100 are becoming critical differentiators.”
“Presence-aware, multimedia collaboration systems like MCS 5100 take full advantage of the unique capabilities of packet-based communications. And Nortel Networks early efforts to deliver a standards-based solution with short-term ROI should get the attention of forward-thinking customers.”
—Jerry Caron, Senior Analyst, Current Analysis
Nemertes Research 2003
Integration is critical for collaboration tools to be more than just another application within an enterprise, and instead become a workplace-changing technology.
We believe that the desktop of tomorrow will be focused around instant messaging, audio, video and Web conferencing, and online workspaces, but only if the technologies all work together.
“As companies increasingly assess their network-convergence projects, they seek vendors who support open standards and provide for a hybrid migration strategy. Nortel Networks is well-positioned to meet those demands, giving companies the option to gradually migrate traditional voice and video traffic to a single IP network to leverage SIP multimedia applications.”—Robin Gareiss, Principal Research Officer, Nemertes Research
Most recent EMEA customer wins
National Oilwell will use the MCS5100 to offer mobility, the ability to work from your office anywhere, to their workforce. Users will have the status of the members of their virtual work teams by use of presence and IM
National Oilwell is based in two main sites and many small sites in Norway and Houston, USA
Customer quote: "Nomura International plc will be piloting the collaborative tools and assessing their potential to assist its business globalisation as well as its remote working capabilities. The features being reviewed closely include Soft Phone, Presence, Multi-media Conferencing and Personal Call routing."
FedEx / University of MichiganFedEx Institute of Technology, Nortel Networks to facilitate 'Workplace of the Future' with MCS 5100 – 6th May 2004
Nortel Networks and the FedEx Institute of Technology at the University of Memphis are working together to facilitate the "Workplace of the Future," where advanced collaborative capabilities are expected to make it possible for tomorrow's leaders to reach out virtually 'anytime, anywhere' to tap the resources and expertise they need to succeed.
“Our work with Nortel Networks will enable us to further our goals of creating the ‘Workplace of the Future,’ where we will showcase ways our students and faculty can collaborate to a much greater degree—not only among themselves but with our external research partners as well.”—James M. Phillips, Chairman, FedEx Institute of Technology
Erlanger - Healthcare
“Convergence is taking us leaps and bounds above what other hospitals are doing. Our strategy has been to test these exciting new technologies with technology-literate users to help us determine the best applications and usage among all our users. The innovative features and functionality of the MCS 5100 mean we can provide new tools for lots of people.”—John Haltom, Network Director, Erlanger Health System
Global Lead Customer Monster.com
SIP is hip at Monster.com
http://www.nwfusion.com/news/2004/0126infmonster.html
“MCS 5100 has been used by the technical teams in the U.S. and has worked great. We are deploying in the Prague office. We see SIP as a driver for increased user mobility and collaboration.” “We can expand our footprint and service coverage without today’s limitations or costs due to travel.”
“We recognize that the communications landscape is rapidly changing and that we have to offer the latest technology to our employees that can dramatically improve the way they interact. Nortel Networks Multimedia Communication Server (MCS) 5100 provides the most innovative set of applications to deliver truly consolidated, multimedia capabilities in a well-designed comprehensive solution.”—Brian Farrey, President, Monster Worldwide Technologies
Nortel Networks Value Proposition
Deliver personalized, easy to use multimedia services that provide individuals with the freedom to
communicate naturally, without the restrictions of location, access type,
or media.
Seamless Integration of Telephony with Video, Collaboration, and Presence to Deliver Next-Generation Communication Services
Backup / Substitute
Try before Buy60 Day Test Drive
End customers offered 60 day free trial of MCS 5100 hosted off Nortel Networks system
4 x PC clients for end customer, 4 x PC clients for NN and channel SE and Sales Managers
Formal process based on sales opportunity
Published firewall and NAT policy requirements
From: To:
Communications are Changing
Target Markets
Ideal customer profileMultiple sitesMobile workersHome workersCulture that supports flexible workingRequirement to collaborate across dispersed teamsHeavy usage of external conference bureau services
Target verticalsFinance
Healthcare
Manufacturing
Professional Services eg Law
Education
Positioning MCS 5100 in the Collaboration Market
Many niche solutions on the market from specialist vendors of instant messaging, collaboration, video etc
None offering the same integration with business telephony or full suite of services
Rival vendors announced SIP capabilitiesNone can deliver full suite of MCS services
Many are stories of future capability, MCS 5100 delivers today
MCS 5100 – The Competition
MCS 5100 will compete against new competitors who’s software base products have evolved with specific functions targeted to a specific audience.
MCS 5100 is a total integrated solution providing central management and control while being able to deliver advanced forms of communications.
No other single software or hardware vendor today is able to deliver the same level of capability and scalability as MCS 5100.
MCS 5100 Competitive – An entirely new landscape!
Telephony Vendors – The Traditional Players
Siemens OpenScape – A Instant Messaging and Collaborative software application leveraging Microsoft Real-Time-Communications server. Much less scalability than MCS (<2000 in latest release), multi-server deployment, NO centralised management and does not support UNIX or Linux customers. Must install most of Microsoft’s server technology to implement. Much less functionality - video only just released Q3 ‘04. Advantage Nortel Networks! MCS 5100 offers customers an advanced solution from a single source supplier with no implementation mandates or requirements.
Avaya, Cisco, NEC, Alcatel and Mitel have all announced support for SIP but only in a proxy fashion with no announced support for Instant Messaging or other Collaborative Applications. Advantage Nortel Networks! MCS 5100 offers a complete suite of advanced solutions.
Why Nortel Networks
Complete solutionBusiness communication services over secure, converged network infrastructure
Integrated communication servicesMultimedia: unified messaging, collaboration
Contact centre and self service
Business telephony
Deployment flexibilityEnterprise or hosted solution
Efficiency through collaboration
Business Problem
Functional Processes
Time estimated for process
using traditional communications
Time estimated for process using
Unified communications
Improvement
Collaboration while travelling or working from home
Responsiveness to collaboration and workflow documents
30 to 60 min/day 15 to 40 min/day 35 to 50 %Primary enhancements include
More efficient notification of ongoing workflow by reducing access
time
Connectivity improvements
SOURCE: Yankee group Efficiency Chart
Sales ToolROI Calculator
Example: MCS 5100 system used to provide in house conferencing servicesto 1000 users using 100 conference bridge ports20 mins per day per user usage = $1M savings over 3 years – enough to fund LAN upgrade!
Our Strategy business without boundaries
Our Vision the engaged enterprise for customers, partners and employees
One Network protocol, infrastructure, service and application convergence
A World of Choice private, managed and hosted solutions
Open extensible, agile and standards-based
AdaptiveClients
EngagedApplicationsS
ecurity
Management
CommunicationServices
Data Networking
Architecture for the Converged Enterprise (ACE)
Nortel Networks delivers capabilities that transform the way employees, partners and customers connect and communicate
ACE Communications Services Data center services
• Intelligent load balancing• Content-aware
application switching• Content distribution
services• Storage-aware
intelligence
Network-based services
• DNS and DHCP• IP Mobility • Location-based
services• Directories
Business Telephony• Telephony call
processing• Wireless gateways• Media gateways• Web app gateways• Network gateways• Open API’s
Rich Media• Video• Web collaboration• IM and chat• Unified messaging• Personalization• Presence mgt• Media conferencing• Mobility• Open API (incl XML)
Customer Contact• IVR• Speech apps• Web-centric self-serve• Skill-based routing• Multimedia transaction
handling• Real-time historical
reporting• Open API (incl XML)
CommunicationServices
AdaptiveClients
EngagedApplicationsS
ecurity
Management
CommunicationServices
Data Networking
MCS 5100 Release 2.0(Includes Release 1.1)
• Calling Name, Number, Picture
• Sim Ringing, Seq Ringing
• Dynamic Call Handling
• Advanced Call Management
• Call Hold, Transfer, Conferencing
• Call History/Logs
• Click-to-Call
• Private, National, International Dialing Plans
• Point-to-Point Video
Telephony ManagementClients Applications
• SIP Personal Call Agent – Advance Call Mgt.
• i2004
• PC Client
• WEB Client
• 3rd party terminals
• i2002
• GIPS (soft clients only)
• Microsoft Messenger I/W (Win. XP only)
• Usability Improvements
• Succession MX / Periphonics SIP based - Voice Activated Corp. Directory
• Automatic Presence
• Network Address Book
• Voice Mail & UM I/W
• Instant Messaging
• Collaboration – File Share, Web Push/Co-Browse
• Media Application Server – Adhoc Audio Conf./Meet Me Audio Conf.
Platform
• SUN Fire V100 Server (rack mountable)
• Redundancy/ Scalability
• Audio Conf.Server
• Server Overload Controls
• Media Application Server
• Intuitive User Interface
• Major, Minor, Critical Alarms
• User Self Provisioning (i2004, i2002 & Call Agent)
• Provisioning options, by user & bulk
• User Profile Mgt.
• Element Mgt.
• Configurable Diffserv QoS
• XML-based billing
• Keycoding – Ph 1
Call Management SIP Services
Enterprise Multimedia
Browser Based
Compact FootprintUser Interfaces
Interworking
• Nortel Networks CPE interworking via 3rd Party SIP CPE Gateway
- FXO/FXS - PRI GW
• Nortel Networks Unified Messaging Interworking
- Call Pilot (Audiocodes T1 CAS / SMDI)
• 3rd Party Voice Mail & Unified Messaging interworking
- Protocols PRI/SMDI & SIP
• H.323 Gatekeeper (Native CDP/UDP)
Status: GA
MCS 5100 Release 3.0Beta: May ’04GA: Sep’ 04
Beta: May ’04GA: Sep’ 04
• Professional Assistant services
• Music on Hold
• Announcements
• Call Park/Retrieve
Telephony ManagementClients Applications
• H.263 video support in soft clients *
• PC Client enhancements
• Auto upgrade
• Firewall detection
• Global address lists
• Programmable keys
• Speed dial
• Presence change notification
• IM
• Call forward
• PC Client size optimization (C++) *
• IM enhancements
• IM Chat
• IM Screening and Routing
• Ad-Hoc and Meet Me conferencing enhancements on MAS
• Converged desktop Phase II
• Network based Call Logs on Personal Agent
• Personal Agent Usability Enhancements
• Desktop HTML integration with i2004 internet telephone
• Video Conferencing (ad-hoc & meet-me) (SIP based w/limitations)*
• PC Client customization SW developer kit*
Platform
• SUN n240 and v240 platform introduction
• High Density MAS Platform
• SUN n240 Introduction with H.323 Gatekeeper
• Enterprise micro system
• System backup and restore
• Quality, robustness, capacity improvements
• RTP Media Portal Platform Enhancements
• SUN JVM upgrade
• Security hardening Phase II
• LDAP Phase I
• OSS release delta documentation
• Serviceability enhancements
•Re-IP
•Backup and Restore
• 911 zoning
• Provisioning enhancements
• RTP Media Portal Selection & Insertion
• Keycoding – phase II
Interworking
• SIP Trunking to M1 / CSE1000
• Translations & Routing Enhancements
• CLID restriction• Call Forward restriction• multi-TON/NPI support on single trunk group
* - Denotes Fast Feature (see Fast Feature POI/POR for details)
Status: POR
Personal Agent – with minimal trunk usageRAN configurable for caller while call routed by PATerminating Screen Pop with Succ. 1000 TerminationOriginating Screen Pop with Succ. 1000 originationCollaboration independent of orig. deviceCall Log – IncomingCall Log - OutgoingPicture Calling Line IDCollaboration (IM, File Xfr, Wht Brd, Web Push, Clip Xfr)Presence – non telephony relatedPresence PC Voice Client usagePresence Succ. 1000 telsetTrunk UsageClick to Call PC Client – including ringing Succ 1000 desktopClick to Call Succ Desktop Answer/Orig Calls on PC ClientVideo - PC Client to PC ClientVideo – coordinated with Succ DesktopCDR Record CoordinationVoice Mail Support on Succ 1000, incl. MWI on PC ClientConfiguration requirements
works works with limitations does not work
Succ 3.0 & MCS 5100 1.1 & 2.0
Converged Desktop Features SIP – Succ 4.0 & MCS 5100 3.0
1/ Converged Client
2/ Peered Client
Convergence Method
1/ PC Client
START
Data
Voice Video
Storage
Secure, Resilient and Mobile
Application Awareness
Data Networking Contributes to Convergence
Separate networks converging – sharing resources, lowering costs, Separate networks converging – sharing resources, lowering costs, enabling new applications and servicesenabling new applications and services
What Is Convergence?
Cross Portfolio End to End Strategy
Enterprise/CarrierManaged
CarrierHosted
CommonDesktop Applications
Transmit
Receive
MCS5200
Business Telephony IPH323 Gatekeeper
Meridian 1(IP Enabled)
DMS(IP Centrex)Terminals
Applications
Multimedia IPIP VPN Gatekeeper
CS2K
Maximises Customer ChoiceProvides Support & Service Synergy
S1000 / M
MCS5100
Multimedia IPSIP Gatekeeper
MCS 5100- Custom Application Services- Virtual Kiosk
Interactive Video Announcement
Video playback with voice prompts
Multimedia Playback capabilities
Video playback based on command (speech recognition)
Content pushed to provide added information (via web push)
Transfer to live agent when ready
Other App ServersOther App Servers
"Peer SIP" enables multi-vendor SIP strategies
Access to application specific API (JAIN SIP, Parlay, etc.)
Access to application environments (WebLogic, WebSphere, .NET, Net6) & Nortel Networks Portal Solutions
ClientsClients
Choice of user interfaces
Support of standard protocols
Support of open APIs
MCS 5100 - Custom Application Services Programmability Overview
The MCS 5100 Programmability
environment providing tools,
interfaces & inter-op labs
Services based on standard open
mechanisms
Open APIs & interfaces
include SIP, CPL, HTTP, JAIN,
Parlay, VXML, SOAP, CCXML,
SALT
Open interface strategy on key
solution components
Client Interfaces
SIP Application Server logic
Media Application Server
multimedia building blocks
Third Party Application
Servers
Intelligent InterfacesMedia Application ServerMedia Application Server
Multimedia building blocks
Create multimedia services
Open interfaces
SIP App Server LogicSIP App Server Logic
Services implemented by routing to peer
SIP functions
CPL scripts invoke customized logic of
services
Access to advanced SIP features
(Presence & IM)
SIPSIP API
API
APIAPISIPSIP
APIAPI
Integrating Communicationsinto Business Workflow Process
“Engaged Business”
AnticipatoryAnticipatory
Media-AdaptiveMedia-
AdaptiveTime-
CriticalTime-
Critical
Engaged ApplicationEngaged
Application
“Contact us urgently”
“Contact us urgently”
Engaged Application detects sales rep is available on mobile phone
Sends ticket message to mobile phone
Engaged Application detects sales rep is available on mobile phone
Sends ticket message to mobile phone
Image of transaction
Sales rep gets message – text to speech
Requests more information to be sent to his PDA
Sales rep gets message – text to speech
Requests more information to be sent to his PDA
Now has all information needed for meeting
Now has all information needed for meeting
Customer Support ticket raised at front desk
Customer Support ticket raised at front desk