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October 2002 www.qimpro.com 1
SIX SIGMA BLACK BELT
Summary of Steps
October 2002 www.qimpro.com 2
Summary of Steps
STEP 1: Establish process management responsibilities
STEP 2: Define process and identify customer requirements
STEP 3: Define and establish measures
STEP 4: Assess conformance to customer requirements
STEP 5: Investigate process to identify improvement
opportunities
STEP 6: Rank improvement opportunities and set objectives
STEP 7: Improve process quality (apply Quality Improvement
Cycle)
October 2002 www.qimpro.com 3
Step 1
Establish process management responsibilities
OWNER
D
October 2002 www.qimpro.com 4
STEP 1: OBJECTIVES
Identify the owner in charge of the end-to-end
process
Identify responsibility of all process members
D
October 2002 www.qimpro.com 5
STEP 1: KEY ACTIVITIES
Review owner selection criteria
Identify owner and process members
Establish review responsibilities of owner and
process members
D
October 2002 www.qimpro.com 6
STEP 1: Tools/Techniques
Multivoting
Nominal Group Technique
D
October 2002 www.qimpro.com 7
STEP 2
Define process and identify customer
requirements
Decide on effective measure Find out how well you are doing
Find out how well you are doing
Establish Process Management Review owner selection criteria Nominal group technique Decide on Effective measures
Decide on Effective measures
Establish Process Management
Nominal group technique
Decide on Effective measures
Decide on Effective measures
Establish Process
Management
Establish Process
Management
Review owner selection criteria
Nominal group technique
Decide on Effective measures
Decide on effective measure
Find out how well you are doing
Find out how well you are doing
Find out how well you are doingFind out how well you are doing
Find out how well you are doingDecide on effective measure
Nominal group
technique
Decide on Effective measures
D
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STEP 2: OBJECTIVES
Understand how the process operates at a high
level and what is required of it
D
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STEP 2: KEY ACTIVITIES
Define process boundaries and major groups,
outputs and customers, inputs and suppliers, and
subprocesses and flows
Conduct customer needs analysis
Define customer requirements and communicate
your own requirements to suppliers
D
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STEP 2: Tools/Techniques
Affinity Diagram Benchmarking Block Diagram Customer Needs Analysis Customer/ Supplier Questionnaire Interview Focus Group Survey Tree Diagram D
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STEP 3
Define and establish measures
MEASUREMENTS
M1 M2 M3
M
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STEP 3: OBJECTIVES
Determine what needs to be measured and
controlled to meet customer requirements
M
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STEP 3: KEY ACTIVITIES
Decide on effective measures
Review existing measures
Install new measures and reporting system
Establish customer satisfaction feedback system
M
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STEP 3: Tools/Techniques
Brainstorming Interview Multivoting Nominal Group Technique Focus Group Survey
M
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STEP 4
Assess conformance to customer requirements
M
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STEP 4: OBJECTIVES
Find out how well you are doing against customer
requirements and how well suppliers are doing
against your requirements
M
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STEP 4: KEY ACTIVITIES
Collect and review data on process operations
Identify and remove causes of abnormal variation
Compare performance of stable process to
requirements and determine chronic problem
areas
M
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STEP 4: Tools/Techniques
Brainstorming Cause and Effect Diagram Control Chart Graph Interview Multivoting Nominal Group Technique Pareto Diagram Survey M
October 2002 www.qimpro.com 19
STEP 5
Investigate process to identify improvement opportunities
Copy document
Production Coordination
Document
Receive Document
Enter Specs in Log
Review Spec
Start/ Re-start Job
Machine Jams?
Bind Copies
Bind documents
Fix Jam
Call for Pick-up
Original & Copies
Production Coordination
N
NY
Y
A
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STEP 5: OBJECTIVES
Identify internal process problems affecting
customer satisfaction and costs
Identify process simplification opportunities
A
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STEP 5: KEY ACTIVITIES
Gather data on process problems
Identify potential process problem areas to pursue
Document potential problem areas
Gather data on subprocess problems
Identify potential subprocess problems to pursue
A
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STEP 5: Tools/Techniques
Brainstorming Flowchart Interview Multivoting Nominal Group Technique Pareto Diagram
A
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STEP 6
Rank improvement opportunities and set objectives
5
4
3
2
1
0
100
80
60
40
20
0
65%
90%
97%
Missing pages Pages out of order
Pages upside down
Wrong cover stock
Other A
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STEP 6: OBJECTIVES
Decide on order of fixing problems
Set targets for improvement
A
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STEP 6: KEY ACTIVITIES
Review improvement opportunities
Establish priorities
Negotiate objectives
Decide on improvement projects
A
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STEP 6: Tools/Techniques
Decision Matrix Graph Histogram Multivoting Nominal Group Technique Pareto Diagram
A
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STEP 7
Improve process quality (apply Quality Improvement Cycle)
(GREEN BELT)
Breakthrough
Old Level
New Level I/C
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STEP 7: OBJECTIVES
Achieve new level of process performance
I/C
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STEP 7: KEY ACTIVITIES
Organize team and develop action plan
Determine root causes (diagnostic journey)
Test and implement solution (remedial journey)
Hold the gains
Perform periodic process review
I/C
October 2002 www.qimpro.com 30
STEP 7: Tools/Techniques
Action Plan Cause and Effect diagram Cause and Effect/Force Field Analysis Control Chart Data Collection Form Decision Matrix Flowchart Graph Histogram Pareto Diagram Problem Definition Checklist I/C
