Organisational behaviour - Organisational behavior is an introduction to organisational psychology

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  • Organisational behaviour

    2nd edition

    Gert Alblas & Ella Wij sman

  • © Noordhoff Uitgevers bv

    Organisational Behaviour Gert Alblas Ella Wijsman

    Second edition

    Noordhoff Publishers Groningen/Utrecht

  • © Noordhoff Uitgevers bv

    Cover design and illustration:  Fahrenheit, Groningen

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    ISBN ---- NUR 

    ISBN(ebook) ----

    http://www.mijnnoordhoff.nl http://www.onderwijsenauteursrecht.nl

  • © Noordhoff Uitgevers bv

    Organisational behavior is an introduction to organisational psychology. It presents psychological and organisational theory in terms which can be used to describe and explain the behaviour of people in organisations. This knowledge can be applied by management to recruit, induct, train and motivate the right staff to perform satisfactorily and retain them.

    This second edition pays attention to new developments in the digitization of our society. Recruitment and selection have become processes that can be conducted on-line; colleagues can take part in virtual discussions whenever and wherever, and stay up to date on all organisational matters.

    This edition has been supplemented with new insight and recent studies. Various case studies, examples, illustrations and exercises have also been updated. In our introduction, we show that organisations are complex systems that can be described from four different perspectives, being the open system, the technical system, the financial-economic system, and the socio-political system. This division serves as a broader framework for the perspectives covered in this book.

    This book is accompanied by the website www.organisationalbehaviour. noordhoff.nl, which offers test questions to test the reader’s knowledge of the study material and concepts covered in each chapter. The answers to the assignments that are part of the various chapters can also be found on the website. Additionally, the website offers links to interesting tests and experiments, as well as background information about individuals, topical subjects, and (doctoral) studies.

    Groningen, Autumn of 

    Gert Alblas Ella Wijsman

    Preface to the second edition

    http://www.organisationalbehaviour http://www.noordhoff.nl

  • © Noordhoff Uitgevers bv

    Contents

    Introduction 

    1 Individual and organisation 

    . Behaviour and motivation  . Abilities and competences  . Personality  . Attitudes  . The relationship between individual

    and organisation  . Commitment  . Job satisfaction  . Equitability  . Changing relationships  Tips for managers  Summary  Assignments 

    2 Integration and motivation 

    . Recruitment and selection  . Integration  . Methods of integration  . Motivation  . Effects of motivation  . Intrinsic and extrinsic motivation:

    conclusions  . Retaining people in an

    organisation  Tips for managers  Summary  Assignments 

    3 Groups in organisations 

    . The group concept  . The organisation as a collection of

    groups  . Types of groups in organisations  . Functions of groups  . The group as a social

    environment  . Phases in group development  . Structural characteristics of

    groups  . Relationships between groups  . Improving relationships between

    groups  Tips for managers  Summary  Assignments 

    4 Collaboration and decision- making in groups 

    . Effective collaboration in groups  . Process losses in executive

    groups  . Optimising group performance  . Effective decision-making in

    groups  . Advantages and disadvantages of a

    group approach  . Criteria for effective decision-

    making in a group context  . Process losses in decision-

    making  . Improving decision-making in

    groups  . Leadership in decision-making  . Collaboration and consultation in

    self-managing and virtual teams  Tips for managers  Summary  Assignments 

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    5 Communi cation in organisations 

    . Communication  . The communication process  . Aspects of communication  . Communication in

    organisations  . Impediments to

    communication  . Problems in formal

    communication  . Improving communication  Tips for managers  Summary  Assignments 

    6 Power and leadership 

    . Power and influence  . Sources of power  . Use of power  . Effects of use of power  . Use of power for political

    purposes  . Abuse of power  . Leadership in organisations  . Leadership and effectiveness  . Improving leadership  . Influence of leadership  Tips for managers  Summary  Assignments 

    7 Organisational structure 

    . Creating structure  . Distribution of labour  . Functional division  . Coordination of activities  . Grouping activities  . Responsibilities and relationships  . Additional forms of authority and

    mutual relationships  . Designing communication

    channels  . Organic and mechanistic

    structures  . Developments in structural

    design  . Design questions  Tips for managers  Summary  Assignments 

    8 Organisational culture 

    . The concept of culture  . Organisational culture  . Types of organisational culture  . Organisational culture and

    effectiveness  . Establishing the culture of

    organisations  . The development of organisational

    culture  . Transmitting organisational

    culture  . Organisational culture and

    nationality  . Cultural bias  . Changing the organisational

    culture  Tips for managers  Summary  Assignments 

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    9 Decision-making in organisations 

    . Characteristics of problems  . Areas of decision-making in

    organisations  . Problems in decision-making  . Impediments to

    decision-making  . Decision-making models  . Strategic decision-making  . Model for strategy formulation  . Organizing strategic decision-

    making  Tips for managers  Summary  Assignments 

    10 Stress and conflict 

    . Psychological load  . Work-related causes of stress and

    burn-out  . Person-related causes of stress and

    burn-out  . Preventing or combating stress and

    burn-out  . Physical load  . Reducing the physical load  . Conflicts at work  . Conflict management  . Conditions that influence conflict

    management  . Escalation of conflicts  . Organisational intervention in

    conflict resolution  Tips for managers  Summary  Assignments 

    11 Organisational change 

    . Necessity for change  . Causes of change  . Deciding to change  . Planned organisational change  . Types of change  . Two approaches to planned

    change  . Impediments to the change

    process  . The role of management in change

    processes  . Creating a structure for handling

    c