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Patient Portals Promoting Patient Centeredness While Enhancing Communication. RI Statewide PCMH Learning Collaborative February 5, 2011 Andrea Arena MD Chris Campanile MD. What is a portal?. Secure log-in Allows patients to view their medical record - PowerPoint PPT Presentation
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RI Statewide PCMH Learning Collaborative
February 5, 2011Andrea Arena MD
Chris Campanile MD
What is a portal?Secure log-inAllows patients to view their medical recordMessaging between patient and practiceMessaging between providers
Some Considerations…
Does your EHR have message portal capability?What should the patient have access to view?
Do you have control over this?Should you restrict patient enrollment?How do you enroll patients?How do you explain appropriate use to patients?Is a trial period/pilot appropriate?
Ability to turn off access
Password Protected Log-In
What can the patient view?Problem listCurrent meds listTest resultsPast medical historyVitalsMessages from their provider
Patient Name
Patient Name
Patient Name
Patient Name
Patient Name
Advantages for the provider• Improved method of communication
– More focused communication– Not time dependent
• Decrease in phone volume• Elimination of support staff involvement• Information flows through patient chart• Allows for e-visits• Online access to patient records• PCMH expectation• Promotes patient involvement in their own care
Advantages for the PatientAccess to their medical informationDirect, easy access to their physicianEncouragement to become more involved in
their care
Examples of portal useNotifying patients of test resultsOut of office follow-up for sick patientsPatient reporting of self-monitoring resultsFollow-up on goal settingAddresses inappropriate patient requests
Abx, costly imagingMedication adherence
Potential pitfallsPatients could see a test result before you doOver-utilization by patientsSystem can go down
FutureDevelop provider-to-provider connectionAbility to attach pt. ed. materialBlast emails applicable to all patientsAlerts re: clinical measures that are due for a
given patient
The Truth About A Patient Portal
It is not something to fearPatients do not abuse this enhanced access to
their Dr.It creates efficienciesIt allows for greater quality and patient
safetyIt empowers patients and promotes greater
involvement in their own care
