OD Intervention at TCS

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ORGANIZATIONAL DEVELOPMENT

ORGANIZATIONAL DEVELOPMENTAT TCS

In the years 1998-99, TCS had grown into the largest Indian software company. Racing towards achieving its vision of being global top ten. On time delivery,Premier position in the industry in terms of revenues,Focus on training programs, Quality initiatives,Use of good technical tools and procedures andEncouragement of individual excellence in performance.

STRENGTHS Diagnosed problemsMounting revenue pressures.Selectivity in projects.Focus on specialization.Efforts on Experimentation & Innovation.Rewards and Recognitions.Inter group co-ordination & knowledge sharing.Branding and PR.

Alignment and AttunementIntegrating and balancing out the four voices:Voice of ShareholdersVoice of EmployeeVoice of CustomerVoice of Technology

Organizational Development interventions at TCS

Od interventionsOverview of Interventions7OD Interventions88

Other od interventionsInitiatives DeployedSummaryNakshaktra AwardReward and Recognition initiative within the relationship. Awarded to encourage star performers for each month within each Business Unit of the relationship. The unique feature of this initiative is that even team members can nominate their peers.

In TouchAn interaction / mentorship initiative with the lead of the relationship. Any employee can walk in to meet the lead and discuss out any problems/ suggestions for improvement in the relationship.

Toast Master Club/Lets TalkTo enhance personality/communication ability of associates in the relationship .To help them gain confidence through sessions by certified facilitators.

Initiatives DeployedSummaryFun@ Relationship level Initiated to bring in a spirit of team.To act as a stress buster. There are champions within each unit who drive these fun activities in the relationship.Open House/ Town halls The objective was to encourage strategic communication,To discuss the larger vision and achievements at relationship level with all employees across the Business Units. Serves as a platform for recognizing good performers and celebrating milestone achievements.Walk the talkA senior associate within the relationship takes any newjoinee to the relationship, on a tour of the facility. The aim of this initiative is to make the new entrant feel valued.This is followed by a simple quiz to check the effectivenessof this initiative.

conclusionOD interventions at TCS have helped build a culture of fostering systems thinking.Creating forums for dialogue.Encouraging leadership at all levels.For the organization at large, OD helped to reiterate the merits of valuing enquiry, expressing differences, and constantly generating new knowledge.

Thank you