Ianmhaines Consulting

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Premium Call Center & BPO Partner Solutions in Brief

Ianmhaines Consulting work with a number of leading call center and BPO outsourcers

around the world. We provide a matching service for clients looking to outsource a call

center or BPO process. In this instance we are positioning a premium, mid-sized

service provider who specialize in certain sectors where they offer leading solutions.

If any of the services on offer (listed below) are of interest then please email me

ian.haines73@btinternet.com and I will be happy to provide you with pricing/quote

depending on what support you need and the scale of the project you wish to

outsource.

My contact details are:

Ian Haines Mobile +44(0)7899022697 Skype ID ian.haines10 Web: http://www.ianmhaines.co.uk LinkedIn Profile: http://uk.linkedin.com/in/ianmhaines/

Key Facts

Top inbound call center and BPO based in India with large scale operations

and footprints in the UK and US. Established 16 years with an international

client base covering Europe, North America, Australia and South East Asia.

16+ years of global business processing experience in Banking, Financial

Services, Mortgage, Telecom, Travel, Finance and Accounting, etc.

Processes are ISO 9001:2008 Certified for Quality Framework.

Microsoft Gold Certified Partners.

Top-tier talent and Certified Professionals like CPAs/CAs/CFAs/CMAs/

Microsoft Certified Professionals with multinational corporate experience with

diverse experience in field of Accounting, Finance, Investment, Telecom,

Mortgage, IT Technologies.

1000+ satisfied clients globally including Hedge Funds. Fund of Hedge Funds,

Telecoms, CTAs, Administrators, CPA/Accounting Firms, Financial Services,

Travel and Tourism Corporations, Government Organizations, etc.

End to end solution and services for Travel vertical through their Travel

Management System and Travel BPO services.

Ianmhaines Consulting

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Overview of Services and solutions in Brief

IT Services Technology Consulting & Professional Services Product

Solutions

Travel Management System (B2B/ B2C Travel Portal)

Business Rule Management System (BRMS)

XML Feed Integrator

Business Process Management & Support Services

Finance and Accounting Services

Hedge Fund BPO Services

Fund Administration Outsourcing

Insurance Outsourcing Services

Banking Outsourcing Service

Mortgage Outsourcing Services

Telecommunication Outsourcing Services

Data Management Services

Travel BPO

Outsourcing Services to CPAs and Accounting Firms

Contact Center Services (Inbound and Outbound)

Tech Support Services

Business Continuity Planning Services

Round the clock operations and reports are available at BOD

Business required non-core activities are performed at delivery center

Low cost of running more controlled operations

Key services and Specialisms

IT Services

Application Development Services

Customized Application Design, Development & Implementation

Offshore Product Development

Systems Integration/Consolidation

R-engineering, Performance Tuning

Implementation of Packages

Collaborative Product Development

Application Management Services

Product Maintenance

Application Modernization Services

API Development for existing Application

Application Integration

Web Technology Services

Ianmhaines Consulting

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Customized Web Application Development

Information System – CMS, Blogs, RSS Feeds, Forum, Newsletter

Port

Programming

Customized E-commerce Solutions

Website Design & Development

Technology and IT Consulting Services

Travel Management Services Application

TMS is a powerful and comprehensive Online B2B and B2C Booking Engine

designed to sell products including Hotels, Service Apartments, Packages,

Transfers, City Tours, Car Rental/Hire and other similar Travel Products

across multiple sales channels.

Successfully deployed with clients from UK, USA, Ghana, Egypt, Saudi

Arabia, UAE and India.

Developed on Microsoft Technologies – .NET 3.5 Framework using ASP

.Net 2.0/3.5, C#, ADO .NET and SQL Server 2008.

OTA Compliant Solution and can capture XML feed from 3rd Party

Website/Portal.

Integrated with 3rd Party XML Suppliers, Payment Gateways, Google Maps.

Flexible pricing engine allows clients to set their own tariff. Mark-ups can be

configured per destination, per product or hotel, and vary by day and date.

Secure Mid and back-office interface

o Mark-up Definitions

o Agent Commission

o Cancellation Policy

Integrated MIS reports of all Business information.

Travel BPO Services

Customer Support & Service (Voice, Email & Chat)

PNR Servicing

Fares & Ticketing

Sales & Reservations

Customer Relations

Back office Support Services

Fare Filing & Loading

Hotel Contract Management

Accounting (Accounts Payable, Accounts Receivables & Complete Book

Keeping)

Inventory Management & Inventory Allocation / Rates Updates

Web design promotion

Affiliate sales

Website Content development - For SEO

Competitive price analysis

Ianmhaines Consulting

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Banking, Financial Services and Insurance Services

Mortgage Outsourcing Services

Loan Origination

Loan Servicing

Payment Processing

Fraud Detection

Customer Service Center

Accounting and Reconciliation

Banking Outsourcing Services

Customer Service

Account Maintenance

Accounting and Reconciliation

Fraud/ Risk Management

Document Management

Exception & Adjustments Processing

Insurance Outsourcing Services

Inbound Contact Center

Logging and Monitoring Request

Customer Acquisition

Form Processing

Claim Management

Payment Processing

F & A Services

Book-keeping

Account Receivable Processing (Complete Order to Cash Cycle)

Accounts Payable Processing (Complete Procure to Pay Cycle)

Controller Services

Fixed Asset Management

Treasury & Cash Management

Bank Reconciliation

Financial Statement Preparation

Tax Preparation

Payroll Processing

Costing and Budgeting

Accounting System and Integration

Fund Back & Middle Office Services

Back & Middle Office Services

o Shadow NAV Calculation

o Fund, Portfolio & Investor Accounting

o Reconciliation Services

Ianmhaines Consulting

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o NAV Calculation

o Daily Software updation

o Monthly Financial Statement Preparations

o Performance Tracking & Chasing Services

Fund Administration (Services to Fund Administrators)

o End to end Traditional Fund Administration

o Monthly/Quarterly/ Yearly Financial Statement Preparation

o Daily Portfolio Accounting & Reconciliation Services (Cash, Trade &

Position)

o Handle Subscriptions, Redemptions & Transfer

o Audit Assistance & Tax Preparation

Quantitative & Risk Analysis Services

Our Quantitative Research team develops and delivers the advanced research and

analytics required by Fund Managers and Investment Management Teams to help

them in verifying investment decisions and evaluating the risk adopted.

Quantitative & Risk Analysis

o Top Risk Analysis

o Extreme Value Theory based VaR

o Cornish-Fischer Expansion based VaR

o Monte Carlo Simulations based VaR

o Principal Component Analysis based Clustering

o Performance Attribution

o Exposure Analysis – Geofocus, Sector & Market Cap

o Quantitative Fund Snapshot

Portfolio Analysis

o Portfolio Optimization Tool

o Proforma Portfolio

o Fund to fund Correlation matrix

o Index Construction