old.libqual.org

What will ARL do for you?What will ARL do for you?What will you do?What will you do?

January 2005Shrivenham, UK

Registration and CostsRegistration and Costs

• 2005 participation fee: $2,250 per survey implementation

• Other potential costs include:– On-campus marketing and promotion

– Travel costs

– “Cost” of staff time on project

• Registration runs throughout the year

TechnologyTechnology

• Work with IT department to select e-mail addresses and compile mailing lists

• Consider your hardware, software, and network connections

• Prepare for any local network issues that could affect your survey

Sample GroupsSample Groups

• Identify your sample groups (undergraduate, graduate, faculty, staff)

• Determine your sample size– Sampling guidelines provided in

Procedures Manual:

Survey LiaisonsSurvey Liaisons

• Prepare for survey administration

• Communicate with LibQUAL+™ team

• Respond to user feedback

• Work with local IT/academic computing contacts and ARL to resolve any local technical issues

Survey CommunicationsSurvey Communications

How will you promote your survey and communicate results?

• Advertising/marketing

• Survey Web sites

• Flyers and other handouts

Survey PreferencesSurvey Preferences

Participants are asked to indicate/provide:

• Support e-mail address

• Language

• Institution logo

• Whether they want SPSS data files

• Whether offering local incentive prizes

• Dates of survey

Survey CustomizationSurvey Customization

• Choose five additional questions (if desired)

• Provide library branch information

• Define disciplines for your institution

PreviewPreview

Preview your survey, exactly as it will appear to users

• Data entered in preview survey is not recorded

• Clicking on “Approve” turns on your actual survey URL

RepresentativenessRepresentativeness

Tell us about your institution:

• User types (undergrad, graduate, faculty)

• Number of users in each discipline

• ARL statistical info. (number of volumes held, etc.)

• Information will be used to determine representativeness of your sample

Monitor the SurveyMonitor the Survey

Track your survey’s progress in real-time

• Number of surveys completed, day-by-day

• Surveys completed by user group

• Average completion time

• Turn off survey when finished

Local IncentivesLocal Incentives

• Provides list of randomly selected users for local incentive prizes

• Available as soon as you turn off your survey run, or when survey closes to the public (whichever is first)

Post Hoc QuestionnairePost Hoc Questionnaire

Provide the ARL team with information about your survey run

• Sample size

• Number of e-mails sent

• Incentives offered

• Marketing/promotion methods

Evaluation SurveyEvaluation Survey

Your opportunity to provide feedback to the LibQUAL+™ team and evaluate your institution’s survey experience

ResultsResults

• Receive survey results data – Results notebooks (in PDF format) and

Excel data files provided on a rolling basis

– SPSS data files sent separately

– User comments available throughout the survey period

– Interactive statistics tool available online

– ARL also provides list of local prize winners, if you offer an incentive prize

Online Administration System

Online Administration System

Online Administration System

Online Administration System

Online Administration System