Practical software testing guide 1

What is software testing

Software Testing is the process of executing a program or system with the intent of finding errors. Or, it involves any activity aimed at evaluating an attribute or capability of a program or system and determining that it meets its required results. Software is not unlike other physical processes where inputs are received and outputs are produced. Where software differs is in the manner in which it fails. Most physical systems fail in a fixed (and reasonably small) set of ways. By contrast, software can fail in many bizarre ways. Detecting all of the different failure modes for software is generally infeasible.

Unlike most physical systems, most of the defects in software are design errors, not manufacturing defects. Software does not suffer from corrosion, wear and tear .Generally it will not change until upgrades, or until obsolescence. So once the software is shipped, the design defects or bugs will be buried in and remain latent until activation.

Software bugs will almost always exist in any software module with moderate size not because programmers are careless or irresponsible, but because the complexity of software is generally intractable and humans have only limited ability to manage complexity. It is also true that for any complex systems, design defects can never be completely ruled out.

Discovering the design defects in software is equally difficult, for the same reason of complexity. Because software and any digital systems are not continuous, testing boundary values are not sufficient to guarantee correctness. All the possible values need to be tested and verified, but complete testing is infeasible. Exhaustively testing a simple program to add only two integer inputs of 32-bits (yielding 2^64 distinct test cases) would take hundreds of years, even if tests were performed at a rate of thousands per second. Obviously, for a realistic software module, the complexity can be far beyond the example mentioned here. If inputs from the real world are involved, the problem will get worse, because timing and unpredictable environmental effects and human interactions are all possible input parameters under consideration.

Objectives of testing:-First of all objectives should be clear.

Testing as a process of executing a program with the intent of finding errors.To perform testing, test cases are designed. A test case is a particular made up of artificial situation upon which a program is exposed so as to find errors. So a good test case is one that finds undiscovered errors.

If testing is done properly, it uncovers errors and after fixing those errors we have software that is being developed according to specifications.

Software Testing Page 1

The above objective implies a dramatic change in viewpoint .The move counter to the commonly held view than a successful test is one in which no errors are found. In fact, our objective is to design tests that a systematically uncover different classes of errors and do so with a minimum amount of time and effort.

Testing principles:

Before applying methods to design effective test cases, software engineer must understand the basic principles that guide the software testing process. Some of the most commonly followed principles are:All test should be traceable to customer requirements as the objective of testing is to uncover errors, it follows that the most severe defects (from the customers point of view) are those that causes the program to fail to meet its requirements.

Tests should be planned long before the testing begins. Test planning can begin as soon as the requirement model is complete. Detailed definition of test cases can begin as soon as the design model has been solidated. Therefore, all tests can be planned and designed before any code can be generated.

Exhaustive testing is not possible. The number of paths permutations for impossible to execute every combination of paths during testing. It is possible however to adequately cover program logic and to ensure that all conditions in the procedural design have been exercised.To be most effective, an independent third party should conduct testing. By “most effective”, we mean testing that has the highest probability of finding errors (the primary objective of testing).

Test Information Flow:Testing is a complete process. For testing we need two types of inputs:

Software configuration –it includes software requirement specification, design specification and source code of program. Software configuration is required so that testers know what is to be expected and tested.

Test configuration – it is basically test plan and procedure. Test configuration is testing plan that is, the way how the testing will be conducted on the system. It specifies the test cases and their expected value. It also specifies if any tools for testing are to be used.

Test cases are required to know what specific situations need to be tested. When tests are evaluated, test results are compared with actual results and if there is some error, then debugging is done to correct the error. Testing is a way to know about quality.


Different types of testing1. White box testing 2. Black box testing 3. Unit testing4. Incremental integration testing 5. Integration testing 6. Functional testing7. System testing 8. End-to-end testing 9. Sanity testing 10.Regression testing 11.Acceptance testing12.Load testing13.Stress testing 14.Performance testing15.Usability testing 16.Install/uninstall testing17.Recovery testing 18.Security testing 19.Compatibility testing20.Comparison testing 21.Beta testing22.Alpha testing23.Smoke testing 24.Monkey testing25.Ad hoc testing

1. Black box testing Internal system design is not considered in this type of testing. Tests are based on requirements and functionality.

2. White box testing This testing is based on knowledge of the internal logic of an application’s code. Also known as Glass box Testing. Internal software and code working should be known for this type of testing. Tests are based on coverage of code statements, branches, paths, conditions.

3. Unit testing Testing of individual software components or modules. Typically done by the programmer and not by testers, as it requires detailed knowledge of the internal program design and code. May require developing test driver modules or test harnesses.

4. Incremental integration testing


Bottom up approach for testing i.e continuous testing of an application as new functionality is added; Application functionality and modules should be independent enough to test separately. done by programmers or by testers.

5. Integration testing

Testing of integrated modules to verify combined functionality after integration. Modules are typically code modules, individual applications, client and server applications on a network, etc. This type of testing is especially relevant to client/server and distributed systems.

6. Functional testing

This type of testing ignores the internal parts and focus on the output is as per requirement or not. Black-box type testing geared to functional requirements of an application.

7. System testing –

Entire system is tested as per the requirements. Black-box type testing that is based on overall requirements specifications, covers all combined parts of a system.

8. End-to-end testing –

Similar to system testing, involves testing of a complete application environment in a situation that mimics real-world use, such as interacting with a database, using network communications, or interacting with other hardware, applications, or systems if appropriate.

9. Sanity testing –

Testing to determine if a new software version is performing well enough to accept it for a major testing effort. If application is crashing for initial use then system is not stable enough for further testing and build or application is assigned to fix.

10.Regression testing –

Testing the application as a whole for the modification in any module or functionality. Difficult to cover all the system in regression testing so typically automation tools are used for these testing types.

11.Acceptance testing Normally this type of testing is done to verify if system meets the customer specified requirements. User or customer do this testing to determine whether to accept application.

12.Load testing


Its a performance testing to check system behavior under load. Testing an application under heavy loads, such as testing of a web site under a range of loads to determine at what point the system’s response time degrades or fails.

13.Stress testing –

System is stressed beyond its specifications to check how and when it fails. Performed under heavy load like putting large number beyond storage capacity, complex database queries, continuous input to system or database load.

14. Performance testing

Term often used interchangeably with ’stress’ and ‘load’ testing. To check whether system meets performance requirements. Used different performance and load tools to do this.

15.Usability testing

User-friendliness check. Application flow is tested, Can new user understand the application easily, Proper help documented whenever user stuck at any point. Basically system navigation is checked in this testing.

16.Install/uninstall testing

Tested for full, partial, or upgrade install/uninstall processes on different operating systems under different hardware, software environment.

17.Recovery testing : Testing how well a system recovers from crashes, hardware failures, or other catastrophic problems.

18.Security testing

Can system be penetrated by any hacking way. Testing how well the system protects against unauthorized internal or external access. Checked if system, database is safe from external attacks.

19.Compatibility testing

Testing how well software performs in a particular hardware/software/operating system/network environment and different combination s of above.

20.Comparison testing

Comparison of product strengths and weaknesses with previous versions or other similar products.

21.Alpha testing –Software Testing Page 5

In house virtual user environment can be created for this type of testing. Testing is done at the end of development. Still minor design changes may be made as a result of such testing.

22.Beta testing : Testing typically done by end-users or others. Final testing before releasing application for commercial purpose.

23.Smoke testing

It is a term used in plumbing, woodwind repair, electronics, computer software development, infectious disease control, and the entertainment industry. It refers to the first test made after repairs or first assembly to provide some assurance that the system under test will not catastrophically fail. After a smoke test proves that "the pipes will not leak, the keys seal properly, the circuit will not burn, or the software will not crash outright," the assembly is ready for more stressful testing.

24.Monkey testing

It is random testing performed by automated testing tools (after the latter are developed by humans). These automated testing tools are considered "monkeys", if they work at random. We call them "monkeys" because it is widely believed that if we allow six monkeys to pound on six typewriters at random, for a million years, they will recreate all the works of Isaac Asimov.

a) Smart monkeys- are valuable for load and stress testing they will find a significant number of bugs, but are also very expensive to develop.

(b) Dumb monkeys- are inexpensive to develop, are able to do some basic testing, but they will find few bugs.

25.Ad hoc testing

Its a commonly used term for software testing performed without planning and documentation.The tests are intended to be run only once, unless a defect is discovered. Ad hoc testing is a part of exploratory testing, being the least formal of test methods. In this view, ad hoc testing has been criticized because it isn't structured, but this can also be a strength: important things can be found quickly. It is performed with improvisation, the tester seeks to find bugs with any means that seem appropriate. It contrasts to regression testing that looks for a specific issue with detailed reproduction steps, and a clear expected result. .

Testing types_

a) Manual testingSoftware Testing Page 6

b) Automation testing

Manual testing

It is the process of manually testing software for defects. It requires a tester to play the role of an end user, and use most of all features of the application to ensure correct behavior. To ensure completeness of testing, the tester often follows a written test plan that leads them through a set of important test cases.

Test automation

Its the use of software to control the execution of tests, the comparison of actual outcomes to predicted outcomes, the setting up of test preconditions, and other test control and test reporting functions[1]. Commonly, test automation involves automating a manual process already in place that uses a formalized testing process.Software quality assurance

Software quality assurance (SQA) consists of a means of monitoring the software engineering processes and methods used to ensure quality. The methods by which this is accomplished are many and varied, and may include ensuring conformance to one or more standards, such as ISO 9000 or a model such as CMMI

SQA encompasses the entire software development process, which includes processes such as requirements definition, software design, coding, source code control, code reviews, change management, configuration management, testing, release management, and product integration.The American Society for Quality offers a Certified Software Quality Engineer (CSQE) certification with exams held a minimum of twice a year.

SQA includes

● Defect Prevention– prevents defects from occurring in the first place– Activities: training, planning, and simulation● Defects detection– finds defects in a software artifact– Activities: inspections, testing or measuring● Defects removal– isolation, correction, verification of fixes– Activities: fault isolation, fault analysis, regression testing● Verification– are we building the product right ?– performed at the end of a phase to ensurethat requirements established duringprevious phase have been met● Validation– are we building the right product ?Software Testing Page 7

– performed at the end of the developmentprocess to ensure compliance with productrequirements

Objective of SQA

Quality is a key measure of project success. Software producers want to be assured of the product quality before delivery. For this, they need to plan and perform a systematic set of activities called Software Quality Assurance (SQA).

SQA helps ensure that quality is incorporated into a software product. It aims at preventing errors and detecting them as early as possible. SQA provides confidence to software producers that their product meets the quality requirements. SQA activities include setting up processes and standards, detecting and removing errors, and ensuring that every project performs project SQA activities. Introduction to Software Quality.

Importance of Software Quality

● Several historic disasters attributed to software– 1988 shooting down of Airbus 320 by the USS Vincennes crypticand misleading output displayed by tracking software– 1991 patriot missile failure inaccuratecalculation of time due tocomputer arithmetic errors– London Ambulance Service Computer Aided Dispatch System –several deaths– On June 3, 1980, the North American Aerospace Defense Command(NORAD) reported that the U.S. was under missile attack.– First operational launch attempt of the space shuttle, whose realtimeoperating software consists of about 500,000 lines of code, failed synchronizationproblem among its flightcontrolcomputers.– 9 hour breakdown of AT&T's longdistancetelephone network causedby an untested code patchImportance of Software Quality● Ariane 5 crash June 4, 1996– maiden flight of the European Ariane 5 launchercrashed about 40 seconds after takeoff– lost was about half a billion dollars– explosion was the result of a software error● Uncaught exception due to floatingpointerror: conversionfrom a 64bitSoftware Testing Page 8

integer to a 16bitsigned integer applied to alarger than expected number● Module was reusedwithout proper testing from Ariane 4– Error was not supposed to happen with Ariane 4– No exception handler● Mars Climate Orbiter September23, 1999– Mars Climate Orbiter, disappeared as it began to orbitMars.– Cost about $US 125million– Failure due to error in a transfer of informationbetween a team in Colorado and a team in California● One team used English units (e.g., inches, feet and pounds)while the other used metric units for a key spacecraftoperation.● Mars Polar Lander December,1999– Mars Polar Lander, disappeared during landing onMars– Failure more likely due to unexpected setting of asingle data bit.● defect not caught by testing● independent teams tested separate aspects● Internet viruses and worms– Blaster worm ($US 525 millions)– Sobig.F ($US 500 millions – 1billions)● Exploit well known software vulnerabilities– Software developers do not devote enough effort to applyinglessons learned about the causes of vulnerabilities.– Same types of vulnerabilities continue to be seen in newerversions of products that were in earlier versions.● Usability problems● Monetary impact of poor software quality (Standish group 1995)● 175,000 software projects/year AverageCost per project– Large companies $US 2,322,000– Medium companies $US 1,331,000– Small companies $US 434,000● 31.1% of projects canceled before completed– cost $81 billion● 52.7% of projects exceed their budget costingSoftware Testing Page 9

What are test cases

A test case is a set of conditions or variables under which a tester will determine whether an application or software system is working correctly or not. The mechanism for determining whether a software program or system has passed or failed such a test is known as a test oracle. In some settings, an oracle could be a requirement or use case, while in others it could be a heuristic. It may take many test cases to determine that a software program or system is functioning correctly. Test cases are often referred to as test scripts, particularly when written. Written test cases are usually collected into test suites

Test cases can be:-

1. Formal test casesIn order to fully test that all the requirements of an application are met, there must be at least two test cases for each requirement: one positive test and one negative test unless a requirement has sub-requirements. In that situation, each sub-requirement must have at least two test cases. Keeping track of the link between the requirement and the test is frequently done using a traceability matrix. Written test cases should include a description of the functionality to be tested, and the preparation required to ensure that the test can be conducted.What characterizes a formal, written test case is that there is a known input and an expected output, which is worked out before the test is executed. The known input should test a precondition and the expected output should test a post condition.

2. Informal test cases

For applications or systems without formal requirements, test cases can be written based on the accepted normal operation of programs of a similar class. In some schools of testing, test cases are not written at all but the activities and results are reported after the tests have been run.

In scenario testing, hypothetical stories are used to help the tester think through a complex problem or system. These scenarios are usually not written down in any detail. They can be as simple as a diagram for a testing environment or they could be a description written in prose. The ideal scenario test is a story that is motivating, credible, complex, and easy to evaluate. They are usually different from test cases in that test cases are single steps while scenarios cover a number of steps. Test cases for different modules in ‘Alprus’.


1 .Test cases for ‘Home’ Page:-

Test case id Module

Test summary

Test description

Test data Perquisite

Steps to follow

Expected results

1

TC_ Home Page_001 Homepage

Verify that the homepage is displayed after successfully login

Ensure that user should be able to see the home page after login

Valid user should exist in the application

1.Login to the application 2.verify that home page is getting displayed

User should be able to see the home page

2


Verify the availability of all tasks in the “home page”

Ensure all the tasks should be available at “home page”


1.Login to the application 2.Verify that all the task are displayed in the application

User should be able to see all the tasks that are available at “home page”

3


Verify that homepage will display user name

Ensure that the user name should be available throughout the application

Valid user name should exist in the application

1.Login to the 2..Verify that user name is displayed on the “Home page”

“Home page” should display name of the existing user

4


Verify the availability of links in “home page”

Ensure that all links should be available at “ home page”


1.Login to the application 2.verify all links are available at” home page” throughout the application

Links should be available at home page

5


Verify functionality of “logout” button

Ensure “logout “ button should be


1.Login to the application 2.Click on

User should be logout from the


throughout the application

click able and logout user from the application

“logout” button application

6


Verify the availability of “logout” button throughout the application

Ensure that the logout button should be there and logout the user from application


1.Login to the application 2.verify the availability of “logout” button.

“Logout” button should be displayed and logout user from application

7


Verify the functionality of “home” link

Ensure that after clicking on “home” link it should take user at home page


1.Login to the application 2.Click on “home” and navigate the user to “home page”

User should be able to see the “home page”

8


Verify the availability of “search button”

Ensure that “search button” should be available at home page


1.Login to the application 2.Click on “home” link and navigate the user to “home page”

“Search button should be displayed on “Home page”.


Tools and Technologies used in ALPRUS:

Tools Used :

TCMS(Test Case Management System) Bugzilla QTP

TCMS:A Test Case Management System (TCMS) is meant to be a communications medium through which engineering teams coordinate their efforts. More specifically, it allows for BlackBox QA, WhiteBox QA, Automation, and Development to be a cohesive force in ensuring testing completeness with minimal effort or overhead. The end result being higher quality deliverables in the same time frame, and better visibility into the testing efforts on a given project.

A TCMS will only help coordinate the process, it does not implement the process itself. This document details the individual groups directly involved in this process and how they interact together. This will set up the high-level concepts which the effective usage of the TCMS relies upon, and give a better overall understanding of the requirements for the underlying implementation.


Requirements

The TCMS has a concept of scenarios and configurations. In this context, scenario is a physical topology, and a configuration is the software and/or hardware a given test case will be executed on. This information must come from a Requirements document that specifies the expected scenarios, configurations, and functionality that the product deliverable will be expected to support. A Requirements Document with this information is a necessity for the TCMS to be used effectively by BlackBox QA and Development.

BlackBox QA

BlackBox QA creates test cases based upon their high level knowledge of the product, and executes test cases. Test cases also come from Development, WhiteBox QA, and elsewhere that BlackBox QA also executes. All test cases are funneled into the TCMS, a central repository for this information. On a given build, a BlackBox QA Engineer will execute the test cases assigned to him or her, and update the Last Build Tested information to reflect that work. With this information, management can create a simple query to gauge the testing status of a given project, and redeploy effort as necessary. If a given test case fails, the Engineer can then submit a defect containing the test case information easily. If a reported defect has a test case that is not in the TCMS, a BlackBox QA engineer can transfer the test case information from the defect tracking system into the TCMS.

Automation

The main job of the Automation team is to automate execution of test cases for the purpose of increasing code coverage per component. Once a given project has entered the "alpha" stage (functionality/code complete), release milestones (betas, release candidates, etc) are then based upon the amount of code coverage per component in the automated test suite. For instance, a goal is set for a minimum of 50% code coverage per component before a beta candidate can be considered. This may seem as though the Automation team would then be the bottleneck for release milestones, but this is not the case. Automation requires that test cases be supplied that sufficiently exercise code, and works from there. As was stated before, all sections of engineering supply test cases; if Automation has automated all test cases and has not met the goal for a given milestone, other sections of engineering (WhiteBox QA, BlackBox QA, Development) need to supply more test cases to be automated. This is not to say that Automation is helpless; they can supply test cases as well. The three groups mentioned so far (BlackBox QA, WhiteBox QA, and Automation) are given a synergy by the TCMS whereby a feedback loop is created. For clarity, here is a diagram: 1. BlackBox QA (and development) record test cases into the TCMS, which the Automation team then automates and generates code coverage data for. 2. When BlackBox testing yields no more code coverage, WhiteBox QA analyses output Software Testing Page 14

from the code coverage tool to supply test cases to exercise heretofore untested codepaths. 3. The test cases supplied by WhiteBox QA are then approved by BlackBox QA and the cycle begins again.

This feedback loops has the "snowball rolling downhill" effect in regard to code coverage, which is why it is logical to partially base release milestones upon those metrics.

Development

Development's role in the TCMS is simply to supply and critique test cases. The owner of a given component should review the test cases in the TCMS for their component and supply test cases or information/training to QA to fill in any gaps she/he sees. Component owners should also have a goal of supplying a given number of test cases for the milestone of alpha release. This way, BlackBox QA and Automation have something to work from initially and can provide more immediate results.

Roles in a Cycle

This table documents all of the aforementioned groups' roles in a given product release cycle. The only solid definitions necessary is that the "alpha" release is functionality complete, and that each release milestone has an incremental code coverage goal. Milestone

Development BlackBox QA WhiteBox QA Automation

pre-Alpha

designing; implementing design, functionality

research/study on product technologies

documenting design; reviewing code; providing feedback

N/A

Alpha

supplies initial test cases; provides architecture/product overview; fixes bugs

manual execution of initially supplied test cases; test case creation; reporting defects

running code/runtime analysis tools; reporting defects

begins automating test case in TCMS

Betabug fixing; test case creation

manual execution of test cases; test case creation; defect reporting

integrating code/runtime analysis tools in the automated test suite; reporting defects; ensuring

must report at least X percent amount of code coverage per component,


adherence to documented design; test case creation

repeat cycle until met

Releasebug fixing; test case creation

manual execution of test cases; test case creation; defect reporting

analysing output of code/runtime analysis tools in the automated test suite; reporting defects; ensuring adherence to documented design; code review; test case creation

must report at least X plus 20 percent amount of code coverage per component, repeat cycle until met

Bugzilla:

Bugzilla is a Web-based general-purpose bug tracker and testing tool originally developed and used by the Mozilla project, and licensed under the Mozilla Public License. Released as open source software by Netscape Communications in 1998, it has been adopted by a variety of organizations for use as a defect tracker for both free and open source software and proprietary products

Bugzilla's system requirements include:

A compatible database management system A suitable release of Perl 5 An assortment of Perl modules A compatible web server A suitable mail transfer agent, or any SMTP server

Bugzilla boasts many advanced features:

Powerful searching

User-configurable email notifications of bug changes

Full change history

Inter-bug dependency tracking and graphing

Excellent attachment management

Integrated, product-based, granular security schema


Fully security-audited, and runs under Perl's taint mode

A robust, stable RDBMS back-end

Web, XML, email and console interfaces

Completely customisable and/or localisable web user interface

Extensive configurability

Smooth upgrade pathway between versions

The life cycle of a Bugzilla bug

\

QTP

Quick Test Professional is automated testing software designed for testing various software applications and environments. It performs functional and regression testing through a user interface such as a native GUI or web interface. It works by identifying the objects in the application user interface or a web page and performing desired operations (such as mouse clicks or keyboard events) it can also capture object properties like name or handler ID. QuickTest Professional uses a VBScript scripting language to specify the test procedure and to manipulate the objects and controls of the application under test. To perform more sophisticated actions, users may need to manipulate the underlying VBScript.Software Testing Page 17

http://en.wikipedia.org/wiki/File:Bugzilla_Lifecycle_color-aqua.svg

Although QuickTest Professional is usually used for "UI Based" Test Case Automation, it also can automate some "Non-UI" based Test Cases such as file system operations and database testing.

QTP performs following Tasks:-

Verification

Checkpoints verify that an application under test functions as expected. You can add a checkpoint to check if a particular object, text or a bitmap is present in the automation run. Checkpoints verify that during the course of test execution, the actual application behavior or state is consistent with the expected application behavior or state. QuickTest Professional offers 10 types of checkpoints, enabling users to verify various aspects of an application under test, such as: the properties of an object, data within a table, records within aatabase, a bitmap image, or the text on an application screen. The types of checkpoints are standard, image, table, page, text, text area, bitmap, database, accessibility and XML checkpoints. Users can also create user-defined checkpoints.

Exception handling

QuickTest Professional manages exception handling using recovery scenarios , the goal is to continue running tests if an unexpected failure occurs.For example, if an application crashes and a message dialog appears, QuickTest Professional can be instructed to attempt to restart the application and continue with the rest of the test cases from that point. Because QuickTest Professional hooks into the memory space of the applications being tested, some exceptions may cause QuickTest Professional to terminate and be unrecoverable.

Data-driven testing

QuickTest Professional supports data-driven testing. For example, data can be output to a data table for reuse elsewhere. Data-driven testing is implemented as a Microsoft Excel workbook that can be accessed from QuickTest Professional. QuickTest Professional has two types of data tables: the Global data sheet and Action (local) data sheets. The test steps can read data from these data tables in order to drive variable data into the application under test, and verify the expected result.

Automating custom and complex UI objects

QuickTest Professional may not recognize customized user interface objects and other complex objects. Users can define these types of objects as virtual objects. QuickTest Professional does not support virtual objects for analog recording or recording in low-level mode.


Extensibilit

QuickTest Professional can be extended with separate add-ins for a number of development environments that are not supported out-of-the-box. QuickTest Professional add-ins include support for Web, .NET, Java, and Delphi. QuickTest Professional and the QuickTest Professional add-ins are packaged together in HP Functional Testing software.

Test results

At the end of a test, QuickTest Professional generates a test result. Using XML schema, the test result indicates whether a test passed or failed, shows error messages, and may provide supporting information that allows users to determine the underlying cause of a failure. Release 10 lets users export QuickTest Professional test results into HTML, Microsoft Word or PDF report formats. Reports can include images and screen shots for use in reproducing errors.

User interface

QuickTest Professional provides two views--and ways to modify-- a test script: Keyword View and Expert View. These views enable QuickTest Professional to act as an IDE for the test, and QuickTest Professional includes many standard IDE features, such as breakpoints to pause a test at predetermined places.

Keyword view

Keyword View lets users create and view the steps of a test in a modular, table format. Each row in the table represents a step that can be modified. The Keyword View can also contain any of the following columns Item, Operation, Value, Assignment, Comment, and Documentation. For every step in the Keyword View, QuickTest Professional displays a corresponding line of script based on the row and column value. Users can add, delete or modify steps at any point in the test.

Expert view

In Expert View, QuickTest Professional lets users display and edit a test's source code using VBScript. Designed for more advanced users, users can edit all test actions except for the root Global action, and changes are synchronized with the Keyword View.

Languages

QuickTest Professional uses VBScript as its scripting language. VBScript supports classes but not polymorphism and inheritance. Compared with Visual Basic for Applications (VBA), VBScript lacks the ability to use some Visual Basic


keywords, does not come with an integrated debugger, lacks an event handler, and does not have a forms editor. It has added a debugger, but the functionality is more limited when compared with testing tools that integrate a full-featured IDE, such as those provided with VBA, Java, or VB.NET.

Technologies QTP Supports

1. Web2. Java(Core and Advanced)3. .Net4. WPF5. SAP6. Oracle7. Siebel8. PeopleSoft9. Delphi10.Power Builder11. Stingray 112.Terminal Emulator13. Flex14. Mainframe terminal emulators

Versions

1. 10.0 - Released in 2009 2. 9.5 - Released in 2007 3. 9.2 - Released in 2007 4. 9.0 - Released in 2006 5. 8.2 - Released in 2005 6. 8.0 - Released in 2004 7. 7.0 - Never released. 8. 6.5 - Released in 2003 9. 6.0 - Released in 2002 10. 5.5 - First release. Released in 2001

Technologies used in ALPRUS:

Manual testing:

It is the process of manually testing software for defects. It requires a tester to play the role of an end user, and use most of all features of the application to ensure correct behavior. To ensure completeness of testing, the tester often follows a written test plan that leads them through a set of important test cases.


For small scale engineering efforts (including prototypes), exploratory testing may be sufficient. With this informal approach, the tester does not follow any rigorous testing procedure, but rather explores the user interface of the application using as many of its features as possible, using information gained in prior tests to intuitively derive additional tests. The success of exploratory manual testing relies heavily on the domain expertise of the tester, because a lack of knowledge will lead to incompleteness in testing. One of the key advantages of an informal approach is to gain an intuitive insight to how it feels to use the application.

Large scale engineering projects that rely on manual software testing follow a more rigorous methodology in order to maximize the number of defects that can be found. A systematic approach focuses on predetermined test cases and generally involves the following steps.[1]

Choose a high level test plan where a general methodology is chosen, and resources such as people, computers, and software licenses are identified and acquired. Write detailed test cases, identifying clear and concise steps to be taken by the tester, with expected outcomes. Assign the test cases to testers, who manually follow the steps and record the results. Author a test report, detailing the findings of the testers. The report is used by managers to determine whether the software can be released, and if not, it is used by engineers to identify and correct the problems.

Automation Testing:

Automated software testing tool is able to playback pre-recorded and predefined actions, compare the results to the expected behavior and report the success or failure of these manual tests to a test engineer. Once automated tests are created they can easily be repeated and they can be extended to perform tasks impossible with manual testing. Because of this, savvy managers have found that automated software testing is an essential component of successful development projects.Automated software testing has long been considered critical for big software development organizations but is often thought to be too expensive or difficult for smaller companies to implement. AutomatedQA’s TestComplete is affordable enough for single developer shops and yet powerful enough that our customer list includes some of the largest and most respected companies in the world.Companies like Corel, Intel, Adobe, Autodesk, Intuit, McDonalds, Motorola, Symantec and Sony all use TestComplete.

What makes automated software testing so important to these successful companies?


Automated Software Testing Saves Time and Money

Software tests have to be repeated often during development cycles to ensure quality. Every time source code is modified software tests should be repeated. For each release of the software it may be tested on all supported operating systems and hardware configurations. Manually repeating these tests is costly and time consuming. Once created, automated tests can be run over and over again at no additional cost and they are much faster than manual tests. Automated software testing can reduce the time to run repetitive tests from days to hours. A time savings that translates directly into cost savings.

Automated Software Testing Improves Accuracy

Even the most conscientious tester will make mistakes during monotonous manual testing. Automated tests perform the same steps precisely every time they are executed and never forget to record detailed results.

Automated Software Testing Increases Test Coverage

Automated software testing can increase the depth and scope of tests to help improve software quality. Lengthy tests that are often avoided during manual testing can be run unattended. They can even be run on multiple computers with different configurations. Automated software testing can look inside an application and see memory contents, data tables, file contents, and internal program states to determine if the product is behaving as expected. Automated software tests can easily execute thousands of different complex test cases during every test run providing coverage that is impossible with manual tests. Testers freed from repetitive manual tests have more time to create new automated software tests and deal with complex features.

Automated Software Testing Does What Manual Testing Cannot

Even the largest software departments cannot perform a controlled web application test with thousands of users. Automated testing can simulate tens, hundreds or thousands of virtual users interacting with network or web software and applications.Implementation:

Software Testing Life Cycle:

Software Testing Life Cycle consists of six (generic) phases:

Test Planning, Test Analysis, Test Design, Construction and verification, Testing Cycles, Final Testing and Implementation and Post Implementation.


Software testing has its own life cycle that intersects with every stage of the SDLC. The basic requirements in software testing life cycle is to control/deal with software testing – Manual, Automated and Performance.

Test Planning:

This is the phase where Project Manager has to decide what things need to be tested, do I have the appropriate budget etc. Naturally proper planning at this stage would greatly reduce the risk of low quality software. This planning will be an ongoing process with no end point.

Activities at this stage would include preparation of high level test plan-(according to IEEE test plan template The Software Test Plan (STP) is designed to prescribe the scope, approach, resources, and schedule of all testing activities. The plan must identify the items to be tested, the features to be tested, the types of testing to be performed, the personnel responsible for testing, the resources and schedule required to complete testing, and the risks associated with the plan.). Almost all of the activities done during this stage are included in this software test plan and revolve around a test plan.

Test Analysis:

Once test plan is made and decided upon, next step is to delve little more into the project and decide what types of testing should be carried out at different stages of SDLC, do we need or plan to automate, if yes then when the appropriate time to automate is, what type of specific documentation I need for testing.

Proper and regular meetings should be held between testing teams, project managers, development teams, Business Analysts to check the progress of things which will give a fair idea of the movement of the project and ensure the completeness of the test plan created in the planning phase, which will further help in enhancing the right testing strategy created earlier. We will start creating test case formats and test cases itself. In this stage we need to develop Functional validation matrix based on Business Requirements to ensure that all system requirements are covered by one or more test cases, identify which test cases to automate, begin review of documentation, i.e. Functional Design, Business Requirements, Product Specifications, Product Externals etc. We also have to define areas for Stress and Performance testing.

Test Design:

Test plans and cases which were developed in the analysis phase are revised. Functional validation matrix is also revised and finalized. In this stage risk assessment criteria is developed. If you have thought of automation then you have to select which test cases to automate and begin writing scripts for them. Test data is prepared. Standards for unit testing and pass / fail criteria are defined here. Schedule for testing is revised (if necessary) & finalized and test environment is prepared.


Construction and verification:

In this phase we have to complete all the test plans, test cases, complete the scripting of the automated test cases, Stress and Performance testing plans needs to be completed. We have to support the development team in their unit testing phase. And obviously bug reporting would be done as when the bugs are found. Integration tests are performed and errors (if any) are reported.

Testing Cycles:

In this phase we have to complete testing cycles until test cases are executed without errors or a predefined condition is reached. Run test cases --> Report Bugs --> revise test cases (if needed) --> add new test cases (if needed) --> bug fixing --> retesting (test cycle 2, test cycle 3….).

Final Testing and Implementation:

In this we have to execute remaining stress and performance test cases, documentation for testing is completed / updated, provide and complete different matrices for testing. Acceptance, load and recovery testing will also be conducted and the application needs to be verified under production conditions.

Post Implementation:

In this phase, the testing process is evaluated and lessons learnt from that testing process are documented. Line of attack to prevent similar problems in future projects is identified. Create plans to improve the processes. The recording of new errors and enhancements is an ongoing process. Cleaning up of test environment is done and test machines are restored to base lines in this stage

Bug A software bug is the common term used to describe an error, flaw, mistake, failure, or fault in a computer program or system that produces an incorrect or unexpected result, or causes it to behave in unintended ways. Most bugs arise from mistakes and errors made by people in either a program's source code or its design, and a few are caused by compilers producing incorrect code. A program that contains a large number of bugs, and/or bugs that seriously interfere with its functionality, is said to be buggy. Reports detailing bugs in a program are commonly known as bug reports, fault reports, problem reports, trouble reports, change requests, and so forth.

Arithmetic bugs

* Division by zero * Arithmetic overflow or underflowSoftware Testing Page 24

* Loss of arithmetic precision due to rounding or numerically unstable algorithms

Logic bugs

* Infinite loops and infinite recursion * Off by one error, counting one too many or too few when looping

Syntax bugs

* Use of the wrong operator, such as performing assignment instead of equality test. In simple cases often warned by the compiler; in many languages, deliberately guarded against by language syntax

Resource bugs

* Null pointer dereference * Using an uninitialized variable * Using an otherwise valid instruction on the wrong data type (see packed decimal/binary coded decimal) * Access violations * Resource leaks, where a finite system resource such as memory or file handles are exhausted by repeated allocation without release. * Buffer overflow, in which a program tries to store data past the end of allocated storage. This may or may not lead to an access violation or storage violation. These bugs can form a security vulnerability. * Excessive recursion which though logically valid causes stack overflow

Multi-threading programming bugs

* Deadlock * Race condition * Concurrency errors in Critical sections, Mutual exclusions and other features of concurrent processing. Time-of-check-to-time-of-use (TOCTOU) is a form of unprotected critical section.

Teamworking bugs

* Unpropagated updates; e.g. programmer changes "myAdd" but forgets to change "mySubtract", which uses the same algorithm. These errors are mitigated by the Don't Repeat Yourself philosophy. * Comments out of date or incorrect: many programmers assume the comments accurately describe the code * Differences between documentation and the actual product

Bugs in popular culture


* In the 1968 novel 2001: A Space Odyssey (and the corresponding 1968 film), a spaceship's onboard computer, HAL 9000, attempts to kill all its crew members. In the followup 1982 novel, 2010: Odyssey Two, and the accompanying 1984 film, 2010, it is revealed that this action was caused by the computer having been programmed with two conflicting objectives: to fully disclose all its information, and to keep the true purpose of the flight secret from the crew; this conflict caused HAL to become paranoid and eventually homicidal. * In the 1984 song 99 Red Balloons (though not in the original German version), "bugs in the software" lead to a computer mistaking a group of balloons for a nuclear missile and starting a nuclear war. * The 2004 novel The Bug, by Ellen Ullman, is about a programmer's attempt to find an elusive bug in a database application.

Effects of Bugs;

Bugs trigger Type I and type II errors that can in turn have a wide variety of ripple effects, with varying levels of inconvenience to the user of the program. Some bugs have only a subtle effect on the program's functionality, and may thus lie undetected for a long time. More serious bugs may cause the program to crash or freeze leading to a denial of service. Others qualify as security bugs and might for example enable a malicious user to bypass access controls in order to obtain unauthorized privileges.

The results of bugs may be extremely serious. Bugs in the code controlling the Therac-25 radiation therapy machine were directly responsible for some patient deaths in the 1980s. In 1996, the European Space Agency's US$1 billion prototype Ariane 5 rocket was destroyed less than a minute after launch, due to a bug in the on-board guidance computer program. In June 1994, a Royal Air Force Chinook crashed into the Mull of Kintyre, killing 29. This was initially dismissed as pilot error, but an investigation by Computer Weekly uncovered sufficient evidence to convince a House of Lords inquiry that it may have been caused by a software bug in the aircraft's engine control computer. [1]

In 2002, a study commissioned by the US Department of Commerce' National Institute of Standards and Technology concluded that software bugs, or errors, are so prevalent and so detrimental that they cost the US economy an estimated $59 billion annually, or about 0.6 percent of the gross domestic product.

How to prevent bug

Programming style While typos in the program code are often caught by the compiler, a bug usually appears when the programmer makes a logic error. Various innovations in programming style and defensive programming are designed to make these bugs less likely, or easier to spot. In some programming languages, so-called typos, especially of symbols or logical/mathematical operators, actually represent logic errors, since the mistyped constructs are


accepted by the compiler with a meaning other than that which the programmer intended.

Programming techniques Bugs often create inconsistencies in the internal data of a running program. Programs can be written to check the consistency of their own internal data while running. If an inconsistency is encountered, the program can immediately halt, so that the bug can be located and fixed. Alternatively, the program can simply inform the user, attempt to correct the inconsistency, and continue running.

Development methodologies There are several schemes for managing programmer activity, so that fewer bugs are produced. Many of these fall under the discipline of software engineering (which addresses software design issues as well). For example, formal program specifications are used to state the exact behavior of programs, so that design bugs can be eliminated. Unfortunately, formal specifications are impractical or impossible for anything but the shortest programs, because of problems of combinatorial explosion and indeterminacy.

Programming language support Programming languages often include features which help programmers prevent bugs, such as static type systems, restricted name spaces and modular programming, among others. For example, when a programmer writes (pseudocode) LET REAL_VALUE PI = "THREE AND A BIT", although this may be syntactically correct, the code fails a type check. Depending on the language and implementation, this may be caught by the compiler or at runtime. In addition, many recently-invented languages have deliberately excluded features which can easily lead to bugs, at the expense of making code slower than it need be: the general principle being that, because of Moore's law, computers get faster and software engineers get slower; it is almost always better to write simpler, slower code than "clever", inscrutable code, especially considering that maintenance cost is considerable. For example, the Java programming language does not support pointer arithmetic; implementations of some languages such as Pascal and scripting languages often have runtime bounds checking of arrays, at least in a debugging build.

Code analysis Tools for code analysis help developers by inspecting the program text beyond the compiler's capabilities to spot potential problems. Although in general the problem of finding all programming errors given a specification is not solvable (see halting problem), these tools exploit the fact that human programmers tend to make the same kinds of mistakes when writing software.

Instrumentation Tools to monitor the performance of the software as it is running, either specifically to find problems such as bottlenecks or to give assurance as to correct working, may be embedded in the code explicitly (perhaps as simple as a statement saying PRINT "I AM HERE"), or provided as tools. It is often a surprise to find where most of the time is taken by a piece of code, and this removal of assumptions might cause the code to be rewritten.


Bug management:It is common practice for software to be released with known bugs that are considered non-critical, that is, that do not affect most users main experience with the product. While software products may, by definition, contain any number of unknown bugs, measurements during testing can provide an estimate of the number of likely bugs remaining; this becomes more reliable the longer a product is tested and developed ("if we had 200 bugs last week, we should have 100 this week"). Most big software projects maintain two lists of "known bugs" those known to the software team, and those to be told to users. This is not dissimulation, but users are not concerned with the internal workings of the product. The second list informs users about bugs that are not fixed in the current release, or not fixed at all, and a workaround may be offered.

There are various reasons for not fixing bugs:

The developers often don't have time or it is not economical to fix all non-severe bugs.

The bug could be fixed in a new version or patch that is not yet released. The changes to the code required to fix the bug could be large, expensive, or

delay finishing the project. Even seemingly simple fixes bring the chance of introducing new unknown

bugs into the system. At the end of a test/fix cycle some managers may only allow the most critical bugs to be fixed.

Users may be relying on the undocumented, buggy behavior, especially if scripts or macros rely on a behavior; it may introduce a breaking change.

It's "not a bug". A misunderstanding has arisen between expected and provided behavior

It is often considered impossible to write completely bug-free software of any real complexity. So bugs are categorized by Severity, and Low-Severity non-critical bugs are tolerated, as they do not affect the proper operation of the system for most users. NASA's SATC managed to reduce the number of errors to fewer than 0.1 per 1000 lines of code (SLOC) but this was not felt to be feasible for any real world projects.

The severity of a bug is not the same as its importance for fixing, and the two should be measured and managed separately. On a Microsoft Windows system a blue screen of death is rather severe, but if it only occurs in extreme circumstances, especially if they are well diagnosed and avoidable, it may be less important to fix than an icon not representing its function well, which though purely aesthetic may confuse thousands of users every single day. This balance, of course, depends on many factors; expert users have different expectations from novices, a niche market is different from a general consumer market, and so on.

A school of thought popularized by Eric S. Raymond as Linus's Law says that popular open-source software has more chance of having few or no bugs than other software, because "given enough eyeballs, all bugs are shallow". This assertion has


been disputed, however: computer security specialist Elias Levy wrote that "it is easy to hide vulnerabilities in complex, little understood and undocumented source code," because, "even if people are reviewing the code, that doesn't mean they're qualified to do so."

Bug management must be conducted carefully and intelligently because "what gets measured gets done" and managing purely by bug counts can have unintended consequences. If, for example, developers are rewarded by the number of bugs they fix, they will naturally fix the easiest bugs first leaving the hardest, and probably most risky or critical, to the last possible moment

Debugging:-

Finding and fixing bugs, or "debugging" has always been a major part of computer programming.. As computer programs grow more complex, bugs become more common and difficult to fix. Often programmers spend more time and effort finding and fixing bugs than writing new code. Software testers are professionals whose primary task is to find bugs, or write code to support testing. On some projects, more resources can be spent on testing than in developing the program.

Usually, the most difficult part of debugging is finding the bug in the source code. Once it is found, correcting it is usually relatively easy. Programs known as debuggers exist to help programmers locate bugs by executing code line by line, watching variable values, and other features to observe program behavior. Without a debugger, code can be added so that messages or values can be written to a console (for example with printf in the c language) or to a window or log file to trace program execution or show values.

However, even with the aid of a debugger, locating bugs is something of an art. It is not uncommon for a bug in one section of a program to cause failures in a completely different section, thus making it especially difficult to track (for example, an error in a graphics rendering routine causing a file I/O routine to fail), in an apparently unrelated part of the system.

Sometimes, a bug is not an isolated flaw, but represents an error of thinking or planning on the part of the programmer. Such logic errors require a section of the program to be overhauled or rewritten. As a part of Code review, stepping through the code modelling the execution process in one's head or on paper can often find these errors without ever needing to reproduce the bug as such, if it can be shown there is some faulty logic in its implementation.

But more typically, the first step in locating a bug is to reproduce it reliably. Once the bug is reproduced, the programmer can use a debugger or some other tool to monitor the execution of the program in the faulty region, and find the point at which the program went astray.


It is not always easy to reproduce bugs. Some are triggered by inputs to the program which may be difficult for the programmer to re-create. One cause of the Therac-25 radiation machine deaths was a bug (specifically, a race condition) that occurred only when the machine operator very rapidly entered a treatment plan; it took days of practice to become able to do this, so the bug did not manifest in testing or when the manufacturer attempted to duplicate it. Other bugs may disappear when the program is run with a debugger; these are heisenbugs (humorously named after the Heisenberg uncertainty principle.)

Debugging is still a tedious task requiring considerable effort. Since the 1990s, particularly following the Ariane 5 Flight 501 disaster, there has been a renewed interest in the development of effective automated aids to debugging.

There are also classes of bugs that have nothing to do with the code itself. for example one relies on faulty documentation or hardware, the code may be written perfectly properly to what the documentation says, but the bug truly lies in the documentation or hardware, not the code. However, it is common to change the code instead of the other parts of the system, as the cost and time to change it is generally less. Embedded systems frequently have workarounds for hardware bugs, since to make a new version of a ROM is much cheaper than remanufacturing the hardware, especially if they are commodity items.


Bug tracking tools

Tools Vendor Description

AceProject Websystems Bug tracking software designed for project managers and developers.

AdminiTrack AdminiTrack Hosted issue and bug tracking application

ADT Web Borderwave It is designed for small, medium and large software companies to simplify their defect, suggestion and feature request tracking. It

allows to track defects, feature requests and suggestions by version, customer etc.

Agility AgileEdge . Agility features a easy to use web-based interface. It includes fully customizable field

lists, workflow engine, and email notifications.

Bug/Defect Tracking Expert

Applied Innovation

Management

Web-based bug tracking software

BugAwar bugaware Installed and ASP hosted service available. Email alert notification, knowledge base,

dynamic reporting, team management, user discussion threads, file attachment, searching.

bugcentral. bugcentral.com Web based defect tracking service

BUGtrack SkyeyTech, Inc. Web based defect tracking system

BugHost Active-X.COM Ideal for small- to medium-sized companies who want a secure, Web-based issue and bug management system. There is no software to install and can be accessed from any Internet connection. Designed from the ground up, the system is easy to use, extremely powerful, and

customizable to meet your needs.

BugImpact Avna Int. . Unlimited: projects, entries/bugs/issues

Web access -users access their BugImpact service through a standard Web browser

Workflow configurations control: BugImpact


http://www.bugimpact.com/

http://www.bughost.com/

http://www.skyeytech.com/bugtrack

http://www.bugaware.com/

http://www.bug-defect-tracking-expert.com/

http://www.bug-defect-tracking-expert.com/

http://www.agileedge.com/

http://www.borderwave.com/

http://www.adminitrack.com/

http://www.aceproject.com/

installs with a default workflow configuration that can easily be changed or replaced entirely

File attachment: details thread may contain attachments, such as screenshots, Excel

spreadsheets, internal documents or just any binary files.

E-mail notification: the system sends e-mail notification to users when new bugs are

assigned or status changesBuilds : project(s) may have a specific 'fix-for'

version with optional deadlinePriority Colorize: custom colors may be

associated with different priorities

BugStation Bugopolis It is designed to make Bugzilla easier and more secure. A centralized system for entering,

assigning and tracking defects. Configurable and customizable.

Bug Tracker Software

Bug Tracker Software

Web based defect tracking and data sharing

Bug Tracking Bug-Track.com It offers email notification, file attachment, tracking history, bilingual pages, 128-bit

encryption connection and advance customization. .

Bugvisor softwarequality, Inc.

Enterprise solution for capturing, managing and communicating feature requests, bug reports, changes and project issues from

emergence to resolution with a fully customizable and controllable workflow

Bugzero WEBsina Web-based, easy-to-install, cross-platform defect tracking system

Bugzilla Bugzilla.org Highly configurable Open source defect tracking system developed originally for the

Mozilla project

Census BugTrack MetaQuest . Includes VSS integration, notifications, workflow, reporting and change history.

DefectTracker Pragmatic Software

Subscription-based bug/problem tracking solution

Defectr Defectr Defect tracking and project management tool developed using IBM Lotus Domino and Dojo

Ajax framework.


http://www.defectr.com/

http://www.DefectTracker.com/

http://www.metaquest.com/Products/bug/tracking/bug_tracking.htm

http://www.bugzilla.org/

http://www.websina.com/bugzero/

http://www.bugvisor.com/

http://www.bug-track.com/

http://www.bug-tracker-software.com/

http://www.bug-tracker-software.com/

http://www.bugopolis.com/

Dragonfly Vermont Software Testing

Group

Web-based, cross-browser, cross-platform issue tracking and change management for software

development, testing, debugging, and documentation.

ExDesk ExDesk Bug and issue tracking software, remotely hosted, allows to tracking software bugs and

route them to multiple developers or development groups for repair with reporting

and automatic notification

FogBUGZ Fog Creek S/W Web-based defect tracking.

Fast BugTrack AlceaTech Web-based bug tracking

Footprints Unipress Web-based issue tracking and project management tool

IssueTrak Help Desk Software Central

Offers issue tracking, customer relationship and project management functions.

JIRA Atlassian J2EE-based, issue tracking and project management application.

Jitterbug Samba Freeware defect tracking

JTrac Generic issue-tracking web-application that can be easily customized by adding custom fields

and drop-downs. Features include customizable workflow, field level permissions, e-mail

integration, file attachments and a detailed history view.

Mantis Lightweight and simple bugtracking system. Easily modifiable, customizable, and

upgradeable. Open Source.

MyBugReport Bug Tracker It allows the different participants working on the development of a software or multimedia application to detect new bugs, to ensure their follow-up, to give them a priority and to assign

them within the team.

Ozibug Tortuga Technologies

Written in Java, it utilizes servlet technology and offers features such as reports, file

attachments, role-based access, audit trails, email notifications, full internationalization,

and a customizable appearance.

Perfect Tracker Avensoft Web-based defect tracking


http://www.avensoft.com/ptbt.html

http://www.ozibug.com/

http://www.mybugreport.com/

http://www.mantisbt.org/

http://jtrac.info/

http://samba.anu.edu.au/cgi-bin/jitterbug

http://www.atlassian.com/software/jira

http://helpdesksoftwarecentral.com/

http://www.unipress.com/footprints/

http://www.alceatech.com/bugtrack/

http://www.fogcreek.com/FogBUGZ/

http://www.exdesk.com/

http://www.software-testers.com/dragonfly

ProblemTracker NetResults Web-based collaboration software for issue tracking; automated support; and workflow,

process, and change management.

ProjectLocker ProjectLocker Hosted source control (CVS/Subversion), web-based issue tracking, and web-based document

management solutions.

PR Tracker Softwise Company

Records problem reports in a network and web-based database that supports access by multiple

users. It include classification, assignment, sorting, searching, reporting, access control, &

more.

QEngine AdventNet Offers the facility of tracking and managing bugs, issues, improvements, and features. It

provides role based access control, attachment handling, schedule management, automatic e-

mail notification, workflow, resolution, worklogs, attaching screenshots, easy reporting,

and extensive customization.

SpeeDEV SpeeDEV A complete visual design of a multi level rol based process can be defined for different types

of issues with conditional branching and automated task generation.

Squish Information Management Systems, Inc.

Web based issue tracking

Task Complete Smart Design Te TaskComplete enables a team to organize and track software defects using with integrated

calendar, discussion, and document management capabilities. Can easily be

customized to meet the needs of any software development team.

teamatic Teamatic Defect tracking system

TrackStudio TrackStudio Supports workflow, multi-level security, rule-based email notification, email submission,

subscribe-able filters, reports. Has skin-based user interface. Supports ORACLE, DB2, MS

SQL, Firebird, PostgreSQL, Hypersonic SQL .

VisionProject Visionera AB Designed to make projects more efficient and profitable.


http://www.visionproject.se/

http://www.trackstudio.com/

http://www.teamatic.com/index.jsp

http://www.taskcomplete.com/

http://www.squishlist.com/

http://www.speedev.com/

http://www.adventnet.com/products/issue-manager/index.html

http://www.prtracker.com/link.html

http://www.projectlocker.com/

http://www.ProblemTracker.com/

Woodpecker IT AVS GmbH It is for performing request, version or bug management. Its main function is recording and

tracking issues, within a freely defined workflow.

yKAP DCom Solutions Uses XML to deliver a powerful, cost effective, Web based Bug/Defect tracking, Issue

Management and Messaging product. , yKAP features include support for unlimited projects, test environments, attachments, exporting data into PDF/RTF/XLS/HTML/Text formats, rule-based email alerts, exhaustive search options,

saving searches (public/ private), Auto-complete for user names, extensive reports, history,

custom report styles, exhaustive data/trends analysis, printing, role-based security. yKAP

allows the user to add custom values for system parameters such as Status, Defect cause, Defect

type, priority, etc. yKAP is installed with complete help documentation.

Tools Vendor Description

assyst Axios Systems Offers a unique lifecycle approach to IT Service Management through the integration of all ITIL

processes in a single application.

BridgeTrak Kemma Software

Record and track development or customers issues, assign issues to development teams, create software

release notes and more.

BugRat Giant Java Tree

It provides a defect reporting and tracking system. Bug reporting by the Web and email.

BugSentry IT Collaborate Automatically and securely reports errors in .NET and COM applications. BugSentry provides a .NET

dll (COM interop version available too) that developers ship with their products.

Bug Trail Osmosys This easy to use tool allows to attach screenshots, automatically capture system parameters and create

well formatted MS-WORD and HTML output reports. Customizable defect status flow allows small to large organizations configure as per their existing

structure.

BugZap Cybernetic For small or medium-size projects, which is easy to


http://www.bugzap.org/

http://www.osmosystems.com/bugtrail.htm

http://www.bugsentry.com/

http://www.gjt.org/pkg/bugrat/

http://www.kemma.com/bug-tracking-software.htm

http://www.axiossystems.com/

http://www.ykap.com/

http://www.woodpecker-it.com/en/index.html

Intelligence GmbH

install, small and requires no server-side installation.

Defect Agent Inborne Software

Defect tracking, enhancement suggestion tracking, and development team workflow management

software.

Defect Manager

Tiera Software Manages defects and enhancements through the complete entire life cycle of product development

through field deployment

Fast BugTrack

Alcea Bug Tracking / Defect Tracking / Issue Tracking - Change Management Software (work flow/process

flow)

GNATS GNU Freeware defect tracking software.

Intercept Elsinore Technologies

Bug tracking system designed to integrate with Visual SourceSafe and the rest of your Microsoft

development environment

IssueView IssueView SQL server based bug tracking with Outlook style user interface.

JIRA Atlassian Browser-based J2EE defect tracking and issue management software. Supports any platform that

runs Java 1.3.x.

QAW B.I.C Quality Developed to assist all quality assurance measurements within ICT-projects. The basic of

QAW is a structured way of registration and tracking issues (defects).

QuickBugs Excel Software Tool for reporting, tracking and managing bugs, issues, changes and new features involved in product development. Key attributes include extreme ease-of-

use and flexibility, a shared XML repository accessible to multiple users, multiple projects with assigned responsibilities, configurable access and

privileges for users on each project. Virtually everything in QuickBugs is configurable to the

organization and specific user needs including data collection fields, workflow, views, queries, reports, security and access control. Highly targeted email

messages notify people when specific events require their attention.

Support Tracker

Acentre Web enabled defect tracking application, one of the modules of the Tracker Suite software package.


http://trackersuite.com/help_desk_software.html

http://trackersuite.com/help_desk_software.html

http://www.excelsoftware.com/quickbugswin.html

http://www.bicquality.nl/

http://www.atlassian.com/software/jira/

http://www.issueview.com/

http://www.elsitech.com/products/intercept/index.aspx

http://www.alumni.caltech.edu/~dank/gnats.html

http://www.fastbugtrack.com/

http://www.fastbugtrack.com/

http://www.tierasoft.com/

http://www.tierasoft.com/

http://www.defectagent.com/

Support Tracker is based on Lotus Notes, allowing customers to leverage their existing Notes

infrastructure for this bug tracking solution. Because Tracker Suite is server-based, Support Tracker

installs with zero-impact on the desktop. User can create, track, and manage requests through Notes or

over the Web. Requests are assigned, routed, and escalated automatically ts via Service Level

Agreements, for proper prioritization and resource allocation. Support Tracker also features FAQ and

Knowledgebase functionality.

SWBTracker software with brains

Bug tracking system

TestTrack Pro

Seapine Software

Delivers time-saving features that keep everyone, involved with the project, informed and on schedule. TestTrack Pro is a scalable solution with Windows and Web clients and server support for Windows,

Linux, Solaris, and Mac OS X, integration with MS Visual Studio (including .NET) and interfaces with

most major source code managers including Surround SCM, and automated software testing tool, QA Wizard, along with other Seapine tools. Download

a free Eval.

Track Soffront Defect tracking system

ZeroDefect ProStyle Issue management

Bug report


http://www.prostyle.com/

http://www.soffront.com/

http://www.seapine.com/

http://www.seapine.com/

http://www.softwarewithbrains.com/swbtrack.htm

Documents

Practical software testing guide 1