Subject Department
:House Keeping Index : Housekeeping
Policy Number : Approved By :
Effective Date : Page(s) :
Approved Date : Revised :
S. No
Topic General Service Policies and Procedures
Page No
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24
25 26 27 28 29 30 31
How to damp mop How to clean &defrost the refrigerator
Upholstery shampooing How to clean a bath tub How to strip and seal
the floor Behavior code Communications How to operate the scrubbing
machine Relocation / removal of plants Routine carpet maintenance
How to operate a vacuum cleaner Routine or daily floor maintenance
cycle Restorative carpet maintenance Restorative floor maintenance
cycle Periodic floor resurfacing cycle : scrub and recoat Interim /
periodic carpet maintenance How to scrub the floor How to polish
stainless steel &brass How to care and clean the sun umbrella
Furniture removal / relocation Floor care and maintenance How to
clean a telephone How to clean the toilet bowl How to care for your
equipment How to clean a hand basin How to dust mop the floor
Carpet &upholstery stain removal guidelines Carpet care and
maintenance How to operate the buffing machine How to buff the
floor Upholstery shampooing
4 5 6 8 9 11 13 15 16 18 21 23 25 27 30 32 35 37 38 39 40 48 49
50 51 52 54 55 58 59 62
32 33 34 35 36 37 38 39 40 41 42 43 43.1 44
Periodic surface restorative floor maintenance cycle How to
clean window blind How to clean window How to use the squeegee
Housekeeping hotel premises maintenance Cleaning elevators Cleaning
public restrooms Cleaning the hotel entrance Cleaning the lobby
nightly activities Cleaning the front desk area Cleaning corridors
What is cleaning schedule? Car Cleaning and Maintenance Water
damage treatment Guest Service Policies and Procedures
64 67 68 69 70 73 74 76 77 78 79 80 81 83
45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65
66 67 68 69 70 71 72
Key control Telephone courtesy Housekeeping telephone log
Signing in and out Repair and maintenance Behavior code
Communications Housekeeping terminology Attendance Housekeeping
computer codes Death of guest at the hotel How to enter the guest
room Key card system Housekeeping dos and donts In - suite minibar
Missing guest room items Dress code Gate pass Guest supplies for
sale Guest supplies control Handling complaints by telephone Guest
on loan items control Newspaper and magazines for the guest rooms
and public areas Property accidents Safety guidelines ( chemical )
Safety guidelines ( confidentiality ) Safety guidelines ( fire )
Safety guidelines ( report )
85 86 90 91 92 94 96 98 102 103 105 106 108 111 115 120 121 122
123 124 126 128 130 131 132 133 134 136
73 74 75 76 77 78 79 80 81
Safety guidelines ( general ) Special set-up / treatment Staff
lockers / personal property Staff entrance / time keeping Thefts
involving guests items Lost and found procedure Insect control
Discipline Vacations Laundry and Uniform Policies and
Procedures
138 140 142 143 144 145 147 148 150
82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101
102 103 104 105 106 107 108 109 110 111 112 113 114
Uniform exchange system Linen control Soiled linen collection
Rooms linen inventory Guest laundry services Sorting of soiled
linen Linen disposal Wet mattresses cleaning procedure Linen in and
out record sheet How to handle guest laundry and dry cleaning
Cleaning the laundry and uniform room Locker bags Collect guest
laundry Linen and laundry Delivery guest laundry Rules on the guest
floor Laundry opening and closing procedure Laundry do and dont
Linen flow chart Handle f&b linen Handle staff uniform Guest
laundry flow chart How to check guest laundry How to wash guest
laundry How to arrange guest laundry on hangers How to fold guest
laundry How to record guest laundry How to do billing guest laundry
Quality factors for trousers Quality factors for jacket/coat
Quality factors for shirt Quality factors for skirts, dresses,
blouses House Keeping Standards ( 24 Pages)
151 152 154 155 157 159 160 161 162 164 166 170 171 172 173 174
175 176 177 179 180 181 182 184 185 186 187 188 189 191 192 193
194
Subject Department
: How to Damp Mop : Housekeeping
Policy Number : Approved By :
Effective Date : Page(s)INTRODUCTION
Approved Date : Revised :
:
OBJECTIVESAlways Ensure That The Floor Has Been Dust Mop Or
Swept Before Damp Mop.
PROCEDURESWhat you will need: 1 x twin or single mopping buckets
& wringer 1 x damp mop Wet Floor sign Neutral cleaner
Fill the bucket with water and add the neutral cleaner in
according to manufacturers instruction. Put up the floor sign on
the floor to be mopped. When mopping a high traffic area, divide
the area into half so that the other half is still available for
traffic and also to ensure the floor just recently mop has enough
drying time. Soak the mop into the bucket and lightly squeeze the
excess water before mopping. The mop
should not be too dry or wet that it will be hazardous. Soak the
mop into the cleaning solution again before proceeding to another
area. Change the mop water if necessary.
Subject Department
:How To Clean &Defrost The Refrigerator : Housekeeping
Policy Number : Approved By :
Effective Date : Page(s)INTRODUCTION
Approved Date : Revised :
:
OBJECTIVES Thorough Clean And Defrost The Refrigerator Before
The White Ice Is Thick On The Freezer Box.
PROCEDURES Set the dial to defrost and switch OFF the main.
Remove all bottles and drink cans from the refrigerator. Remove the
shelves and fill the ice tray with hot water and place back inside
the freezer box to fasten defrosting. Wash and dry all shelves and
container. When all ice has melted, remove the ice tray. Refill the
ice tray with cold water and replace all fittings. Wipe all bottle
and drink cans before replacing. Switch ON and reset dial. Wash and
dry the exterior of the refrigerator.
Subject : Upholstery Shampooing Department : Housekeeping
Policy Number : Approved By :
Effective Date : Page(s)INTRODUCTION
Approved Date : Revised :
:
OBJECTIVESNecessary to restore the surface Appearance of
Upholstery
PROCEDURES What you will need: 1 x shampoo extraction machine 1
x upholstery tool / wand 1 x pail 1 x upholstery shampoo 1 x spray
bottle of Pre - spotter 1. Obtain the Machine Ensure that it is
complete with the necessary attachment and in good working
condition 2. Prepare the Solution Prepare according to the
manufacturers instruction Vacuum Suction clean the upholstery
especially all the corners to prepare the shampooing Pre - Spotting
Apply the pre - spotter to heavily soiled areas and lightly agitate
the stain with a soft brush. This will reduce the possibility of
over wetting and also eliminate the need for repeatedly passing the
tool over the area. Shampooing The hand tool should be moved
systematically over the surface of fabric using either: a/ the Long
stroke b/ the short strokes a/ the Long strokes applying pressure
as the tool is drawn backward over the fabric and just
overlapping
adjacent strokes OR b/ the Short strokes Moving the tool
backwards and forward in a zig zag fashion across each section of
the fabric, applying pressures in both directions. Continue until
all parts, including the front and the back of cushions, are
completed The direction for drawing the tool will depend on the
convenience of that particular piece of upholstery Suction /
Extract Pass the hand tool over each part of the upholstery using
the suction only 8. Use the crevice tool for tuck INS and corners.
Leave to dry. Clean the machine and all the tools before
storing
Subject Tub Department
: How To Clean a Bath Policy Number : : Housekeeping Approved By
:
Effective Date : Page(s)INTRODUCTION OBJECTIVESStep By Step
Procedures
Approved Date : Revised :
:
PROCEDURES Put a little water into the bath tub, add cleaner and
soak the rubber mat. (This should be done for the check - out rooms
) For an occupied room, roll the rubber mat with the bath mat and
leave aside to dry) 2. Squeeze the cleaning chemical on to the
scouring pad. Rinse the tiles with warm water to prepare for
scrubbing. Scrub the tiles and grouting from top to bottom. Scrub
the rubber mat, roll with a bath mat and leave to dry. When drying
the rubber mat pay special attention to around the buttons. (If not
dried properly, mildew will be encourage to grow) 4. Scrub the
whole bathtub in clockwise direction from inside to the outer rim.
All the while, rest your other hand on the edges of the tub. 3.
Release the stopper control and remove for cleaning. Remove any
hair or scum with a toothbrush. Clean the chrome fittings, the soap
dish, the overflow drain, the drainage and the grab bar. Ensure
that the drainage is free of scum or hair. 5. Clean and dry the
shower curtain. Make sure that the bottom of the curtain is sponged
completely. Shower curtain should be properly hooked and placed
OUTSIDE the bathtub. 5. Rinse the tub and fittings with hot water.
Check that NO soap is left on the tiles. 6. Dry the tub, tiles and
grouting with a clean dry cleaning cloth. Ensure that the tiles and
grouting are properly dried so as not to encourage the growth of
mildew.
Subject The Floor Department
: How to Strip and Seal Policy Number : : Housekeeping Approved
By :
Effective Date : Page(s)INTRODUCTION OBJECTIVES
Approved Date : Revised :
:
To Protect The Floor From Penetrating Dirt. Floor Sealer Should
Only Be Applied To A Completely Stripped Floor Surface And Never
Over Floor Finish. A Separate Mop, Mop Bucket And Wringer Should Be
Used For The Application. PROCEDURES Materials Needed: Conventional
Rotary Scrubber Wax Stripper Floor Sealer Mop & Wringer x 2
Bucket Scrubbing machine & Pad Wet Vacuum Wet Floor sign
Stripping pad
Scrapper Dust Mop
1. Prepare the Area Rope off the area to divert the traffic and
to prevent accident. Remove furniture from the area which needs to
be strip and seal. Dust Mop the floor. Remove any gum, stickers
etc. from floor surface 2. Prepare the Chemical & Equipment
Prepare the Stripping solution according to the instruction. 3.
Remove Old Wax Slosh the floor with the Stripper solution using a
string mop. Leave it for 5 minutes. This is to allow the stripper
to soften and melt the wax. With a scrub pad soak with the stripper
solution, clear old wax from the corners and edges. Scrub with a
scrubbing machine the floor. 4. Rinse & Dry Using the Wet &
Dry Vacuum, pick up the stripper and old wax. Apply water to the
floor. Pick up the dirty water. Repeat the process until the floor
has been thoroughly rinsed OFF. Where pick up is required with mop,
use a clean mop ; never use the same mop that has been used for the
stripping solution Observe the floor to ensure a clean & even
appearance. All marks and old sealer should be removed. If not,
repeat the scrubbing a Allow the floor to thoroughly dry. 4. Apply
Sealer NEVER RE - SEAL a floor that has NOT been THOROUGHLY
scrubbed - floor discoloration will quickly develop due to soil
entrapment. Film integrity or adhesion problem will also occur
Prepare the sealer according to instruction. Generally, rayon or
rayon blend mop are preferred over cotton mops
For applying floor finish and sealer. Compared to cotton mops,
rayon will not leave lint, does not have natural oil, which could
interfere in the application Using a CLEAN mop, dip into the
solution and remove any excess to polish the floor from left to
right and back. Start with the area farthest from the door, or
wherever you will exit. Ensure that the area is properly covered
with the first coating. If applying more than one coat, keep 6 away
from the baseboard on the FIRST coat. Only on the final coat, apply
near the baseboards. Allow to dry for about 10 - 15 minutes. Allow
adequate drying time between coats. Various factors are involved in
the drying time - thickness of coat, temperature, humidity and
ventilation- generally adequate drying time falls between 30 - 45
minutes range For extremely low ventilated areas, use a fan to
improve the airflow Repeat procedures for next three coatings.
Three coats are recommended for a High Gloss and durability. Leave
the wax to harden. It is advisable to leave it overnight before
buffing to bring up the shine. 5. Clean and store all equipment
6. Daily Maintenance Buff the floor daily to bring out the
shine, to remove any scuff marks and to postpone the costly
stripping and refinishing cycle.
Subject Department
: Behaviour Code : Housekeeping
Policy Number : Approved By :
Effective Date : Page(s) :
Approved Date : Revised :
INTRODUCTION OBJECTIVES A guide to meeting the expectations of
the guest of us, the hotel staff- The Way We Behave Is How We Will
Be Judged PROCEDURES GREETINGS: Welcome to the Starcity Saigon
Hotel (Do greet with a big smile) How are you today, Mr. / Mrs. /
Ms ? (Try to remember the guests name) ANSWER: I am very well;
thank you and you, Mr. / Mrs. / Ms ... AFTER YOUR INITIAL GREETING,
SAY: Have a nice day / pleasant evening / good weekend If the guest
wishes you first, say: You too, Mr.? And you, Mrs. ? And the same
to you, Sir / Madam ALWAYS SAY: I am sorry, I will check for you
Pardon me All right, certainly Certainly, my pleasure DONT EVER
SAY: I dont know What? OK Yes USEFUL SENTENCES WHICH ARE PLEASANT
TO HEAR May I help you, Mr. / Mrs. / Ms ? Please, Thank You, Excuse
Me, Pardon Me Is there anything else that I can do for you? WHEN
GUESTS ASK FOR SOMETHING WHICH YOU ARE NOT SURE YOU CAN
PROVIDE, ANSWER HONESTLY: If you wait a moment, Sir / Madam, I
will try to find out. I am afraid I can not say for sure, but I
will ask right away. ON RETURNING WITH A POSITIVE ANSWER, SAY:
Sorry to have kept you waiting. I am pleased to say we do have.?
NEVER SAY: I dont know Its not handled by this department GIVING
DIRECTION: Go straight ahead Turn left / right at the first corner
Go up / down the staircase Sorry, I am not sure. If you wait a
moment, I will find out WHEN YOU ARE WALKING OR WORKING IN THE
CORIDOR: You should, step back and greet the guest.
IF THE GUEST IS HEADING TOWARDS THE ELEVATOR AND YOU ARE NEARBY:
Go ahead and press the buttons for him / her. NEVER MAKE ANY
REMARKS AMONG YOURSELVES ABOUT THE APPEARANCE OF GUESTS WHO MAY
LOOK STRANGE AND FUNNY TO YOU. DO NOT STARE.
Subject Department
: Communications : Housekeeping
Policy Number : Approved By :
Effective Date : Page(s)INTRODUCTION OBJECTIVES
Approved Date : Revised :
:
Housekeeping Department Daily Briefings and the Weekly and
Monthly Meetings. PROCEDURE Communication should flow in ALL
DIRECTIONS: up, down and lateral. Communications is successful when
- It Has Been Received - It Is Understood - It is remembered - It
is acted upon MEETINGS: An effective meeting should be a process of
two way communication. It is an opportunity for the Executive
Housekeeper to ensure that information such as objectives,
policies, procedures, and future plans are clearly passed on. 2. It
is also an opportunity for the staff to pass information back and
to discuss matters, as a team, with each other. 3. Effective
meeting conducted are: - well planned - Brief and to the point. -
Objective and factual
- avoid emotional behavior - Full participation - avoid side
discussion - resolve conflict 4. Minutes will be taken, reviewed
and posted in the Housekeeping Office after the meeting. BRIEFINGS:
Briefings are to ensure that pertinent and accurate information is
shared daily so that a coordinated team effort results. 2.
Briefings should focus primarily on operational issues and include:
Previous 24 Hours Operations - results - Matters to be addressed -
Problems - Guest comments etc. Present 24 Hours - Priorities -
Coordination / assistance required General - pre planning /
coordination - New developments - Matters from division meetings 3.
Briefings falls under two categories: Daily department briefings
run by the Executive with the sections supervisors. Daily section
meetings run by the section supervisors at the beginning of shifts
or at shifts changeover. 4. Briefings, as the name implies, should
NOT be more than 20minutes.
Subject : How To Operate The Policy Number : Scrubbing Machine
Department : Housekeeping Approved By :
Effective Date : Page(s)INTRODUCTION OBJECTIVES Step By Step
Procedures. PROCEDURE
Approved Date : Revised :
:
1. Obtain the Scrubbing Machine Ensure that it is in working
condition. Handle with care to avoid any damage to surrounding
object and area. 2. Check the Scrubbing Pad Lift up the machine and
take out the flexible driving disc so that you can put on the pad.
Ensure it is in correct placement and in efficient thickness and
the disc is tightened firmly and not be vibratos. 3. Check the Plug
and the Flex Release the flex from the machine and check if the
flex or plug is damaged. Report if it is. There should be no worn
area, torn or broken. 4. Plug into the Socket And Switch On The
Machine Hands must be dry to avoid electrocution. 5. Scrubbing the
Floor Push the machine sideways or front ways. Make sure the whole
floor is scrubbed and any moveable machine is place back after
scrubbing 6. Finish Scrubbing Press the switch button to OFF
position and take out the plug from the socket. Ensure the plug is
not taken OFF before switching OFF the machine.
Subject Plants Department
: Relocation/Removal of Policy Number : : Housekeeping Approved
By :
Effective Date : Page(s)INTRODUCTION OBJECTIVES Operating Rules
& Procedures.
Approved Date : Revised :
:
PROCEDURE 1. Plants arranged in the hotels premises (interior /
exterior) should not be removed at all, if possible 2. The
Horticulturist has to be informed of any loss / damage / incoming
or outgoing of plants in the entire resort
3. All plants locations / put on display or decorative purpose
in the guest rooms, Outlets or Public area are specified and
recorded. The Horticulturist will establish a Plant Changing
Schedule 4. Small potted plants In the Guest Room: watering work
maintained will be assisted by the Room Attendant ; ensuring that
the level is
for the purpose of changing / maintenance : The Assistant
Grounds & Garden Manager (Interior) will be responsible in
drawing and signing for the master key from Housekeeping Office.
upon the return of the master key, the Housekeeping Clerk will
inform the Room Supervisor of the completion of plant changing /
maintenance the Horticulturist is responsible in ensuring that the
rooms are not protected or dirtied as a result outstanding rooms (
involving MORE than 10 pots ) which could not be accessed as a
result of DND or double locked, will be noted by the horticulturist
and followed up the next day If LESS than 10 pots involved, the
potted plants will be handed over to the Housekeeping Supervisor
for changing In case the plants are unsuitable for display (
requiring treatment ), the potted plant has to be removed from the
guest room to the floor pantry and the Horticulturist informed New
plant for replacement will be send to the pantry and the Room
Supervisor (if less than 5 pots) will replace in the room PLANT
REMOVED FOR TREATMENT HAS TO BE REPLACED WITH OTHERS TO THE
ORIGINAL POSITION 5. Medium / Large Size potted plants In the Guest
Room: Will be fully under the supervision of the Horticulturist
6. Plants For Functions: the Banquet & Conventions Manager
is fully responsible in liaising with the Horticulturist for extra
plants, re - arrangement, protection of the plants or reporting any
damage 7. NO planting material is to be taken out without the
approval of the Horticulturist 8. NO flowers / plants are to be cut
/ pulled off without prior notice to the Horticulturist 9. NO
cleaning chemical, grease, toxic waste is allowed to be poured on
the plants
Subject : Routine Carpet Policy Number : Maintenance Department
: Housekeeping Approved By :
Effective Date : Page(s)INTRODUCTION OBJECTIVES
Approved Date : Revised :
:
The First and Most Basic of the Carpet Maintenance Cycle
PROCEDURE Routine / Daily Carpet Maintenance: Purpose: Prevent and
remove tracked in soils from carpets Frequency: Daily or more often
depending on grit and soil levels Techniques: Mats Vacuuming Spot
removal 1. MATS Grits, primarily sand and salt, will work its way
down into any carpet causing the carpet to wear. Appropriate
matting, properly maintained, is a key component of the routine
maintenance program. Preventing soil, grit and moisture from
entering REDUCES the cleaning time and labor requirements - Mats
will prevent up to 70% of the soil entering the building. Equipment
Required: Mats at all entrance ways Upright vacuum Cleaner Lobby
dust pan and small broom Procedures: 1. Thorough vacuum all carpet
type mats 2. Dump sand and grit from mats designed to heavy soil.
3. Sweep the heavy soil into the pan for disposal 2. VACUUMING
Vacuuming is the foundation of an effective soil and grit control
program and should be performed as often as necessary. Frequent
vacuuming at entrance ways reduces the vacuuming frequency required
throughout the hotel building. Equipment Required: Upright Vacuum
Cleaner
Procedures: Pick up heavy litter too large for removal with
vacuum Vacuum carpet in one direction 3. Make note of any gum,
spots or stains for later removal To develop the most cost
effective vacuum schedule, it is important to classify different
areas of the hotel to establish vacuuming frequency. These
classifications are: Heavy Traffic Areas Medium Traffic Areas Light
Traffic Areas 3. SPOT AND STAIN REMOVAL Spot and stains should be
removed as quickly as possible to avoid permanent staining thus
reducing the labor time required. Equipment Required: White terry
or Paper towel Spoon or Putty Knife Procedures: The most important
factors in preventing permanent stains are: 1. Start the sport
removal as soon as possible. 2. Use the correct spotting fluid.
However most satins are not usually noticed until hours after they
occurred, making their removal difficult. The most frequent stains
and spot occur from chewing gum, candy, and grease, burns, and
beverage and / or food stains. 3. Scrape any residue that can be
picked up with a putty knife. 4. Blot up liquids or spills with
absorbent paper, cloth or toweling or with a clean sponge. 5. Try
to identify the stain. If this is not possible, treat as an unknown
stain.
6. In treating the stain, begin at the outer edge and work
towards the centre of the stained area. Do not brush or rub the
spot any more than is necessary. Excessive rubbing may result in a
worse distortion than stain. Use only stain removers that have
previously been checked for possible harmful action on a sample of
the carpet involved. Always pre -test a spotting formula. Use a few
drops of the formula on each color of the carpet; hold a white
tissue against the test area and count to ten. If any of the colors
have transferred to the tissue, your carpet is subject to dye
bleeding 7. Do not rush the job. Some stains require considerable
time and effort to remove. 8. Do not allow a wetted area to dry
slowly to air. Blot as much as possible and then leave
a pad of weighted clean cloth or paper towels on the wet area to
remove as much liquids as possible. The chemical cleaning of
carpets, regardless of the methods used is potentially the most
damaging. Over wetting of carpet can occur which may result in the
shrinking of the carpet, staining the carpet with color from the
backing (known as wicking), and causing water stains. 9. Dont be
haphazard at spot removal. You may cause indelible stains or
permanent pile distortion.
Subject : How To Operate A Policy Number : Vacuum Cleaner
Department : Housekeeping Approved By : Effective Date :
Page(s)INTRODUCTION OBJECTIVES Step By Step Procedures To Assemble
And Operate The Vacuum Cleaner Without Damaging It Or Causing
Injury To User.
Approved Date : Revised :
:
PROCEDURE Obtain A Vacuum Cleaner Bring it to the service area.
Be careful not to damage the vacuum cleaner or the surrounding
objects at the area. 2. Check the Dust Bag Pull up the clip at both
sides and release the cover of the dust container. Check the volume
of the dust bags. The dust bag must be emptied when 75% full. Clear
out any rubbish around the hose. This is to ensure that it is not
blocked and the suction is working effectively. When placing the
dust bag, ensure that it is secured properly.
3. Cover the Dust Container Place back the cover and clip it in.
4. Connect The Hose, Nozzle And The Tube. Ensure that they are all
firmly connected together. 5. Check the Plug and Flex Release the
flex from the vacuum cleaner. Check for any damage, cuts, loose or
worn areas. A damaged plug or flex could cause electrocution. 6.
Adjust the Brush Switch the brush level to high or low according to
type of carpet. For deep pile carpets, brush low to connect with
bottom of the carpet. For short pile carpet, brush should be high.
7. Plug into The Socket And Switch Button To ON Connect the plug
into the wall socket. Hands must be dry to avoid any electrocution.
8. Vacuum Carpet Push the vacuum cleaner forward. In a Guest Room,
start from the inside and work backwards towards the main door to
avoid stepping on the carpet again. Make sure the whole room is
vacuumed and any moveable furniture are moved and moved back after
vacuuming. 9. Finish Vacuuming the Carpet Press the switch button
OFF to stop the motor. Take plug out from the socket to disconnect
the power. Do not take the plug out of the socket before switching
OFF; otherwise it will cause damage to the motor. Roll the wiring
around the vacuum to protect the wiring.
Subject : Routine or Daily Floor Policy Number : Maintenance
Cycle Department : Housekeeping Approved By : Effective Date :
Page(s)INTRODUCTION OBJECTIVES The Single Most Important Aspect of
Floor Care
Approved Date : Revised :
:
PROCEDURE Purpose : To keep the floor surface clean
Frequency : At least daily, often depending on grit and soil
levels Techniques: Mats Dust Mopping Wet Cleaning - Auto method -
Damp mop 1. MATS 1. Grit, primarily sand and salt, will grind
through any floor coating 2. Proper matting, properly maintained,
will remove the dirt and water from traffic and then trap and hide
it 3. When selecting the mats, consider the location, soiling
conditions, weather, traffic levels, building design and decor,
slips/fall hazards, as well as type and size of mat 4. Mats should
be vacuumed daily to remove accumulated soil and grit
5. Mats should be changed weekly and dirty mats scrubbed with a
detergent, thoroughly rinsed and allowed to dry
2. DUST MOPPING 1. Should be performed as often as necessary to
keep the grit off the floors 2. After mop has been used, shake mop
vigorously outdoors or into sheet or newspaper to release the
accumulated dust balls. 3. When mop becomes too soiled, it may be
rinsed under a stream of water
3. WET CLEANING 3a. AUTO METHOD An automatic floor maintainer is
the most efficient way of removing soil
Equipment Required: Bucket Wet Floor signs Automatic Floor
Maintainer
PROCEDURES: 1. Mix a solution of neutral cleaner with
recommended quantity of water in the auto machine 2. The machine
should be equipped with a brush, solution and rinse tanks, a
squeegee and a vacuum system that scrub and rinse the floors in one
operation
3b. DAMP MOP
Equipment Required: Bucket & Wringer Wet Floor Neutral
cleaner
PROCEDURES: 1. Mix a solution of the neutral cleaner with the
recommended quantity of water in a clean bucket 2. Use a cotton or
synthetic mop with detergent solution - wring out prior to
mopping
Subject Maintenance Department
: Restorative Carpet Policy Number : : Housekeeping Approved By
:
Effective Date : Page(s)INTRODUCTION OBJECTIVES
Approved Date : Revised :
:
To Deep Clean and Restore the Carpet To As Near New Condition as
Possible PROCEDURE Restorative Carpet Maintenance: Purpose: To deep
clean and restore the carpet to as near new condition as possible
Frequency: When interim cleaning is not providing the desired
appearance level. Techniques: Hot water Extraction Rotary
Shampooing
1. Hot Water (Steam) Extraction Cleaning It is the most rapidly
growing technique for deep restorative cleaning. A pressure sprayer
of hot solution is injected to the carpet and immediately vacuumed
(extracted) out. Contact time of the solution on carpet is short,
so rapid action by the solution is required. Usually, the soil
areas are often pre - treated which dissolve grease and oil
binders, greatly enhancing cleaning performance. It also allows
faster drying time compared to rotary shampooing Equipment
Required: Extraction Cleaning Machine Upright vacuum Pump Up
sprayer Work area signs Pre Treatment Carpet solution Extraction
Cleaning Chemical Procedures: 1. 2. 3. 4. 5. 6. Place work signs
where necessary Remove furniture from area to be cleaned Vacuum
area to be cleaned with the upright vacuum Remove any carpet stains
or spots Mix the Extraction cleaning solution and fill the solution
tank of extraction machine Mix the pre treatment solution and fill
the sprayer. Apply to the area to be cleaned but avoid spraying too
large an area to prevent drying up. Leave the chemical to work.
Clean the pre treated area as per the extraction machine
directions.
7.
Avoid over wetting. Be sure to draw extractor vacuum several
times to extract as much as possible cleaning solution and soil.
Avoid rushing, use slow deliberate rate to achieve best result.
8.
Remove all equipment and allow carpet to dry. When dry, vacuum
with an upright vacuum. Clean and store all equipment after use.
Rotary Shampooing
9. 2.
This is the oldest method of carpet cleaning. Strong agitation
is provided by the rotating brush. The carpet is often wet vacuumed
after shampooing to remove excess solution and entrapped soil. Dry
vacuuming is done after the carpet dries to remove any remaining
shampoo residue and soil. Drying time is often long. There is also
potential of over wetting, which causes shrinkage. Periodic hot
water extraction every 4 or 5 rotary shampooing is recommended to
remove shampoo residue. Equipment Required: Heavy duty vacuum
(preferably with pile lifting capability) Rotary floor machine Wet
Vacuum Work floor sign Buckets for mixing solution Procedures:
Place work area sign where necessary 2. Remove furniture from area
to be cleaned 3. Remove any carpet spots or stains 4. Vacuum carpet
5. Mix cleaning solution and fill into sprayer. Spray onto the
carpet. Allow to sit 10 - 15 minutes for the chemical to work 6.
Start the rotary machine. When a fair size area has been shampooed,
excess shampoo may be picked up with wet vacuum. Continue until the
whole area has been cleaned.
7. Allow carpet to dry. When area has completely dry, carpet is
vacuumed to remove soil and broken carpet fibers. At the same time
the pile lifter also restore the carpet pile.
Subject : Restorative Floor Policy Number : Maintenance Cycle
Department : Housekeeping Approved By : Effective Date :
Page(s)INTRODUCTION
Approved Date : Revised :
:
OBJECTIVES Complete Floor Stripping Before Floor Finish
Application PROCEDURE Purpose: To completely remove all floor
finish from the floor surface
Frequency: Yearly or when the scrubbing procedure does not even
out floor appearance. Required as a result of heavy traffic lane
wear, soiling, discoloration or finish buildup along edges, etc.
Techniques: Completely strip floor surface. Rinse the floor, allow
the floor surface to dry and recoat with four coats of floor
finish. Allow each coat of floor finish a sufficient drying time
before applying the next coat
1. COMPLETE FLOOR STRIPPING Equipment Required: Conventional
Rotary Floor Machine Wet Vacuum Dust Mop Two Damp Mops Two Mop
Buckets and Wringers Corner Scrubber Wet Floor Signs Black
stripping pad
PROCEDURES: Dust mop the floor. Use a putty knife to remove gum,
sticker, etc,. 2. Position the wet floor sign.
3. Prepare stripping solution. Apply to corners and edges. Allow
5 minutes minimum time for the chemical to work. Manual scrub the
corners and edges. After removal, rinse with clean water these
areas. 4. Dilute the floor stripper with the recommended quantity
of water in a bucket. 5. Liberally apply the stripping solution
with a string mop to suitable working area (approx. 200 sq. ft).
Avoid splashing the baseboards and area not requiring stripping.
Allow solution to work - do not allow drying. Position the pad /
brush onto the floor machine and scrub 6. Finish scrubbing, pick up
the solution with a wet vacuum. Do not allow the solution to dry
before removal. 7. Observe the floor for any sign of incomplete
finish removal such as glossy or darker area. Pay particular
attention to areas along the baseboards. If necessary, repeat the
scrubbing process. 8. Rinse the floor with clean water. Use a clean
mop, mop bucket and wringer. Do not use the same mop as for the
stripping solution. Clean any splashed solution from the
baseboards. 9. Change the rinse water; thoroughly rinse the mop,
bucket and wringer.
10. Allow the floor thoroughly dry before applying finish. 2.
FLOOR FINISH APPLICATION
Equipment Required: Mop Bucket & Wringer Rayon Or Blend
Floor Finish mop PROCEDURES: 1. NEVER RE - SEAL a floor that has
NOT been THOROUGHLY scrubbed - floor discoloration will quickly
develop due to soil entrapment. Film integrity or adhesion problem
will also occur
2. Prepare the sealer according to instruction. 3. Generally,
rayon or rayon blend mop are preferred over cotton mops for
applying floor finish and sealer. Compared to cotton mops, rayon
will not leave lint, does not have natural oil, which could
interfere in the application 4. Using a CLEAN mop, dip into the
solution and remove any excess to polish the floor from left to
right and back. Start with the area farthest from the door, or
wherever you will exit. Ensure that the area is properly covered
with the first coating. If applying more than one coat, keep 6 away
from the baseboard on the FIRST coat. Only on the final coat, apply
near the baseboards. Allow to dry for about 10 - 15 minutes. Allow
adequate drying time between coats. Various factors are involved in
the drying time - thickness of coat, temperature, humidity and
ventilation- generally adequate drying time falls between 30 - 45
minutes range For extremely low ventilated areas, use a fan to
improve the airflow Repeat procedures for next three coatings.
Three coats is recommended for a High Gloss and durability. Leave
the wax to harden. It is advisable to leave it overnight before
buffing to bring up the shine. 5. Clean and store all equipment 6.
Daily Maintenance Buff the floor daily to bring out the shine, to
remove any scuff marks and to postpone the costly complete
stripping and refinishing cycle.
Subject : Periodic Floor Policy Number : Resurfacing Cycle :
Scrub and Recoat Department : Housekeeping Approved By : Effective
Date : Page(s)INTRODUCTION OBJECTIVES Top Layers Of Floor Finish
Are Removed And Then Recoat To Build Back The Wear Layer. A
SEPARATE Mop, Mop Bucket And Wringer Should Be Used For The
Application Of Sealer PROCEDURE Purpose: To remove the top layers
of the floor finish where soil is embedded and traffic lane wear
has occurred. The clean floor surface is then re coat to rebuild
back the wear layer on the floor surface and even out the
appearance. Frequency: Performed monthly, every two months,
quarterly or semi annually etc. When the floor surface shows
traffic lane wear, scratches or embedded soil. Techniques: Scrub
floor to remove the top layers of finish. No marks or soil should
be left. Rinse the floor, allow to dry and re - coat with a minimum
of two coats of floor finish
Approved Date : Revised :
:
1. SCRUB Equipment Required: Conventional Rotary Floor Machine
Wet Vacuum Dust Mop Two Damp Mops Two Mop Buckets and Wringers
Corner Scrubber
Wet Floor Signs Black stripping pad
PROCEDURES: Dust mop the floor. Use a putty knife to remove gum,
sticker, etc,. 2. Position the wet floor sign. 3. Prepare stripping
solution. Apply to corners and edges. Allow 5 minutes minimum time
for the chemical to work. Manual scrub the corners and edges. After
removal, rinse with clean water these areas. 4. Dilute the floor
stripper with the recommended quantity of water in a bucket. 5.
Liberally apply the stripping solution with a string mop to
suitable working area (approx. 200 sq. ft). Avoid splashing the
baseboards and area not requiring stripping. Allow solution to work
- do not allow drying. Position the pad / brush onto the floor
machine and scrub 6. Finish scrubbing, pick up the solution with a
wet vacuum. Do not dry before removal. allow the solution to
7. Observe the floor for any sign of incomplete finish removal
such as glossy or darker area. Pay particular attention to areas
along the baseboards. If necessary, repeat the scrubbing process.
8. Rinse the floor with clean water. Use a clean mop, mop bucket
and wringer. Do not use the same mop as for the stripping solution.
Clean any splashed solution from the baseboards. 9. Change the
rinse water; thoroughly rinse the mop, bucket and wringer.
10. Allow the floor thoroughly dry before applying finish.
2. RE - COAT Equipment Required: Mop Bucket & Wringer Rayon
Or Blend Floor Finish mop
1. NEVER RE - SEAL a floor that has NOT been THOROUGHLY scrubbed
- floor discoloration will quickly develop due to soil entrapment.
Film integrity or adhesion problem will also occur 2. Prepare the
sealer according to instruction. 3. Generally, rayon or rayon blend
mop are preferred over cotton mops for applying floor finish and
sealer. Compared to cotton mops, rayon will not leave lint, does
not have natural oil, which could interfere in the application 4.
Using a CLEAN mop, dip into the solution and remove any excess to
polish the floor from left to right and back. Start with the area
farthest from the door, or wherever you will exit. Ensure that the
area is properly covered with the first coating. If applying more
than one coat, keep 6 away from the baseboard on the FIRST coat.
Only on the final coat, apply near the baseboards. Allow to dry for
about 10 - 15 minutes. Allow adequate drying time between coats.
Various factors are involved in the drying time - thickness of
coat, temperature, humidity and ventilation- generally adequate
drying time falls between 30 - 45 minutes range For extremely low
ventilated areas, use a fan to improve the airflow Repeat
procedures for next three coatings. Three coats is recommended for
a High Gloss
and durability. Leave the wax to harden. It is advisable to
leave it overnight before buffing to bring up the shine. 5. Clean
and store all equipment
6. Daily Maintenance Buff the floor daily to bring out the
shine, to remove any scuff marks and to postpone the costly
complete stripping and refinishing cycle.
Subject : Interim / Periodic Carpet Policy Number : Maintenance
Department : Housekeeping Approved By :
Effective Date : Page(s)INTRODUCTION
Approved Date : Revised :
:
OBJECTIVES To Remove the Grease and Oil Component Build Up On
the Carpet and Non Removable With Vacuuming PROCEDURE Interim /
Periodic Maintenance Purpose: To remove the grease and oil
components that eventually build up on the carpet pile surface and
are not removed by vacuuming Frequency: When routine does not leave
the carpet appearance at the desired level Performed monthly,
quarterly, as required by traffic and soil build up Techniques:
Bonnet or spin cleaning using dry foam, dry powder or mist
shampooing 1. Bonnet / Spin Cleaning using The Spray Mist Method
Also known as carpet buffing, this procedure provides good surface
cleaning with rapid drying, hence it is used most often at high
traffic areas, where fast drying is required.
Equipment Required: Rotary machine equipped with suitable pad
holder Carpet buff pads Pump up sprayer Work area signs Chemical
Procedures: Place work area sign where necessary 2. 3. 4. 5. Remove
furniture from area to be cleaned Vacuum area to be cleaned Remove
carpet spots and stains Mix the carpet cleaning solution and fill
into the pump sprayer
6. Spray the solution on to the carpet to be cleaned. Avoid
spraying near the wall or over wetting. Finger tip dampness is
sufficient. Also avoid spraying too large an area that it will dry
out before being able to get to it. 7. Spray cleaning solution onto
the bonnet pad until it is damp The pad contains enough solution to
clean the areas near the walls. This will avoid any spray getting
on to the walls or baseboards. 8. Place the pad on the carpet and
centre the rotary machine equipped with the appropriate pad holder
on top the pad 9. Lightly buff the carpet with an overlapping
circular motion
10. As the pad becomes soil, turn it over to the clean side.
Change the pads frequently to avoid redistribution of soil. 11.
When the pad is soiled on both sides, change to a clean pad.
12. 13.
Repeat procedures until entire carpeted area are cleaned. When
the area is dry, vacuum with an upright vacuum
14. Allow carpet to dry thoroughly before replacing furniture.
If furniture must be replaced before the carpet is dry, use
aluminum foil or wax paper to place under the furniture legs to
avoid rust stains. 15. Clean and store all equipment after use
Subject Department
: How To Scrub The Floor Policy Number : : Housekeeping Approved
By :
Effective Date : Page(s)INTRODUCTION
Approved Date : Revised :
:
OBJECTIVES Scrubbing Is an Effective Means of Removing Embedded
Soil Scrubbing Can Be Accomplished By Either Using A Conventional
Rotary Machine Brush Or A Power Driven Machine. And A Hand Held
Device for the Corners and Edges PROCEDURE Materials Needed:
Automatic Scrubber OR Conventional Rotary machine (175 - 350 rpm)
(More suitable if for floor finish stripping purpose) Neutral
Cleaner / Stripping Solution Wet Vacuum Brush for Corner &
Edges Twin Mopping Bucket & Wringer Floor Pad / Brush Dust Mop
Damp Mop Wet Floor Sign PROCEDURES: Rotary Machine Method 1.
Prepare the Area Rope off the area by placing the Wet Floor sign to
divert the traffic and to prevent the accident Remove the furniture
from the work area Dust Mop the floor Remove with the putty knife
any gum, stickers etc. from the floor surface 2. Prepare the
Chemical and Equipment Prepare the neutral cleaner according to
instruction 3. Scrub The Edges And Corners Liberally apply the
scrubbing solution with a string mop to the corners and edges.
Allow to sit for at least 5 minutes for them to work. Scrub the
corners and edges manually. 4. Scrub Position the scrubbing brush /
pad onto the scrubber. Ensure that the pad and flexible driving
disc is properly and firmly fixed. Continue scrubbing the rest of
the floor area, using the same cleaning solution. For automatic
scrubber, fill the solution tank with water and add the chemical as
per instruction. 5. Rinse Pick up the solution with a wet
vacuum.
Rinse the floor with clean water. Observe the floor to ensure
that clean and even appearances exist. All marks should be removed.
If not, repeat the scrubbing and pick up process on any area of
concern 6. Damp Mop Damp mop to remove any cord marks, footprints,
remaining solution and splashed cleaning solution on the baseboards
/ skirting. 7. Dry the Floor Allow the floor to be completely dry
before applying finish 8. Thoroughly clean and store all equipment,
scrubbing pad and mops, damp wipe the machine and its wire before
storing.
Subject : How To Polish Policy Number : Stainless Steel
&Brass Department : Housekeeping Approved By : Effective Date :
Page(s)INTRODUCTION OBJECTIVES Step By Step Procedures. PROCEDURE
Materials Needed: 2 x pieces of dry cloth 1 x cans stainless steel
/ brass polish 1. Obtain the materials. Pour the stainless steel
polish / brass polish onto a piece of the cloth. 2. Wet Cloth. Wipe
the surface of the stainless steel / brass surface with the
cloth.
Approved Date : Revised :
:
3. Dry Cloth. Use another piece of clean cloth to wipe clean.
Polish in vertical movement until all surfaces has been polished.
Ensure the surface is clean and shiny. 4. Finish Polishing Put all
cloths inside a bucket and wash.
Subject : How To Care and Clean Policy Number : And The
Sunbrella Department : Housekeeping Approved By : Effective Date :
Page(s)INTRODUCTION OBJECTIVES Step By Step Procedures for
Sun-umbrella Fabric Care PROCEDURE 1. Sunbrella fabric is made from
100% solution dyed acrylic fiber thermoplastic. When it is stored,
it should be cleaned, allowed to dry in a well ventilated area. 2.
Sunbrella fabric should be cleaned regularly before substance such
as dirt, roof particles etc, are allowed to accumulate on and
become embedded in the fabric. 3. The fabric can be cleaned without
being removed from the installation
Approved Date : Revised :
:
4. Simply brush off any loose dirt, roof particles, etc., hose
down and clean with a mild solution of neutral cleaner in lukewarm
water, no more than 100 degree F. 5. For more stubborn stains, soak
the fabric for approximately twenty minutes in a solution of no
more than cup (4 oz) of chlorine bleach and cup (2 oz) neutral soap
per gallon of water at approximately 100 degree F. Rinse thoroughly
in cold water to remove all cleaner 6. EXCESSIVE soaking in non
chlorine can deteriorate sewing threads. This method of cleaning
may remove part of the water repellency and the fabric should
receive an application of an air curing fluorocarbon water
repellent treatment, if water repellency is a factor
7. 8.
Rinse thoroughly to remove the neutral cleaner Allow to air
dry.
Subject : Furniture Policy Number : Removal/Relocation
Department : Housekeeping Approved By : Effective Date : Approved
Date :
Page(s)INTRODUCTION OBJECTIVES Operating Rules. PROCEDURE
:
Revised
:
Furniture items, arranged in the public area should not be
removed or relocated if at all possible. Furniture items in the
hotels public areas may not be removed or relocated without the
permission of the General Manager. Once approved, the furniture may
only be removed or relocated by the Housekeeping Department. The
Executive Housekeeper will coordinate with the Food & Beverage
Department with regards to the storage of the furniture or special
set-ups for functions. In case the public area furniture is removed
to storage on a temporary basis, the Housekeeping Department is
responsible to have them properly protected. Banqueting Department
will have their own special sofas and armchairs available for
special functions requirements and these items will be proposed to
the function organizer. In case where the function organizer insist
on the hotels public areas furniture, once the necessary permission
has been obtained from the General Manager, and the Director of
Food & Beverage had discussed the relocation with the Executive
Housekeeper, corresponding remark about the .. Time, place,
duration, etc. will appear on the Function Order Form. Similarly,
for some functions where the pre-functions areas furniture has to
be removed or relocated, similar procedures applies. Any furniture
item damaged or broken after a function, the Executive Housekeeper
has to be informed, he / she whom will then inform the applicable
charges to the Director of Food & Beverage and the Financial
Controller immediately. 10. The Executive Housekeeper will liaise
with the Director of Engineering the renovation of the
furniture.
Subject : Floor Care And Policy Number : Maintenance Department
: Housekeeping Approved By : Effective Date : Page(s)INTRODUCTION
OBJECTIVES Floor Care System Consist Of 4 Maintenance PROCEDURE
Remember that plain floorings tend to show the dirt more easily
than marbled or jaspe designs. There are a great many types of
floorings on the market. Correct cleaning methods are essential to
their long life as their good appearance
Approved Date : Revised :
:
Asphalt ( limestone , asbestos , asphalt , resin ) Attacked
(bleeding) by solvents, high alkalinity. Susceptible to heel
damage. Avoid stripping. Deep scrub where possible. Factory finish
removable with neutral detergent and
abrasion. Linoleum ( oxidized linseed oils with resins, cork and
wood fillers ) Attacked by almost anything especially solvents,
high alkalinity. Avoid over wetting or stripping. Deep scrub where
possible. Factory finish removable with neutral detergent and
abrasion. Rubber Sound deafening. Comfort under feet. Good natural
buffing luster. Do not use aggressive pads. Spray buff recommended
however should test the spray cleaners (potential solvent attack)
Use a brush for buffing for optimum gloss and lower grabbing on the
floor. Factory finished - treat with a water based degreaser Vinyl
( Pure ) Less porous than vinyl composite; finish sits on top -
higher gloss, more marking. Excellent chemical resistance,
durability; factory finish removable with stripper. Vinyl (
Composite ) More porous, brittle than pure vinyl. Indents,
susceptible to heel damage. maintain. Factory finish removable with
stripper Easy to
Vinyl Asbestos Predecessor to vinyl composite; may be maintained
in similar fashion To reduce the possibility of airborne asbestos:
- keep sealed with a proper wear layer - avoid over stripping -
Never dry buff / burnish bare tile - Lower speed spray buff is less
aggressive than burnishing and extends stripping interval Concrete
( Portland cement, sand , stone ) Seal to reduce dusting. Use only
concrete sealer to prevent poor film formation - solvents wicking
deep into the concrete.. Usually maintained by cleaning only
(automatics) Granite ( feldspar, quartz, some dark minerals ) More
durable, stain and scratch resistant than marble Marble (
crystallized limestone ) Extremely difficult to maintain. Soft,
scratching and staining problems; Extremely sensitive to acids.
Pores of highly polished marble usually is not large enough for mop
on coating to adhere Quarry , Ceramic ( clay fired under high
temperature ) Adhesion problem often occurs; do not attempt to
apply coating to any glazed surface - no porosity. Grouting should
be sealed. Maintain by scrubbing with brush to thoroughly clean
grouting and low points in tile Slate ( rock from shale , sometimes
clay )
Seal, finish. High edges could get preferential coating wear.
Avoid acids Terrazzo ( polished cement, marble chips ) Must be
properly sealed with non resilient sealer to prevent finish
solvents from wicking down into cement.. Sensitive to acids, oil
stains. Repeated use of highly alkaline products may popped marble
chips. Epoxy type terrazzo often has adhesion problem Wood (
hardwood, maple , oak or veneer ) Extremely sensitive to water
damage. Maintain by urethene seal / finish or spray wax A Floor
Care System Consist Of 4 Maintenance Cycle: Routine Maintenance
Periodic Surface Restoration Deep Scrub And Re coat Full Strip And
Re coat 1. Routine Maintenance: Purpose: Prevent and remove tracked
soils from the floor surface Frequency: Daily or frequently
depending on the amount of traffic Techniques: Mats Dust mopping
Wet spot cleaning 2. Interim / Periodic Maintenance: Purpose: To
remove surface imperfections which are not repaired by routine
imperfections Frequency: Performed daily, weekly, monthly or when
routine maintenance does not leave the floor at the desired
appearance level Techniques: Low speed spray buffing Ultra high
Speed spray buffing 3. Interim / Periodic Floor Resurfacing:
Purpose: To remove the top layers of floor finish where soil is
embedded and traffic lane wear has occurred. The clean floor
surface is then recoat to build back the wear layer on the floor
surface and uneven appearance Frequency: Performed monthly, every
two months, quarterly or semi annually etc. When the floor shows
traffic lane wear, scratches or embedded soil Techniques: Scrub
floor to remove top layers of finish. No marks or soil should be
left. Rinse the floor; allow drying and recoating with minimum TWO
coats of floor finish 4. Restorative: Complete Strip and
Refinishing Purpose: To completely remove all floor finish from the
floor surface Frequency: Yearly or when the scrubbing procedure
does not even out floor appearance required as a result of heavy
traffic lane wear, soil, discoloration or finish build up along
edges Techniques: Completely strip floor surface. Rinse the
floor, allow the floor surface to dry and recoat with FOUR coats of
floor finish. Allow each coat sufficient drying time before
applying the next coat
Scrubbing: Scrubbing is an effective means of removing embedded
soil and accumulation of greasy, resinous and water insoluble soil.
Scrubbing can be accomplished by hand, either using a mop or a
scrubbing brush, or by power driven machine. Many types of machines
are available but it should be kept in mind that the weight and
friction are important factors in the effectiveness of scrubbing.
Scrubbing Machine A heavy scrubbing machine with a 14 or 16 brush
is ideal as it has the needed weight to penetrate crevices and
pores and strip coatings of floor polish. The cleaning solution
should be applied to the floor and a soaking period allowed of at
least two three minutes. The soaking should loosen the dirt
particles and re- emulsifies wax or resin coatings. Next, scrub the
floor with the machine. The rinsing and water removal must be very
thorough to avoid possible damage to the floor. A Wet pick-up
vacuum machine is very useful in removing scrub and rinse water.
Floor Finish: A scrubbed floor should be finished by an application
of polish in order to obtain a lustrous appearance, preserve the
floor, and extend the interval period between cleanings. It has
been proven beyond doubt that waxing and polishing of all resilient
floor covering is advantageous and desirable, various types and
terms are used such as wax less floor finish, bright dry wax and
resin finished. However, floor polish, any composition or product,
is for use as - a temporary and removable coating on a floor
surface to: - protect and preserve it - To make maintenance easier
- To improve the gloss and beauty to obtain a lustrous appearance -
To extend the interval period between cleaning. There are two types
of floor polishes: - Those containing wax and spirit based used for
linoleum and wooden floors. - Those containing wax and water
(emulsion) which are self-shining. Is suitable for thermoplastic
and vinyl floors and also linoleum. Probable Causes of Common Floor
Finish Problems: Problem: Poor Initial Gloss - Insufficient coats
applied / very porous floor - Improper rinsing after stripping -
Product contamination / application equipment not clean / pouring
product back into
container - Inadequate drying time between coats / coats too
thick - Check for improper product selection - Frozen product
Problem: Poor Burnishing / Buffing Gloss Response - Wrong pad / pad
not clean - Machine not operating at the proper speed - Uneven
floor, pads not touching the floor - Check for improper product
selection Problem: Powdering / Dusting - Insufficient grit control
- Wrong pad / pad not clean - Non porous floor / adhesion problem -
Improper rinsing after stripping - Factory finish not removed from
tile - Product contamination / pouring product back into the
container Problem: Scuffing, Black Heel Marking - Excessive traffic
flow - Check for improper product selection - Soft, flexible
flooring (eg. pure vinyl) - Foreign substance on the floor; soil,
grit, grease, excessive restorer - Inadequate drying time between
coats / coats too thick - Very high humidity / low ventilation
during application - Sealer used as wear layer Problem: Scratching
- Insufficient grit control - Wrong pad / pad not clean - Non
porous floor / adhesion problem - Factory finish not removed from
new tile Problem: Slipperiness - Foreign substance on the surface;
soil, grit, grease, excessive restorer - Insufficient grit control
Problem: Streaking, Uneven Application - Product contamination /
application equipment not clean / pouring product back into
container - Improper rinsing after stripping - Excessive agitation
of product / too much foam - Inadequate drying time between
applications - Factory finish not removed from new tile Problem:
Discoloration Of Light Floor - Soil impregnation into film
- build up of old sealer - Insufficient grit control - Product
contamination / application equipment not clean / pouring product
back into container - Detergent too aggressive Problem:
Uncharacteristic Odour - Product contamination Problem: Poor
Detergent Resistance - Detergent too aggressive - cleaning
equipment not clean eg. Residual stripper in damp mop, scrubber
Problem: Removability Problem - Build up of old sealer - Wrong pad
/ pad not clean - Check for proper product selection Problem:
Stripper Attack On Flooring - PH / solvent sensitive floor
Explanation Of Probable Causes Of Floor Finish Problem: 1. Check
for proper product Selection Sometimes an obvious place to start
for certain problems 2. Insufficient Coats Applied / Very Porous
Floor This would result in a low application gloss. In insufficient
thickness of film is achieved, the gloss will never be satisfactory
3. Inadequate Dry Time between Coats / Coats too thick Too much
finish in too short of time will result from: - Recoat attack; the
top layer of floor finish attacks the underlying coat -early film
wear problems. If too much product is applied in too short a time,
solvents will be trapped instead of evaporating into the air
resulting in detergent deficiencies 4. Product Contamination Clean
mops, buckets and wringers are essential. Finish mop should be
dedicated to only to the application of water based floor coatings
- lining the bucket with a plastic garbage bag is a good way to
reduce contamination 5. Factory Finish Not Removed From New Tile
Most resilient flooring comes with a factory finish (a coating that
prevents the tiles from sticking to other tiles in stacks) - this
coating should be removed prior to a floor coating this coating
will abrade off easily with an aggressive pad. If this finish is
not removed, adhesion or leveling problem
6. Improper Rinsing After Stripping Basically the same as
product contamination / dirty equipment issue. Stripper residue can
result in film problem 7. Frozen Product The product will show
separation or gelling 8. Insufficient Grit Control Grit will grind
through any floor finish. The major effects are a loss of gloss due
to scratches and loss of finish, powdering and dirt entrapment in
the fine scratches. 9. Non Porous floor / adhesion problem Floor
must contain pores for a floor finish / sealer to attach. Most
extremely non porous floor, a floor finish may simply have not
enough bonding sites. Traffic lanes will quickly develop. Any
attempt at scrubbing or spray buffing the floor will start to peel
off the floor. 10. Wrong pad / Pad Not Clean The pad should always
be matched to the floor finish and machine. If a burnishing pad is
too aggressive, then it could scratch or rip off the floor finish.
If the pad is not aggressive enough, then the finish will not
respond to the burnishing process. Pad selection is also important
in scrubbing process - heavy duty job require a high productivity
pad 11. Very High humidity / Low Ventilation during Application
Lead to longer drying time. 12. Foreign substance on surface Grit
will tear through any finish 13. Sealer Used as Wear layer Sealer
offer excellent protection. Water based sealer are inherently soft
in nature compared to floor finishes. Sealers should never be used
as a wear layer on relatively non - porous floor, including
resilient and low porosity stone (glazed ceramic, polished marble).
Sealers are meant as a pore filler and protector. If multiple
layers are built up with no wear layer, then severe scuffing and
black heel marking may be expected. 14. Excessive Traffic Flow More
scuff resistant products or higher frequency maintenance is
required for severe traffic flow areas. 15. Soft Flexible Flooring
The flooring type can affect the apparent mark resistance of a
floor finish - eg. Under equal conditions, the same floor finish
will scuff more on pure vinyl than vinyl composite flooring the
reason being the pure vinyl is less porous, so the finish tends to
sit on the surface. With vinyl composite, more for the finish is
deposited in the pores, so there is less of a scuffing issue. In
addition, extremely soft floor may give under the weight of a
person walking resulting in film fracture. 16. Excessive Agitation
of Product / Too Much Foam This would be evident in the bucket -
too much foam is produced, resulting in foam
entrapment in the film. If transportation has caused foaming,
the product should be allowed to sit and naturally de-foam before
being applied to the floor 17. Soil Impregnation into Film
Insufficient cleaning procedures are in place to ensure proper
cleaning of the floor burnishing has given rise to shiny dirt.
Continually burnishing without proper cleaning will cause dirt to
be ground into the finish. 18. Build Up Old Sealer / Finish
Continual application of coats of finish / sealer without stripping
/ properly scrubbing the underlying coat will result in gradual
yellowing of floor due to soil entrapment. Build up will also poses
removability problem. 19. Detergent Too Aggressive Floor finishes
are attacked by cleaners with use solution Ph values greater than
10, or which contain high value of solvents- continual use will
cause gloss deterioration over time , tackiness or soiling. 20.
Cleaning Equipment Not Clean Residual stripper in mops used for
both stripping and routine mopping could result in attack on the
finish. Separate mops should be designated for all operations.
Likewise, pads that have been used for stripping or heavy duty
degreasing should be thoroughly rinsed before being used for
routine cleaning purpose. 21. Machine Not Operating At Proper Speed
/ Pressure The burnisher, if not functioning properly produces poor
results. Harder finishes which do not need to be burnished as often
are more susceptible to machines operating at lower speeds. 22. ph
/ Solvent Sensitive Floor Stripper sensitive floor like linoleum or
asphalt tile are extremely sensitive to stripping agents -
stripping should be done as little as possible and a diluted
solution used. Deep scrubbing should be done with a neutral
detergent. Contact time should be minimized. BUFFING: Buffing is
done to postpone the costly stripping and refinishing cycle and
removes any stains or black marks with the help of a floor machine
equipped with a soft buffing pad. Furthermore there are two
principal categories of floor, namely: Buff able - those which
respond to buffing by an increase in gloss Non- Buff able - those
which are not improved by an increase in gloss by buffing WET /
DAMP MOP Mix a solution of neutral cleaner with recommended amount
of water. Ensure any tapes, sticker etc. are removed first. Wring
the mop before mopping. DUST MOP: This process eliminates dust
particles and loose dirt. For appearance and hygienic
reasons, this must be done a few times a day. There are two
methods of dusting: a) Pushing the mop ahead for large areas b)
Using the U-system for smaller areas by pushing the mop to prevent
the dirt from falling out. Important Points to Remember: 1. BEFORE
using a scrubbing machine, always scrub the side and corners. 2.
When applying the polish, DO NOT apply too many layers at the sides
and corners. 3. Always damp wipe the skirting boards AFTER the
scrubbing and polishing operation to remove the splashes.
Subject Telephone Department
:
How To Clean A Policy Number : Approved By :
: Housekeeping
Effective Date : Page(s)INTRODUCTION
Approved Date : Revised :
:
OBJECTIVES Step By Step Procedures. NEVER Spray Any Chemical
Directly On To the Telephone. PROCEDURE: Wipe receiver Lift
receiver from cradle to wipe. Use a clean cloth and test for any
smell. 2. Wipe telephone cord Use a damp cloth to rub along the
telephone cord. 3. Wipe the cradle Press down the cradle with one
hand with one hand and wipe the surface around the cradle. 4. Wipe
sides of the phone Wipe the surface of the dial plate and between
the buttons, the back, sides and front of phone. 5. Clean
underneath of phone 6. Dry the phone To remove the water marks. 7.
Re - position the phone Ensure that the cords are not twisted.
Subject Toilet Bowl Department
:
How To Clean The Policy Number : Approved By :
: Housekeeping
Effective Date : Page(s)INTRODUCTION OBJECTIVES Step By Step
Procedures PROCEDURE
Approved Date : Revised :
:
1. Flush the Toilet Bowl After the flush stops, put the toilet
cleanser into the toilet bowl and let it stay until the bedroom
cleaning is completed. This is to allow the chemical to work.
Ensure the toilet flush is working smoothly and not noisy. Report
any defects.
2. Clean the Toilet Bowl Scrub the inside thoroughly. Remember
under the rim. 3. Clean the Bowl and the Cover Use a scoring pad
with multi purpose clean to clean the seat over including the
rubber and between the hinges with the toothbrush... 4. Clean the
Outer Part Of The Bowl And The Water Tank Use the scouring pad and
multi purpose cleaner to clean the outer side of the bowl and the
tank from top to bottom. 5. Flush Again Flush away the content of
the bowl. Use a wet cloth to wipe the bowl and seat. 6. Dry the
Toilet Bowl Use a wet cloth to wipe clean. Then, with a dry cloth,
wipe dry. 7. Close the Cover Leave the toilet seat cover in the
CLOSE position.
Subject Equipment Department
:
How To Care For Your Policy Number : Approved By :
: Housekeeping
Effective Date : Page(s)INTRODUCTION OBJECTIVES Step By Step
Procedures PROCEDURE
Approved Date : Revised :
:
WET MOPS (SPONGES) Rinse well in cold water after use. Use a
little disinfectant if necessary. After rinsing, cover the mop head
in a plastic bag to keep moist. DRY MOPS (COTTONS) Give it a good
shake. Soak in water containing a little detergent for a few hours.
Wash it by plunging up and down in the water. Remove hairs and
lint. Rinse thoroughly. Squeeze out excess water. Shake mop to
fluff the strings and hang to dry. BROOMS & BRUSHES Remove dust
and fluff after use. Wash when necessary by shaking up and down in
the warm soap lather. Rinse thoroughly. Give a final rinse and
shake properly. Scrub plain wooden handles and wipe painted ones.
Hang to dry. Rest brooms on the handle so that the brush part is at
the top. The idea is NOT to put pressure onto the brush / bristle.
SCRUBBING / BUFFING BRUSHES Rinse thoroughly under cold water after
use. Shake well to get rid of excess moisture.
Hang to dry or stand on handle end. Never leave damp scrubbing
& buffing brushes in a bucket. DISH CLOTH & DUSTER Wash and
rinse well after use. Hang to dry. SPONGES Wash in soap and water.
Rinse thoroughly in cold water.
Subject Basin Department
: How To Clean A Hand Policy Number : : Housekeeping Approved By
:
Effective Date : Page(s) :
Approved Date : Revised :
INTRODUCTION OBJECTIVES Step By Step Procedures PROCEDURE Remove
soiled towels, if any from the counter top. Wipe the mirror with
the glass cleaner and a clean glass cloth. Lift all guest items /
supplies and toiletries from the vanity counter to wipe. Arrange
all guest items and toiletries neatly. Move items carefully to
avoid breakage. Squeeze cleaning detergent on to the scouring pad
and scrub around the basin, the overflow drain and the chrome
fittings. Lift the basin stopper and brush off any dirt with the
toothbrush. Rinse the basin with water and wipe dry with a clean
cleaning cloth. Check that the fittings are free of water marks.
Replace the stopper. Ensure that is working properly and in a CLOSE
position. Report any dripping taps or OOO / missing stopper.
Replenish any used / missing guest supplies and amenities.
Subject Floor Department
:
How To Dust Mop The Policy Number : Approved By :
: Housekeeping
Effective Date : Page(s)INTRODUCTION
Approved Date : Revised :
:
OBJECTIVES Dust Mop in a Simpler Term Means Sweep. But When Dust
Mopping, NEVER Flick The Dust Mop In Any Other Way - Dust Particles
Will Become Airborne. Always Follow The U - System Or By Pushing
Ahead From The Start Until The End. PROCEDURE Material Needed:
1 x dust mop 1 x dust pan 1 x broom 1 x putty knife
PROCEDURES: 1. Use the putty knife to remove any stickers, gum
etc. 2. Check the Dust Mop Fix on a clean dust mop head to the
stick... Make sure the correctly and tightened correctly. mop is in
place
3. Dust Mop The Floor Push the mop in a U figure system from one
corner till the end corner. This is to avoid the dust or dirt being
left behind. START =============================
============================== ==============================END.
4. There are two methods of dust mopping. Pushing the mop ahead of
you for large open areas using mop head 36 or larger. Using the
above figure stroke for smaller areas. 5. Pay particular attention
to the edges and corners as this is where most of the accumulations
occur.
6. Finish Dust Mopping Lightly flick the dust from the mop onto
newspaper or into trash container to release the accumulated dust.
Use a broom and a dust pan to pick up the dust collected / pushed
to the end corner for disposal. Remove the dust mop head for
washing and leave to dry before storing
Subject : Carpet &Upholstery Policy Number : Stain Removal
Guidelines Department : Housekeeping Approved By : Effective Date :
Page(s)INTRODUCTION OBJECTIVES Deal With Stain As Soon As It Occurs
PROCEDURE Rules Of Stain Removal: Deal with a stain as soon as it
occurs. Once a stain has hardened or sunk into a surface it will be
much more difficult to remove. Soak up as much of the stain as
possible before using any other procedures and without rubbing. If
a stain is fixed, scrape away build up above the surface. Identify
stain and surface. This can save time spent in trying inappropriate
methods and prevent the use of methods that might damage a surface
Always test effect of any cleaning
Approved Date : Revised :
:
Subject : Carpet Care And Policy Number : Maintenance Department
: Housekeeping Approved By : Effective Date : Page(s)INTRODUCTION
OBJECTIVES 3 Steps Maintenance Cycle PROCEDURE The installations of
carpeting represent a major capital outlay for the hotel.
Maintenance is especially important to consider since the ultimate
cost of a carpet installation is determined by the years of service
the carpet provide. Proper carpet maintenance is the KEY to the
success and its contribution to the appearance and ambiance of the
area it is used in. Reasons for Carpet Maintenance: To improve the
appearance Protect the investment Protect the carpet from wear
Improve the air quality Soil Types: Carpet is exposed to four types
of soil over their service life. An understanding of this type of
soil is essential when establishing a truly cost effective
maintenance program. Dry Soils Dry dirt, sand, dust, grit, ashes
and other loose particles which will be difficult to remove when
mixed with greasy materials which bind them to carpet fibers. Sand
and grit are the most serious problem in extending the service life
of carpeting. These abrasive work their work to the backing,
cutting and abrading carpet fibers - resulting in excessive and
rapid wear. Water soluble and oil soil bind abrasive to carpet
fibers and cause rapid deterioration of carpet appearance. 2. Water
Soluble Soils Mud, non greasy stuffs and spillage which adhere to
carpet fibers are most effectively removed by water based detergent
products.
Approved Date : Revised :
:
3. Oily and Greasy Materials Grease, tars, asphalt, food grease,
and air borne oily materials which are spilled, tracked and blown
into carpeted areas. They adhered stubbornly to carpet fibers and
are most effectively removed by combination detergent and solvent
materials. 4. Stains and Discoloration Rust, water spots, food dyes
and other very difficult problems often must be removed or
eliminated by specialized carpet spotter. The most difficult aspect
of soiling is that soils tend to concentrate along heavy traffic
areas of carpets - BUT one single soiled area can destroy the
entire image of a public facility. Unwanted Odour In addition to
spills, unwanted odors also reside in carpet. Smoke, food, mildew
and other odors are very difficult to remove. In many instances,
carpeting must be discarded because odors have been allowed to
build up. Because of these different type of problems, a number of
cleaning technique are required to maintain carpeting under the
various soil conditions and use - patterns in different areas. The
recommended carpet maintenance system is composed of maintenance
cycle. Maintenance cycles are broken into three: Routine Interim /
Periodic Restorative 1. Routine Carpet Maintenance: Purpose:
Prevent and remove tracked in soils from carpets Frequency: Daily
or more often depending on grit and soil levels Techniques: Daily
Vacuuming Spot and Stain Removal Walk off mats 2. Interim /
Periodic Carpet Maintenance: Purpose: To remove the grease and oil
components that eventually build up on the carpet pile surface and
are not properly removable by vacuuming. Frequency: When routine or
daily maintenance does not leave the carpet Performed monthly,
quarterly, as required by traffic and soil build up Techniques:
Carpet Buffing or Spin Cleaning Dry Foam and Mist Shampooing Dry
powder cleaning 3. Restorative Carpet Maintenance: Purpose: To deep
clean and restore carpet to as new condition as possible Frequency:
When interim cleaning is not providing desired appearance level.
Heavy traffic lane soiling, uneven appearance, re-soiling quickly
after interim. Techniques: Hot Water Extraction
Rotary Shampooing
Each level of routine, interim and restorative cleaning is
extremely important in achieving a high level of appearance of the
carpet and keeping the cost of carpet maintenance low. Each level
of maintenance requires increasingly more labor. Time invested at
each level will increase the time interval before the next higher
level of maintenance is required.
Subject : How To Operate The Policy Number : Buffing Machine
Department : Housekeeping Approved By : Effective Date :
Page(s)INTRODUCTION OBJECTIVES Step By Step Procedures PROCEDURE
Obtain The Buffing Machine Ensure that it is in working condition.
Handle with care to avoid any damage to surrounding object and
area. 2. Check the Buffing Pad Lift up the machine and take out the
flexible driving disc so that you can put on the pad. Ensure it is
in correct placement and in efficient thickness and the disc is
tightened firmly
Approved Date : Revised :
:
and not be vibratos. 3. Check the Plug and the Flex Release the
flex from the machine and check if the flex or plug is damaged.
Report if it is. There should be no worn area, torn or broken. 4.
Plug into the Socket And switch On The Machine Hands must be dry to
avoid electrocution. 5. Buffing the Floor Push the machine sideways
or front ways. Make sure the whole floor is buffed and any moveable
machine is place back after buffing. 6. Finish Buffing Press the
switch button to OFF position and take out the plug from the
socket. Ensure the plug is not taken off before switching off the
machine.
Subject : How To Buff The Floor Policy Number : Department :
Housekeeping Approved By : Effective Date : Page(s)INTRODUCTION
OBJECTIVES Buffing Postpone The Costly Stripping And Refinishing
Cycle , Removes Dirt And Black Marks By Applying A Spray Emulsion
To The Floor . The Emulsion Is A Mixture Of Cleaners, Solvent Water
And Wax. Floor Must Be Cleaned BEFORE Any Buffing Procedure is
Performed PROCEDURE 1. LOW SPEED SPRAY BUFFING
Approved Date : Revised :
:
Materials Needed: 1 x Dust mop 1 x Rotary scrubber machine (175
- 350 rpm) 1 x Pad holder Several buffing pad 1 x Spray Bottle 1 x
Buffing Liquid 1 x Wet Floor sign
PROCEDURES: 1. Place work area sign where necessary. Ensure that
the floor has a proper base; 3 - 4 coats for a high gloss
appearance 2. Dust & Damp Mop Before any buffing is done, the
floor must be dust and damp mopped first - otherwise the soil will
be ground to the floor. Remove any stickers , gums etc. if any from
floor surface 3. Spray & Buff While running the machine, using
the spray bottle, spray onto one workable area and buff the area
sprayed until the area dries up. Never spray onto a large area
because the buffing liquid hardens very quickly. Buffing over the
sprayed area removes marks, soil and polishes the floor Generally
three passes of the machine over the area are sufficient, when the
proper amount is being used The floor should never have the greasy
residue or low gloss area after treatment. If so, too much of
buffing spray has been used. The floor should then be dry buffed
with a clean pad to remove excess spray buff 4. Follow the above
step until the entire area has been buffed and shiny. Do not
attempt to remove every mark. Most of the remaining marks will be
removed within the next couple of buff procedures 5. When the pad
becomes clogged with soil, turn over to the clean side. Replace
with a new pad when both sides become soil 6. Dust mop the floor to
remove any residue from the spray buffing process. 7. By storing
used pads in plastic pad until the buffing has been completed will
prevent soil from hardening. Clean the pad immediately. Soaking in
the stripping solution will loosen dried residue. Rinse the buffing
pad, hang up and allow drying before using them again. Damp clean
the machine. 8. Store all equipment. 2. HIGH SPEED SPRAY BUFFING
Equipment Required: (Same as for Low Speed Buffing except for the
High Speed Scrubbing machine (1000 + rpm)) 1 x Dust mop 1 x High
Speed Scrubbing Machine (1000 + rpm) 1 x Pad holder
Several buffing pad 1 x Spray Bottle 1 x Buffing Liquid 1 x Wet
Floor sign PROCEDURES: (Same as Low Speed Buffing) 1. Place work
area sign where necessary. Ensure that the floor has a proper base;
3 - 4 coats for a high gloss appearance 2. Dust & Damp Mop
Before any buffing is done , the floor must be dust and damp mopped
first. - Otherwise the soil will be ground to the floor. Remove any
stickers, gums etc. if any from floor surface. Remove any stickers
, gums etc. if any from floor surface Ultra High Speed Spray
Buffing DOES NOT Provide Adequate Cleaning And Cannot Be Used As A
One Step operation 3. Spray & Buff While running the machine,
using the spray bottle, spray onto one workable area and buff the
area sprayed until the area dries up. Never spray onto a large area
because the buffing liquid hardens very quickly. Buffing over the
sprayed area removes marks, soil and polishes the floor Generally
three passes of the machine over the area are sufficient, when the
proper amount is being used The floor should never have the greasy
residue or low gloss area after treatment. If so, too much of
buffing spray has been used. The floor should then be dry buffed
with a clean pad to remove excess spray buff 4. Follow the above
step until the entire area has been buffed and shiny. Do not
attempt to remove every mark. Most of the remaining marks will be
removed within the next couple of buff procedures 5. When the pad
becomes clogged with soil, turn over to the clean side. Replace
with a new pad when both sides become soil 6. Dust mop the floor to
remove any residue from the spray buffing process. 7. By storing
used pads in plastic pad until the buffing has been completed will
prevent soil from hardening. Clean the pad immediately. Soaking in
the stripping solution will loosen
dried residue. Rinse the buffing pad, hang up and allow drying
before using them again. Damp clean the machine. 8. Store all
equipment
Subject : UPHOLSTERY Policy Number : SHAMPOOING Department :
Housekeeping Approved By : Effective Date : Page(s)INTRODUCTION
OBJECTIVES Necessary to restore the surface Appearance of
Upholstery PROCEDURE What you will need: 1 x shampoo extraction
machine 1 x upholstery tool / wand
Approved Date : Revised :
:
1 x pail 1 x upholstery shampoo 1 x spray bottle of Pre -
spotter 1. Obtain the Machine Ensure that it is complete with the
necessary attachment and in good working condition 2. Prepare the
Solution Prepare according to the manufacturers instruction Vacuum
Suction clean the upholstery especially all the corners to prepare
the shampooing Pre - Spotting Apply the pre - spotter to heavily
soiled areas and lightly agitate the stain with a soft brush. This
will reduce the possibility of over wetting and also eliminate the
need for repeatedly passing the tool over the area. Shampooing The
hand tool should be moved systematically over the surface of fabric
using either: a/ the Long strokes applying pressure as the tool is
drawn backward over the fabric and just overlapping adjacent
strokes OR b/ the Short strokes moving the tool backwards and
forward in a zig zag fashion across each section of the fabric,
applying pressures in both direction Continue until all parts,
including the front and the back of cushions, are completed The
direction for drawing the tool will depend on the convenience of
that particular piece of upholstery Suction / Extract Pass the hand
tool over each part of the upholstery using the suction only Use
the crevice tool for tuck ins and corners. Leave to dry. Clean the
machine and all the tools before storing
Subject : PERIODIC SURFACE Policy Number : RESTORATIVE FLOOR
MAINTENANCE CYCLE Department : Housekeeping Approved By :
Effective Date : Page(s)INTRODUCTION
Approved Date : Revised :
:
OBJECTIVES Buffing Postpone The Costly Stripping And Refinishing
Cycle , Removes Dirt And Black Marks By Applying A Spray Emulsion
To The Floor . The Emulsion Is A Mixture Of Cleaners, Solvent Water
And Wax. Floor Must Be Cleaned BEFORE Any Buffing Procedure is
Performed PROCEDURE Purpose : To remove those surface imperfections
which cannot be repaired by routine maintenance Frequency: Whenever
routine maintenance does not leave the floor to the standard level
could be daily, weekly, monthly etc. Techniques: Low Speed Spray
Buffing / Burnishing Ultra High Speed Spray Buffing / Burnishing 1.
LOW SPEED SPRAY BUFFING
Materials Needed: 1 x Dust mop 1 x Rotary scrubber machine (175
- 350 rpm)
1 x Pad holder Several buffing pad 1 x Spray Bottle 1 x Buffing
Liquid 1 x Wet Floor sign
PROCEDURES: 1. Place work area sign where necessary. Ensure that
the floor has a proper base; 3 - 4 coats for a high gloss
appearance 2. Dust & Damp Mop Before any buffing is done, the
floor must be dust and damp mopped first - otherwise the soil will
be ground to the floor. Remove any stickers , gums etc. if any from
floor surface 3. Spray & Buff While running the machine, using
the spray bottle, spray onto one workable area and buff the area
sprayed until the area dries up. Never spray onto a large area
because the buffing liquid hardens very quickly. Buffing over the
sprayed area removes marks, soil and polishes the floor Generally
three passes of the machine over the area are sufficient, when the
proper amount is being used The floor should never have the greasy
residue or low gloss area after treatment. If so, too much of
buffing spray has been used. The floor should then be dry buffed
with a clean pad to remove excess spray buff 4. Follow the above
step until the entire area has been buffed and shiny. Do not
attempt to remove every mark. Most of the remaining marks will be
removed within the next couple of buff procedures 5. When the pad
becomes clogged with soil, turn over to the clean side. Replace
with a new pad when both sides become soil 6. Dust mop the floor to
remove any residue from the spray buffing process. 7. By storing
used pads in plastic pad until the buffing has been completed will
prevent soil from hardening. Clean the pad immediately. Soaking in
the stripping solution will loosen dried residue. Rinse the buffing
pad, hang up and allow drying before using them again. Damp clean
the machine. 8. Store all equipment. 2. HIGH SPEED SPRAY BUFFING
Equipment Required:
(Same as for Low Speed Buffing except for the High Speed
Scrubbing machine (1000 + rpm)) 1 x Dust mop 1 x High Speed
Scrubbing Machine (1000 + rpm) 1 x Pad holder Several buffing pad 1
x Spray Bottle 1 x Buffing Liquid 1 x Wet Floor sign PROCEDURES:
(Same as Low Speed Buffing) 1. Place work area sign where
necessary. Ensure that the floor has a proper base ; 3 - 4 coats
for a high gloss appearance 2. Dust & Damp Mop Before any
buffing is done, the floor must be dust and damp mopped first. -
Otherwise the soil will be ground to the floor. Remove any
stickers, gums etc. if any from floor surface. Remove any stickers
, gums etc. if any from floor surface Ultra High Speed Spray
Buffing DOES NOT Provide Adequate Cleaning And Cannot Be Used As A
One Step operation 3. Spray & Buff While running the machine,
using the spray bottle, spray onto one workable area and buff the
area sprayed until the area dries up. Never spray onto a large area
because the buffing liquid hardens very quickly. Buffing over the
sprayed area removes marks, soil and polishes the floor Generally
three passes of the machine over the area are sufficient, when the
proper amount is being used The floor should never have the greasy
residue or low gloss area after treatment. If so, too much of
buffing spray has been used. The floor should then be dry buffed
with a clean pad to remove excess spray buff 4. Follow the above
step until the entire area has been buffed and shiny. Do not
attempt to remove every mark. Most of the remaining marks will be
removed within the next couple of buff procedures 5. When the pad
becomes clogged with soil, turn over to the clean side. Replace
with a new pad when both sides become soil 6. Dust mop the floor to
remove any residue from the spray buffing process. 7. By storing
used pads in plastic pad until the buffing has been completed will
prevent soil from hardening. Clean the pad immediately. Soaking in
the stripping solution will loosen dried residue. Rinse the buffing
pad, hang up and allow drying before using them again.
Damp clean the machine. 8. Store all equipment
Subject WINDOW Department
:
HOW TO CLEAN Policy Number : Approved By :
: Housekeeping
Effective Date : Page(s)INTRODUCTION
Approved Date : Revised :
:
OBJECTIVES At the Completion of the Job, the Window Should Be
Clear Of Any Finger Prints and the Sides Are Wiped Dry PROCEDURE
What you will need: 1 x pail 1 x window squeegee (Size appropriate
to the area to be cleaned) 1 x glass cloth 1 x bottle undiluted
glass cleaner 1 x window mop head
(Size appropriate to the area to be cleaned) 1 x extendible pole
(for high area) Prepare the glass cleaner according to dilution
instructed. 2. Suck the mop head into the diluted solution and
lightly squeeze the mop and then apply it to the glass / window in
EITHER the vertical or horizontal straight movement / stroke OR the
S - stroke until the glass is covered with the cleaning solution.
Squeegee down the excess water in either the vertical or horizontal
movement / stroke Or the S - stroke. The edge of the squeegee blade
should be firmly in contact with the surface in order to leave the
surface dry. 4. Wipe the squeegee before using again until the
entire piece of glass or window is finished. Each stroke should
overlap the previous one. 5. Wipe the bottom or side of the glass
or window with a clean glass cloth to ensure the glass is clear
from water remains on the edge of the glass. 6. Put all cleaning
equipment into the bucket. Wash them and hang to dry before
storing.
Subject SQUEEGEE Department
:
HOW TO USE THE Policy Number : Approved By :
: Housekeeping
Effective Date : Page(s)INTRODUCTION
Approved Date : Revised :
:
OBJECTIVES Step By Step Procedures PROCEDURE Squeegee is
designed to remove water from a surface; floors, windows and walls.
If correctly used, will leave a surface dry. They consist of a
rubber strip fixed to a metal blade attached to a handle or
telescopic pole. The rubber strip and telescopic pole come in
various lengths appropriate for the different size area. 1. Obtain
the Squeegee Ensure that it is complete with the necessary
attachment of the appropriate length suitable for the area and
purpose Methods : Straight Stroke Method S - Stroke Method Straight
strok
