Pankaj OjhaDesktop Support EngineerPhone: 9167450018 | Email: ojhapankaj4hits@gmail.com Address: #1570A Azad Nagar Nr. Santoshi Mata Mandir Thane West 400607

OBJECTIVE

To work in a company requiring innovative, challenging employment that will utilize my professional and creative skills while offering an opportunity for advancement in a dynamic environment.

QUALIFICATIONS

Professional Skills

÷ Knowledgeable in such as computer, Network ,Cisco phone & servers.÷ Well-organized and efficient.÷ Self-motivated, assertive and can quickly learn new procedures and methods.÷ Dependable – can work without supervision; able to follow directions, both oral and

written.÷ Able to work under pressure and meet deadlines.

Interpersonal and Teamwork Skills

÷ Work well with a diverse group of people.÷ Honest, friendly, excellent communication skills.÷ Demonstrated accuracy, and attention to detail.÷ Work well in a team environment.÷ Committed to assisting others.

Quantitative Skills

÷ Working with issue related to Desktop, Network & Server.÷ A positive attitude towards customer service and good communication skills.÷ Maintaining the Desktop Inventory.÷ Good knowledge of Windows, including ADS (Active Directory

Services),DHCP,WSUS,SCCM & WDS÷ Creation of New User Account, Deletion of User Account, group management in Active

Directory.÷ Applying patches in accordance with company procedures.÷ Technical Support by remotely taking the Client PC concepts to end users.÷ Installed and Configured Network Printer.÷ Responsible for providing help, support and assistance in initial installation of the system,

setup and maintenance of the user account, data recovery, etc.÷ Knowledge of operating system Win xp ,Win 7, win 8 ,windows server 2003 & windows

server 2008÷ Ensure computer hardware is safe & complies with health and safety legislation÷ Commercial technical support experience of servers and network infrastructure.÷ Working with VC & projector for the Training.÷ Asset and software license management. ÷ TCP/IP networking and hardware maintenance and repair.÷ Installing and operating Windows desktop and server operating systems÷ Install, configure, and support PC hardware and various software used by end users.

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EMPLOYMENT- EXPERIENCE -3YEARS

Desktop Support Engineer L1 28th March 2013 to 31st March 2015Accenture PVT LTD (Contract -Net connect) Andheri, Mumbai, Maharashtra

÷ Incident & request closure as per assign by global team.÷ Handling Technology Enablement, movement, release & decommission÷ Handling Server L1 Activity ,Sccm ,Image configuration, Patching,÷ Handling Network L1 Activity, Port enablement & disablement, pruning verification on

switches.÷ Handling Voice L1 Activity, phone & Cisco phone Enablement, movement &

dicommission,troubleshooting,÷ Handling BCP testing as per project requirement,÷ Handling Weekend activity, e.g.: Antivirus up gradation, java installation office up

gradation, working system compliance report, cisco phone firmware up gradation,÷ Working on CTIOS application for configuration ,testing,÷ Working on training room setup as per project requirement.÷ Troubleshooting shooting the system related problem.÷ Troubleshooting shooting hardware related issue÷ Configuration & troubleshooting MS-outlook.÷ Taking backups & restore data of users÷ Configuring video conference & projector÷ Configuration system in domain.÷ Project setup as the client Requirement from Desktop & software End÷ Working with Active Directory, SCCM, and Wsus & WDS for the image configuration.÷ Creation of New User Account, Deletion of User Account, group management in Active

Directory.÷ Managing Application network licensing server of 3ds MAX & V-ray for project user.

Desktop Support Engineer 20th Feb 2012 to 20th Feb 2013Wipro InfoTech (Contract –Embee Software) Elphinstone, Mumbai, Maharashtra

÷ Troubleshooting shooting the system related problem÷ Troubleshooting shooting hardware related issue÷ Up gradation of Software ÷ Configuration & troubleshooting Mails (lotus client, MS-outlook & outlook express)÷ Taking backups & restore data of users÷ Configuring video conference & projector÷ Configuration system in domain÷ Taking Blackberry backup & configuration÷ Working with Active Directory & SCCM÷ Creation of New User Account, Deletion of User Account, group management in Active

Directory.

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EDUCATION

GRADUATE PROGRAM IN SCIENCE from INFORMATION TECHNOLOGY 2008-2011SIKKIM MANIPAL UNIVERSITY Thane, Maharashtra

÷ Institute from Dyansadhana Asian core competence (DAICC).÷ Percentage Aggregate 60%.

COLLEGE PROGRAM IN SCIENCE (HSC) 2007-2008MAHARASHTRA STATE BOARD Thane, Maharashtra

÷ Institute Ashraphi Devi Junior College of Science & Commerce.÷ Percentage Aggregate 56%.

High SCHOOL PROGRAM (SSC) 2005-2006MAHARASHTRA STATE BOARD Thane, Maharashtra

÷ Institute SMT Gujana English High School.÷ Percentage Aggregate 58.40%

CERTIFICATION

ITIL ® Foundation Certificate in IT Service Management 05th Feb 2015

÷ Registration number 9980029559469889÷ Certification number GR750152016PO

HOBBIES

÷ Watching Video, internet surfing ,playing video games & listening music

PERSONAL PROFILE

÷ DOB: 01/01/1991.÷ Marital Status: Unmarried.÷ Languages Known: English, Hindi, and Marathi