October Training Programs Industry Outreach Training ...OSHA 30-Hour General Industry Outreach Training October 2009 ©ERA Training PAGE 3 All successful par-ticipants will re-ceive

Employers Resource Association

1200 Edison Dr.

Cincinnati, OH 45216-2276

Phone: 513.679.4120

Fax: 513.679.4139

Toll free: 888.237.9554

www.hrxperts.org

OSHA 30-Hour General

Industry Outreach Training

FMLA Essentials

Making the Transition to

Supervisor

Excellence in Leadership II

Your AAP & OFCCP Hot

Buttons: Compensation,

Testing and Applicant

Tracking

Microsoft Office Training

Human Resource Manage-

ment II

Excellence in Leadership I

Got Teambuilding?

OFCCP Audit—Are You

Ready?

Workplace Harassment:

Awareness and Prevention

Delivering Employee Per-

formance Appraisals and

Feedback

www.hrxperts.org

O C T O B E R 2 0 0 9

Uncertain about which programs are right for a particular in-

dividual or group? Wondering about the details of bringing a

training program on-site? Please call any member of your

Association’s training department at 513.679.4120 or e-mail

[email protected]. We welcome your questions and can

help you select programs or other training interventions to meet your

exact needs.

Ralph Neal, SPHR Vice President, Educational Services

Jerry Yingling, B.S. Ed. Learning & Development Consultant

Susan Sterritt, SPHR Learning & Development Consultant

Brandi Helton Training Coordinator

Lora Blanken Training Assistant

October Training Programs

Inside this issue:

How to Register

Advance registration for all

training programs and Executive

Briefings is necessary and should

be made as early as possible to

reserve space. To register by

phone, or for more information

about course content, please call

Brandi at (513) 679-4120. Or, if

you prefer, simply register by fax

at (513) 679-4139, or by mail to

our office using the address on

the back of this booklet. Please

print the program name and

starting date, and your company’s

name and phone number along

with the names of the participants

you’d like to register. Registra-

tion is limited to ensure partici-

pants receive proper attention.

Registration by e-mail is another

option: [email protected].

We encourage you to enroll early

to avoid disappointment and to

take advantage of additional

discounts described below, avail-

able only to members.

Member Discounts

Take advantage of these spe-

cial discounts! Members who

register three or more participants

for the same program at least

fourteen (14) calendar days in

advance of the program will

receive a 5% Group Discount.

Members whose payment is

received in our office at least

fourteen days in advance of the

program start date will receive a

5% Earlybird Discount. You can

receive both discounts by paying

for your group so that your remit-

tance is received by the Earlybird

date.

Cancellation Policy

Because definite commitments

must be made to instructors,

program participants, caterers

and others, cancellations for a

training credit or refund will be

accepted if made in writing 48

hours prior to the start of the

program. Please feel free to

make appropriate substitutions at

any time prior to the start of the

program. We must bill ―no

shows‖ and late cancellations at

the full program price. In the

event that the Association must

cancel a program, we will notify

all participants promptly and, if

prepaid, your choice of a full

refund or training credit will be

given.

SPHR/PHR/GPHR

Recertification Credits

Employers Resource Associa-

tion is pleased and proud to

announce that many of its pro-

grams have been approved for

credit toward recertification of

your SPHR/PHR/GPHR credential

from SHRM/HRCI. Now is your

opportunity to get recertification

credit and broaden your horizons

as most every program has been

accepted. Classes of interest that

may have not afforded you credit

toward recertification now qualify

for credit. Each individual flyer

will be marked with the appropri-

ate number of recertification

credits.

Registration Information

The use of this seal is not an endorse-

ment by the HR Certification Institute

of the quality of the program. It

means that this program has met the

HR Certification Institute’s criteria to

be pre-approved for recertification

credit.

PAGE 2 October 2009 ©ERA Training

This five-session program will

cover all of the major OSHA

standards, how they apply to

general industry and what com-

panies need to do to meet the

requirements. There is no other

program that offers as much

comprehensive information about

the OSHA standards. Partici-

pants will learn how to take the

OSHA standards and apply them

immediately to their organiza-

tions. This program has been

used by thousands of safety

professionals over the years to

guide the development of effec-

tive safety programs for their

businesses.

Learning Objectives

• OSHA Act, General Duty

Clause, inspections, citations,

penalties and basic record

keeping

• Walking-working surfaces

• Means of egress and fire

protection

• Electrical

• Personal protective equip-

ment (PPE)

• Materials handling

• Hazard communication

(Hazcom)

• Hearing conservation

• Hazardous materials

(flammable)

• Respiratory protection

• Permit-required confined

space

• Control of hazardous energy

(LO/TO)

• Machine safe-guarding

• Hand and portable power

tools

• Blood-borne pathogens

*All subjects listed above conform to the

new OSHA (2009) requirements set forth

and adopted February, 2009.

Who Should Attend?

Safety and human resource

professionals, department heads,

supervisors, safety committee

representatives and anyone who

has a need for deeper under-

standing of current OSHA stan-

dards.

Dates and Times:

Thursdays, October 1, 8, 15, 22

& 29, 2009

9:00 a.m. – 4:00 p.m.

Lunch is included

Instructor: Billy Ring, Associate

Instructor

PHR/SPHR/GPHR Recertifica-

tion Credits: 30

CEUs/CPEs: 3.0 /not available

Location: Employers Resource

Association - Cincinnati

Member Fee: $465.00

(Including CFR 1910: $515.00)

Nonmember Fee: $650.00

OSHA 30-Hour General

Industry Outreach Training


All successful par-

ticipants will re-

ceive a course

completion card

from OSHA

shortly after com-

pleting the pro-

gram.

Participants should

bring their OSHA CFR

1910 Handbook, if pos-

sible.

The use of this seal is not an

endorsement by the HR Certifi-

cation Institute of the quality of

the program. It means that this

program has met the HR Certifi-

cation Institute’s criteria to be

pre-approved for recertification

credit.

This program is designed to

provide a working knowledge of

FMLA requirements and is ideally

suited for growing organizations

at or near the 50-employee

threshold of regulation, or any

manager new to the FMLA.

Learning Objectives

• Effectively determine the key

qualifiers that must occur

before an employer is ex-

pected to grant job-protected

family and medical leave to its

employees

• Identify an employer’s essen-

tial obligations in handling and

resolving requests from em-

ployees for job-protected

leave under FMLA

• Discuss what an employer can

legally require with regard to

employees who are eligible for

job-protected leave under

FMLA

• Effectively deal with those

situations in which you must

comply with FMLA, state

workers’ compensation laws

and ADA

Who Should Attend?

HR managers, HR assistants,

CFOs, managers, small business

owners.

Dates and Times:

Thursdays, October 1 & 8, 2009

8:30 a.m. – 11:30 a.m.

Instructor: Tom Eberwein, J.D.,

SPHR, HR Compliance and Asso-

ciation Counsel




tion Credits: 6

CEUs/CPEs: 0.6/6 management

Member Fee: $155.00


FLMA Essentials









credit.

This program is designed specifi-

cally for the newly promoted

supervisor or someone who will

soon make the transition. It is

designed to introduce supervisors

to the dynamic nature of their

new role and to the fundamental

skills necessary to be immedi-

ately effective in that role.

Learning Objectives

• Distinguish between old and

new roles, responsibilities and

relationships

• Master key functions and

duties of supervisors

• Identify the difference be-

tween aggressive and asser-

tive behaviors

• Develop communication skills

to effectively influence others

• Give ongoing feedback and

recognition

• Provide effective coaching and

conflict management

• Manage time and identify

priorities by setting S.M.A.R.T.

goals

• Develop and implement an

action plan for future success

Who Should Attend?

Potential and new supervisors

preparing for a leadership role

and those who plan on attending

Excellence in Leadership I.

Dates and Times:

Tuesdays, October 6, 13, 20 &

27, 2009

8:15 a.m. – 12:15 p.m.

Instructor: Ralph Neal, SPHR,

Vice President, Educational Ser-

vices




tion Credits: 16

CEUs/CPEs: 1.6/16 manage-

ment

Member Fee: $340.00


Making the Transition

to Supervisor









credit.

This program builds on the con-

cepts developed in ―Excellence in

Leadership I‖. Participants take a

detailed look at communicating to

influence others, communicating

with employees regarding per-

formance issues, coaching for

performance improvement,

providing praise and recognition,

managing conflict with subordi-

nates and with peers, and how to

delegate effectively. The pro-

gram finishes with an important

look into a managers need to

understand all types of workplace

harassment for what they are,

providing information on how to

spot and stop it, and the organi-

zation’s obligation to investigate

and eliminate it.

Learning Objectives

• Improve communication skills

to influence and gain coopera-

tion

• Complete a conflict style self-

assessment

• Develop conflict management

strategies utilizing various

models: HEAR, AEIOU and Six

Essential Techniques

• Apply six-step coaching

method and role-play coaching

scenarios

• Effectively use the progressive

discipline process

• What to do if employees show

no improvement

• How to ―fire without fear‖

• Protect your organization

against claims of workplace

harassment and discrimination

• Use delegation as a tool for

development

Who Should Attend?

Supervisors, managers, exempt

team leaders and EL I graduates.

Dates and Times:

Tuesdays, October 6, 13, 20, 27,

November 3 & 10, 2009

8:15 a.m. – 12:15 p.m.

Instructor: Jerry Yingling, B.S.

Ed., Learning and Development

Consultant



PHR/SPHR/GPHR Strategic

Management Credits: 24


ment

Member Fee: $400.00


Excellence in

Leadership II









credit.

This comprehensive program, led

by a 26-year veteran of the

OFCCP, provides an extensive

review of the most up-to-date

strategies employed by the

OFCCP in evaluating a federal

contractor’s adherence to and

compliance with the latest regula-

tions. Participants will learn new

HR methods and terminology and

ways to avoid exposure to poten-

tial financial liability in an OFCCP

audit. This valuable program

affords participants practical

discussions in and hands-on

learning about OFCCP’s interpre-

tation and application of these

new strategies in their investiga-

tive process.

Learning Objectives

• Distinguish ―Internet Appli-

cants‖ and integrate them

appropriately into your appli-

cant pool for tracking and

assessment

• Evaluate your compensation

practices and detect possible

issues prior to an OFCCP audit

• Recognize ―Tests‖ per OFCCP’s

regulations and evaluate

whether further review of

existing practices is necessary

Who Should Attend?

Any professional involved in the

development or implementation

of an Affirmative Action Program

or having responsibility for any

part of the HR process of hiring,

promoting or terminating employ-

ees.

Dates and Times:

Wednesday, October 7, 2009

8:30 a.m. – 12:30 p.m.

Instructor: Joyce Morgan,

Associate Instructor




tion Credits: 4

CEUs/CPEs: 0.4/not available

Member Fee: $110.00


Your AAP & OFCCP Hot Buttons:

Compensation, Testing and

Applicant Tracking









credit.

Microsoft Office

Training


Individual Classes

Members: $175.00

Nonmembers: $245.00

Suite Prices*

Members: $600.00

Nonmembers: $840.00

*Suites are any four classes

for the same participant,

paid for in advance.

*Each program is four hours

in length.

Call the Training Department

to take advantage of Member

discounts.

Member Discounts:

Register three or more peo-

ple at least 14 calendar days

prior to the program to qual-

ify for a 5% Group Dis-

count. Members who are

paying 14 calendar days

prior to the program may

also take a 5% Earlybird

Discount. Receive an addi-

tional 5% Advance Pur-

chase Discount when 40 or

more classes are purchased

and paid for 14 calendar

days prior to the first pro-

gram date.

Date 8:30 a.m. - 12:30 p.m. 1:00 p.m. - 5:00 p.m.

October 7, 2009

Microsoft Outlook I Microsoft Excel II

October 14, 2009

Microsoft Word I Microsoft Excel III

October 21, 2009

Microsoft PowerPoint I Microsoft Excel IV

October 28, 2009

Microsoft Excel I Microsoft Word II

Date 8:30 a.m. - 12:30 p.m. 1:00 p.m. - 5:00 p.m.

November 3, 2009


November 10, 2009


November 17, 2009


November 24, 2009

Microsoft Excel I PowerPoint II

Date 8:30 a.m. - 12:30 p.m. 1:00 p.m. - 5:00 p.m.

December 1, 2009


December 8, 2009


December 15, 2009


December 22, 2009

Microsoft Excel I Microsoft Word II

This follow-up course builds upon

HRM I and provides a deeper

analysis of issues facing the HR

professional. This program con-

centrates on applying sound

management practices to the HR

function. Participants will learn

how to review practices, policies

and procedures for consistency.

The focus then shifts to the

implementation of strategies for

positive employee relations,

including compensation and

benefit practices and employee

relations developments. Specific

discussion will center on protect-

ing the company from agency

challenges and charges and how

to coach and counsel employees

with behavior or performance

problems. Guidance for the

formal performance evaluation

process rounds out the program.

Learning Objectives

• Develop HR policies and proce-

dures that do not violate

federal and state employment

and labor relations laws

• Improve employee relations

and retention with goals and

accountabilities for all leaders,

including first-line supervisors

• Know what your company

expects you to do when an

agency pays you a visit

• Prepare for and improve

chances of prevailing in an

unemployment hearing

• Effectively deal with difficult

coaching situations—for direct

reports as well as when coach-

ing other supervisors and

managers

Who Should Attend?

HRM I graduates and any HR

generalist or administrator.

Dates and Times:

Wednesdays, October 14, 21, 28,

November 4, 11 & 18, 2009

8:30 a.m. – 12:00 p.m.

Instructor: Susan Sterritt,

SPHR, Learning and Development

Consultant




tion Credits: 21


ment

Member Fee: $380.00


Human Resource

Management II









credit.

This intensive workshop is a key

component o f the co re

―Excellence in Leadership‖ series

for managers and supervisors.

Participants will be exposed to a

variety of competencies neces-

sary to be successful leading

others in today’s complex work-

place. Highly interactive, partici-

pants will apply what they learn

while in the classroom.

Learning Objectives

• Adopt the qualities of a great

leader

• Use authority and influence

appropriately

• Flexing leadership styles to

meet the needs of team mem-

bers

• Discover the ―true‖ nature of

motivation

• Utilize motivational techniques

to get better results

• Identify the laws that govern

the workplace such as Title

VII, FLSA, FMLA, OSHA, ADA

and many more

• Avoid common leadership

landmines that land them and

the company in legal trouble

Who Should Attend?

Any manager or supervisor with

six months or more experience.

Less than six months should

consider Making the Transition to

Supervisor.

Dates and Times:

Thursdays, October 15, 22, 29,

November 5, 12 & 19, 2009

8:15 a.m. – 12:15 p.m.



Consultant



PHR/SPHR/GPHR Strategic

Management Credits: 24


ment

Member Fee: $400.00


Excellence in

Leadership I









credit.

Don’t just study teambuilding—

experience it! In this powerful

experiential learning program,

participants will spend approxi-

mately 3 hours engaged in out-

door activities and 3 hours in the

classroom. The sessions are

designed to complement one

another by bringing the experien-

tial elements of hands-on activity

from the field into the classroom.

The Joy Outdoor Education Cen-

ter, with over 30 years of experi-

ence, is Southwest Ohio’s leading

expert in bringing experienced-

based learning into the business

environment and is our partner in

this dynamic program.

Learning Objectives

• Identify how high-functioning

teams work

• Learn causes of team dysfunc-

tion

• Assess your behavioral style

and the ―pinch-points‖ it

creates

• Overcome behavioral style

―pinch-points‖

• Use communication as a team

building tool

Who Should Attend?

Teams and leaders at all levels

who seek to be part of a highly

functional team.

Dates and Times:

Friday, October 16, 2009

9:00 a.m.—3:30 p.m.

Lunch is included

Instructor: Jerry Yingling, B.S.

Ed., Learning and Development

Consultant and Lisa Nack, Associ-

ate Instructor




Member Fee: $155.00


Got Teambuilding?









credit.

This program, led by a 26-year

veteran of the OFCCP, focuses on

evaluating practical day-to-day

HR policies and practices. It

allows the participants to identify

the steps involved in their own

personnel activity processes,

including application and hiring,

promotions and termination, and

their effectiveness if faced with

an OFCCP audit. This course

allows for interaction with the

presenter in learning how the

OFCCP conducts an audit, the

strategies they employ in analyz-

ing adverse impact, how priorities

to further scrutinize employers

are determined within the

Agency, and steps to take inter-

nally to evaluate and monitor HR

processes. The practical discus-

sions in this session are easy to

relate to your organization and

provide ways for communicating

with the OFCCP.

Learning Objectives

• Identify the steps involved in

your company’s personnel

processes of applicants/hires,

promotions and terminations

and relate them to the OFCCP

audit/investigation

• Measure and investigate

potential weaknesses in your

AAP and its implementation

prior to submitting any data or

records to OFCCP for or during

an audit

• Acquire insight into OFCCP’s

audit process and be able to

preempt problems that could

be costly if and when you are

selected for an audit by the

OFCCP

Who Should Attend?

Any professional involved in the

development or implementation

of an Affirmative Action Program

or having responsibility for any

part of the HR process of hiring,

promoting or terminating employ-

ees.

Dates and Times:


8:30 a.m.—12:30 p.m.

Instructor: Joyce Morgan,

Associate Instructor




tion Credits: 4


Member Fee: $110.00


OFCCP Audit -

Are You Ready?









credit.

This program is designed to help

educate managers to recognize

and understand workplace har-

assment, monitor for risky behav-

iors in their workplace, and

understand their responsibilities

to maintain a legal and respectful

work environment. This program

in its entirety should be used as a

basis to both educate and protect

your organization and to help

fulfill the organization’s require-

ments to ―take reasonable care‖

to prevent sexually harassing

behavior.

Learning Objectives

• Understand how harassment

falls under the description of

discrimination as described in

Title VII of the Civil Rights Act

of 1964

• Recognize the three types of

harassment: verbal, physical

and environmental

• Deal wi th harassment/

discrimination of all ―protected

classes‖

• Use Cooper’s Six Levels of

harassment to ―categorize‖ the

levels of offensiveness

• Protect the organization with

the two-prong affirmative

defense

• Properly hear and report

complaints that protect the

organization and employee

alike

• Recognize all other forms of

illegal harassment and dis-

crimination

Who Should Attend?

HR professionals, managers and

supervisors only. Not for hourly,

non-exempt employees or offend-

ers.

Dates and Times:

Tuesday, October 27, 2009

8:15 a.m.—12:15 p.m.



Consultant




tion Credits: 4


Member Fee: $110.00


Workplace Harassment: Awareness & Prevention









credit.

Performance management is a

critical and often mishandled

process. All too often, the per-

formance appraisal turns into an

annual bureaucratic exercise

loathed by manager and em-

ployee alike. This skill-building

workshop is designed to assist

managers, supervisors and HR in

the effective development and

delivery of the performance

appraisal as a powerful perform-

ance management tool.

Learning Objectives

• Recognize why performance

appraisals are so important

• Determine what to document

and what not to document

• Follow a 10-step process to

develop the appraisal

• Avoid common rating errors

that can ―contaminate‖ the

appraisal

• Master the 6-step delivery of

the appraisal

• Prepare in advance for em-

ployee reactions and concerns

• Practice coaching throughout

the evaluation cycle

Who Should Attend?

Anyone responsible for conduct-

ing employee performance ap-

praisals. Non-HR Management

series participants.

Dates and Times:


9:00 a.m.—3:30 p.m.

Lunch is included

Instructor: Ralph Neal, SPHR,

Vice President, Educational Ser-

vices




tion Credits: 5.5


Member Fee: $155.00


Delivering Employee Perform-

ance Appraisals and Feedback









credit.

November


Interpersonal Skills Development

Series

The Art of Letting Go

Situational Leadership

COBRA Essentials

Skill-Based Training Techniques

Communication Skills for Team-

work

The Role of the HR Assistant

Leadership Skills for Group Lead-

ers I

Taking Back Control of Your Time

Discipline and Discharge for

Managers and Supervisors

Managing to Preserve Your Union-

Free Environment

December


The Art of Negotiation: Strate-

gies for Success

We’ve Got to Stop Meeting Like

This

Diversity Effectiveness

Perfecting Your Presentation

Skills

Advanced FMLA

Behavioral Interviewing Tech-

niques

Write the Right Stuff

Wage and Hour Law Essentials

Anger Management

Management’s Rights in a Union-

Organizing Campaign

Upcoming Programs


Registration Form Please reproduce as needed

PAGE 11

Please reserve _________ spaces for the following program:

Program Title: __________

Program Date: __________

Name(s) of Participant(s): __________

________________________________________________________________________

Company: ________________________________________________________________________

Mailing Address: ________ __________

__________

Authorized by: ____________ Phone Number: __ __________

E-mail: Fax Number: __________

Please check all that apply:

Member Early Bird Discount (Payment must be received 14 days in advance.)

Nonmember* Group Discount (3 or more registered 14 days in advance.)

CANCELLATION POLICY: Substitutions may be made at any time. No-shows or cancellations

within 2 full business days will be charged.

_____ Please invoice _____ Company check is enclosed

Name on Credit Card: _________________________Billing Zip Code:_________________

Credit Card #: _______________________________________ Expiration Date: ______

Mail, fax or e-mail to:


1200 Edison Drive


(513) 679-4139 (FAX)

[email protected]

October 2009 ©ERA Training

Need more information about a program offered by ERA?

Would you like to talk to one of our experts in a particular field?

Here’s a list of some of our most popular services, and the main contact person for each of them.

In Cincinnati, please call: 513.679.4120 | In Columbus, please call: 614.538.9410

Cincinnati Columbus

Hotline……………………………………………….. Dan Chaney…………………………………………….. Julie Blankenship; Lori Hall

Administration and Posters………….. April Risen……………..….............…..……….. Susan Kuertz

Compensation Services…………………… Terry Henley………………………………………….… Terry Henley

Affirmative Action Plans…………………. Carol Reubel………………………….…............. Lori Hall

Employee Opinion Survey……………….Carol Reubel………………………...…...............Lori Hall

Customer Satisfaction Surveys……..Carol Reubel…………………………….…............Lori Hall

HR On-Site Services…………………...….. Carol Reubel……………………...………........... Lori Hall

Training & Development……...…….…. Ralph Neal; Brandi Helton…..………………... Julie Blankenship; Susan Kuertz

Compliance Issues……….….…………..… Tom Eberwein……….….…………................. Tom Eberwein

Reference Center..……………….……...… Dan Chaney……………..…....…………………….. Julie Blankenship; Lori Hall

Roundtables……….........................… Dan Chaney……….........................….…… Julie Blankenship

Salary and Benefits Surveys………….. Douglas C. Matthews……........................Douglas C. Matthews

Membership Development…………….. Dolores Cease; Jim Carter……………......…. Lisa Gati

PAGE 12


1200 Edison Dr.


Phone: 513.679.4120 | Fax: 513.679.4139

Toll free: 888.237.9554

www.hrxperts.org

Register For Training Today! See Page 10 For Upcoming Classes.

October 2009 ©ERA Training

Documents

October Training Programs Industry Outreach Training ...OSHA 30-Hour General Industry Outreach Training October 2009 ©ERA Training PAGE 3 All successful par-ticipants will re-ceive