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October 2017 © State of New South Wales (NSW Fair Trading), 2017 Creative Commons Attribution 4.0 licence. For information: fairtrading.nsw.gov.au/ftw/Copyright.page This publication must not be relied on as legal advice. For more information about this topic, refer to the appropriate legislation. Information role of NSW Fair Trading NSW Fair Trading provides assistance and information for consumers about buying goods and services and advises businesses and traders on fair and ethical practices in New South Wales. The aim is to achieve fairness for all in the marketplace. To become a Think Smart Partner contact Neneth Costa Communications Advisor - (CALD) NSW Fair Trading Tel: 9619 8705 neneth.costa@finance.nsw.gov.au Partnership agreements NSW Fair Trading can provide FREE speakers to present at your next community event, information session, seminar and workshop. We can adapt one or more topics to suit your audience. Topics include: Know your shopping rights • Be scam aware • Buying safe products Buying a car (Revved up) • Hiring a tradie Living in a strata scheme • Renting a home MoneyStuff - shopping, phone contracts and comparing prices Moving into a retirement village Living in a mobile home park (land lease communities) Planning for a funeral A guide for incorporated associations Australian Consumer Law explained for small businesses. Our presenters are experienced in delivering expert information about your consumer rights and responsibilities. To request a speaker, email FairTradingSeminars@finance.nsw.gov.au or call 13 32 20. Resources in other languages Fair Trading provides a range of FREE information in other languages to help educate consumers. Visit our website at www.fairtrading.nsw.gov.au and select ‘Languages’ to access web pages and publications in over 30 languages. You can also access videos in community languages on specific topics relating to consumer and renting rights from our YouTube channel. NSW Fair Trading Like us on Facebook facebook.com/FairTradingNSW Follow us on Twitter twitter.com/NSW_FairTrading View our videos on YouTube youtube.com/NSWOFT Subscribe to our news feeds www.fairtrading.nsw.gov.au www.fairtrading.nsw.gov.au Enquiries 13 32 20 Language assistance 13 14 50 (ask for an interpreter in your language) TTY 1300 723 404 for hearing impaired Think Smart on consumer rights Introducing

NSW Fair Trading Think [email protected] or call 13 32 20. Resources in other languages Fair Trading provides a range of FREE information in other languages

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Page 1: NSW Fair Trading Think Smart...FairTradingSeminars@finance.nsw.gov.au or call 13 32 20. Resources in other languages Fair Trading provides a range of FREE information in other languages

October 2017

© State of New South Wales (NSW Fair Trading), 2017

Creative Commons Attribution 4.0 licence. For information: fairtrading.nsw.gov.au/ftw/Copyright.page

This publication must not be relied on as legal advice. For more information about this topic, refer to the appropriate legislation.

Information role of NSW Fair TradingNSW Fair Trading provides assistance and information for consumers about buying goods and services and advises businesses and traders on fair and ethical practices in New South Wales. The aim is to achieve fairness for all in the marketplace.

To become a Think Smart Partner contact

Neneth Costa Communications Advisor - (CALD)

NSW Fair Trading Tel: 9619 8705

[email protected]

Partnership agreementsNSW Fair Trading can provide FREE speakers to present at your next community event, information session, seminar and workshop. We can adapt one or more topics to suit your audience.

Topics include: • Know your shopping rights

• Be scam aware

• Buying safe products

• Buying a car (Revved up)

• Hiring a tradie

• Living in a strata scheme

• Renting a home

• MoneyStuff - shopping, phone contracts and comparing prices

• Moving into a retirement village

• Living in a mobile home park (land lease communities)

• Planning for a funeral

• A guide for incorporated associations

• Australian Consumer Law explained for small businesses.

Our presenters are experienced in delivering expert information about your consumer rights and responsibilities.

To request a speaker, email [email protected] or call 13 32 20.

Resources in other languagesFair Trading provides a range of FREE information in other languages to help educate consumers. Visit our website at www.fairtrading.nsw.gov.au and select ‘Languages’ to access web pages and publications in over 30 languages.

You can also access videos in community languages on specific topics relating to consumer and renting rights from our YouTube channel.

NSW Fair Trading

Like us on Facebook facebook.com/FairTradingNSW

Follow us on Twitter twitter.com/NSW_FairTrading

View our videos on YouTube youtube.com/NSWOFT

Subscribe to our news feeds www.fairtrading.nsw.gov.au

www.fairtrading.nsw.gov.au Enquiries 13 32 20 Language assistance 13 14 50 (ask for an interpreter in your language)

TTY 1300 723 404 for hearing impaired

Think Smart on consumer rights

Introducing

Page 2: NSW Fair Trading Think Smart...FairTradingSeminars@finance.nsw.gov.au or call 13 32 20. Resources in other languages Fair Trading provides a range of FREE information in other languages

Think Smart initiatives• workshops/seminars/information

sessions for community workers and community groups

• seminars targeting CALD traders • multicultural conferences• Fair Trading information stalls at

multicultural events• educational resources in community languages - Renting a home: a tenant’s guide to rights

and responsibilities DVD in 17 languages - My Consumer Rights animatic DVD in 11

languages - Buying a used car in

6 languages - Help with Tenancy

problems in 3 languages

- Rental Bonds online in 4 languages

• multilingual website• quarterly Think Smart

newsletter• translated information• language radio program

interviews and talkback• consumer awareness for

international students• community consultation

About Think Smart Think Smart is a community education initiative by NSW Fair Trading aimed at increasing awareness and understanding of consumer rights issues with community members from culturally and linguistically diverse (CALD) communities in New South Wales.

Think Smart is about working and building long-term relationships through partnerships with community organisations and multilingual media.

What does it involve?NSW Fair Trading invites participation from community organisations and multilingual media to work with Fair Trading in educating and providing awareness on consumer rights issues with CALD communities.

Values and trade practices in Australian society are different from many overseas countries. In Australia, every individual has the right to be protected from unfair business practices. Tradespeople and business operatives need to be aware of their obligations under Fair Trading laws.

Partnership agreementsParticipating in Think Smart involves signing a Partnership Agreement with NSW Fair Trading. The Agreement outlines the role each party undertakes to actively promote consumer rights issues to CALD communities.

Think Smart partners are expected to:• actively distribute information on consumer issues to clients, community workers and staff

• participate in, or organise promotional events with a consumer issue focus

• promote the services of NSW Fair Trading to clients, community workers and target audience

• provide regular feedback and evaluation of the partnership to NSW Fair Trading.

In the partnership, Fair Trading provides:• regular information sessions to targeted

community groups and training for community workers

• regular updates of topical stories on issues affecting local communities

• publications and promotional products

• media releases

• involvement in multicultural conferences, seminars and workshops

• a point of contact for information support.

What our partners say

Think Smart partners at a multicultural conference

“The Think Smart initiative should be applauded as it incorporates real resources and strategies that can be utilised by services such as ours.

Metro Migrant Resource Centre

“Our staff are better trained on dealing with issues relating to consumer rights. Better information flows to our clients resulting in higher satisfaction levels.

Chinese Australian Services Society (CASS)

“We have timely, clear information from Fair Trading. We have been able to access personnel to make presentations to some of our groups on topics of choice and interest.Northern Settlement Services

“We now have direct telephone contact to Fair Trading officers, better access to printed materials and are more aware of Fair Trading information through their website.

Vietnamese Community Association

“Being a Think Smart Partner has given GMCC access to information for the communities we work with and an opportunity to influence the programs and information provided by Fair Trading.

Granville Multicultural Community Centre (GMCC)