nbn™ and connecting the unconnected 2 - Session 4 ACCANect 2019 NBN co...The unconnected nbn population Internet status of households with no nbn™ connection (share of households

nbn-Confidential: Commercial This document is provided for information purposes only. The contents, including any views expressed by nbn are indicative only and subject to change. This document is subject to the information classification set out on each page. If no information classification has been included, this document must be treated as ‘nbn-Confidential: Commercial’ and must not be disclosed other than with the consent of nbn. The recipient (including third parties) must make and rely on their own inquiries as to the currency, accuracy and completeness of the information contained herein and must not use this document other than with the consent of nbn. © 2018 nbn co ltd. ‘nbn’, ‘bring it on’, ‘Sky Muster’, ‘gen nbn’ and the Aurora device are trade marks of nbn co ltd | ABN 86 136 533 741.

nbn™ and connecting the unconnected Gavin Williams, Executive General Manager - Products

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© 2018 nbn co ltd. ‘nbn’ is a trade mark of nbn co ltd

nbn-Confidential: Commercial

Document ID // Rev 1.0 // DD/MM/YYYY

Complete the build by

30 June 2020*

Enhance the network

capability over time to

meet the growing and

diverse needs of

Australian homes and

businesses

11.5 million

premises

Ready To Connect

by 2020

Lift the digital capability of Australia

nbn purpose business goals

*NBN Co’s build completion commitment is that all standard installation premises in Australia are able to connect to the nbn™ access network as at the build completion date. This excludes premises in future new developments which will be an ongoing activity for the Company beyond the build completion date. It also excludes a small proportion of premises defined as ‘complex connections’ – which includes properties that are difficult to access, culturally significant areas and heritage sites – where connection depends on factors outside of NBN Co’s control such as permission from traditional owners, and where network construction to allow such premises to connect will be an ongoing activity of NBN Co beyond the build completion date.

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Maintaining progress and performance

5.4

[VALUE].0

[VALUE].0 9.7

0

2

4

6

8

10

12

FY17 FY18 FY19

Ready to Connect Cumulative RTC Premises (million)

2.4

[VALUE].0

5.5 5.5

0

1

2

3

4

5

6

FY17 FY18 FY19

Activations Cumulative Activations Premises (million)

[VALUE].0

[VALUE].0

2.8 2.6

0

0.5

1

1.5

2

2.5

3

FY17 FY18 FY19

Revenue Annual Revenue ($ billion)

FY19 (actual) Corporate Plan 2019-22


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Progress on regional and remote areas

1.5 million premises previously identified as underserved, now have access to broadband

Progression of the rollout in underserved

vs. non-underserved

areas (per cent) 0

20

40

60

80

100

120

Pre-FY19 FY19 FY20 FY21

Underserved RFS Non-underserved RFS

91 per cent of premises in non-metropolitan areas1 have access to the nbn™ access network; 78 per cent have access to fixed-line services

91% of premises in non-metropolitan areas with

access to the nbn™ access network

78% of premises in non-metropolitan areas with access to the fixed-line nbn™ access network

1 Defined by ABS Urban Centre Locality (UCL) Capital Cities of Australia.

© 2017 nbn co ltd

NBN Co’s Objectives

5 nbn-Confidential: Commercial

Meet the Statement of Expectations from the Federal Government and complete the build, connect Australian homes and businesses, and deliver a high quality, fast broadband service

Work in collaboration with the telecoms industry to create the right conditions to allow retailers to thrive and prosper in the long term

Deliver the best possible experience for customers once they are on the nbn network


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Broadband performance and in-home network

Improved Tools

Fix

Inform & Educate

Detect

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The unconnected nbn population Internet status of households with no nbn™ connection (share of households in mature nbn™ footprint)

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• 65% low income; average age 55; almost 50% above 60

• The Aged 14.2 points below the ADII average

• 45% low income; average age 50; 49% renters;

• Mobile only 17.5 points below ADII average

• Mainly families who are very cost conscious

25% Unconnected

50% No internet

32% Mobile only

18% Non-nbn™ broadband

50% Connected to

another internet service


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• The Australian Digital Inclusion Index measures Australia’s digital divide (currently 60.2)

• The ADII found some

demographics face Affordability and Digital Ability challenges

40

45

50

55

60

65

70

75

80

2014 2015 2016 2017 2018

ADII 2014-2018

DII Access Affordability Ability

Source: Roy Morgan. April 2017-March 2018

The Australian Digital Inclusion Index

© 2017 nbn co ltd

Barriers to connection

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The affordability factor – lacking the financial means or capacity to pay for a connection

The understanding factor – lacking the knowledge of the benefits a high speed broadband connection can provide

The hassle factor – the perception that moving to the nbn can be bit daunting and confusing, and

The flexibility factor – the need for a solution that is simple to turn on and off to adjust to a transient lifestyle


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nbn is planning to consult with industry on solutions to serve unconnected households

Affordability options

Programmes to help low-income

households connect

Seniors Easy On-boarding

Additional support at the time of connect to

assist with in home equipment setup


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nbn is also sponsoring major events aimed at lifting the digital capability of Australia


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Goals by 2020

Build

complete

Customer-led

focus

Continued

revenue growth

Delivering benefits to

the nation


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Questions?

Documents

nbn™ and connecting the unconnected 2 - Session 4 ACCANect 2019 NBN co...The unconnected nbn population Internet status of households with no nbn™ connection (share of households