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PIV Enhancement Scheduling Training Version 1.6

PIV Enhancement SchedulingPIV Enhancement Scheduling Training Version 1.6. PIV Enhancement Scheduling •Applicant Training –Applicant Profile •Registration •Change Password

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Page 1: PIV Enhancement SchedulingPIV Enhancement Scheduling Training Version 1.6. PIV Enhancement Scheduling •Applicant Training –Applicant Profile •Registration •Change Password

PIV Enhancement Scheduling

Training

Version 1.6

Page 2: PIV Enhancement SchedulingPIV Enhancement Scheduling Training Version 1.6. PIV Enhancement Scheduling •Applicant Training –Applicant Profile •Registration •Change Password

PIV Enhancement Scheduling

• Applicant Training

– Applicant Profile• Registration

• Change Password

• Reset Password

• Update Account

– Scheduling an Appointment• Book an Appointment

• Cancel an Appointment

• Modify an Appointment

Page 3: PIV Enhancement SchedulingPIV Enhancement Scheduling Training Version 1.6. PIV Enhancement Scheduling •Applicant Training –Applicant Profile •Registration •Change Password

APPLICANT TRAINING –APPLICANT PROFILE

Registration

Change Password

Reset Password

Update Account

Page 4: PIV Enhancement SchedulingPIV Enhancement Scheduling Training Version 1.6. PIV Enhancement Scheduling •Applicant Training –Applicant Profile •Registration •Change Password

• When accessing the system, the Terms and Conditions screen appears.

• Click on the Accept Terms and Conditions button to proceed.

Registration

Page 5: PIV Enhancement SchedulingPIV Enhancement Scheduling Training Version 1.6. PIV Enhancement Scheduling •Applicant Training –Applicant Profile •Registration •Change Password

• Click on Create Account in the toolbar or “Click Here to Create a new PIV Card Applicant Account”.

Registration

Page 6: PIV Enhancement SchedulingPIV Enhancement Scheduling Training Version 1.6. PIV Enhancement Scheduling •Applicant Training –Applicant Profile •Registration •Change Password

Registration

• Enter your First Name, Last Name, E-mail Address, Password, and Phone Number.

• Select your Organization and Type of Applicant from the drop down windows.

• When the information is entered, click on the Create Account button.

Page 7: PIV Enhancement SchedulingPIV Enhancement Scheduling Training Version 1.6. PIV Enhancement Scheduling •Applicant Training –Applicant Profile •Registration •Change Password

Registration

Page 8: PIV Enhancement SchedulingPIV Enhancement Scheduling Training Version 1.6. PIV Enhancement Scheduling •Applicant Training –Applicant Profile •Registration •Change Password

• The screen below appears to confirm the account creation.

Registration

Page 9: PIV Enhancement SchedulingPIV Enhancement Scheduling Training Version 1.6. PIV Enhancement Scheduling •Applicant Training –Applicant Profile •Registration •Change Password

• When accessing the system, the Terms and Conditions screen appears.

• Click on the Accept Terms and Conditions button to proceed.

Change Password

Page 10: PIV Enhancement SchedulingPIV Enhancement Scheduling Training Version 1.6. PIV Enhancement Scheduling •Applicant Training –Applicant Profile •Registration •Change Password

• Enter E-mail Address, Password and click the Sign-In button.

Change Password

Page 11: PIV Enhancement SchedulingPIV Enhancement Scheduling Training Version 1.6. PIV Enhancement Scheduling •Applicant Training –Applicant Profile •Registration •Change Password

• The following screen appears. Click Change Password in the toolbar.

Change Password

Page 12: PIV Enhancement SchedulingPIV Enhancement Scheduling Training Version 1.6. PIV Enhancement Scheduling •Applicant Training –Applicant Profile •Registration •Change Password

Change Password

• Enter your E-mail Address, Old Password, New Password.

• Enter the new password in the New Password Verify field to confirm the value.

• Click the Change Password button to submit the change.

Page 13: PIV Enhancement SchedulingPIV Enhancement Scheduling Training Version 1.6. PIV Enhancement Scheduling •Applicant Training –Applicant Profile •Registration •Change Password

Change Password

Page 14: PIV Enhancement SchedulingPIV Enhancement Scheduling Training Version 1.6. PIV Enhancement Scheduling •Applicant Training –Applicant Profile •Registration •Change Password

• The following screen appears to confirm the password has been changed.

Change Password

Page 15: PIV Enhancement SchedulingPIV Enhancement Scheduling Training Version 1.6. PIV Enhancement Scheduling •Applicant Training –Applicant Profile •Registration •Change Password

• When accessing the system, the Terms and Conditions screen appears.

• Click on the Accept Terms and Conditions button to proceed.

Reset Password

Page 16: PIV Enhancement SchedulingPIV Enhancement Scheduling Training Version 1.6. PIV Enhancement Scheduling •Applicant Training –Applicant Profile •Registration •Change Password

• Click on Reset Password in the toolbar at the top or on the Forgot Your Password link centered below.

Reset Password

Page 17: PIV Enhancement SchedulingPIV Enhancement Scheduling Training Version 1.6. PIV Enhancement Scheduling •Applicant Training –Applicant Profile •Registration •Change Password

• Enter the email address where the new password is to be sent. Then click the Reset Password button.

Reset Password

Page 18: PIV Enhancement SchedulingPIV Enhancement Scheduling Training Version 1.6. PIV Enhancement Scheduling •Applicant Training –Applicant Profile •Registration •Change Password

• When the password has been reset, the following screen appears. Retrieve the email to obtain the new password then click Sign-In.

Reset Password

Page 19: PIV Enhancement SchedulingPIV Enhancement Scheduling Training Version 1.6. PIV Enhancement Scheduling •Applicant Training –Applicant Profile •Registration •Change Password

• When accessing the system, the Terms and Conditions screen appears.

• Click on the Accept Terms and Conditions button to proceed.

Update Account

Page 20: PIV Enhancement SchedulingPIV Enhancement Scheduling Training Version 1.6. PIV Enhancement Scheduling •Applicant Training –Applicant Profile •Registration •Change Password

• Enter E-mail Address, Password and click the Sign-In button.

Update Account

Page 21: PIV Enhancement SchedulingPIV Enhancement Scheduling Training Version 1.6. PIV Enhancement Scheduling •Applicant Training –Applicant Profile •Registration •Change Password

• The screen below is displayed. Click on Update Account in the toolbar.

Update Account

Page 22: PIV Enhancement SchedulingPIV Enhancement Scheduling Training Version 1.6. PIV Enhancement Scheduling •Applicant Training –Applicant Profile •Registration •Change Password

• Enter the information that is to be modified and click the Update Account button.

Update Account

Page 23: PIV Enhancement SchedulingPIV Enhancement Scheduling Training Version 1.6. PIV Enhancement Scheduling •Applicant Training –Applicant Profile •Registration •Change Password

• The screen below is displayed.

Update Account

Page 24: PIV Enhancement SchedulingPIV Enhancement Scheduling Training Version 1.6. PIV Enhancement Scheduling •Applicant Training –Applicant Profile •Registration •Change Password

APPLICANT TRAINING –SCHEDULING AN APPOINTMENT

Making an Appointment

Cancel an Appointment

Modify an Appointment

Page 25: PIV Enhancement SchedulingPIV Enhancement Scheduling Training Version 1.6. PIV Enhancement Scheduling •Applicant Training –Applicant Profile •Registration •Change Password

• When accessing the system, the Terms and Conditions screen appears.

• Click on the Accept Terms and Conditions button to proceed.

Book an Appointment

Page 26: PIV Enhancement SchedulingPIV Enhancement Scheduling Training Version 1.6. PIV Enhancement Scheduling •Applicant Training –Applicant Profile •Registration •Change Password

• Enter E-mail Address, Password and click the Sign-In button.

Book an Appointment

Page 27: PIV Enhancement SchedulingPIV Enhancement Scheduling Training Version 1.6. PIV Enhancement Scheduling •Applicant Training –Applicant Profile •Registration •Change Password

• Click Make Appointment in the toolbar or the button.

Book an Appointment

Page 28: PIV Enhancement SchedulingPIV Enhancement Scheduling Training Version 1.6. PIV Enhancement Scheduling •Applicant Training –Applicant Profile •Registration •Change Password

Book an Appointment

• When using location services to find the nearest facilities enter the Zip Code for the location where the applicant will depart for the appointment then click the Continue button.

• When a specific facility is wanted, select the facility from the drop down window then click the Continue button.

• The following screens demonstrate using location services.

Page 29: PIV Enhancement SchedulingPIV Enhancement Scheduling Training Version 1.6. PIV Enhancement Scheduling •Applicant Training –Applicant Profile •Registration •Change Password

Book an Appointment

Page 30: PIV Enhancement SchedulingPIV Enhancement Scheduling Training Version 1.6. PIV Enhancement Scheduling •Applicant Training –Applicant Profile •Registration •Change Password

• Select the facility where the appointment is to be made and click Continue.

Book an Appointment

Page 31: PIV Enhancement SchedulingPIV Enhancement Scheduling Training Version 1.6. PIV Enhancement Scheduling •Applicant Training –Applicant Profile •Registration •Change Password

• Select the Appointment Type from the drop down window then click Continue.

Book an Appointment

Page 32: PIV Enhancement SchedulingPIV Enhancement Scheduling Training Version 1.6. PIV Enhancement Scheduling •Applicant Training –Applicant Profile •Registration •Change Password

• Navigate to the desired month using “>>”and click on the desired day.

Book an Appointment

Page 33: PIV Enhancement SchedulingPIV Enhancement Scheduling Training Version 1.6. PIV Enhancement Scheduling •Applicant Training –Applicant Profile •Registration •Change Password

• Click on the desired time for the appointment.

Book an Appointment

Page 34: PIV Enhancement SchedulingPIV Enhancement Scheduling Training Version 1.6. PIV Enhancement Scheduling •Applicant Training –Applicant Profile •Registration •Change Password

• Review the Summary of Selections section then click Continue.

Book an Appointment

Page 35: PIV Enhancement SchedulingPIV Enhancement Scheduling Training Version 1.6. PIV Enhancement Scheduling •Applicant Training –Applicant Profile •Registration •Change Password

Book an Appointment

• When the next screen appears, confirm the information entered and the time of the appointment.

• If all is correct, click on the Confirm Appointment button at the bottom.

• Otherwise, select the Cancel Appointment button to cancel the appointment.

Page 36: PIV Enhancement SchedulingPIV Enhancement Scheduling Training Version 1.6. PIV Enhancement Scheduling •Applicant Training –Applicant Profile •Registration •Change Password

Book an Appointment

Page 37: PIV Enhancement SchedulingPIV Enhancement Scheduling Training Version 1.6. PIV Enhancement Scheduling •Applicant Training –Applicant Profile •Registration •Change Password

• When the Confirm Appointment button is clicked, the following appears to confirm the appointment.

Book an Appointment

Page 38: PIV Enhancement SchedulingPIV Enhancement Scheduling Training Version 1.6. PIV Enhancement Scheduling •Applicant Training –Applicant Profile •Registration •Change Password

• When accessing the system, the Terms and Conditions screen appears.

• Click on the Accept Terms and Conditions button to proceed.

Cancel an Appointment

Page 39: PIV Enhancement SchedulingPIV Enhancement Scheduling Training Version 1.6. PIV Enhancement Scheduling •Applicant Training –Applicant Profile •Registration •Change Password

• Enter E-mail Address, Password and click the Sign-In button.

Cancel an Appointment

Page 40: PIV Enhancement SchedulingPIV Enhancement Scheduling Training Version 1.6. PIV Enhancement Scheduling •Applicant Training –Applicant Profile •Registration •Change Password

• The following screen appears. Click the Review Appointments button to proceed.

Cancel an Appointment

Page 41: PIV Enhancement SchedulingPIV Enhancement Scheduling Training Version 1.6. PIV Enhancement Scheduling •Applicant Training –Applicant Profile •Registration •Change Password

• On the next screen, click the Cancel Appointment button.

Cancel an Appointment

Page 42: PIV Enhancement SchedulingPIV Enhancement Scheduling Training Version 1.6. PIV Enhancement Scheduling •Applicant Training –Applicant Profile •Registration •Change Password

• Provide a reason for the cancellation and click the Cancel Appointment button.

Cancel an Appointment

Page 43: PIV Enhancement SchedulingPIV Enhancement Scheduling Training Version 1.6. PIV Enhancement Scheduling •Applicant Training –Applicant Profile •Registration •Change Password

• The next screen confirms the cancellation.

Cancel an Appointment

Page 44: PIV Enhancement SchedulingPIV Enhancement Scheduling Training Version 1.6. PIV Enhancement Scheduling •Applicant Training –Applicant Profile •Registration •Change Password

• When accessing the system, the Terms and Conditions screen appears.

• Click on the Accept Terms and Conditions button to proceed.

Modify an Appointment

Page 45: PIV Enhancement SchedulingPIV Enhancement Scheduling Training Version 1.6. PIV Enhancement Scheduling •Applicant Training –Applicant Profile •Registration •Change Password

• Enter E-mail Address, Password and click the Sign-In button.

Modify an Appointment

Page 46: PIV Enhancement SchedulingPIV Enhancement Scheduling Training Version 1.6. PIV Enhancement Scheduling •Applicant Training –Applicant Profile •Registration •Change Password

• The following screen appears. Click the Review Appointments button to proceed.

Modify an Appointment

Page 47: PIV Enhancement SchedulingPIV Enhancement Scheduling Training Version 1.6. PIV Enhancement Scheduling •Applicant Training –Applicant Profile •Registration •Change Password

• On the next screen, click the Modify Appointment button.

Modify an Appointment

Page 48: PIV Enhancement SchedulingPIV Enhancement Scheduling Training Version 1.6. PIV Enhancement Scheduling •Applicant Training –Applicant Profile •Registration •Change Password

• Select a facility from the drop down window.

Modify an Appointment

Page 49: PIV Enhancement SchedulingPIV Enhancement Scheduling Training Version 1.6. PIV Enhancement Scheduling •Applicant Training –Applicant Profile •Registration •Change Password

• Select the Appointment Type from the drop down window under Explore availability.

Modify an Appointment

Page 50: PIV Enhancement SchedulingPIV Enhancement Scheduling Training Version 1.6. PIV Enhancement Scheduling •Applicant Training –Applicant Profile •Registration •Change Password

• Navigate to the desired month using “>>” and click on the desired day.

Modify an Appointment

Page 51: PIV Enhancement SchedulingPIV Enhancement Scheduling Training Version 1.6. PIV Enhancement Scheduling •Applicant Training –Applicant Profile •Registration •Change Password

• Click on the desired time for the appointment.

Modify an Appointment

Page 52: PIV Enhancement SchedulingPIV Enhancement Scheduling Training Version 1.6. PIV Enhancement Scheduling •Applicant Training –Applicant Profile •Registration •Change Password

• Review the Summary of Selections section then click Continue.

Modify an Appointment

Page 53: PIV Enhancement SchedulingPIV Enhancement Scheduling Training Version 1.6. PIV Enhancement Scheduling •Applicant Training –Applicant Profile •Registration •Change Password

Modify an Appointment

• When the next screen appears, confirm the information entered and the time of the appointment.

• If all is correct, click on the Confirm Appointment button at the bottom.

• Otherwise, select the Cancel button to cancel the appointment.

Page 54: PIV Enhancement SchedulingPIV Enhancement Scheduling Training Version 1.6. PIV Enhancement Scheduling •Applicant Training –Applicant Profile •Registration •Change Password

Modify an Appointment

Page 55: PIV Enhancement SchedulingPIV Enhancement Scheduling Training Version 1.6. PIV Enhancement Scheduling •Applicant Training –Applicant Profile •Registration •Change Password

• When the Confirm Appointment button is clicked, the following appears to confirm the appointment.

Modify an Appointment