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    BUSINESS PRACTICE NQF LEVEL 3

    SUPPLEMENTARY EXAMINATION 2010

    (3061003)

    17 February (Y-Paper) 13:00 16:00

    This question paper consists of 9 pages, a 1-page answer sheet and a 2-page annexure.

    NATIONAL CERTIFICATE (VOCATIONAL)

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    TIME: 3 HOURS

    MARKS: 150

    ________________________________________________________________________ INSTRUCTIONS AND INFORMATION 1. 2. 3. 4.

    Answer ALL the questions. Read ALL the questions carefully. Number the answers according to the numbering system used in this question paper. Write neatly and legibly.

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    SECTION A QUESTION 1 1.1 Various options are given as possible answers to the following questions.

    Choose the answer and write only the letter (A D) next to the question number (1.1.1 1.1.10) on the attached ANSWER SHEET.

    1.1.1 Which ONE of the following is NOT a stakeholder in your college? A

    B C D

    Students CEO Debtors Campus manager

    (1)

    1.1.2 The Basic Conditions of Employment Act deals with the following

    issue(s):

    A

    B C D

    Leave Working hours Remuneration All the above-mentioned

    (1)

    1.1.3 When you tasks, you are creating an orderly and disciplined

    approach to completing your work according to the order of importance.

    A

    B C D

    co-ordinate delegate prioritise accomplish

    (1)

    1.1.4 The can be used to find the names of organisations to repair

    office equipment.

    A

    B C D

    diary Yellow Pages newspapers None of the above-mentioned

    (1)

    1.1.5 A company has a minimum of seven shareholders but no

    maximum.

    A

    B C D

    partnership public company private company close corporation

    (1)

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    1.1.6 An example of a professional or regulatory body: A

    B C D

    South Africa Guild of Interior Designers Advertising Standards Authority South African Revenue Services All the above-mentioned

    (1)

    1.1.7 New ideas can be protected when you them. A

    B C D

    distribute patent communicate analyse

    (1)

    1.1.8 Different levels of education, skills and knowledge can create

    conflict among the workers. Which type of conflict can be created?

    A

    B C D

    Inter-group conflict Organisational conflict Inter-organisational conflict Interpersonal conflict

    (1)

    1.1.9 Introduction of a new employee takes place in a A

    B C D

    secret place. workplace. year-end function. large organisation only.

    (1)

    1.1.10 New staff has to be familiarised with relevant site facilities. Which

    facilities are those?

    A

    B C D

    Photocopying facilities Smoking rooms Rest rooms All the above-mentioned

    (1)

    1.2 Indicate whether the following statements are TRUE or FALSE. Choose the

    answer and make a cross (X) in the block next to the question number (1.2.1 1.2.10) on the attached ANSWER SHEET.

    1.2.1 ABSA Bank is an external stakeholder to any business. (1) 1.2.2 Workers who are close to retirement age, may also be retrenched,

    as long as the employer makes provision on the pension fund for early retirement.

    (1)

    1.2.3 Branding can be used as a principle of identifying a product. (1)

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    1.2.4 Office equipment should be cleaned after two weeks for safety reasons.

    (1)

    1.2.5 People always find themselves in a conflict situation because of their lack of education.

    (1)

    1.2.6 When you need many copies of a document, a fax machine can be used to produce those copies.

    (1)

    1.2.7 Members who listen and support one another can work effectively as a team.

    (1)

    1.2.8 The Sasol Group of Companies and Vodacom, South Africa's leading cellular network, can sell shares to the public.

    (1)

    1.2.9 Competition can be regarded as a direct external force. (1)

    1.2.10 The public media can be used to resolve minor issues that lead to conflict in workplace.

    (1)

    1.3 Choose a description from COLUMN B that matches an item in COLUMN A. Write only the letter (A J) next to the question number (1.3.1 1.3.10) on the attached ANSWER SHEET.

    COLUMN A

    COLUMN B

    1.3.1 1.3.2 1.3.3 1.3.4 1.3.5 1.3.6 1.3.7 1.3.8 1.3.9 1.3.10

    Induction programme Pressure groups Google USB Sole trader Intrapersonal conflict Human Resources Case study Ranking Questionnaire

    A

    B

    C

    D

    E

    F

    G

    H

    I

    J

    a public and profitable company focused on search service

    not liable for taxation being unable to attain your goal qualitative research method assists a new staff member in settling in the workplace they look after the well being and welfare of employees teams are ranked according to their performance

    improved device of technology used for storing data

    investigation of opinions

    communicating educational tools that prevent misunderstanding on consistent and accurate information about the company

    (10 1) (10)

    TOTAL SECTION A: 30

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    SECTION B QUESTION 2 Read the following case study below and answer the questions that follow: 'EMPLOYER LABOUR PRACTICE' An employee at a well-known fried chicken outlet, in one of the provinces, brought a labour practice matter to their union for advice. The worker claims that she was unfairly dismissed. She was working as a cashier, on 30 March 2005, when at cash-up time, she realised that her money for the day was R50 short. She explained the situation to the supervisor and indicated that she did not know how it happened, as she was always careful with money. She had been working for this business for almost two years. Unfortunately the employer did not like grant approval for the employees to be members of the workers' union. Therefore they were not registered and did not contribute towards the unemployment insurance fund. She was dismissed without any notice, and instructed to bring back the company uniform. She was given only her salary for the month.

    2.1 Define a procedure. (2) 2.2 Explain TWO situations that might lead to the dismissal of an employee. (4) 2.3 What do you think should have been the procedure before a dismissal was

    made? Give any TWO actions.

    (4) 2.4 Explain FIVE issues included in the Basic Conditions of Employment Act of

    1998 (BCEA).

    (10) [20]

    QUESTION 3 3.1

    All records should be filed systematically so that they can be easily retrieved. Give ONE type of filing system that can be used in a business.

    (1)

    3.2 Getting to know your electrical equipment is important. Describe FIVE

    guidelines to ensure safety in the workplace when using electrical equipment.

    (5) 3.3 Documents are filed using a recognised filing system and are secured against

    unauthorised access. List SIX examples of how you can secure files against unauthorised access.

    (6)

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    3.4 Use the following information to complete the attached message form

    (ANNEXURE A): On 10 March 2010 at 09:30, Mr Banda from the Auditor General Department, calls to confirm a visit to the campus. The message is for the Campus Manager, Mr Smit. Mr Banda will appreciate it if Mr Smit can return his call. His telephone number is 012 644 1719.

    (8) [20]

    QUESTION 4

    Read the scenario below: 4.1

    VICTORIA MANOR B & B IN QUEENSTOWN Victoria Manor B & B is a top of the range bed and breakfast business in the province. Victoria Manor boasts 16 classic rooms and has 19 employees. This is a big achievement for the owner. She is always considered for accommodation for MPs and directors when they visit the area.

    4.1.1 Identify the type of business organisation that is given above. (2)

    4.1.2 Give ONE reason for your answer. (2) 4.1.3 What are the advantages of this business organisation? Name

    ONE advantage.

    (2) 4.1.4 What do the FOUR Ps of the marketing mix stand for? (8) 4.1.5 What are the strengths of Victoria Manor B & B? Name TWO. (4)

    4.2 A regulatory body is a government agency that regulates businesses in the public's interest.

    Briefly explain the role played by SARS in the South African Government. (2) [20]

    QUESTION 5 Read the case study and answer the questions that follow it: 5.1 Dudu Nyamane, head of Human Resources, explains Old Mutual's

    relationship with its contractors. Old Mutual cares about all who work here. We value the contribution of all people who make a difference to our business, whether they be permanent employees, contractors, temps or suppliers. The idea behind Short Term Incentives (STIs) is not only to reward staff for their contribution for the preceding financial year, but also to motivate and improve performance.

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    There is a feeling that contractors are not happy with the issue of STI's

    because it is paid to the permanent employees only, separate from their salaries but with the temps, it is covered in their pay rate as STI's. This makes the temps not to feel valued and thus want to discuss the issue with the manager or the labour broker who hired them.

    5.1.1 Give FIVE types of conflict situations that can be found in the work

    place.

    (10) 5.1.2 In your opinion, how can Dudu resolve the STI issue? (1) 5.1.3 What approach could Dudu use to manage this conflict more

    effectively? Discuss FOUR points.

    (8) 5.1.4 Briefly explain Old Mutual's contribution to South Africa and its

    citizens.

    (1) [20]

    QUESTION 6

    6.1 SKANDIA ANNOUNCES NEW SECRETARY

    Skandia appointed Glen Richards to head SKANDIABSAM, the group's China operations. Glen will report to Hasan Askari, head of Old Mutual in Asia Pacific.

    What issues must be covered when explaining the basic work routines and

    procedures to Glen Richards, as a new staff member on arrival at SKANDIA-BSAM? State any FOUR.

    (4)

    6.2 Complete the following sentences by using the words given in the list below.

    Write only the word(s) next to the question number (6.2.1 6.2.6) in the ANSWER BOOK.

    someone else; accessible; role; ask; arrange; check; evaluate; investigate;

    chance; sufficient

    In the first week, the supervisor/manager should make himself or herself

    (6.2.1) to the new staff member, and ensure that (6.2.2) can fill his/her (6.2.3) and (6.2.4) the new staff member's reaction and (6.2.5) , if there is anything else to assist for quick adjustment. New staff members should be given (6.2.6) time to adjust to the new environment and to know the work.

    (6)

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    6.3 Indicate whether the following events describe INTRODUCING A NEW

    STAFF MEMBER or INDUCTING A NEW STAFF MEMBER in a workplace. Use the attached ANNEXURE B:

    - One-time event

    - It is a structured process - Done in a set way - Only done with new employees - Not just for new employees - It is flexible to accommodate changes - On-going process - part of the induction process

    (8)

    6.4 A competitor is an organisation that sells similar products or services to the

    same customers as another business. Name any TWO major competitors of Pick 'n Pay Supermarket in South Africa.

    (2) [20]

    QUESTION 7 7.1 You have been asked by your lecturer to write an essay on any topic that

    interests you, but one that you do not know much about. You realise that you will have to do some research. What steps are you going to follow to conduct a successful research? Name FIVE.

    (10)

    7.2 A questionnaire is quick for gathering a great deal of information from a lot of

    people. State TWO advantages of using this method of data collection.

    (2) 7.3 Some of the bodies stated below are PROFESSIONAL BODIES and some

    are REGULATORY BODIES. Write the name and indicate what type of a body each of the following is:

    7.3.1

    7.3.2 7.3.3 7.3.4 7.3.5 7.3.6

    South Africa Revenue Service - SARS Advertising Standards Authority - ASA Medicine Control Council - MCC Broadcasting Complaints Commission of South Africa - BCCSA Independent Broadcasting Authority - IBA Automobile Association - AA

    (6)

    7.4

    Competition in the fast-food industry is very strong in South Africa. Wimpy, McDonald's and Kentucky Fried Chicken are some of the major competitors. Give ONE example of an opportunity and ONE of a threat to these existing businesses.

    (2) [20]

    TOTAL SECTION B:

    GRAND TOTAL: 120

    150

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    ANSWER SHEET EXAMINATION NUMBER:

    SECTION A QUESTION 1 1.1 MULTIPLE CHOICE 1.2 TRUE/FALSE

    1.1.1 TRUE FALSE

    1.1.2 1.2.1

    1.1.3 1.2.2

    1.1.4 1.2.3

    1.1.5 1.2.4

    1.1.6 1.2.5

    1.1.7 1.2.6

    1.1.8 1.2.7

    1.1.9 1.2.8

    1.1.10 (10 1) (10) 1.2.9

    1.2.10 (10 1) (10)

    1.3 MATCHING ITEMS 1.3.1

    1.3.2

    1.3.3

    1.3.4

    1.3.5

    1.3.6

    1.3.7

    1.3.8

    1.3.9

    1.3.10 (10 1) (10)

    TOTAL SECTION A: 30

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    ANNEXURE A

    EXAMINATION NUMBER:

    SECTION B 3.4 TELEPHONE MESSAGE FORM:

    MESSAGE WHILE YOU WERE OUT!

    TIME: . DATE: .. FROM: .. COMPANY: PURPOSE OF CALL...

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