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Driving Global Performance Charlotte | Chennai | Denver | London | Nashville | New York | Pune | Singapore

P 001 Titan Corporate Overview For Customers Aug09 V4

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Page 1: P 001 Titan Corporate Overview For Customers Aug09 V4

Driving Global Performance

Charlotte | Chennai | Denver | London | Nashville | New York | Pune | Singapore

Page 2: P 001 Titan Corporate Overview For Customers Aug09 V4

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TITAN Fast Facts

Founded in 1998

Global provider of hosted and managed industry solutions

Deep ERP and EPM experience with 2000+ successful enterprise system deployments

TITAN’s IT Outsourcing (ITO) manages and supports business applications in 17 data centers for 50+ clients globally.

TITAN’s flexible Business Process Outsourcing (BPO) services provide clients with a predictable fee via TITAN’s Utility Model with leading software in 10+ countries.

Process driven execution with S2V™ methods and tools

Innovative offerings provide a superior model for IT

Independently certified via a SAS 70 Type II Audit

Ranked on The 2009 , as one of the Fastest Growing Private companies in the United States

Page 3: P 001 Titan Corporate Overview For Customers Aug09 V4

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TITAN Leadership

Michael A. Vadini

Founder and

Chief Executive Officer

Thank you for your interest in our company. Our firm is designed and committed to providing our clients innovative offerings that will serve as an essential element of their business model and operational execution.

We prefer to start with strategy, or at least sound planning, and then build, train and manage the information systems that run their business.

We seek to reduce client cost and risk while operating at service levels that are continuously aligned with their business.

Whether a critical software implementation project, a hosted/managed solution, training, business process outsourcing, or complete IT outsourcing, we believe we have emerged as an elite global provider of innovative industry solutions.

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We allow our clients to

concentrate on their business

while we provide them with peace

of mind.

TITAN’s Value Proposition

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TITAN OfferingsStrategy Services• TITAN provides thought leadership for strategic business transformation and integrate

business strategies with enterprise solutions including business performance, process, data, application, training or technology while offering optimal alignment with overall business direction.

Consulting Services• We leverage our S2VTM approach with proven tools and methods resulting in predictable,

rapid time-to-market for enterprise solutions. We integrate customers, suppliers, and employees through Internet-enabled business processes and offer a business case-driven approach, not only technology / software upgrades.

Training Services• TITAN understands adoption of technology is paramount to successfully transforming

your organization. We offer a powerful combination of specific hands-on industry experience, application knowledge, technology expertise and strong project management skills. Our educational services support your organization’s need to maximize return on your technology investment with innovative training solutions.

Outsourcing Services • We maximize your enterprise investments over life-cycle via strategy-driven investments.

We lower TCO for application and database support, provide superb service levels and increase user satisfaction with thought leadership and proven S2V™ processes. Our TITANium™ approach provides a superior model for IT. TITAN BPO provides Business Process Outsourcing by leveraging technology to improve your business operations.

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TITAN’s S2V™

is Focused on Speed and Value

TITAN's

(Speed to Value)

approach focuses on

delivering tangible

business results

rapidly then extending

and maximizing your

IT investment over

the entire solution

life-cycle.

S2V™ Industry

Knowledge Maps

S2V™ Methodology

Value Maps

S2V™ Learn Kit

S2V™ Best Practice

KitS2V™ Support

Kit

S2V™ Baseline Methodology

S2V™ Quality Kit

S2V™ Manage

Kit

Delivery

Accelerators

Knowledge

Accelerators

Baseline

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Superior Value - TITAN Utility Model

TITAN leverages a utility approach to design a custom solution for our clients to plan, build, host, train, and manage industry specific solutions.

Simple

Service Oriented

Simple•Managed monthly

“utility” service fee covers software, support, implementation, discretionary services, business process outsourcing, upgrades, training, hardware, hosting, and managed services.

Service Oriented

•Accelerate results with easy to use solutions and customer defined service levels.

Stable

•Eliminate risks, align technology investments to meet the needs of the business, with world class methodology in a long term agreement providing predictable costs in a single contract.

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TITAN Centers of Excellence (TCOE’s)

Provide Global SupportTITAN Technology Partners’ unique approach brings the world’s most cost effective, high-quality, specialized process, and outsourcing services with thought leadership and tools required to support the planning, building, hosting, training, and management of your enterprise solutions. TITAN Technology Partners first TCOE was launched and began hosting in 2000. TITAN has repeatedly and successfully completed SAS 70 Type II Audits.

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Comprehensive Information Strategic Plan (ISP) to re-engineer business critical processes

IT Alignment Health Check and roadmap

CIO Advisory Services to improve IT operations, systems performance, and project delivery excellence

Comprehensive analysis and software package selection process

Capabilities

Enterprise Performance Management Planning

Portfolio Management Organizational Assessments Advisory Services Program Management Project Management Organizational Design Business Process Re-

engineering Multi-functional Operational

Excellence Industry & Domain Expertise

Offerings

EPM Strategy IT Strategy Planning and

Roadmap Change Management Strategy Adoption & Training Strategy Software Package Selections Health Checks CIO Advisory Services Outsourcing Evaluations Readiness Assessments

Value Proposition

Thought leadership for strategic business transformation

Integrate business strategies with enterprise solutions offering optimal alignment with overall business direction

Develop process centric, risk sensitive, sustainable compliance framework for performance

Business case definition and establish value proposition for outsourcing opportunities

Business case definition and tangible ROI for IT investments

Strategy Services

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Oracle release 12 Financials and Order Fulfillment implementation

Global implementation of Oracle Financials and Oracle HRMS

mySAP ERP Implementation & Deployment

Implementation & Support of PeopleSoft HCM

Value Proposition

Rapid S2V™ approach resulting in predictable, rapid time-to-market for solutions

Application solutions aligned to business strategy

Internet-enabled business processes

Business case-driven approach

Offerings

Package Implementation ERP, FIN, SCM, CRM, HCM Oracle, SAP, PeopleSoft,

JDEdwards EPM Hyperion, Business

Objects, Outlook Soft S2V™ Application Upgrades Custom Development Application Audits / Health

Checks

Capabilities

Project Management Application Portfolio

Management Functional Application and

Technical Expertise Global Delivery System Testing Project Health Check Performance and Tuning Industry & Domain Expertise Third-Party Application

Integration

Consulting Services

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Outsourcing Services

Complete IT Outsourcing including SAP Financials, Supply Chain, HCM, and infrastructure support

Oracle Financials & CRM Application and Database Support and Business Process Outsourcing for Operations Data Management

Complete Outsourcing including JD Edwards, and infrastructure support

BPO HCM Outsourcing for HR, Payroll and Benefits Powered by Oracle’s PeopleSoft Enterprise

Value Proposition

Thought leadership with flexible solutions tailored to meet the needs of our customers

Maximize Return on Investment

Lower Total Cost of Ownership

Plan, build, host, train, and manage for monthly utility fee

Leverage TITAN intellectual property & global capabilities

Optimize performance, scalability, and availability

Improve processes, quality & service levels via TITAN’s tools

Offerings

TITAN Utility Model Packaged Solutions Gold Package Platinum Package TITANium™ IT Outsourcing BPO Outsourcing

Managed Services Dashboard Lavoroh™ Training Portal

Capabilities

Thought Leadership IT Governance Complete IT Outsourcing Business Process Outsourcing Program Management Strategic IT Planning Global Centers of Excellence Application Management Alignment of IT Investments Help Desk (Level 1,2,3) Hosting Services Infrastructure Support Powerful Array of Tools to

Keep Systems Operating

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Developed training strategy. Trained 80 core team members. Prepared 240 trainers for global rollout to 18 countries with over 4,000 users.

(formerly Tyco / Healthcare)

Developed and executed core team and end user training for 1200 users in 29 locations

Developed training strategy, custom training program, developed on-the–job materials and delivered end user training for newest resort in Washington D.C.

Developed and provided end user training for 53 roles leveraging Lavoroh job performance portal

Value Proposition

Quality educational services to support our client’s need to maximize return on their investments

Customized training programs designed to meet the relevant needs of our clients combining adult learning theory with deep application knowledge

Combination of hands-on industry experience, application knowledge, technology expertise, and strong project management skills

Offerings

Adoption & Training Strategy Training Program

Development Project Team Training Power & End User Training Management Training Application Boot Camps Lavoroh™ Training Portal

Capabilities

Organization Change Management Assessments

Organization Readiness Adult Learning Theory Game Design Training Management Process Optimization Training ERP Release Update Training Training Managed Services Applications and Technology

Training Hosted Training Environments Industry & Domain Expertise

Training Services

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Proud to Serve our Clients Globally

Financial Services

Retail

Leisure

Manufacturing

Healthcare

Life Sciences

Engineering & Construction

Business Services

Energy

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Get the TITAN Advantage!

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Lower Total Cost of Ownership

Accelerate Results

Eliminate Risk

Get the TITAN Advantage !

Page 16: P 001 Titan Corporate Overview For Customers Aug09 V4

North America +1 888 430 9252

EMEA +44 1189 880 252

Asia Pacific +65 6749 1788

www.ttpartners.com

Charlotte | Chennai | Denver | London | Nashville | New York | Pune | Singapore