PAPERLESS B/L CUSTOMER PRESENTATION · eCommerce –Paperless B/L presentation to customer. 3 Paperless B/L is the electronic version of the traditional paper B/L. The main purpose

PAPERLESS B/L – CUSTOMER PRESENTATIONVersion 1.2 - 12/11/2019

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PA P E R L E S S D E S C R I P T I O N01

PA P E R L E S S C U S TO M E R J O U R N E Y04

AGENDA

02 PA P E R L E S S B E N E F I T S

B I L L O F L A D I N G03

eCommerce – Paperless B/L presentation to customer

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Paperless B/L is the electronic version of the traditional paper B/L. The main purpose of “Paperless Bill of Lading” is to issue Bills of Lading that

are manageable online, using CMA CGM Group’s eBusiness websites. A Paperless Bill of Lading replicates the functions of a traditional paper

Bill of Lading. It also offer the possibility to have a draft.

BL preview and download

▪ B/L data is still available for preview on the website

▪ B/L copy still available for download

▪ Transfer history is displayed

Instant transfer to next party

▪ Transfer the B/L within seconds, in just one click

▪ Possibility to invite next party to create a web account

Instant surrender to carrier

▪ Surrender the B/L to CMA within seconds in just one click

▪ Agent will be notified for Delivery Order issuing

Switch to paper at anytime

▪ Switch back to paper B/L at any time if needed

▪ Paperless B/L will be cancelled

▪ Agent will be notified for re-publishing B/L in paper mode


01. PRODUCT DESCRIPTION|What is Paperless B/L?

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Easy, fast and secure transfer

between parties.

Instant transferNothing can get lost during

transfer (no paper anymore) &

no fraud risk.

More securityRight of title to the cargo

ensured, more control & less

human errors.

Better traceabilityElectronic B/L has the same

legal value than traditional

B/L.

Same legal value

THE SHIPPING REVOLUTION There are some benefits for entire customer’s environment such as:

ShipperConsignee

Booking agentForwarderCustomer


02. PAPERLESS BENEFITS|For Customers

REGULAR OBL

WEB OBL (EDI OBL)

PAPERLESS OBL

EXPORTCUSTOMER

IMPORT CUSTOMER

EXPORTAGENCY

IMPORTAGENCY

Straight B/L only with named consignee

Without documentary creditUp to 3 roles(Export Forwarder, Shipper, Consignee)

eCommerce – Paperless B/L presentation to Sales

03. BILL OF LADING|Comparison process

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R E G U L A R O B L

All parties use paper to transfer Bill of Lading

▪ Each party is able to receive BL▪ BL can be amended

▪ Risk to loss BL▪ Time consuming on the process ▪ Transfer only done by courier

PA P ER L ES S B / L

▪ No paper using, it’s digital▪ There is no risk of loss BL▪ Time saving on the process▪ Better traceability

▪ BL cannot be amended and to order

▪ All parties should be onboarded > digital process

All parties use digital to transfer Bill of Lading

W E B / E D I O B L

Some parties use paper to transfer Bill of Lading

▪ Need to wait specific paper to print and send BL

▪ Still to send BL by post ▪ Risk of loss BL

▪ Print BL at your convenience ▪ BL can be amended when

customer receive it in his web account


03. BILL OF LADING|The differences

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S U B S C R I B E V I A S I S T E P 5

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O N B O A R D I N G O F C U S T O M E R S & PA R T I E S

A C C E S S T O PA P E R L E S S T R A N S F E R PA P E R L E S S B E T W E E N PA R T I E S

This process explain customer’s journey with 4 uses case to use Paperless B/L.

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05. CUSTOMER JOURNEY |Overview

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05. CUSTOMER JOURNEY |Subscribe via SI step 5

Click on Paperless B/L purposed on SI step 5 “payment”

Complete your details and click on “subscribe”

Sign the contract with DocuSign – online signature Then, a notification will be send to confirm the subscription

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Enter email address. If other parties to onboard: give the following information > Partner code, carrier, email address and Partner name.

Your parties will be onboard by CMA CGM and if they don’t

have web account they should to register online.


→ See details with appendix n°2

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05. CUSTOMER JOURNEY |Onboarding customers’parties


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You receive a notification to sign Paperless B/L contract

Connect you on CMA CGM (If you don’t have an account you need to register)

Sign the contract with DocuSign – online signature Then, a notification will be send to confirm the subscription

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→ You should verify your Paperless right in your account (appendix n°3)

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Connect to your CMA CGM account

Click on “Transport management Tab” and on “Document dashboard”

Click on “Paperless original” on the right of the screenAll of your Paperless are displayed

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05. CUSTOMER JOURNEY |Access to Paperless

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Click on Paperless that you want to transferStatus should be “owned B/L” (Forwarder and shipper can transfer)

Click on “Transfer” to the next holderParties should be onboard, if not, switch to paper

The transfer chain on the bottom highlights the history for all previous Transfer events that took place

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After the transfer, the consignee surrender to carrier and

recuperate delivery order.


→Details of your transfer (appendix n°4)→ If your Parties are not onboard, see appendix n°5

05. CUSTOMER JOURNEY |Transfer Paperless

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Appendix n°1

Customer view during the shipping instruction step 5

Select Negotiable

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Appendix n°2

Verify your Paperless B/L rights

Select My Services

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Appendix n°3

Paperless B/L transfer

Holder view

Date and time of transferred Paperless B/L

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Appendix n°4

Parties not onboard yet…

Consignee is not onboarded

Click on “Cancel..” and transfer your B/L as paper process

Contact Support team for more information


Documents

PAPERLESS B/L CUSTOMER PRESENTATION · eCommerce –Paperless B/L presentation to customer. 3 Paperless B/L is the electronic version of the traditional paper B/L. The main purpose