20
Optimise Learning Impact Kent Barnett CEO KnowledgeAdvisors, Inc. www.knowledgeadvisors.com

Optimise Learning Impact August 2010

  • View
    368

  • Download
    3

Embed Size (px)

DESCRIPTION

A great presentation delievered at New Horizons by Metrics That Matter Founder Kent Barnett

Citation preview

Page 1: Optimise Learning Impact August 2010

Optimise Learning Impact

Kent BarnettCEOKnowledgeAdvisors, Inc.www.knowledgeadvisors.com

 

Page 2: Optimise Learning Impact August 2010

Talent Development Optimization

April 7, 2023 2© 2010, KnowledgeAdvisors

Page 3: Optimise Learning Impact August 2010

Get the Red Out!!!

Page 4: Optimise Learning Impact August 2010

Talent Investment Paradox

April 7, 2023 4© 2010, KnowledgeAdvisors

Triple-digit Returns vs. Double-Digit Waste

Page 5: Optimise Learning Impact August 2010

The Promise of Talent Measurement

April 7, 2023 5© 2010, KnowledgeAdvisors

Organizations that measure talent investments*

S&P 500

+15%

*Source: McBassi & Company. Based on companies that use Metrics that Matter®

Page 6: Optimise Learning Impact August 2010

Talent Development Processes

RE

CR

UIT

ING

LEA

RN

ING

&D

EV

ELO

PM

EN

T

TALE

NT

LEA

DE

RS

HIP

EN

GA

GE

ME

NT

PE

RF

OR

MA

NC

E

Forecast Workforce RequirementsRecruit, Select, and Hire International AssignmentMobile WorkforceEmployee Turnover

On-boardingL&DCoachingKnowledge Mgmt

Competency Assessment

Succession PlanningLeadership Development

Compensation and BenefitsEmployee SatisfactionEmployee EngagementWork/Life BalanceWorkforce Diversity Performance Appraisal

Page 7: Optimise Learning Impact August 2010

Three Levels of Measures

April 7, 2023 7© 2010, KnowledgeAdvisors

Recruiting L&D Talent Leadership Engagement Performance

Process level measures

Pillar level measures

Organizational level measures of outcomes

EfficiencyEffectiveness

EfficiencyEffectiveness

EfficiencyEffectiveness

EfficiencyEffectiveness

EfficiencyEffectiveness

EfficiencyEffectiveness

Page 8: Optimise Learning Impact August 2010

Predictive Analytics – Identify the Story and Forecast

Apr 7, 2023 © 2009, KnowledgeAdvisors8

Performance LeadershipEfficiency

Productivity (Revenue /Employee)Effectiveness

Market ShareOperations Customer Segment Analysis

Efficiency% of Key Positions Filled by Succession Planning Candidates

Effectiveness Leadership Turnover (Voluntary and involuntary)Operations

Job level distribution

Engagement Learning and Development

EfficiencyEngagement Survey response rates

EffectivenessBottom / Top Engagement trend (items that fall at the

bottom, items that rise to the top over time)Operations

Associate Engagement Index (Aggregate)

EfficiencyParticipant Hours of Training per Employee

Effectiveness% of performance Improvement due to training

OperationsTotal Cost of Training vs. Budget

Talent RecruitingEfficiency

Vacancy Rate of Critical PositionsEffectiveness

Promotion Rate (Total Promotions / Headcount)Operational

Age Distribution Profile

Efficiency (Fill statistics)Percentage of positions open

Effectiveness90-Day Separation Rate (Voluntary/Involuntary)

OperationalCost per hire

Page 9: Optimise Learning Impact August 2010

Align Human Capital Strategy - Break Down Silos

April 7, 2023 9© 2010, KnowledgeAdvisors

Page 10: Optimise Learning Impact August 2010

Human Capital Dashboard to Visualize

These dimensions provide measurement touch points for each of the key stages of the employee lifecycle as shown in the graphic at right1. Organization performance 2. Recruiting3. Learning & development 4. Leadership & succession 5. Talent management 6. Employee engagement

Apr 7, 2023 © 2009, KnowledgeAdvisors10

Organization Performance1

Leadership & Succession

Talent recruiting and onboarding

Talent transition

• Promote• Lateral• Demote• Exit

Engagement

2

3

4

5

6

5

Analyze Define Design Develop/ Configure

Test/ Train

Maintain/ Review

Page 11: Optimise Learning Impact August 2010

Data Management

April 7, 2023 11© 2010, KnowledgeAdvisors

CRM/ ERP

LMS Corporate BI

Talent Mgmt HRIS

Assessment Survey

Human Capital BI

Page 12: Optimise Learning Impact August 2010

Three Components of Business Intelligence

April 7, 2023 12© 2010, KnowledgeAdvisors

Insights

Analysis

Reporting

Page 13: Optimise Learning Impact August 2010

Advancing Measurement Maturity

April 7, 2023 13© 2010, KnowledgeAdvisors

5

4

3

2

1Time

Effe

ctiv

enes

s

No consistent methods

Consistent, basic approaches

Comprehensive methods, strategically deployed

Integrated into business processes

Continual improvement of evaluation processes

Page 14: Optimise Learning Impact August 2010

Program Evaluation

April 7, 2023 14© 2010, KnowledgeAdvisors

1st Year Manager

Consultative Selling

Welcome to Acme

Six Sigma

ILT

eLearning

Virtual

Mentoring

Performance Support

Community of Practice

System & Methodology Measurement

Program & Initiative

Measurement

Course &Event

Measurement

Page 15: Optimise Learning Impact August 2010

15© 2010, KnowledgeAdvisors

Case: Defense Dept. Human Capital Dashboard

Background: Education wing of Defense Department

Business Issue: Visual, concise place for human capital metrics

Analytics Solution: Leveraged dashboards to build custom, robust prototype solution

Analytics Results: Working model for reporting recruiting, turnover, forecasting, engagement and diversity metrics including causal model.

2-Feb-2010

Page 16: Optimise Learning Impact August 2010

Case: Onboarding Effectiveness

Background: Large health insurance provider Business issue: 28% turnover during first 90 days

on job Analytics solution: Measured onboarding

effectiveness, quality of hire, and new hire satisfaction

Results: 93% of flight risks were retained through improved onboarding and intervention

April 7, 2023 16© 2010, KnowledgeAdvisors

Page 17: Optimise Learning Impact August 2010

Case: Leadership Program Assessment

Background: Large health insurance provider Business issue: Develop pipeline of executive

leadership Analytics solution: Measured effectiveness of 18

month executive development program including self-report, 360 data, success data

Results: Discovered that they had overinvested in the solution. Modifying overall program to better target needs and produced desired outcomes.

April 7, 2023 17© 2010, KnowledgeAdvisors

SatisfactionLearning

Potential Job ImpactPerceived Value/Utility

Actual Job ImpactPotential business results

Actual Business Results

Conference and Business Buzz

Satisfaction

Overall Program Effectiveness

Stretch Project Quality

Behavioral Improvements

Quality of Executive Talent Pool

Perception of results Evidence of results Actual results

Page 18: Optimise Learning Impact August 2010

April 7, 2023 18© 2010, KnowledgeAdvisors

Case: Federal Agency Employee Turnover

Background: Federal government department with distributed workforce

Business Issue: High turnover; needed to know root cause

Analytics Solution: Created exit interview portal to access and collect exit interview data

Analytics Results: Aggregate and tactical data by demographic on key elements of turnover.

Page 19: Optimise Learning Impact August 2010

April 7, 2023 19© 2010, KnowledgeAdvisors

Case: Professional Services Firm

Background: Professional services firm Business Issue: Data gathered across most HC

processes, analysis across is challenging Analytics Solution: Investigating data warehousing

and analytic techniques to provide insights across these data sources

Analytics Results: Beginning with Talent assessment/ onboarding processes, staff performance appraisal process and turnover Attended

Training

Page 20: Optimise Learning Impact August 2010

Thank You

www.knowledgeadvisors.com www.nhaustralia.com.au