NS1000 V3.0 - Remote worker features -

NS1000 V3.0- Remote worker features -

Rev1.0 6 Aug., 2013

2

Table of Contents

1. Overview

2. Features

3. How to program

33

Chapter 1

Overview

4

1. Overview

Use remote worker features for effective and productive work on the road.Solution

When an unanswered call is forwarded to an outside, such as a cellular phone, the forwarding extension will continue ringing until the forwarded call is answered at either phone.

One Numbered Extension*

Features and Benefits >>

Both of paired phones ring simultaneously. Call can be switched between paired phones by simple operation.

Remote worker can call through NS as Extension

Registered cellular phone is automatically recognized as PBX extension when calling through DISA.

Follow-me (CA integrate with public telephone number)* CA can work with Remote worker’s phone. External call or Internal call can be made through CA.

Easy Remote Extension Installation with Built In Media Relay GW*

* Features New for V3

Remote worker’s phone can ring as Extension

Parallel Ringing at Office desk phone and Remote worker’s phone

Remote worker can use their IP desk Phone to anywhere by connecting to the internet.

Up to 4 outside phone number can be assigned as members of an Incoming Call Distribution (ICD) Group.

Enhance Transfer from Outside Destination* Mobile phone user out from office can transfer call to any location.

55

Chapter 2

Features

6

　　　　　　　　　

NS1000

　　　　　　

　　　

VPNVPN

Main Extn.100

(Media5-Phone)Virtual Extn.100(Sub Extn.101) Main

Extn.200Virtual Extn.200(Sub Extn.201)

Both of paired phones ring simultaneously.

One touch transfer between paired phones by feature dial or pressing FF key (*1)

InternetCellular NW

ITSP

<Wired/Softphone combination> <Wired/Wired combination>

Any combinations of wired phones or combination of wired phone and Media5 Softphone/other softphone can be used with same extension number in a pair.

2-1 One Numbered Extension

2. Features

(*1) The function code is `*41+NNN` (NNN: Pared Extension #), Need to set up this to FF-Key for One touch Operation

7

The following table shows availability of the feature with combination of type of terminals.

IP-PT/UT series

DPT/APT SIP DECT 3rd Party SIP-SLT

Soft-phone Legacy PS

SLT

IP-PT/UT series

OK OK OK OK OK OK OK

DPT/APT OK OK OK OK OK OK OK

SIP based DECT

NA NA NA NA NA NA NA

3rd Party SIP-SLT

OK OK OK OK OK OK OK

Soft-phone OK OK OK OK OK OK OK

Legacy PS NA NA NA NA NA NA NA

SLT OK OK OK OK OK OK OK

Note: Wireless terminal could not work as main terminal.Wired Extension and Legacy PS can be paired by Wireless XDP feature.

2-1. One Numbered Extension


Sub terminal

Mai

n t

erm

inal

88

2. Features


• Extension Database COS setting and other extension setting of main extension are shared with sub extension.

• Status control and DSS key While one of the paired extensions is busy status, the extension for one number cannot be called and the originator will hear busy tone. (in case of C.Waiting OFF)

DSS key that has main extension number shows busy status when either main extension or sub extension has in busy status.

• CLIP CLIP data of main extension is adopted when sub extension makes an outgoing call, when internal call from sub extension, the main extension number and extension name is shown on the destination of LCD.

• SMDR SMDR data is shown as main extension number when either paired phone handles calls.

• Message waiting Lamp Message waiting lamp can be controlled to both paired phones.

• Mailbox Mailbox for main extension is shared with sub extension while pairing.

99

2. Features


• Call log Call log data is combined between paired extensions and user can use combined data as call log.

Note: UT series SIP phone and other type of SIP phone, which includes softphone, cannot be used the data because they have call log data in themselves locally.

• Wireless XDP Main extension and sub extension of this feature cannot be assigned as main extension of wireless XDP.

• Other conditions Basically, other conditions related between main extension and sub extension obeys conditions of wireless XDP feature.

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2. Features

2-2 Follow-me (CA integrate with public telephone number)

CA can work with mobile phone or home phone. Outgoing call or internal call can be made by using CA from outside. Mobile/Home phone caller can make call to outside party without own call charge. It is charged to PBX. This feature only works with CA Pro.

[Operation scenario] (Case of mobile phone)1)Input dial number for Outside party, and select “phone (Mobile)” as user device.2)PBX make call to mobile phone and user receives the call with the mobile phone.3)PBX make call to outside party.4)Onece Outside party answers, conversation is established between mobile phone and outside party.

<Drop-Down List>Phone (Office): 8012Phone (Mobile): 0901234567Phone (Home): 0921234567Custom Phone Number

Router

Router PC (CA)

VPN

Carrier

1)

2)

3)

4)

Mobile phone, home phone

Outside party

Note: LCOT is not available for follow-me feature.

11

Media Relay GW provide remote worker environment with easy installation.By the function, just install extension without any extra setting at remote site.

2-3 Easy Remote Extension Installation with Built In Media Relay GW

Office

Remote Location - A

Remote Location - B

InternetInternet

This function will be available for KX-NT500 series, KX-UT series SIP phone and 3rd Party SIP phone

Note:• P2P function does not work on this environment, need DSP power resource• NT54x series needs firmware update for the feature. (Version 01.020 or later) • 3rd Party SIP Phone must support Blank UDP transmit capability, such as Media5, Bria.

Media Relay GW

2. Features

12


2. Features

Comparison with external SBC

External SBC

Comparison List (Meia5 501eSBC example)

Built-in Media Relay GWExternal SBC

(Media5 501eSBC series)

Available Terminal KX-NT5xx, KX-UT series, Standard SIP phone

KX-UT series, Standard SIP phone

Equipment Requirement No additional equipment Router, SBC

Compatibility for Encryption(Signaling)

No Yes (TLS)

Security Gateway function(dividing the network into LAN and WAN)

No Yes

RouterInternetInternet

WAN LAN

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2. Features

Item Summary

Max phone number No limitation (Depend on NS1000 DSP resources)Note: P2P communication cannot be used under this remote connection, so that it needs to take care of DSP resource for the feature.

Encryption No encryption for signaling (SIP/PTAP/MGCP) and media (RTP).

TR069(CWMP) for UT phone is available with https.Number of https session is Up to 20 for each unit.

Note: • If user wants secure communication, using VPN connection is recommended instead of this remote connection.• V3 also supports built-in VPN router function. Please see “4 NS1000 V3.0 Maintenance Feature Enhancement_xxx.pptx” for detail.

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2. Features

2-4 Enhance Call Transfer to Outside Destination feature

PSTNDISA

Transfer, Fwd, etcA

B

PSTNDISA

NS1000Other PBX

PSTNC

The call from “outside” is reached to “A” via NS1000 is transferred to “any location”.

(2)

(3)

(4)

(1)

(1) 　 From Mobile (A) to Extension （ Ext102 ） (Already supported ）

Ext101

Ext201

Mobile phone user can transfer a call via NS1000 to any location such as outside user or other PBX via TIE line. It is currently limited to transfer within own PBX only.

Note: Held call can be retrieved by dial # before answering the transferred call on destination

Ext102

Call to Ext101

(2) 　 From Mobile (A) to PSTN (B) (Supported at this version)

(3) 　 From Mobile (A) to Extension （ Ext201 ） via TIE (Supported at this version)

(4) From Mobile (A) to PSTN (C) via TIE (Supported at this version)

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Chapter 3

How to program

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One Numbered Extension

3. How to program

Pairing Setting by WEB-Maintenance Console

Set up pair extension number to “Wireless XDP/Shared Extension” field.The operation is same as S-XDP setup.

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One Numbered Extension

3. How to program

Pairing Setting by Feature Number dialing

Set/Cancel operation is available with Sub-Extension. The operation is same as S-XDP setup.

Note: COS setting for Main Extension must be “Allow” (default).

Main Ext Sub Ext

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Follow-me (CA integrate with public telephone number)

3. How to program

Phone numbers for Mobile/Home are setup on CA Contact information.

Mobile/Home phone number registration.

1919


3. How to program

How to make call to Outside Party from Mobile Phone.

1.Select “Phone (Mobile)” 2.Enter number for Outside party3.Make call

Note: -Once the Mobile Phone receives call from CA, CA become idle.Since then, CA could not handle the call. Therefore disconnect operation must be done with Mobile Phone, not CA.

-“Transfer to CO” setting of COS must be enable (Default).

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3. How to program

How to make call to Outside Party from Temporary Use Phone.

1.Select “Custom Phone Number”

3.Enter number for Outside party4.Make call

2.Enter “Temporary Phone number”

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3. How to program

UT Phone NT 54X/55X3rd party SIP

WAN:10.0.0.1/29

LAN:192.168.0.101Netmask:255.255.255.0GW:192.168.0.254

Internet

WAN: Global IP address provided by ISP

NS1000Router1

Router2

LAN:192.168.10.254/24(DHCP)

LAN:192.168.0.254/24(Static)

1. Diagram of system configuration example with External Router

Head office Remote office

<Port forward setting>

RTPSIPCWMP(HTTP)CWMP(HTTPs)SIP MLT DATA(HTTP)SIP MLT DATA(HTTPs)NTPMGCPPTAP

DSP#1-1:192.168.0.102DSP#1-2:192.168.0.103DSP#2-1:192.168.0.104DSP#2-2:192.168.0.105

Easy Remote Extension Installation -System Configuration-

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3. How to program

Protocol Range of port number Destination Description

RTP 16000-16511(UDP) 192.168.0.102 Send RTP to DSP#1-1

16512-17023(UDP) 192.168.0.103 Send RTP to DSP#1-2



2. Setup near end NAT router (Router1) Configure IP Port forwarding on near end NAT router for the following protocols to allow receiving certain IP packets from phones placed on remote location.

2.1 Common setting : RTP

*They are same configuration as port forward for SIP-Trunk .

Easy Remote Extension Installation -Router settings-

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3. How to program


SIP 15060(UDP) 5060(UDP)* 192.168.0.101 Send SIP to PBX LAN(PBX LAN IP Address)

CWMP(HTTP) 7547(TCP) 192.168.0.101 Send CWMP to PBX LAN(PBX LAN IP Address)

CWMP(HTTPS) 37547(TCP) 192.168.0.101 Send CWMP to PBX LAN(PBX LAN IP Address)

SIP-MLT DataDownload (HTTP)

7580(TCP) 192.168.0.101 Send Data to PBX LAN(PBX LAN IP Address)

SIP-MLT DataDownload (HTTPS)

37580(TCP) 192.168.0.101 Send Data to PBX LAN(PBX LAN IP Address)

NTP 123(UDP) 192.168.0.101 Send NTP to PBX LAN(PBX LAN IP Address)

2.2 For UT Phone : SIP / TR069 / NTP and 3rd party SIP phones : SIP

*SIP protocol needs port number conversion to 5060 from 15060.


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3. How to program


MGCP 2727(UDP) 192.168.0.101 Send MGCP to PBX LAN(PBX LAN IP Address)

PTAP 9300(UDP) 192.168.0.101 Send PTAP to PBX LAN(PBX LAN IP Address)

2.3 For NT500 Phone : MGCP / PTAP


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Easy Remote Extension Installation -UT Phone/3rd Party SIP -

3. How to program

3. Setup NS1000 3.1 Setup for UT Phone and 3rd Party Phone

<IP Port Number settings >　 The following parameters are used for this example.

Click on [PBX Configuration] --> [1.Configuration] --> [1.Slot] --> [Site Property] -->Main

<- Default value

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3. How to program

<- Default value

Click on [PBX Configuration] --> [1.Configuration] --> [1.Slot] --> [V-SIPGW16] -->[Card Property]-->[Common settings]

Configure Start RTP port number for NAT. ( common setting with SIP-Trunk )


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3. How to program

Configure IP port number setting for Remote SIP Extension.

<- Set up WAN address on Router1

<- Default value

Click on [Media relay*] --> Edit the each parameters --> Click on [Apply], and [OK] * New tab for Media relay GW feature


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3. How to program

Note: Perform System Reset for changes to take effect.

<- Default value


2929

3. How to program

The following parameter must be blank in this example. “NAT-External IP address” is applied for each blank parameter. In case WAN address is different by protocol, these filed is available.

<- Must be blank


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3. How to program

<Terminal Registration >

Register UT Phone to Virtual UT-EXT card in Head office Network.

Register 3rd party SIP Phone to Virtual SIP-EXT card in Head office Network.


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3. How to program

<Remote setting for UT Phone port >

Click on [PBX Configuration] --> [1.Configuration] --> [1.Slot] -->[Virtual]-->[V-UTEXT32]--> [Port Property]

Select [Remote (MRG)] in the [Phone Location] column for UT Phone that will be used at a remote site.

Select [HTTPs] in the [Protocol for Remote SIP-MLT] column.

Click on [Apply], and [OK].


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3. How to program

Reboot the UT Phone by power reset or RESET command with the Phone manually.

Please wait until UT-SIP Phone is received the Remote Extension configuration.The UT-SIP Phone will download the Remote Configuration parameters.The UT-SIP Phone will be shown on display as following message


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3. How to program

<Remote setting for 3rd party SIP phone port >

Click on [PBX Configuration] --> [1.Configuration] --> [1.Slot] -->[Virtual]-->[V-SIPEXT32]--> [Port Property]

Select [Remote (MRG)] in the [Phone Location] column for SIP Phone that will be used at a remote site.



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3. How to program

<Terminal connection in Remote Office >


WAN:10.0.0.1/29

LAN:192.168.0.101Netmask:255.255.255.0GW:192.168.0.254

Internet


NS1000Router1

Router2

LAN:192.168.10.254/24(DHCP)

For UT Phone Change network setting on local menu to DHCP from Static mode in this example. And connect to Remote Office network.

For NT Phone Change network setting on local menu to DHCP from Static mode in this example. Change SIP server domain address to 10.0.0.1(Router 1:WAN) on local program menu. And connect Remote Office network.

Static mode ->DHCP mode


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3. How to program

2.2 UT Phone remote extension setting without pre-registration.

Without pre-registration in Head office, UT Phone is available as remote extension with specified configuration file.The procedure is basically same as remote extension feature with SBC.Please refer to following document for details.

UT Phone

LAN:192.168.0.101Netmask:255.255.255.0GW:192.168.0.254

Internet


NS1000Router1

Router2

LAN:192.168.10.254/24(DHCP)Configuration file

SE Support site->Reference Sheet (https://eww.netreg.panasonic.co.jp/kms/)Media5 Mediatrix501 (Setup_Guide_for_Media5_SBC_and_NS1000_Ver2_(LAN_Scenario)_Ver1_2.pdf) 5.2 Procedure for Method 2 with KX-UT Series SIP Phones.

Easy Remote Extension Installation -UT Phone-

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3. How to program

2.3 Setup for NT Phone

<IP Port Number settings >　　 The following parameters are used for this example.

Click on [PBX Configuration] --> [1.Configuration] --> [1.Slot] -->[V-IPEXT32] --> [Card Property] -->Common setting

<- Default value

Easy Remote Extension Installation -NT Phone-

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3. How to program

<- Enter WAN address in Router1

<- Default value

Click on [Media relay*] --> Edit the each parameters --> Click on [Apply], and [OK] * New tab for Media relay GW feature


Configure IP port number setting for Remote IP Extension.

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3. How to program

<Terminal Registration >

Register NT Phone to Virtual IP-EXT card in Head office network.


3939

Easy Remote Extension Installation -NT Phone -

3. How to program

<Remote setting for NT Phone port >

Select [Remote (MRG)] in the [Phone Location] column for NT Phone that will be used at a remote site.


Click on [PBX Configuration] --> [1.Configuration] --> [1.Slot] -->[V-IPEXT32] --> [Port Property] -->Remote Place

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3. How to program

<Terminal connection in Remote Office>


WAN:10.0.0.1/29

LAN:192.168.0.101Netmask:255.255.255.0GW:192.168.0.254

Internet


NS1000Router1

Router2

LAN:192.168.10.254/24(DHCP)

LAN:192.168.0.254/24(Static)

-Change network setting on NT phone to DHCP from Static mode in this example. Change PBX address to 10.0.0.1(Router 1 WAN) in local program menu. And connect Remote Office network.


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3. How to program

NT 54X/55X

WAN:10.0.0.1/29

LAN:192.168.0.101Netmask:255.255.255.0GW:192.168.0.254

Internet


NS1000Router1

Router2

LAN:192.168.10.254/24(DHCP)

LAN:192.168.0.254/24(Static)

Without pre-registration in Head office, NT Phone is available as remote extension with the following procedure.

1. Enter WAN address on terminal local menu.2. Register NT Phone with Web-MC.

1.Enter WAN address on local menu.

2.4 NT Phone remote extension setting without pre-registration.

2.Registration


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3. How to program

2.4 Media Relay GW with Built in Router


WAN:10.0.0.1/29

LAN:192.168.0.101Netmask:255.255.255.0GW:192.168.0.254

Internet


NS1000

Router1

Router2

LAN:192.168.10.254/24(DHCP)

LAN:192.168.0.254/24(Static)

-Even if use Built in Router, the configuration for remote extension is basically same as in case of external router. -Please see “4 NS1000 V3.0 Maintenance Feature Enhancement_xxx.pptx” for Router functions.

<Port forward setting>RTP,SIP,MGCP,CWMP ……


Easy Remote Extension Installation -Built in Router-

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END

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Appendix

45

Appendix

Easy Remote Extension Installation with Terminal redundancy

Refer to the following document.

(Reference)NS1000 V3.0 Terminal_redunduncy_for_MRG_XXXX.pptx

46

Modification

20130806-01 　 2 NS1000 V3.0 Remote worker features_Rev1.0_06Aug2013.pptx - 1st release

Documents

NS1000 V3.0 - Remote worker features -