Pamela Stoudt410 W. 28th Division Hwy. Lititz, PA 17543 717-989-5417 pjstoudt@gmail.com

CURRENT WORK EXPERIENCE MSC Industrial Supply Co. Jonestown, PATelesales Program Specialist 9/15/2008 – present

Partnered with Outside Sales Associates to prospect military bases, prisons, and large corporations, finding contacts for them at their locations, helping to grow relationships with customers as well as providing sales support by helping customers access MSC through their government purchasing systems such as GSA Advantage. (2008 - 2009)

Provide interim support for vacant sales portfolios as a Telesales Portfolio Liaison, maintaining several sales portfolios at one time while meeting sales goals. Covering State and National Accounts as well as Core Accounts. Providing quotes for customers and helping them to use MSC within their purchasing platforms.(2009 - present)

Assist in the training of new liaisons joining the team, conducting trainings one on one or in groups and as a “buddy” when they begin making calls. (2011 – present)

Participated in the Sid’s Elite Program, a partnership between filed sales and telesales with a targeted approach to grow sales on specific accounts belonging to the field sales associates, using Salesfore.com. (November 2014 – December 2015)

Give support to the call center as needed, taking incoming calls or supporting the ecommerce team, inputting sales orders and providing customer service. Also assisting in the Disaster Relief program by training as backup for the Ecommerce Team processing orders through the electronic order system for National and Government Accounts. (2008 - present)

Conduct tours of the facility by request for visiting associates or customers of Outside Sales Associates.

Shining Star Committee (May 2014-May 2015)

VOC Committee (June 2015 – present)

JOB RELATED TRAINING Metalworking Sales Advisor Certificate Salesforce.com – Super User EDI Order Processing – as back up support for the Ecommerce Team (Call

Center). Navigating Beyond Conflict (MSC University) April 14, 2016. Change management (MSC University) May 5, 2016 Crucial Conversations Training (MSC University) June 23, 2016 Take Back Your Life! Using Microsoft Outlook to Get Organized and Stay

Organized (MSC University) July 7th 2016 Goal Setting and Reviewing Results (MSC University (September 28, 2016 The Brand Called You (Career Systems International) (MSC University)

October 25, 2016 Excel Beginner (New Horizons Choice) (MSC University) October 4, 2016 Excel Intermediate (New Horizons Choice) (MSC University) November 9,

2016 Excel Advanced (New Horizons Choice) (MSC University) December 7,

2016

PAST WORK EXPERIENCE Philhaven Behavioral Health Mt. Gretna, PAAdministrative Assistant, Human Resources 2/5/2007 – 8/1/2008

High level multitasking, customer service, in a fast paced office environment that is responsible for over 1,000 employees.

Responsible for many aspects of the new employee orientation process. Assisted in the incoming interview and exit interview processes –

preparing badges, employee files and new hire paperwork, Record keeping, filing, working with spreadsheets, proofreading,

correspondence etc. Provided Administrative Assistance to the Director of Human Resources,

Assistant Director of Human Resources and Human Resource Associates – including management of their schedules.

Mary Kay Cosmetics Lititz, PA Independent Sales Director and Beauty Consultant 1998-2007

Managed an active sales business, providing customized customer service, overseeing ordering, and inventory of merchandise and all financial aspects of the business.

Yearly achieved a position in the top ten sales consultants/directors in my national area and in 2003 earned a diamond ring and a position in the company court of sales.

Recruited consultants, provided oversight and support for 30 plus sales consultants, advising them in running their businesses and achieving personal goals.

Guided the sales team in monthly production goals. During this time the team’s production earned the use of a Mary Kay career car.

Responsible for marketing and promotion of the business, including travel, attending conferences, and running promotional sales events.

Planned and held weekly training events for consultants and customers.

PAST WORK EXPERIENCE (CONTINUED)

Sales Consultant, L.A. Weightloss Lebanon, PAWeight Loss Consultant 2005-2007

Provide one-on-one consulting and counseling services to provide customers with a personalized diet plan to achieve their goals.

Responsible for customer service, reception/phone and administrative tasks.

Lebanon Valley College Library Annville, PAPeriodicals Assistant and Assistant to the Director 1991-2003

Was involved in all aspects of serials management. Provided administrative assistance to the Director of the Library for

budgeting, managing accounts receivable/payable, student payroll, correspondence, reports and meetings, as well as reception and other duties as needed.

Oversaw the hiring and supervision of students for work study positions in the serials department of the library as well as other departments.

EDUCATION

Antonelli School of Art and Design York, PA

A.A., Graphic Design - 1986

Lebanon Valley College Annville, PA

15 credits