Orientation Guide 2o12 - Intec College · Orientation Guide for INTEC College Students 2019 I10066424-E1 ORIENTATION GUIDE FOR INTEC COLLEGE STUDENTS 2019 CONTENTS PAGE ... Rights,

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Orientation Guide 2019

Compulsory reading: College rules

and guidelines

______________________________________________________________________________ Orientation Guide for INTEC College Students 2019 I10066424-E1

ORIENTATION GUIDE FOR INTEC COLLEGE STUDENTS 2019

CONTENTS PAGE Welcome to INTEC College 1

Legal Name and Status of the College 2

Management Team of the College 3

Mission, Code of Conduct, and Ideology and Values of the College 4

Learning Philosophy and Goals of the College 5

Mode of Instruction and Language Policy of the College 6

Code of Conduct, Rights, and Responsibilities of the Collective College Community 7

Important College Details 11

Your INTEC Email Address, Study Portal and Virtual Campus 13

Free Email, Storage, and Communication Services Offered to All INTEC College Students 13

Office 365 Frequently Asked Questions (FAQs) 14

How to Set Up Your intec.me Email Account 15

The INTEC Study Portal tutorial 16

Your INTEC College Virtual Campus 20

Documenting the Learning Process 23

Teaching, Learning, and Assessment of Learning 27

Academic Dishonesty – Examination Irregularities 33

Appeals Policy 36

Programme Progression and the Issuing of Awards 38

Academic Record Keeping 41

Transfer of Academic Credentials (Exemptions) 42

Fees and Charges 44

Financial Aid, Unpaid Debt and Refund Policy 50

Student Support Services 52

Additional Information: Contact Details of INTEC College Branches 62

Additional Information: Academic Staff of the College 63

____________________________________________________________________________________ Orientation Guide for INTEC College Students 2019 Page 1 I10066424-E1

WELCOME TO INTEC COLLEGE

Dear student

Welcome to INTEC College! Congratulations on taking an important step towards realising your

dreams. The College has been providing education and training since 1906, so you can rest assured

that your future is in good hands.

In this Orientation Guide for INTEC College Students 2019, we'll give you some important information

that you should read before you commence your studies.

Your intec.me email address

At INTEC College we want to ensure that we can contact you whenever we need to inform you of

something important. We realise that your home address, your cell phone number and even your

email address may change during the course of your studies. This is why we have assigned to you a

College email address that is guaranteed not to change. Please carefully read the section called How to

set up your intec.me email account, and then activate your email address as soon as possible. We will

be sending important information to this address, so please ensure that your email is activated.

The INTEC study portal

We have created a study portal that gives you instant access to your study material. The INTEC study

portal tutorial in this orientation guide shows you how to register, login, and then view or download

your study material.

The INTEC College Virtual Campus

The INTEC College Virtual Campus allows you direct access to various student services, such as

changing your personal details, and sending queries to your tutors. Please follow the step-by-step

instructions in the section called How to activate your INTEC College Virtual Campus in order to ensure

that you can use this very useful facility.

Important examination information

Please note that some examination information, such as specific annual examination dates, may

change. So please access the latest examination information, which is available on the INTEC College

website, from time to time.

If you need any help, please don't hesitate to contact us. We wish you all the best, and success with

your studies.

Regards

Phillip Slatter

INTEC College Principal


LEGAL NAME AND STATUS OF THE COLLEGE

Legal Name

The full legal name of the College is INTEC College (Pty) Ltd.

The company registration number is 2001/029342/07.

Head Office Street Address

INTEC College Centennial Place 1 Boundary Road Century City Cape Town 7441

Head Office Postal Address

INTEC College PO Box 19 Cape Town 8024

Head Office Telephone Number

021 417 6700 (Switchboard)

0860 31 31 31 (Call Centre)

Regulatory Status

INTEC College (Pty) Ltd is committed to meeting all legislative requirements regarding accreditation and registration of private education and training providers in South Africa.

Umalusi accreditation

INTEC College was granted its initial accreditation with Umalusi in November 2001 – with provisional accreditation number FET 00037 PA.

INTEC College is accredited / evaluated through various Education and Training Quality Assurance bodies (ETQAs), including the Quality Council for Trades and Occupations (QCTO) and Umalusi.

College registration

INTEC College was granted provisional registration by the Department of Higher Education and Training as a private FET College – with provisional registration number 2008/FE07/025 (see www.dhet.gov.za).

http://www.dhet.gov.za/


MANAGEMENT TEAM OF THE COLLEGE

College Management Team

INTEC COLLEGE PRINCIPAL: Phillip Slatter

NATIONAL SALES MANAGER: Mala Augustine

BRAND MANAGER: Leanne Houston

CONTACT CENTRE MANAGER: Shakier Achmat

FINANCIAL MANAGER: Sirshan Reddy

PROCUREMENT MANAGER: Shaheed Sasman

SUPPLY CHAIN MANAGER: Mogamat Kemp

PUBLISHING OPERATIONS MANAGER: To be announced

IT OPERATIONS MANAGER: To be announced

Academic Management Team

RESEARCH MANAGER: To be announced

ASSESSMENT MANAGER: To be announced

ACADEMIC HEAD FOR TECHNICAL AND COMPUTER SCHOOLS: Hermon Ogbamichael

BUSINESS AND GENERAL SCHOOLS MANAGER: To be announced

ACADEMIC HEAD FOR HIGH SCHOOL: Geralda Cloete

ACADEMIC HEAD FOR CREATIVE AND VOCATIONAL SCHOOLS: To be announced

REGULATORY AND COMPLIANCE MANAGER: To be announced


MISSION, CODE OF CONDUCT, AND IDEOLOGY AND VALUES OF THE COLLEGE

College Mission Statement

INTEC College strives to provide affordable, quality, career- and vocation-orientated distance

education, and training, in order to facilitate lifelong learning for the development of students and

society.

INTEC College provides courses based on academic validation and quality assurance. These courses

are designed and developed to meet agreed standards within a national framework, to ensure new

entrants into the labour market are adequately trained, developed, and skilled, as well as to

acknowledge and enhance the skills of the current workforce.

INTEC College Code of Conduct, Rights, and Responsibilities

The College Code of Conduct, Rights, and Responsibilities published in this guide applies to all students

registered with INTEC College. INTEC College accepts that all rights and responsibilities have been

read and fully understood by students and staff members alike. The use of one gender in this

document denotes both genders equally without prejudice, both singularly and collectively. The rights

and responsibilities published in this guide are subject to change if, in the opinion of the INTEC College

Academic Board, such action is warranted.

This Code of Conduct, Rights, and Responsibilities applies to students and staff of the College,

singularly and collectively, while representing or carrying out activities related to the College.

(Students and staff of the College, singularly and collectively, are known as the College Community.)

The College Community is subject to the Code of Conduct, Rights, and Responsibilities. A breach of

the College Code of Conduct, Rights, and Responsibilities may lead to necessary action that results in

the maintenance of the College integrity as an institute of learning. The aim of the College Code of

Conduct, Rights, and Responsibilities is to promote academic performance and positive social conduct.

A registered student is a representative of the College. The College trusts that every student, in all his

or her dealings within the greater social structure, will be a worthy example and a credit to the

individual himself or herself and the College alike.

Our core ideology and values

Our core ideology: Together, we make learning a part of living!

Our core values: Innovation, Integrity, Respect, Achievement, and Satisfaction


LEARNING PHILOSOPHY AND GOALS OF THE COLLEGE

INTEC College's Learning Philosophy

INTEC College's learning philosophy is as follows:

INTEC College recognises human worth and growth.

INTEC College is committed to the development of students, primarily by means of education,

and assisted through the use of technology.

INTEC College is committed to playing a leading role in education by setting educational standards

and best practices in distance education.

INTEC College is committed to providing student-centred and up-to-date education opportunities

in keeping with market requirements.

INTEC College provides both formal and non-formal learning programmes, in line with the needs

of students, the social economy, and the business world.

INTEC College programmes are designed to develop students to become equipped with the

necessary skills, knowledge, and values that will enable them to participate successfully in South

African society.

INTEC College provides education and training opportunities to working and non-working adults

who cannot afford to leave their work or family in order to study full-time.

INTEC College engages regularly with government to ensure the rights of distance, part-time and

adult students are included in the South African education regulations.

INTEC College's Goals

INTEC College aims to:

create an integrated and articulated pyramid of learning programmes that enable the student to

progress on a course of lifelong learning;

enhance the overall quality of education and training in South Africa;

develop the skills of South African students to help them improve their quality of life, career

prospects and social mobility;

facilitate access to, and mobility and progression within, education, training and career paths

within and beyond FET level;

contribute to the full personal development of each student and the social and economic

development of the nation at large; and

promote self-confidence and self-motivation through successful learning and achievement of

qualifications.


MODE OF INSTRUCTION AND LANGUAGE POLICY OF THE COLLEGE

Mode of Instruction of the College

The mode of instruction of the College is distance learning.

Language Policy of the College

The language policy of the College aims to clarify the use of language for tuition, student support, and

operational purposes at the College.

Medium of instruction

The College is committed to providing access to as many students (learners) as possible. English is the

language of business in South Africa; it is also the primary language of communication globally.

Therefore, English is the language of tuition (tutoring, study material and student support services).

The College is responsible for assisting students to improve their communication skills where they may

need work. Improved communication skills will assist the student to achieve competency in learning

outcomes, provided that student has complied with the entrance requirements.

The principles of diversity, equity, and reconciliation guide the College's use of language. Tuition and

tuition support strive to use language that promotes mutual tolerance and respect amongst all cultural

groups.

Language of tuition and assessment

English is the language of tuition, study material, teaching, learning, and assessment. For some

courses where language is the actual skill taught, the language of evaluation and assessment will be

the language so studied.

General communication

English is the primary language of the College administration, tuition, and student support; however, if

possible, communication with students may take place in the language preferred by the students.


CODE OF CONDUCT, RIGHTS, AND RESPONSIBILITIES OF THE COLLECTIVE COLLEGE COMMUNITY

The INTEC College Code of Conduct, Rights, and Responsibilities

The INTEC College Code of Conduct, Rights, and Responsibilities published herein applies to all

students registered with INTEC College. INTEC College shall accept that the Code of Conduct, Rights,

and Responsibilities is read and fully understood by each student. Words denoting any gender shall

denote all genders and words denoting persons shall include organisations and/or corporations, and

vice versa. The rights and responsibilities published herein are subject to change if, in the opinion of

the INTEC College Academic Board, such action is warranted.

This Code of Conduct, Rights, and Responsibilities applies to both students and staff of INTEC College

(collectively known as the College Community) while representing or carrying out activities related to

the College.

Every community member of INTEC College is subject to the INTEC College Code of Conduct, Rights

and Responsibilities. A breach of the INTEC College Code of Conduct, Rights, and Responsibilities

could lead to necessary actions that result in the maintenance of INTEC College's integrity as an

institute of learning. The aim of the INTEC College Code of Conduct, Rights, and Responsibilities is to

promote sound and quality academic performance, and constructive and progressive social conduct.

A registered student is a representative of INTEC College. INTEC College trusts that every student

shall, in all their dealings both within and outside of INTEC College, be a worthy example and a credit

to the individual and the College alike.

All members of this College Community will undertake to:

conduct themselves in a manner that respects and promotes the dignity of others, and interact

with others in the community in a spirit of co-operation, goodwill and mutual respect;

conduct themselves in an honest and ethical manner, refrain from abusing their position or

authority to exploit any other party, refrain from misrepresenting themselves, their work or

qualifications in any manner, and refrain from abuse or discrimination of any kind;

assist in the maintenance of good order in the learning process; and

refrain from violating specific regulations of the institution.

Rights and Responsibilities of Students

INTEC College recognises that there are rights and obligations on the side of both students and the

College. To meet its own obligations to students, the College will make every effort to ensure that

students can realise the expectations derived from the following declaration of rights and

responsibilities.


Student rights

Students have the right to:

Services: Every registered student has an equal right to available services and facilities.

Contracts: Every person having legal capacity has a right to contract on equal terms without

discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed,

sex, sexual orientation, age, marital status, family status or handicap.

Respect for human dignity: All students have a right to be treated with respect and in a civil

manner at all times by staff of the College.

Fair and impartial assessment: All students have a right to have their work assessed in a fair and

impartial manner according to well-defined procedures.

Access to policies and procedures, and interpretation of policy: All students have open access to

the policies and procedures that govern the College and its activities, insofar as these relate to

students and learning activities.

Freedom to express concerns: All students may express concerns regarding their course and

services.

Awareness of services: All students can expect to be informed, by suitable means, of services

available to them so that they can choose to take advantage of these.

Student responsibilities

Students have the responsibility to:

honour the Code of Conduct of the College;

apply themselves to their studies to the best of their abilities;

know and understand the rules and regulations governing the programme, the academic or work

environment, and any service that they may use during the course of their studies;

know and understand the policies, procedures, and practices contained in the materials and

information made available to them;

know and understand the regulations concerning the use of support services and other facilities,

as described within this document;

contribute to the development of programmes and policies by participating in consultative

processes in a responsible and ethical manner;

accept responsibility for their own learning;

take the initiative and consult appropriately when problems arise;

know and understand the institution's commitment to equal opportunity and demonstrate

tolerance and respect for all staff and other students;

know, understand, recognise, and respect the legitimate exercising of authority by staff; and

know, understand, and respect the rights of staff members.


As a student, you also have the responsibility to:

meet deadlines for work to be submitted, where these are stipulated;

attend practical workshops and tutorial sessions, as and where required;

submit original work for assessment, without plagiarising or cheating;

ensure that you have photocopies of ALL assignment work, including samples and items such as

photographs, before sending the assignment work to the College;

lodge any complaints in a timely manner and according to established procedures;

meet your contractual obligations; and

register your intec.me email address.

Student expectations

Insofar as both the College and the student adhere to their contractual obligations, the College will

provide the conditions necessary to meet the following expectations of students:

Online learning material: Students must download their learning material and courseware from

the Study Portal that corresponds to the programme of study on which they are enrolled. The

learning material will available 2 working days after registration – registration comes into effect

when you receive your INTEC College student number.

Support services: Students can expect to have access to the College support services and facilities

during working hours (8 am to 4:30 pm). Turnaround times for support services are published

below.

Academic support services: Students will be able to access academic advice from tutors, and

academic staff, and will be informed of their tutors' availability for assistance via telephone or

email.

Counselling services: Students can expect to be able to receive basic counselling on career

options and educational issues.

General advisory services: Students can expect to be able to access general advice of a problem-

solving nature or to facilitate resolution of a problem or complaint by contacting the Call Centre.

Information concerning academic requirements: Students can expect to be informed in a timely

manner of all requirements for achieving their qualifications via formative assignments and

summative assessment (examinations), which together with practical assessment where

applicable, constitute a final result.

Appeal against assessment and academic decisions: Students may appeal against assessment

results.


Representation, redress, and resolution routes

The College recognises the need for students to:

address specific issues of interest;

express concerns and expect a response; and

appeal process outcomes.

To this end, there are policies and procedures that relate to specific types of representation.


IMPORTANT COLLEGE DETAILS

Contact via Email

INTEC College has created support email addresses to improve our service to you.

In order to ensure that we process your request or query as quickly as possible, please use the specific

email addresses below for your queries.

For all transfer queries, please email [email protected]

For all complaints, please email [email protected]

For all general queries, please email [email protected]

For counselling support, please email [email protected]

For account queries, please email [email protected]

Look at the benefits of using the specific email addresses above:

1. An email sent to the appropriate email address can be dealt with speedily.

2. An email is a written record of your query.

3. Your email and our response can be used to build Frequently Asked Questions (FAQs) that may

help other students with similar queries.

4. If you have more than one query, you can use more than one email address, which means

your queries can be resolved at the same time by different departments.

Please use your student number in the subject field and/or message header of your email. This will

help us to service you as quickly as possible.

Contact via Telephone

If you need to speak to us, please call our national call centre on 0860 31 31 31. Our call centre is

open during office hours only, from 08:00 to 16:30 from Monday to Thursday, and from 08:00 to 16:00

on Friday. Our offices are closed over the weekends and on public holidays. Please note that our

branches are not equipped to deal with study-related queries, so please contact our call centre if you

have any study-related queries

Contact via Fax

Sending a fax is not a completely reliable way of sending information. While the sender may receive

confirmation from his or her fax machine that a fax has been sent, for various reasons it may not arrive

at the receiver's fax machine. For instance, the paper may jam in the receiver's fax machine or the

machine may run out of toner ink, so that the fax arrives only partially or not at all.

mailto:[email protected]




INTEC College has experienced many problems related to faxes sent by students. So when you send us

a fax, please contact the relevant department via email to confirm that we have received your fax.

Please use the following fax numbers when sending documentation to us:

Department Fax number Purpose of fax Notes

Transfers 086 686 6667 Transfer evidence Please fax all transfer-related documents to this number, such as ID documents and salary slips.

General Support 0861 31 31 31 General support Please use this fax number for all other documents that need to be faxed to the College.

Please note:

PLEASE DO NOT SEND ANY ASSIGNMENTS TO THE COLLEGE VIA FAX. IF YOU ARE REQUIRED TO SUBMIT YOUR ASSIGNMENTS TO THE COLLEGE,

PLEASE SEND THEM BY POST INSTEAD.

HIGH SCHOOL LEARNERS MUST HAND IN ALL OF THEIR ASSIGNMENTS AT THE VENUE WHERE THEY WILL COMPLETE THE ASSIGNMENTS UNDER SUPERVISED CONDITIONS.


YOUR INTEC EMAIL ADDRESS, STUDY PORTAL AND VIRTUAL CAMPUS

Free email, storage, and communication services offered to all INTEC College students

Summary

In partnership with Microsoft Office 365 Education Plan, INTEC College offers all students the following

FREE services:

1. A free intec.me email account, for life! This means that even after you have finished studying

with INTEC College, you will still be able to use your intec.me email address.

2. Access your email from anywhere in the world, via the Web.

3. Free Microsoft Outlook, with the ability to manage your calendar, contacts and much of the

functionality of Microsoft Outlook (50 GB of space).

4. 1 GB of online storage space on OneDrive. You can share files with others, or store your personal

documents, photos, and music on OneDrive. It also means that you don't have to carry a hard

drive or flash disk with you.

Why do you need a College email address?

As a modern student, you are highly mobile and usually at the start of your professional career. This

means that you may change your email provider, your employer, your home address, or your cell

phone number while you are studying with us. It is difficult for us to fulfil our service obligations to you

if there isn't at least one way of contacting you that is guaranteed to remain constant while you are

studying with us. Your College email address ensures that you are guaranteed to receive all official

communication from us. And of course it provides you with a unique address that indicates that you

are a student of INTEC College.

How must you use your College email address?

INTEC College will send all official communication (such as examination information, assignments and

tutorial answers) to your intec.me email address. And we require that you use your intec.me email

address for all correspondence with us. What does this mean for you? It means that you have to visit

your intec.me email address regularly to ensure that you don't miss any correspondence from us. It

also means that you will have a single place where all communication to and from the College will be

kept.

For more details, please see the Office 365 Frequently Asked Questions (FAQs) that follow.


Office 365 Frequently Asked Questions (FAQs)

1. What is Office 365?

Office 365 Education Plan is a free email, document management, and file storage solution

available to all INTEC College students. This means that you will get a free intec.me email address

when you enrol, plus other useful services.

2. What services are linked to your free intec.me email address?

Because your intec.me email address is created via Office 365, which is a service offered by

Microsoft Windows, you have free access to the following services:

Outlook: Outlook gives you a professional email experience, similar to what you may use in the

workplace. It also provides enterprise-class management tools, like archiving and distribution

lists, as well as an address book and a calendar.

3. Do you have to give back your intec.me email address when you complete your course?

No. You will have your intec.me email address for life.

4. Do you need a regular Microsoft Office licence to use Office Workspace?

No, you do not need a Microsoft Office licence to use Office Workspace. You can create and save

Office documents, and share or edit them, without installing Office. You can also create and store

documents that are not Office documents, and can create web-based documents, called 'notes',

without installing Office.

5. Why is Office 365 important for INTEC College students?

The workplace is changing, and the desktop applications that employers use today will evolve to

applications combined with web services tomorrow. Educators preparing tomorrow's workforce

want to partner with companies that can give them affordable access to those tools today.

In addition, we find that our highly mobile students may change their address, telephone, cell

number or email address while they are studying with us. We have to ensure that we are able to

service all our students, and therefore a dedicated intec.me email address ensures that we can

meet our service commitments to you.

6. Why is Office 365 important for you?

Office 365 is important for you because you expect your learning environment to have rich, high-

quality communications capabilities like those available to you in non-academic settings. Office

365 gives you a free, yet familiar, email and document management and sharing service at your

fingertips, allowing you to communicate easily with us, and seamlessly incorporate your digital

lifestyle with your academic work style. And it also shows off your link to INTEC.

http://www.microsoft.com/liveatedu/included-services.aspx?locale=en-US&country=US#6


7. How do you know that your information is safe?

Office 365 provides excellent spam-fighting, safety bar, personal 'safelist' and 'blocklist'

capabilities. You can also have password-protected spaces where you can collaborate with others.

Office 365 also does third-party penetration testing to help ensure there are no holes for hackers

to exploit, and only authorised personnel are allowed access to the servers. Additionally, Office

365 has implemented industry-best practices in their data centres to improve security of the

servers and prevent unauthorised network access.

8. What will your intec.me email address look like?

We will use your student number as the prefix to your email address. In other words, if your

student number is 1000198768, then your email address will be [email protected].

9. How do you set up your intec.me email address?

Please see the instructions that follow in the next section.

How to set up your intec.me email account

Please note: INTEC College will communicate with you by means of your intec.me email account.

Please ensure that you set-up your account according to the instructions provided below:

1. INTEC College will sms you your password, which you need in order to access your intec.me

account.

2. Once you receive your password, go to http://mail.office365.com/ The page will look like this:

3. You will need to sign into your account using the password provided.

4. Please personalise your password.


http://mail.office365.com/


When you have set up your intec.me mailbox, take the time to explore functions such as how to

manage your contacts and how to link to your Facebook profile.

The INTEC study portal tutorial Welcome to the INTEC study portal, where you can view or download your study material whenever

you want, at a place that suits you. This tutorial will show you step by step how to register your

details and activate your account, how to login to the portal, and how to download or view your study

material.

Step 1. Register

To access the INTEC study portal, visit the INTEC College website at http://www.intec.edu.za/

On the INTEC College home page, right click on STUDY PORTAL (circled in red in the screenshot below).

You must register your details when you first access the study portal.

Right click on the 'Register' button (circled in red in the screenshot below).

http://www.intec.edu.za/


A popup screen will appear, where you will need to enter your student number and password.

The screen is outlined in red in the screenshot below. Note that you must enter your password twice.

Click on the 'Register' button once you have entered your details.

You will now receive a message that you are required to activate your account by accessing your

personal email address. The message will look like the 'Server result' message in the screenshot

below.

Once you have accessed your personal email account, you will receive an email with the subject line

'ICG Student Portal Registration Activation'.

This email will contain a link, as highlighted in red in the screenshot that follows.

Click on the link to activate your account.


A new tab will pop up in your browser, indicating that your account is now activated.

You can click on the 'Login' button to be directed back to the login screen.

Step 2. Login to your account

In order to login in to the study portal, you can now enter your newly created login details.

Right click on the 'Login' button (highlighted in red in the screenshot below).


Step 3. View or download your study material

Once you have logged in successfully, you will have a view of the study material that is available for

downloading. You will only have access to study material that was issued to you upon registration.

You will be able to view or to 'Download' your study material, as illustrated in the screenshot below.

If you choose to view your study material, a new tab will open in your browser that will be

watermarked with your student number. You will be prompted to insert a password. The password

that you must enter is your ID number.

If you choose to 'Download' your study material, it will be saved in the folder that you have chosen for

your download. The document will also be watermarked with your student number. You will be

prompted to insert a password, which will be your ID number.

Should you have any questions, please feel free to contact us on 0860 31 31 31 or

[email protected].



Your INTEC College virtual campus

Services available on the INTEC College Virtual Campus

You can access the INTEC College Virtual Campus at http://www.virtual.intec.edu.za

The Virtual Campus offers you easy and immediate access to some important information, which

means you don't have to phone or email the College. Here, you can do the following:

1. Update your personal contact details.

2. View your course details.

3. View and print your study programme.

4. Retrieve your assignment results.

5. Check which of your assignments have been received by the College.

6. Log a query with your tutor.

Please follow the activation instructions below to register as a user of the INTEC College Virtual

Campus.

How to activate your INTEC College Virtual Campus

In order to activate your INTEC College Virtual Campus, please follow the steps below:

1. Go to http://www.virtual.intec.edu.za

2. You will see the following screen:

3. Click on REGISTER.

4. Enter your student number and ID number in the spaces provided, and click on the Register

button.

http://www.virtual.intec.edu.za/



5. You will then be asked to enter and confirm the email address that you want your password to

be sent to.

6. Enter your intec.me email address, and click the Submit button. Ensure you have already

activated your intec.me email address, or you will not be able to receive your Virtual Campus

password.

7. Your password will then be emailed to your intec.me email address that you entered.


8. After you have retrieved your Virtual Campus password, you can return to the INTEC College

Virtual Campus webpage http://www.virtual.intec.edu.za

9. Click on the word LOGIN (above REGISTER). Now enter your student number and password, and

click on the Login button.

10. Congratulations! You are logged into the INTEC College Virtual Campus. You can now change

your system-generated password to your own personal password. Simply click on the CHANGE

PASSWORD link.



DOCUMENTING THE LEARNING PROCESS

INTEC College courses usually consist of study programmes, study guides, and study units. See the

definitions below.

The Study Programme

The study programme contains your course outline. It is the document that shows you which subjects

you must study and pass, and which assignments in each subject must be submitted to the College.

You can download your study programme from the Virtual Campus website

Please note: Only assignments that are indicated in your study programme must be submitted to

the College.

The study programme outlines the course that you are registered for, and shows all the subjects that

appear in your course. It lists all the items that you will need for each subject in your course – study

guides, study units and/or textbooks, and any kit items.

The study programme also contains the assignment codes of all the assignments that must be

submitted to the College.

The assignments that are indicated for each subject in the study programme must be submitted, and

you must achieve the required mark/grade for these assignments in order to pass each subject.

The rule is: If an assignment is indicated in the study programme, it must be

submitted to the College. If an assignment is in your study guide but does not appear

on your study programme, then you should still complete it for study and enrichment

purposes – but do not submit it to the College.

Each course or learning programme has an established, approved curriculum of study, outlining the

combination of modules that have to be successfully completed to entitle a student to receive the

indicated award as a graduate of the course or learning programme. The number of modules taken in

a particular period of time is referred to as the course load.

Please look at the following examples of how assignments are indicated in your study programme.


The number of assignments

to be submitted is indicated

in your study programme.

These are the

assignments to be

submitted to the

College.


Policy

Every student will have access to their study programme at the beginning of each course.

Study programmes will be reviewed annually and revised as necessary.

Students must successfully complete all the prescribed formative assessments (or assignments)

and summative assessments (or examinations) linked to the programme structure in order to

achieve the award.

Students may register for more modules than those outlined in one programme of study, except

in the case of a national qualification.

Permission to take additional modules will be withdrawn in cases where the student does not attain, through study, the academic level required to undertake further modules.

Study Guides

Study guides contain instructions on how to work through a subject. You should always read the study

guide of a subject first, as the study guide will guide you through the study process, indicating which

study units and/or textbook/s you have to study, in which order, and which assignments to complete

after each study session. The study guide may also contain the assignments and/or activities to

practise your skills. (Alternatively, the assignments will be in a separate 'assessment booklet'.)

There are three assignments in

this study guide. (The

assignments may also be in an

'assessment booklet'. However,

in the example above, your

study programme indicates that

only two of these assignments

are to be submitted to the

College.

There are three assignments in

this study guide. (Assignments

may also be in an 'assessment

booklet'.) However, in the

example above, your study

programme indicates that only

two of these assignments are to

be submitted to the College.


Depending on the subject, you may be required to:

complete the assignments and/or study activities to help you study; or

complete assignments and/or activities that must be submitted to the College for marking.

The designated assignment/s and/or activities must be completed and submitted to the College for

marking. You will be required to pass these assignment/s and/or activities.

A study guide contains the following:

student support information and contact details;

an explanation of the purpose of the study guide;

a study schedule;

an explanation of study sessions (prescribed reading, learning outcomes, activities and

assignments);

an overview of each study unit and/or textbook (learning outcomes and/or topics covered); and

assignments (if they are not in a separate 'assessment booklet') – please refer to your study

programme to see which assignments you must submit.

Study Units

Study units contain actual learning material. Study units are like textbooks or manuals. Study units

contain facts and information you have to study in order to know and understand a subject. This is the

information that you need to know, understand, and prepare for when you are assessed. The study

guide will indicate the sequence in which you should work through your study units. Some courses are

based on study units only. In other courses you need to learn the content of study units and

textbook/s (which you must obtain). Make sure that you are familiar with the way in which your

course and subjects are structured.

A study unit contains the following:

an introduction;

lessons (learning outcomes, learning content, examples, activities and self-assessment questions

and answers); and

references and acknowledgements.


TEACHING, LEARNING, AND ASSESSMENT OF LEARNING

INTEC College is accountable for the assessment of each student's performance through the

application of standards that directs assessment, learning promotion and the achievement of awards.

A formal process of assessment provides students with specific feedback as they work towards

achieving their learning goals. A process of formal assessment also enables the College to implement

remedial action where required.

'Formative assessment' refers to all assessment events that happen during a learning programme or

subject (generally called assignments or Portfolios of Evidence), while 'summative assessment'

happens at the end of the learning programme or subject (generally by means of examinations).

1. Assessment of performance will be based on criteria that reflect the learning requirements

established for the course.

2. Assessment results will be formally documented and delivered to the student. The overall

achievement demonstrated by means of formative and summative assessment will be translated

into a final result.

3. Students have the right to appeal formative and summative assessment decisions, based on a

valid reason.

Responsibilities of the Student with regard to Assessment

1. The student must be thoroughly prepared for the assessment/examination.

2. The student must arrange to be available for the assessment/examination on the date, time, and

place as indicated in the exam registration confirmation letter.

3. When studying towards a National Qualification, a student who is assessed as 'not yet competent'

has the opportunity to be reassessed. Should the student need to utilise the opportunity to be

re-assessed, the student will be responsible for arranging a new assessment plan (in writing and

signed by all relevant parties) with the assessor/moderator/verifier, at the prevailing cost of re-

assessments. Should the student request to have their assessment moderated and the

verification results confirm the original assessment, the student will be responsible for paying the

cost of moderation.

The Rights of the Student with regard to Assessment

The student has the right to request a remark, and to appeal against any judgment given as a result of

any assessment/examination. The student must have valid reasons for doing this. A student has the

right to appeal under the following circumstances:

If the prescribed assessment/examination procedures were not followed during the assessment/

examination.

If not all evidence available was taken into account during the summative assessment/

examination that resulted in the final assessment judgment being made.


The assessor/examiner was not a subject matter expert.

The assessor/examiner did not assess according to the expected learning outcomes as indicated

in the study guide or other study material.

Not all the expected learning outcomes were available for assessment.

The student has the right to request an interpreter should he or she need someone to perform this

role. However, if one of the learning assumptions is that the student is competent within the language

of assessment then the student may not request/have an interpreter.

An interpreter shall be appointed by the Assessment Manager, and the cost of the interpreter shall be for the student's account.

The student may request an impartial witness to attend any assessment session. This witness may

not take any part in the assessment.

Confidentiality

Assessment of outcomes, results, and reviews shall be treated as confidential. The information may

not be given to other people (including financial sponsors and/or other interested parties) except for

official recording, assessment, moderation, and evaluation purposes.

Formative Assessment (assignments and/or learning activities)

All learning programmes require students to complete assessments in the form of tests, written

assignments, portfolios (learning activities), and/or practical assignments at regular intervals while

progressing through the programme. Written assessments are submitted to the College for marking.

These assessments are designed to assess performance in accomplishing learning objectives and

contribute to the quality and effectiveness of learning. College tutors mark the assessments and

provide feedback, as well as offering guidance and assistance to students on how to approach learning

and improve their performance. Dial-a-Tutor (DAT) queries that are received by the Assessment

Processing Centre (APC) are forwarded to relevant tutors. Tutors must respond to the DAT queries

within 72 hours.

Process

1. The relevant Academic School Head is responsible for ensuring that the guidelines for assessment

provided by the Academic Board for each course are adhered to.

2. The learning material will include:

clear statements of the required learning that has to be achieved in order to complete the

course successfully;

the methods or instruments to be used to assess performance, such as written tests, written

or practical assignments or projects, and Portfolios of Evidence; and

the suggested intervals during the course when performance can be assessed.


2.1 Tutors assess students' work using marking memos and/or model answers that are congruent

with the learning requirements established for the course.

2.2 Students have more than one opportunity to demonstrate their achievement of the required

learning. Several assessment methods are used, and assessments are spaced at intervals to allow

for on-going feedback regarding progress and to provide a further opportunity to learn.

2.3 Results of the assessment are formally documented and communicated to the students in a

manner that is timely, supports their on-going learning, and identifies academic progress.

2.4 For some learning programmes, the formative marks count towards the final mark that leads to

the issuing of an award. In these cases, the formative mark obtained from formative assessment

results will be assigned at the end of a course after the student has completed all the written

assignments. The mark will be based on continuous assessment of the student's achievement of

the established course learning requirements. For other learning programmes, the formative

marks do not count towards the final mark. This information is made clear in the relevant

programme brochures.

Competency – formative assessment

To demonstrate competency in a formative assessment (assignment), a mark of 40% – 50%

(depending on the assignment specifics) is required, depending on the course or subject.

Summative Assessment/Examination

Summative assessments for a subject or programme will take the form of an assessment that will test:

evidence of foundational competencies (knowledge);

evidence of applied competencies (applied knowledge); and

evidence of reflective competencies (reflective application of knowledge).

Summative assessments/examinations of various types take place at least three times a year, during

examination sessions conducted at examination centres throughout the country.

Policy of summative assessments/examinations

Students who are enrolled on examinable learning programmes are required to pass all their

examinations in order to receive the relevant award. Refer to the important dates for examination

and controlled test sessions. Students who qualify to write examinations will be sent a letter of

invitation to write an examination. It is the responsibility of students to send their examination entry

forms to the College before the examination registration cut-off date. Examination timetables and

entry forms are supplied to students.

Should a student not receive an examination entry form or timetable, the student should contact the

College as soon as possible to request these documents. Late entries will only be accepted in

exceptional cases. Examination dates appear on the examination confirmation letter that is sent to

students approximately 30 days before the examination. Any student who has submitted an

examination entry form, but has not received an examination confirmation letter by two weeks before

the examination, must contact the College immediately.


Competency – summative assessment/exams

To demonstrate competency in a summative assessment (examination), in general a mark of 40%

is required. However, for some subjects this mark may be lower (such as for High School) or

higher (such as for some professional institute examinations). The relevant study guide will

inform students of the summative assessment pass mark requirements.

Credits per course may be accumulated up to a period of three years.

Cancellations

Cancellations of registration for examinations are accepted up to two weeks before the date on which

the examination session begins (not the date of a particular examination). Should a registration be

cancelled less than two weeks before commencement of the examination session, the examination

fee will be forfeited.

Clashes

No special arrangements will be made to accommodate examination dates of subjects outside the

College examination programme.

Accounts in Arrears

Students who are in arrears with their tuition fees or who have not paid the examination fee will not

receive their assessment results, and will not be awarded the relevant certification, until their

accounts are brought up to date.

Re-marks and Appeals

Students have the right to request a re-mark of an assessment/examination paper. Students may also

request an examiner's report for a subject. Re-marks and examiners' reports may be requested within

30 days of the declaration of results, at a cost of R270 per subject.

EXAMINATION RULES

All students who write examinations must abide by the following rules:

You are required to write all your examinations on the date and at the time officially specified by

the College.

You must arrive at the examination centre no later than 30 minutes before the start of an

examination.

You will only be permitted access to the examination hall if you have the following:

– your examination confirmation letter, confirming your examination registration at the centre;

– your identity document or other official proof of identity (such as passport or driver's licence

card with photo); and

– the required examination stationery and additional requirements (such as a calculator).


If, for a valid reason, you have not received your examination confirmation letter in time for the examination sitting, you will not be turned away.

The invigilator will confirm your registration with the College before you can enter the

examination room. However, you will be allowed to write only if the College agrees that there is

a valid reason for the absence of your examination confirmation letter.

You must sign the attendance register when you arrive and when you hand in your examination

answer booklet before leaving the examination room.

Ensure that you are writing the correct examination paper and that the examination paper

contains all the sections and questions. You will find a summary of the examination contents on

the cover page of the examination paper.

Be sure to write your student number on the cover of the examination booklet.

You may use only the official INTEC College examination answer booklets, accounting packs, disks

and other answer material supplied by the College.

You may not have any study material, disks or notes in your possession, unless otherwise stated

on the examination question paper.

Leave all your personal belongings at the front of the examination room. Remember that you do

so at your own risk and that INTEC College, neither the examination centre, nor any INTEC staff

members will be held responsible for the loss, theft, or damage of your belongings.

Switch off your cell phone before you enter the examination building. You may place your cell

phone and wallet/purse under your chair rather than at the front of the room, but you may not

touch either of these while in the examination room. Cell phones may only be switched on again

when you leave the building.

You need to bring your own pens, pencils, rulers, and, if necessary, calculator as well as other

material as indicated on the examination confirmation letter. You may not bring into the

examination room any other materials, notes, or articles unless otherwise stated on the

examination confirmation letter.

You may not enter the examination room more than one hour after the examination has started.

You may not leave the room during the first hour of the examination.

Once the examination begins, you may not speak or in any way communicate with other students

until you have left the examination room.

You may communicate with an invigilator quietly, if necessary.

Neither you nor the invigilator may pass stationery or anything else from person to person while

the examination is in progress.

If your examination period is shorter than the examination period of other students writing

different papers in the same room, you may leave the examination room quietly.

Only under exceptional circumstances will you be permitted to temporarily leave the examination

room while an examination is in progress. If the invigilator gives you permission to leave, he or

she will accompany you. Only one student may be absent from the examination room at a time.


You may not smoke in the examination room, nor may you leave the examination room to smoke

while an examination is in progress.

You may not tear pages out of your examination booklet. You must hand the booklet to the

invigilator after the examination. You may not use scrap paper.

Make sure that you follow the instructions for each question.

You may not act dishonestly in any way to improve your examination marks.

Breaking the examination rules or disobeying the instructions of an invigilator can result in your

examination results being declared invalid and/or in your suspension or expulsion from the College.

Programme Structure

Each course or learning programme has an established, approved curriculum of study, outlining the

combination of modules that have to be successfully completed to entitle a student to receive the

indicated award as a graduate of the course or learning programme. The number of modules taken in

a particular period of time is referred to as the course load.

1. Students must successfully complete all the prescribed formative assessments (or assignments)

and summative assessments (or examinations) linked to the programme structure in order to

achieve the award.

2. Students may register for more modules than those outlined in one programme of study, except

in the case of a national qualification.

3. Permission to take additional modules will be withdrawn in cases where the student does not

attain, through study, the academic level required to undertake further modules.

Procedures, roles, and responsibilities

1. Additional fees may be charged, in accordance with fee guidelines, for an increase in course load.

2. It is important that you know and understand the workload required for all the modules that you have applied for, before submitting your application.


ACADEMIC DISHONESTY – EXAMINATION IRREGULARITIES

Preamble

INTEC College believes that the development of self-discipline and adherence to acceptable standards

of academic honesty are important aspects of the learning process. No academic dishonesty will be

tolerated, and action will be taken against all students found guilty of academic dishonesty.

Policy

Academic dishonesty includes the following:

plagiarism, defined as attempts to pass off another person's work as your own;

cribbing, defined as receiving any means of help from a person, piece of paper or electronic

device during an examination sitting in order to improve examination marks;

copying, defined as two or more candidates colluding to submit the same or similar assessment

scripts; or

any other dishonest act that is committed in order to improve or obtain marks.

All students who commit acts of academic dishonesty will be subject to disciplinary action.

Disciplinary action will take the form of a penalty, according to the nature and extent of the dishonest

act.

Procedures

Irregularities

A candidate's examination results may be declared null and void if:

the candidate takes into the examination room, or has in his or her possession whilst in the

examination room, any book, memorandum, notes or any piece of paper or electronic device that

is not expressly allowed;

during the course of the examination the candidate helps or attempts to help another candidate,

or receives or attempts to receive help from another candidate or any other person, or in any way

communicates or attempts to communicate with another candidate;

any other person impersonates or attempts to impersonate the candidate at the examinations;

the candidate behaves in an unruly, threatening, aggressive or intimidating manner; and

the candidate obtains information before the examination about the contents of the question

paper.


Duties of the Invigilator: Irregularities

The invigilator must:

inform the candidates about the policy prior to the commencement of each examination session;

instruct candidates to remove all documents except those prescribed before the start of the

examination; and

ensure that the College's examination policy is duly executed.

If the invigilator suspects that a candidate has committed an irregularity, the invigilator must:

confiscate the incriminating material with minimal disruption to other candidates while

preserving the dignity of the person concerned;

confiscate the answer book/s used by the candidate and write on the outside cover/s: 'Suspected

irregularity: Answer book confiscated at … (Time)';

supply the candidate with a new answer book, marked on the outside cover: 'New book supplied

at … (Time)';

not permit any additional time to the candidate for the examination;

write the words 'Suspected Irregularity' next to the candidate's examination number on the mark

sheet;

submit a sworn statement about the circumstances of the irregularity;

request the candidate to make a sworn statement regarding the incident – if the candidate

refuses, the invigilator must include the candidate's refusal in his or her report; and

send the following information under separate cover, but with the other candidates' scripts, to

the College:

the incriminating evidence;

the answer book/s of the candidate; and

the sworn statement/s of the invigilator and candidate.

Duties of the Examiner: Irregularities

All irregularities reported by the invigilator together with all incriminating evidence of material will be

forwarded to the examiner under separate cover. Findings and recommendations must be submitted

together with the scripts to the College.

Any discrepancies not reported by the invigilator but noted whilst marking (such as identical scripts

from two or more students) must be reported by the examiner.


The INTEC College Examination Committee will prepare an Irregularities Report for each examination

session. This report will be tabled at the INTEC College Examination Board, with recommendations

related to each instance of an irregularity. The Examination Board will, based on the evidence at their

disposal, make a decision on further action.

Appeals

Where the Examination Board has found that a candidate is guilty of dishonesty during an examination

sitting, a candidate may appeal against the findings of the Board.

See the appeals policy, which follows in the next section.


APPEALS POLICY

Introduction

Students may appeal against decisions of the College, including those about assignments, projects,

reports, examinations, or any other marks or outcomes. The appeals procedure depends on whether

the appeal relates to formative assessments, summative assessments, or other matters.

Appeals Relating to Formative Assessments

Students who are unhappy about their marks or other decisions by the College related to formative

assessments have the right to appeal.

Procedure

Students who wish to appeal can do so as follows:

request an Application for Appeal form from [email protected];

indicate clearly a valid reason for the appeal on the Application for Appeal form; and

re-submit the relevant formative assessment to the College, together with the completed

Application for Appeal form.

The relevant Tutor Co-ordinator will action the Application for Appeal form on behalf of the student

and forward it to the Assessment Manager. The manager will review the evidence provided to

support the appeal, and ensure that the relevant formative assessment is sent for re-marking by a

qualified moderator.

The moderator will assess and evaluate the validity of the appeal, and recommend adjustments if

applicable. The moderator will also provide the College with a report on his or her findings.

The relevant portions of the report will be made available to the student and the original tutor.

Appeals Relating to Summative Assessments

First appeal

A student who wishes a summative assessment decision to be changed may appeal on the following

grounds:

Any factor that adversely affected performance in the examination that was directly caused by

the College or a third party.

Any gross administrative error by the College.

Any material misalignment between the curriculum of the programme and the examination

paper.



The student may, within one month of the publication of a result, request an examiner's report and/or

a review of the decision in the form of a re-mark.

Procedure

For re-marks, the student should request an Application Form for a Re-mark from the

Examinations Department, and submit the completed form to the College. Re-mark requests are

payable as per the current fee schedule. In the event that the outcome is in favour of the

applicant, the fee shall be refunded.

For any other appeals, the student must appeal in writing to [email protected]. These

appeals will be tabled at an ad hoc sitting of the Examination Committee.

Further appeals

In the event of a student not being satisfied with an appeal decision for an examination, a further and

final appeal may be directed to the Examination Board.

The Examination Board consists of:

the Quality Assurance and Regulatory Compliance Manager;

the Assessment Manager;

the Chair of the Examination Committee; and

the Academic Head of the relevant school.

Procedure for lodging a further appeal

The student fills in a Final Appeal Form, which is also obtainable from the Examinations

Department.

The student will receive acknowledgement of receipt of the application, and will be notified when

the next Examination Board will be held.

The Academic Head of the relevant school presents the completed appeal document to the next

meeting of the Examination Board.

The Examination Board will make a decision on the appeal and will inform the student of this

decision.

The decision of the Examination Board is final.

The Academic Board is notified of all decisions made by the Examination Board regarding appeals.



PROGRAMME PROGRESSION AND THE ISSUING OF AWARDS

Preamble

In order to receive an award (such as a certificate or diploma), students are required to successfully

complete all programme or subject requirements as set out in the approved study programme.

Policy

1. Students are informed in advance of the criteria that will determine successful transition through

the learning programme, leading to successful completion. To this end, progression criteria are

applied in all situations.

2. Progression through the learning programme depends on successful completion of formative

and/or summative assessments, as well as practical or workplace competence (where relevant).

Students will only be promoted to the next level of studies if they meet all programme promotion

criteria.

3. The time required to complete a learning programme depends on the student. It is normally

about twice as long as it would take in a full-time face-to-face environment, provided that the

student studies continuously. Some programmes may allow a longer or shorter period for

completion.

4. Graduation from the programme is dependent on the student's successful completion of all

course requirements of the learning programme.

Procedures, Roles, and Responsibilities

1. Learning programme

1.1 A learning programme is approved by the Academic Board after circulation and development

of the programme.

1.2 All programmes are subject to internal modification and regular review, after which the

College communicates changes that may affect the student's progression.

2. Course progression

2.1 The Academic Board may establish subject or credit prerequisites and co-requisites, and

minimum marks in prerequisite subjects or credits.

2.2 In order to progress through a programme, students must meet the requirements for

registration, including successful completion of course, subject or credit prerequisites and

co-requisites.


3. Certification

3.1 Issuing of a certificate or diploma is determined by an evaluation of the student's academic

record against the learning programme.

3.2 The INTEC College Examination Board signs off student's final results. Students will not

receive certification if they have outstanding financial obligations to the College.

Issuing of Awards (Certification)

INTEC College offers learning programmes that fall into three main categories, namely:

national qualifications;

INTEC programmes; and

agent programmes.

National qualifications

National qualifications are formal qualifications that are registered on the National Qualifications

Framework (NQF), and that are accredited by a relevant quality assurance body, such as a SETA (for

unit standard-based qualifications). In the case of national qualifications, certification is done by the

quality assurance body. INTEC College only issues a statement of results.

Provider programmes

INTEC College offers its own, unique programmes that are not registered on the NQF. These are called

provider programmes. Provider programmes are dynamic and market-driven, and focus on teaching

specific skills. Provider programmes do not carry NQF credits and do not lead to national

qualifications. INTEC College issues the relevant award in the case of provider programmes, as long as

the student meets all assessment requirements.

Agent programmes

INTEC College offers training towards a programme or qualification that will be awarded by another

provider or institute – these are called agent programmes. The agent body usually sets and/or verifies

the final examinations, and certifies the student. In the case of agent programmes, INTEC College will

only issue a statement of results.

Certification responsibilities

All awards are issued by the Awards Department, which falls under the management of the

Examinations Manager. Certification signatories are the relevant Academic School Head and the

Principal of INTEC College. For some programmes, where a programme is endorsed by a professional

body, a representative of the professional body will also sign the award.


Preventing the issue of fraudulent awards

INTEC College accepts that the technology exists to reproduce almost any paper version of a certificate

that can be issued. The integrity and security of assessment records are top priority in order to ensure

that the information that would lead to the printing of an academic record of eligibility in the first

instance and a certificate in the second instance is protected.

Duplicate awards will only be issued if the following requirements are met:

1. If the original award was damaged, then INTEC College requires the actual damaged original

award, which will be destroyed once the duplicate award has been issued.

2. If the original award has been lost or stolen, then INTEC College requires a signed affidavit stating

how it had been lost or damaged and certified by the South African Police Service.

3. The student's records must still be available on the INTEC College student record database.


ACADEMIC RECORD KEEPING

INTEC College recognises its responsibility to the academic community and to the public for the

orderly retention and disposition of all academic records, both active and inactive. The INTEC

Academic Board carries ultimate accountability for academic record keeping within the College. The

Academic Board oversees the proper and safe storage and maintenance of academic records and

historically significant documents.

The following items of student information are kept and archived:

a certified copy of the student's identity document;

proof of the student's highest academic qualification/s at the time of registration with INTEC

College;

a copy of the student contract; and

records of formal communication events with the College, where the student communicated with

a student advisor and relevant notes were made of the communication on the College Student

Management System (called Dorado).


TRANSFER OF ACADEMIC CREDENTIALS (EXEMPTIONS)

Preamble The College recognises that course content delivered through INTEC College in various different

courses may have the same or similar learning outcomes. The transfer of academic credentials, known

as exemption, allows applicants to receive exemption for an equivalent learning outcome when

entering courses offered by the College.

Policy 1. Exemption may be granted where equivalency is found in more than one course or learning

programme offered by the College.

2. Exemption can only be offered if the academic achievement has been obtained within 3 years

prior to application. In the event that an exemption is granted, the student's new course will

reflect the subjects that have been exempted.

3. Exemption for subjects can only be granted by the relevant Academic Head, based on educational

principles and practices.

4. A maximum of 50% (half) of the subjects in a course may be exempted.

5. The core subjects (major subjects) and highest (final) level of a subject within a course will not be

exempted.

Procedures, Roles and Responsibilities 1. A request for subject exemption is processed at the point of application to register for the new

course. The request is forwarded, together with relevant documentation, to the Academic School

Head for a decision. The outcome is documented, and provided to the relevant department

and/or branch for processing.

2. The documentation required includes copies of the syllabi or learning outcomes of the subject(s)

for which transfer is requested – stamped and signed by the Head of the institution that the

applicant attended – an original academic record issued by the institution that the applicant

attended, indicating the results/marks obtained, and also a copy of the applicant's ID document.

3. All academic and official documentation must be legible, must be certified copies, and must

accompany an exemption request that clearly indicates the subjects for which the applicant is

requesting exemption.

4. A former INTEC student who has successfully completed a course within the 3 years prior to

application can apply for subject exemption or transfer of academic credentials.


External Transfer Preamble Formal recognition of prior learning achievement, commonly known as transfer of academic

credentials, is the facility through which an applicant can claim exemption from some of the

achievement requirements of the course that they intend to do. Using evidence of certificated subject

achievement through educational institutions other than INTEC College enhances the equality of

educational opportunity, economic viability and geographic mobility. INTEC College recognises the

learning outcomes achieved through other educational institutions.

Policy INTEC College does not accept the transfer of more than 50% of subjects in any course. In other words,

if an applicant has completed a full course (or part of a course) at another institution, then INTEC

College can only provide exemption for 50% of the equivalent INTEC course subjects. The student will

have to complete at least 50% of course subjects through INTEC College, which means that the

student may have to redo certain subjects.

No exemption will be given for the final levels of the major subject(s) in the course. The subject(s)

required at the final level to obtain the INTEC College course must be completed through INTEC

College.

Procedures, roles and responsibilities 1. To obtain exemptions for subjects on the basis of the external transfer of academic credentials,

applicants must submit an 'exemption application' form with certified and relevant supporting

documentation attached, which forms part of the application to study.

2. The documentation required includes copies of the syllabi and learning outcomes of the

subject(s) plus final results for subjects for which exemption/transfer is requested, a certified

original academic record issued by the institution that the applicant attended, indicating the

results/marks obtained, and also a certified copy of the applicant's ID document.

3. Registration may not proceed until the Academic Head has made a decision on the exemption

application.


FEES AND CHARGES

The College offers students the option of either paying their fees in full on registration, or paying a

deposit followed by monthly instalments.

Policy

All students whose accounts are up to date are entitled to the rights and services corresponding to

their registration by virtue of their contracts with the College. Students who are in arrears for more

than 30 days forfeit their right to certain student services, including all Dial-a-Tutor (DAT) teaching and

learning support, the marking of assignments, the release of examination results, and the issuing of

awards.

Procedures, Roles and Responsibilities

1. Methods of payment

Any student with an official College student number can make a deposit at any branch of First National

Bank or pay by:

cash;

cheque;

postal order;

money order;

credit card;

debit order; or

direct deposit.

1.1 Cheques, money orders and postal orders

Cheques, money orders and postal orders must be made payable to INTEC College and must be

crossed 'not transferable'. If a cheque is dishonoured by the bank, the bank charges will be added to

the student's fee account. Post-dated cheques are accepted.

1.2 Credit cards

Students who wish to pay by credit card can fill in the required details on the appropriate form and

submit it to the College. They may choose to instruct a monthly debit to be made from their credit

card accounts, or alternatively make a once-off payment to the College and thereafter pay via

instalments.


1.3 Debit orders

Students paying by debit order must fill in the required details on the appropriate form and submit it

to the College, after which a debit order will be placed on the account. Students who enrol by the 15th

of the month are liable for the first debit order payment by the 1st working day of the new month.

Enrolments after the 15th will have the first instalment deducted by the first working day of the

following month.

The College reserves the right to raise the debit orders on appropriate dates (which may different

from that indicated on the contract) subject to public holidays, weekend impacts on month end dates,

and business needs.

1.4 Direct deposits

Students may pay their fees at any First National Bank branch by depositing the amount due directly

into the College account via the deposit slip attached to the monthly statement.

2. Payment procedures

2.1 Initial payment

An initial minimum payment of a non-refundable registration fee, plus a deposit, is compulsory on the

day of enrolment in order for the application to be processed and registration to take place.

Thereafter, students should pay their instalments according to the terms of their learning contracts.

2.2 Payments for subject additions

After the initial registration is completed, registration of additional subjects will be allowed by adding

the proportionate amount due to the monthly instalments payable by the student.

3. Minimum financial commitments on registration

3.1 Minimum required amount

No student will be registered unless the minimum required amount has been paid. Where students

are being sponsored by their employer, they must submit a signed letter of authority from the

employer, on a company letterhead, in addition to the required minimum payment. Letters of

authority must be the original documents (photocopies or faxes are not acceptable) and must be

authorised by the issuing authorities.

3.2 Arrears

Any student who has defaulted on fees in previous years and wishes to re-register must comply with

the following conditions:

All arrears must be paid in full.

No third party debit orders or loan documents will be accepted.

Companies sponsoring students in arrears are required to pay the arrears in full.


3.3 Letters of authority and bursaries

Where fees are paid by an employer, letters of authority and bursaries will be accepted from pre-

approved companies. In the event of an employer or bursar not paying, the student will be held liable

for fees and penalties, as the official contract (enrolment form) is between the College and the

student.

The College will accept letters of authority from those employers who have been officially approved

and accepted. Thereafter, the College does not involve itself in disputes between the employer and

the employee, and accounts and receipts are sent to employers or sponsors.

Results obtained by the student for all assessments will be released to the student, and only made

available to the employer with the student's written consent.

3.4 Rules relating to non-payment of fees

Failure to pay any amount of fees or instalments due will have the following consequences:

access to the Study Portal will be revoked;

assignments will not be marked;

examination results will not be released; and

the award will not be issued.

Students will be held legally responsible for outstanding fees. All debt collection will be outsourced to

the College's shared services partner.

3.5 Sundry amounts

Fees include access to your online learning material and tuition. In specific courses, fees include some

printed study material. Fees do not include payment for the following services:

all internal examination and examination-related fees;

all external examination fees (where applicable);

extra computer training and/or practice sessions; or

external counselling, on referral of the College counsellors.

The student will be held responsible for all legal fees accrued that are incurred in the process of

collecting unpaid debt.

After enrolment and registration, statements of account will be posted to the student and emailed to

the student's intec.me email address on a monthly basis until the account is paid in full. It is the

student's responsibility to inform the College of any change in postal address (any change from the

postal address supplied at date of registration) to ensure that the accounts and other correspondence

are sent to the correct address.


Details of study-related fees

Please see the table below for details of all study-related fees for 2019:

Event Fee details Payable when Amount payable

Course registration Course fee At enrolment As per the course fee schedule for 2019

INTEC examinations, excluding High School

Examination registration fee, per subject

Before the cut-off date for examination registrations

R450 per subject

Past papers When past papers are ordered

R60 per paper

Examination script re-mark, per subject

When a re-mark is requested

R270 for re-mark

Examiner's report When the examiner's report is requested

R430 per report

Private invigilation request

When the private invigilation request has been approved by the College

R270 per subject, within South Africa

R750 per subject, within neighbouring countries

Fee available on request for all other countries

High School internal examinations

Examination registration fee, per subject

Before the cut-off date for examination registrations

R450 per subject

Past papers When past papers are ordered

R95 admin fee, irrespective of number of papers ordered

Examination script re-mark, per subject

When a re-mark is requested

R270 for re-mark

Examiner's report When the examiner's report is requested

R430 per report

Private invigilation request

When the private invigilation request has been approved by the College

R270 per subject, within South Africa

R750 per subject, within neighbouring countries

Fee available on request for all other countries

Re-issuing of award Award re-issue fee When application is made for an award to be re-issued

R200 per award

Re-issuing of student card

Student card re-issue fee When application is made for a student card to be re-issued

R50 per card

Course extension request

Course extension fee When application is made to extend the course contract

R200 per outstanding assignment, depending on the number of outstanding assignments, cost of updated study material if required

Course transfer request Course transfer fee When application is made to transfer to another course

See explanation below. An additional policy refers to national qualifications.


More about course transfer fees

If a student asks to transfer from a current course to a new course, the following rules will be applied

to determine the cost of the new course:

1. Account status and credit vetting:

The student’s account must be up to date before a transfer will be approved.

The payer of the account will be credit vetted and the transfer will only be processed on approval thereof.

2. Where transfer is requested within a 'cooling off' period of 14 working days from the date of enrolment

Where transfer is granted before electronic availability of the first batch of study material, all the fees

will be transferred to the new course. In the event of a promotional deal, the costs for the

promotional gift will be deducted from the amount being transferred. Where a student transfers to a

course with the same value, the promotional deal will be carried over

Where transfer is granted after the electronic availability of the first batch of study material, the full

fee less a transfer admin fee of R350 as well as retention fee of R150 will be transferred to the new

course. In the case of a Computer School programme (including programmes offering computer

software where software has been dispatched, e.g. Technical School programmes and AutoCAD

software), 70% of the original invoice amount is retained.

3. Where transfer is requested from 15 days to a maximum of 4 months from the date of enrolment

Where transfer is granted after the electronic availability of the first batch of study material, the full

fee less a transfer admin fee of R350 and a retention fee of R150 will be transferred to the new course,

unless the course is a Computer school programme (including programmes offering computer

software where software has been dispatched, e.g. Technical School programmes and AutoCAD

software) programme – then 70% of the original invoice amount is retained.

Transfer from a national qualification to an internal course: the award for the course will be the one

indicated in the brochure and any credits earned for the national qualification will not be verified by

the College or transferable to another course.

Other costs

In some cases, the following additional costs (not payable to the College, but payable to a third party)

must be considered.

1. Institute membership and examination fees

For some programmes that are endorsed or linked to a professional institute, students have to pay the

relevant institute membership and examination registration fees. Fee details are available from the

relevant institute. The relevant College brochure will reflect the applicable contact details.


2. External examination fees for computer-related courses

For those computer courses where students have to write an external examination, the relevant

external examination fees must be paid to a registered testing centre. Fee details are available from

the relevant testing centres, whose contact details are provided on the relevant INTEC College

brochure.

Students have the option of purchasing examination vouchers for specific courses through the College.

Please be advised that it is the student's responsibility to ensure that they are aware of examination

expiry dates for each of the modules pertaining to their course.

3. Issuing of duplicate awards from SETAs

For national qualifications, where the awards are issued by a SETA, the SETA's re-issuing fees will

apply.

4. Practical components of a course

For some courses, the practical component is managed by an INTEC College practical partner. Fees are

payable directly to the practical partner. Details of whether such fees are applicable will appear on the

course brochure.

5. Hardware and software

For some computer-related courses, students require a computer, which has very specific minimum

specifications related to software and hardware. Students must ensure that they keep in mind the

costs of acquiring this hardware and software, if they don't already have the equipment upon

enrolment. Please note that the College does not offer software with all their courses.

6. Textbooks

The College does not supply students with their textbooks.

7. Courier fees for foreign students

The College may at times send printed study material to students who live outside South Africa, via

courier. Those foreign students who want their study material couriered to them must pay the courier

fee. The fee will depend on the parcel's weight and the location of the destination country.

8. Final Grade 12 examinations

For the final Grade 12 examinations that are conducted and managed by the Department of Basic

Education, students will have to pay an examination fee to the venue where they will write the final

examinations. This fee is set by the venue and may differ from region to region.


FINANCIAL AID, UNPAID DEBT, AND REFUND POLICY

Financial Aid

The College offers students the opportunity to pay off their tuition fees in instalments. In all cases, a

deposit will be payable. The instalments will depend on the tuition fees, as well as the length of the

tuition contract. All instalments are payable within the tuition contract period.

Unpaid Debt

Some students may incur debts by falling into arrears on their instalment payments while studying

with the College. Students are obliged to honour financial obligations in order to receive services from

the College. The College will formally notify students of any outstanding obligations and will take

appropriate action should these not be met. Outstanding obligations are identified in the statements

sent to each student every month.

If a student does not clear his or her obligation while engaged in the programme for which he or she is

enrolled, the College will:

refrain from producing a transcript, and from issuing an award, certificate or diploma;

withhold academic (teaching and learning), and other services provided to students;

take appropriate action to collect the debt by means of the agreement with its shared services

partner for debt collection; and

list the account holder with the credit bureau.

To have an encumbrance lifted, the student will have to pay the outstanding debt.

Refund Policy and Cancellations

The College strives to meet the needs of all registered students. In doing so, the College recognises

your right, as the student, to cancel your contract/agreement with the College.

You (the student) reserve the right to cancel the contract/agreement, in writing, within 14 (fourteen)

calendar days of the date of registration, where after this agreement shall not be cancelled without

our consent. Submission of a request for cancellation does NOT mean that the cancellation has been

accepted by the College.

Such applications for cancellation must be made by the person liable for the payments. (If you are not

liable for the payments then you must ask the person who is liable to apply for cancellation of your

contract/agreement with the College.) An application for cancellation initiated/managed by any

party other than the contracted account holder will be disregarded by College.

A reasonable cancellation fee will be payable on cancellation, if granted, taking various factors into

consideration, such as postage/courier cost incurred, and administration cost. Refunds amounting

because of cancellation, if granted, will be determined by the Review Committee.


Any cancellation application must be made in writing to the Student Services Department.

Cancellation requests must be sent to [email protected]. No requests for cancellation will be

processed unless backed up by documentary proof substantiating one or more relevant grounds for

the cancellation. A deregistration form needs to be completed before the College can process any

cancellation.

If a student who is a foreign national requests cancellation, the College must, in accordance with

instructions from the Department of Home Affairs, inform the Department if the application is

successful. The College must advise the Department of Home Affairs of the cancellation within

24 hours of the success of the application, providing full details of the student.

The submission and processing of a request to cancel in no manner indicates the granting of stated

application to cancel the contract/agreement in place.

All refunds that may be due shall be payable only after a period of 90 (ninety) days after the said

refund has been approved by the Review Committee. No refund shall be payable unless the approval

of the Review Committee is obtained and all the requirements are met/satisfied.

Appeal procedure if the applicant wishes to appeal the Committee's decision

In the event that a student wishes to appeal against the decision made by the Review Committee,

then a written request must be directed to the Principal of the College within 3 weeks of the decision

being communicated to the student, stating the precise reasons why the student wishes to appeal

against the decision of the Review Committee.

The Principal may consult with any parties that he or she deems necessary in considering the appeal,

including heads of department and staff within departments. The decision taken by the Principal must

be communicated to you in writing within 14 days of the receipt of your appeal by the College.

Please note: During the appeal procedure, and until a resolution is reached, the original contract/agreement between you and the College remains in force, and both parties are liable for

the fulfilment of their obligations according to the terms of that contract/agreement.



STUDENT SUPPORT SERVICES

The College is committed to ensuring our students receive quality support.

The following is a list of services offered to our students:

counselling services;

tutorial, assignment, and assessment support;

exams and examination preparation;

past exam papers;

contact centre – student services department;

extension requests;

study material content enquiries;

quality of students' study material;

exemption requests;

updates from external bodies;

updating of study material; and

exam eligibility for external examining bodies.

The student support and advisory programme of the College seeks to foster a sense of connection and

partnership between the academic goals of students and the institutional mission to provide

excellence and quality in education.

Our students have access to student support, via telephone, during office hours (8 am to 4.30 pm).

The College further provides specialist support for each of its schools, such as High School, and

technical support for students who are studying computer-related courses. The specialists receive

enquiries that have been escalated from our student support services, and provide second-tier

support. They are the custodians of such escalated enquiries, ensuring that solutions are found and

implemented, and contributing to the prevention of similar future enquiries by training support staff.

The College specialists are customer-centric people with a wealth of experience, and have a passion

for their schools.

Student support staff act as a liaison between the student and the College, and between the student

and the various support structures within the College.

The student advisory services also help the College by gathering information gained from the

relationship between advisors and students on the level of service provision, as well as with problem

areas that might exist.

1. Every student has access to advisors and to the services that students require. The advisors form

part of a support network of College personnel and services.


2. The aim of the student advisory service of the College is to help students make sound and

informed decisions regarding their development, and to support, motivate and guide students

through their learning programmes during the period of their contract.

3. Student advisors are members of staff who demonstrate advising skills and have detailed

knowledge of learning programmes, internal procedures and policies, and the services offered

by the College. Advisors have access to on-going training and support tools.

4. The College advisory service is consistent with a common vision and central guidelines, but is

flexible enough to respond to the particular needs of individual students.

INTEC College students have access to student support, via telephone or email, from 8 am to 4.30 pm.

Our College staff provides a wide range of student support services. Every interaction with you, the

student, is documented on our student relationship management system, and each query is allocated

a unique case number. The case number for a query that you make will be sent to you by sms.

Your first point of contact must be with the Student Services Department, as they are the main point

of contact between you and the various support structures within the College.

Contact Details

Here are the contact details of the Student Services Department, who will assist you when you have a

query:

For telephonic support, please call the Student Services Department on 0860 31 31 31

For support via email, send an email to [email protected]

For support via fax, send a fax to the Student Services Department at 0861 31 31 31

Range of Support Provided

At INTEC College we provide the following support for our students.

Your study material

Please download the Study Programme that details everything that you will need in order to complete

your course successfully.

Please contact the Student Services Department if you have a query regarding the content or quality

of your study/learning material.

Assignment queries

The Student Services support staff is equipped to access your records and provide you with details

regarding your progress. Student Services staff members can advise you on what assignments you

need to submit, and which of your assignments the College has received.



Specialist course-related support

The College provides specialist support for each of its schools, such as High School, and technical

support for students taking computer-related courses. Programme specialists receive enquiries that

have been escalated from Student Services, and provide second-tier support. They are the custodians

of escalated enquiries, and ensure that solutions are found and implemented.

Dial-a-Tutor enquiries

If you need the support of a tutor, you can:

contact the Student Services Department, who will help you to log a query;

email [email protected]; or

log a query through the INTEC College Virtual Campus at www.virtual.intec.edu.za or at

http://www.virtual.intec.edu.za/intec/app

You will need to provide details such as the subject that your query relates to, the serial number of the

study unit that your query relates to, the page number or assignment number, and a detailed

description of the query.

Examinations

You can find out about important dates and examination timetables as follows:

visit our web page, www.intec.edu.za;

email Student Services on [email protected]; or

phone the Student Services Department on 0860 31 31 31.

Student Services can also assist you with queries regarding exam eligibility, exam registration and

confirmation, and exam venues.

Awards

On successful completion of your course, your award will be processed. Processing of awards usually

takes eight weeks. If there is a delay, be assured that the College will keep you informed.

Course Transfers

If you feel that you may not have chosen the most suitable course, our support staff will assist you to

select the course that will benefit you the most.

Procedure for course transfers

All transfer applications must be channelled through the Student Services department.

If authorisation for the transfer is obtained, the Student Services department will send the student a

new contract, including all costs involved (retention fees) plus a transfer admin fee of R350.


www.virtual.intec.edu.za

http://www.virtual.intec.edu.za/intec/app

http://www.intec.edu.za/



Where relevant, information relating to credits already obtained while enrolled for the original

programme will be transferred from the original programme to the new programme for which the

student has registered. Student Services will then put the student on the new programme.

The student’s account must be up to date before transfer will be approved.

The payer of the account will be credit vetted and the transfer will only be processed on approval

thereof.

Study material may only be returned for reduction in retention fee within the first 4 months. Transfer

may only be considered 6 months before the expiry date of the original contract.

Computer School programmes: Transfers may only be approved within the first 8 months of the

student’s contract.

When a transfer is requested on a Combo Course, within a 14-working day 'cooling off' period from

the date of enrolment

(a) If a student wishes to transfer both courses then the following applies:

Where transfer is granted before the electronic availability of study material for both courses,

all the fees will be transferred to the new course.

Where transfer is granted after the electronic availability of all the study material for both of

the combo courses, then the amount transferred to the new course will be the full fee, less

the distribution cost for both courses – unless the course is a Computer School programme

(including programmes offering computer software where software has been dispatched, e.g.

Technical School programmes and AutoCAD software), and then 70% of the original invoice

amount is retained.

(b) If a student wishes to transfer one of the two courses then the following applies:

Where transfer is granted before the electronic availability of study material for the courses

being transferred, all the fees will be transferred to the new course.

Where transfer is granted after the electronic availability of all the study material for the

courses being transferred, then the amount transferred to the new course will be the full fee

of the course being transferred, less the distribution cost, unless the course is a Computer

School programme (including programmes offering computer software where software has

been dispatched, e.g. Technical School programmes and AutoCAD software), and then 70% of

the original invoice amount is retained.

When a transfer is requested on a Combo Course, within 15 days to a maximum of a 4-month period

from the date of enrolment

(a) If a student wishes to transfer both courses then the following applies:

Where transfer is granted before the electronic availability of study material for both courses,

all the fees will be transferred to the new course.


Where transfer is granted after the electronic availability of all the study material for both of

the combo courses, then the amount transferred to the new course will be the full fee, less

the distribution cost will be transferred to the new course – unless the course is a Computer

School programme (including programmes offering computer software where software has

been dispatched, e.g. Technical School programmes and AutoCAD software), and then 70% of

the original invoice amount is retained. Where a student transfers to a course with the same

value, the promotional deal will be carried over.

(b) If a student wishes to transfer one of the two courses then the following applies:

Where transfer is granted before electronic availability of the study material for the courses

being transferred, the combo fee for the course being transferred will be transferred to the

new course.

Where transfer is granted after electronic availability of the study material for the courses

being transferred, then the amount transferred to the new course will be the combo fee of the

course being transferred, less the distribution cost – unless the course is a Computer School

programme (including programmes offering computer software where software has been

dispatched, e.g. Technical School programmes and AutoCAD software), and then 70% of the

original invoice amount is retained. Where a student transfers to a course with the same

value, the promotional deal will be carried over.

Where transfer is requested within a 0- to 6-month period from the date of enrolment in an ECD

(Early Childhood Development) National Qualification

Refund: The retention will be determined as stated above.

Transfers from ECD may only be approved within 6 months from date of enrolment.

Transfer from a national qualification to an internal course: The award for the course will be the one

indicated in the brochure and any credits earned for the national qualification will not be verified by

the College or transferable to another course.

Where transfer is requested within a 5- to 8-month period from the date of enrolment

Refund for non-Computer School courses: 50% of the original invoice amount is retained.

Computer School programmes (including programmes offering computer software where software has

been dispatched, e.g. Technical School programmes and AutoCAD software): If only the first batch of

study material has been dispatched, 50% of the original amount is retained. If all the study material

has been dispatched, 70% of the original invoice amount is retained.

Where transfer is requested within a 9- to 12-month period from the date of enrolment

Refund: 70% of the original invoice amount is retained.

Where transfer is requested after 12 months of registration

Transfers within this category will not be considered for externally examined courses, and only non-

computer courses where none of the assessments were submitted for marking will be considered.

Refund: 70% of the original invoice amount is retained.


When a transfer is requested on a Combo Course, the following applies:

If a student has received access to study material on the first course but not the second course,

then the retention fee would only be applicable to the original course fee of the first course and a

transfer fee would be charged.

If a student has received access to study material on both courses, then the retention fee would

apply to the full Combo course fee and a transfer fee would be charged.

If a student has received no access to study material for the second course and wishes to ‘drop’

the second course and only have the first course, the original price of the first course will be

charged and a transfer fee would be charged.

If a student has received access to study material on both courses and wishes to ‘drop’ the second

course and only have the first course, a retention amount on the second course’s original fee will

be charged, and the original price of the first course will be charged and a transfer fee would

apply.

Throughout the period during which the transfer application is being considered, the student remains

party to the original contract and is liable according to the conditions therein. Similarly, where a

request for transfer is refused, the student remains party to the original contract and is liable

according to the conditions therein.

Course Extensions

The College recognises that certain circumstances may obstruct or prevent the student from

completing the desired course or learning programme in the time stipulated in the contract between

the College and the student. In all cases, the College will endeavour to facilitate completion.

However, it is the responsibility of the student to inform the College immediately when encountering

problems or circumstances that might prevent completion of the course, in order to request an

extension of the contract. In some instances a written letter of motivation may be requested.

Policy for course extensions

Should an extension of the enrolment for a programme or qualification be granted, this will be at the

discretion of the College, within the following parameters:

2.1 regulations governing the duration of the programme or qualification under consideration;

2.2 the availability of study/learning material, in cases where the programme or qualification under consideration is no longer offered by the College;

2.3 the extension period shall only last for six (6) months at a time;

2.4 for examinable courses, the extension period shall include at least one examination session; and

2.5 the student's account must be up to date before an extension will be approved.

With reference to 2.1 above, in cases where the extension of enrolment exceeds the expiry date of the

qualification under consideration by more than two years, the extension period will be reduced

accordingly.


Should the student be granted an extension and forfeit this opportunity for completion, allowing the

allocated time to lapse without completing, it may be necessary to re-enrol on a newer version of the

programme or qualification, and a request for exemption or credits may be made.

Should a student not complete the course or programme within the time stipulated in the contract

with the College, the enrolment may, at the request of the student and with the consent of the

relevant Academic Head, be extended.

An extension fee of R200 per outstanding assignment applies, depending on the number of

outstanding assignments. The fee is subject to change from time to time as determined by the College.

If a student has already received/accessed his or her study material and requests a contract extension,

the student is liable for the purchase of up-to-date study material.

Course extension request process

The student should contact the Student Services Department to request an extension at least one

full month before the end of the contract with the College.

The Consultant will advise the student as to what documentation will be required.

The request, and all supporting documentation, is then forwarded to the Academic School Head

for his or her approval.

If authorisation for the extension is obtained, the Student Services Department will send the

student notification, and advise the student of any costs involved.

The extension request will only be processed once the student has signed and returned the

amended documentation, and has sent the Student Services Department proof of payment for

any fees that may be applicable.

Throughout the period during which the extension application is being considered, the student

remains party to the original contract and is liable according to the conditions therein. Similarly,

where a request for extension is denied the student remains party to the original contract and is

liable according to the conditions therein.

Notwithstanding, it is important to know and understand that INTEC College cannot be held

accountable or liable in the event that a student fails to meet the designated dates for completing

his or her studies.

Cost The student must pay the fees due for the extension of the contract period. The fee is currently R200

per outstanding assignment, depending on the number of outstanding assignments, and is subject to

change as determined by the College Academic Board. If a student has already received/accessed his

or her study material and requests a contract extension, the student is liable for purchasing up-to-date

study material.


Formal Complaints Resolution Procedure

1. The complaints resolution process must be followed by all students who could not resolve any

outstanding matters either (a) through the Student Services Department, or (b) via the query

process whereby you liaise directly with the relevant College department.

2. All students who want to lodge a formal complaint must send an email to

[email protected], requesting a pro forma Complaints Resolution Form.

3. On request from a student, the Complaints Resolution Form will be emailed to the student.

4. The student must complete all sections of the Complaints Resolution Form, and must email the

form back to [email protected], with all supporting evidence attached.

5. As per the Complaints Resolution Form, all complaints must clearly stipulate (a) the nature of the

complaint, and (b) the resolution sought by the student.

6. All students who submit a complaint will receive an acknowledgement of receipt from the College

within 48 hours.

7. All further email communication to the College during the complaints resolution process must

include the reference number in the subject field of the email (rather than the student number).

This reference number can be found in the top right-hand corner of the form, and is made up of

the student number and a date code.

8. All students who submit a complaint will receive a formal response from the College regarding

the complaint.

9. Students who are not happy with the formal response from the College have the right to escalate

the complaint to the INTEC College Principal.

10. Students who send complaints directly to the Principal without going through the prescribed

complaints resolution process above will be asked to follow the prescribed process in order to

ensure that their complaints are dealt with effectively.

11. The student will receive a formal response from the Principal.

12. The decision of the Principal will be final.

The Complaints Resolution Officer creates a new case for each complaint on the customer relations

management system. On resolution of the complaint the case is then closed by the Complaints

Resolution Officer.

Account Queries

For account queries, please contact the Student Services Department, or email the Accounts

Department on [email protected]. In the event that you are unable to meet your financial

obligations to the College, please contact the Credit Operations Department in order to make payment

arrangements.





Please note: All support services will be suspended until such time as your account is up to date, or a

payment arrangement has been made and adhered to.

Cancellation Policy

1. Policy objectives

This policy aims to clarify the roles and responsibilities with regard to students requesting the

cancellation of their contract with the College.

The objective of the cancellation policy is to outline the conditions under which cancellations are to be

considered, and to guide the staff in the Student Services Department regarding the appropriate

procedure for correctly executing the cancellation process.

2. Scope

The College strives to meet the needs of all registered students. In doing so, the College recognises

the right of the student to cancel his or her contract/agreement with the College.

A student reserves the right to cancel the contract/agreement, in writing, within 14 (fourteen)

calendar days from the date of registration, whereafter this agreement shall not be cancelled without

the consent of the College. Submission of a request for cancellation does NOT mean the cancellation

has been accepted by the College. Applications must be made by the person liable for the payments.

An application for cancellation initiated/managed by any party other than the contracted account

holder will be disregarded by College.

A cancellation fee in line with the Consumer Protection Act (CPA) will be payable on cancellation, if

granted, taking various factors into account, such as postage/courier cost incurred, and administration

cost. Refunds amounting as a result of cancellation, if granted, will be determined by the Review

Committee.

All cancellation applications must be made in writing to the Student Services Department. Cancellation

requests must be sent to [email protected]. No requests for cancellation will be processed

unless backed by documentary proof substantiating one or more relevant grounds for cancellation. A

deregistration form needs to be completed to process any cancellation.

If a student who is a foreign national requests cancellation, the College must, in accordance with

instructions from the Department of Home Affairs, inform the Department if the application is

successful. The College must advise the Department of Home Affairs of the cancellation within

24 hours of the success of the application, providing full details of the student.

The submission and processing of a request to cancel in no manner indicates the granting of stated

application to cancel the contract/agreement in place.

All refunds that may be due shall be payable only after a period of 90 (ninety) days after the said

refund has been approved by the Review Committee. No refund shall be payable unless the approval

of the Review Committee is obtained and all the requirements are met/satisfied.



3. Appeal procedure if the applicant wishes to appeal the Committee's decision

In the event that a student wishes to appeal against the decision made by the Review Committee,

then a written request must be directed to the Principal of the College within 3 weeks of the decision

being communicated to the student, stating the precise reasons why the student wishes to appeal

against the decision of the Review Committee.

The Principal may consult with any parties that he or she deems necessary in considering the appeal,

including heads of department and staff within departments. The decision taken by the Principal must

be communicated to the student in writing within 14 days of receipt of the appeal by the College.

During the appeal procedure, and until a resolution is reached, the original contract between the

College and the student remains in force, and both parties are liable for the fulfilment of their

obligations according to the terms of the contract/agreement.


ADDITIONAL INFORMATION:

CONTACT DETAILS OF INTEC COLLEGE BRANCHES

HEAD OFFICE

NAMIBIA

Physical Address

INTEC College Centennial Place 1 Boundary Road Century City Cape Town 7441

Postal Address

P O Box 19 Cape Town 8024

Telephone/fax numbers

021 4176700 (tel.) 021 4196721 (fax)

Physical Address

Shop 17 Mezzanine Floor BPI House 269 Independence Ave. Windhoek Namibia

Postal Address

P O Box 090697 Windhoek Namibia


0026461308834 (tel) 0026461308691 (fax)

JOHANNESBURG PRETORIA PORT ELIZABETH CAPE TOWN DURBAN

Physical Address Physical Address Physical Address Physical Address Physical Address

2nd Floor Success House 2 Melle Street (Corner Smit & Melle Streets) Braamfontein

Shop 5 273 Andries Street Pretoria 0002

Unit 7 (Ground Floor) Kwantu Towers Vuyisele Mini Square Govan Mbeki Avenue Port Elizabeth

Ground Floor, Cologne House 49 St George's Mall Cape Town

Educor Gallery 325 Anton Lembede Street (formerly Smith Street) Durban

Postal Address Postal Address Postal Address Postal Address Postal Address

P.O. Box 1104 Johannesburg 2000

P.O. Box 1332 Pretoria 0001

P.O. Box 27067 Greenacres 6057

P.O. Box 2918 Cape Town 8024

P.O. Box 4086 Durban 4000






011 712 2555 (tel)

012 352 9000 (tel)

041 585 0777 (tel)

021 426 0626 (tel)

031 374 9700 (tel)

011 712 2521 (fax) 012 322 6369 (fax) 041 585 0910 (fax) 021 426 0771 (fax) 031 301 8184 (fax)

PIETERMARITZBURG WITBANK EAST LONDON NELSPRUIT POLOKWANE

Physical Address Physical Address Physical Address Physical Address Physical Address

Ground Floor Damelin City Campus 257 Church Street Pietermaritzburg

Highland Shopping Centre Albertyn Street Klipfontein Witbank

91 Western Avenue Vincent East London 2350

25 Brown Street Nelspruit 1201

Shop 4 Spar Centre Cnr Biccard and Thabo Mbeki Streets Polokwane






033 345 1665 (tel)

013 692 5400 (tel)

027 43 726 4291 (tel)

013 752 2427 (tel)

015 291 4384 (tel)

033 345 1055 (tel) 013 692 5408 (fax) 013 752 6184 (fax) 015291 1956 (fax)

BLOEMFONTEIN ESTCOURT ERMELO PHUT. QWA-QWA BENONI WELKOM VRYHEID

Physical Address Physical Address Physical Address Physical Address Physical Address Physical Address Physical Address

88 Maitland Street Bloemfontein

Shop 5 Enterprise Bldg 74 Harding Street Estcourt 3310

Shop B08 Conqueror Building 76 Church Street Ermelo

Mandela Park Shopping Centre Shop 16 Qwa-Qwa

61 Princess Avenue Benoni 1500

Shop 16 Stateway Welkom

188 Church Street Koopmans Building Vryheid








051 430 8030 (tel)

051 430 8030 (fax)

036 352 5083 (tel)

036 352 5867 (fax)

tbc (tel)

tbc (fax)

058 713 1336 (tel)

058 713 1352 (fax)

011 749 2001 (tel)

086 609 2284 (fax)

057 352 8575 (tel)

057 352 8590 (fax)

034 980 9603 (tel)

034 980 8917 (fax)


ADDITIONAL INFORMATION:

ACADEMIC STAFF OF THE COLLEGE

Business School and General School

Name Surname Qualifications Subjects / courses

Madri Alberts

Bachelor of Arts in Business Management and Administration (Honours)

Course in Statistics and Psychology

Statistics

Arlene Baatjes Paralegal Diploma(SAILT)

Debt collecting, Introduction to SA Law, Criminal Law and Law of Procedure, Civil Litigation, Property Law and Conveying, Principles of Law and Employment Law, Contract Law, Close Corporation Act, Company formation

Merisha Bepat MA Logistics

Supply Chain Management, Intro to Production / Operations Management, Plant Layout, Stock Control and Storekeeping, Production Planning and Control, Purchasing

Widaad Brown

Higher Education Diploma

Bachelor of Technology

Qualified Assessor and Moderator

Small Business Management

Entrepreneurship

Economics

Alex Chakabva

Master of Business Administration Bachelor of Commerce in Financial Analysis & Certification in Quality Assurance

Additional training in:

Internal Auditing, Quality Awareness for Trainers

Environmental Training Programme

Environmental Awareness for Trainers

Internal Auditing 1 and 2

Mark Cramer

Master of Science in Business Engineering Management

SA Business Excellence Programme completed

Supervisory Development Programme, Level 2 completed

MS Projects and Project Management

Supply Chain Management

Transportation

Computing for Small Businesses

Office Management

Vernon Erasmus Bachelor of Arts in Business Administration

Masters in Public Administration (Honours)

Business Administration

Business Communication

Tony Flint

Diploma in International Marketing Management

Administration and Commerce Diploma

Secretaries and Administration Diploma

Marketing 1, 2 and 3

Sales and Marketing

Marketing Communication

Johan Hugo

Diploma in Tertiary Education

Directorate of Technical Education

Master of Education

Doctor of Education

Risk Management

Denise Linnegar-Whyte

Bachelor of Commerce in Industrial Psychology

Economics

Economics

HR Management 1,2 and 3

Labour Relations 1 and 2

Organisational Behaviour

Danie Mulder Diploma in Business Administration

Diploma in Post-school Education

Business and Office Admin

Business Literacy

Intro to Computers 07/08

Executive Secretaries



Kenneth Ngang

Advanced Programme on Sourcing and Supply Chain Management (NQF Level 7)

Masters in Business Management

Registered Moderator / Assessor

Supply Chain Management subjects

Industrial Engineering

Decision-making and Delegating

Cherise Theunissen Diploma Business Management

B. Tech Management

Small Business Management

Entrepreneurship

Business Communication

English for Business

How to Start a Small Business

Herman Van Zyl

Bachelor of Laws

Admitted Attorney and Manager: Legal Services

(presently seconded to the Speaker's Office in the City of Cape Town)

Courses completed:

Negotiation Skills Administrative Law

Interpretation of Law

Legislation Skills

Motor Vehicle Accidents

Labour Law Litigation and Procedures

Labour Law

Corporate Law

Paralegal subjects

Tutors to be confirmed

Security Systems, Private Security

Computyping

Accounting

Call Centre Management


Computer School


Mark Cramer

Master of Science in Business Engineering

South African Business Excellence Programme

Supervisory Development Programme Level 2

Introductory Computer subjects

Computer Fundamentals

Keith Rentzke National Certificate in Information Technology

Information Systems and Processing

Visual Basic

Systems Analysis and Design

Project Management Expert

Computer Literacy

Introduction to Programming

Database Administrator

Introduction to C#

Introduction to Databases

Concepts of Management Computing

Irene Smith

A+ Certification

Fundamentals of MS Office

Microsoft Certified Professional

Certificate: MS Office XP

Network+ Certification

Certificate: Pastel 6

Diploma: PC engineering

Diploma: Train the Trainer

Short Programmes:

Fundamental HTML Programme

Fundamentals MS Office

Registered Assessor

CorelDraw, Photoshop

Intro to Wireless Communication

Introduction to Web Design

Multimedia subjects


Pastel subjects

Introduction to PCs Using Windows 7

MS Project

Computer Fundamentals, Java

PowerPoint subjects

Outlook subjects

Word subjects

Excel subjects

SQL Server 2008

PC Repair

Access 2000


Technical School


Shukry Behardien Trade Certificate in Plumbing

Certificate N4 National Building

Construction Drawing

Plumbing

Builders Estimating and Pricing

Fitting and Turning N1, N2

Paul Carstens National Higher Diploma Teaching

National Technical Diploma

Engineering Science N1-N3

Maths N1-N3

Industrial Electronics N1-N3

Electrical Trade Theory N1-N3

Nigel Casserley National Diploma in Architectural Draughting

Architectural Draughting

Revit Architecture

Inventor

Magdeline De Lange Technical National Higher Diploma Introduction to Maths

Netacha Kayser National Diploma in Analytical Chemistry

Bachelor of Technology in Chemistry

Chemistry

Introduction to Physics

Eric Kiderlin MA in Industrial Admin

BSc(Hons) in Mechanical Engineering

Air conditioning and Refrigeration

Appliance Repair

Jan Kriel Certificate in Electrical Engineering N2-N4

National Diploma in Electronics Logic Systems, Digital Systems

Christo Kroneberg National Technical Diploma

Advanced Certificate in Education

Maths N1-N3

Engineering Drawings N1-N3

Engineering Science N1-N3

Mark Massyn Bachelor of Science in Construction Supervision in Building

Moosa Slamat National Technical Diploma Construction

Karen Sonnenberg Bachelor of Arts in Education Chemistry

Ayoub Sulaiman National Technical Diploma

Motor and Diesel Trade Theory N1-N3

Maths N1-N3

Mechanics

Declan Summers Higher Diploma in Education NCOR Science and Drawings


AutoCAD

Mechanical Draughting, Mechanical Engineering

Maths N4 – N6

Engineering Physics N5, N6, Maths N5, N6, Mechanical Draughting N4, Mechanical Drawing N5, N6, Mechanotechnics N4, N5, N6, Engineering Science N4

Quantity Surveying, Builders Materials, Estimating and Pricing


Creative and Vocational School


Elena Ackerman Bachelor in Education Foundation Phase Degree

ECD

Johannes Ackerman Bachelor of Arts in Picture Medium Film and TV Production

Antoinette Arderne Diploma in Interior Design, RPL Garden Design

Interior Decor

Zakira Bayat Certificate Events Management

National Diploma Oral Hygiene

Events Management

Medical and Dental Reception

Party Planning

Maria Bosman

Higher Diploma Education – Junior Primary School

Higher Diploma Education – Pre Primary

Further Diploma Education – Pre Primary

ECD

Claire Brandon Feng Shui Diploma Feng Shui

Anna Carstens National Diploma Junior Education

Higher Education Diploma – Pre Primary ECD

Eric Collier National Diploma in Hotel Management Hospitality Management

Melanie Du Plessis Bachelor of Science Medical (Honours) in Dietetics

Home Health Care

Magrietha Engelbrecht

Diploma in Teaching Home Economics & Needlework

Assessor

ECD

Johannes Fischer 3-year Chef's Apprenticeship

Hotel Management Diploma

Guest Relations and Hospitality Management

Mickey Holmes Diploma in Education Child Day Care

Todd Kaplan Bachelor of Science in Zoology and Entomology

Wildlife Management

Deogratias Kayumba Diploma in Agriculture Farming for Smallholdings

Babs Lambrecht

Diploma in Psychology

Degree: Clinical Psychology

Registered Psychologist

Counselling

Wilma Lincoln National Diploma in Junior Education

Higher Education Diploma Pre Primary ECD

Adam Linder Digital Sound Engineering Diploma Digital Sound Engineering / Digital Music Production

Sisanda Mcimeli

Bachelor of Arts in Film and Media Production

Bachelor of Science in Chemical Engineering

Journalism and Communication

Creative Writing

Irvine Meyer National Higher Diploma in Photography Photography

Getruida Nieuwoudt

Higher Educational Diploma – Pre Primary, Junior and Senior Primary

Assessor, Moderator

ECD

Virginia Sampson Diploma in Fashion Design Dressmaking / Pattern Cutting

Gina Stockigt

Bachelor of Arts in Psychology

Assessor

Health Skin Care Diploma

Professional Hair and Make Up Certificate

Fitness and Nutrition (pending)

Make Up Artist

Anatomy and Physiology (pending)



Esmé Van der Bijl Aestheticienne and Physiatrics Diploma

Diploma in Make-up Technique

Beauty Therapy

Fashion Merchandising

Fashion Drawing

Fashion Computing

Amanda Van der Walt Interior Decorating Diploma

Lower Education Diploma Interior Décor


Fitness and Nutrition

Fashion Merchandising and Drawing

Flower Arranging

Handwriting Analysis

Gardening and Horticulture Landscaping

Graphic and Advertising Design

Radio Broadcasting

Sports Psychology

Travel and Tourism


High School


Anwaar Adams

B.A. Honours (Industrial Psych) UWC

Dipl. in Human Resource Management

B.A. non grad UNISA

H.D.E. – UWC

B.A. – UWC

Afrikaans Huistaal

Oghenero Adagha National Teaching Diploma

B.Sc. Honours (Physics) Physical Sciences

Desiree Baugaard Higher Diploma in Education – Hewat College of Education

Life Sciences

Sibusiso Bhengu

Secondary Teacher's Diploma (S.T.D.)

B.Sc. UNISA

Advanced Certificate in Education (A.C.E.) UKZN

Physical Sciences

Vuyelwa Bhula-Manqola

B.A.

Primary Teacher's Diploma

A.C.E.

Agricultural Sciences

Widaad Brown Higher Diploma in Education

Diploma in Public Administration Business Studies

Clinton Classen B.A. – UWC 1993

H.D.E. – UWC 1994 Geography

Noel Cleophas

B.A.

H.D.E.

Masters in Public Administration

Geography

Heinnih Cloete H.D.E.

B.Ed. (Honours) Accounting

Jacqueline Ann Crawford B.A./B. Sc. – UCT

H.D.E. (PG) UCT Mathematics

Carol Drew B.Sc. & B.Sc. Medicine at UCT

Secondary Teacher's Diploma – UCT Life Sciences

Jerome Keith Erentzen

B.A., B.A. (Honours)

B.Ed. (Honours)

M.Ed. (Masters)

Mathematics

Josline Feris

H.D.E.

Continuing Unit Certificate Educational, Management

Post-graduate Diploma in Education

Accounting

Michael Trevor Fortune

B.A.

H.D.E.

B.A. Honours

Business Studies

Eugene Frantz

B.A. H.D.E.

B.Ed.

A.C.E.

Mathematical Literacy

Fairosa Hassen

B.Sc.

B.Proc.

Higher Diploma in Education

Mathematical Literacy

Ebrahim Hoosain B.Com.

National Higher Diploma in Post-school Education Accounting



Shanaaz Ismail B.A.

Higher Diploma in Education

Afrikaans Eerste Addisionele Taal

Cherith Langehoven B. Psychology

Post-graduate Certificate in Education Life Orientation

Joan Magiera-Lodewyks H.D.E. Commerce Accounting

Eunice Mettler

B.A.

H.D.E.

B.Ed. Med. – UWC


Leicester Momberg

B.Com.

H.D.E. – UWC

National Higher Diploma – Cape Tech.

Economics

Susan Ann Nicol

B.Sc. Hons (UCT)

Post-graduate Certificate in Education (UNISA)

Mathematics

Fouzia Peters B.Ed.

Higher Diploma in Education Economics

Charles Riedwaan Teacher's Diploma, Advanced Cert. in Education – CPUT

Geography

Elizabeth Ilse Rynhoud

B.A. – Rhodes

Cert. in Afrikaans Netherlands III – UCT

S.T.D. – UCT


Mark Slater

B.A.

B.A. (Honours)

H.D.E. – UWC

Geography

Sharon Smith-Solomon Higher Diploma in Education, BED – UWC Business Studies

Adrian Sonnenberger

B.A.

H.D.E.

B.A. (Honours)

Mathematics

Manuel Veda Teacher's Diploma 1985

F.D.E. 1994 – Peninsula Tech. Business Studies

Zurina Wentzel Higher Diploma in Education – UWC English First Additional Language

Sidney Williams Higher Diploma in Education – UWC Accounting

Maxine Wilson Higher Diploma in Education – Bellville College of Education

Life Sciences

Rosalind Witbooi Higher Diploma in Education – UWC Afrikaans Eerste Addisionele Taal

Documents

Orientation Guide 2o12 - Intec College · Orientation Guide for INTEC College Students 2019 I10066424-E1 ORIENTATION GUIDE FOR INTEC COLLEGE STUDENTS 2019 CONTENTS PAGE ... Rights,