OverviewFebruary 2012

What is CareConnect?

• CareConnect:– Is UCLA’s electronic health record (EHR) program

– Integrates inpatient and outpatient clinical records with appointments, registration, billing, and other business-related functions

– Is a single system that will integrate the functions of 65 current systems

– Is based on software provided by Epic Systems Corp., which is modified to accommodate how we work at UCLA Health System

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Why are we implementing CareConnect?

• Leadership believes CareConnect will take us to the next level of excellence as a worldwide leader in health care.

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How will CareConnect make my job easier?

• CareConnect presents a once-in-a-generation opportunity to transform the way care is delivered by integrating systems.

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How will CareConnect affect patient care?

• CareConnect will enhance quality, improve safety, and standardize patients’ experience of care wherever they are seen.

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CareConnect requires, supports, and will drive system-wide transformation

By the numbers:• 4 hospitals

– Ronald Reagan Medical Center– Santa Monica Medical Center & Orthopaedic Hospital– Mattel Children’s Hospital– Resnick Neuropsychiatric Hospital

• 150+ clinics, ~200 ambulatory “sites”• ~ 15,000 end users• 1,ooo+ participants in validation/work

groups/advisory groups• ~ 65 legacy systems going into hibernation

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Who’s developing and implementing CareConnect?

Arpi Chalian, MDOrganizational Transformation

TBDPMO

Pamela OldfieldTechnical Services

Eric McGrier (int)Patient & Bus. Services

Jeanne MarklandAmbulatory Clinical

Gale Henke (int)Inpatient Clinical

OrdersClinical Documentation

EDOR/Anesthesia

RadiologyIP Pharmacy

Oncology

AmbulatoryCare

EverywhereEpicLinkMyChart

SchedulingADT &

RegistrationProf. Billing Hosp. Billing

Tapestry

CommunicationsStakeholder Relations

Citrix Arch.Performance &

ScalabilityTech Arch.

Appl. ArchiveRelease MgmtSecurity Build

Data Conversion/Interface/

ReportingBiomedical Interfaces

Cache DBAIntegration Test

Michael Pfeffer, MDPhysician Catalyst

Sarah KramerProgram Director

Clinical Informatics & QualityClinical Content

HIMS Build TeamPhysician Informaticists Meaningful Use/Metrics

Ellen Pollack, RNDeployment

TrainingSuper Users/ReadinessProgram-wide Workflow

DesignLab Integrated Area

Who’s making the decisions about how CareConnect will function?

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MajorImpact

ModerateImpact

Less Impact

Mid-Level Decisions

High-LevelDecisions

Detailed Decisions

~ 25% of decisions

~ 10% of decisions

~ 65% of decisions

Advisory Groups

Project Team

Work Groups

Leadership

Is somebody from my department involved?

• We’ve brought the right people to the table to make the 1,000s of decisions necessary to ensure that you’ll be able to do your job using CareConnect:– 100s participated in site visits where our software vendor gained a

basic understanding of how we work at UCLA Health System– 1,000 have helped validate workflows that CareConnect meet our

business and clinical needs– 100s are diving deeper into developing workflows and clinical content:

• Subject-matter experts• Advisory Groups • Work groups

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Who will use CareConnect?

• An estimated 15,000 faculty and staff members will use CareConnect, including:– Physicians– Pharmacists– Nurses– Advanced-practice nurses– Other clinicians– Staff members working with scheduling, registration, billing, patient

placement (ADT), and hospital information management (HIM)– Trainees (fellows, residents, interns)– Students

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In Scope Out of Scope

Planned & BudgetedConsideration for Later

(post July 2013)

Inpatient (EpicCare Inpatient Clinical System)

Ambulatory (EpicCare Ambulatory EMR) Inpatient Pharmacy with BCMA (Willow) ED (ASAP) Radiology (Radiant) Critical Care (EpicCare ICU) Labor and Delivery/ Perinatal (Stork) Medical Oncology (Beacon) Perioperative Services (OpTime OR) HIM (Chart/Film Tracking, Deficiency

Tracking, ROI, Coding/Abstracting) Enterprise Scheduling (Cadence) Registration (Prelude) ADT & Bed Management Hospital Billing (Resolute Hospital) Professional Billing (Resolute Professional)

Patient Kiosk (Welcome) Physician Access for iPhone (Haiku) Physician Access for iPad (Canto) Patient Portal (MyChart) Reporting/Analytical Tools (Reporting

Workbench, Clarity) Perioperative Services (Anesthesia) Health Plan/Customer Support

(Tapestry-Enrollment/Benefits, Utilization Review, PlanLink, Call Management/CRM, AP Claims)

Provider-based Interoperability – other Epic sites (CareEverywhere)

Affiliate Connectivity (EpicCare Link) Ophthalmology (Kaleidoscope)

Retail Pharmacy (Willow Ambulatory) Laboratory (Beaker Clinical Lab) Pathology (Beaker AP) Reference Laboratory (Beaker Reference

Lab) Transplant (Phoenix) Inpatient/Family Portal (MyChart In-

Hospital) Anesthesia Billing Tapestry (Revenue Guardian) Transport Freestanding PHR (Lucy) Reference Lab Orders & Results (OutReach) Provider-based Interoperability – non-Epic

sites (CareEverywhere)

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CareConnect Scope

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What can I do now?

• Get going by registering at Epic System Corp.’s website and follow these steps:

1. Log onto userweb.epic.com2. Follow instructions to register for access3. Wait for account verification email4. Access userweb5. Click on Home6. Click on Training 7. Click on eLearnings for a list of modules according to care setting and

role

1. A good starting point:1. For ambulatory - the EpicCare Ambulatory AMB001 - a high-level office

visit demonstration. Duration: 10 minutes2. For inpatient - the EpicCare Inpatient INO001a - physician rounding

overview; review a patient's current hospitalization. Duration: 10 min

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How can I get involved?

• We’re involving faculty and staff members in many ways:– Validation Sessions– SMEs– Super Users– Advisory Groups– Work Groups– Physician Advocate Council

• Get involved by:– Talking to your manager– Contact CareConnect: CareConnect@mednet.ucla.edu

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Redesigned home page focuses on CareConnect news

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