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PARSEC TELESYSTEMS

• Application development partner with Cisco since 2006• First worldwide IVT certified product suite using CUAE • Largest worldwide collection of IPT applications

Upgraded to ‘Solution Developer’ in CDN (Cisco Developer network)

• Work closely with leading Cisco resellers like IBM, WIPRO, Dimension Data in India, KDCC, Bahawan, IVision in the Gulf and 2E2 in UK to add customer value

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CAPABILITIES

• More than 15 years experience in Voice and CRM domain

• Experienced pool of VOIP professionals

• Professional Services offerings for bespoke development in various modes; i.e. Off Shoring, Remote Team, T&M, Fixed Bid etc.

• Robust remote delivery model, successfully tested and in existence since the last two years

• Experience in leading UC vendor offering; i.e. Cisco CUCM, Microsoft OCS, Dialogic APIs, Nuance Speech Engine among others

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TO CHANNEL PARTNERS & CUSTOMERS

• After Partnering with Parsec Channel Partners can– Position UC Applications as a means to satisfy customer requirements– Go beyond standard offerings and engage end users with further possibilities– Talk about IPT endpoints able to send and receive info from Enterprise

Applications; i.e. ERP, CRM, CBS etc.– Take the situation in control by saying this can be achieved by deploying such

components in the application environment and no need to say this will probably come in the next release

– Push end points and other Cisco wares as they seems to deliver much more than a dial tone. Applications are fascinating things indeed…

• With Parsec Offerings Customers– Do not compromise when it comes to user specific requirements– Do not required to change organizational procedures which are in effect for years– Get the majority of functionalities from the standard offerings and supplement

them with incremental ones through off-the-shelf products and bespoke development efforts

– Give more power to the organizational users with truly blended applications

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Aggregating the Application Development Efforts

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VALUE OF ENGAGEMENT TO CHANNEL PARTNERS

• Parsec aggregates the UC/IPT application work from tier I/II System Integrators

• This practice, at SI level, is not sustainable because:– Demand for application is not constant; i.e. Spike in demand– Application development not the primary focus area of SI’s business– Applications form a means to an end-not the end itself– Difficult to retain quality manpower in a non-core area– Application development is specialized function, which can not be achieved by a

multi-tasking software development team

• By aggregating the application development work Parsec brings in:– Expertise in Application development in the UC space– Super specialization in the Cisco Application Development middleware– Able to retain high quality application developers, business analysts and

functional experts, due to clear path of career development– Self feeding cycle of learning and extra value delivery to Sis, customers and

others

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BUSINESS ADVANTAGES TO CUSTOMERS

• Get all the required functionalities: The customer can get functionality for requirements that they have but can not be met by the standard offerings from Cisco; i.e. Authenticating Meetme Conferencing, Pushing a Presentation on IP Phones, Remote Voice Messaging etc.

• Develop features as the need arise: Once an application environment is in place transient requirements can be easily addressed; i.e. Putting an auto attendant on a line used in a recent marketing campaign, remotely forwarding calls to a particular number etc.

• Converge the voice and data systems: Limitless possibilities of interfacing the IPT/Voice network with enterprise systems. IPT end points used to access data and put in place workflows

• Do not change the organizational processes, instead make the system work your way by tweaking their functioning: Tremendous advantages in pushing the productivity up by streamlining and automating specific procedures in individual organizations; i.e. Automating the conference room booking process through IP Phones in shared office space providers, Pro actively addressing the late dispatch problem in the curbs by Contact Centers

• Do not get bogged down by the release cycle of the vendor for new requirements, get it done as the requirements comes by: No wait for further releases by the customers, for the interim period they can decide on a way to meet the requirements and it can be delivered through applications and solutions

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Case Study - Cognizant

• Customer Profile: Cognizant Technology Solutions is a leading provider of information technology, consulting and business process outsourcing services.

• Business Situation: The business situation in CTS is related to their latest acquisitions from CISCO, the high end conference station 7937G. This is a state of the art devise but does not support two lines. Only one line can be configured on these phones. In India there is a law forbidding the use of the same PBX for both TDM and VOIP calls and therefore both calls need to be diverted through two different partitions of Call Manager. To this aspect as these are conference stations the users need to be given the option through the phone to dial both PSTN & VOIP calls, which is not feasible through a single line phone.

• Solution Offered: Parsec offered CTS its Phone splitter solution to take care of the need to configure two separate lines in a single line phone. This is achieved through an application server and managing the unique independent profile of each phone.

• Benefits: CTS single line conference phones can be configured and used as two line phones. Legal obligations are met as per the law of the land. Users will be able to dial both PSTN and VOIP as the need will be. The users themselves will be able to configure and dial out without any expert help

• Link to the Application Movie at Youtube

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CUSTOMERS

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348, Udyog Vihar-II, Gurgaon, Haryana-122016, India, Tel: +91 124 4502000, Fax: +91 124 4002503

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