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REPORT ON FEEDBACK OF CLIENTS USING ASCENT SERVICE Prepared by: Ms. Kanika Gosain (Summer Trainee)

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REPORT ON

FEEDBACK OF CLIENTS

USING ASCENT SERVICE

Prepared by:Ms. Kanika Gosain

(Summer Trainee)

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INTRODUCTION

Ascent service clients are provided with an

add on service provided to clients and

which is known as TJ Service (timesjobsservice)

I have taken a feedback of 100clients

through the medium of telecalling.

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OBJECTIVE

The objective of this marketing survey was to

know about the clients perception towards the

product and the value added service .

This survey is a market research as we capture

the clients feedback through it.

As this study depicts the spending

characteristics and purchasing power of theconsumer who are within our business's

geographic area of operation.

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What is market survey?

Market survey--where we actually speak to

members of our target audience as they

are an important part of market research. We can choose to hire a company to do it

for us, but conducting the interviews

ourself will most likely give us a much

better idea of the needs of our target

audience

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Market survey provide us with insights that wemight not otherwise have gleaned.

If we are going the do it ourself route, we

probably want to act as the focus groupmoderator.

As the moderator,we want to encourage anopen-ended flow of conversation and be sure to

solicit comments from quieter members, or wemay end up getting all our information from thetalkative participants only.

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Results of feedback taken on

clients experience and various

hypothetical questions

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Overall experience from the

responses of Print and TJ :overall experience

%

35%

4 %

6%

1% are totally dissatisfied with print and TJ SERVICE

35% received poor responses

4 % were satisfied with the TJ and print service

16% were only satisfied with TJ overall

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RE ASONS

Behind the poor responses received by

of clients is

irrelevancy of data as this was the highestdisadvantage given by most of them.

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Responses from Print service :RESPONSES FROM PRINT SERVICE

2

2

2

    p    e

    r    c    e    n     t    a

30%were dissatisfied and were not happy with the applications they received

by the Print service .

38%were satisfied by the quality and quantity of applications of print service.

Only 2%were satisfied from quality and dissatisfied with quantity.

5%is only satisfied with quality of applications.

7%satisfied with quantity and dissatisfied with quality , these are those who

prefer quality and quantity both.

%didn¶t response.

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Responses from TJ service

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Feedback from TJ service :

Responses from TJ service

1

28%

240%

3

10%

4

17%

5

3%

6

2%

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28 were dissatisfied from the TJ service

provided to them as it wasn¶t a

remarkable service due to the quality as

this was the main reason.  And even the

quantiy they get all were irrelevant.

40 didn¶t knew about TJ service so they

were not able to comment on the serviceof TJ .

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9 said same quality as gets from ascent

service.

1 were satisfied with both quality andquantity of applications.

satisfied with quality and dissatisfied

with quantity.

2 satisfied with quantity but dissatisfied

with quality.

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RE ASONS:

TIME-There is a problem of time factor 

which is faced clients, as it takes lot of 

time to open a resume .  And many of 

them they delete it without given a look.

IRRELEVANCY- Most of the data was

irrelevant to the requirement. There was

no match of a candidate with a particular vacancy.

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Prior awareness of TJ service :

7

9

6 wasn¶t aware of TJ service in advance.

9 were aware of TJ service.

20 came to know across when we were talking.

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Feedback on the difference make

out between the applications

received from TJ and  Ascent :

10 didn¶t notice the difference between the applications received from both

services.

42 didn¶t make out any difference between application received from TJ

and  Ascent.

40 were able to make out the difference between the applications. Other 8 didn¶t respond.

difference of applications from TJ and ascent

10

4 24 0

8

0

10

1

2 0

2

0

4 0

4

1 2 4

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Responses on if TJ service is

withdrawn :responses on if TJ service is withdrawn

can¶t say about the difference because they havn¶t used it.

will find no difference in their recruitments.

4 feels they will find a difference.

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Will they pay incremental charge?

Will they pay incremental charge?

as not interested in paying incremental charge for TJ service as most of them

gave reason of quality is not good.

wasn¶t able to decide.

were only interested in paying incremental charge because they wanted to

create a database for future hiring and would save their time in urgent requirement.

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WE AKNESSES

Problems highly faced by clients are:

In TJ service, most of the clients find

problem in irrelevancy of data,as more of different background people applies which

are not atll suitable with a requirement and

problem also come in relocation.

As this problem is also find through ascent

also but it was less as compared to TJ.

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There was a gap in time factor also,as

they find waste of time in opening the

whole resume.

As the snapshot don¶t provide full

information wanted by client at time of 

searching resumes.

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Suggestions and

Recommendations:

Client wanted applications so that they geta snapshot of major information which isrelated to job requirement.

Provide added features so that they cansave their time and so that we can purifythe junk data.

Provide the candidate some relevantkeywords so that candidate applies to right job.

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Update the technology of website so that

they receive filter data.

Provide the client with full information onhand.