Platinum Benets Terms and Conditions · Travel Terms and Conditions 08 Partner Loyalty Programmes Terms and Conditions 10 Hotels Terms and Conditions 11 Golf Terms and Conditions

Platinum Benefits Terms and Conditions

ContentsInternational Airlines Programme Terms and Conditions 05

Travel Terms and Conditions 08

Partner Loyalty Programmes Terms and Conditions 10

Hotels Terms and Conditions 11

Golf Terms and Conditions 13

Offers & Experiences Terms and Conditions 16

Tours, Trains & Cruises Terms and Conditions 17

Dining Programme Terms and Conditions 18

International Shopping Programme Terms and Conditions 19

American Express Selects Terms and Conditions 22

Membership RewardsSM Terms and Conditions 22

PLATINUM TERMS AND CONDITIONS

Platinum Terms and Conditions 5

International Airline Programme (IAP) Terms and Conditions

1 Maybank reserves the rights to change these conditions from time to time with 21 days prior notice and/or to discontinue the whole programme.

2 Airlines reserve the right to change, cancel or restrict flight operations without notice. IAP upgrades or specially negotiated fares may be limited by airlines to certain flights and/or dates (“blackouts”). IAP is subject to the terms and conditions of each participating carrier. Maybank does not guarantee that seats or tickets will be available.

3 To qualify for the IAP upgrades or specially negotiated fares:

designated by the participating airline and be completed within the period during which your selected carrier

applicable dates at the time of booking;

Travel Service and must be charged to a valid American Express Platinum Card which is in good standing;

be one of the travellers;

paid for separately and is not part of the IAP. Certain code share or flights on the worldwide partners of the participating airlines may not apply.

restrictions such as ticketing time limit on advance booking to indicate a timeline for ticketing upon making your reservations. For each individual airline Terms & Conditions, please check with The Platinum Card Service for details.

6 IAP upgrade offer or specially negotiated fares is not valid and may not be combined with any promotion, discount, negotiated or corporate rate.

7 Maybank acts only as an agent for travel service providers and does not own or operate any airline or means of transportation. Maybank is not liable for service deficiencies on the part of airlines or other service providers, including but not limited to: accidents and injuries; delays; changes in routes or itineraries; loss, theft or damages to possessions. Maybank strongly advises travellers to insure themselves against travel risks. Travellers are responsible for ensuring that they have valid documentation and for complying with the health, customs, currency and other laws of any country they enter or attempt to enter.

8 IAP is available to Platinum Cardmembers from a variety of participating airlines each with specifically designated ports of departure and arrival. Please refer to The Platinum Card Service for details of participating airlines, applicable routing and timetables and fares in force at any particular time.

9 Other International Airline Programme Terms & Conditions apply.

Malaysia Airlines

GENERAL TERMS AND CONDITIONS

1 Offers are valid for Maybank American Express Platinum Charge Cardholders to purchase;(a) A full fare Business Class ticket from Kuala Lumpur to selected Malaysia Airlines international destinations and fly in First Class;(b) A full fare Business Class ticket from Kuala Lumpur to selected Malaysia Airlines international destinations and obtain a complimentary Business Class ticket for a companion;(c) A full fare First Class ticket from Kuala Lumpur to selected Malaysia Airlines international destinations and obtain a complimentary First Class ticket for a companion.(d) Item (a) cannot be used to upgrade Business Class ticket in Item (b).

2 Offer Validity(a) This Offer is valid for travel commencing from 1 April 2015 to 31 March 2016.(b) The sales & ticketing period is effective immediately and the travel period is from 1 April 2015 to 31 March 2016.(c) The last departure date (Outbound) is 31 March 2016 and return must be undertaken within ticket validity.

3 Restrictions

Flight restrictions for travel associated with this promotion apply.

4 Fare Rules(a) This Offer is valid for purchase by Maybank American Express Platinum Charge Cardholders.

separately.

5 Reservations and Ticketing(a) Reservations must be made through Malaysia Airlines appointed travel agents in Malaysia as described in Table 1.(b) Payments must be made through Malaysia Airlines appointed travel agents in Malaysia. Ticketing and payment must be made within Malaysian Airlines Auto Ticketing Time Limit.(c) Tickets must be paid for on the card member’s Maybank American Express Platinum Charge Card.


(d) Tickets must be issued in Malaysia by Malaysia Airlines appointed travel agent(s) in Malaysia appointed by MAS and Maybank.

segments.

6 Taxes and Other Charges

Local departure taxes, service charges, fuel surcharges and other miscellaneous charges will be borne by the Cardholder.

7 Stopovers

Stopover is not permitted.

8 Departure From Other Points In Malaysia

To add 100% of the applicable domestic Published Fare.

9 Open Jaw

condition that both sectors are within the same region and covered under this Offer.(b) Higher fare of the two destinations applies.

10 Routing(a) Valid on MH operated services only.(b) Valid for round trip journeys and open jaw journeys.

11 Date Change

Date change is permitted at any time with a fee charged at RM500.

(a) No show or change of travel made at any time, a fee of RM500 will be charged and where fare differential is applicable on the new route, additional fare difference is to be collected.(b) No show and cancellation is made, a fee of RM500 will be charged and cancellation fee of RM500 will be applicable.

13 Refund

(d) There will be no refund for partially utilised sector.

separately.

14 Other Conditions(a) The fares in this Offer shall not be used for ticketing in conjunction with travel on other airlines and destinations. All travel on other airlines and destinations must be ticketed separately and shall not be used as part of this Offer.

(b) All travel on tickets procured hereunder shall be subject to prevailing policies, regulations and conditions of carriage as may be set out in the respective ticket or such other document evidencing the same unless expressly notified by Malaysia Airlines otherwise.(c) Malaysia Airlines reserves the right to change the terms & conditions without prior notice to card member.

OTHER SPECIFIC TERMS AND CONDITIONS

A Buy J Fly First Class Ticket Offer

1 Fares(a) Approved MH Published Fares (RBD J) as per offer description except destinations specified in Item 3 of General Terms & Conditions.(b) No Child discounts. The child will pay same fare as adult.

2 Fare Rules(a) Cardholder will purchase an approved MH Published Fare (RBD J) ticket to a destination within this Offer.(b) Cardholder is entitled to fly in First Class subject to seats availability.

3 Reservation Booking Designator (RBD)

4 Ticket Validity(a) Minimum stay: 3 days not including day of departure(b) Maximum stay: 3 months(c) For extension of ticket validity, the ticket issued under this promotion should be converted to full IATA normal published ticket with RBD of F class and the new ticket validity shall be for one (1) year period. Passenger must pay

the conversion of ticket.

5 Changes in Routing(a) Permitted with a reissuance fee charged at RM500 on every change in routing.(b) Where fare difference is applicable on the new route, additional fare difference is to be collected.

offices in or outside Malaysia or by Malaysia Airlines appointed travel agents in Malaysia only.

6 Enrich Miles

Cardmember is eligible for accrual of Enrich Miles based on the booking class.

7 Refund

Refund for totally unutilised tickets before departure, a fee of RM500 will be charged.



B One-for-One First Class Ticket Offer

1 Fares(a) Primary Ticket: Approved MH Published Fares (RBD F) for Primary Ticket as per offer description except destinations specified in Item 3 of General Terms & Conditions.(b) Companion Ticket: Complimentary. Only to charge airport taxes and other applicable surcharges.(c) No Child discounts. The child will pay same fare as adult.

2 Fare Rules(a) Cardholder will purchase an approved MH Published Fare (RBD F) ticket to a destination within this Offer.(b) Cardholder is entitled to receive one (1) complimentary ticket for a companion travelling to the same destination on the same date and class of travel.


Cardholder’s name)

4 Ticket Validity(a) Minimum stay: 3 days not including day of departure.(b) Maximum stay: 3 months(c) For extension of ticket validity, the ticket issued under this promotion should be converted to full IATA normal published ticket with RBD of F class and the new ticket validity shall be for one (1) year period. Passenger must pay


5 Changes in Routing(a) Cardholder and companion may return separately.

every change in routing.(c) Where fare difference is applicable on the new route, additional fare difference is to be collected.(d) Both cardholder and companion must travel same routes. Inbound journey can be on separate dates.


6 Enrich Miles

Cardmember and companion are eligible for accrual of Enrich Miles based on the booking class, however upgrading using Enrich Miles for card member and companion is not permitted.

7 Refund(a) Refund for totally unutilized both tickets before departure, a fee of RM500 will be charged.

(b) Both cardholder’s ticket and companion’s ticket must be submitted together for refund.

C One-for-One Business Class Ticket Offer

1 Fares(a) Primary Ticket: Approved MH Published Fares (RBD J) for Primary Ticket as per offer description except destinations specified in Item 3 of General Terms & Conditions.(b) Companion Ticket: Complimentary. Only to charge airport taxes and other applicable surcharges.(c) No Child discounts. The child will pay same fare as adult.

2 Fare Rules(a) Cardholder will purchase an approved MH Published Fare (RBD J) ticket to a destination within this Offer.(b) Cardholder is entitled to receive one (1) complimentary ticket for a companion travelling to the same destination on the same date and class of travel.


Cardholder’s name)

4 Ticket Validity(a) Minimum stay: 3 days not including day of departure.(b) Maximum stay: 3 months(c) For extension of ticket validity, the ticket issued under this promotion should be converted to full IATA normal published ticket with RBD of C class and the new ticket validity shall be for one (1) year period. Passenger must pay


5 Changes in Routing(a) Cardholder and companion may return separately.

every change in routing.(c) Where fare difference is applicable on the new route, additional fare difference is to be collected.(d) Both cardholder and companion must travel same routes. Inbound journey can be on separate dates.


6 Enrich Miles

Cardmember and companion are eligible for accrual of Enrich Miles based on the booking class, however upgrading using Enrich Miles for card member and companion is not permitted.


Private Jet

Notice: Supplier acts as a broker in arranging air transportation on the Client’s behalf. American Express is not a contracting party in relation to any Charter. All carriage by air will be subject to the General Conditions of Carriage of the Air Carrier. American Express is not an air carrier and has no part in the operation or control of any aircraft used in the course of the Charter.

Limousine Service

taxes and are valid till 30 June 2015 only.

2 All rates are inclusive of vehicle hire, chauffeur, fuel, toll and parking charges only.

3 A 50% surcharge is payable for hire during the hours of 12 a.m. to 6 a.m.

4 Local rates are valid for destination(s) within 40km radius from Kuala Lumpur city centre.

5 Outstation rates are valid for destination(s) outside the 50km radius from Kuala Lumpur city centre.

Travel Terms and Conditions

7 Refund(a) Refund for totally unutilized both tickets before departure, a fee of RM500 will be charged.(b) Both cardholder’s ticket and companion’s ticket must be submitted together for refund.

Emirates

1 Valid for bookings until 31 March 2016.

2 Offers and aircraft vary by route and are subject to availability.

3 Tickets must be purchased using Platinum Card through Platinum Travel Service. Terms and conditions apply as per published fare rules. Contact your Platinum Service for further details.

Etihad Airways

1 Valid for bookings until 31 December 2015.

2 All tickets purchased will be subject to capacity and upgrade class availability.

3 Upgrade offer is only valid on select destinations where Diamond First Class cabin is available.

4 Visit etihad.com to view destinations.

5 Flights operated by Etihad only.

6 Tickets must be purchased using Platinum Card issued by Platinum Travel Service for American Express Platinum Cardmembers only.

7 Terms and conditions apply as per published fare rules.

6 Outstation/Overnight stay: A minimum levy of RM150 for chauffeur's food and lodging applies (depending on location).

7 All reservations must be notified in writing 24 hours in advance

8 All confirmation of reservations is subject to availability of vehicles.

9 All cancellations should be notified in writing 5 hours in advance (full rate applies once the vehicle departs from base).

10 Ultimo Limo Tours & Transport reserves the right to alter the rates without prior notice.

11 All of vehicles are licensed by the Commercial Vehicle Licensing Board and includes Passenger Liability Insurance coverage.

Elite Rent-a-Car

1 Offer valid for bookings until 30 April 2017. No blackout dates.

2 Minimum age for drivers: 21 to 30 years, according to model.

3 Driver’s license, valid for a minimum of two years.

4 Valid photo identification: Passport

5 Minimum rental charge: 1 day (24 hours)

6 Paying customer must be present at delivery unless written authorization by paying customer has been received.

7 When booking with Elite, Cardmembers are entitled to take advantage of the special offer up to 15% discount on Elite car rentals. Regular benefits and 20% Commission apply (see below).

Offer by Elite Country:

8 Offer valid on car rentals without chauffeur, based on daily STANDARD rates, VAT & extra fees like extra km, delivery & collection, damage etc. are excluded.

9 Offer applies for Platinum Cardmembers.

11 Booking must be reserved via an American Express agency.

12 American Express Platinum Cardmembers Elite Benefits apply.

13 American Express regular 20% commission on NET price apply.

Terms & Conditions apply.

15 Offer is subject to availability.



Airport Lounge Access

1 Lounge access is restricted to participating lounges only.

Plaza Premium Lounge Malaysia

1 Cardmembers must present The Platinum Card issued by Maybank Berhad to access the Plaza Premium Lounge at KLIA, KLIA2, Senai Johor Airport, Langkawi International Airport, Penang International Airport, Kuching International Airport and Kota Kinabalu International Airport.

2 Accompanying guests shall be entitled to RM70 per entry. Children travelling with accompanying Cardmembers shall be entitled to 20% savings on the prevailing lounge entry rate.

American Express Lounge

US Lounges

1 Platinum Members have unlimited complimentary access to The American Express Lounge locations. Platinum Cardmembers may bring immediate family (spouse or domestic partner and their children under 18) OR up to two (2) companions into The American Express Lounge.

2 To access The American Express Lounge, the Platinum Cardmember must present The American Express Lounge agent with the following upon each visit: his or her valid Card

may result in access being denied.

3 Platinum Cardmembers will not be compensated for changes in locations, rates or policies.

4 Platinum Cardmember must be at least 18 years of age to enter without a parent or guardian. Platinum Cardmember must be

you are accompanied by a parent or legal guardian.

5 Platinum Cardmembers are allowed access to The American Express Lounge in all U.S. locations. American Express reserves the right to remove any person from a lounge for inappropriate behavior or failure to adhere to lounge rules, including, but not limited to, conduct that is disruptive, abusive or violent.

6 Access is subject to space availability. The American Express Lounge hours may vary by location and are subject to change. Amenities may vary among The American Express Lounge locations and are subject to change.

you are responsible for any purchases and/or servicing charges you authorise our Member Services Professionals to perform on your behalf.

8 Some American Express® Cards are not eligible for all services provided by Member Services Desk. American Express will not be liable for any articles lost or stolen or damages suffered by the purchaser or visitor inside The American Express Lounge.

9 Use of The American Express Lounge is subject to all rules and conditions set by American Express. American Express reserves the right to revise the rules at any time without notice.

Argentina Lounges

Platinum Cardmember may bring up to 1 guest at no cost.

Australia Lounges

Platinum Cardmember may bring their children between the ages of 2 and 17 and up to 2 guests into the lounge.

Brazil Lounges

Platinum Cardmember and up to 2 travel companions OR Platinum Cardmember’s immediate family may enter the airport lounges at no cost.

For any additional guests, the Cardmember will be charged R$15.00 per person (exception: no additional guests allowed in Congonhas lounges).

India Lounges

Platinum Cardmember and up to 1 complimentary guest allowed and any additional guests will be charged INR750 per person.

Mexico Lounges

Platinum Cardmember plus 2 guests or immediate family (spouse & sons/daughter no limit)

Delta Sky Club Lounge

1 The Platinum Card Member must be travelling. Name on ticket must match name on Platinum Card.

2 The Platinum Cardmember must be 18 years of age to enter the Airport Club Lounge without a parent or guardian where there is

3 The Platinum Cardmember must be 21 years of age to enter

5 The Platinum Cardmember must present his or her valid Card,

agents.

6 Complimentary access is specifically for the airport club that corresponds to the airline operating the flight (access pertains to the aircraft, not the flight number).

7 Meeting rooms may be reserved for a nominal fee.

8 Cardmembers must adhere to all house rules of participating clubs.

9 Participating airlines and locations subject to change.

Sky Club passes in the lounge for a reduced fee subject to Delta’s access policy, provided that they use their Platinum Card.

11 For the most up to date information about guest fees and lounge access, including what a lounge visit includes, visit delta.com/skyclub


Partner Loyalty Programmes Terms and Conditions

1 These privileges are not combinable with FINE HOTEL & RESORTS programme amenities. Certain restrictions apply. Benefits may vary from programme to programme, are subject to change, and are based upon space availability. Terms and conditions apply for each individual partner programme. Partner programmes require enrolment. Participating partners are subject to change. Programme enrolment is valid as long as you are a Platinum Cardmember in good standing.

2 To receive all programmes and service benefits, payment must be made with the American Express Platinum Card. American Express International Inc., acts solely as sales agent for travel suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives and may also provide

Club Carlson Programme

1 Enrolment in the Club Carlson programme is required.

2 Benefits are subject to change and availability may vary by property.

3 Gold Elite level amenities may not be combined with the FINE HOTELS & RESORTS programme.

4 All American Express terms and conditions apply. All Club Carlson terms and conditions apply. To view terms and conditions visitclubcarlson.com/termsandconditions

5 American Express reserves the right to instruct Club Carlson to cancel your membership if you cease to be a Platinum Cardmember or your account is not in good standing.

Shangri-La’s Golden Circle Jade Membership

1 By opting into becoming a Golden Circle member, you agree to be bound by the Golden Circle Terms and Conditions and the

from time to time). For the Golden Circle Terms and Conditions

telephone on +852 2331 6608.

2 GC may use your Data for the following purposes:(a) to process and administer GC Membership;(b) to provide services and information;(c) to fulfil contractual obligations to you and other persons (e.g. travel agents, credit card companies and airline operators);

(d) to conduct market analysis and research;(e) to facilitate direct marketing;(f) to facilitate data matching; and(g) to meet legal and regulatory requirements.

3 From time to time, GC may disclose and transfer your Data

Express group of companies (worldwide) who provide administrative, telecommunications or payment services to any of our hotels and resorts, fulfilment and mail houses and contractors to facilitate the purposes described in the section above.

4 GC intends to use your Data (collected on this form or otherwise supplied to us) to send you marketing communications, programme news and promotions offered by us or by our business partners in relation to the following classes of products and services: travel, transportation, retail, food and beverage, credit cards, financial and investment services, real estate, entertainment, publications, fashion and jewellery, leisure and sports, health and wellness, charitable activities, telecommunications, social networking, media and public relations. We will not use your Data for direct marketing without your consent.

personal data relating to your Data held in GC database by contacting Golden Circle Member Services by

(ii) fax to +852 2366 8595; or(iii) post to Golden Circle Member Services, 28/F Kerry Centre, 683 King’s Road, Quarry Bay, Hong Kong.

Hertz

1 Benefits vary by market and location of rental, and may be subject to availability.

2 Platinum Cardmembers residing in Asia are eligible for “Gold” tier membership, instead of “Five Star” tier membership.

3 Hertz Gold Plus Rewards® enrolment is required to enjoy all benefits.

4 Terms and Conditions apply. Visit the Hertz Gold Plus Rewards® website for full Terms and Conditions.

5 American Express terms and conditions apply.

6 American Express reserves the right to instruct Hertz to cancel your membership if you cease to be a Platinum Cardmember or your account is not in good standing.



Hotels Terms and Conditions

Banyan Tree Hotels & Resorts

1 Offer is valid for new bookings and stays till 30 November 2016 (last stay to commence 27 November 2016).

2 Valid with a minimum three night consecutive stay at participating hotels.

people staying together.

4 Valid at the Best Available Rate (BAR) for all accommodation categories, subject to availability.

5 Bookings to be made via the GDS through the Platinum Travel Service.

6 For hotels under the FH&R Programme, FH&R benefits apply accordingly, based on Best Available Rate (BAR) with a maximum of three villas/rooms booked per Cardmember (including Cardmembers own villa/room).

7 One room or villa per Cardmember per booking only (except for FH&R hotels)

8 Offer cannot be combined with other promotions or offers at the hotel.

9 Payment must be made with an American Express card in the Platinum Cardmember name.

10 Offer cannot be booked through any third parties such as travel agents, airlines or tour operators.

11 Local taxes, services charges, deposits and cancellation policies apply which will be advised at point of reservation and be borne by Cardmember.

12 Spa treatment includes 120 minutes treatment and 30 minutes rest & relaxation time.

13 F&B discount is valid at the respective resort’s bars and

purchases and destination dining.

availability at the time of booking, confirmed & guaranteed within 24hours of booking.

* Upgrade is not available at Banyan Tree Ras Al Khaimah Beach, as this property has only one level of accommodation.

September 2015.

Design HotelsTM Programme

1 American Express reserves the right to alter or vary details.

2 All bookings must be made in advance through the Platinum Travel Service and are subject to availability.

3 Payment must be made using American Express Platinum Card in Platinum Cardmember’s name.

4 Benefits valid for bookings until 31 December 2015 and travel until 30 April 2016.

5 Blackout dates may apply.

bookings only.

7 In the cases where an upgrade is not available due to capacity, an alternative benefit will be offered by the hotel.

8 Complimentary WiFi available at selected properties only.

FINE HOTELS & RESORTS Programme

1 Privileges vary for different hotels at different destinations. The properties are under no obligation to guarantee unique property amenity. Availability is subject to offerings of

vary for different hotels and are subject to availability.

2 Valid only for new FINE HOTELS & RESORTS bookings made through The Platinum Travel Service. Payment must be made in full with an American Express Platinum Card in the Cardmember’s name. Cardmember must travel on itinerary

room upgrade are based on availability and are provided at

upgrade; call The Platinum Travel Service for details. Breakfast amenity varies by property, but will be, at a minimum, a continental breakfast. Benefits restrictions vary by FINE HOTELS & RESORTS property and cannot be redeemed for cash, and may not be combined with other offers unless indicated. Benefits and additional FINE HOTELS & RESORTS promotions are only applied at checkout and expire at checkout. Limit one benefit package per room, per stay. Three

Participating FINE HOTELS & RESORTS properties and benefits are subject to change.

Jumeirah Hotels & Resorts

1 Benefits valid for bookings until 31 December 2015 for travel up to 31 March 2016.

2 Cardmember must stay and may book up to a maximum of three rooms (as part of the same booking) for the complimentary night Brand Offer.

3 Offer not combinable or to be used in conjunction with FH&R amenities at FH&R member hotels.

4 Blackout dates apply.

5 Offer can be repeated in Resort Hotels (i.e. Pay Four Stay Six, Pay Six Stay Eight.)

Jumeirah Creekside Hotels, Wild Wadi Waterpark access is limited at once per stay.


7 In City Hotels offer can be repeated up to a maximum of seven nights on stay (*excludes London Hotels and Jumeirah Himalayas Hotel, Shanghai).

8 In London Hotels (Jumeirah Carlton Tower and Jumeirah Lowndes) offer cannot be repeated on same stay, but can be repeated during the offer period.

Penthouse Suites will be available to book up to 30 days ahead of planned arrival only, subject to availability. All bookings are subject to the hotel’s standard cancelation terms. In Grosvenor House Apartments by Jumeirah Living the offer is valid for: Studio/Studio Deluxe, One Bedroom Superior Suite, One Bedroom Park Suite, One Bedroom Deluxe Suite, Two Bedroom Superior Suite, Two Bedroom Park Suite, Two Bedroom Deluxe Suite, Three Bedroom Superior Suites. Premium Suites: Three/Four Bedroom London Suites, Four/Five Bedroom Penthouse Suites.

10 Payment must be made by the Cardmembers Platinum Card to be eligible for the Brand offer free night offer.

11 Resort Credit is (for spa/food & beverage) available once per stay per room applied at check out.

12 Available room categories vary depending on each individual property.

13 Cancellation policy depends according to each individual property.

14 Rates are payable in local currency, plus applicable taxes/service charges/municipality fees.

15 Dubai Tourism Fee is chargeable at AED 20 per bedroom per night including the complimentary night.

16 Advance booking is required and must be made via the Platinum Travel Service using the Brand Offer rate code.

17 Jumeirah Port Soller Hotel will be closed to the public during the winter months, from 2 November until 9 March. In Jumeirah Port Soller, breakfast is complimentary when enjoyed in the Restaurant. Room Service charges will be applicable if breakfast is served in the room.

night will be charged also on the complimentary night, as per the Italian law.

19 In Jumeirah Frankfurt Hotel, Breakfast is complimentary when enjoyed in the restaurant, room service charges will be applicable if breakfast served in the room. This offer can be used twice per Cardmember per year up to a maximum of two rooms on complimentary night offer can be booked. Offer cannot be repeated on same stay; only one complimentary night is available per room per stay.

policy 24 hours prior to arrival during low season period (1

21 Offer not combinable or to be used in conjunction with any other promotions, including Jumeirah’s Loyalty Programme, Sirius. However, Sirius Gold members will:a) Earn Sirius points for all spend on rooms and food and beverage and hotel spend.b) Receive Airport transferc) Receive Access to Club Executive Lounge for Cardmember and a guest where available.d) Late checkout at 2pm (subject to availability).e) Receive 10% discount on ‘meals’ in Jumeirah restaurants.

21 Jumeirah Hotels & Resorts reserves the right to change the terms and conditions without prior notice.

Relais & Châteaux

1 All bookings must be made in advance through The Platinum Travel Service and are subject to availability.

2 Payment must be made using American Express Platinum Card in Platinum Cardmember’s name.

3 Offers are valid at participating properties, for bookings until 30 December 2015. Blackout dates may apply.

bookings only.

5 Complimentary night offers are subject to minimum length of paid night’s accommodation. The last night is always the complimentary night.

6 VIP Welcome vary per property. A list of these can be provided by your Platinum Travel Service.

7 Partner Terms and Conditions apply. For full Terms and Conditions, please contact your Platinum Travel Service.

Small Luxury Hotels of the WorldTM



3 Payment must be made using American Express Platinum Card in Cardmember’s name.

4 Benefits valid for bookings and travel until 31 December 2015. Blackout dates may apply.

bookings only.



Golf Terms and Conditions

Preferred Golf Programme

1 Offer is valid for participating Preferred Hotel Group properties.

3 Room Reservations are subject to availability and must be made in advance through Platinum Travel Service prior to arrival.

4 Cardmember must be a member of Preferred Golf Club to

5 Offer is not valid for groups or conventions and may not be combined with other select offers.

6 Minimum length of stay is required.

7 Payment must be made with an American Express Card in the Cardmember’s name.

8 Offer may not be combined with other hotel programmes or special offers including FH&R unless otherwise stated.

9 Certain room categories are not available on the Preferred Golf rate.

10 Offers are subject to availability, so early contact is recommended.

12 Fulfillment of the golf benefit is the sole responsibility of the American Express merchant.

13 Golf benefit must be used during the stay and cannot be deferred.

property considered one stay.

15 Participating providers and benefits are subject to change.

16 Three room limit per Cardmember, per stay.

clarify at time of booking.

Mission Hills, China

1 Payment must be made with The Platinum Card.

Hotel/Lodging:

1 The offers are valid till 31 December 2015.

2 The offer of complimentary 3rd night is applicable when

3 The offers of discount will apply before government taxes.

4 The offers are applicable to all room types except Presidential Suite.

5 Reservation must be made prior to arrival and subject to availability, with provision of a valid Platinum Card at the are applicable to the respective services only and cannot be time of reservation.

6 Customers are required to inform reception/service staff of their intention to participate in the program and present a valid

7 The offers are only applicable if payment is made with a valid Platinum Card.

applicable to the respective services only and cannot be redeemed for cash.

9 Rates are subject to change from time to time at Mission Hills’ sole discretion and are subject to government taxes.

10 The offers cannot be used in conjunction with any other promotions, offers or special rates.

11 Mission Hills Hotel cancellation and ‘no show’ policy is applicable.

12 Mission Hills reserves the right to amend the terms and conditions at any time with prior notice.

13 In case of dispute, the decision of Mission Hills shall be final.

Golf:


2 Handicap proof is required (male maximum 24, female maximum 36) for round of golf only.

3 The offers of access to the 10 golf courses in Shenzhen/

applicable to Platinum Cardmembers.

4 The Complimentary round of golf at Haikou are applicable to Platinum Charge Members who stay at Haikou when going with

5 The offers are only applied to a round of 18 holes golf.

6 All golfers must rent caddie (single use) and cart (twin sharing use) for round of golf.

7 All golfers must finish eighteen (18) holes within four (4) hours and twenty (20) minutes and follow closely to the previous team. (For round of golf only)

8 All golfers must wear soft spike shoes and proper golf attire (For round of golf only).

9 All golfers must report to the Golf Front Office for registration thirty (30) minutes before their reserved tee times, to the Caddie Master Reception twenty (20) minutes before their reserved tee times and to the Starter five (5) minutes before their reserved tee times (For round of golf only).

10 Reservation must be made prior to arrival and subject to availability, with provision of a valid Platinum Card.


11 Customers are required to inform reception/service staff of their intention to participate in the program and present a valid Platinum Card upon registration.



14 Rates are subject to change from time to time at Mission Hills’ sole discretion and are subject to government taxes and service charges (RMB20 per person per round in Haikou).


16 Mission Hills Golf Club cancellation and ‘no show’ policy are applicable.



Dining:


2 The offers are NOT applicable for tobacco and wedding catering.

3 The discount will apply before (15%) service charge.

4 The complimentary bottle of wine promotion is applicable only on the consumption of one single bill (receipts cannot be combined).

5 Redemption must be made at time of dining.



8 Rates are subject to change from time to time at Mission Hills’ sole discretion and are subject to service charges.




Spa:


2 The offers are NOT applicable for á la carte treatment.



5 Rates are subject to change from time to time at Mission Hills’ sole discretion.




Retail:


2 The offers of 10% discount are NOT applicable to sales and promotional items and member discounted items.



5 Rates are subject to change from time to time at Mission Hills’ sole discretion.




Maybank Golf Programme

Programme Eligibility

1 The Maybank Complimentary Green Fees Programme (“Programme”) is valid until 31 December 2015.

2 Principal and Supplementary Platinum Cardmembers with account in good standing order can access this Programme.

3 Eligible Cardmembers enjoy unlimited complimentary green fees at 17 participating clubs in Malaysia and 44 participating clubs overseas except for Sentosa Golf Club (Singapore) whereby a maximum of 5 rounds are allowed per month. All bookings are subject to availability.

Programme Mechanics

1 This Programme will only be applicable when eligible Cardmembers book through The Platinum Card Service. Cardmembers will not be able to enjoy the offer if utilising a

cannot make a booking directly at the Golf Club and transfer

2 Guest(s) of eligible Cardmembers must be booked through The Platinum Card Service to enjoy discounted green fees of at



3 Each eligible Cardmember is allowed to bring 1 guest on complimentary for a maximum of 3 times in a calendar year, subject to Cardmember and/or guest agreeing to share contact information of the latter with Maybank as a lead generation exercise.

4 For bookings for Sentosa Golf Club (Singapore), eligible Cardmembers have to bring a minimum of 2 paying guests to utilise the benefit.

5 Weekday bookings:

at the participating 17 golf clubs in Malaysia and 44 golf clubs overseas on weekdays.

booking, and a maximum of one (1) flight per booking per Cardmember.

days in advance.

6 Weekend/Public Holiday bookings:

at selected participating golf clubs in Malaysia and overseas on weekends and local Public Holidays.

booking, and a maximum of one (1) flight per booking per Cardmember.

days in advance.7 Up to 4 Cardmembers can play together in 1 flight. However,

Cardmembers cannot book for the next golf game until the current booked game has been played.

8 For golf clubs located outside of the country in which the Platinum Card was issued, Cardmember can make more than 1 golf booking.

9 The minimum golfer requirement per flight shall apply as required by the respective golf clubs. In the event of incomplete

at its discretion.

Payment, Amendment and Cancellation Terms

1 All payments for green fees and/or applicable charges for eligible Cardmembers and guests must be made upon booking and charged to the Cardmember’s Platinum Card. Charges will be reflected on the Cardmember Statements as transactions made at “Concept Golf Management Pte Ltd”. Rates quoted are exclusive of taxes and are subject to change without notice.

2 For all golf clubs except for Ria Bintan Golf Club and golf clubs in Scotland, South Africa, Turkey, the United Arab Emirates and United States, the following cancellation charges apply to Cardmembers and their guests:

3 For Ria Bintan Golf Club, the following cancellation charges apply to Cardmembers and their guests:

4 For golf clubs in Scotland, South Africa, Turkey, the United Arab Emirates and United States, cancellation terms will be advised to Cardmembers at time of booking.

5 Cancellation fees willbe charged to Cardmember’s Platinum Card and until such time the outstanding cancellations are paid, Cardmembers will not be granted the next golf booking.

6 Cardmembers are deemed to have understood the cancellation policy upon acceptance of golf booking confirmation.

Other Terms and Conditions for Complimentary Green Fees Programme

1 The Programme cannot be used by eligible Cardmembers or their guests in conjunction with any golf promotion or for participation in any golf tournament and/or corporate/social golf arrangements at the respective glubs.

2 Participating golf clubs will not accept direct enquiries and/or bookings for this Programme and may refuse to apply the Maybank discount rate during promotional periods.

3 Eligible Cardmembers are responsible for arranging the minimum number of players required, with a minimum of 2 players per flight for weekdays and a minimum of 3 players per flight for weekends, subject to pairing at the gold club’s discretion.

4 Eligible Cardmember and his/her guests are required to pay for the use of the buggy and caddy at normal published rates. Any other applicable fees or charges are to be borne by the Cardmember and his/her guests.

5 Cardmember and his/her guests should hold valid golfer’s insurance at time of booking of golf game.

6 Cardmembers must have a valid handicap and the club may require golfers to produce their handicap card upon registration.

8 The Programme is valid for golf course access only and does not constitute a golf club membership. Cardmembers and/or their guests will have no access right to other facilities at the golf clubs.

9 Maybank Berhad and its vendors do not assume liability and Cardmember shall not make any claim whatsoever for:


i) injury or bodily harm or ii) loss of or damage to property, howsoever caused, arising

from or in connection with this Programme.10 Participation of golf clubs is subject to change without any prior

notice to Cardmembers.11 The terms and conditions of each golf club shall also apply.12 In the case of dispute, Maybank berhad reserves the right of

final decision.

Offers & Experiences Terms and Conditions

To enjoy the privileges or benefits, Cardmembers must present their American Express Platinum Card and all charges must be made to the Card. Participation of merchants is subject to change without prior notice to Cardmember.

The provision of services, activities or benefits stated is the responsibility of the respective service establishment. American Express acts solely as a payment provider and is not responsible or liable in the event that such services, activities or benefits are not provided or fulfilled by the service establishment.

Cardmembers acknowledge that any disputes in relation to the above are to be directed solely to the service establishment providing such services, activities or benefits.

Tower Club Access

1 Principal and Supplementary Platinum Cardmembers are granted access to the Tower Club Singapore’s dining and conference facilities, excluding the Wellness Centre, as reciprocal members of Tower Club.

2 Access will be available at all times during Tower Club’s business hours:

Access is subject to Tower Club’s capacity. Priority will be given to Tower Club’s members. Individual facilities may have different operation times. Please check with The Platinum Card Service for more details.

3 The Principal Platinum Cardmembers or Supplementary Cardmembers will not be charged any joining fees or monthly dues by the Tower Club for access to all facilities and services.

4 As part of the club rules and as reciprocal member, any spend in Tower Club will be subject to 10% service charge (exclusing the prevailing GST). The service charge will be calculated based on the total amount after the inclusion of the 10% surcharge.

5 The Platinum Cardmembers or Supplementary Cardmembers must book or make reservation(s) with The Platinum Card Service in order to enjoy privileged access to the Tower Club.

6 For first time access to the Tower Club, The Platinum

Cardmembers are required to present their Platinum Card and their business card (as a form of identification).

7 The Platinum Cardmembers are allowed to bring any number of guests, subject to Tower Club’s capacity.

one (1) working day in advance.

made at least two (2) working days in advance.

requested, all bookings must be made at least five (5) working days in advance (for both main dining and private dining room).

five (5) working days in advance.

event’s set menu pricing.

8 Cancellation of private dining rooms and Club events should be made with The Platinum Card Service at least four (4) working days in advance.

Otherwise, Maybank reserves the right to charge Cardmember for the cost incurred.

9 All charges must be made with The Platinum Card.

10 Tipping and other gratuities are strictly prohibited in Tower Club.

11 The benefits cannot be used in conjunction with any other offers and/or promotions.

12. Parking fee, as per charges levied by building management, is applicable and will be borne by Cardmembers.

American Express Invites

has respective capacity limitations. Events are confirmed at the time of print but may be subject to changes.

2 Please note that some forms of recordings may take place during the event, including photography, video and/or audio recordings. By attending the event, you will hereby give your consent for your image or voice (‘data’) to be recorded at the event and for such data to be used or quoted in internal printed materials at Maybank and/or external media channels (excluding social media sites).

3 All payments must be made with the Platinum Card from American Express. Upon receipt of your RSVP, the stated amount will be charged to your Platinum Card.

4 The provision of services, activities or benefits stated is the responsibility of the respective service establishment. Maybank acts solely as a payment provider and is not responsible or liable in the event that such services, activities or benefits are not provided or fulfilled by the service establishment.



5 Cardmembers acknowledge that any disputes in relation to the above are to be directed solely to the service establishment providing such services, activities or benefits.

6 Separate Terms and Conditions for each event apply. Please refer to the event marketing mailer sent separately for

Malaysian Philharmonic Orchestra

1 Concert performance season commences from August 2014 to July 2015.

2 Bookings must be made at least 7 days in advance.

3 Online payment is not available for discounts and concessions.

4 Bookings are subject to availability and must be made 7 days in

7007.

12 A dinner for one will also be valid for bookings for a single cabin excludes alcoholic beverages to the value of USD100 in total.

13 Dinner benefit will be at named restaurant subject to availability, or restaurant of similar standard offered as an alternative.

14 Dinner benefit not applicable for Istanbul departures on the VSO journey.

or our UK day trains).

16 Benefits applicable to Orient Express Tour package bookings, and Train only/Cruise only bookings based on published rates.

17 Valid for bookings and travel until 31 December 2015.

Crystal Cruises

1 Travel must start on or after 1 January 2015 and end on or before 31 December 2016. Booking to be completed by 31 December 2016.

2 Benefits applicable on voyages of 6 days or more.

3 This offer is based on Crystal Cruises published fares. It is not applicable for ‘net fare arrangements’.

4 Offer available to all categories of staterooms and suites.

5 Shipboard Credit must be requested at the time of booking. Crystal Cruises reservations must be notified.

6 The Shipboard Credit can be used in the ships’ boutiques, beauty salon, optional shore excursions.

7 This promotion is combinable with all public savings programmes such as early booking, Crystal Society Savings, Crystal Society Milestones, qualifying cruise benefits, redemption certificate savings, on board booking savings, full payment fares.

8 Combinability with tactical promotions will be confirmed on a case by case basis.

Holland America Line Cruises

1 Offer is valid for all bookings and travel completed by 31 December 2015.

2 Travel must be booked through the Platinum Travel Service in order to benefit from the offer.

3 Onboard credit available on stateroom categories as shown only.

4 Onboard credit offer is per stateroom based on double occupancy.

5 In case of consecutive voyages, benefits are per booking and not per voyage.

6 Single passengers will receive the total stateroom amount of the offer.

7 Offer valid on cruises of 5 nights or more only (excluding charters and incentive groups).

Tours, Trains & Cruises Terms and Conditions

1 Reservations are subject to availability. All benefits and privileges are subject to terms and conditions.

2 All bookings must be made through The Platinum Travel Service and paid for using the American Express Platinum Card.

3 Respective cruise liners’ terms apply.

Belmond



3 Payment must be made using American Express Platinum Card in the Cardmember’s name.

bookings only and single traveller supplements may apply.

5 Benefits are not applicable for group bookings.

6 Benefits are valid for Principal and Supplementary Platinum Cardholders only, and payment must be made with the American Express Card.

7 Benefits are applicable to occupancy of single and double accommodation.

8 Upgrades can be requested at time of booking, are strictly subject to availability, and will be confirmed only at time of guest arrival. (OE will honour upgrades where operationally possible and subject to availability.)

9 Upgrade messages are not to be used in Cardmember written communication.

10 Gift voucher valid in noted currency, is valid per cabin, may be redeemable in the onboard train boutique only (Not redeemable or transferable for cash).

11 Dinner benefits are valid for two people, excluding alcoholic beverages to the value of USD100 per person.


Dining Programme Terms and Conditions

Taste from American Express Invites

Taste from American Express Invites benefits will be open for all American Express Cardmembers to use and are valid until 31 May 2016, unless otherwise noted, subject to the terms and conditions below.

1 This benefit is only redeemable when paid for with an American Express branded card.

2 The benefit is fulfilled by making reservation bookings directly with the restaurant in the American Express Cardmember’s name and is subject to table availability. American Express Cardmembers can either call or walk in to the restaurant to check availability and book. Cardmembers have to identify themselves as an American Express Cardmember at the time of booking or before ordering to receive the benefits on the dining day.

3 The benefit is valid for seated dining only and cannot be combined with any other benefit.

4 Each restaurant offers one of the following special offers as stated in their offer details and this is not negotiable: a complimentary appetizer from the á la carte menu (up to ten guests) or a complimentary dessert (up to ten guests) or a complimentary bottle of wine (per table) or a discount of 20% on food purchases (up to ten guests) and will be provided by the participating restaurants in accordance with the provisions

be redeemed for cash.

5 Complimentary dessert selection may be limited by the restaurant at its discretion and will only be valid when an item of equal or greater value is purchased. Complimentary appetizer selection may be limited by the restaurant at its discretion and will only be valid when a main course and a dessert are purchased.

6 The complimentary bottle of wine is selected by the restaurant and cannot be taken away or consumed off premises. The complimentary bottle of wine will only be valid when a main course is purchased.

7 Exclusions may apply. The benefits are limited to one redemption per visit, per American Express Card, per bill, per table, unless otherwise stated; a restaurant may cap benefit availability to 10 guests per booking at its discretion.

8 Offer subject to change at any time.

9 All USD prices refer to American Dollars.

10 Offer is not combinable with any other offers.

11 Offer is redeemable only onboard the ship, and travel has commenced. Holland America Line will establish an account for Cardmembers against which the Credit may be applied for any goods or services, including shore excursions, alcoholic and

store, but excluding any goods or services available at the

12 Any unused portion of the Credit will be forfeited at the end on the cruise. No certificate of credit will be issued. The Credit

credit.

13 There is no limit on the number of times the offer can be redeemed on a qualifying booking during the validity of this offer.

Regent Seven Seas Cruises

1 Travel must end on or before 31 December 2016. Booking to be completed by 31 December 2015.

2 This offer is based on Regent Seven Seas Cruises published fares. Benefits valid on cruises of 6 days or more only. It is not applicable for ‘net fare arrangements’.


4 Benefits are valid for Cardmember and up to two additional suites made as part of the same booking. Cardmember must be travelling to obtain benefits, and payment must be made by the American Express Card.

5 Single passengers when paying singles passenger supplements

singles paying 150% of fare will receive $375 Shipboard Credit). Single passengers paying a double occupancy fare will receive the full Shipboard Credit for their booking.

6 Shipboard Credit must be requested at the time of booking. Regent Seven Seas Cruise reservations must be notified.

7 The Shipboard Credit cannot be used in the casino.

redeemed for cash or credit.

9 This offer is not applicable on special international rates

10 Full Grand Voyages, Back to back and combination bookings

11 There is a three cabin limit per Card member, per sailing.

Silversea Cruises

1 Benefits valid for bookings until 31 December 2016 for travel up to 31 December 2017.

2 Benefits applicable on voyages of 6 days or more.

3 This offer is based on SILVERSEA CRUISES published fares. It is not applicable for ‘net fare arrangements’.


5 Shipboard Credit must be requested at the time of booking. SILVERSEA CRUISES reservations must be notified.



International Shopping Programme Terms and Conditions

Barneys New York

concierge on the top floor of the store to establish eligibility and to identify any inclusions/exclusions.

2 This is a complimentary benefit. Cardmembers must demonstrate their eligibility by either presenting their eligible American Express® Card or eligible voucher at the Barneys New

purchases must be made with an eligible American Express Card.

or grievances related to the benefit fulfilment.

4 Benefits are subject to availability.

5 Cardmembers should review store opening hours and note the

6 The personal shopping benefit can only be booked via the Cardmembers concierge for your American Express® Card and the booking should be made at least 48 hours in advance.

7 This benefit is available until 28 February 2016.

8 The time permitted with the personal shopper is flexible and will be determined once the booking has been finalized between

9 Complimentary delivery is available within Manhattan Monday through Friday; same day delivery is available before 6pm; after 6pm deliveries are made next day. Saturday deliveries are made same day before 5pm; next day after 5pm. Cardmember should review the terms of delivery with the merchant.

10 Simple tailoring requests will be completed within 48 hours and complex tailoring requests may take up to 10 business days to complete. If an issue arises with the alteration, the item can be returned for a refund or store credit.

Sales typically occur twice yearly around end of November and

8 The benefit is available for lunch or dinner on any day of the week, unless otherwise noted. Blackout dates apply, please check with individual restaurants when booking.

9 Should an American Express Cardmember face any issues including any failure to fulfil the benefit, please contact the relevant restaurant. Alternatively, American Express Cardmembers may contact American Express Customer Services by calling the number on the back of their Card.

Shangri-La Hotel, Kuala Lumpur

1 Offer is valid until 30 June 2015 and is only applicable for food bill from the regular menu only.

2 Offer is applicable to The Platinum Card issued by Maybank Malaysia.

3 The Platinum Card must be used to enjoy the savings and only one Card can be used per reservation, table or group.

4 Savings are not applicable to outside catering, room service, takeaway or banquet.

5 Promotion is not applicable on Eve to Third Day of Chinese New

only), Father’s Day (lunch only), first 3 days of Hari Raya Puasa,

(dinner only).

amend the privileges accorded at any time without prior notice.

Starwood Hotels & Resorts Malaysia

1 Privileges are valid from now until 31 December 2015, unless otherwise stated.

2 Payment must be made with The Platinum Card issued by Maybank Malaysia.

3 Dining privileges are limited to a maximum of 6 people.

4 The promotion is not applicable to alcoholic beverages and cigar lounges.

5 Blackout dates apply for accommodation offer.

6 Privileges cannot be exchanged for cash or be used in conjunction with other promotional programmes, offers, vouchers or privilege cards.

7 Privileges are not applicable during breakfast period, Prego Branzo (Champagne Brunch) at The Westin Kuala Lumpur and Sunday Roast at Le Méridien Kuala Lumpur.

8 Privileges are applicable to lunch and dinner buffets at participating restaurants.

9 The dining privileges are not applicable for lounges and pool bars as listed below:

Splash Pool Bar

The Japanese Restaurant

Lounge

Pool Bar

10 Privileges are subject to participating restaurants and hotels terms and conditions.


advance of the sale. The items are authorised at the time of purchase and then the merchandise is held until sale actually begins, at which point Cardmembers can collect the items.

Burberry

1 Cardmembers should review the benefit with Burberry to establish eligibility and to identify any inclusions/exclusions.

2 This is a complimentary benefit. Any purchases must be made with an eligible American Express Card.

3 Cardmembers should contact Burberry for any issues or grievances related to the benefit fulfilment.

4 Cardmembers should review participating stores and opening hours.

5 Complimentary delivery is for local city addresses, home or hotel only. Please check with store for restrictions.

American Express Concierge. Burberry Private Clients Consultant can only be booked via phone call, and should be booked at least 48 hours in advance.

7 Burberry Private Clients Consultant will only be available at the time confirmed by the American Express Concierge.

8 Benefit is available until 31 October 2016.

9 Customer name and phone number will be shared with Burberry for booking requirements.

10 Assortment and sizing of merchandise is at the discretion of Burberry.

Donna Karan New York

issues or complaints.

2 Cardmembers should review the benefit with Donna Karan New

any inclusions/exclusions.

3 Cardmembers must demonstrate their eligibility by either presenting their American Express Platinum Card, eligible

Concierge. Any purchases must be made with an eligible American Express Card.



6 Cardmembers should review the terms of delivery with the

7 Complimentary delivery is for local city addresses, home or hotel only. Please check with store for restrictions.

8 Complimentary tailoring is not available on sale items.

9 Personal shoppers must be booked through the American

Express Concierge and appointments should be made at least 48 hours in advance. Cardmembers name and phone number

purposes.

10 This benefit is available until 11 March 2016.

11 The time permitted with the personal shopper is flexible and will be determined once the booking has be finalised between

Forzieri

before redeeming to establish eligibility and to identify any inclusions/exclusions.

2 Benefit is not available in France and Italy and is subject to availability in all other markets.

3 This is a complimentary benefit. Cardmembers must

purchases with an eligible American Express Card.

grievances related to the benefit fulfilment.

5 Cardmembers should refer to the policies and terms and

6 Complimentary shipping is available for standard shipping only.

7 Discount offer cannot be combined with any other offers and the Cardmember is responsible for confirming that the discount has been applied.

8 Discount is not valid on sale items.

9 The Cardmember is responsible for paying any additional taxes and charges.

10 Assortment and sizing of merchandise is at the discretion of

11 Fine jewellery and home decor products are excluded from

12 This benefit is available until 25 June 2016.

Key To Madison Avenue

1 To redeem the benefit, Cardmembers must demonstrate eligibility to Key to Madison Avenue.

3 Purchases must be made using eligible American Express Card

4 Key to Madison Avenue should be the first point of contact to resolve any issues with the benefit.


conditions.

7 For the avoidance of doubt, American Express is not responsible for the sourcing and/or fulfilling of any offers, merchandise,



Cardmember’s error (unless specified otherwise by merchant).

9 Complimentary tailoring available for in store purchases, excluding Denim and sale items.

10 The time permitted with the personal shopper is flexible and will be determined once the booking has been finalised between MATCHESFASHION.COM and the Cardmember.

11 Any additional benefits would be available in store only and will be specified by MATCHESFASHION.COM.

12 This benefit is available until 20 March 2016.

13 Event bookings must be made through the Cardmembers concierge for their American Express® Card.

14 American Express Shopping Night Times are organised by MATCHESFASHION.COM and Cardmembers should review communications from MATCHESFASHION.COM for participating stores and logistics.

15 For private shopping, hours are subject to availability and are not available for groups. MATCHESFASHION.COM will not wait more than 15 minutes past agreed upon time.

16 Only one code would be allowed to be redeemed per transaction online.

Thomas Pink

1 Offer is valid till 23 February 2016.

2 Cardmembers should review the benefit with Thomas Pink before the booking to establish eligibility and to identify any inclusions/exclusions.

3 This is a complimentary benefit. Cardmembers must demonstrate their eligibility by either presenting their Platinum Card at the till point in store at Thomas Pink, presenting an eligible voucher to the customer service reception or by

Card. Any purchases must be made with an eligible American Express® Card.

4 Cardmembers should contact Thomas Pink for any issues or grievances related to the benefit fulfilment.



7 Complimentary delivery is for local city addresses, home or hotel only. Please check with store for restrictions. If in store, Cardmember would present his/her card at the till point to claim the free home delivery within a one mile radius. If a hotel order, Cardmembers need to pay with an eligible American Express® Card.

8 To book delivery, the Cardmember should contact Thomas Pink.

9 The following stores will offer a home/hotel delivery in the radius of one mile of the store, London: Jermyn Street, Sloane

products, and/or services featured or mentioned on the Website. Any issues, complaints or queries should be directed directly by Cardmember to the participating retailer or manufacturer.

have no liability to you, with respect to merchandise, products, and/or services featured or mentioned on the Website, including items or services that are illegal, offensive or illicit, or may otherwise violate this Agreement.

9 To take advantage of these special offers, purchases must be made with your American Express Card and be accompanied with the Key To Madison Avenue Card (printed or on your mobile device).

10 Key to Madison Avenue Voucher must be shown to receive the offer. One voucher can be used for more than one special offer and is valid for multiple visits and multiple boutiques.

11 To receive the offer, payment must be paid on your American Express Card.

Company, the US Department of Commerce, nor its third party service providers make any warranties with respect to any of the merchandise, products, and/or services featured, mentioned, or sold on or through the Key to Madison Avenue Website or Programmme. Please visit keytomadisonavenue.com/terms.html for more details.

13 Offers/Merchants may vary from time to time. Please check website for latest merchant participants and offers anytime atkeytomadisonavenue.com/premium

MATCHESFASHION.COM

1 Cardmembers should review the benefit with MATCHESFASHION.COM before redeeming to establish eligibility and to identify any inclusions/exclusions.

2 This is a complimentary benefit. Cardmembers must demonstrate their eligibility online by registering through the link provided by American Express or in store by either

concierge for their American Express® Card. Any purchases must be made with an eligible American Express® Card.

3 Cardmembers should contact MATCHESFASHION.COM for any issues or grievances related to the benefit fulfilment.


opening hours and participating locations.

6 Complimentary shipping is available on standard shipping only.

7 Cardmember should review the MATCHESFASHION.COM shipping policy before initiating a transaction online.

8 Any additional charge (if applicable) shall be paid by the


Street, Bloomfield Street, Canary Wharf, White City, Edinburgh, Glasgow, Dublin, Manchester; France: Francois 1er; USA: Madison Avenue, 6th Avenue, San Francisco, Washington DC, Boston Copley, Las Vegas, Caesars Palace, Time Warner Center, Los Angeles, Bal Harbour.

10 For USA delivery, Cardmember must be present in store to order.

11 The time permitted with the personal shopper is flexible and will be determined once the booking has been finalised between Thomas Pink and the Cardmember.

12 Any additional benefits would be available at Thomas Pink only.

13 The private shopping benefit is available in stores only and must be booked by calling through to the Cardmembers concierge for their American Express® Card.

14 American Express Shopping Nights may be organised by Thomas Pink and Cardmembers should review communications from Thomas Pink for participating stores and logistics.

15 For private shopping, hours are subject to availability and are not available for groups. Thomas Pink will not wait more than 15 minutes past agreed upon time.

16 If a Cardmember provides any personal information to Thomas Pink while enrolling for the loyalty programme, American Express® is not liable for the treatment of that personal information by Thomas Pink.

17 All information provided to Thomas Pink to enrol in the In The Pink loyalty programme is provided at the discretion of the Cardmember. American Express® takes no liability for the treatment of that data.

American Express Selects Terms and Conditions

Please refer to americanexpress.com.my for full terms and

shopping and lifestyle privileges.

Membership RewardsSM Terms and Conditions

1 DEFINITIONS

“MBB” means Malayan Banking Berhad, a company incorporated in Malaysia with its registered office at 14th Floor, Menara Maybank, 100 Jalan Tun Perak, 50050 Kuala Lumpur.

The Platinum Card®, the American Express® Platinum Credit Card, the American Express® Gold Card, the American Express® Gold Credit Card and the American Express® Card issued and authorised by MBB.

account for any of The Platinum Card®, the American

Express® Platinum Credit Card, the American Express® Gold Card, the American Express® Gold Credit Card and the American Express® Card issued and authorised by MBB.

Express Card that is authorised by MBB.

MBB receives the application for enrolment in the Membership Rewards Programme, either with or without Frequent Traveller Option. The enrolment date remains the same in the event of transfer from Frequent Traveller

defined hereunder.

commencing on the Programme Enrolment Date and each

airline’s frequent flyer programme or a participating hotel’s frequent guest programme.

Frequent Traveller Rewards through the Programme.

transferring Points to Frequent Customer Programmes and such other rewards as may be added from time to time.

provided through the Programme other than Frequent Traveller Rewards including gift item, rewards certificate, voucher, shopping, dining, entertainment, financial services, travel, unique experience rewards and such other rewards as may be added and/or available from time to time as reflected in the website at americanexpress.com.my and/or communicated through any other medium that MBB deems fit.

Card Account held by basic Cardmembers which are enrolled in the Programme and linked for the purpose of accruing points. Only those American Express Card Account billed in the same currency may be linked. MBB will designate one of the Linked Accounts as the primary account.

through the Programme and referred to as Membership RewardsSM Points.

SM Programme which allows Cardmembers to accumulate points on their spending on the American Express Card and the points can be exchanged for a wide variety of rewards

Traveller Rewards.



of reinstatement, where it will be billed on the reinstatement

Cardmember/(s) request for cancellation of enrolment no later than 30 days after anniversary date. Failure by the “Cardmember/(s)” to pay the fee stipulated in the billing statement within 45 days from the date contained in the bill shall result in the disqualification of participation by the Cardmember/(s) in this Programme.

4 POINTS ACCRUAL

4.1 Every eligible Cardmember/(s) of this Programme will accrue two (2) Points in the Programme Account for every RM1.00 charged to the Linked Accounts of the Cardmember/(s), unless advised otherwise on promotion basis from time to time, subject to the following exclusions:

(a) Charges processed and billed prior to the Enrolment Date or charges prepaid prior to the first billing statement for that account following the Programme Enrolment Date.

(b) Gold Card Draft, Cash Advance and other cash services. (c) American Express Travellers Cheque purchases. (d) Charges for dishonored cheques.

charges and American Express Card Account finance charges.

(f) Late payment and referral charges. (g) Tax refunds from overseas purchases. (h) Any other exclusions as notified by MBB from time to

time.4.2 Adjustments will be made to the points accrued in a

Programme Account if there are any credits posted to a Linked Account including those arising from returned goods or services or from billing disputes.

4.3 Maybank reserves the right to deduct or recompute any Membership RewardsSM points earned to the Cardmembers’ Credit Card account or Charge Card account for the purpose of correcting any errors or inaccuracies in the allocation of the Membership RewardsSM points.

4.4 Points accrued in a Programme Account are not the property of the “Cardmember/(s)” and are not transferable, whether by operation of law or otherwise, either to any person or entity or Programme Account.

4.5 Points accrued in the Programme Account is not exchangeable for cash.

5 POINTS EXPIRATION

5.1 Frequent Traveller Option Points If the “Cardmember/(s)” who enrolled in the Frequent

Traveller Option cancels his enrolment in the Frequent Traveller Option, the earned points which have not been redeemed for rewards or transferred to any participating

Account opened for Cardmembers.

2 ELIGIBILITY & ENROLMENT

2.1 Participation and enrollment in the Programme (either with or without Frequent Traveller Option) is open to all “Cardmember/(s)” residing in Malaysia holding an American Express Card subject to the following conditions:

(a) Basic Corporate “Cardmember/(s)” are only eligible to enrol in the Programme to exercise the Frequent Traveller Option and this enrollment must be approved by the company of the Corporate Cardmembers and MBB. Successfully enrolled Corporate Cards from the same company cannot be pooled into one Programme Account. Any points earned in respect of individual Corporate Cards are accrued to the respective Corporate Cardmembers for their personal use and not to the Corporate account.

(b) Except as otherwise stated herein, all “Cardmember/ (s)” enrolled in the Programme may redeem

who enrol in the Programme with Frequent Traveller Option and pay the relevant fees imposed for exercising

Rewards. (c) Points earned by any additional American Express Card

connected to the basic American Express Card Account will automatically accrue to the basic American Express Card Account. The said additional American Express Card cannot be enrolled separately from the basic American Express Card.

(d) Line of credit accounts of “Cardmember/(s)” are of good standing (i.e. not overdue or in collection) at the Enrollment Date.

(e) Only Linked Accounts in good standing (i.e. not overdue or in collection) at the Enrolment Date are eligible for enrollment.

(f) Any other conditions of eligibility as may be imposed by MBB from time to time.

A Cardmember would be eligible to participate in this Programme if the abovementioned conditions and the rest of the terms and conditions herein stated are complied with.

3 FEES

3.1 Frequent Traveller Option

There is an annual fee of RM50 (for Personal and Gold Credit Cardmembers) and RM100 (for Corporate Cardmembers) for participation in the Programme with Frequent Traveller Option. MBB will issue a billing statement to the eligible Cardmember/(s) who is enrolled in this Programme on the Enrollment Date and annually thereafter (except in the case


Frequent Customer Programme, may be carried over as for

redeemed for all rewards provided through the Programme other than the Frequent Traveller Rewards. However, if the Cardmember fails to redeem his points before cancellation of his card, the earned points will be forfeited.

There is no expiry date for points earned by “Cardmember/

participating in the Programme provided, however MBB reserves the right to institute an expiry date for points whether points have already been accrued thereafter. However, if the Cardmember fails to redeem his points before cancellation of his card, the earned points shall be forfeited.

Traveller Option

enroll in the Frequent Traveller Option under the Frequent Traveller Rewards upon payment of the transfer fee of RM50, there will be no expiry date for points already earned in the

provided always that the Cardmember/(s)” shall not be

Traveller Rewards to the Frequent Traveller Rewards.

6 NOTICE OF ACCUMULATED POINTS

MBB will notify the basic Cardmember/(s)” in the monthly card statement of the primary account on the number of points accrued at the statement date.

7. POINTS REDEMPTION

7.1 Points may be converted or redeemed provided all enrolled Linked Accounts are in good standing at the time of the redemption request (including a request to transfer Points to the participating Frequent Customer Programme).

7.2 Points accrued in a Programme Account can only be redeemed by basic Cardmember/(s)”.

7.3 By redeeming a reward, “Cardmember/(s)” release MBB, its subsidiaries and affiliates from any and all liability in respect of the redemption or use of any reward, or other participation in the Programme.

7.4 Any dispute concerning goods or services received as a reward under the Programme shall be settled between “Cardmember/(s)” and the service establishment and/or supplier which supplied the goods or services. MBB shall bear no responsibility in investigating or resolving such disputes or for the dispute itself and neither shall MBB be responsible in replacing or cancelling any redemption as a result of such dispute.

7.5 MBB is not responsible for lost or stolen rewards, rewards certificates, vouchers or tickets.

7.6 Redeemed rewards once received and accepted by MBB cannot be exchanged, revoked, cancelled, replaced, or transferred to cash, or credit under any circumstances.

7.7 Once the accrued points in a Programme Account have been redeemed for any reward in the Programme including a transfer of points to a participating Frequent Customer Programme, such points shall be deemed extinguished and shall not be reinstated into the Programme Account.

7.8 Information supplied on the redemption of certain rewards may be used by MBB or the service establishments that provide the rewards for administrative and marketing purposes and the Cardmember/(s) acknowledges, authorises and consents to the disclosure of such information.

7.9 MBB reserves the right in its sole discretion to cancel, change or substitute the rewards or the Programme conditions and/or any of these terms and conditions at any time without giving any prior notice nor assigning any reason whatsoever to Cardmember/(s)”.

8 REDEEMING NON-FREQUENT TRAVELLER REWARDS

insufficient points will be rejected.8.2 MBB gives no representation or warranty with respect to the

suitability for any purpose under the Programme. Any

shall be settled between the Cardmember/(s) and the supplier. Cardmember/(s)” are to liaise directly with the manufacturer for such warranty information.

certificates/vouchers issued by suppliers cannot be encashed and are valid for use until the date specified and subject to terms and conditions therein. If they remain unused after the specified date, the certificates/vouchers will lapse and will not be replaced.

Traveller Rewards is unavailable, MBB will replace it with a

Rewards are available while stocks last and MBB reserves

Traveller Rewards featured herein with different products, colour, model or services without giving any prior notice nor assigning any reason whatsoever to Cardmember/(s).

8.5 All rewards are subject to availability and certain restrictions may apply. The redemption procedure and the terms and conditions of each reward are set forth in the rewards voucher issued to Cardmember/(s).



9.6 MBB shall be entitled to use and/or disclose to any third party including the participating merchants/suppliers any information pertaining to Cardmember/(s)” and their American Express Card Account and other information supplied to MBB in respect of the redemption in the Programme.

Rewards is obliged to present ID documentation to the delivery staff, failing which the delivery staff has the right to

Rewards to MBB as unclaimed.

of written acknowledgement of receipt of the rewards/rewards certificate/vouchers by occupants at the delivery address, and where such address is an office receipt by any office staff, it shall be deemed to be the acknowledgement of Cardmember/(s)”.

Traveller Rewards upon expiry of 21 days from the date of the redemption order, it is the responsibility of Cardmembers to inform MBB no later than 2 months from the expiry of the 21 days whereupon MBB will arrange for the delivery of the

(s)” shall have no right of recourse against MBB whatsoever upon the expiry of the said 2 months and Cardmembers shall be deemed to have had received and accepted the

9.10 Cardmember/(s)” or their authorised representative is

Traveller Rewards arrive damaged or faulty, the

original state and packaging at the Cardmember/(s)” own cost within 3 days from receipt date to the delivery person. A replacement will be delivered within 14 days of the return of

Rewards shall be borne by Cardmember/(s)”. The right for

Traveller Rewards within 3 days.

Rewards items.9.12 The Cardmember/(s)” authorise MBB to debit their card

accounts for the delivery cost of replacement without informing Cardmembers the amount or date of debit. The

accept any other mode of payment for the delivery replacement.

8.6 Any additional meals, transportation or accommodation arrangements made in connection with any reward will be the sole responsibility of Cardmember/(s)”.

8.7 In the event that the reward redeemed is a cash voucher, and the Cardmember/(s) purchase goods or services in excess of the value of the cash voucher, Cardmember/(s)” shall use the American Express Card or cash to pay the difference to the participating service establishment.

8.8 Unless otherwise specified, the shopping reward in the form of a privilege card or a cash certificate shall not be used in association with other special offers offered by the service establishments during sales or in contravention of the terms and conditions stipulated in the said privilege card or cash certificate.

8.9 Unless otherwise specified, all dining rewards which take the form of a set menu are inclusive of service charge but excludes alcoholic drinks and other beverages.

8.10 Issuance of a dining, travel or hotel rewards certificate does not constitute a reservation. The rewards certificate holder is responsible for making all reservations and notifying the participating service establishments of the reward(s) that they intend to redeem before making any redemption.

9 DELIVERY OF NON-FREQUENT TRAVELLER REWARDS

9.1 Cardmember/(s)” shall provide an address in Malaysia to

will not be made to a P.O. Box address.

Cardmember/(s)” who are outside of Malaysia (other countries) notwithstanding that the Cardmember/(s)” agree to pay for the delivery charges.

9.3 Delivery of any document e.g. Rewards certificate or vouchers will be sent via registered post. In the event Cardmember/(s)” are not available to receive the said rewards at the delivery address, Cardmember/(s)” shall liaise directly with the courier service company at the specified time frame and location as stated in the “attempt card” (dropped by the courier service company) to collect the document.

9.4 MBB is under no obligation to replace any lost vouchers/rewards certificates should Cardmember/(s)” fail to collect the document(s) on time as specified in the “attempt card”. It is the responsibility of Cardmember/(s)” to liaise directly

documents.

21 working days from the date of the redemption order. A redirection fee of RM10 will be debited to Cardmember/(s)” accounts for any change in delivery address. Change of

Traveller Rewards have not been sent out to Cardmember/(s)”.


10 REDEEMING FREQUENT TRAVELLER REWARDS

10.1 Points may be converted into any one or more participating Frequent Customer Programme.

10.2 To convert accrued points to any participating Frequent Customer Programme, Cardmember/(s)” must first join or be a member of the applicable programme. Enrollment in such programmes is the responsibility of Cardmember/(s)”. The Frequent Traveller Rewards will be transfered within 21 working days from the date of the redemption order.

10.3 The conversion rates for points into participating Frequent Customer Programme, minimum points transfer and incremental transfers vary among participating Frequent Customer Programme. Details are communicated on a regular basis. In any event Cardmember/(s)” should telephone the Membership RewardsSM Customer Service

10.4 All miles conversion must be made from the Principal to its Principal Frequent Customer Programme in which they are enrolled in. Any third party transfers will not be entertained.

10.5 Cardmember/(s)” are subject to and must comply with the terms and conditions attached to the participating Frequent Customer Programmes in which they are enrolled.

10.6 MBB assumes no responsibility for points converted from Cardmember/(s)” Programme Account into a participating Frequent Customer Programme or for the actions of any participating airline or hotel in connection with its Frequent Customer Programme or otherwise.

10.7 The participating airlines or hotels in the Frequent Customer Programme are subject to change without giving any prior notice.

10.8 American Express Card travel insurance and benefits, including but not limited to those listed below, will not apply to flights taken and bought under the with frequent flyer tickets programme, including frequent flyer tickets obtained by using points converted from a Programme Account:

(a) Travel Accident Insurance (b) Travel Inconvenience Reimbursement PlanInsurance and travel benefit programmes expressly offered under the frequent flyer ticket programme are an exception to the foregoing provided that the Cardmembers have enrolled in such frequent flyer ticket programme, paid the fee for enrolling in the relevant frequent flyer ticket programme and complied with the terms and conditions of particular programme.

11 PROGRAMME ACCOUNT

11.1 If any Linked Account is not in good standing, Cardmember/(s)” enrollment in the Programme may be cancelled or points accrued in the Programme Account may be forfeited. Cardmember/(s)” enrollment in the Programme may also be

disqualified and/or the points accrued may be forfeited due to failure by Cardmember/(s)” to adhere to the terms and conditions governing the American Express Card Account or the Programme.

11.2 If any Cardmember/(s)” cancel all basic cards, or if for any reason MBB cancels any Linked Account(s), any points accrued in the Programme Account will at the discretion of MBB be suspended and will not be capable of conversion or redemption. If any such American Express Card Account are reinstated by Cardmember/(s)” or if MBB reinstates the Linked Accounts within one year of cancellation, any points accrued in the Programme Account of Cardmember/(s)” may be converted into a participating Frequent Customer Programme or redeemed for rewards subject to the terms and conditions of the Programme.

11.3 If eligible Cardmember/(s)” whom have more than one basic American Express Card Account, voluntarily cancels any such card account and at least one basic card account remains, any points accrued in the Programme as a result of charges billed to the cancelled card may be transferred to any remaining American Express Card Account in their names.

12 GENERAL

12.1 MBB assumes no responsibility for any loss of whatever nature resulting from the redemption of either Frequent

by Cardmember/(s) in the Programme and/or ineligibility of participation by Cardmember/(s) in the Programme and/or any losses arising in any manner whatsoever.

12.2 MBB reserves the right at its absolute sole discretion to vary, delete, amend or modify any of these Terms and Conditions or terminate the Programmes it deems necessary. In such a case, MBB shall give advance notice of 21 working days by posting the changes, amendments, variations or

or www.maybank2u.com or by any other mode that MBB deems fit.

12.3 Fraud and abuse relating to the earning of points in the Programme or redemption of rewards including transfer of points to participating Frequent Customer Programmes, may result in forfeiture of accrued points as well as cancellation of a Programme Account.

12.4 All questions or disputes regarding eligibility for the Programme or the eligibility of points for accrual or redemption of rewards including transfer of points to a participating Frequent Customer Programme shall be final, conclusive and at MBB’s sole and absolute discretion.

12.5 The Programme Account is not transferable and/or assignable.



12.6 MBB’s failure to enforce a particular term and condition does not constitute a waiver of that Term and Condition by MBB.

13 GOVERNING LAW These terms & conditions are governed by the Laws of Malaysia.

Maybank Card Centre 7th Floor, Menara Maybank, 100 Jalan Tun Perak, 50050 Kuala Lumpur, Malaysia.

American Express is a trademark of American Express. The American Express Card is issued by Malayan Banking Berhad pursuant to a license from American Express.

Documents

Platinum Benets Terms and Conditions · Travel Terms and Conditions 08 Partner Loyalty Programmes Terms and Conditions 10 Hotels Terms and Conditions 11 Golf Terms and Conditions