Municipal Services Poll _Forum Research_ _20120529

180 Bloor Street W., #1400

Toronto, ON M5S 2V6

T 416.960.9600

F 416.960.9602

forumresearch.com

1

FOR IMMEDIATE RELEASE

Quebec City tops poll of city services second year

in a row

Burnaby, Mississauga, Sherbrooke, Oakville round out top five

Toronto, May 29th, 2012 – In a sampling of opinion taken by The Forum Poll™

among Canadians 18 years of age and older who are residents of Canada's 30

largest cities, Quebec City topped the list for satisfaction with city services, both

overall (52% very satisfied) and for almost all individual services. This is the

second time Quebec City has earned this honour in our polling, having placed

first (51%) in November 2011.

Other cities which place in the top five overall include Burnaby BC (42%),

Mississauga ON (39%), Sherbrooke QC (38%) and Oakville ON (37%).

Burnaby has improved its score since last year (from 37% to 42%), as has

Sherbrooke (34% to 38%), Richmond BC (22% to 27%), Gatineau QC (15% to

23%), Edmonton AB (17% to 21%), Hamilton ON (15% to 19%) and Winnipeg MB

(11% to 15%).

Canada's largest cities do not fare well on the overall measure. Toronto sports an

overall satisfaction with services score of 20%, well below the average for all

cities of 25%. Vancouver scores best, right at the 25% average, followed by

Calgary (22%), Edmonton (21%), Ottawa (20%) and Toronto.

For police services, Quebec City leads in satisfaction (60% very satisfied),

followed by Sherbrooke and Oakville, at 53% each. Winnipeg suffers from the

lowest satisfaction with police services (27% very satisfied).

Sherbrooke led satisfaction scores for fire services (81%), Quebec City closely

followed (79%), while Burlington and Laval tied for third highest satisfaction

rating (73% each). Sudbury received the lowest score (57%).

Sherbrooke and Quebec City also had the highest scores for ambulance and

emergency medical services (65% and 63%, respectively), followed by Oakville

and Laval (61% each). Sudbury and Gatineau tied for lowest score (43% each).

For garbage collection and waste disposal, Quebec City had the top score (67%),

a full 10 p.p. higher than next best cities Laval and Longeuil (57% each), and 12

p.p. higher than Markham (55%). Sudbury and Winnipeg had exceptionally low

levels of satisfaction (37%).

MEDIA INQUIRIES: Lorne Bozinoff, President

[email protected]

416.960.9603

TORONTO

May 29th, 2012

HIGHLIGHTS:

• Quebec City topped the list for satisfaction with city services, both overall (52% very satisfied) and for most individual services. This is the second time Quebec City has earned this honour in our polling, having placed first (51%) in November 2011.

• Canada's largest cities do not fare well on the overall measure. Toronto sports an overall satisfaction with services score of 20%, well below the average for all cities of 25%. Vancouver scores best, right at the 25% average, followed by Calgary (22%), Edmonton (21%), Ottawa (20%) and Toronto.

• For police services, Quebec City leads in satisfaction (60% very satisfied), followed by Sherbrooke and Oakville, at 53% each.

• Sherbrooke led satisfaction scores for fire services (81%), Quebec City closely followed (79%), while Burlington and Laval tied for third highest satisfaction rating (73% each).


Toronto, ON M5S 2V6

T 416.960.9600

F 416.960.9602

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2

Once again, Quebec City (45%) had the highest satisfaction for public transit

services, followed by Laval (37%), and Burnaby (35%). Halifax and Ottawa scored

lowest (12% and 15%, respectively).

Quebec City and Sherbrooke had the best ratings for public library services (74%

and 73%), and Laval (64%) had the third best score. Vaughan and Sudbury had

the worst scores (44% each).

For zoo services, Calgary had the highest score (40%), with Saskatoon (35%), and

Toronto (33%) following. Montreal had the lowest satisfaction (28%).

Quebec City had the best rating for public health services (39%), with Sherbrooke

and Oakville falling closely behind (37% each), and Mississauga (31%) rated third

best. Sudbury had the worst score (14%).

Quebec City also had the highest score for social services (43%), followed by

Sherbrooke (35%), and Longeuil (32%). Sudbury and Winnipeg tied for the lowest

rating (14%).

For road maintenance and repair, Oakville had the highest satisfaction (31%).

Burnaby and Brampton also received notably high scores (27% and 26%,

respectively). Sudbury had by far the most room for improvement (3%).

For community centres, Quebec City had the best rating (54%), next best was

Oakville (49%), and Sherbrooke (46%). Again, Sudbury had the lowest score

(14%).

Quebec City scored highest for parks and recreation services (63%), Sherbrooke

(54%) and Oakville (53%) followed. Satisfaction for Sudbury (19%) was well

below that of other cities.

Quebec City was also on top for snow plowing services (41%), with Oakville

(40%) and Longeuil (37%) not far behind. Sudbury received the worst score

(14%).

For property taxes and municipal service fees, Quebec City had the greatest

rating (20%). Laval (15%) was second best, and Sherbrooke and Oakville tied for

third place (14%). Sudbury (3%) and Vaughan (4%) had exceptionally low scores.

"It is clear that satisfaction with the services cities offer is higher in the smaller

centres, and you might find the best quality of life in a mid-sized regional capital,

like Quebec City,” said Forum Research president, Dr. Lorne Bozinoff.


[email protected]

416.960.9603

TORONTO

May 29th, 2012

HIGHLIGHTS:

• Sherbrooke and Quebec City also had the highest scores for ambulance and emergency medical services (65% and 63%, respectively), followed by Oakville (61%). Sudbury and Gatineau tied for lowest score (43% each).

• For garbage collection and waste disposal, Quebec City had the top score (67%), a full 10 p.p. higher than next best cities Laval and Longeuil (57% each), and 12 p.p. higher than Markham (55%).

• Once again, Quebec City (45%) had the highest satisfaction for public transit services, followed by Laval (37%), and Burnaby (35%).

• Quebec City and Sherbrooke had the best ratings for public library services (74% and 73%), and Laval (64%) had the third best score.

• For zoo services, Calgary had the highest score (40%), with Saskatoon (35%), and Toronto (33%) following.


Toronto, ON M5S 2V6

T 416.960.9600

F 416.960.9602

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3

Methodology

The Forum Poll™ was conducted by Forum Research with the results based on an

interactive voice response telephone survey of 12,319 randomly selected

residents aged 18 or older of the following Canadian cities: Toronto, Ottawa,

Winnipeg, Quebec, Halifax, Markham, Longeuil, Burnaby, Richmond, Richmond

Hill, Montreal, Edmonton, Vancouver, Brampton, Laval, Gatineau, Windsor,

Saskatoon, Oakville, Sudbury, Calgary, Mississauga, Hamilton, Surrey, London,

Vaughn, Kitchener, Regina, Burlington, and Sherbrooke. The poll was conducted

on May 16-27th

, 2012.

Results based on the total sample are considered accurate +/- 0.88%, 19 times

out of 20. Subsample results will be less accurate. Margins of error for subsample

(such as individual cities) results are available at

www.forumresearch.com/samplestim.asp.

Where appropriate, the data has been statistically weighted to ensure that the

sample reflects the actual population according to the latest Census data.

This research is not necessarily predictive of future outcomes, but rather,

captures opinion at one point in time. Forum Research conducted this poll as a

public service and to demonstrate our survey research capabilities.

With offices across Canada and around the world, 100% Canadian-owned Forum

Research is one of the country’s leading survey research firms. This Forum Poll™

and other polls may be found at Forum's poll archive at

www.forumresearch.com/polls.asp.


[email protected]

416.960.9603

TORONTO

May 29th, 2012

HIGHLIGHTS:

• Quebec City had the best rating for public health services (39%), with Sherbrooke and Oakville falling closely behind (37% each), and Mississauga (31%) rated third best.

• Quebec City also had the highest score for social services (43%), followed by Sherbrooke (35%), and Longeuil (32%).

• For road maintenance and repair, Oakville had the highest satisfaction (31%). Burnaby and Brampton also received notably high scores (27% and 26%, respectively).

• For community centres, Quebec City had the best rating (54%), next best was Oakville (49%), and Sherbrooke (46%).

• Quebec City scored highest for parks and recreation services (63%), Sherbrooke (54%) and Oakville (53%) followed.


Toronto, ON M5S 2V6

T 416.960.9600

F 416.960.9602

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4

Overall Satisfaction With City Services Trending

[% ‘Very Satisfied’]

% May 16-27

th,

2012

Nov 18-30th

,

2011

TOTAL 25 25

Quebec City 52 51

Burnaby 42 37

Mississauga 39 43

Sherbrooke 38 34

Oakville 37 34

Burlington 34 36

Laval 34 36

Markham 33 32

Longeuil 30 33

Richmond Hill 30 27

Richmond 27 22

Vancouver 25 25

Windsor 25 25

Surrey 24 26

Gatineau 23 15

Kitchener 23 26

Calgary 22 24

Regina 22 19

Brampton 21 24

Edmonton 21 17

Ottawa 20 21

Toronto 20 17

Hamilton 19 15

Montreal 19 16

Saskatoon 16 17

London 15 17

Vaughan 15 15

Winnipeg 15 11

Halifax 13 12

Sudbury 6 12


[email protected]

416.960.9603

TORONTO

May 29th, 2012

HIGHLIGHTS:

• Quebec City had the best rating for public health services (39%), with Sherbrooke and Oakville falling closely behind (37% each), and Mississauga (31%) rated third best.

• Quebec City was also on top for snow plowing services (41%), with Oakville (40%) and Longeuil (37%) not far behind.

• For property taxes and municipal service fees, Quebec City had the greatest rating (20%).

• "It is clear that satisfaction with the services cities offer is higher in the smaller centres, and you might find the best quality of life in a mid-sized regional capital, like Quebec City,” said Forum Research president, Dr. Lorne Bozinoff.


Toronto, ON M5S 2V6

T 416.960.9600

F 416.960.9602

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5

Satisfaction With City Services Summary Table - May 16-27th

, 2012


% Overall Police

Services

Fire

Services

Ambulance &

Emergency

Medical

Services

Garbage

Collection &

Waste

Disposal

Public

Transit

Public

libraries Zoo

TOTAL 25 40 67 52 46 26 55 31

Quebec City 52 60 79 63 67 45 74 -

Burnaby 42 39 62 52 50 35 57 -

Mississauga 39 42 67 57 49 28 50 -

Sherbrooke 38 53 81 65 39 29 73 -

Oakville 37 53 72 61 53 29 57 -

Burlington 34 52 73 60 48 21 62 -

Laval 34 47 73 61 57 37 64 -

Markham 33 44 64 52 55 22 48 -

Longeuil 30 42 69 55 57 36 66 -

Richmond

Hill 30 47 67 56 51 23 51 -

Richmond 27 30 56 52 41 22 58 -

Vancouver 25 34 67 57 41 26 55 -

Windsor 25 39 68 58 50 25 38 -

Surrey 24 34 62 49 41 18 53 -

Gatineau 23 42 69 43 53 27 59 -

Kitchener 23 40 69 44 54 27 58 -

Calgary 22 39 64 49 51 21 46 40

Regina 22 33 65 56 41 24 49 -

Brampton 21 43 68 52 42 33 45 -

Edmonton 21 35 64 47 48 27 51 20

Ottawa 20 38 65 52 43 15 54 -

Toronto 20 36 66 45 40 19 53 33

Hamilton 19 40 63 47 38 23 50 -

Montreal 19 36 69 46 49 32 56 28

Saskatoon 16 30 67 56 31 19 57 35

London 15 32 66 51 34 20 54 -

Vaughan 15 42 68 54 48 23 44 -

Winnipeg 15 27 62 44 37 24 48 30

Halifax 13 36 65 45 47 12 56 -

Sudbury 6 31 57 43 37 21 44 -

Top 10 25 39 67 51 46 26 54 30

Next 10 24 40 67 52 49 26 53 -

Smallest 10 27 41 67 54 44 25 57 35


[email protected]

416.960.9603

TORONTO

May 29th, 2012


Toronto, ON M5S 2V6

T 416.960.9600

F 416.960.9602

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6

Satisfaction With City Services Summary Table - May 16-27th, 2012 (Continued)


% Overall Public

Health

Social

Services

Road

Main. /

Repair

Community

Centres

Parks &

Rec.

Services

Snow

Plowing

Property

Taxes /

Mun.

Service

Fees

TOTAL 25 26 23 15 34 40 28 9

Quebec City 52 39 43 17 54 63 41 20

Burnaby 42 29 28 27 45 46 31 11

Mississauga 39 31 26 24 43 43 35 9

Sherbrooke 38 37 35 14 46 54 28 14

Oakville 37 37 28 31 49 53 40 14

Burlington 34 27 27 21 40 49 33 11

Laval 34 29 37 18 38 47 34 15

Markham 33 29 27 23 41 39 31 9

Longeuil 30 28 32 13 37 45 37 8

Richmond

Hill 30 26 22 24 41 42 30 7

Richmond 27 26 21 25 36 39 26 8

Vancouver 25 24 20 23 43 40 28 13

Windsor 25 27 20 12 30 34 26 7

Surrey 24 21 20 13 31 41 24 5

Gatineau 23 12 17 9 31 37 32 9

Kitchener 23 27 20 10 38 42 26 7

Calgary 22 18 16 12 28 37 24 9

Regina 22 28 17 7 25 36 18 11

Brampton 21 24 20 26 38 39 27 5

Edmonton 21 20 19 8 23 40 23 7

Ottawa 20 28 20 13 35 33 23 9

Toronto 20 26 21 9 25 32 30 13

Hamilton 19 25 22 14 28 35 31 9

Montreal 19 19 22 9 31 41 26 11

Saskatoon 16 26 15 4 29 34 15 8

London 15 28 22 8 30 39 25 6

Vaughan 15 25 20 22 37 27 27 4

Winnipeg 15 17 14 6 17 26 30 10

Halifax 13 22 15 7 25 28 18 7

Sudbury 6 14 14 3 14 19 14 3

Top 10 25 25 22 13 33 39 29 11

Next 10 24 25 23 15 33 38 28 8

Smallest 10 27 28 23 16 36 41 26 9


[email protected]

416.960.9603

TORONTO

May 29th, 2012


Toronto, ON M5S 2V6

T 416.960.9600

F 416.960.9602

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7

Satisfaction With City Services Summary Table - Nov. 18-30th

, 2011


% Overall Police

Services

Fire

Services

Ambulance &

Emergency

Medical

Services

Garbage

Collection &

Waste

Disposal

Public

Transit

Public

libraries Zoo

TOTAL 25 39 67 52 46 25 55 31

Quebec City 51 52 75 57 65 38 70 -

Mississauga 43 47 75 56 54 31 58 -

Burnaby 37 37 65 53 52 30 55 -

Burlington 36 51 69 57 51 29 58 -

Laval 36 47 69 48 59 38 64 -

Oakville 34 51 71 60 50 27 60 -

Sherbrooke 34 50 78 60 40 29 69 -

Longeuil 33 54 73 53 60 35 69 -

Markham 32 48 66 52 56 17 49 -

Richmond

Hill 27 49 65 53 49 15 48 -

Surrey 26 30 64 46 41 18 53 -

Kitchener 26 41 69 52 53 28 61 -

Vancouver 25 28 66 55 43 25 55 20

Windsor 25 37 68 57 42 21 41 -

Brampton 24 37 64 45 53 31 46 -

Calgary 24 43 70 54 50 21 52 47

Richmond 22 34 57 48 41 24 55 -

Ottawa 21 36 68 52 43 13 51 -

Regina 19 33 64 51 41 22 49 -

Edmonton 17 31 66 51 51 27 51 23

London 17 34 64 53 37 20 56 -

Saskatoon 17 33 67 56 32 25 59 37

Toronto 17 32 67 53 36 17 59 35

Montreal 16 35 66 42 46 30 57 23

Gatineau 15 33 67 34 47 21 56 -

Hamilton 15 30 65 51 35 28 62 -

Vaughan 15 43 66 57 41 17 48 -

Halifax 12 34 60 53 48 17 54 -

Sudbury 12 34 65 57 44 25 49 -

Winnipeg 11 25 59 52 33 20 43 28

Top 10 24 36 68 52 46 25 56 -

Next 10 24 39 66 50 49 24 54 -

Smallest 10 26 41 67 55 45 25 56 -


[email protected]

416.960.9603

TORONTO

May 29th, 2012


Toronto, ON M5S 2V6

T 416.960.9600

F 416.960.9602

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8

Satisfaction With City Services Summary Table - Nov. 18-30th

, 2011 (Continued)


% Overall Public

Health

Social

Services

Road

Main. /

Repair

Community

Centres

Parks &

Rec.

Services

Snow

Plowing

Property

Taxes /

Mun.

Service

Fees

TOTAL 25 25 22 16 34 39 23 9

Quebec City 51 36 35 21 48 56 38 15

Mississauga 43 35 30 29 51 51 30 9

Burnaby 37 27 23 29 43 45 30 13

Burlington 36 29 28 28 43 51 34 10

Laval 36 28 32 21 38 47 31 14

Oakville 34 33 23 25 46 45 25 9

Sherbrooke 34 32 35 16 40 45 25 14

Longeuil 33 26 32 13 38 46 38 14

Markham 32 35 25 21 39 34 23 10

Richmond

Hill 27 28 26 30 42 42 28 11

Surrey 26 21 15 19 34 37 19 8

Kitchener 26 29 20 13 39 45 24 7

Vancouver 25 24 19 20 38 43 21 15

Windsor 25 25 19 15 28 33 21 10

Brampton 24 19 21 22 32 36 23 7

Calgary 24 20 18 10 27 38 16 9

Richmond 22 26 23 24 49 45 18 8

Ottawa 21 30 22 12 32 35 22 7

Regina 19 22 15 9 26 35 15 6

Edmonton 17 23 18 10 27 34 20 10

London 17 28 19 9 29 36 13 8

Saskatoon 17 27 15 8 31 37 14 8

Toronto 17 25 22 10 29 33 24 14

Montreal 16 13 19 7 24 38 19 7

Gatineau 15 15 15 7 29 37 21 6

Hamilton 15 26 19 10 30 39 25 7

Vaughan 15 23 16 16 38 31 19 5

Halifax 12 24 11 9 22 27 13 6

Sudbury 12 19 17 6 19 22 20 5

Winnipeg 11 16 12 5 16 23 24 12

Top 10 24 25 21 13 32 39 24 10

Next 10 24 24 21 15 32 37 22 9

Smallest 10 26 27 22 18 38 41 23 9


[email protected]

416.960.9603

TORONTO

May 29th, 2012


Toronto, ON M5S 2V6

T 416.960.9600

F 416.960.9602

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9

Overall Satisfaction With Municipal Services

‘Overall, how satisfied are you with the municipal services provided by the

City of ________________? ’

[All Respondents]

% Sample Very

satisfied

Somewhat

satisfied

Somewhat

dissatisfied

Very

dissatisfied

TOTAL 12319 25 47 18 9

Brampton 407 21 50 19 9

Burlington 411 34 48 11 6

Burnaby 402 42 40 11 8

Calgary 431 22 50 16 11

Edmonton 444 21 54 19 6

Gatineau 432 23 47 20 10

Halifax 432 13 50 25 13

Hamilton 411 19 46 19 16

Kitchener 421 23 51 17 10

Laval 419 34 46 15 5

London 412 15 45 28 11

Longueuil 425 30 50 17 4

Markham 409 33 46 17 3

Mississauga 413 39 46 10 5

Montreal 420 19 46 23 11

Oakville 407 37 46 13 4

Ottawa 412 20 49 24 7

Quebec City 430 52 34 11 3

Regina 414 22 43 25 10

Richmond 404 27 50 15 8

Richmond Hill 384 30 51 13 7

Saskatoon 440 16 48 22 14

Sherbrooke 423 38 43 11 8

Sudbury 441 6 44 29 21

Surrey 423 24 48 17 12

Toronto 419 20 54 17 9

Vancouver 411 25 45 19 12

Vaughan 160 15 60 18 7

Windsor 438 25 42 19 14

Winnipeg 424 15 43 28 14

Top 10 4215 25 47 18 9

Next 10 3957 24 48 20 9

Smallest 10 4147 27 46 17 10


[email protected]

416.960.9603

TORONTO

May 29th, 2012


Toronto, ON M5S 2V6

T 416.960.9600

F 416.960.9602

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10

Satisfaction With Specific Municipal Services: Police Services

‘Please rate your satisfaction with each of the following municipal services.’

[All Respondents]

% Sample Very

satisfied

Somewhat

satisfied

Somewhat

dissatisfied

Very

dissatisfied

TOTAL 12319 40 37 13 10

Brampton 407 43 36 13 8


Burnaby 402 39 38 12 12

Calgary 431 39 41 12 8

Edmonton 444 35 41 15 9

Gatineau 432 42 34 12 12

Halifax 432 36 41 15 7

Hamilton 411 40 38 11 11

Kitchener 421 40 39 12 9

Laval 419 47 33 15 6

London 412 32 39 13 16

Longueuil 425 42 37 12 9

Markham 409 44 41 10 6


Montreal 420 36 32 18 14

Oakville 407 53 28 13 6

Ottawa 412 38 44 12 6

Quebec City 430 60 23 11 5

Regina 414 33 43 13 10

Richmond 384 47 36 13 5


Saskatoon 440 30 42 16 11


Sudbury 441 31 41 17 11

Surrey 423 34 36 18 12

Toronto 419 36 37 15 12

Vancouver 411 34 34 14 18

Vaughan 160 42 40 11 7

Windsor 438 39 24 18 20

Winnipeg 424 27 46 14 12

Top 10 4215 39 38 13 10

Next 10 3957 40 36 14 11

Smallest 10 4147 41 38 13 9


[email protected]

416.960.9603

TORONTO

May 29th, 2012


Toronto, ON M5S 2V6

T 416.960.9600

F 416.960.9602

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11

Satisfaction With Specific Municipal Services: Fire Services


[All Respondents]

% Sample Very

satisfied

Somewhat

satisfied

Somewhat

dissatisfied

Very

dissatisfied

TOTAL 12319 67 28 3 2

Brampton 407 68 28 2 2


Burnaby 402 62 30 3 5

Calgary 431 64 31 4 1

Edmonton 444 64 32 3 1

Gatineau 432 69 26 3 2

Halifax 432 65 29 5 2

Hamilton 411 63 32 2 3

Kitchener 421 69 25 4 2

Laval 419 73 25 2 0

London 412 66 27 5 2

Longueuil 425 69 26 3 1

Markham 409 64 32 2 2


Montreal 420 69 25 5 1

Oakville 407 72 23 3 2

Ottawa 412 65 31 3 1

Quebec City 430 79 17 2 1

Regina 414 65 28 5 2

Richmond 384 67 31 1 1


Saskatoon 440 67 28 4 2


Sudbury 441 57 34 4 5

Surrey 423 62 31 3 5

Toronto 419 66 29 4 1

Vancouver 411 67 26 4 3

Vaughan 160 68 26 3 2

Windsor 438 68 24 3 4

Winnipeg 424 62 35 2 1

Top 10 4215 67 28 3 2

Next 10 3957 67 28 3 2

Smallest 10 4147 67 27 3 3


[email protected]

416.960.9603

TORONTO

May 29th, 2012


Toronto, ON M5S 2V6

T 416.960.9600

F 416.960.9602

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12

Satisfaction With Specific Municipal Services: Ambulance and Emergency Medical

Services


[All Respondents]

% Sample Very

satisfied

Somewhat

satisfied

Somewhat

dissatisfied

Very

dissatisfied

TOTAL 12319 52 36 8 4

Brampton 407 52 34 10 4


Burnaby 402 52 34 7 7

Calgary 431 49 38 10 3

Edmonton 444 47 37 10 6

Gatineau 432 43 37 12 8

Halifax 432 45 43 10 2

Hamilton 411 47 41 7 5

Kitchener 421 44 40 11 5

Laval 419 61 28 8 3

London 412 51 34 10 5

Longueuil 425 55 36 6 4

Markham 409 52 36 9 3


Montreal 420 46 38 11 5

Oakville 407 61 29 8 3

Ottawa 412 52 40 6 2


Regina 414 56 35 5 4

Richmond 384 56 36 6 2


Saskatoon 440 56 32 6 5


Sudbury 441 43 35 12 10

Surrey 423 49 36 8 7

Toronto 419 45 42 10 3

Vancouver 411 57 33 4 5

Vaughan 160 54 34 7 5

Windsor 438 58 30 8 4

Winnipeg 424 44 44 8 3

Top 10 4215 51 38 8 4

Next 10 3957 52 35 9 4

Smallest 10 4147 54 34 7 5


[email protected]

416.960.9603

TORONTO

May 29th, 2012


Toronto, ON M5S 2V6

T 416.960.9600

F 416.960.9602

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13

Satisfaction With Specific Municipal Services: Garbage Collection and Waste

Disposal


[All Respondents]

% Sample Very

satisfied

Somewhat

satisfied

Somewhat

dissatisfied

Very

dissatisfied

TOTAL 12319 46 33 13 7

Brampton 407 42 34 15 9


Burnaby 402 50 33 11 7

Calgary 431 51 28 13 8

Edmonton 444 48 39 10 2

Gatineau 432 53 25 15 7

Halifax 432 47 37 11 5

Hamilton 411 38 32 17 12

Kitchener 421 54 32 9 5

Laval 419 57 29 8 6

London 412 34 35 17 13

Longueuil 425 57 29 11 3

Markham 409 55 30 12 3


Montreal 420 49 31 13 7

Oakville 407 53 30 12 5

Ottawa 412 43 33 17 7


Regina 414 41 36 14 9

Richmond 384 51 34 11 5


Saskatoon 440 31 41 18 11

Sherbrooke 423 39 31 17 13

Sudbury 441 37 34 18 11

Surrey 423 41 38 14 7

Toronto 419 40 34 20 7

Vancouver 411 41 35 11 13

Vaughan 160 48 30 11 10

Windsor 438 50 29 13 8

Winnipeg 424 37 33 20 9

Top 10 4215 46 32 14 7

Next 10 3957 49 32 13 7

Smallest 10 4147 44 35 13 8


[email protected]

416.960.9603

TORONTO

May 29th, 2012


Toronto, ON M5S 2V6

T 416.960.9600

F 416.960.9602

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14

Satisfaction With Specific Municipal Services: Public Transit


[All Respondents]

% Sample Very

satisfied

Somewhat

satisfied

Somewhat

dissatisfied

Very

dissatisfied

TOTAL 12319 26 39 21 14

Brampton 407 33 42 15 10

Burlington 411 21 42 25 12

Burnaby 402 35 36 17 11

Calgary 431 21 37 26 16

Edmonton 444 27 47 19 7

Gatineau 432 27 36 24 13

Halifax 432 12 39 27 21

Hamilton 411 23 43 21 13

Kitchener 421 27 41 19 12

Laval 419 37 39 14 10

London 412 20 39 25 16

Longueuil 425 36 40 16 7

Markham 409 22 41 21 16


Montreal 420 32 37 19 12

Oakville 407 29 37 21 13

Ottawa 412 15 37 28 19

Quebec City 430 45 36 13 7

Regina 414 24 43 21 12

Richmond 384 23 39 22 15


Saskatoon 440 19 43 24 14


Sudbury 441 21 42 20 17

Surrey 423 18 33 25 24

Toronto 419 19 37 25 19

Vancouver 411 26 39 17 18

Vaughan 160 23 39 26 12

Windsor 438 25 36 23 16

Winnipeg 424 24 40 25 10

Top 10 4215 26 39 21 13

Next 10 3957 26 38 21 15

Smallest 10 4147 25 41 21 13


[email protected]

416.960.9603

TORONTO

May 29th, 2012


Toronto, ON M5S 2V6

T 416.960.9600

F 416.960.9602

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15

Satisfaction With Specific Municipal Services: Public Libraries


[All Respondents]

% Sample Very

satisfied

Somewhat

satisfied

Somewhat

dissatisfied

Very

dissatisfied

TOTAL 12319 55 35 7 4

Brampton 407 45 40 9 7


Burnaby 402 57 33 4 6

Calgary 431 46 41 8 5

Edmonton 444 51 43 4 3

Gatineau 432 59 33 5 3

Halifax 432 56 35 8 1

Hamilton 411 50 39 7 3

Kitchener 421 58 34 5 3

Laval 419 64 28 5 2

London 412 54 37 6 3

Longueuil 425 66 25 7 1

Markham 409 48 39 10 3


Montreal 420 56 33 7 4

Oakville 407 57 37 3 2

Ottawa 412 54 37 7 2


Regina 414 49 39 6 6

Richmond 384 51 38 9 2


Saskatoon 440 57 35 4 4


Sudbury 441 44 42 10 4

Surrey 423 53 34 9 4

Toronto 419 53 34 9 3

Vancouver 411 55 33 5 8

Vaughan 160 44 39 12 5

Windsor 438 38 35 17 10

Winnipeg 424 48 42 7 2

Top 10 4215 54 36 7 3

Next 10 3957 53 34 9 4

Smallest 10 4147 57 34 6 3


[email protected]

416.960.9603

TORONTO

May 29th, 2012


Toronto, ON M5S 2V6

T 416.960.9600

F 416.960.9602

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16

Satisfaction With Specific Municipal Services: Zoo


[All Respondents]

% Sample Very

satisfied

Somewhat

satisfied

Somewhat

dissatisfied

Very

dissatisfied

TOTAL 2578 31 48 13 8

Calgary 431 40 43 11 5

Edmonton 444 20 54 17 9

Montreal 420 28 44 15 13

Saskatoon 440 35 51 9 5

Toronto 419 33 49 11 7

Winnipeg 424 30 48 14 7

Top 10 2138 30 48 14 8

Smallest 10 440 35 51 9 5


[email protected]

416.960.9603

TORONTO

May 29th, 2012


Toronto, ON M5S 2V6

T 416.960.9600

F 416.960.9602

forumresearch.com

17

Satisfaction With Specific Municipal Services: Public Health


[All Respondents]

% Sample Very

satisfied

Somewhat

satisfied

Somewhat

dissatisfied

Very

dissatisfied

TOTAL 12319 26 41 21 13

Brampton 407 24 39 24 13


Burnaby 402 29 38 19 14

Calgary 431 18 38 28 17

Edmonton 444 20 46 24 10

Gatineau 432 12 29 28 30

Halifax 432 22 41 25 12

Hamilton 411 25 40 22 13

Kitchener 421 27 45 17 11

Laval 419 29 41 18 11

London 412 28 36 23 13

Longueuil 425 28 42 18 12

Markham 409 29 51 16 4


Montreal 420 19 36 26 19

Oakville 407 37 43 12 8

Ottawa 412 28 45 20 7

Quebec City 430 39 38 18 5

Regina 414 28 43 16 13

Richmond 384 26 45 17 12


Saskatoon 440 26 42 20 11


Sudbury 441 14 30 29 27

Surrey 423 21 38 22 18

Toronto 419 26 44 20 9

Vancouver 411 24 38 21 17

Vaughan 160 25 35 27 13

Windsor 438 27 36 22 15

Winnipeg 424 17 44 26 14

Top 10 4215 25 41 22 12

Next 10 3957 25 39 22 14

Smallest 10 4147 28 42 18 12


[email protected]

416.960.9603

TORONTO

May 29th, 2012


Toronto, ON M5S 2V6

T 416.960.9600

F 416.960.9602

forumresearch.com

18

Satisfaction With Specific Municipal Services: Social Services


[All Respondents]

% Sample Very

satisfied

Somewhat

satisfied

Somewhat

dissatisfied

Very

dissatisfied

TOTAL 12319 23 46 21 11

Brampton 407 20 48 24 8


Burnaby 402 28 42 19 11

Calgary 431 16 43 27 14

Edmonton 444 19 48 25 9

Gatineau 432 17 50 24 9

Halifax 432 15 44 26 15

Hamilton 411 22 40 23 15

Kitchener 421 20 50 18 12

Laval 419 37 44 13 6

London 412 22 43 23 13

Longueuil 425 32 43 19 7

Markham 409 27 48 18 8


Montreal 420 22 43 25 11

Oakville 407 28 48 17 6

Ottawa 412 20 52 20 8

Quebec City 430 43 41 12 5

Regina 414 17 42 25 17

Richmond 384 22 54 17 6


Saskatoon 440 15 40 27 19


Sudbury 441 14 45 26 15

Surrey 423 20 43 23 13

Toronto 419 21 48 20 11

Vancouver 411 20 38 24 19

Vaughan 160 20 59 18 2

Windsor 438 20 43 27 10

Winnipeg 424 14 39 29 18

Top 10 4215 22 44 22 12

Next 10 3957 23 46 22 10

Smallest 10 4147 23 47 20 11


[email protected]

416.960.9603

TORONTO

May 29th, 2012


Toronto, ON M5S 2V6

T 416.960.9600

F 416.960.9602

forumresearch.com

19

Satisfaction With Specific Municipal Services: Road Maintenance and Repair


[All Respondents]

% Sample Very

satisfied

Somewhat

satisfied

Somewhat

dissatisfied

Very

dissatisfied

TOTAL 12319 15 31 29 25

Brampton 407 26 38 22 14


Burnaby 402 27 39 21 13

Calgary 431 12 36 29 23

Edmonton 444 8 30 30 31

Gatineau 432 9 23 36 32

Halifax 432 7 26 37 29

Hamilton 411 14 24 34 29

Kitchener 421 10 35 37 19

Laval 419 18 34 28 20

London 412 8 31 38 23

Longueuil 425 13 26 32 28

Markham 409 23 44 23 10


Montreal 420 9 19 26 46

Oakville 407 31 38 20 11

Ottawa 412 13 27 40 20

Quebec City 430 17 40 25 19

Regina 414 7 24 31 37

Richmond 384 24 40 25 11


Saskatoon 440 4 17 30 48

Sherbrooke 423 14 31 30 26

Sudbury 441 3 10 28 59

Surrey 423 13 37 28 22

Toronto 419 9 28 36 27

Vancouver 411 23 36 23 18

Vaughan 160 22 41 26 11

Windsor 438 12 28 34 27

Winnipeg 424 6 12 29 53

Top 10 4215 13 29 30 28

Next 10 3957 15 32 31 22

Smallest 10 4147 16 32 27 25


[email protected]

416.960.9603

TORONTO

May 29th, 2012


Toronto, ON M5S 2V6

T 416.960.9600

F 416.960.9602

forumresearch.com

20

Satisfaction With Specific Municipal Services: Community Centres


[All Respondents]

% Sample Very

satisfied

Somewhat

satisfied

Somewhat

dissatisfied

Very

dissatisfied

TOTAL 12319 34 47 13 6

Brampton 407 38 42 12 8


Burnaby 402 45 39 9 6

Calgary 431 28 47 18 7

Edmonton 444 23 60 12 4

Gatineau 432 31 49 16 4

Halifax 432 25 49 20 5

Hamilton 411 28 50 13 9

Kitchener 421 38 46 10 7

Laval 419 38 47 9 6

London 412 30 48 15 7

Longueuil 425 37 49 11 4

Markham 409 41 40 14 5


Montreal 420 31 48 16 4

Oakville 407 49 37 10 5

Ottawa 412 35 51 10 3


Regina 414 25 54 16 6

Richmond 384 41 44 10 6


Saskatoon 440 29 52 15 5


Sudbury 441 14 51 24 12

Surrey 423 31 46 15 8

Toronto 419 25 51 17 7

Vancouver 411 43 38 10 9

Vaughan 160 37 49 8 6

Windsor 438 30 43 18 8

Winnipeg 424 17 50 22 11

Top 10 4215 33 48 14 6

Next 10 3957 33 46 14 6

Smallest 10 4147 36 46 12 6


[email protected]

416.960.9603

TORONTO

May 29th, 2012


Toronto, ON M5S 2V6

T 416.960.9600

F 416.960.9602

forumresearch.com

21

Satisfaction With Specific Municipal Services: Parks and Recreation Services


[All Respondents]

% Sample Very

satisfied

Somewhat

satisfied

Somewhat

dissatisfied

Very

dissatisfied

TOTAL 12319 40 42 13 6

Brampton 407 39 38 15 7


Burnaby 402 46 37 12 6

Calgary 431 37 42 14 6

Edmonton 444 40 47 9 5

Gatineau 432 37 43 12 8

Halifax 432 28 50 15 7

Hamilton 411 35 43 14 8

Kitchener 421 42 41 11 6

Laval 419 47 35 12 5

London 412 39 40 15 6

Longueuil 425 45 39 12 4

Markham 409 39 40 13 8


Montreal 420 41 41 15 3

Oakville 407 53 32 11 5

Ottawa 412 33 53 8 5


Regina 414 36 47 12 5

Richmond 384 42 43 11 4


Saskatoon 440 34 49 12 4


Sudbury 441 19 52 20 10

Surrey 423 41 41 11 8

Toronto 419 32 46 16 6

Vancouver 411 40 38 12 9

Vaughan 160 27 51 16 6

Windsor 438 34 39 17 9

Winnipeg 424 26 44 23 7

Top 10 4215 39 42 13 6

Next 10 3957 38 41 14 7

Smallest 10 4147 41 42 12 5


[email protected]

416.960.9603

TORONTO

May 29th, 2012


Toronto, ON M5S 2V6

T 416.960.9600

F 416.960.9602

forumresearch.com

22

Satisfaction With Specific Municipal Services: Snow Plowing


[All Respondents]

% Sample Very

satisfied

Somewhat

satisfied

Somewhat

dissatisfied

Very

dissatisfied

TOTAL 12319 28 40 20 12

Brampton 407 27 41 23 10


Burnaby 402 31 43 16 11

Calgary 431 24 41 22 14

Edmonton 444 23 44 23 10

Gatineau 432 32 36 21 10

Halifax 432 18 34 31 17

Hamilton 411 31 38 20 11

Kitchener 421 26 43 20 11

Laval 419 34 33 23 9

London 412 25 38 20 17

Longueuil 425 37 37 16 10

Markham 409 31 41 19 10


Montreal 420 26 39 18 17

Oakville 407 40 38 14 7

Ottawa 412 23 43 24 10

Quebec City 430 41 35 15 9

Regina 414 18 41 26 14

Richmond 384 30 40 20 11


Saskatoon 440 15 40 25 20

Sherbrooke 423 28 39 22 12

Sudbury 441 14 36 24 25

Surrey 423 24 43 17 15

Toronto 419 30 49 12 9

Vancouver 411 28 32 22 18

Vaughan 160 27 53 13 7

Windsor 438 26 41 19 14

Winnipeg 424 30 44 17 8

Top 10 4215 29 41 19 11

Next 10 3957 28 39 21 12

Smallest 10 4147 26 40 21 13


[email protected]

416.960.9603

TORONTO

May 29th, 2012


Toronto, ON M5S 2V6

T 416.960.9600

F 416.960.9602

forumresearch.com

23

Satisfaction With Property Taxes and Municipal Service Fees

‘And finally, how satisfied are you with the amount of property taxes and

municipal service fees in your community?’

[All Respondents]

% Sample Very

satisfied

Somewhat

satisfied

Somewhat

dissatisfied

Very

dissatisfied

TOTAL 12319 9 32 31 28

Brampton 407 5 27 28 39

Burlington 411 11 38 35 16

Burnaby 402 11 36 30 23

Calgary 431 9 32 32 26

Edmonton 444 7 34 33 26

Gatineau 432 9 37 28 26

Halifax 432 7 20 36 37

Hamilton 411 9 26 31 33

Kitchener 421 7 31 36 26

Laval 419 15 37 29 20

London 412 6 30 29 35

Longueuil 425 8 42 31 19

Markham 409 9 36 33 22


Montreal 420 11 31 29 29

Oakville 407 14 33 30 23

Ottawa 412 9 29 32 30

Quebec City 430 20 43 26 11

Regina 414 11 33 32 25

Richmond 384 7 29 34 30


Saskatoon 440 8 36 31 26

Sherbrooke 423 14 41 28 17

Sudbury 441 3 20 30 48

Surrey 423 5 27 34 34

Toronto 419 13 29 30 27

Vancouver 411 13 29 26 32

Vaughan 160 4 25 39 33

Windsor 438 7 31 30 31

Winnipeg 424 10 29 33 27

Top 10 4215 11 31 31 27

Next 10 3957 8 32 31 29

Smallest 10 4147 9 33 32 27


[email protected]

416.960.9603

TORONTO

May 29th, 2012


Toronto, ON M5S 2V6

T 416.960.9600

F 416.960.9602

forumresearch.com

24

-30-

For more information:

Lorne Bozinoff, Ph.D.

President

Forum Research Inc.

Tel: (416) 960-9603

Fax: (416) 960-9602

E-mail: [email protected]


[email protected]

416.960.9603

TORONTO

May 29th, 2012

Documents

Municipal Services Poll _Forum Research_ _20120529