Optimizing EA Time To Value With LeanIXKevin ReddingAssociate Director, Enterprise Architecture

© 2020 OTIS ELEVATOR COMPANY. ALL RIGHTS RESERVED. 1

2

Company ProfileOptimizing EA Time To Value With LeanIX

$13.1B2019 Net Sales

> 2MUnits

Maintained

~2BPeople Moved

Daily

~69KEmployees

>1.4KBranches and

Offices

~40KField

Technicians

April 3, 2020 – Separate from parent company United Technologies (UTC) to become a stand-alone company

We are the world’s leading company for elevator and escalator manufacturing, installation and service

THIS DOCUMENT DOES NOT CONTAIN ANY EXPORT CONTROLLED TECHNICAL DATA© 2020 OTIS ELEVATOR COMPANY. ALL RIGHTS RESERVED.

3

The Challenge

– Accept in whole– Clone, then purge non-Otis data– Let UTC host for 1 year (TSA)

• Account for all integrations• Identify Otis owners• Stop managing the portfolio by

spreadsheet– Eliminate duplication– Impart governance & control

• Ensure data completeness• Attest to data accuracy

Optimizing EA Time To Value With LeanIX

Receive & disposition 900+ “applications” being transitioned to Otis

Hit 3 of the 9 LeanIX use cases from Day 1

THIS DOCUMENT DOES NOT CONTAIN ANY EXPORT CONTROLLED TECHNICAL DATA© 2020 OTIS ELEVATOR COMPANY. ALL RIGHTS RESERVED.

4

The ApproachCrowdsourcing• Knowledge about the IT landscape is

highly distributed within Otis and UTC

• Tap our collective knowledge for efficiency, accuracy, and completeness while ensuring the proper controls are in place

Don’t Go It Alone• Time is tight - we don’t have time to

make mistakes and learn lessons

• Call in the pros LeanIX Professional Services

Optimizing EA Time To Value With LeanIX

Many hands make light work- John Heywood

Andreas Strothmann Patrick Schober

THIS DOCUMENT DOES NOT CONTAIN ANY EXPORT CONTROLLED TECHNICAL DATA© 2020 OTIS ELEVATOR COMPANY. ALL RIGHTS RESERVED.

5

The MethodFive week “boot camp” engagement• LeanIX Professional Services lead rapid onboarding and

configuration• Dedicated Otis and LeanIX resources

• Planned for 3 weeks remote and 2 weeks on-site in Connecticut

Collaboration• Daily stand-up meetings

• Slack for cross-company collaboration• Yammer and Sharepoint for internal Otis collaboration

Optimizing EA Time To Value With LeanIX

THIS DOCUMENT DOES NOT CONTAIN ANY EXPORT CONTROLLED TECHNICAL DATA© 2020 OTIS ELEVATOR COMPANY. ALL RIGHTS RESERVED.

6

The ResultsOptimizing EA Time To Value With LeanIX

3 months

1 month

Reduced typical time to maturity by about 66%

Enabled 30+ stakeholders and

users

Handled portfolio of about 1000

Fact Sheets

THIS DOCUMENT DOES NOT CONTAIN ANY EXPORT CONTROLLED TECHNICAL DATA© 2020 OTIS ELEVATOR COMPANY. ALL RIGHTS RESERVED.

7

Keys To Success & Lessons LearnedKeys To Success• Stakeholders MUST understand and embrace the fact sheet model – everything is

not an application

• Embrace crowdsourcing – trust your people

• Move fast but don’t skip establishing the foundations before moving on

• Collaborate and encourage innovation

• Step away from the spreadsheet!

Lessons Learned• Be really careful when importing fact sheets in bulk

• Identifying roles & ownerships is hard

• Find out where there are other sources of truth

• You will need workspace and data model configuration sooner than you think

Optimizing EA Time To Value With LeanIX

THIS DOCUMENT DOES NOT CONTAIN ANY EXPORT CONTROLLED TECHNICAL DATA© 2020 OTIS ELEVATOR COMPANY. ALL RIGHTS RESERVED.

8

Questions

THIS DOCUMENT DOES NOT CONTAIN ANY EXPORT CONTROLLED TECHNICAL DATA© 2020 OTIS ELEVATOR COMPANY. ALL RIGHTS RESERVED.

9