MY AGED CARE DECEMBER 2015 UPDATE 14 December 2015

MY AGED CARE DECEMBER 2015 UPDATE

14 December 2015

ACKNOWLEDGMENT OF COUNTRY

We acknowledge the traditional owners on whose land we meet today. We pay our respects to their elders past and present.

3

My Aged Care Webinar Series

• October webinar• Recording and copy of the power point presentation is now available at the

Webinars Page

• Future webinars• 21 January 2016: ACATs refresher

• System refresher for ACATs before full transition to using My Aged Care.

• 23 February 2016: Aged Care Sector• 23 March 2016: Aged Care Sector

14 December 2015 My Aged Care Webinar

https://www.dss.gov.au/ageing-and-aged-care-news-and-updates/webinars

4

Handy Hint for viewing our webinar


5

Webinar outline


Part one – My Aged Care update

My Aged Care –six months update

My Aged Care portal improvements update

ACAT Transition update

Service providers – a call to action

Part two – My Aged Care provider portal improvements

My Aged Care service provider portal improvements demonstration

Questions & Answers

Part three – My Aged Care assessor portal improvements

My Aged Care assessor portal improvements demonstration

Questions & Answers

PART ONE: MY AGED CARE UPDATE

7

My Aged Care – six months update

• July to December 2015• How far we have come

• Our early implementation and pilot sites• Kingston, Victoria• Gold Coast, Queensland• Toowoomba, Queensland

• Machinery of Government update


8

My Aged Care Operational Statistics

• From 1 July 2015 to 1 December 2015, there have been approximately:

• 295,880 calls to the My Aged Care Contact Centre • 98,311 clients on My Aged Care to date• 65,000 clients referred to services• 117,400 referrals to service accepted

My Aged Care Webinar

My Aged Care Webinar14 December 2015

9

My Aged Care Contact Centre Calls


Jul-15 Aug-15 Sep-15 Oct-15 Nov-15

Average Speedto Answer

459.303125559557 551.515790606338 186.208236363233 61.2124768618802 20.3629995223691

30

90

150

210

270

330

390

450

510

570

Average Speedto Answer

Sec

on

ds

10

2016 onwards

• Ongoing improvements to the My Aged Care system

• ACAT transition

• Service Providers continued transition onto My Aged Care

• Additional changes to My Aged Care• VIC – HACC & HAS• WA


11

My Aged Care portal improvements update

14 December 2015

• Information of key changes made to the My Aged Care system can be found at DSS My Aged Care website

• Key upcoming changes to the My Aged Care system include:

• Assessors’ ability to transfer referrals• streamlined screening process• Visibility of attachments in provider and assessor portals• Printed support plan improvements• Improvements to the hospital web form

My Aged Care Webinar

http://www.dss.gov.au/myagedcare

12

ACAT transition to My Aged Care update


Jurisdiction ACAT transitionQueensland 1 February 2016

New South Wales 4 February 2016

Australian Capital Territory 15 February 2016

Tasmania 23 February 2016

Northern Territory 29 February 2016

Western Australia 29 February 2016

Victoria 7 March 2016

South Australia 15 March 2016

13


• As at 1 December 2015:• 2191 service providers have registered with My Aged Care

• 1687 providers have activated a My Aged Care outlet and are ready to receive referrals


14


• What do service providers need to do to get ready:

• 1) Ensure your organisation has an organisation administrator• If not, please send an email to [email protected]

• 2) Ensure your Organisation Administrator is set-up and has activated outlet(s)• Refer to the My Aged Care Provider Portal User Guide: Part One –

Administrator functions

• 3) Ensure an outlet team leader is monitoring referrals• Refer to the My Aged Care Provider Portal User Guide: Part Two – Team

Leader and Staff Member functions


mailto:[email protected]

15

Reminder about referral pathways

• Referrals from My Aged Care• An electronic referral in the provider portal

• Depending on client choice, either preferred service, or broadcast

• A referral code to provide to their preferred service provider

• Referrals approved before My Aged Care• Clients approved for Aged Care Act 1997 services pre My Aged Care

• Providers receive an approval letter and then need to continue to check approvals using the Aged Care Online Claiming system prior to commencing services.

• Prior to ACAT transition, CHSP providers may receive an off-system referral from an ACAT


PART TWO – MY AGED CARE PROVIDER PORTAL IMPROVEMENTS

DEMONSTRATION OF THEMY AGED CARE PROVIDER PORTAL


Questions and Answers


PART THREE – MY AGED CARE ASSESSOR PORTAL IMPROVEMENTS

DEMONSTRATION OF THEMY AGED CARE ASSESSOR PORTAL


21

Support materials available


Questions and Answers


Thank you

My Aged Care provider and assessor helpline – 1800 836 799

My Aged Care contact centre - 1800 200 422

My Aged Care website - myagedcare.gov.au

Documents

MY AGED CARE DECEMBER 2015 UPDATE 14 December 2015