NASA Open Source Summit 2011 - Lessons From Mozilla

8/7/2019 NASA Open Source Summit 2011 - Lessons From Mozilla

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Lessons from MozillaNASA Open Source Summit

March 30th, Ames Research Center


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Seven InsightsTwo Problems & Some Thoughts


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Hello.


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Caution: Your results may vary


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ContextSome


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Mozilla is


7/73FOX News thinks differently


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PromoteChoice and Innovation

on the Internet


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Seriously.


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Thats it.


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The Webis

too important!


12/73Factoids

Mozilla project started in 1998 within Netscape

Mozilla Foundation started in 2003

approximately 350 paid staff in 20 countries

40% of code contributed by volunteers

Testing community of 60,000+

More than 400 million users

Global browser market share ~30%


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Open Source


14/73Wishful thinking


15/73Reality


16/73Hone your MacGyver-Skills


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Seven Insights


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1 2 3 4

5 6 7


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Superior ProductsMatter


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Withoutexcellent experience & utility,

the rest is meaningless


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5 6 7


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Push (most) Decision Makingto the Edges


26/73Build Dee Hocks Chaords


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1.Distributed Decision-Making

2.Nodal Authority

3.Ways to Route Around


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1. high agreement on core values

2. decision-making rests with module owners

3. groups have distinct ways of working

4. many decision-makers outside the official org

5. communication is central

Mozilla is a Chaor


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1 2 3 4

5 6 7


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Communication will happenin every possible way

* so make sure its reusable


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People will communicate inevery useful way possible


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Wikis


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Twitter


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Our main channels: Bugzilla, IRC & newsgroups

M Video Audio Chat ( d R b t )


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More: Video, Audio, Chat (and Robots)


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1 2 3 4

5 6 7


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Make it easy for your

Community to do theImportant Things


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Firefox ships in 80 languages;79 of them localized by volunteers

Making it easy is a huge priority


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Our focus now (increasingly) is on

making it easier to help others do more


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1 2 3 4

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Surprise is overrated


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Surprise is the

of Engagement

OPPOSITE


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Grow the Circle of Participation


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Communities are not Markets:Members are Citizens


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Citizens are more than consumers,

are more than bystanders,are more than stakeholders

THEY ARE US WE ARE THEM THEY ARE US WE ARE THEM


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THEY ARE US WE ARE THEM THEY ARE US WE ARE THEMTHEY ARE US WE ARE THEM THEY ARE US WE ARE THEM










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The best citizens challenge the

status quo, propose improvementsand make the conversationricher


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They dont just make products better.They make them what they are.


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1 2 3 4

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The key is the art of figuring

out whether & how to applyeach of these ideas


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1. Superior Products Matter

2. Push (most) decision-making to the edges

3. Communication will happen - make it reusable

4. Make it easy to do the important things

5. Surprise is overrated

6. Communities are not Markets

7. Figure out whether & how to apply these ideas


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Two Problems


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Engaged citizens are

noisy#1


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I love tabs!

Everyone uses tags,not bookmarks.

My mom doesntunderstand tabs.

OpenID is the future!

Whats with thedirty house?

Nobody uses theGo button.

There should bea preference setting. Add support for

BitTorrent.

Fitts says biggerbuttons are better.

Add support forOgg Vorbis.

Thats great!

Thats awful

The profile manager

should be redesigned.

Closebuttons are better atthe end of the tabstrip.

The URL bar shouldbe removed.


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De

man

ding


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Contradictory


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They help products, technology &

organizations make hard decisionsin the right way.


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There are

NO#2

maps


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Actuallythere are maps.

They just arent yours


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Dr n


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Key is to define what you care about,how to measure it and how tocommunicate a litmus tests.


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Thoughtsand some


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Community

build

alongside your tool-chain


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Planningwiki.mozilla.org

Dev & BuildTinderbox , etc

AutomationNightly / Testing

Project Mgmtbugzilla.mozilla.org

QAquality.mozilla.org

Crash Statscrash-stats.mozilla.org

Feedbackinput.mozilla.org


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Toolsmatter


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10x


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pfinette@ @pfinette

Documents

NASA Open Source Summit 2011 - Lessons From Mozilla