Outsourcing to the Philippines Uncovered

7/31/2019 Outsourcing to the Philippines Uncovered

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CONTENTS

Welcome 3

Introucti on To Outsourc ing 5

CHAPTER 1 Why Wou ld You Want To 7

Outsource A Task Or Project?

CHAPTER 2 Why The Phi l ippines? 9CHAPTER 3 The Search Begins 11

CHAPTER 4 The Search Continues 15

CHAPTER 5 Lo okin g To Hire Your Ow n VA? 18

We Wil l Sh ow You How

CHAPTER 6 Work ing With Your VA Dai ly 23

CHAPTER 7 Procedures And Delegat ion 28

Credits 33


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Welcome


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Welcome to Outsourcing Philippines Uncovered

Great to have you here. We have owned an outsourcing business here in Davao Philippines or a ew years

now and have learned many lessons the hard way about the outsourcing industry and we eel we need toshare our knowledge with everyone who wants to either hire 1 virtual assistant or create a team o virtual assis-tants.

We have tried to keep our E-Book as short as possible but jammed with as much inormation as possible as weknow i youre looking to hire a VA your time is valuable and you dont want to waste it reading a whole bunch

o u. In this E-Book we will explain realtips and tricks or outsourcing to The Philippines. So lets do it!!

Disclaimerjust a quick disclaimer.... This book is 100% original and written specically or the benet o anyone looking to

get into outsourcing so please do not copy any o this content and pass it o as your own. I youre really that

lazy then get a VA to write a new E-Book we will show you how :).


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Introduction

To Outsourcing


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Outsourcing has been around or many yearsnow. Its not a new concept by any means but it is

growing at a phenomenal rate and will continue togrow into the uture. Outsourcing may not have thebest image and some people even scowl when they

hear the words outsourcingoroshoring.

When most people hear these 2 words they immedi-

ately think o people losing jobs to overseas workers,non English speaking Indians on the phone whenthey call their bank and unskilled labour. Do you

think the same?

I you do you need to change the way you thinkrightnowor you are leaving money on the table. I youare a business owner and are not outsourcing insome way you are really missing out on something

special here.

Think o it like this... do you x and maintain your owncar every time it breaks down? Most likely not becauseyour mechanic can do it better, quicker and cheaper anditsaves you the time. So why would you bother doing ityoursel?

This should excite you and get you jumping out o yourseat when you really think o the concept

I will support legislation that benets theAmerican worker and prevents the outsourc-ing o American jobs.Ed Pastor

Crazy!


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C H A P T E R 1

Why would youwant to out sourcea task or projec t?


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Time, Time and Time! Thats right. As a busi-ness owner time is the most valuable asset youhave. You should stop wasting time doing boring

mundane tasks that take all your time and dont

excite you in any way . Instead spend your time ontasks/activities that grow your business and add

value to the world in some way. Here is a good ex-ample or you.... Most days around $3 trillion isexchanged in the world currency markets. Thats

$3,000,000,000,000. That is HUGE.

To give you a better idea, that means you couldspend one million dollars every single day or 8,000

years but still you wouldnt have spent $3 trillion. Soas you can see there really is too much money in the

world. You can always make more money, but youcannot live orever. Since time is scarce, wouldnt itmake sense not to waste time. One o the best ways

you can stop wasting your time is by hiring a VA tohelp you with those tasks that waste your time.

Virtual assistants can save you not only time but alsomoney. As the wages are signicantly lower you can havea highly skilled sta or 70% less. VAs can also bring anew set o skills to your business at a cheap cost. Techni-

cal skills you may not be able to aord in the country yourbusiness operates in, or example high end web develop-ment. Finally VAs can increase the amount o work youget done, overall increasing your productivity and makingsure all those ridiculous waste o time admin tasks arealways complete.

I you deprive yourself of outsourcing andyour competitors do not, youre putting your-self out of business.

Lee Kuan Yew


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C H A P T E R 2

Why The Phi l i ppines ?


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So now you may be thinking well great, outsourc-ing is starting to sound better by the minute!Butwhy would I choose The Philippines over say India or

China? I will explain to you why (some is act some

our opinion).

BPO has been one o the astest growing sectorsin The Philippines in the past seven years and hasa compounded annual growth rate o 38%, This is

huge! what else?

The Philippines place a high importanceon education so you can expect your VA to have ahigh level o education

Philippino culture is heavily based on

western culture and its easy to see it when visitinghere so you should be able to get along with your VA

better

English is heavily integrated into The

Philippines culture so you can expect your VA to beexcellent in English (as long as you test them beorethey you start working with them)

Filipinos can easily work rom home and havegood enough Internet and usually a airly good set uprom their house.

Many Western-run Outsourcing companies iyou want to go the route o having your VA managed andcontrolled by a company here in The Philippines

Qu ick t ip :ere is a huge

dierence between

being simply being

a person that does

a task or the only

person that can do

something

Beore knowing what you wouldwant your VA to do, you shouldrst clearly know what you want to

happen with your project, or howmuch o your project you wantdone at a certain period o time. Itis never healthy to outsource every-thing at the same time, because itis hard enough to handle one o-shore sta, especially when you arestill starting.

Also you may want to do some o the tasks yourselrst, this will make it easier to teach your VAs and ap -

preciate the work they are doing.


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C H A P T E R 3

The Search Be gins


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Qu ick t ip :make sure you see

candidates portfolio

or blog this will be

a good indication of

there work.

Ill be throwing in some quick tips along the way to

help you nd the best candidate.

I you are going to hand parts o your business to

someone else, he/she better be someone you cantrust, someone you can getalong with and help your busi-

ness go where you want to bringit to.

A Virtual assistant can denite-

ly provide a lot o things or yourbusiness, but nding the right VA

can be a daunting task as well.However, its denitely worth the eort to be able tohire someone you know can help.

In looking or a virtual assistant, you have to make

sure that he or she possesses all the qualities youneed. A well-rounded VA can oten be better than aVA with only one expertise but this can depend on

your project. You know that rst impressions last, so

you need to have someone in the ront lines that canhandle many things and represent your company inmany ways.

Remember that while The Philippines can be a great placeto outsource to, there are some negatives. For example,sometimes they can be airly laid back or lazy but this isthe case in many countries.Here is a checklist o a good and well-rounded VA:

Personable

Your VA should be easy to talk to, pleasant and ap-proachable. He/she doesnt have to be drop-dead hand-some or gorgeous, all you need is someone with a goodsmile and a personality that ts into your company, as

you will be working with him/her or quite some time.

Proessional

Every little thing matters, rom the way he/she dresseswhen meeting with you and your clients, to communica-tion skills, etc. A VA with a high level o proession-alism represents business better.

Confdent

Condence is a good sign o skills and mindset o a per-son. A condent individual knows how to carry himseland address particular situations correctly. Youdont need someone who will constantly second guess, asthat can be unproductive.


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Sel-Driven

A good and eective VA is a sel-starter, and he/she

doesnt need to be pushed to get things started allthe time. He/she shouldunderstand everything in

your business and how things should be done.

Positive

Positive attitude goes hand in hand with condence.Positive people dont whine or complain, rather they up-lit people around them. They can see the good sideo things and try to make the best out o it. Nega-tive people can be a cancer on you and your business so

you should get rid o these people asap.

Open-Minded

Open-minded individuals are always easier to workwith as theyre always willing to see the better

side o other peoples opinions. You need someonelike this in your team to accommodate other ideasand dierent ways o doing things. An openmind-

ed VA doesnt have any issues with culture, customsand traditions. This is very important, especially i

your business is dealing in the international business

scene.

Humble

Your VA isyour partner in your business, thus, he/she should be accountable or his actions, whether rightor wrong. Humility is an honorable quality, and it doesntmake you a lesser person to show integrity.y.

Trustworthy

Most o the time, you will hand your log-in accounts andvarious online accounts to your VA, eg. your email andbusiness log-in name and password. You will be entrust-ing a whole lot o things to your partner, thus he/sheshould be worthy o your trust.

Patient

As an old saying says patience is a virtue,and this maysound clich, but as an online entrepreneur, you shouldunderstand that there are no shortcuts to success. Projectstake time to get through, and even i things are not show-ing results in the rst days, your VA should never give upin pushing the project through. This is a very importantattitude, especially i you are working with Clients andAssociates. Remember,your VAs are your businessrepresentatives.


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Creative

Being innovative is a orm o expression and a reectiono how the mind works. As great Albert Einstein said Imagination is better than knowledge.People who canthink outside the box can add a really good boost to your

goals, and help you come up with amazing things youvenever thought o.


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C H A P T E R 4

The Sea rch Cont inues


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But with millions o VAs out there in Googles searchresults, how can you narrow your search and get the

best virtual sta that suits your needs? below we willgive you some tips you can do or a competent andquality VA.

Tips on Finding YourV.AOk, so you have decided to hirea VA? Great but what next....well

most people would use some-thing like Odesk or a Virtualassistant company. Most people

would go straight to google andtype in something like - Hire VAorPhilippines BPO company.

Here you will nd a huge list ocompanies that sell their services

or anywhere between $800-

$1200/month. Here I will showyou the positives and negatives o using a BPO com-

pany or hiring direct.

It really comes down to your budget, what you re-

ally want out o your VA, what acilities you requireand i you want just 1 VA or a team.

Qu ick t ip :Quick tip: For SEO,

Web design and

graphic designers

candidates search

their name in google

or yahoo. If you can-

not nd anything,

this is a bad sign.

ey should have a

blog or portfolio of

some type.

Hiring rom a BPO CompanyNow dont get me wrong, this is the best option or a lot obig businesses and corporations who dont want to dealwith all the things that come with a VA, but it is not mypreerred option.

I am here living in The Philippines thus I would never everuse one. However these companies can oer a lot to theend user i you are willing to pay or it. Such as acilitieslike an of ce, high speed Internet, management supervi-sion, replacement o sta, project management, comput-ers with better specs, and best o all, western manage-

ment o the entire company to make sure VAs are alwaysperorming and coming to work.

They also give you a dedicated sta member so otenthe work will be o higher quality than someone who is areelancer working or 3 dierent people. I would suggestgoing this way i you are going to be starting a large team

o 4+.

This could get tricky managing them all but you couldalso create this team yoursel i you want.


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Hiring a Freelancer...Home BasedFirst o they do not have to be a reelancer. This is amyth. They can be your actual employee who works oryou ull time (o course they can have another job butwhat they do outside o work hours is not your concern) so

all you really need to do is hire your VA ull time and thenthey should be ocused on your project alone, rather thanbeing spread over various tasks.

Hiring your VA per project is a bad idea. They like stabilityand the security o a steady pay cheque. The disadvan-tage o hiring a VA rom home would be the act they can

sometimes be lazy and unreliable.

Hiring through a company can usually help avoid thisas management will strictly enorce against this. Obvi-ously the most positive aspect o hiring home based isthe price.... oten up to $600 cheaper then through a BPOcompany

For a ull list o where to fnd

Filipinos check out our blog post

Where To Find Virtual Assistants InThe Philippines | The Denitive Guide
http://www.lifestylebusinessdesign.com/where-to-find-virtual-assistants-philippineshttp://www.lifestylebusinessdesign.com/where-to-find-virtual-assistants-philippineshttp://www.lifestylebusinessdesign.com/where-to-find-virtual-assistants-philippineshttp://www.lifestylebusinessdesign.com/where-to-find-virtual-assistants-philippines


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C H A P T E R 5

Loo kin g to hire your ownVA? We w il l s how

you how


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2. Visit local job sites to post your advertise-ment. Remember this is your opportunity to sell your com-pany, so the more you can improve the job descriptions,the better chance you will have o hiring the best possiblepeople.

Job sites we use:http://www.virtualjobs.ph/this is our very own job site we createdor people just like you

http://www.jobstreet.com.ph/a great job site that costs around$100/month unlimited postings

http://www.sulit.com.ph/100% ree but not as eective

http://www.bestjobs.ph/Again paid or.... good or homebased jobs around 100/month

http://www.gopinoy.com/100% ree but not as eective

3. 3. Your inbox should have the ollowingLabels (i you are hiring or multiple job descriptions)Resumes, graphic design, web development, web design,web development, SEO, telemarketing, research admin,V.A, writing and any other labels you may need. You canthen sort and store all the resumes.

What about you?.....the small businesses entrepre-neur that needs cheaper, more eective labour with

better ROI. Well what you need to do is very simple.The procedure we use to hire our sta is below and

you can do it as well, wherever you are.

I have edited the procedure soanyone can use it, not just our

company and I have removeda lot o unnecessary steps that

you wont need to do as you are

hiring out o The Philippines.

New Employee

Recruitment Procedure

This procedure has been createdto take you through the step by

step process o recruiting some-

one or the company

1. Create a in Google Docs or Microsotword. By using a Job Description Template you canuse it over and over again (you VA most likely wontstay with you orever, one way or another.)

Qu ick t ip :Quick tip: When

searching for can-

didates, search for

their email in Skype,

Yahoo or Facebook so

you can talk to them

directly. I have found

they rarely respond

to emails especially

those that use yahoo

email.


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4. The 10 best applicants should simply besent the ollowing email or one similar. You may want tohave this saved into your canned responses.

Hi,

I was pleased to receive your resumeYou have passed the rst round to joining CompanyThe second stage involves a small test to test your skillsand see i you t the position and company 100%

Online English Test

Please complete this test to move to the nal interviewstage

https://secure.vec.bc.ca/vec/online-test.cm?

5. The rst stage o the interview process shouldbe with just yoursel, you will then narrow down appli-cants to the best 3 or the entire management o yourcompany team to talk to. So once you have ound the best10 applicants that have done the Online English Testor the position, send them a Google Calendar invite sothat it is in your calendar and you will not orget or aninterview on Skype. (I you dont need your entire man-agement to interview them this could be the nal

interview).

6. For the interview, Have a set o questionsthat you can use or all the applicants so its easy to com-pare between them all. This will allow you to ask a set oquestions andtake notes about their response

7. Once you have narrowed the position downto the 3 top candidates, schedule another time or thenal interview. Again you will send aGoogle Calendar invite, but this timeyou will be adding the managementteam to the invite as well.

8. Once the managementteam has agreed upon the nal can-didate, it is then time to negotiate

salarywith them. See below or moreino Salary/wages

9. Once salary has beenagreedthis should be approved bymanagementin order to proceed.

10. The best thing to do now is to pick the bestcandidate andgo or a trial week.

Qu ick t ip :A lot of candidates

you contact will

not respond to your

email etc. or aer therst interview wont

respond. Its not your

fault, it sometimes

just feels like a

numbers game here.


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Salary / WagesSo now you have your very own VA congratulations! Thecost o every VA will vary rom the skill set, experience andthe amount o load you want him/her to do. Web design-ers or example, are paid $4 to $5 per hour, data entry VAs

on the other hand cost $2-3. Candidates rom Manilaand Cebu two o The Philippines biggest cities will usu-ally be o higher quality but cost you more.

Their costs also usually vary rom their experience and thesize o the project. The bigger the project, the moreit needs expertise, the higher you will need to

pay. But as you can see, it is still a lot cheaper and reason-able to hire a VA, as you need not to worry about his/herbenets, insurance, vacations leaves and sick leave pays,helping you cut your operating cost up to 60%. We willtalk about benets later on.

You do not need to ollow this procedure to a tee. Itsjust an example o what we do. Most importantly

make sure you do the ollowing. Narrow down yoursearch results to the best 3 or so candidates andthen interview them all.

Make sure you chat and alsotalkvia Skype or Yahoo. This

will not only indicate how goodtheir microphone is but also howgood their Internet connection

is.

Also be sure to make all candi-

dates do the online English testto not only test their English, butalso their commitment to you.

I they are not even bothered todo an online English test then

you dont want to be dealing with them

Qu ick t ip :Quick tip: alot of

Filipinos do not have

Skype or check their

email they only use

yahoo chat so you

may need a yahoo

account but this is

slowly changing.

Calling them is the

best way to directly

contact them.


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Just so you know I will explain in Philippine Peso theirwages. This is close to what you should oer them:

Content Writer rom Manila or Cebu

12,000- 16,000 a month

Content Writer rom elsewhere 8000- 14,000 a month

Web developer/designer Manila or Cebu t16,000- 30,000 a month Web developer/designer rom elsewhere

12,000-25,000 a month

Telemarketer rom Manila or Cebu 12,000-16,000 Peso a month Telemarketer rom elsewhere 8,000-12,000 Peso a month

SEO expert rom Manila or Cebu 14,000-20,000 a month SEO rom elsewhere

12,000-15,000 Peso a month

Graphic Designer-rom Manila or Cebu 14,000-20,000 a month Graphic Designer rom elsewhere 12000- 16,000 a month

From what we have ound, overpaying your VA willnotmotivate them to work harder or you. They will otentake the money or a ew months and do a runneri youoverpay them. Just go o what we have recommended. Iyou have someone asking or 40,000Pesos, they are most

likely ripping you o.

40,000Peso is HUGE money here in The Philippines as costo living is so cheap.

Paying them the right amountwill more than likelyencourage them to work harder to gain a promotion

and pay rise. Tell them that a pay rise will come ater 2-3months i you see results. Results are most important herenothing else....not hours worked.


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C H A P T E R 6

Wor k in g Wit h You r VA

Daily


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Here we will talk about what you should do whileworking with you VA every single day. Remember

your new VA does not care anywhere near as muchas you about your business and thereore the eortand care put into tasks will be no where near as

much as yoursel.

Assign Daily Tasks To

Your VA And Increase

ProductivityFor you and your business to be

more productive, you should

designate tasks that bring moreclients and generate more sales

or your business.

Here are some o the tasks you

can assign to your VA to makeyour day more productive:

1. Blog management2. Bookkeeping

3. Customer service4. E-mail management5. Newsletter management

6. Phone/Voicemail management

Qu ick t ip :Quick tip: Make all

graphic designers and

web developers do

a small test such as

make 1-2 logos to see

what design they can

come up with. Try

to give them little to

no direction to see if

they are creative.

7. Scheduling

8. Social media set-up and management9. Shopping cart management10. Website maintenance

These are just the mostbasic tasks your VA can do.You can hire VAs with more specialized skills or hire

a team with diverse specialties to give you the bestservice you need.

Lets ace it Virtual Assistants,will come and go ,

there are really unavoidable instances wherein youend up with a virtual assistant who just leave, with-

out nishing the entire project. They may have theirpersonal reasons, but most o these reasons are ap-parently still work-related.

So lets try and avoid loosing a good VA as this wastesyour money on training but most o all wastes you

valuable time. Below are a ew reasons why VAschoose to leave so you can take action inpreventing

your VA rom leaving.


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1. Inadequate Compensation and Ben-ets Your Virtual Assistants know how much they

are helping you with reducing your operations orproduction cost, and they know that what may behuge compensation or them may still be very aord-

able or you. With this, some VAs are easily discour-aged when they are compensated lesser than theyexpect. They can always nd clients who are more

than willing to pay them more than enough.

Note: Benits- In the Philippines there are a ew

types o benets you must pay your employees. I willnot go into great details as you will not have to paythem i you do not wish. However paying them may

help keep your employee happier and in turn keepthem with you longer.

However this may get complicated paying all ben-ets which include 13th month, Pagibig, andPhil-Health. What i can suggest you do is pay your sta

13th month. This is a payment o an extra month tobe paid in December to all employees. Its calculationis simple-

wage divided by 12 months x by the number o

your V.A has worked or you.

or example your employee worked 6 months or youat 10,000 Peso a month then their 13th month paywould be 10,000PhP/12= 833.33PhP per month.... x

6 months = 4999.98PhP 13th month pay. You wouldpay this in December to your virtual assistant.

2. Lack o Recognition a simple compliment

will go a long way, and this is something that youshould always give your VAs each time they deserve

it. They need to know that their work has a contribu-tion to your business in general. Recognizing theireorts will give them asense o purpose or being

your employee.

3. Tasks are beyond their specialization it is

natural or any employee to aim orproessionalgrowth. Although it may be benecial or the stato learn new things, priority would always be to en-

hance the skills that they readily have. It is also evendiscouraging when you are giving them too simpletasks or their crat, because it will apparently to en-

courage growth and learning.


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4. Socio-cultural Dierences while it isimportant or both o you to adjust to each others

culture, there are just instances when the Virtual As-sistant ail to break some o the barriers. From there,miscommunications will happen, and eventually,

the work will just become too toxic or the employee,thus urging them to leave. This actor though is to-tally inevitable.

5. Failure to Establish Personal Relation-ship this is one o the reasons that keeps employ-

ees attached to their jobs, both in the virtual andoce-based context. Thereore, not having personalrelationships with your Virtual Assistants will simply

make them leave their job easily.

Common mistakes you dont want to

makeOutsourcing will only serve you well when you know

the proper strategies o doing it. More importantly,there are also common mistakes that need to be

avoided so your outsourcing endeavour is not a dis-aster which it can be i not managed eectively.

Treating Virtual Team Like Machines there areemployees who are so stern when it comes to their

Virtual Assistants, that they neglect to establish agood relationship with their employees.

This aspect should not be taken or granted becausethis is the key actor that makes employees produc-tive and stay in their job longer.

The relationship you buildwith them will shortlytranslate into loyaltyandmotivation.

Not Having Enough Tasks or Outsourcing somepeople, so eager to join the outsourcing bandwagon,

sign contracts and send out payment without reallyhaving prepared tasks to be outsourced.

In businesses, there is no room or wasting time, sobeore orming your virtual team, make sure that youhave their tasks laid out2-3 months beore their

ofcial start date.


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Disorganized Schedule with this item, we meanyour schedule. O course, your virtual employees al-

ready have their xed working schedule, but it shouldalso be clear or them at what time o the day theycan reach you, or how oten you will check on their

output.

This will not only comprise the consistency and ac-

curacy o your employees output, but will also cre-ate clutter in yourE-mail, Skype, Gtalk, and evenPhone. Moreover, because o this clutter, there is also

a greater possibility or you not to properly addressall their concerns.

Procrastinating well, in almost any project, thisis a big mistake. It becomes even more important toavoidthis when you are outsourcing.

There are times when you trust the output submit-ted to you too much, just because you get too lazy to

validate them. Leaving mistakes unnoticed or uncor-rected can graduallyimpede your business opera-tions and image.

Follow up- Whenever you set a task or your V.A ol-low up. You should have a certain amount o trust

and aith i yourVA but lets be realistic your VA willusually show little initiative and will never careabout completing a task as much as you.

Make sure you make your VA report to you everysingle dayand try and set aside some time at least

once a week where you can really go through theproject instill you they have gained your trust andhave proved they can really work or you,


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C H A P T E R 7

Proceduresand

Delegat ion


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This is a big one!You must always always set proce-dures or your V.A. Make sure the procedures are easy

to. You have hired you V.A to save you time but thereis no point i you are always ollowing up on themand spending too much time delegating their tasks.

So let us show you how to best organise and del-egate tasks. Some Techniques and sotware we use islisted below

1. Screen Sharing Skype and other reeonline tools already allow this unction. Nothing is

more ecient than being able to show your VirtualAssistant exactly how you want things to be done.This may only take one chat or call session with

them, and you will nd out that giving out instruc-tions has never been easier, and clearer(on the VAsend).

2. Video or Audio Instructions Jing is themost recommended or this task. This is even more

helpul because the Virtual Assistant can simply getback to the video i they have clarications instead o

personally bombarding you with those.

3. Calendar more importantly, you can organize a

planner or your VAs by using collaborative or onlinecalendars (ex. Google Calendar). These calendars willremind your VAs on your behal, about the tasks that

need to be accomplished within a certain day.

4. Procedures- Basically the procedures concept is

to make simple written documents that can be readby anyone (o the street) to explain to them what todo and how to do it so your business runs smoothly.

Its about making sure every task in your business isdone in the most ecient way to save time and tosave money. I your sel employed trying to do every-

thing in your business it can be hard to set up thesetype systems but you should stop and take the timeto set them up because once they are set up you will

save yoursel so much time, eort and money

Below is an exactprocedure we use, This one is sim-

ple but a good example o what you need to do. Youcan see how we lay out the procedure and how oncewe make this procedure we never have to explain this

task again just simply direct the new sta to the pro-cedure.


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Use this document so you know exactly how docu-ments should be shared in google docs. It is very

simple but i it is ollowed correctly it will save alot otime and headaches looking or documents all overthe place. The key to using Google Docs is organisa-

tion. So please ollow these steps every time youcreate and save a document.

1. Open and sign into yourGmailaccountand click on Documents.

2. FIRST click on the older you want tosave your document in..... then and only then clickcreate new document(i you ail to do this do step

4-6).

3. Make sure the older you are saving the

le to is shared with the person you wish to sharethat particular le with. In NO circumstances should

you just share a document with someone. They will

not be able to locate it ever again once they deletethe email that google sends them. This is why alldocuments must be shared into a older.

4. I you have ailed to do step 1 and 2 andwish to organise your document do the ollowing-

tick the box o the le you wish to share

Tick the box you would like to share or save your doc-

ument in. Note this can be more than 1.7. Please make sure you consider the name o

your document so someone can nd it easily in the

uture


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Proactive staf members!Do you want Proactive employees that will bring new

ideas to your company? well sorry you have cometo the wrong place. Do not be mistaken here... In noway can you create a project with little instructions

or your VA to ollow other than an idea.

I you do this they will be stuck the will not be crea-

tive and will most likelyget nothing done. You willbe wasting your time and money and will most likelyget little to no results. We have tried this in the past

and got absolutely no results.

While this might sound very generalised id say it

mostly true and i you ever came across a VA that didotherwise you would be very lucky. I ever you comeacross a VA who can be let to work on a project with

no instructions and the come back to you with newideas and methods you are very lucky and shouldkeep them as long as possible. Like I have mentioned

beore you need to give veryclear instructions andexpectations. Always make procedures andollow

up on your VA to make sure the work is getting done

Tools we use and you should to!So your going to need a ew tools to help you work

with your VA. The tools i have listed below we actu-ally use every day and highly recommend them. noaliate links here but im sure they can improve the

quality and productivity o your work

1. Skype- For chatting and calling. Easy to

use and you can set up business accounts to controlyour sta. Skype is also good or making calls bothree online and paid ofine. Ofine calls are airly

cheap and can be recoded with Pamela plug in

2. Gmail- Best email out there. You Can in-

tegrate your own domain name and once again setup business account that you control

3. Google Docs- For creating documents.Easy to create share and store with your VA. GoogleDocs is all online so you can access rom anywhere

there is Internet


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4. Time Doctor/Hivedesk- For monitoringyour VA. Fairly cheap and both include time tracking

sotware so you know exactly how long your VA hasworked. Also they have screen shots so you can seeexactly what your VA is doing simply tell your VA that

i they are not logged into time doctor no pay

5. Basecamp- Project management sot-

ware. Great or keeping track o your project. you caneasily set tasks or your VA and to-do lists and easilyollow up on them

6. Teamwork- Project management sot-ware. This is a little more complex than basecamp

and has more eatures.

7. Dropbox- File sharing sotware. So easy

to share any les or documents with your VA ratherthen sending by email every time.

8. Wordpress- For creating websites/blogs.Make sure all your VAs are amiliar with Wordpress.


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Thats it!! you are an outsourcing expert....wellnot quite is trial and error and we have had to

learn the hard way. I hope we have helped you avoidsome costly mistakes by reading thisE-book and i you still eel like you

need help then eel ree to contact [email protected]

Or check out our web sites

Our personal blog where we allow readers insideour outsourcing business and our liestyle.

http://www.liestylebusinessdesign.com/

Our recruitment website where you can postyour own jobs and nd your own VA.

http://www.virtualjobs.ph/

Our outsourcing company where we ully managend take care o all you outsourcing needs.

http://www.remoteworkmate.com/

RemoteStaRecruit.comOur Website where we do the Recruitment

only services.

http://www.remotestarecruit.com