Control Mechanisms at The

Outback SteakhouseAshley Walters, Rachel

Rohloff, & Sam Humphries

University of PhoenixDr. John MagoMay 3rd, 2011

Human Resources• Training–Management– Employees– Cross Training

• Quarterly Meetings

• Ongoing Education

Regulations• Safety & Sanitation

• P& B’s

• Id Checks

Technology Controls• Server Check-Out

• Nightly deposits

• Automated inventory processes

Customer Service• “No Rules, Just Right”

• Employee Motivation

• Customer Surveys

• Table Limit For Servers

ContolsCompare

• Benefit of the company

• Corporate Assets

• Applicable to All

Contrast

• Frequency

• Departmental

• Regional

Effectiveness• Successful on Global Level

• Customer Return

• Low Employee Turnover

Control ReactionsPositives• “No Rules, Just Right”

– Example

• Work Atmosphere– Individualized

• Customer Return– Personalized

Negatives• Customer Satisfaction

– Compensations

• Employee Benefits– Attainability

Four Functions of Management

• Planning– Human Resources

• Organizing– Administrative

• Leading – Training

• Controlling– Independent

Thank You

Questions?

ReferencesAdkins, A. (March, 2011) BBB. BBB international torch awards

honor: Customer care and trust in the marketplace. Arlington, VA

Bateman, T. S., & Snell, S. A. (2008). Management: Leading & collaborating in a competitive world (8th ed.). Boston, MA: McGraw-Hill Irwin.

Enz. C. A. (February, 2008) Entrepreneur. Creating a competitive advantage by building resource capability: the case of Outback Steakhouse Korea. www.entrepreneur.com/tradejournals/articles/175173871

The Outbacker.(2010) Outback steakhouse orientation manual. Tampa, Fl. Outback Steakhouse Inc.

Wilson. K (2011) About.com. Military families. About.com, Inc,. The New York Times Company. www.militaryfamily.about.com