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OpenText RightFax Release Notes 10.5 Feature Pack 1, Service Release 5
January 19, 2015
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
2
Contents
1 Introduction .................................................................................................................................... 4 1.1 Release Notes Revision History ................................................................................................ 4
2 About OpenText RightFax 10.5 Feature Pack 1, Service Release 5 .......................................... 4 2.1 New Features in RightFax 10.5 Feature Pack 1 Service Release 5 ......................................... 4
2.1.1 RICOH connector 12.x ................................................................................................. 4 2.2 New Features in RightFax 10.5 Feature Pack 1, Service Release 4 ........................................ 4
2.2.1 COM API property: ExpirationTimeoutInSeconds ........................................................ 5 2.3 New Features in RightFax 10.5 Feature Pack 1 Service Release 3 ......................................... 5
2.3.1 RightFax Connect updates ........................................................................................... 5
3 Packaging and Documentation .................................................................................................... 5 3.1 Packaging and Delivery Information .......................................................................................... 5 3.2 Related Documentation ............................................................................................................. 5
4 Upgrade Notes ................................................................................................................................ 5 4.1 Before You Begin Installing ........................................................................................................ 6
4.1.1 Updating the RightFax Connector for Lotus Notes ...................................................... 6 4.1.2 Updating the RightFax Administrative Utilities.............................................................. 7 4.1.3 Updating RightFax Connect ......................................................................................... 7
4.2 Downloading the Service Release ............................................................................................ 8 4.3 Installing the Service Release on a RightFax server by using the Installation Wizard ............. 8 4.4 Installing the Service Release in a Shared Services Environment ........................................... 9
4.4.1 Shut Down Services and Back Up the RightFax Server .............................................. 9 4.4.2 Install the Service Release on the First Server ............................................................ 9 4.4.3 Repeat on the Other Servers in the System ............................................................... 10 4.4.4 Restart RightFax Services .......................................................................................... 10
4.5 Installing the Service Release on Client Computers ............................................................... 10 4.5.1 Updating Existing RightFax 10.5 FP1 Client Applications .......................................... 10 4.5.2 Installing New RightFax 10.5 Feature Pack 1, Service Release 5 Client
Applications ................................................................................................................ 11 4.6 Troubleshooting the Installation ............................................................................................... 11
5 Fixed Issues .................................................................................................................................. 11 5.1 Issues fixed in RightFax 10.5 Feature Pack 1, Service Release 5 ......................................... 11 5.2 Issues fixed in RightFax 10.5 Feature Pack 1, Service Release 4 ......................................... 16 5.3 Issues fixed in RightFax 10.5 Feature Pack 1, Service Release 3 ......................................... 39
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
3
5.4 Issues fixed in RightFax 10.5 Feature Pack 1, Service Release 2 ......................................... 46 5.5 Issues fixed in RightFax 10.5 Feature Pack 1, Service Release 1 ......................................... 62
6 Contact Information ..................................................................................................................... 82
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
4
1 Introduction
These Release Notes provide an overview of OpenText RightFax 10.5 Feature Pack 1, Service
Release 5 (RightFax 10.5 FP1 SR5) including new features, delivery information, and supported
platforms. OpenText recommends that you read these Release Notes in conjunction with the
documentation included with the software package. If any conflicts exist, the Release Notes
supersede the other documentation.
We also recommend that you check the OpenText Knowledge Center
(https://knowledge.opentext.com/) for any patches or documentation updates that may have been
posted after the initial release of OpenText RightFax 10.5 Feature Pack 1, Service Release 5.
1.1 Release Notes Revision History
Release Notes
Revision Number
Modification Date Section
Modified
Modifications
1.0 January 8, 2015 First release All new content
2 About OpenText RightFax 10.5 Feature Pack 1, Service
Release 5
This section provides an overview of OpenText RightFax 10.5 Feature Pack 1, Service Release 5.
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 is a cumulative update that includes all
new features and fixed issues in RightFax 10.5 Feature Pack 1, Service Releases 1 through 4.
RightFax 10.5 Feature Pack 1 must be installed before installing this update.
2.1 New Features in RightFax 10.5 Feature Pack 1 Service Release
5
The following features were introduced in Service Release 5 and are included in this update:
2.1.1 RICOH connector 12.x
RICOH connector 12.x has been added.
2.2 New Features in RightFax 10.5 Feature Pack 1, Service Release
4
The following feature was introduced in Service Release 4 and is included in this update:
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
5
2.2.1 COM API property: ExpirationTimeoutInSeconds
With the COM API Fax object, you can get and set a property called ExpirationTimeoutInSeconds.
2.3 New Features in RightFax 10.5 Feature Pack 1 Service Release
3
The following features were introduced in Service Release 3 and are included in this update:
2.3.1 RightFax Connect updates
A single RightFax Connect account can be shared among multiple DocTransports that use the
same database, including remote DocTransports and Shared Services systems.
Status feedback on faxes sent with RightFax Connect is improved.
See Updating RightFax Connect for important instructions.
3 Packaging and Documentation
Downloads and documentation for OpenText RightFax are available in the OpenText Knowledge
Center (https://knowledge.opentext.com/).
3.1 Packaging and Delivery Information
The software and documentation for OpenText RightFax 10.5 Feature Pack 1, Service Release 5
includes:
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 (RightFax10.5FP1SR5.exe)
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes (this document)
3.2 Related Documentation
For additional information on OpenText RightFax, or for supplemental information on related products,
refer to the following documents, which are available in the OpenText Knowledge Center
(https://knowledge.opentext.com/).
OpenText RightFax 10.5 Feature Pack 1 Administrator’s Guide is the most recent edition of the
Administrator’s Guide.
OpenText RightFax 10.5 Installation Guide is the most recent edition of the Installation Guide.
4 Upgrade Notes
Before you upgrade, review these instructions.
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
6
4.1 Before You Begin Installing
Before you install this service release, please note the following important information.
This service release is intended to update OpenText RightFax 10.5 Feature Pack 1 server
and client applications. If you have not installed OpenText RightFax 10.5 Feature Pack 1,
download it from the OpenText Knowledge Center and install it before applying this service
release. (You can also install OpenText RightFax 10.5 Feature Pack 1, Service Release 5
client applications by using the included client installation program. For more information, see
Installing New RightFax 10.5 Feature Pack 1, Service Release 5 Client Applications.)
Apply this update to local RightFax servers before installing it on remote RightFax servers.
An update to this readme file may be available. Verify that you have obtained the most current
readme file from the OpenText Knowledge Center,
https://knowledge.opentext.com/knowledge/llisapi.dll/open/15703289.
Caution
Before applying this update, all remote RightFax services must be shut
down. If they are not shut down, data loss can occur. Also, database
scripts could be run while a remote server is accessing the database,
causing a failure to upgrade the database.
Important
This update includes a new Whitelist.txt file that will overwrite your
existing whitelist. The previous whitelist is backed up in the folder
\$Uninstall RightFax 10.5 Feature Pack 1 SR5\Bin.
Important
Starting with this release, DocTransport requires Microsoft .NET
Framework 4.5. Download .NET Framework 4.5 from Microsoft
(http://www.microsoft.com/net/downloads) and install it before applying
this update on servers that run DocTransport.
4.1.1 Updating the RightFax Connector for Lotus Notes
1. Back up your Domino server before applying this update.
2. Exit all Notes client applications that have opened the EFM Sync database.
3. From a Domino server console, enter the “dbcache flush” command.
4. Apply the update to the RightFax server. Copy the RFINSTAL.NSF file from the
RightFax/Gateway folder on the RightFax server to a Notes client computer. Run
RFINSTAL.NSF to update the Domino server. For details about installing the connector by
using RFINSTAL.NSF, see the RightFax Lotus Notes Module Guide.
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
7
4.1.2 Updating the RightFax Administrative Utilities
To successfully update the RightFax Administrative Utilities, including the RightFax Migration Tool,
install the Microsoft Visual C++ 2010 Redistributable Package on the RightFax server before applying
the update. The package is available on the Microsoft web site at http://www.microsoft.com/en-
us/download/details.aspx?id=5555.
4.1.3 Updating RightFax Connect
Important
Starting with this release, RightFax Connect requires Microsoft .NET
Framework 4.5. Download .NET Framework 4.5 from Microsoft
(http://www.microsoft.com/net/downloads) and install it before applying
this update. Upon using this update, the RightFax Connect account will
be automatically updated and will no longer be compatible with RightFax
10.5 versions without this update, or RightFax 10.6 versions prior to FP1.
If you are an existing RightFax Connect customer who has not yet installed RightFax 10.5 Feature
Pack 1 Service Release 3, you will need to update your:
RightFax Connect account (if established before August 12, 2013)
DocTransport configuration
4.1.3.1 Contact OpenText Customer Support to update your RightFax Connect account
If your RightFax Connect account was created before August 12, 2013, contact OpenText Customer
Support to update your RightFax Connect account to work with this service release. RightFax
Connect accounts created after August 12, 2013 are ready to use this service release.
4.1.3.2 Update your RightFax Connect Configuration
Before using the updated RightFax Connect transport, update the configuration on each server and
remote DocTransport by following these steps:
1. In Enterprise Fax Manager, click the server name in the list of servers, and then double-click
RightFax DocTransport Module in the list of services.
2. In the DocTransport Configuration window, expand RightFax Connect in the list of
transports, and then click RightFax Connect Device.
3. Enter or verify the credentials for your RightFax Connect account and then click Test
Connection.
4. An Account in Use alert will appear. Click Yes to transfer ownership of the account from the
server to the database.
5. Click OK to save changes and close the DocTransport Configuration window.
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
8
4.2 Downloading the Service Release
Download OpenText RightFax 10.5 Feature Pack 1, Service Release 5 from
https://knowledge.opentext.com/knowledge/llisapi.dll/open/15703289
4.3 Installing the Service Release on a RightFax server by using
the Installation Wizard
To use the installation wizard to install the service release on a RightFax server, complete the
following steps:
1. Log on to the RightFax server as an Administrator.
2. Shut down all RightFax services and applications on the local machine and on all remote
servers. Remote servers include:
Remote DocTransports.
Remote WorkServers.
Remote e-mail gateways.
Microsoft Exchange servers that have the RightFax Connector for Exchange
installed.
Remote Internet Information Servers with RightFax Web applications installed.
3. Back up the entire \RightFax directory and the RightFax SQL database.
4. Double-click RightFax10.5FP1SR5.exe. Files are extracted, and the RightFax 10.5 Feature
Pack 1, Service Release 5 installation program opens.
5. Click Start.
6. If you have backed up the RightFax directories, select the I have backed up my RightFax
Installation check box and then click Next.
7. The installation program must execute, write, and create SQL statements and requires SQL
Server administrator access to the RightFax database. On the RightFax SQL Authentication
page, specify the RightFax database to update, the SQL Server administrator user name, and
the password for the database. Click Next.
8. If you have shut down all remote RightFax services or do not use remote RightFax servers,
select the All remote RightFax services have been manually shutdown check box and
then click Next.
9. The installation program will scan the local RightFax server for RightFax services and
applications that are running. If RightFax services are running or if you have a RightFax
application open, the Applications and Services page appears with a list of services and
applications to stop. To allow the installation program to stop applications and services, click
Next.
10. To apply the service release, click Next.
11. On the Changes Complete page, click Close to close the installation wizard.
12. Restart RightFax services.
13. Repeat these steps on all remote RightFax servers.
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
9
4.4 Installing the Service Release in a Shared Services
Environment
If your environment uses the RightFax Shared Services Module, complete the following steps to
install on each server that is connected with the Shared Services Module.
Important
Installing in a Shared Services system requires down time for all servers
joined to the system. Please plan your installation accordingly.
To update RightFax servers in a Shared Services system, complete the following general steps:
1. Shut Down Services and Back Up the RightFax Server
2. Install the Service Release on the First Server
3. Repeat on the Other Servers in the System
4. Restart RightFax Services
4.4.1 Shut Down Services and Back Up the RightFax Server
1. Log on to the RightFax server as an Administrator.
2. Shut down all RightFax services and applications on all RightFax servers that are joined to
the Shared Services system and on all remote servers. Remote servers include:
Remote DocTransports.
Remote WorkServers.
Remote e-mail gateways.
Microsoft Exchange servers that have the RightFax Connector for Exchange
installed.
Remote Internet Information Servers with RightFax Web applications installed.
3. Back up the entire \RightFax directory and the RightFax SQL database.
4.4.2 Install the Service Release on the First Server
1. Double-click RightFax10.5FP1SR5.exe. The RightFax 10.5 Feature Pack 1, Service Release
5 installation program opens.
2. Click Start.
3. If you have backed up the RightFax directories, select the I have backed up my RightFax
Installation check box and then click Next.
4. The installation program must execute, write, and create SQL statements and requires SQL
Server Administrator access to the RightFax database. On the RightFax SQL Authentication
page, specify the RightFax database to update, the SQL Server administrator user name, and
the password for the database. Click Next.
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
10
5. If you have shut down all remote RightFax services or do not use remote RightFax servers,
select the All remote RightFax services have been manually shutdown check box and
then click Next.
6. The installation program will scan the local RightFax server for RightFax services and
applications that are running. If RightFax services are running or if you have a RightFax
application open, the Applications and Services page appears with a list of services and
applications to stop. To allow the installation program to stop applications and services, click
Next.
7. To apply the service release, click Next.
8. On the Changes Complete page, click Close to close the installation wizard.
9. Restart RightFax services.
4.4.3 Repeat on the Other Servers in the System
1. Repeat the preceding steps on all other servers in the Shared Services system.
2. Repeat the preceding steps on all remote RightFax servers.
4.4.4 Restart RightFax Services
1. Restart each RightFax node, and then restart each remote RightFax server.
2. Verify that all services are back online, and, if necessary, restart RightFax services.
4.5 Installing the Service Release on Client Computers
Important
Due to changes in RightFax 10.5 groups and cover sheets, you must use
RightFax 10.5 or later client applications with RightFax 10.5 or later
servers.
4.5.1 Updating Existing RightFax 10.5 FP1 Client Applications
To install the service release on a client workstation, complete the following steps:
1. Log on to the client workstation as an Administrator.
2. Double-click RightFax10.5FP1SR5.exe. The RightFax 10.5 Feature Pack 1, Service Release
5 installation program opens.
3. Click Start.
4. If you have backed up the RightFax server installation, select the I have backed up my
RightFax installation check box and click Next.
5. The installation program will scan the local workstation for RightFax services and applications
that are running. If RightFax services are running or if you have a RightFax application open,
the Applications and Services page appears with a list of services and applications to stop. To
allow the installation program to stop applications and services, click Next.
6. To apply the service release, click Next.
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
11
7. On the Changes Complete page, click Close to close the installation wizard.
4.5.2 Installing New RightFax 10.5 Feature Pack 1, Service Release 5 Client
Applications
You can also install fresh RightFax 10.5 Feature Pack 1, Service Release 5 client applications without
first installing a previous version. To do so, download the RightFax 10.5 Feature Pack 1, Service
Release 5 client installation program from
https://knowledge.opentext.com/knowledge/llisapi.dll/open/15703289 and run setup.exe. This installer
can also be run from a command prompt. For more information about installing from command
prompt, see the RightFax Installation Guide.
4.6 Troubleshooting the Installation
The installation program creates a log file that can be referenced for troubleshooting. Look for the file
RightFax10_5_FP1_SR5_date_time.log in the root of the RightFax program folder.
5 Fixed Issues
This section provides information about past issues that have been fixed in this release.
5.1 Issues fixed in RightFax 10.5 Feature Pack 1, Service Release 5
Issue
Name
Component Issue Description Resolution
RF-
9500
Administrative
Utilities
DBPurge.exe does not delete
image files after the first
page.
Fixed.
RF-
11117
Administrative
Utilities
Orphan crashes server
module when run in a large
enterprise environment.
Fixed. Orphan is no longer included in
nightly maintenance by default, and
should only be run manually.
RF-
11193
Administrative
Utilities
ODBC Sync assigns the
routing code as the email
address.
Fixed.
RF-
11418
Administrative
Utilities
Orphan scan does not
complete in a large enterprise
environment.
Fixed.
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
12
Issue
Name
Component Issue Description Resolution
RF-
11619
Administrative
Utilities
Orphan scan ignores the
-N parameter and displays a
prompt.
Fixed.
RF-
11451
Alerting DocTransport alerts not being
sent.
Fixed.
RF-
10202
AutoReply AutoReply Configuration
cannot connect to RightFax
Server
Fixed.
RF-
11987
Certified
Delivery
Missing document files
prevent users from signing in
to the Certified Delivery web
site.
Fixed.
RF-
10897
DocTransport When LCR is set up to use
several remote
DocTransports, status of
some faxes may not update.
Fixed.
RF-
11201
DocTransport When dialing rules restrict a
user to certain channels,
other users’ faxes may be
delayed.
Fixed.
RF-
11273
DocTransport RightFax Connect faxes may
be sent more than once.
Fixed. This fix requires .NET Framework
4.5. Also, the RightFax Connect account
will be automatically updated and will no
longer be compatible with RightFax 10.5
versions without this update, or RightFax
10.6 versions prior to FP1.
RF-
11436
DocTransport RightFax Connect “Message
quota was exceeded” errors.
Fixed.
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
13
Issue
Name
Component Issue Description Resolution
RF-
11465
DocTransport Inbound faxes from certain
Xerox MFPs generate black
fax images.
Fixed.
RF-
11592
DocTransport Inbound faxes with
transmission errors in
RightFax Connect show an
OK status in RightFax.
Fixed.
RF-
11275
Enterprise
Fax Reporter
Ad-hoc billing codes do not
appear in the
Billing_Detailed_BillingCode1
report.
Fixed.
RF-
11033
ETransport ETransport processes slowly
after SR4 is applied.
Fixed.
RF-
10771
Exchange
Connector
Sent Fax notification with
Smart Resume indicates the
wrong number of pages sent.
Fixed.
RF-
12309
Exchange
Connector
.tmp files that are locked
while writing to the
RFAXGATE folder are never
processed.
Fixed. To change the retry settings:
1. Open the registry editor to the key
HKEY_LOCAL_MACHINE\
Software\RightFax\RFExchConn\
(x64: HKEY_LOCAL_MACHINE\
Software\Wow6432Node\
RightFax\RFExchConn)
2. To change the number of retries,
change the value of DWORD
MaxRetries to the desired number.
3. To change the interval, change the
value of DWORD RetryWaitTime to
the desired number of milliseconds
between attempts.
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
14
Issue
Name
Component Issue Description Resolution
RF-
10632
FaxUtil Group admin cannot approve
faxes when in Administrative
Mode.
Fixed.
RF-
10671
FaxUtil Cannot view faxes when
Show Image Type Choice is
selected.
Fixed.
RF-
10852
FaxUtil Error when trying to add
folders.
Fixed.
RF-
9528
Java/XML App pool crashes when query
with empty unique ID is
encountered.
Fixed.
RF-
9878
Lotus Notes
Module
Fax User Mail Server is not
being synced from RightFax
to Notes.
Fixed.
RF-
10607
Outlook Add-
in
Unable to send faxes with
attachments that have been
saved as a draft.
Fixed.
RF-
10669,
RF-
10850
Server
Module
Server module crashes while
purging faxes during
maintenance cycle.
Fixed.
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
15
Issue
Name
Component Issue Description Resolution
RF-
10892
Server
Module
Macro replacements in the
ReceiveStampFormat registry
key may introduce invalid
filename characters.
Fixed. To replace disallowed characters in
the filename, do the following:
1. Open the registry editor to the key
HKEY_LOCAL_MACHINE\
Software\RightFax\Workserver\Worksr
v#
(x64: HKEY_LOCAL_MACHINE\
Software\Wow6432Node\
RightFax\Workserver\Worksrv#)
2. Create a new REG_SZ called
StampUniqueBadCharsReplaceme
nt.
3. Enter a single character to replace
invalid filename characters (default is
the underscore character “_”)
RF-
12500
Server
Module
“DocTransports down” error is
logged when DocTransports
are functioning.
Fixed.
RF-
10498
SMTP
Gateway
SMTP Gateway leaks
memory when used with
Office365.
Fixed.
RF-
10601
SMTP
Gateway
SMTP Gateway crashes
when sending a fax to 256
recipients.
Fixed.
RF-
10848
SMTP
Gateway
SMTP Gateway crashes
when processing certain
emails.
Fixed.
RF-
10990
Sync Module Exception when deleting
users.
Fixed.
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
16
Issue
Name
Component Issue Description Resolution
RF-
8097
Uninstall Not able to uninstall a client
that was silently installed.
Fixed.
RF-
10964
Web Client Cannot create or delete
folders.
Fixed.
RF-
10824
WorkServer Macro-enabled Word files do
not convert.
Fixed.
RF-
10876
WorkServer Macro-enabled Excel files do
not convert.
Fixed.
RF-
11350
WorkServer Office 2013 documents do not
convert.
Fixed
RF-
11717
WorkServer Certain TIFF files are
converted to a negative
image.
Fixed.
RF-
12201
WorkServer Poor image quality when
sending PDF documents
through the Integration
Module.
Fixed. In the WorkServer control panel,
clear the Use PCL converter for text file
check box.
RF-
12244
WorkServer LZW-compressed TIFF files
convert with a duplicate of the
first page replacing the last
page.
Fixed.
RF-
12417
WorkServer Faxes with bad images
attempt to route indefinitely.
Fixed.
5.2 Issues fixed in RightFax 10.5 Feature Pack 1, Service Release 4
Issue
Name
Component Issue Description Resolution
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
17
Issue
Name
Component Issue Description Resolution
RF-
10066
Administrative
Utilities
Chguser.exe does
not update user
coversheet in
default outbound
settings.
Fixed. When using -c, specify the coversheet ID
instead of the filename, because coversheets are
now managed in EFM.
RF-
10381
Administrative
Utilities
RFdiag.exe
includes outdated
BoardServer
information.
Fixed.
RF-
10145
Alerting The "Periodic
Server Heartbeat"
administrative alert
does not update the
number of faxes
sent.
Fixed.
RF-
10523
C API Error occurs when
a non-Admin
account deletes its
own faxes.
Fixed
RF-
10208
Cluster
Environment
eTransport module
gets stuck in
“starting” status
after moving
RightFax
Resources to a new
cluster node.
In addition to the other registry entries in the
Providing the cluster name to other services
section of the RightFax Administrator’s Guide,
set the protocol to TCP/IP by following these
steps on the node with ownership of the RightFax
group:
1. Run Windows Registry Editor.
2. Browse to
HKLM\Software\WOW6432Node\RightF
ax\Production\ and change the Protocol
value to 4.
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
18
Issue
Name
Component Issue Description Resolution
RF-9282 Connector for
eDocs
Error message
appears when
using “Send fax via
RightFax” option in
eDocs, even if fax
sends successfully.
Fixed.
RF-9832 Conversion
Engine
Certain RTF files
do not convert
properly.
Fixed.
RF-
10374,
RF-
10131
Conversion
Engine
Certain PCL files
do not convert
properly after
applying 10.5 FP1
SR3.
Fixed.
RF-
10401
Conversion
Engine
Certain PDF files
fail to convert.
Fixed.
RF-9782 DocTransport Brooktrout
configuration utility
fails after applying
RightFax 10.5 FP1.
Fixed.
RF-9905 DocTransport Remote
DocTransports
ignore call
grouping.
Fixed.
RF-9909 DocTransport Unable to access
dialing rules on
remote
DocTransport
servers.
Fixed.
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
19
Issue
Name
Component Issue Description Resolution
RF-
10207
DocTransport Outbound fax
statuses are
delayed up to 10
hours when using
RightFax Connect
and the
DocTransport time
zone is set to
Australia.
Fixed.
RF-9516 Enterprise Fax
Manager
Cannot import
.MHT coversheets.
Fixed.
RF-9803 Enterprise Fax
Manager
Unexpected results
when more than
128 characters are
in the Dialing Rule
Group List text box.
Fixed. The character limits are now enforced and
noted on the dialog box.
RF-8921 Exchange
Connector
When a fax is sent
from Outlook to a
recipient with
Hebrew characters
in the TO name, the
RCPT TO line is
removed from the
header file.
Fixed.
RF-9521,
RF-9457
Exchange
Connector
RightFax Exchange
Connector moves
all .BAD files from
the Pickup directory
to the RightFax_
BadInboundEmail
directory.
Fixed. .BAD files that were not created by
RightFax are ignored.
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
20
Issue
Name
Component Issue Description Resolution
RF-9899 Exchange
Connector
Hebrew text in an
email that includes
a graphic signature
is not converted
correctly.
Fixed.
RF-9990 Exchange
Connector
Processing is
delayed if the
FQDN or IP is used
instead of the
RightFax server
name in the
Outlook plugin.
Fixed.
RF-
10071
Exchange
Gateway
Failed faxes sent
through the
Exchange Gateway
do not generate an
Abandoned Fax
notification.
Fixed.
RF-
10090
Exchange
Gateway
"Send out of default
user" option is
intermittently
available on Branch
Office server.
Fixed. This option is not available with the Branch
Office Server license.
RF-
10164
Exchange
Connector
Use of an address
space other than
FAX or RFAX
results in invalid fax
destination errors.
Fixed.
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
21
Issue
Name
Component Issue Description Resolution
RF-
10485
Exchange
Gateway
User’s General
Voice number
appears as the
From Name on
coversheets when
sending from
Outlook.
Fixed.
RF-5548 External
Document
Connector
EDC archive does
not archive
messages sent by
email or Certifed
Delivery.
Fixed.
RF-9386 External
Document
Connector
Searchable PDFs
not properly
converted by XML
Generator
Fixed.
RF-9666 External
Document
Connector
OK button
unavailable on
Xerox WorkCentre
5645.
Fixed.
RF-9715 External
Document
Connector
Service Release
installer removes
Konica Native
websites from IIS.
Fixed.
RF-
10058
External
Document
Connector
Xerox EIP MFP
generates an error
when sending with
empty Name or
Company Name.
Fixed.
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
22
Issue
Name
Component Issue Description Resolution
RF-
10183
External
Document
Connector
RightFax 10.5 SR3
does not include
the client for Ricoh
GW+Devices.
Fixed.
RF-
10212
External
Document
Connector
When running EFM
on a client
computer, the client
computer name
replaces the MSMQ
server name in
DocTransport
configuration.
Fixed.
RF-
10501
External
Document
Connector
RightFaxKonicabE
STservice.exe uses
100% of CPU after
brief loss of
connectivity during
scanning at MFP.
RF-8993 FaxUtil The "Send via E-
Mail" feature in
FaxUtil closes
Outlook 2010 after
sending.
Fixed.
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
23
Issue
Name
Component Issue Description Resolution
RF-9160 FaxUtil FaxUtil stops
responding when
SQL server
connection is lost.
Fixed. A timer has been added that lets the user
know that “The process is taking longer than
expected.” This message appears in English but
will be localized in a future full version. The
default timer is 60 seconds. To change this value,
follow these steps:
1. Open the Windows Registry Editor to the
key HKEY_LOCAL_MACHINE\
Software\RightFax Client\FUW32
(x64:
HKEY_LOCAL_MACHINE\Software\
Wow6432Node\RightFax Client\FUW32)
2. Add a REG_DWORD called
WatchDogTimeOutMilliseconds. Set
the value to the desired number of
milliseconds. (Default is 60000.)
3. Save changes and exit the registry
editor.
If you want to change the message to your local
language before the localized release, follow
these steps:
1. Open the Windows Registry Editor to the
key HKEY_LOCAL_MACHINE\
Software\RightFax Client\FUW32
(x64:
HKEY_LOCAL_MACHINE\Software\
Wow6432Node\RightFax Client\FUW32)
2. Add a REG_SZ called
WatchDogTimeOutMessage. Set the
value to the desired message. If this
value is not set, the default message in
RFLanguage.dll will be used.
3. Save changes and exit the registry
editor.
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
24
Issue
Name
Component Issue Description Resolution
RF-9686 FaxUtil Cannot silently
install 10.5 FP1
SR2 after
uninstalling older
clients.
Fixed.
RF-9783 FaxUtil FaxUtil Phonebook
only displays the
first 16 characters
of the "Company"
column.
Fixed. The first 20 characters are displayed in list
views to save processing time. When the contact
is selected, the entire record is loaded.
RF-9830 FaxUtil Locked or leftover
Faxutil temp files
can can merge with
new faxes when
using print to fax.
Fixed.
RF-9837 FaxUtil Blocked fax status
and/or history
message is
truncated.
Fixed.
RF-9922 FaxUtil Not all page
orientations are
saved after rotating
pages of a fax.
Fixed.
RF-9996 FaxUtil Stray characters
appear on the
cover sheet after
clicking the cover
sheet notes tab but
not entering any
cover sheet notes.
Fixed.
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
25
Issue
Name
Component Issue Description Resolution
RF-
10029
RF-
10030
FaxUtil Fax is deleted
when a user
attempts to Edit a
fax while another
user is forwarding
the same fax to a
new number.
Fixed.
RF-
10057
FaxUtil 10.5 client cannot
change fax cover
sheets when
connecting to a 9.4
server.
Fixed.
RF-
10364
FaxUtil Error when
importing phone
book entries with
Generate Unique
IDs option selected.
Fixed.
RF-
10375
FaxUtil User's "hold for
preview" setting is
ignored when
sending a
combined fax.
Fixed.
RF-
10468
FaxUtil, Web
Client
When sending
through RightFax
Connect, calls to
blocked numbers
display a
transmission failure
status.
Fixed.
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
26
Issue
Name
Component Issue Description Resolution
RF-
10424,
RF-
10596
Fax Reporter “Automation_
outbound_failed_
user” report
displays all faxes,
not just failed faxes.
Fixed.
RF-9795 Fax Server Cannot route faxes
to a folder and
assign the file
names based on
the date and time.
Fixed. To name saved files with the date and
time, follow these steps:
1. Open the Windows Registry Editor to the
key HKEY_LOCAL_MACHINE\
Software\RightFax\Worksrv\Worksrv#\
(x64: HKEY_LOCAL_MACHINE\Software\
Wow6432Node\RightFax\Worksrv\
Worksrv#\)
2. Create a new DWORD called
UseDateTimeAsRoutedFileName.
3. Set the value to 1. The file will be named
using the server’s received date and time
in the format mmddyyyyhhmmss.xxx where
xxx is the route format (default is .TIF).
4. Save changes and exit the registry editor.
The UseReceiveStampUnique registry entry
must also be set to 1. See the Administrator
Guide for more information about routing
received faxes to a network directory.
RF-9880 Fax Server RightFax retries
faxes that are
rejected by the
RightFaxConnect
service.
Fixed.
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
27
Issue
Name
Component Issue Description Resolution
RF-
10135
Fax Server Unnecessary
events build up for
users who have not
requested
notifications.
Fixed.
RF-
10253
Fax Server Automatic OCR
does not work
when "Disable
routing of faxes
with error" is
selected.
Fixed.
RF-9798,
RF-
10265
Fax Server A portion of the
maintenance cycle
runs on each node
of a Shared
Services
environment (2
node) even though
one node is
configured to
NONE SET.
Fixed. On the Advanced tab of Server
Configuration, the Scheduled Time list no longer
includes None Set; the default value is 2:00 am.
To exclude a node from performing maintenance,
select the Exclude this server check box. Be
sure that at least one node is configured to
perform maintenance.
RF-
10412
Fax Server Orphaned files are
not being logged
during nightly
maintenance.
Fixed.
RF-
10487,
RF-
10572
Fax Server HPFAX print job is
claimed by the
server module, but
not processed.
Fixed.
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
28
Issue
Name
Component Issue Description Resolution
RF-
10504
Fax Server Retries include
entire fax when
Smart Resume is
enabled.
Fixed.
RF-
10043
Fax Server,
DocTransport
10-digit routing no
longer works after
changing the
Everyone group's
administrator.
Fixed.
RF-
10165
Fax Server,
DocTransport
Duplicates occur
when sending a
batch of faxes if a
dialing rule sends
from one remote
DocTransport to
another.
Fixed.
RF-9787 Fax Viewer Fax Viewer crashes
when opening
image files that are
corrupted due to
transmission errors.
Fixed. New transmission failure image files are
run through a process that tries to make the files
viewable; existing corrupted files are not affected.
RF-9658 Integration
Module
Email subject field
does not display
diacritical
characters properly.
Fixed.
RF-9919 Integration
Module
Buffer.exe hangs if
it attempts to
process a locked
file.
Fixed.
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
29
Issue
Name
Component Issue Description Resolution
RF-
10299
Integration
Module
Messages from
Message Queuing
server are not
deleted after they
are picked up by
the integration
module.
Fixed.
RF-
10492
Integration
Module
Forms not added to
documents sent
through the
Integration Module.
Fixed.
RF-
10520
Integration
Module
Integration Module
Configuration
crashes when a
quotation mark is
entered into the
“Pattern to use for
Filename Search”
text box.
Fixed.
RF-9527 Java/XML API Cannot specify
native file
attachments using
the Java/XML API.
Fixed.
To attach a native file by using XML, add the
following attribute: native=“yes”
To attach a native file by using the Java API, use
the addAttachment_Native function of the
RFaxSubmit class.
RF-8938 Lotus Notes
Gateway
Notes cleanup
throws an overflow
error when running
the RightFax
Perform Log
Maintenance agent.
Fixed.
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
30
Issue
Name
Component Issue Description Resolution
RF-9626 Lotus Notes
Gateway
With Lotus Notes
8.5.3, user’s default
coversheet is not
included when
syncing to
RightFax.
Fixed.
RF-
10248
Lotus Notes
Gateway
Fax images are not
embedded in email
body when set to
do so in Lotus
Notes.
Fixed.
RF-
10261
Lotus Notes
Gateway
With Lotus Notes
8.5.3, group’s
Smart Fax
Distribution routing
code is not included
when syncing to
RightFax.
Fixed.
RF-
10263
Lotus Notes
Gateway
Automatically
creating users for
unknown senders
slows down
processing.
Fixed.
RF-9218 Outlook Fax
Add-in
Outlook 2010 Fax
Viewer toolbar
"Release" button is
not disabled
properly.
Fixed.
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
31
Issue
Name
Component Issue Description Resolution
RF-9628 Outlook Fax
Add-in
Outlook 2010 add-
in sets fax
messages to low
importance by
default.
Fixed.
RF-9890 Outlook Fax
Add-in
Unable to use
contacts in Outlook
2010 to send faxes
via SMTP due to
spaces &
parentheses in the
fax numbers.
Fixed.
RF-
10055
Outlook Fax
Add-in
RightFax server
name field is not
automatically
populated during
installation.
Fixed.
RF-
10411
Outlook Fax
Add-in
Cannot forward a
received fax email
in Outlook 2010.
The Fax Viewer
opens instead.
Fixed.
RF-6048 Product
Licensing
Utility
Product Licensing
Utility lists incorrect
web address for
alternate activation
site.
Fixed.
RF-
10418
Remoting API Remoting Service
records an incorrect
error in the
RightFax event log
on startup.
Fixed.
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
32
Issue
Name
Component Issue Description Resolution
RF-
10465
RightFax
Connect
Status is delayed
on large failed
faxes.
Fixed.
RF-9332 SAP
Connector
SAP Gateway does
not reconnect after
SAP server
restarts.
Fixed.
RF-9778 SAP
Connector
RightFax attempts
to process email
messages in
addition to faxes.
Fixed.
RF-9491 SharePoint
Connector
SharePoint 2010 is
unable to import
from Rightfax if
Central
Administration is
not running on the
Web Front End
server.
Fixed. This update places a new “RFMoss
Connector for SharePoint 2010.msi” file in the
RightFax\SharePoint\2010 folder on the RightFax
server. On each SharePoint server, uninstall the
current RightFax Connector for SharePoint 2010
and install this new one.
After reinstalling on all SharePoint 2010 servers:
1. Deactivate and reactive the RightFax
components in the Manage Farm
Features section of the Central
Administration site.
2. Deactivate and reactive the RightFax
components in the Site Collection
Features section of the Central
Administration site.
3. Re-establish the connection to the
RightFax server by following the “Adding
a RightFax Server” steps in the RightFax
10.5 Connector for Microsoft SharePoint
2010 Administrator Guide.
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
33
Issue
Name
Component Issue Description Resolution
RF-9709 SharePoint
Connector
RightFax
Sharepoint logs
always write to the
default location.
Fixed.
RF-
10124
SharePoint
Connector
Metadata retrieved
using the Web
Services API is
incorrect and/or
missing.
Fixed.
RF-
10582
SharePoint
Connector
Cannot add a
RightFax server
with “0” in the
second or third
octet of the IP
address.
Fixed.
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
34
Issue
Name
Component Issue Description Resolution
RF-9443 SMTP
Gateway
SMTP gateway is
cutting fields out of
the header for plain
text faxes.
An email header cleanup process now attempts
to only remove extraneous header information. If
this process removes too much information, you
can turn it off by following these steps:
4. Open the Windows Registry Editor to the
key HKEY_LOCAL_MACHINE\
Software\RightFax\Worksrv\Worksrv#\
(x64:
HKEY_LOCAL_MACHINE\Software\
Wow6432Node\RightFax\Worksrv\
Worksrv#\)
5. Create a new DWORD called
SanitizeMHTMLHeaders.
6. Enter one of the following values:
0 = Off. Headers will not be altered.
This is the default.
1 = On. The headers will be cleaned
up.
Save changes and exit the registry editor.
RF-9601 SMTP
Gateway
The From field is
truncated on
coversheets when
sending with email
gateway.
Fixed.
RF-9796 SMTP
Gateway
MSG attachments
are removed by the
SMTP gateway.
Fixed.
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
35
Issue
Name
Component Issue Description Resolution
RF-9812 SMTP
Gateway
Spaces are
replaced with
underscores in
email subject lines
that contain
diacritical
characters.
Fixed.
RF-
10010
SMTP
Gateway
Failed faxes sent
through the SMTP
Gateway do not
generate an
Abandoned Fax
notification.
Fixed.
RF-
10024
SMTP
Gateway
Failed fax
notifications omit
the subject line of
the original e-mail.
To include the subject line in failed fax
notifications, follow these steps:
1. Open the Windows Registry Editor to the
key HKEY_LOCAL_MACHINE\
Software\RightFax\FaxServer\
(x64: HKEY_LOCAL_MACHINE\Software\
Wow6432Node\RightFax\/FaxServer\)
2. Create a new DWORD called
AllowMultipleGatewayNotifications.
3. Enter one of the following values:
1 = On.
2 = Off.
Save changes and exit the registry editor.
RF-
10371
SMTP
Gateway
Emails sent with
more than 858
characters in the
To: field are not
processed by
SMTP Gateway
Fixed.
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
36
Issue
Name
Component Issue Description Resolution
RF-
10585
SMTP
Gateway
Email gateway
generates 505
errors when SMTP
server is
stmp.office365.com
.
Fixed.
RF-
10593
SMTP
Gateway
PoP3 does not
work when server is
Office365.outlook.c
om.
Fixed.
RF-
10414
Sync Module Cannot sync user
with a name of 15
or more Japanese
characters.
Fixed. Because of database field size limitations,
entries using multi-byte character sets may be
truncated at nine characters.
RF-
10482
Sync Module Different users that
share the same
email address are
combined into one
RightFax account.
Fixed.
RF-
10134
Web Client Cannot sign in as a
delegate with NT
Authentication
selected.
Fixed.
RF-
10189
Web Client WebClient fax
history does not
show resulting
status code for
faxes sent or
received with
RightFax Connect.
Fixed.
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
37
Issue
Name
Component Issue Description Resolution
RF-
10246
Web Client Web client does not
show the correct
status of failed
faxes.
Fixed.
RF-
10417
Web EFM Notification field of
users created in
Web EFM is not
populated in EFM.
Fixed.
RF-3175 WebUtil Coversheet
selection is not
retained when
sending a fax.
Fixed.
RF-9721 WebUtil Remoting service
generates warnings
when sending a
document from
WebUtil.
Fixed.
RF-
10032
WebUtil RPC service does
not provide detailed
information when
debugging.
Fixed.
RF-9711 WorkServer If the user does not
exist on the
destination server,
Interconnect
creates orphaned
fax database
records.
Fixed.
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
38
Issue
Name
Component Issue Description Resolution
RF-9908 WorkServer "Print Operation
Failed" error when
printing to a
Windows GDI
printer from FaxUtil.
Fixed.
RF-
10044
WorkServer WorkServers fail to
start if the RPC
service registry
key's image path is
in quotes.
Fixed.
RF-10111 WorkServer Progressive JPEG
files are rejected as
disallowed by the
whitelist.
Fixed.
RF-
10132
WorkServer Landscape pdf file
is shrunk to A5 size
when
NativeDocControl
(PDF,2) is enabled
and fax resolution
is normal.
Fixed.
RF-
10257
WorkServer PowerPoint
presentation (PPT)
files are converted
in portrait instead of
landscape
orientation.
Fixed.
RF-
10496
WorkServer XML files fail
conversion.
Fixed. Server-Side Application Conversion must
be enabled for Internet Explorer in order to
convert XML files.
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
39
Issue
Name
Component Issue Description Resolution
RF-
10561
WorkServer Certain PostScript
files fail to covert.
Fixed.
RFE-895 Xerox EIP
Connector
Unable to scan and
submit mixed-size
documents using
Xerox EIP.
Fixed.
5.3 Issues fixed in RightFax 10.5 Feature Pack 1, Service Release 3
Issue
Name
Component Issue Description Resolution
RF-9392 API Notifications not
working with
custom API
programs.
Fixed. Be sure that no WorkServer is set to
process Network Messages.
RF-9014 Client
Enterprise Fax
Manager
Administrative
client installation
program does not
install necessary
prerequisites.
Fixed.
RF-9579 Client FaxUtil 10.5 FaxUtil does
not display the
user’s routing code
when connected to
a 9.4 server.
Fixed.
RF-9247/
RF-9670
Client FaxUtil Sending large
volumes of faxes
through RightFax
Connect causes
delays in sending
and notification.
Fixed.
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
40
Issue
Name
Component Issue Description Resolution
RF-9679 Database SQL connection
string cannot be
loaded with long
SQL passwords.
Fixed.
RF-9511 DocTransport Dialing rule is not
disabled when “No
Loop Current” error
is encountered in
FoIP environments
configured to
disable dialing rules
on timeout.
Fixed.
RF-9690 External
Document
Connector
Single Sign-on fails
with Konica Minolta
Native MFP
Connector.
Fixed.
RF-9592 External
Document
Connector
Faxes sent by
unknown users fail
to send instead of
being sent through
the WALKUP user.
Fixed.
RF-9490 External
Document
Connector
EDC Manager
crashes when
receiving EML files
sent via STMP from
an MFP.
Fixed. To ensure correct conversion, ensure that
the SMTP server routes, not forwards, emails to
RightFax.
RF-9470 External
Document
Connector
FileNet does not
pick up received fax
jobs.
Fixed.
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
41
Issue
Name
Component Issue Description Resolution
RF-9435 External
Document
Connector
Job stuck in
RFSend folder logs
errors repeatedly.
Fixed.
RF-9371 External
Document
Connector
XML Connector for
MFPs sends
notifications to the
wrong email
address.
Fixed.
RF-9012 External
Document
Connector
Unhandled
exception when
adding a one-way
KMBT MFP
connector.
Fixed.
RF-9731 eTransport Incomplete “From”
email address
crashes
mimesend.exe.
Fixed.
RF-9461 Exchange
Connector
“0” replaces route
code in email
notification.
Fixed.
RF-9680 FaxServer Date changes an
hour early when
using the
ReceiveStampForm
at registry key with
the ~B switch.
Fixed.
RF-9730 ModUser Wrong email
address is exported
as the reply-to
email address.
Fixed.
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
42
Issue
Name
Component Issue Description Resolution
RF-9557 Notes Client Notes users with ID
greater than 8000
do not update
properly with full
mail integration.
Fixed.
RF-9497 OCR Module OCR conversion
saves as text when
rich text format is
selected.
Fixed.
RF-9619 Outlook 2010
Fax Extension
Selected contacts
are not
automatically
entered in the To
field when user
clicks the Fax
button.
Fixed.
RF-9387 Outlook 2010
Fax Extension
RightFax server
settings are not
saved when
Outlook is closed
after checking fax
status for the first
time.
Fixed.
RF-9615 Integration
Module
When using a filter,
certain special
characters cause
FCL to be
processed
incorrectly.
Fixed.
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
43
Issue
Name
Component Issue Description Resolution
RF-9452 Integration
Module
Text after the last
FCL command in
include files is not
added to the fax.
Fixed.
RF-9719 SAP
Connector
SAP Gateway
configuration is not
being read
correctly.
Fixed.
RF-9598 SMTP
Gateway
SMS messages
received by
RightFax are not
routed to STMP.
Fixed.
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
44
Issue
Name
Component Issue Description Resolution
RF-9479 STMP
Gateway
From Name is used
for sending email
notifications.
You should specify a user’s notification email
address on the Notification tab of the User Edit
dialog box in EFM. However, if an email address
appears in the From Name field on the Default
Outbound Settings tab, that address will be used
for sending notifications.
To change this behavior, follow these steps:
4. Open the Windows Registry Editor to the
key HKEY_LOCAL_MACHINE\
Software\RightFax\Gateway\Gateway#
(x64: HKEY_LOCAL_MACHINE\Software\
Wow6432Node\RightFax\
Gateway\Gateway#)
5. Create a new DWORD called
RespectNotificationAddress.
6. Enter one of the following values:
0 = never. Sends notifications to the
contents of the From Name field.
1 = always. Sends notifications to the
address defined on the Notification tab
in User Edit.
2 = if user is not the default. Sends
notifications to the From Name
address if this is the default user,
otherwise uses the address specified
on the Notification tab. (In this context,
the default user is the RightFax User
ID specified in the RightFax E-mail
Gateway configuration to send emails
when the sender is unknown.)
7. Save changes and exit the registry editor.
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
45
Issue
Name
Component Issue Description Resolution
RF-9489 Server-side
Application
Conversion
When using print-
to-fax, documents
with diacritical
characters in the
filename do not
convert properly.
Fixed.
RF-9354 Server-side
Application
Conversion
When sending a
large number of
HTML faxes, IE
conversion stops.
Fixed.
RF-9725 WebUtil Billing code lookup
unavailable for
received faxes.
Fixed.
RF-9433 WebUtil “New” drop-down
menu does not
appear in IE with
language set to
Arabic.
Fixed.
RF-7380 WebUtil Switching
delegates causes a
warning popup to
appear.
Fixed.
RF-9883 WorkServer Event log does not
reflect when a lost
connection to the
image directory is
restored.
Fixed.
RF-9779 WorkServer Some characters in
ANSI encoded text
files do not convert
correctly.
Fixed.
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
46
Issue
Name
Component Issue Description Resolution
RF-9485 WorkServer Barcode routing
uses only the first
28 digits.
Fixed.
RF-9481 WorkServer Billing codes do not
import if
codechg.csv is not
sorted
alphabetically on
the first column.
Fixed.
5.4 Issues fixed in RightFax 10.5 Feature Pack 1, Service Release 2
Issue
Name
Component Issue Description Resolution
RF-8785 AdminUtils Impuser and
Chguser cannot
route Enhanced
TIFFs.
Fixed.
RF-9239 AutoReply AutoReply
schedules
outbound faxes
even with invalid
characters in the
phone number of
the reply fax.
Fixed.
RF-8948 Client FUW32 A cancelled print
job submitted from
the FaxUtil viewer
appears in the fax
history as
successfully
printed.
Fixed.
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
47
Issue
Name
Component Issue Description Resolution
RF-8988 Client FUW32 10.5 FaxUtil does
not display icons on
XP installations.
Fixed.
RF-8984 Client FUW32,
FaxServer
Billing codes with
Japanese
characters cause
faxes to fail and be
removed from the
fax mailbox.
Fixed.
RF-8995 Client FUW32,
FaxServer
Administrator is
unable to approve
and transmit faxes
that are pending
due to blocked fax
number in the
dialing rules.
Fixed.
RF-9265 Client FUW32,
WebUtil
Billing codes are
incorrectly added to
outbound faxes.
Fixed.
RF-
9388.
RF-8383
Client FUW32,
WorkServer
All cover sheets are
sent in “Fine”
mode, even when
“Normal” mode is
selected.
Fixed.
RF-7310 Conversion
Engine
The mail header is
included on the first
page of outgoing
faxes.
Fixed.
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
48
Issue
Name
Component Issue Description Resolution
RF-8736 Database
Server,
FaxServer
Mixing English and
Turkish characters
in user names may
cause fax failures.
Fixed.
RF-8676 DocTransport RightFax Remote
Queues are not
created when
display language is
set to Japanese.
Fixed.
RF-9064 DocTransport The RightFax
Internet Connector
uses a licensed
document delivery
channel and that
channel should be
part of the
integration and not
consuming licensed
channels.
Fixed.
RF-9065 DocTransport RightFax Connect
uses four licensed
document delivery
channels and those
channels should be
part of the
integration and not
consuming licensed
channels.
Fixed.
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
49
Issue
Name
Component Issue Description Resolution
RF-
9132,
RF-9390
DocTransport Dialing Rule
attempting to LCR
(least-cost route) to
an offline
DocTransport
results in orphaned
image files.
Fixed
RF-9154 DocTransport The Data Sharing
tab fields let user
enter path names
longer than
allowed.
Fixed.
RF-9174 DocTransport MSMQ server
installed in a cluster
environment will
cause Doctransport
to shut down during
a failover.
Fixed.
RF-9284 DocTransport Timestamp on TTI
Line has invalid
characters where
AM/PM should be
when Sending
Outbound from a
Chinese Language
Server.
Fixed.
RF-9348 DocTransport Deleting a fax after
it has been
scheduled does not
delete the image
file in the
DocTransport
folder.
Fixed.
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
50
Issue
Name
Component Issue Description Resolution
RF-9024 DocTransport,
Workserver
Quotation marks in
some service
names prevent
services from
starting.
Fixed.
RF-9062 DocTransport.
RightFax
Internet
Connector
In multi-transport
configurations,
RightFax Internet
Connector (RIC)
transport may use a
channel that is
licensed for a
different device.
Fixed.
RF-8595 EDC Sending from Xerox
EIP generates error
if neither Name or
Company Name
are populated.
Fixed.
RF-8782 EDC When viewing EDC
notification
thumbnail through
IE 9, quality is low.
Fixed.
RF-9294 EDC External
Document
Fax jobs submitted
via EDC from a
Xerox Workcentre
5335 are deleted by
EDC with no error
reported.
Fixed.
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
51
Issue
Name
Component Issue Description Resolution
RF-5959 EFM On the Dialing
Rules screen,
moving focus to the
Integration Fax
checkbox causes
the SMS Message
checkbox to
disappear.
Fixed.
RF-9134 EFM Special Actions
column of dialing
rules in Enterprise
Fax Manager
displays incorrectly
when channel
restriction has a
start channel of '0'.
Fixed.
RF-9173 EFM Values in EFM do
not display correct
information when
using remote
MSMQ.
Fixed.
RF-9192 EFM After displaying
user properties,
EFM user list
refreshes and
selects user at the
top of list.
Fixed.
RF-9138 EFM,
Exchange
Gateway,
SMTP
Integration
Switching between
SMTP and
Exchange gateway
configuration tabs
causes EFM to
crash.
Fixed.
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
52
Issue
Name
Component Issue Description Resolution
RF-8921 Exchange
Connector
RCPT TO line is
missing when the
fax recipient has
Hebrew characters
in the To address.
Fixed.
RF-9351 Exchange
Connector
Some fax
notifications may be
missing a history
record.
Fixed.
RF-8703 Exchange
Gateway
When the server is
licensed for
Searchable PDF
files, all files are
converted to
searchable PDF,
even when switch
is turned off.
Fixed.
RF-9094 Exchange
Gateway
Notifications for
faxes sent from the
default user do not
have the return
email address.
Fixed.
RF-9061 FaxServer Letter size faxes
sent from RightFax
to a digital copier or
fax machine with
trays for both letter
and legal size
paper print on legal
size paper.
Fixed.
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
53
Issue
Name
Component Issue Description Resolution
RF-9148 FaxViewer Faxes received
from physical fax
machines do not
save to TIFF
correctly when
rotated.
Fixed.
RF-8963 SMTP All faxes sent or
received in
RightFax default to
a page width of
8.64 inches when
saved to a file.
To modify the resolution to fit the page size when
converting .TIF to .PDF in the SMTP Gateway,
follow these steps:
1. Open the Windows Registry Editor to the
key HKLM\Software\RightFax\Gateway\
(x64: HKEY_LOCAL_MACHINE\Software\
Wow6432Node\ RightFax\Gateway
2. Create a new DWORD called
OverrideResolution.
3. Enter one of the following values:
If a fax is 200x100 in RightFax, enter:
0 to print at 200x100 resolution
1 to print at 204x100 resolution
2 to print at 204x96 resolution
If a fax is 200x200 in Rightfax, enter:
0 to print at 200x200 resolution
1 to print at 204x200 resolution
2 to print at 204x192 resolution 4. Save changes and exit the Registry Editor.
RF-8053 Installation Cannot access
Product Licensing
Utility from Start
Menu.
To access the PLU, go to the Server
Configuration window, select the Feature
Activation tab, and then click the Product
Licensing Utility button.
RF-8509 Installation HPFAX printer is
not created when
windows firewall
service is disabled.
Fixed.
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
54
Issue
Name
Component Issue Description Resolution
RF-8709 Java/XML Running
PostFile.exe from
the \production\bin
folder crashes
when no arguments
are given.
Fixed.
RF-9066 Java/XML Escape Sequences
for the "<" or ">"
are not being
properly handled
when RightFax
parses XML
documents.
Fixed.
RF-8990 Java/XML,
Production
Server
XML Integration
fails to create cover
sheet when
defining anything
other than the
RFDefault or
auto.cov
Fixed.
RF-9001 Outlook When the Outlook
2010 Add-in for the
RightFax 10.5 client
is configured for
SMTP and points to
a 9.4 server, it will
either fail to
connect or crash.
Fixed.
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
55
Issue
Name
Component Issue Description Resolution
RF-9402 Paging Service There are
vulnerabilities in the
way the RightFax
Remote Paging
Service is defined
in Windows.
Fixed.
RF-9328 Production
Server
Imagetype PDF
FCL code causes
PCL data to be
converted using
TXTtoPS instead of
using PCL6
conversion in 10.5.
Fixed.
RF-9346 Production
Server
Uncompressed
TIFF files submitted
as attachments
through RightFax
Integration Module
produce white text
on black
background.
Fixed.
RF-8638 SAP SAP settings not
saved correctly
when RightFax is
installed on a drive
other than C:\
Fixed.
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
56
Issue
Name
Component Issue Description Resolution
RF-6062 SMTP
Integration
The log file
sslCertValidationErr
ors.log does not
purge old errors.
sslCertValidationErrors.log will be deleted when it
reaches 5MB. To change this
1. Open the Windows Registry Editor to the
key HKLM\Software\RightFax\Gateway
\Gateway#
2. Create a new DWORD called
SSLValidationErrorsLogSize.
3. Set the value to the maximum number of
megabytes for the log file. When the log
file reaches this size, it will be deleted.
4. Save changes and exit the Registry Editor.
RF-9137 SMTP
Integration
Failed Fax
Notifications No
Longer Include the
Subject Line of the
Original E-mail.
Fixed.
RF-9133 SSA Quotes in To Name
and To Company
cause doc
coversheets to
break.
Fixed.
RF-9330 Web Client
508
With the 508 Web
Client installed on
remote IIS,
pressing "View as
PDF" within the
document view
returns error "The
connection you
tried to use is not
valid".
Fixed.
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
57
Issue
Name
Component Issue Description Resolution
RF-3863 Web EFM A system error
occurs when the
user enters an
alpha character in
the Billing Code
search, "Maximum
number of billing
codes to display"
field.
Fixed.
RF-5808 Web EFM Unable to set
Routing Code via
WebEFM.
Fixed.
RF-8992 Web EFM Unable to open the
.NET Compilation
Feature for
WebEFM.
Fixed.
RF-9124 Web EFM When creating a
user in Web EFM,
some Inbound
Routing dropdowns
have no options
populated.
Fixed.
RF-9144 Web Tools RightFax Web
Dashboard does
not connect to
server.
Fixed.
RF-8985 WebUtil Unable to attach
.TIF image in
WebUtil if the file
extension is
capitalized.
Fixed.
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
58
Issue
Name
Component Issue Description Resolution
RF-9072 WebUtil When faxes are
sent from a
physical fax
machine to
RightFax the
images are shrunk
when viewed in
WebUtil.
Fixed.
RF-5808 Web EFM Unable to set
Routing Code via
WebEFM.
Fixed.
RF-8992 Web EFM Unable to open the
.NET Compilation
Feature for
WebEFM.
Fixed.
RF-9124 Web EFM When creating a
user in Web EFM,
some Inbound
Routing dropdowns
have no options
populated.
Fixed.
RF-9144 Web Tools RightFax Web
Dashboard does
not connect to
server.
Fixed.
RF-8985 WebUtil Unable to attach
.TIF image in
WebUtil if the file
extension is
capitalized.
Fixed.
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
59
Issue
Name
Component Issue Description Resolution
RF-9072 WebUtil When faxes are
sent from a
physical fax
machine to
RightFax the
images are shrunk
when viewed in
WebUtil.
Fixed.
RF-9240 WebUtil Update server
image button
causes application
error after
annotating a fax.
Fixed.
RF-9257 WebUtil When modifying
delegates in
WebUtil using an
Arabic language
browser certain
elements are
missing.
Fixed.
RF-9258 WebUtil When Internet
Explorer is set to
Arabic, the save
button is missing
from the new
contact window.
Fixed.
RF-9260 WebUtil When “Use Cover
Sheet” is
deselected, the
specified cover
sheet name is not
retained.
Fixed.
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
60
Issue
Name
Component Issue Description Resolution
RF-9374 WebUtil Display problems
with WebUtil when
viewed in Arabic.
Fixed.
RF-6475 WorkServer Unable to view a
fax sent through
Print-to-Fax when
file name of TIFF is
longer than 21
characters.
Fixed.
RF-8512 WorkServer WordWrapTextLeng
th registry key
causes WorkServer
to crash when
sending text doc via
SMTP gateway.
Fixed.
RF-8980 WorkServer Printer
configuration does
not print time strip
on received faxes.
Fixed.
RF-9000 WorkServer PDF,2 fails to
convert PDFs.
Fixed.
RF-9004 WorkServer Turkish date and
time formats cause
Workserver to fail
converting a .doc
coversheet.
Fixed.
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
61
Issue
Name
Component Issue Description Resolution
RF-9119 WorkServer Interconnect fails to
copy with return
code 87 when
interconnecting a
10.5 server with a
9.4 system.
Fixed.
RF-9175 WorkServer Whitelist for
attached
documents allows
HTM but not HTML.
Fixed.
RF-9179 WorkServer Faxes remain in an
"In Conversion"
status indefinitely
when Worksrv
crashes.
Fixed.
RF-9245 WorkServer When comma (,) is
used as a decimal
indicator, html
conversions create
blank pages.
Fixed.
RF-9275 WorkServer Microsoft Word
XML 2003
document does not
convert correctly.
Fixed.
RF-
9339,
RF-9096
WorkServer RightFax no longer
includes a page
separator line with
page number when
OCRing received
faxes.
Fixed.
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
62
5.5 Issues fixed in RightFax 10.5 Feature Pack 1, Service Release 1
Issue
Name
Component Issue Description Resolution
RF-4452 CapaSync CapaSync group
select options do
not allow the
selection of other
domains.
Fixed.
RF-4792 CapaSync CapaSync does not
sync a user whose
group is set to their
primary group.
Fixed.
RF-8630 CapaSync Synchronization
fails if ID in Active
Directory has
Company field that
contains “Ñ” and
more than sixty
characters.
Fixed.
RF-8707 CapaSync Unable to sync
users when
including a Security
Group for LDAP
Synchronization.
Fixed.
RF-8790 CapaSync When syncing data
to DefaultBI1, if the
value is greater
than 16 characters
and contains an
"&", it will trigger
the truncation error
and stop the sync
cycle.
Fixed.
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
63
Issue
Name
Component Issue Description Resolution
RF-8847 CapaSync Unable to sync
users when
including a Security
Group for LDAP
Synchronization.
Fixed.
RF-8664 Client FUW,
Client FUW32
FaxUtil crashes
when you click the
"Fax" menu with
10.5 clients on
Windows XP and
Windows 7x32
machines.
Fixed.
RF-5944 Client FUW32 Outlook 2007
clients - Fax will not
open for the first
time.
Fixed.
RF-8096 Client FUW32 If two address book
entries use the
same ToName
(even if the ID and
fax numbers are
different) the Client
sends all faxes
addressed with that
ToName to the first
entry found.
1. Open the Windows Registry Editor to the
key
HKLM\SOFTWARE\RightFaxClient\FUW3
2
2. Create a new DWORD called
ExpandPhone.
3. Set the value to 1 for the default behavior
that uses the fax number associated with
the first name found. Set the value to 0 to
leave the fax number as entered.
4. Save changes and exit the Registry Editor.
RF-8141 Client FUW32 Icons for
unprotected
mailboxes do not
show in RightFax
10.5 FaxUtil.
Fixed.
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
64
Issue
Name
Component Issue Description Resolution
RF-8361 Client FUW32 FaxUtil goes into a
"Not Responding"
state for an
extended time
when RightFax
Shared Services
Client Failover is
enabled and a
failover occurs.
Fixed.
RF-8691 Client FUW32 Unable to print fax
in FaxUtil when fax
is sent from
Integration Module.
Fixed.
RF-8922 Client FUW32 Changes made to
ODBC Phonebook
view settings are
not saved.
Fixed.
RF-8968 Client FUW Cannot create
new subfolders
due to folder
naming conflict.
Fixed.
RF-6675 Client FUW32,
FaxCtrl
Sending to email
address through
FaxUtil does not
populate
To/From/File field
with recipient’s
name.
Fixed.
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
65
Issue
Name
Component Issue Description Resolution
RF-8571 Database
Server,
FaxServer
If Auto-Enroll is
disabled, multiple
SQL errors are
written to the log
when invalid
outbound faxes are
sent to the server.
Fixed. Only one log entry is created for this type
of error.
RF-8896 Database
Server,
DocTransport
Image path for
remote
BoardServer
remains unchanged
in Data Sharing tab
when change is
made on
application server.
Fixed.
RF-4539 DocTransport Not all values work
for
useISDNCallingPar
ty registry setting
when sending fax
using FOIP.
Fixed.
RF-5999 DocTransport IP packets with bad
frame checksums
cause outbound
calls to disconnect.
Fixed.
RF-8316
RF-8851
DocTransport Route code does
not display on fax
channels in EFM,
even though routing
is working.
Fixed.
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
66
Issue
Name
Component Issue Description Resolution
RF-8705 DocTransport When placing an
outbound call with
ring detect enabled,
an incoming call
may be routed to
that channel,
resulting in a call
collision.
Fixed.
RF-8724 DocTransport Least Cost Routing
does not work from
9.4 to 10.5. Faxes
remain in
“scheduled to be
sent” status.
Fixed.
RF-8787 DocTransport Specific channel
dialing rule does
not send out of
specific channel.
Fixed.
RF-8788 DocTransport With call grouping
enabled faxes get
stuck in “scheduled
to be sent”.
Fixed
RF-8795 DocTransport Channel range
dialing rules do not
save correctly.
Fixed
RF-8880 DocTransport Bostservice fails
to start with error
1075.
Fixed.
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
67
Issue
Name
Component Issue Description Resolution
RF-8882 DocTransport DocTransport does
not show any error
when MSMQ is
down.
Fixed.
RF-8931 DocTransport,
EFM
MSMQ server
information is lost
on remote
DocTransports
when configured
from EFM on
another system.
Fixed.
RF-8907 DocTransport Disabled channels
are included in
count of licensed
channels.
Fixed.
RF-8934 DocTransport Duplicate faxes
may be sent when
the RF server is
under load and call
grouping is
enabled.
When under heavy load, the DTPulse field may
not be updated within the pre-defined 45 second
time interval. Scheduled but unsent faxes would
then be rescheduled (and thus sent twice). To
prevent this, increase the time interval by
following these steps:
1. Open the Windows Registry Editor to the
key HKLM\Software\RightFax\FaxServer\
(x64: HKEY_LOCAL_MACHINE\Software\
Wow6432Node\ RightFax\FaxServer
2. Create a new DWORD called
MaxSecondsSinceLastPulse.
3. Set the value to the desired number of
seconds. OpenText recommends starting
at 240 seconds. To disable and return to
the default value of 45 seconds, clear the
value or delete the entry.
4. Save changes and exit the Registry Editor.
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
68
Issue
Name
Component Issue Description Resolution
RF-4683 Docs on
Demand
Using 9.4FP1SR1
with Docs on
Demand on a
remote board
server using SR140
fails after restarting
the DocTransport
service.
Fixed.
RF-6780 EDC
Configuration
MFP uses wrong IP
address when
receiving relayed
EML files.
Fixed.
RF-8513 EDC
Configuration
Xerox 5150 devices
do not display the
on-screen keyboard
when used with
Rightfax 10.5.
Fixed.
RF-8862 EDC XML value "Page
ImportFileName" is
incorrect when
{JOBID} variable is
used inside of the
XMLTemplate.tpl
template.
Fixed.
RF-8994 EDC Template fails when
using XeroxEIP.
Fixed.
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
69
Issue
Name
Component Issue Description Resolution
RF-8384 EFM Printing a fax at
(200x100) from
FaxUtil to a device
configured in EFM
with No scaling
creates blank
pages.
Fixed.
RF-8954 EFM Copy process won’t
complete when
using the drag &
drop method to
copy one or more
users that are using
a custom cover
sheet.
Fixed.
RF-7261
RF-6449
Exchange
Connector
Watermarks in
signatures do not
convert properly in
RF10 SR2 with
Exchange 2010
environment.
The editor options for inserted images must be
set to "Inline with text". Choosing other options
are not supported due to the way Internet
Explorer displays/converts the Outlook HTML
message.
RF-8871 Exchange
Connector
Exchange
Connector not
providing "RCPT
TO" information
when domain
address has less
than 4 characters.
Fixed.
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
70
Issue
Name
Component Issue Description Resolution
RF-8858 Exchange
Connector,
Exchange
Gateway
Exchange
notifications for
faxes sent from the
default user do not
have the return
email address.
Fixed.
RF-8650 Exchange
Gateway
<FCSFILE> not
functional in faxes
submitted via
Outlook.
Fixed.
RF-8693 Exchange
Gateway
Subject field
containing Hebrew
characters does not
correctly populate
in the body of
RightFax Email
Notifications.
Fixed.
RF-8704 Exchange
Gateway
Subject field
containing Hebrew
characters does not
correctly populate
notes section of
coversheet.
Fixed.
RF-8831 Exchange
Gateway
Application crash
occurs when
inbound routing
email address is 34
characters long or
longer.
Fixed.
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
71
Issue
Name
Component Issue Description Resolution
RF-4811 Fax Reporter Destination_FaxNu
mber report does
not show data from
today's activity.
Fixed.
RF-6596 Fax Reporter Output time/money
calculation is
inaccurate for faxes
with multiple
attempts.
Fixed.
RF-6901 Fax Reporter Billing_Detailed_Bill
ingCode1.rpt report
shows an invalid
date range.
Fixed.
RF-7069 Fax Reporter Automation_Outbo
und_Failed_User.rp
t shows the first
failed attempt for a
fax in local time and
the last in GMT.
Fixed.
RF-6013 FaxCtrl Installing an HP
update changes the
type of the
RightFax Fax
Printer from
“RightFax” to
“Windows” and
prevents the Fax
Information dialog
box from
appearing.
Fixed. Installing a third party printer update may
cause the print processor of the RightFax printer
to change. First run faxctrl /v, install the third
party update, and then run faxctrl /v again. This
will restore the RightFax functionality to any
printers which had it before the third party
update.
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
72
Issue
Name
Component Issue Description Resolution
RF-8936 FaxCtrl User is unable to
highlight and print
multiple faxes.
Fixed.
RF-7962 FaxServer Phonebook blast
results in too many
retries and invalid
fax numbers.
Fixed.
RF-8750 FaxServer Duplicate file
names in the image
directory can result
in data loss and
merged faxes.
Fixed.
RF-8973 FaxServer Faxes are being
sent successfully
multiple times when
CTRL-K is used.
Fixed.
RF-8606 FaxViewer FaxUtil 10.5
crashes when
sending via email
with Outlook 2007.
Fixed.
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
73
Issue
Name
Component Issue Description Resolution
RF-8542 FaxViewer,
Work Server
Faxes routed to
Exchange as PDF
files don’t print
when printer is set
to auto-detect page
size.
You can modify the resolution to fit the page size
when converting .TIF to .PDF in the Exchange
Gateway.
Follow these steps:
1. Open the Windows Registry Editor to the
key HKLM\Software\RightFax\Gateway\
(x64: HKEY_LOCAL_MACHINE\Software\
Wow6432Node\ RightFax\Gateway
2. Create a new DWORD called
OverrideResolution.
3. Enter one of the following values:
If a fax is 200x100 in RightFax, enter:
0 to print at 200x100 resolution
1 to print at 204x100 resolution
2 to print at 204x96 resolution
If a fax is 200x200 in Rightfax, enter:
0 to print at 200x200 resolution
1 to print at 204x200 resolution
2 to print at 204x192 resolution
4. Save changes and exit the Registry Editor.
RF-8825 Install Installation of 10.5
FP1 fails if
Windows Firewall
Service is turned
off.
Fixed.
RF-4672 Install RightFax Server
Name not carried
over to Fax Printer
configuration in
non-administrative
accounts.
Fixed.
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
74
Issue
Name
Component Issue Description Resolution
RF-8803 Java/XML Submitting a job
through the Java
API with a specified
coversheet results
in the wrong
coversheet being
used.
Fixed.
RF-8919 MAPI Recipients not
correctly added
when selecting
more than 5 users
from a MAPI
phonebook source.
Fixed.
RF-8155 MFP HP MFP fails when
submitting sample
job.
Fixed.
RF-8822 MFP HPOXPD MFP
connector displays
error when the user
clicks the More
Options button.
Fixed.
RF-8805 MQ Series MQ Integration only
allows use of port
range 1 – 32767.
Fixed.
RF-4482 Notes
Gateway
Inbound routing
data discrepancy.
Fixed.
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
75
Issue
Name
Component Issue Description Resolution
RF-7655 Notes
Gateway
EFM Sync
database adds a
semicolon after the
first name when
configuring NT
Authentication for a
user.
Fixed
RF-7776 Notes
Gateway
Using a 0 in the
path to the
RFAXSYNX.NSF
file causes the
Notes Gateway to
fail to function with
RF 10 Notes
databases.
Fixed
RF-7866 Notes
Gateway
Can’t forward to
more than one user
in Lotus Notes.
Fixed.
RF-8289 Notes
Gateway
NotesID in
EFMSync
Database is case
sensitive.
Fixed.
RF-8639 Notes
Gateway
Failed outbound fax
from Notes will not
auto-print.
Fixed.
RF-8732 Notes
Gateway
Saving a user in
EFMSync can take
longer than
expected.
Fixed.
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
76
Issue
Name
Component Issue Description Resolution
RF-7153 Outlook
Advanced
Form
When the RightFax
plugin is enabled in
Outlook 2010,
messages are not
closed properly in
Exchange System
Manager.
Fixed.
RF-8583 Outlook
Advanced
Form
Missing automatic
failover functionality
in Outlook
advanced form.
Fixed.
RF-7526 Outlook Fax
Extension
After disabling
customization cover
sheet fields
FromName and
FromFaxNumber,
in EFM, they are
still available for
editing in the
Outlook 2010 plug
in.
Fixed.
RF-8488 Outlook Fax
Extension
When RightFax
Outlook add-in is
enabled, emails
cannot be delayed
for a later time if
message
highlighted in
Outlook.
Fixed.
RF-8811 Outlook Fax
Extension
Fax Viewer in 2010
is not showing the
fax.
Fixed.
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
77
Issue
Name
Component Issue Description Resolution
RF-8901 Outlook Fax
Extension
Outlook stops
responding when a
user does not have
the "Can Change
Cover Sheets"
permission if they
are not an
administrator.
Fixed.
RF-8738 Remoting API RPC module is
incorrectly reporting
status and metrics
on the entries
SVE_DT_CRT_STA
TE and
SVE_DT_CRT_ES
TMINUTESLEFT.
Fixed.
RF-8622 SAP
Connector
Notification status
is not updated on
faxes that fail, retry,
and encounter a
final termination
status.
Fixed.
RF-4464 Server Custom messages
in the server
module show
mismatched error
message and error
type (for example,
Unknown error
notification for
faxes that fail with
human answered
fax).
Fixed.
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
78
Issue
Name
Component Issue Description Resolution
RF-8652 Server Smart Fax using
Linear distribution
has different results
in a Shared
Services
environment.
Fixed.
RF-8801 Server Complete events
will build up in the
events table
whenever a fax is
blocked by dialing
rules or cannot be
scheduled.
Fixed.
RF-4784 SMTP
Integration
Outbound fax
notifications are
only processed by
the SMTP gateway.
Fixed.
RF-8016 SMTP
Integration
Application crash
occurs when
temporary files are
stuck in the
temp.gateway#
directories.
Fixed.
RF-8747 SMTP
Integration
Billing code
information is
missing from fax
notifications.
Fixed.
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
79
Issue
Name
Component Issue Description Resolution
RF-8830 SMTP
Integration
Application crash
occurs when
inbound routing
email address is 34
characters long or
longer.
Fixed.
RF-8783 SMTP
Integration,
Work Server
Attachments are
deleted from
forwarded mail
message after it
has been sent as a
fax.
Fixed.
RF-8982 SNMP SNMP alerts stop
working after
applying 10.5 FP1
MIB.
Fixed.
RF-4265 SSA No option to
configure RightFax
Conversion Engine
on remote
workserver.
Fixed.
RF-8387
RF-8388
RF-8468
SSA Word documents
with merge fields
aren't converting
correctly.
Fixed.
RF-8808 SSA "Application
Monitoring" options
are missing from
the Word tab in the
RightFax
Conversion Engine
configuration.
Fixed.
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
80
Issue
Name
Component Issue Description Resolution
RF-8088 Utilities Migration Tool
crashes when
loading users.
Fixed.
RF-8740 Web Client Web Client displays
fax statuses in
English, rather than
the localized
language.
Fixed.
RF-7981 Web EFM Web EFM Smart
Fax Distribution
route code does not
update.
Fixed.
RF-4503 WebUtil WebUtil time
settings show as 12
hour instead of 24
hour when regional
settings are set to
Danish.
Fixed.
RF-6285 WebUtil When selecting
multiple faxes to
approve in WebUtil,
only one fax will
actually be
approved and sent.
Fixed.
RF-6542 WebUtil WebUtil Delete
button no longer
works as expected.
Fixed.
RF-6958 WebUtil WebUtil sorts faxes
initially by handle
instead of by
creation time.
Fixed.
OpenText RightFax 10.5 Feature Pack 1, Service Release 5 Release Notes
81
Issue
Name
Component Issue Description Resolution
WebUtil When faxes
are sent from a
physical fax
machine to
RightFax the
images are
shrunk when
viewed in
WebUtil.
Fixed.
Work
Server
High volumes
of MS Word
SSA
conversion can
cause the
Conversion
Engine to stop
or crash
unexpectedly.
Fixed.
Work
Server
Turkish
characters fail
to convert
properly.
Fixed.
XML
MFP
Received
faxes sent
through XML
Generator will
fail all pages
beyond the
first 'bad'.
Fixed.
XML Unable to
query faxes
using
Java/XML API.
Fixed.
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