OCR Nationals – Unit 1AO4 – Business Documents

Overview of AO4

To produce a variety of different business documents for the company

Success Criteria

Pass

Create at least a business letter and 2 other business

documentsApply some formatting to your documentsUse spell checkerInclude graphics from more than 1 source

Merit

Create at least a business letter and 3 other business

documentsUsed a consistent layout (housestyle) to all documentsUsed spell and grammar checker; edit to improve and

correct errorsInclude graphics from a range of sourcesInclude tables, graphs and charts

Distinction

Create at least a business letter and 4 other business

documents including a mail merge letter and a multi-page

newsletterInserted fields, including date and document information

What do you know about business documents?

Recap of Business Documents Business Documents have a house style – logo, fonts,

images etc. – and it is used to make a set of documents that look co-ordinated

What evidence do you need to produce?

LetterBusiness

CardMemo

Flyer NewsletterMail Merge

Letter

Click on a button below to find out more

Evidence of: A Business Letter

A business letter is a letter written in formal language, usually used when writing from one business organisation to another, or for correspondence between such organisations and their customers, clients and other external parties.

Your letter must have:

o A letterhead – logo and all contact details e.g. address, telephone, email and so ono The dateo Name and address of recipient – no commaso All left aligned – no indent

Evidence of: A Business Letter

Letter Elements

Evidence of: A Business Letter

Letter Elements (Top of letter)

Evidence of: A Business Letter

Letter Elements (Middle of letter)

Evidence of: A Business Letter

Letter Elements (End of letter)

Evidence of: A Business Letter

Example Letter

Evidence of: A Business Letter

Example Letter

Evidence of: A Business Card

A business Card is a small card on which is printed, typically, a person's name, job title, firm, business address, and telephone number.

Your Business Card needs to inform contacts who you are, you contact details, position with in Downloadable Tunes and

the company "house style".

Evidence of: A Business Card

Example Business Cards

Evidence of: A Memo

A memo is a document sent within a company (internal), usually a shorter piece of writing with specific content. Unlike an essay, a memo is geared towards highlighting certain aspects.

Your memo needs to tell the owner (your teacher) of Downloadable Tunes that the changes that they

requested to the spreadsheet and database have been completed.

Evidence of: A Memo

Memo’s does and don'ts

•Don’t use ‘Dear’ or ‘yours sincerely’•Do you the ‘house style’ e.g. company logo/font size and style/company name

Example Memos

Evidence of: Flyer / Poster / Leaflet (Higher Level)

A flyer is a single sheet of paper handed out or posted on a wall to advertise or announce something

A poster is an advertisement for a product, service or event, consisting of text and/or an image on a single piece of paper

A leaflet is a booklet to advertise something

You must create a flyer/poster or leaflet which will be sent with the business letter to all customers. It must promote the

"buy one get one" offer

Evidence of: Flyer / Poster / Leaflet (Higher Level)

Example Flyer/Poster and Leaflets

Evidence of: A Newsletter (Higher Level)

These are a good way for companies to inform customers of new products and sales promotions

Evidence of: A Newsletter (Higher Level)

Planning your newsletter (Ideas of what you could put in your newsletter)

Evidence of: A Newsletter (Higher Level)

Example Newsletter

Evidence of: A Newsletter (Higher Level)

Example Newsletter

Evidence of: A Newsletter (Higher Level)

What you could include in your newsletter

•Text - such as the company history, special offers and music reviews

•Images - choose at least two of the following:•   scanned images of Downloadable staff• clipart images•    digital camera images of Downloadable staff•    the Downloadable Tunes logo• Images from the Internet (must be copyright free and sourced)• Graphs (which you have created and could be based upon information about the different customer groups. E.g. age and towns)

Evidence of:A letter that uses a database of names and addresses, together

with a template document of a letter, to produce multiple copies of the letter, each personally addressed to a different recipient

Mail Merge Letter

Evidence of: Mail Merge Letter

Your letter is to advertise the ‘Buy one get on free’ offer and will link to the database that

you were given by your teacher