Network Dynamics Online Asset & Cisco SmartNet Management Overview

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NETWORK DYNAMICS

SupportAdvantage Services

Support Services

Capabilities Overview NDI Online Asset & SmartNet Management ServicesJoseph Schafer Jschafer@ndiwebsite.com 727-637-2145 Cell 813-864-8040 DID

______________________________________________ NETWORK DYNAMICS INC.Solutions For A World Of Change

Table of Contents

NDI ONLINE ASSET MANAGEMENT ..................................................................................................................................... 2 OVERVIEW ................................................................................................................................................................................... 2 SYSTEM BENEFITS........................................................................................................................................................................ 3 Financial Implication Reporting ................................................................................................................................... 3 Audit Capabilities ......................................................................................................................................................... 3 Maintenance Support Team .......................................................................................................................................... 3 Parent/ Child Asset tracking ......................................................................................................................................... 3 Flexible Location Tracking ........................................................................................................................................... 3 Virtual Inventory ........................................................................................................................................................... 3 Data Integrity ................................................................................................................................................................ 3 Credit Tracking ............................................................................................................................................................. 3 RMA Tracking ............................................................................................................................................................... 3 SYSTEM FEATURES ...................................................................................................................................................................... 3 ASSET DETAILS ............................................................................................................................................................................ 4 Details .................................................................................................................................................................................... 4 Maintenance ........................................................................................................................................................................... 5 History .................................................................................................................................................................................... 6 Cisco SCC Audit ..................................................................................................................................................................... 6 RMA ........................................................................................................................................................................................ 7 ADD ASSET .................................................................................................................................................................................. 7 VIRTUAL INVENTORY................................................................................................................................................................... 7 Details .................................................................................................................................................................................... 7 Make Live ............................................................................................................................................................................... 8 PURCHASE MAINTENANCE ........................................................................................................................................................... 8 CREDIT BANK .............................................................................................................................................................................. 8 AUDIT .......................................................................................................................................................................................... 9 ACTION ITEMS ........................................................................................................................................................................... 10

______________________________________________ NETWORK DYNAMICS INC.Solutions For A World Of Change

NDI Online Asset ManagementOverviewThe NDI Online Asset Management tool provides customers with the ability to track moves, adds, changes, deletions (MACDS), RMAs, and credits via a web-based solution. What differentiates this solution is that it is integrated into the Cisco Service Contract Center (CSCC) as well as the Cisco ordering tool (CCO) so that all the actions that take place in the asset management tool then get updated within Cisco so the customer's database matches the Cisco database. Renewals that currently take weeks and months to complete now take a couple of days. Cisco will now know where the customer's devices are located and what level of maintenance those devices are under so there is no more confusion when an RMA is created. If the customer removes devices from maintenance the system will automatically calculate and track the credits generated from the remaining maintenance on those devices. There are numerous standard reports that can be run but customized reports can also be created. Some of the reports available to customers are End of Support reports, Activity reports, RMA reports, Contract reports and Lease reports. The solution also tracks the financial information surrounding each device for Sarbanes Oxley compliancy. The customer will be able to see exactly what they are paying per device on SMARTnet. The NDI Online Asset Management Solution puts the customer back in control of their network and the assets tied to their network. They will be able to customize the solution based on how they want to see and manage their data and also have complete control over who has access and what levels of access they have.

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System BenefitsFinancial Implication Reporting - Custom reporting provides the CIO, CFO, and CEO financial information related to both maintenance agreements and the associated vendor hardware contracts.

Audit Capabilities With Online Asset Management, you can easily audit your inventory with the vendor inventory database.

Maintenance Support Team - We assign a specialized support team to monitor and

manage your maintenance contracts.

Parent/ Child Asset tracking You can track modules that are configured within a vendor chassis, making management of moves tremendously easy.

Flexible Location Tracking - Each item can be tracked by any number of location variables, customized by the customers needs.

Virtual Inventory - Why pay for maintenance on equipment that is sitting in your lab waiting to be deployed? With the virtual inventory feature, you can still track the asset and begin maintenance when you place the items into production.

Data Integrity Your data will be continuously audited throughout the maintenance Credit Tracking The system will track Cisco credits when a device is removed from RMA Tracking RMAs will be tracked and we will make the necessary updateswithin Cisco and in your inventory

agreement so the Cisco database matches your internal database.

production or if a device has maintenance extending beyond the end of service date.

System Features

Power Search: Allows the user to search by Name/IP Address, Serial Number, Part Number, Asset Tag and Warranty End Date. It is possible to search all fields at once by entering search criteria into the field, Search All Fields. Parent Part Number: Allows the user to select specific parent part numbers from a list of part numbers in the system. Multiple part numbers can be specified within the search. Location: Allows the user to select specific or multiple locations from the list of users locations. Contract Number/Type: Allows the user to select contracts from the list of users contracts. Asset Status: Allows the user to search Live Inventory, Virtual Inventory, or both Live and Virtual Inventory simultaneously. Parent/Parent and Child Assets: The user has the option of searching for Parent Assets or Parent and Child Assets.

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List of Assets: Once the criterion is submitted, a list of assets matching the criteria is displayed below the main search area. From here, the user can click on an assets serial number to view a variety of details pertaining to that asset.

Asset DetailsThere are multiple areas of detail that can be accessed on any asset.

Details

View and edit/update basic Asset Information, such as Asset Tag and Serial Number.

View an assets Location Information, move the asset to a different location or remove it from inventory.

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