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POSTAL INNOVATION PLATFORM CONFERENCE

POSTAL INNOVATION PLATFORM CONFERENCE · 18 ppt. Employee Engagement. 14 ppt. Active Leadership. 13 ppt. Learning & Development. ... • All programs to be facilitated by DHL …

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Page 1: POSTAL INNOVATION PLATFORM CONFERENCE · 18 ppt. Employee Engagement. 14 ppt. Active Leadership. 13 ppt. Learning & Development. ... • All programs to be facilitated by DHL …

POSTAL INNOVATION PLATFORM CONFERENCE

Page 2: POSTAL INNOVATION PLATFORM CONFERENCE · 18 ppt. Employee Engagement. 14 ppt. Active Leadership. 13 ppt. Learning & Development. ... • All programs to be facilitated by DHL …

CERTIFIED PROGRAMS

RICK JACKSON 10th SEPTEMBER 2015

Page 3: POSTAL INNOVATION PLATFORM CONFERENCE · 18 ppt. Employee Engagement. 14 ppt. Active Leadership. 13 ppt. Learning & Development. ... • All programs to be facilitated by DHL …

FILM

INNOVATION FILM

Page 4: POSTAL INNOVATION PLATFORM CONFERENCE · 18 ppt. Employee Engagement. 14 ppt. Active Leadership. 13 ppt. Learning & Development. ... • All programs to be facilitated by DHL …

EXPRESS EOS RESULTS DEMONSTRATE POSITIVE IMPACT OF CERTIFIED PROGRAMS

EOS Results(EXP Global)

2010-2014

Strategy 18 ppt

Employee Engagement 14 ppt

Active Leadership 13 ppt

Learning & Development 14 ppt

2010 2011 2012 2013

68 79 80 83

68 75 77 79

69 75 77 80

69 76 77 80

2014

86

82

82

83

Introduction in 2012

Introduction in 2010

Page 5: POSTAL INNOVATION PLATFORM CONFERENCE · 18 ppt. Employee Engagement. 14 ppt. Active Leadership. 13 ppt. Learning & Development. ... • All programs to be facilitated by DHL …

CIS OVERVIEW

Page 6: POSTAL INNOVATION PLATFORM CONFERENCE · 18 ppt. Employee Engagement. 14 ppt. Active Leadership. 13 ppt. Learning & Development. ... • All programs to be facilitated by DHL …

WHAT ARE THE SUCCESS FACTORS?

Page 7: POSTAL INNOVATION PLATFORM CONFERENCE · 18 ppt. Employee Engagement. 14 ppt. Active Leadership. 13 ppt. Learning & Development. ... • All programs to be facilitated by DHL …

OUR FOCUS

MOTIVATED

PEOPLE

GREAT SERVICEQUALITY

LOYALCUSTOMERS PROFITABLENETWORK

Page 8: POSTAL INNOVATION PLATFORM CONFERENCE · 18 ppt. Employee Engagement. 14 ppt. Active Leadership. 13 ppt. Learning & Development. ... • All programs to be facilitated by DHL …

THE SUCCESS FACTORS OF CIS

Page 9: POSTAL INNOVATION PLATFORM CONFERENCE · 18 ppt. Employee Engagement. 14 ppt. Active Leadership. 13 ppt. Learning & Development. ... • All programs to be facilitated by DHL …

CEO SPONSORSHIP, OWNERSHIP AND ACTIVE INVOLVEMENT

Page 10: POSTAL INNOVATION PLATFORM CONFERENCE · 18 ppt. Employee Engagement. 14 ppt. Active Leadership. 13 ppt. Learning & Development. ... • All programs to be facilitated by DHL …

GMB SPONSORSHIP, OWNERSHIP AND ACTIVE INVOLVEMENT

Page 11: POSTAL INNOVATION PLATFORM CONFERENCE · 18 ppt. Employee Engagement. 14 ppt. Active Leadership. 13 ppt. Learning & Development. ... • All programs to be facilitated by DHL …

• 100,000 people over more than 220 countries and territories• Accepted by all cultures• Translated into languages that cover 95% of the target population• No program should take longer than a year to implement• All programs to be facilitated by DHL Express people

AMBITIOUS CHALLENGES

Page 12: POSTAL INNOVATION PLATFORM CONFERENCE · 18 ppt. Employee Engagement. 14 ppt. Active Leadership. 13 ppt. Learning & Development. ... • All programs to be facilitated by DHL …

• 100,000 people over more than 220 countries and territories• Accepted by all cultures• Translated into languages that cover 95% of the target population• No program should take longer than a year to implement• All programs to be facilitated by DHL Express people• All countries to begin rollout simultaneously• CIS Country Champions to be appointed in every country• Planning and Execution to be managed locally from Central Global Guidelines• Global Funding Mechanism in place• Global Communication Strategy in place

AMBITIOUS CHALLENGES

Page 13: POSTAL INNOVATION PLATFORM CONFERENCE · 18 ppt. Employee Engagement. 14 ppt. Active Leadership. 13 ppt. Learning & Development. ... • All programs to be facilitated by DHL …

HOW DID WE DRIVE ENGAGEMENT?

Page 14: POSTAL INNOVATION PLATFORM CONFERENCE · 18 ppt. Employee Engagement. 14 ppt. Active Leadership. 13 ppt. Learning & Development. ... • All programs to be facilitated by DHL …

100,000 CERTIFIED INTERNATIONAL SPECIALISTS

Page 15: POSTAL INNOVATION PLATFORM CONFERENCE · 18 ppt. Employee Engagement. 14 ppt. Active Leadership. 13 ppt. Learning & Development. ... • All programs to be facilitated by DHL …

ကြၽႏု္ပ္တို ႔၏ ႏိုင္ငံသို႕ ၾကိဳဆိုပါသည္။

ကြ်ႏု္ပ္တို႔ စီးပြားေရးလုပ္ငန္း

AUSRüSTUNG UND VORBEREITUNG

• Sind deine Barcode-Leser/Scanner/Computer einsatzbereit?

• Sind die Computer angemeldet und auf die Frachtzielorte eingestellt?

• Siehst du die Anzeige deines Terminals, und kannst du die Meldungen lesen, wenn du beim Verladen scannst?

• Lege Consolidationbags aus Kunststoff/Leinen für kleine Sendungen neben der Ladeeinheit bereit.

• Nutze grüne Bags für Dokumentensendungen, rote für Non-Document-Sendungen.

• Transparente Bags werden nur für Hub-Sortiergut verwendet.

PROCESO DE HUb Y GATEWAY EXAMPLE: HUB AND GATEWAY ACTIVITIESEjemplo: Actividades de HUb y Gateway

TRÁNSITO DESDE HUb/ GATEWAY

EL MATERIAL LLEGA

AL ALMACÉN

CARGA DE CAMIÓN/ AVIÓN

SALIDA DE CAMIÓN/

AVIÓN

DESCARGA

INFORME

CLASIFICACIÓN RECARGAPREPARAR

MATERIAL PARA AbANDONAR

ALMACÉN

DESCARGA DE CAMIÓN/

AVIÓN

LLEGADA DE CAMIÓN/AVIÓN

TRÁNSITO DEL CAMIÓN/AVIÓN

AL HUb/GATEWAY

SORTING

RAMPA

RAMPA

Compartment limit Zone limit

Compartment limit

• 貨件在地面的最大容量:公斤/平方米(磅/平方英呎)• 最大連續負載:公斤/米(磅/英呎)

範圍限制 累積的限制

間隔限制

機隊

每架飛機都有載重限制。

例如:�波音�757 收費載重量為�30,700 公斤/67,700 磅

Page 16: POSTAL INNOVATION PLATFORM CONFERENCE · 18 ppt. Employee Engagement. 14 ppt. Active Leadership. 13 ppt. Learning & Development. ... • All programs to be facilitated by DHL …

ПОМНИ, ЧТО ВНУТРИ

ЦЕННОСТЬ ДЛЯ ОТПРАВИТЕЛЯ• Выполнение заказов и

обещаний, данных клиентам.• Деловая репутация.• Сохранение и увеличение

прибыльности бизнеса.• Финансовые последствия.

ЦЕННОСТЬ ДЛЯ ПОЛУЧАТЕЛЯ• Выполнение заказов и

обещаний, данных клиентам.• Деловая репутация.• Возобновление производства. • Сохранение и увеличение

прибыльности бизнеса.• Финансовые последствия.

Source : Knowledgehub.local.gov.uk

Vrai : Le dollar américain, le yen, l'euro et la roupie indienne comportent également des symboles uniques mais ces derniers ne sont pas imprimés sur les billets

Faux

CONNAISSEZ-VOUS BIEN LA FINANCE ?

Q4. La livre sterling (£) est la seule monnaie à comporter un symbole unique imprimé sur chaque billet de banque.

Page 17: POSTAL INNOVATION PLATFORM CONFERENCE · 18 ppt. Employee Engagement. 14 ppt. Active Leadership. 13 ppt. Learning & Development. ... • All programs to be facilitated by DHL …

SENIOR MANAGEMENT FACILITATION

Untitled-1 1 08/05/2013 17:02

Page 18: POSTAL INNOVATION PLATFORM CONFERENCE · 18 ppt. Employee Engagement. 14 ppt. Active Leadership. 13 ppt. Learning & Development. ... • All programs to be facilitated by DHL …

CERTIFIED PROGRAMS – STRATEGY 2020

Page 19: POSTAL INNOVATION PLATFORM CONFERENCE · 18 ppt. Employee Engagement. 14 ppt. Active Leadership. 13 ppt. Learning & Development. ... • All programs to be facilitated by DHL …

FILM

FILM

Page 20: POSTAL INNOVATION PLATFORM CONFERENCE · 18 ppt. Employee Engagement. 14 ppt. Active Leadership. 13 ppt. Learning & Development. ... • All programs to be facilitated by DHL …

CFS

CERTIFIED FREIGHT SPECIALIS

T

★ ★

★ ★

★ ★

DHL FREIGHT ★

★ ★

★ ★

★CIF

CERTIFIED INTERNATIONAL FORWARDER

★★★★★★

D

HL GLOBAL FORWARDING ★

★★★★★

CLPCERTIFIED LOGISTICS PROFESSIO

NAL

★ ★

★ ★

★ ★

DEU

TSCHE POST DHL GROUP ★ ★

★ ★

★ ★

CSCS

CERTIFIED SUPPLY CHAIN SPECIALI

ST

★ ★

★ ★

★ ★

DHL SUPPLY CHAIN ★

★ ★

★ ★

Certified Specialists

for everything we do

CIS

CERTIFIED INTERNATIONAL SPECIALI

ST

★ ★

★ ★

★ DHL EXPRESS ★

★ ★

★ ★

EXPERTE

★ ★

★ ★

★ ★

POST - e

COMMERCE - PARCEL ★ ★

★ ★

★ ★

Page 21: POSTAL INNOVATION PLATFORM CONFERENCE · 18 ppt. Employee Engagement. 14 ppt. Active Leadership. 13 ppt. Learning & Development. ... • All programs to be facilitated by DHL …

THANK YOU