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NICOLE HILL

Email: nicolehill70@outlook.com Telephone Number: 0430 339 673

CAREER PROFILE

As a dedicated and reliable Debtors/Creditors Clerk and Remedial Massage/Bowen Therapist, my career experience in these capacities spans 13+ years, and has involved me working with organisations including Jandakot Airport Holdings. I also established my own remedial massage business, The Therapy Room, which I have closed since relocating to the Northern Territory from Western Australia. Throughout my career, I have worked tirelessly to develop a reputation as a proactive worker who competently keeps the workplace organised and trains my team exceptionally well. To compliment my strong skills in administration and customer service, I also bring with me into my roles solid accounting, marketing and business development experience, as well as the transferable abilities to work well in both team and individual situations, manage my time effectively and prioritise tasks in fast-paced work environments. As a naturally social and friendly individual, I quickly build professional rapport with my supervisors, colleagues, and the customers I serve, which often results in repeat and referral business for my employer. I look forward to continuing my administrative career and working hard to achieve excellent results for my employer and the people we serve.

KEY STRENGTHS

Administration experience Accounts Sales MS Office, MYOB & QuickBooks Literate Reliable Professional Well-presented

Customer service experience Marketing Business development Time management Great individual & team worker Advanced communication skills Works well under pressure Motivated

Advertising Public relations Organised Personable Adaptable Positive work ethic

PROFESSIONAL HISTORY

Remedial Massage / Bowen Therapist The Therapy Room Perth, Western Australia 2008 – Jun 2015

About The Therapy Room The Therapy Room is a retreat to unwind, relax and take the stresses away, specialising in remedial massage and bowen therapy. Key Responsibilities:

Liaising with clients regarding their medical history and problems in order to determine how massage will help them

Massaging and kneading muscles and soft tissue of the body to provide treatment for medical conditions, injuries or wellness maintenance

Developing and implementing client treatment plans

Maintaining client records confidentially

Accounts and bookkeeping duties for business, using MYOB and QuickBooks

Marketing and website design/upkeep and social media marketing

Cash handling

Bank and till reconciliations

Preparing reports and paperwork

General administration tasks

Maintaining a hygienic practice

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Achievements:

Successfully completed the following courses to enable me to establish my own business: o Diploma of Remedial Massage o Certificate of Bowen Therapy o Certificate of Animal Bowen Therapy

Always extended professional and friendly customer service to all I dealt with in this role, which helped encourage new and repeat business for The Therapy Room.

Learnt the skills and administration tasks required to effectively establish, run and market a successful business.

Established solid working rapport with all clients and staff, which created a positive and productive workplace.

Display well-developed time management skills consistently, prioritising tasks as required for their timely and satisfactory completion.

Developed a reputation for reliability and commitment in the industry locally.

Received positive feedback from clients whilst running the business, which was conducive to new and repeat clientele.

Aeronautical Debtors/Creditors Clerk Jandakot Airport Holdings Jandakot, Western Australia 2002 – 2008

About Jandakot Airport Holdings Opened in 1963, Jandakot Airport is the major General Aviation airport in Western Australia, and is one of the busiest airfields and largest aviation training bases in Australia. Key Responsibilities:

Operating computers using Navision Accounting software to record, store and analyse information efficiently

Administering all accounts payables and receivables, including month end reconciliations

Calculating, preparing and issuing invoices and account statements

Preparing purchase orders and expense reports

Bank reconciliations for transactions and secure banking systems

Receiving, recording and banking cash, cheques and eftpos transactions

Preparing and processing payroll

Maintaining spreadsheet applications

Updating company procedures as required

General office duties such as customer service, enquiries, answering telephones, filing and handling routine correspondence

Achievements:

Entrusted with sensitive information such as banking and software passwords and being trusted to complete tasks without supervision, as a result of my reliability and trustworthiness in the role.

Able to adapt to changing dynamics when the airport was sold and run by new management.

Successfully completed airport safety drills and participated as delegated scribe during crash and disaster scenarios.

Implemented new policies and procedures for the accounts department to boost productivity and cost effectiveness.

Effectively managed my time, prioritising tasks as required in order to meet deadlines.

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Consistently demonstrated the ability to follow instructions, working productively in both team and individual situations.

Developed excellent working rapport with all supervisors and colleagues, which created a healthy workplace.

In all of my dealings with customers, I provided quality service which enhanced the reputation of Jandakot Airport Holdings.

Demonstrated flexibility in the role, extending a willingness to assist colleagues as needed and undertake any additional tasks required by my supervisors.

Complied at all times with WHS policy and procedure, achieving a blemish-free safety record.

As a fast learner, I quickly acquired the essential skills central to the role, developing the ability to work independently early on.

Received positive performance feedback throughout the duration of my employment.

PROFESSIONAL HISTORY PRIOR TO 2002

Photographic Mini-Lab Operator Rabbit Photos - Cannington, WA 1998 - 2002

EDUCATION, QUALIFICATIONS & TRAINING

Certificate IV in Accounts & Bookkeeping

Monarch Institute - Perth, WA 2015

Advanced Diploma of Holistic Medicine

Australian Institute of Holistic Medicine - Perth, WA 2013

Certificate IV in Small Animal Bowen Therapy

Smart Bowen - Perth, WA 2011

Diploma of Remedial Massage

Australian College of Massage - Perth, WA 2008

Certificate III in Business Administration

Rockingham TAFE - Perth, WA 2002

MYOB Workshop

Rockingham TAFE - Perth, WA 2001

LICENCES & CLEARANCES

Class C Driver’s Licence

REFEREES

John Fraser Managing Director Jandakot Airport Holdings Telephone: 08 9417 0901

Kylie-Ann Ranson Office Manager WA Site Services Telephone: 0403 259 723

Anne Watson Former Airport Manager Jandakot Airport Holdings Telephone: 0417 823 302

Helen Fratson Social Worker WA Department of Health Telephone: 0405 414 588