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New standardsCity & Guilds 3008
Level 2 NVQ / Diploma in Hairdressing
Keith Graham Academy Internal Verifier & Assessor Training
22nd July 2009
Introduction
All new starts on the programme as of July 2009 have been registered on the new 3008 scheme
City & Guilds have kept the Candidate log books in the same format as the 3014 scheme
Candidates are still required to achieve nine units to complete the full NVQ Level 2
Following consultation with employers –perming has been selected as the one optional unit
The Mandatory units
Unit Number
Unit Title
G20 Make sure your own actions reduce the risks to health & safety
G17 Give clients a positive impression of yourself and the organisation
G7 Advice and consult with clients
GH8 Shampoo, condition and treat the hair and scalp
GH9 Change hair colour
GH10 Style and finish hair
GH11 Set and dress hair
GH12 Cut hair using basic techniques
The units have been given letters: G=Generic GH= General Hairdressing.
Used to be one unit H10
The Optional Units
Unit Number Unit Title
G4 Fulfil salon reception duties
G18 Promote additional services
G8 Develop and maintain your effectiveness at work
GH13 Plait and twist hair
GH14 Perm and Neutralise hair
GH15 Attach hair to enhance a style
A consultation has taken place with employers and the vast majority have selected GH14 as the one they would most value in the NVQ; this is the unit the Academy will deliver as the optional unit.
G20 Make sure your own actions reduce the risks to
health & safety
This unit has two outcomes. As they are linked you can assess these outcomes at the same time.
This unit is more relevant to the Level 2 candidate in their job role. You can no longer APA G1 across to these standards
Outcome 1 Identify the hazards and evaluate the risks in your workplace
Outcome 2 Reduce the risks to health & safety in your workplace
G20 Evidence requirements
All evidence must be derived from performance in the workplace – no simulation activities are specified.
The outcome can be assessed using a range of assessment methods:1 Direct observation of the candidate working
2 Witness testimony by colleagues and line managers
3 Documentary and other product based evidence
4 Personal report by the candidate - endorsed
5 Questions
6 Discussion
7 Professional discussion
G20 -The Outcomes
There must be a minimum of two observations, each must cover all of the points listed within a single client service
Example (Please refer to your candidate log book p22-23)
Outcome 1 Date 29/09/09 Outcome 2 Date 29/09/09
a) Assessor to discuss with candidate (record p27 CLB)
h) Assessor to observe candidate working on client
b) Assessor to discuss with candidate (record p27 CLB)
i) Assessor to observe candidate working on client
c) Assessor to discuss with candidate (record p27 CLB)
j) Assessor to observe candidate working on client
d) Assessor to discuss with candidate (record p27 CLB)
k) Assessor to observe candidate working on client
e)* Observe or recorded question (record p24 CLB)
l) Assessor to observe candidate working on client
f) Assessor to discuss with candidate (record p27 CLB)
m)* Observe or recorded question (record p24 CLB)
g)** Observe or recorded question (record p24 CLB)
n) Assessor to observe candidate working on client
o) Assessor to observe candidate working on client
G17 Give customers a positive impression of yourself and your
organisation
This unit has three outcomes. As they are linked you can assess these outcomes at the same time.
Evidence requirements – all must be practically demonstrated over a sufficient period of time – after 3 months, around 12 months and after 18 months
Simulation is not allowed
Outcome 1 Establish effective rapport with clients
Outcome 2 Respond appropriately with clients
Outcome 3 Communicate information to clients
G7 - Advise and consult with clients
This unit has three outcomes. As they are linked you can assess these outcomes at the same time.
Evidence requirements – all must be practically demonstrated and observed in technical units – Cut, Colour & Perm
Simulation in not allowed
Outcome 1 Identify what clients want
Outcome 2 Analyse the hair and scalp
Outcome 3 Advise your client and agree servicesand products
G7 - Advise and consult with clients
Candidates are required to submit consultation sheets for each observed performance – these can either be copied or referenced to the technical unit page where they can be located.
The consultation sheet must have a date, the service, a client signature, an assessor signature and a candidate signature. It must be competed correctly.
All service times must be recorded.
Infections & Infestations may be oral questioned if so record responses on P48 CLB
GH8 Shampoo, condition and treat the hair and scalp
This unit has four outcomes. As they are linked you can assess these outcomes at the same time.
Evidence requirements – all must be practically demonstrated and observed on three occasions
Outcome 1 Maintain effective and safe methods of working when shampooing, conditioning and treating the hair and scalp
Outcome 2 Shampoo hair and scalp
Outcome 3 Condition and treat hair and scalp
Outcome 4 Provide aftercare advice (new)
GH9 – Change hair colour
This unit has four outcomes. As they are linked you can assess these outcomes at the same time.
Evidence requirements – all must be practically demonstrated and observed on at least seven occasions
No simulation is allowed
Outcome 1 Maintain effective and safe methods of working when colouring and lightening hair
Outcome 2 Prepare for colouring and lightening hair
Outcome 3 Colour and lighten hair
Outcome 4 Provide aftercare advice
GH9 – Change hair colour
Specific changes to the hair colouring unit are:
There is no longer the need to assess temporary colorants
Lighteners must be bleach products – not hi-lift tint
There is no virgin head application
Pulled through hi-lights can be a minimum of 20%, can be pulled through an easi-meche with holes in it
Aftercare is a new element
GH10 - Style and finish hair
This unit has five outcomes. As they are linked you can assess some of these outcomes at the same time.
Evidence requirements – all must be practically demonstrated and observed on at least three occasions
Outcome 1 Maintain effective and safe methods of working when styling and finishing hair
Outcome 2 Blow dry hair into shape
Outcome 3 Finger dry hair into shape
Outcome 4 Finish hair
Outcome 5 Provide aftercare advice
GH10 Style and finish hair
The following outcomes can be assessed together:
Outcomes 1,2,4 and 5
or
Outcomes 1,3,4 and 5
• Turn to pages 102-103 CLB to review the ranges for this unit:
• Products
• Heated styling equipment
• Hair
• Factors
• Blow drying tools and equipment
• Blow dry finishes
• Advice
GH11 Set and dress hair
This unit has four outcomes. As they are linked you can assess some of these outcomes at the same time.
Evidence requirements – all must be practically demonstrated and observed on at least three occasions
Outcome 1 Maintain effective working methods when setting and dressing hair
Outcome 2 Set hair
Outcome 3 Dress hair
Outcome 4 Provide aftercare advice
GH12 Cutting hair
This unit has three outcomes. As they are linked you can observe these outcomes at the same time.
Evidence requirements – all must be practically demonstrated and observed on at least two occasions for each look (cut)
This is a total of eight observations
Outcome 1 Maintain effective and safe methods of working when cutting hair
Outcome 2 Cut hair to achieve a variety looks
Outcome 3 Provide aftercare advice
GH14 Perm and neutralise hair
This unit has four outcomes. As they are linked you can observe all four outcomes at the same time.
Evidence requirements – all must be practically demonstrated and observed on at least three occasions
A minimum of two to be carried out on full heads
Outcome 1 Maintain safe working methods when permingand neutralising hair
Outcome 2 Prepare for perming and neutralising
Outcome 3 Perm and neutralise hair
Outcome 4 Provide aftercare advice
Service times
Please make sure the candidate achieves the outcome in within a commercially viable time:
Service Mins
Shampoo, condition and/or treat hair - above shoulders (excluding development time)
10
Shampoo, condition and/or treat hair below shoulders (excluding development time)
15
Set and dress hair – above shoulders (excluding drying) 35
Set and dress hair – below shoulders (excluding drying) 45
Blow dry and finish hair – above shoulders 35
Blow dry and finish hair – below shoulders 45
Cut hair only 45
Mix and apply colour – re-growth, permanent colour 25
Pulled through highlites/lowlights (inc prep and application) – full head 35
Service times continued
Service Mins
Pulled through highlights/lowlights (inc prep and application) - at least 20% of head
15
Woven highlights/lowlights (inc prep and application) - full head 75
Perm (winding only) 45
Some of these times have been increased and this will benefit the learner greatly.
Remember that these new times are applicable to the new 3008 standards; candidates on 3014 will be required to complete in the services in the times stated in the 3014 CLB.
Please ensure that service times are recorded for all of the above services in the comments section of each unit – observations will not be valid without a service time.
Other information
There is a section – Other information this can be found on pages 198 – 204 of the CLB
Information includes service times, unit G20 overview and a glossary of Habiaterms
If you are unsure about anything in the CLB please contact yout
