BLACK BOOK™ TOP PATIENT PAYMENT SYSTEMS VENDORS Published September 2016

© 2016 Black Book Market Research LLC. This report is a licensed product. Do not duplicate or distribute without permission.

1

BLACK BOOK MARKET RESEARCH

2016 USER SURVEY SUPPLEMENT

Survey Period: Q1 2016 – Q3 2016

Patient Payment Systems Top Rated Vendors

Revenue Cycle Management Software & Services

BLACK BOOK™ TOP PATIENT PAYMENT SYSTEMS VENDORS

Published September 2016

© 2016 Black Book Market Research LLC. This report is a licensed product. Do not duplicate or distribute without permission

2

About the Report

Each year, Black Book™ compiles and evaluates a list of the leading medical and healthcare

software providers, rating these vendors using a scale of 18 key performance indicators

(KPIs), evaluating these KPIs from the perspective of the end user. This evaluation of the 18

KPIs allows Black Book to rank healthcare solutions vendors based wholly on customer

satisfaction, without the bias and influence of the software providers.

In 2016, Black Book invited more than 428,000 healthcare IT users to participate in multiple

customer satisfaction polls, including the Revenue Cycle Management Software and

Outsourcing survey. The survey includes insights from 189 hospitals and 44 healthcare

delivery networks, as well as 1,117 physician practices that provided feedback on

ambulatory settings.

Data from this survey, collected from three separate polls distributed in March and

September 2016, found that Navicure’s® patient payments solution, Navicure®

Payments™, ranked highest in overall user satisfaction and client experience, and received

top rankings across many other KPIs from the 2016 study.

In this report, you will find information from the 2016 Black Book Patient Payment Solutions

Survey, highlighting Navicure Payments’ top placements across multiple categories and KPIs.

BLACK BOOK™ TOP PATIENT PAYMENT SYSTEMS VENDORS

Published September 2016

© 2016 Black Book Market Research LLC. This report is a licensed product. Do not duplicate or distribute without permission

3

2016 rankings of overall user satisfaction and client experience with patient

payment systems technology vendors

2016 Rank by User Satisfaction/

Client Experience Patient Payment Systems Technology Vendors

1 NAVICURE

2 MEDFUSION

3 INSTAMED

4 REVSPRING

5 PATIENTCO

6 ZIRMED

7 BANK OF AMERICA ML

8 FIFTH THIRD

9 PATIENT PAYMENT SOLUTIONS

10 CHANGE HEALTHCARE

11 CLEARGAGE

12 KAREO

13 ATHENACOLLECT

14 WELLS FARGO

15 MCKESSON

16 MEDCLARITY

17 EXPERIAN PASSPORT

18 TRANSUNION

19 PROPAY

20 GREENWAY

Source: Black Book™

BLACK BOOK™ TOP PATIENT PAYMENT SYSTEMS VENDORS

Published September 2016

© 2016 Black Book Market Research LLC. This report is a licensed product. Do not duplicate or distribute without permission

4

Summary of criteria ranking:

Top number one criteria

Top score per individual criteria

Questions Criteria RCM Vendor Overall Rank

1 Strategic Alignment NAVICURE 1

2 Innovation, Risk Models NAVICURE 1

3 Training NAVICURE 1

4 Client relationships and cultural fit NAVICURE 1

5 Trust, Transparency, Ethics & Accountability NAVICURE 1

6 Breadth of offerings, client types, delivery excellence NAVICURE 1

7 Deployment and implementation ZIRMED 6

8 Customization NAVICURE 1

9 Integration and interfaces NAVICURE 1

10 Scalability, client adaptability, flexible pricing NAVICURE 1

11 Compensation and employee performance INSTAMED 3

12 Reliability MEDFUSION 2

13 Brand image and marketing communications NAVICURE 1

14 Marginal value adds MEDFUSION 2

15 Viability, Managerial Stability NAVICURE 1

16 Data security and backup services NAVICURE 1

17 Support and customer care NAVICURE 1

18 Best of breed technology and process improvement NAVICURE 1

Source: Black Book TM

1

1

2

14

0 2 4 6 8 10 12 14 16

ZirMed

InstaMed

Medfusion

Navicure

BLACK BOOK™ TOP PATIENT PAYMENT SYSTEMS VENDORS

Published September 2016

© 2016 Black Book Market Research LLC. This report is a licensed product. Do not duplicate or distribute without permission

5

Individual Key Performance Criteria

The following charts represent the average scores of respondents ranking solutions for

various criteria on a 1-10 scale, including rankings of satisfaction with:

Payment acceleration and processing products

Payment responsibility estimation and collection

Eligibility, coinsurance and balance collection

Integrated practice management and point-of-service collections

Strategic Alignment of Revenue Cycle Management vendor with goals for the

client organization

Individual Key Performance – Innovation

Source: Black Book TM

8.90 9.00 9.10 9.20 9.30 9.40 9.50 9.60 9.70 9.80 9.90

Medfusion

InstaMed

Navicure

9.4 9.45 9.5 9.55 9.6 9.65 9.7 9.75 9.8 9.85

Medfusion

Patientco

Navicure

BLACK BOOK™ TOP PATIENT PAYMENT SYSTEMS VENDORS

Published September 2016

© 2016 Black Book Market Research LLC. This report is a licensed product. Do not duplicate or distribute without permission

6

Individual Key Performance – Training

Individual Key Performance – Breadth of offerings, varied client settings, delivery

excellence across all user types

Individual Key Performance – Customization

Source: Black Book TM

9.5 9.52 9.54 9.56 9.58 9.6 9.62 9.64 9.66 9.68 9.7

Bank of America

Patientco

Navicure

9.2 9.3 9.4 9.5 9.6 9.7 9.8

Fifth Third

Medfusion

Navicure

9.10 9.20 9.30 9.40 9.50 9.60 9.70 9.80

Bank of America

Patientco

Navicure